Home » Articles » Banking

How to Retrieve or Recover MetrobankDirect Online Banking Password or Customer ID?

Sometimes due to your busy lifestyle, you may tend to forgot or lost your MetrobankDirect online banking password or customer id. You might be worried because your money is at stake. If you lost or forgot your password or customer id you should report it immediately to Metrobank's Customer Service Department. Contact details are listed below:

Metrobank lost or forgotten password

If you have a computer and an internet connection, you can report it to Metrobank's Customer Care email address:
  • customercare@metrobank.com.ph
If you have a landline/telephone or mobile phone, you can call Metrobank 24x7 Customer Hotline:
  • (632) 8700-700
  • 1-800-1888-5775
  • (632) 898-8701
  • (632) 898-8702
Do you have any problem with retrieving your customer id or password?
"How to Retrieve or Recover MetrobankDirect Online Banking Password or Customer ID?" was written by under the Banking category. It has been read times and generated 42 comments. The article was created on .
Rating: 0.0/0
Warning! When posting comments, strictly observe correct spelling. Avoid incomplete words such as TY (as Thank You), Pls as Please, gud as good, dpt as dapat, etc. You can comment in English or Tagalog. If you will not follow this simple instruction, your comment(s) will not be accepted or published.
Name *:
Code *:
Total comments: 42
42 MARJUNE PALOMO   (13 December 2017 4:09 PM)
how to retrieve my metrobank direct online banking customer ID?

41 Sharon combo   (04 December 2017 11:20 AM)
Nang hihingi ako ng new password dahil na enter ko ang wrong password pero inabot na ako ng 1 month until now wala pa din po bakit npaka tagal na mn ng reply

40 Dharlyn macagaling   (01 December 2017 8:00 PM)
Nakalimutan ko po ang username and password ko po sa online banking ano po ang dapat Kong gawin?

39 Kienzel Vallecer   (17 November 2017 2:02 PM)
I forgot my user ID and password. Please help, thank you!

38 Angela O. Galas   (10 November 2017 7:52 PM)
Panu ko po ba maretrieved ang password ko sa online direct banking kasi nakalimutan ko po .
Maraming salamat po.

37 salvador gonzaga infante   (10 November 2017 2:44 PM)
i was also blocked

36 salvador gonzaga infante   (10 November 2017 2:37 PM)
cant retrieve my account.i already forgot my user id and password help

35 Evelyn gomez espiritu   (09 October 2017 1:43 PM)
I forgot my user id and password. Help please

34 maricris barbero   (30 September 2017 11:37 PM)
i forgot my customer's id and password. please help! Thank you

33 maricris barbero   (30 September 2017 11:35 PM)
i forgot my customer id and password.

32 Robert E panek   (15 July 2017 0:59 AM)
I forgot my online username and password how can I get to rest and get a new password thank u

31 maryflor d. villagomeza   (28 April 2017 5:42 PM)
that "Metro bank direct User Activation" email you send to my email address is not working! when i tried to access the link and put the password that was given in that email, it gives me an error that says "PASSWORD DOES NOT MATCH" ! too much of my time were already taken just to access that link! PLEASE DO SOMETHING ABOUT IT! its very inconvenient

30 ariel panilagan arandia   (13 April 2017 8:58 PM)
i forgot my account and password please help me

29 Irenedenieva   (05 February 2017 10:10 PM)
How can i retrieve my temporary pasword.

28 Rosario Macapagal   (01 February 2017 8:59 AM)
How can i unlock my metrobank online....until now i can't open...here is my account #380-3-38011136-6...please help me to unlock that so that i can use my online account...

27 Vincent Benedict C. Salvador   (09 December 2016 3:51 PM)
I forgot my customer User ID and password

How to retrieve my Metrobank Online banking or User ID & password ? Thank you.

26 Pons   (03 December 2016 2:20 PM)
I forgot my customer User ID and password

How to retrieve my Metrobank Online banking or User ID & password ? Thank you.

25 Elmer Montebon   (06 November 2016 10:05 PM)
Hi please help me to open or retrieve my Metrobank Online banking i cant access it, i tried many times to retrieve but i cant please how to do it, thank you.

24 Joann Marie Amelano   (28 October 2016 8:34 AM)

I cannot open my metrobank direct, it was blocked, how to open it again?

23 Sharmaine Joy Edurise Farinas   (02 September 2016 6:59 PM)
how can i retrieve my user name and password?any help please. thanks!

22 Mark Deston   (24 August 2016 5:22 PM)
I want to unlock my metrobank direct account

21 Jonalie Dumadaug   (18 August 2016 2:34 PM)
How to retrieve temporary password in online banking? I want to retrieve my temporary password in online banking. Thank you.

20 Lorna   (23 July 2016 8:54 PM)
I forgot my customer id and password

19 Gerry   (15 July 2016 3:04 PM)
My account is locked.
I already email the customer care but no reply.
I follow up 3 times but no response.

18 jennymie   (13 July 2016 8:29 AM)
i cant retrieve my metrobank direct account

17 Emmylou Diaz   (01 July 2016 8:17 AM)
i cant retrieve my metrobank direct account

16 Cathylene mae luna   (20 June 2016 7:30 PM)
Retrieve metrobank direct account

15 DOMINIO E. POGOY   (16 June 2016 1:07 AM)

14 elmer artillaga   (18 May 2016 1:58 PM)
good day my account was locked how to unlock it?

13 Janelle Santos   (13 April 2016 11:42 PM)
Hi. I forgot my metrobank password. How can I open my metrobank direct again?

12 Divina   (16 March 2016 8:18 PM)
Hi my account was locked please help me how to unlock.

11 Joann Acope Snyder   (16 March 2016 9:51 AM)
Good Morning ma'am. I would like to ask help in retrieving my account on metrobank direct since my account was locked for security purpose. I used the forgot password but it doesnt work since my cellphone number was no longer in used. Please help me.

10 Gener   (15 March 2016 5:42 AM)
Good day.

I forgot my metrobankdirect password and i already dont have the access to my registered yahoo account. Is it possible to retrieve my password using my registered phone number or security question?

Need your help ASAP.


9 james   (06 March 2016 7:12 PM)
I cannot open my metrobank direct, it was blocked, how to open it again?

8 edmund   (05 March 2016 11:37 AM)
my metro bank direct account online was blocked. could you please advise how to unlocked.

7 claire mei joy felias   (27 February 2016 8:39 AM)
Good Day!
My online account was blocked,my user id is meijoy1993 and my card number is 037-3-037-44976-9

6 Harlene Gannisi   (26 December 2015 11:18 AM)
Hi forgot my password and my metrobankdirect online been block can you help me to fix it let me know if you can please. Thank you.
Username: Swanh1192
Account no: 125-3-125-38820-6

5 ARNIEL SON   (19 November 2015 8:03 AM)
MY CARD NUMBER IS 5286676340023291

4 ARNIEL SON   (19 November 2015 8:02 AM)

MY ACCOUNT WAS BLOCKED FOR ABOUT THREE DAYS NOW, MY USER ID IS arnielsson42664 may password is not working .. can you help me.



3 Ma Lalla Miralles   (16 August 2015 0:49 AM)
Good day.
I always log in metrobank direct but always failed invalid email address. Which is this email is registered as my valid email account

1 paul mark nicolas   (27 June 2015 10:59 AM)
how can i retrieve my user name and password?any help please. thanks

2 admin   (28 June 2015 10:35 AM)
Paul, if you have the chance to go to a Metrobank branch, do it. Ask them that you want to recover your MetrobankDirect Username and Password.