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How to Inquire Account Balance (PLDT Bill) in PLDT Landline/Internet?

This procedure is important specially if PLDT missed or never sent you a paper bill or online bill (email). Another way of inquiring the account balance (PLDT bill) of your PLDT landline or DSL (internet) is by phone. You can call PLDT through its hotline number (171) and be able to know your current or latest outstanding balance. Here's the procedure below on how to inquire your PLDT balance through phone:

Inquire account balance of PLDT Bill
Before calling the hotline number, you have to prepare or write down the following:
  • Your PLDT landline number
  • Your PLDT account number

Step 1

Using a PLDT landline, call 171. An automated response will answer your call:
"Thank you for calling PLDT. For new applications or to follow-up on your application, press 1. For billing concerns, press 2. For repair and technical assistance press 3. For product and service information, after-sales requests and other inquiries, press 4."
Step 2
Press 2 to access billing concerns. 
Step 3
A voice prompt will answer, "Please enter your area code and telephone number".
Step 4
Then, Press 1. An automated voice will reply:
"If correct press 1. If incorrect, press 2."
Step 5
Press 1 again. An automated voice will reply:
"To know your outstanding balance and last payment made, press 1. To report your latest payment or inquire about  other billing concerns., press 2..."
Step 6

A voice prompt will respond, "Press enter your 10-digit account number followed by the number sign (#)". The voice prompt will verify your response (your 10-digit account number). After validating your account number, the voice prompt will tell you your current/latest balance that you need to pay.



Do you have any other concern with your PLDT bill or account balance?

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"How to Inquire Account Balance (PLDT Bill) in PLDT Landline/Internet?" was written by under the Internet category. It has been read 27202 times and generated 21 comments. The article was created on and updated on 29 April 2014.
Total comments : 21
Ruel Bernardo   (08 August 2019 4:47 PM)

Hello, Patulong naman po, kase yung internet business namin ay pinutulan ng internet, pero monthly kami nagbabayad, pero nung nag-inquire kami sa PLDT bakit wala kaming internet, ang sabi nila kailangan naming magbayad kase 3 months na daw kaming hindi bayad, pinakita namin lahat ng payment receipt, pero ang sabi ng teller ay yun daw ang dapat na bayaran sa system nila.

Account number : 0654930406

Nikki Chua   (06 July 2019 12:31 PM)

Hello ! my neighbor which is the original accoun holder of PLDT Home fibr move to a different apartment, the modem , wirings a the phone was transferred to my apartment which was beside his apartment before. I wan to continue the service however, I can not do some changes or even manage payment because the accont is still under his name. Kindly help me with this concern thanks.

Efren T. severino   (28 May 2019 1:38 PM)

Please send me the bill sa email ko thanks po,
Cebu City

shellamae nicor   (09 May 2019 1:34 PM)

hi pasend nlng po sa email yong about sa bill?

Eleanor Ramon   (23 April 2019 2:02 PM)

may i ask kung may unpaid bill sa pldt landline phone. may pinapadala ba na notice for disconnection

Mitzi Hazel   (25 March 2019 8:01 AM)

Does calling this hotline add on to our bill?
May we know the rates for using the landline for calling?

valentin p. satorre   (25 January 2019 5:50 PM)


Julienne Ramos Calzada   (16 December 2018 7:34 AM)

I dont know my acct number. Didnt receuve any welcome email to get my acct online working. I dont know to view or know my bill

myra benitez gultea   (16 October 2018 2:44 PM)

gsto ko lng poh malaman ang pagupdate ng akin email atyn akin bill if laging bayad

JONAS ALETA   (03 October 2018 2:10 PM)

hi I am Jonas Aleta, my email and mobile number provided is no longer active. i have no acess. and also i forgot my home number. and my account number.. it is possible for you to help me..

pascual sullano   (11 November 2017 12:28 PM)

i want a copy of my september bill

mylene tanghal   (10 February 2017 6:59 AM)

I want to verify my account number on pldt 0231479783

marie fe posadas   (27 November 2016 6:45 PM)

please send me pldt bill

Rhodora mante   (13 September 2016 5:04 PM)

Can i see my september bill

jonathan caliwara naingue   (27 August 2016 9:15 AM)

can i see my july bill

Teresita Onza Manat   (14 August 2016 6:29 AM)

Hello good morning.. I would like to know about my bills.

Cornelio Juaneza   (02 August 2016 8:28 PM)

Request for our billing

APRIL   (27 November 2015 12:53 PM)


Errol   (25 November 2015 7:30 AM)

Hi can you send me in my email just stated for my bill this end of the month ? Thank you

Julie Bayot   (15 September 2015 0:27 AM)

hi,i would like you to help me access on using the consumer bills inquiry... can you help me how?
The connection is also under my name.Thank you

ailene lufamia   (21 August 2015 11:04 AM)

For september bill please send me at my yahoo mail