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BPI Customer Service Hotline Number

Rank as the no. 1 largest bank in the Philippines for year 2012 in terms of net income, market capitalization, number of branches and number of ATMs, Bank of the Philippine Islands (BPI) is the oldest bank in the Philippines. To serve and communicate with its growing number of customers, BPI utilizes the advent of telephone and sms services.
Whatever your concerns, suggestions or problems with BPI, you can contact BPI's Customer Service Hotline number:
  • 89-100 (for Metro Manila)
  • 1-800-188-89100 (for domestic toll-free calls
  • (02)89-10000 (for mobile phone users)
International Toll Free Numbers:

CountryTelco/CarrierInternational Access Code (IAC)Toll Free
AustraliaTELSTRA
800-274-89100
1-800-140-390
AustriaTelekom Austria00800-274-89100
BahrainBATELCO
800-274-89100
BelgiumBELGACOM00800-274-89100
BruneiJTB
801-2003
CanadaTeleGlobe011800-274-89100
ChinaTeleGlobe
1-800-354-5449
CyprusCYTA00800-274-89100
DenmarkTele Denmark00800-274-89100
FranceFrance Tel00800-274-89100



0-800-905-585
GermanyDTAG00800-274-89100
GreeceOTE
00-800-6302-0014
GuamIT&E
1-888-557-8540


1-800-163-0001
HawaiiVerizon
1-888-688-0518
HongkongNWT
800-932-634
IndonesiaINDOSAT
001-803-6310-032
IrelandEIRCOM00800-274-89100
IsraelBESEQ
800-274-89100
ItalyT.Italia00800-274-89100
JapanKDD
005-3163-6003
KoreaKT001800-274-89100
MacauCTM
080-0452
MalaysiaTM
800-7767
NetherlandsKPN00800-274-89100
New ZealandTNZL00800-274-89100
NorwayTelenor00800-274-89100
PortugalMarconi
800-863-012
Saudi ArabiaSTC
800-863-0008
SingaporeSingtel
800-636-3007
SpainTelefonica00800-274-89100
SwitzerlandSwisscom00800-274-89100
TaiwanCHT-I
00-801-631-345



00-801-631-305
ThailandCAT001800-274-89100
TurkeyTurk Tel
00-800-6390-0010
United Arab Emirates (UAE)ETISALAT
800-0630-0017
United Kingdom (UK)UK
0-500-894-040

BT00800-274-89100

C&W00800-274-89100
USASprint
1-866-69-89100

AT&T
1-800-225-1202


This hotline number is serving 24/7 toll-free.

To access these toll-free numbers, make sure that you're using telephone services supported by the indicated carrier in the table above.

Or you can also text BPI at mobile phone number 09178910000

Do you have any concerns with BPI?

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"BPI Customer Service Hotline Number" was written by under the Directory category. It has been read 87780 times and generated 81 comments. The article was created on and updated on 17 December 2012 .
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Total comments : 81
Ian Noel Morrison   (02 December 2017 0:06 AM)
Hello BPI , could you follow up urgently please , see below details of transaction by Natwest Bank UK using BPI as forwarding agent to PsBank

Reference - RGHNAMO05855965
Beneficiary name IAN NOEL MORRISON
Destination country PHILIPPINES
IBAN / Account number 5573151710395549
Bank Identifier Code (SWIFT BIC) PHSBPHMMXXX
Bank name Philippine Savings Bank
Bank address Ground Floor CAP Building
Vigan City, 2700 Ilocos Sur Philip
Payee reference PAUL SQUIRE
Approximate beneficiary payment receipt date 29 Nov 2017
Account debited 05596548
Statement reference IAN NOEL MORRISON
NatWest payment fee £22.00
Foreign bank handling fee £12.50
Debit amount £1,684.50
Currency amount to be sent 1,650.00 GBP
Exchange rate 1.00 Pounds Sterling GBP = 1 STERLING GBP
Payment status Paid

I urgently need this forwarded to PSbank as is living allowance so can pay my bills and rent
thanks - Ian Morrison
smart 09473631902

Minette Fulmer   (11 October 2017 10:57 AM)
BPI is known as one of the prestigious banks in the Philippines. So i guess they should have proper training for their agents/bankers how to be professional and deal properly with their clients. My little advice to some hotline bankers/agents,if you guys are unhappy being on the phone all day (which that's a job that you applied for) just quit your job. Us,clients we dont like you either as much as you hate your job.

Minette Fulmer   (11 October 2017 10:47 AM)
BPI hotline agent was rude and very disrespectful.

ROSALIE RECODO   (19 September 2017 7:55 AM)
NAGBAYAD AKO SA BPI BANAWE NG SSS LOAN KO LAST JULY 19 , 2017 ..... PERO HANGGANG NGAUN DI NAPOPOST SA SSS .... ANG TANUNG KO LNG PO ILAN BUWAN BAGO KAU MAG POST PARA NAMAN DI AKO MAGPENALTY ... KASI I PAY NAMAN ON TIME ... KAU YUN HINDI NAGREMIT .....

Johuel lyn Mosca   (24 August 2017 10:52 PM)
Good evening...
Nag deposit yung boyfriend ko sa bpi deposit machine pero nakalagay hindi nagpriprint ng receipt yung machine... Tinuloy parin namin magdeposit nagawa naman namin yung mga step niya pero dun sa last nakalagay "can't print receipt" "do you want to continue? Yes or No" ang pinindot namin is yung No tapos tinapos na nung machine yung transaction namin pero chineck nmin sa balance niya wala naman nadagdag tapos nag wait pa kme ng ilang mins. Wala naman nilabas na pera yung machine... Paano po yun... Please lang po paayos po nito... Reply asap please... Thank you

Tonet   (07 July 2017 1:25 PM)
I paid my bills, but it was not reflected in my account. Now my statement says I still owe 1\PHP 15k. I tried to call the hotline for many days. NOT working!!! Waste of time! I tried to go to the actual bank, they just directed me to call the call center again. So, how can this be settled now? I d not want to pay the bills that were not mine.

Maria   (10 June 2017 4:11 AM)
This customer service hotline number is a waste of time! Asking for the account number via prerecorded voicemail and when you give it to them it's not even directing you what's next step. Always busy. My simple question is can I make an online banking for joint account for myself and my underage child? I read some information that says no you can't but I want to make sure if this is true, that's why I am calling the hotline number! Totally useless.

Beverly Ladia   (17 May 2017 12:47 PM)
Tumatawag po ako sa hotline using AT &T pero di cya nagwowork.May problema kasi ako sa nabili ko na dollar sa BPI branch Tuguegarao City-junction peke ung dollar na nabili ko.Pagdating namin dito sa US noong deposit nmin sa bank nireject cya so pinapunta nmin kapatid ko sa branch para sabihin un n fake dollar nabili namin sabi sa branch kailangan daw nmin ipadala via courrier. Before nmim binili lhat ng serial number isinulat nila and I have that copy na tlagang galing sa kanila ung pera. Ibig sabihin di mapagtrustsan ang bangko na eto bakit nagtitinda sila ng fake na dollar.I hope an immediate response on this matter.

Janine Osabel   (16 May 2017 7:40 AM)
It's hard to call any of your numbers posted I can't get through. send me a 24 hour hot line number that works.

Donna Gullem Malinao   (06 March 2017 6:44 AM)
Good day po maam/sir i need to report my aunt’s BPI Express card ako po kasi ang inuutusan ng tita ko mag deposite and mag withdraw kasi hindi siya marunong..and i accidentally put the wrong pin and the card is now invalid..sana po matulungan ako..Angono branch po lagi gumagawa ng transactions...thank you po..

Jenifer kristin Tiu Huan   (06 February 2017 2:54 PM)
Hi BPI Team,

I paid a total amount of 2,440.00 to my Globe bills last Feb.06 (sunday) butwhen I checked it today it was not reflected as payment to my globe billings. Can you help please and check. Hope to het a wuick response on this matter.

Thank you,
Jenifer

Shiela mae Jamanre   (04 February 2017 7:59 AM)
hi, do you have any means of sending my requirements for my personal loan application? I mean like a fax number? please email me back if you receive my mail . thanks

Faith   (27 January 2017 2:07 PM)
I checked my online banking and it tells me that I still have miney on my account. When I tried to withdraw it on one of the BPI ATM machines, it tells me that my bal is not enough to withdraw such amount. Flabbergasted, I checked my account online and it tells me that I dont have bal on my account! I tried contacting the customer service hotline but it is not working! Please help!

Mark Garcia   (23 January 2017 8:35 PM)
Nag lalagay kayo ng hotline nyo na 24/7 5 oras na akong pabalik2x ng tawag walang sumasagot or BUSY! ano ba talaga! our concern is very important to solve our problems, kaya please make sure your services is updated! thanks

randy   (13 January 2017 8:43 PM)
mam/sir gud eve...nagwithdraw aq sa atm machine sa bpi festival wala po lumabas na pera winithdraw q po at nabawasan po pera q sa atm....san branch po aq pde magreklamo po?...

Maria Fe San Pedro   (06 January 2017 7:35 PM)
na blocked po ang atm card ko,kanina pa ako tawag ng tawag sa costumer service hotline number ninyo pero tinubuan na ng kalyo daliri ko walang sumasagot! bakit sasabihin ninyo na 24/7 kayo?importante po yun deposit ko na ma withdraw ko ASAP! PLEASE SAGUTIN NINYO!!!!!

inah   (30 November 2016 10:37 PM)
if only you would update us that it will take forever for your agents to pick our calls... this is bullshit BPI

Jess alvin dagoon   (18 November 2016 7:23 PM)
Good day po, i tried to call bpi sa international toll free sa Saudi arabia using my stc sim, pero bakit po ayaw matawagan? may problem po kasi ako sa account , and i need to solve it to make a deposit.. tumawag ako sa bpi gamit yung roaming load ko kaso naubos agad ang 200, saglit lang naputol yung conversation namin nang bpi agent. please send me email where i can contact bpi cheaper or free. Thanks
Roaming # 09176007091

regie   (18 November 2016 6:03 AM)
Walang kwenta hotline nio nilagay nio p n 24/7 wla nmang sumasagot! Malamang mahimbing tulog ng mga agent nio!?

Christy hebia   (11 November 2016 5:32 PM)
Hi ,
I would like to ask assistance kasi hindi po ako maka swipe ng card ko even though i paid it's balance ontime and also in the online i can't use my bpi credit card.

Jhoana Rose A. Aguilar   (08 November 2016 2:35 PM)
Hi,

I would like to ask for assistance, I can't use my bpi credit card even though i paid it's balance. please check.

Jhoana Rose A. Aguilar
BPI Express Credit Card Holder

Jhoana Rose A. Aguilar   (08 November 2016 2:35 PM)
Hi,

I would like to ask for assistance, I can't use my bpi credit card even though i paid it's balance. please check.

Jhoana Rose A. Aguilar
BPI Express Credit Card Holder

BENEDICTA M. AGUILAR   (05 November 2016 10:25 AM)
gud day. i received text that my credit card was unsuccesfully delivered. may i know why? i couldn't call your domestic hotline.

stray   (11 October 2016 10:58 PM)
walang kwenta yung hotline nyo.. ilang years na kayo sinasabihan ng mga tao how lame your hotline pero eto ganun parin!!! engot nyo

susan   (01 September 2016 10:44 AM)
I haven't received my credit card yet!.. I already received a text that they will deliver it in 5 days but until now still i haven't receive it! It is running already for two weeks? I tried to call on your hotline but it is always busy tone? What happened?

noel   (01 September 2016 2:25 AM)
Grabe po pala ang customer service hotline nyo may bayad na wala pang sumasagot. wlang kwenta.

Rey paras   (24 August 2016 10:40 PM)
8 times na ako tumatawag sa hotline ninyo wala ba kayo improvement regarding sa wala palagi available na customer service

Rey paras   (24 August 2016 10:38 PM)
Nagsawa ako kakatawag sa hotline ninyo bakit wala palagi available na customer service can you assist our card please. My contact number is 09993882533

Perlita Odulio   (07 July 2016 9:11 AM)
I got a letter from BPI Cabanatuan /burgos.There is no number to call.Tried to get online,no number too.Name IAn Kent Suteo.Manager.
Asking to fill up CIS and FATCA forms but no papaers included.
Also I do not have a foreign account.
Pls. Clarify.

ANGELITA CANOY ALMETANIO   (13 June 2016 2:35 PM)
Please help me trace my BPI online account details including email and password.. Please please help me. I really forgot it. The costumer service wont work. I keep calling but it wont work!

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