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BPI Customer Service Hotline Number
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Rank as the no. 1 largest bank in the Philippines for year 2012 in terms of net income, market capitalization, number of branches and number of ATMs, Bank of the Philippine Islands (BPI) is the oldest bank in the Philippines. To serve and communicate with its growing number of customers, BPI utilizes the advent of telephone and sms services.


Whatever your concerns, suggestions or problems with BPI, you can contact BPI's Customer Service Hotline number:

  • 89-100 (for Metro Manila)
  • 1-800-188-89100 (for domestic toll-free calls
  • (02)89-10000 (for mobile phone users)
International Toll Free Numbers:

CountryTelco/CarrierInternational Access Code (IAC)Toll Free
AustraliaTELSTRA
800-274-89100
1-800-140-390
AustriaTelekom Austria00800-274-89100
BahrainBATELCO
800-274-89100
BelgiumBELGACOM00800-274-89100
BruneiJTB
801-2003
CanadaTeleGlobe011800-274-89100
ChinaTeleGlobe
1-800-354-5449
CyprusCYTA00800-274-89100
DenmarkTele Denmark00800-274-89100
FranceFrance Tel00800-274-89100



0-800-905-585
GermanyDTAG00800-274-89100
GreeceOTE
00-800-6302-0014
GuamIT&E
1-888-557-8540


1-800-163-0001
HawaiiVerizon
1-888-688-0518
HongkongNWT
800-932-634
IndonesiaINDOSAT
001-803-6310-032
IrelandEIRCOM00800-274-89100
IsraelBESEQ
800-274-89100
ItalyT.Italia00800-274-89100
JapanKDD
005-3163-6003
KoreaKT001800-274-89100
MacauCTM
080-0452
MalaysiaTM
800-7767
NetherlandsKPN00800-274-89100
New ZealandTNZL00800-274-89100
NorwayTelenor00800-274-89100
PortugalMarconi
800-863-012
Saudi ArabiaSTC
800-863-0008
SingaporeSingtel
800-636-3007
SpainTelefonica00800-274-89100
SwitzerlandSwisscom00800-274-89100
TaiwanCHT-I
00-801-631-345



00-801-631-305
ThailandCAT001800-274-89100
TurkeyTurk Tel
00-800-6390-0010
United Arab Emirates (UAE)ETISALAT
800-0630-0017
United Kingdom (UK)UK
0-500-894-040

BT00800-274-89100

C&W00800-274-89100
USASprint
1-866-69-89100

AT&T
1-800-225-1202


This hotline number is serving 24/7 toll-free.

To access these toll-free numbers, make sure that you're using telephone services supported by the indicated carrier in the table above.

Or you can also text BPI at mobile phone number 09178910000

Do you have any concerns with BPI?

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend. No textspeak please. (Examples of textspeaks to avoid are plz (for please), u (for you), ty (for thank you), gud, (for good), nyt (for night), etc.)
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Total comments: 431 2 »
43 GP   (30-January-2016 5:12 PM)
No phonebanker availabe? been trying for the last 4 hours. internet banking down almost 24 hrs now?
What's going on?

42 maria   (21-January-2016 9:37 AM)
I haven't received my credit card yet!.. I already received a text that they will deliver it but until now still i havent receive it!

41 Camille   (16-January-2016 8:21 AM)
please don't say your service is 24/7 if it's not true. when I contact the toll-free number it will say that the number is not yet in service. Please don't give false advertisement I will never use any service of BPI very disappointing.

40 Irish   (15-January-2016 2:31 PM)
I still have not received my credit card. But the bill arrived. one of your CSR called to verify my address. after 2 months, credit card still not with me. can you send my credit card to bpi lacson, bacolod city instead. but do give me a heads up for whatever the result of this concern. thank you.

39 nova   (12-December-2015 11:38 PM)
I was very disappointed on service even in the phone you don't have enough staff to answer the phone you place 24/ 7 but no one picking up the phone . I started calling 11:30 pm until 12:30 am still no one pick up the call ..!!! you mean from 11:30 pm all of your staff are busy talking to other client.!!!!! please don't say your service is 24/7 if its not true..

38 Emma Grace T. Danao   (28-November-2015 8:52 AM)
i HAVE A HARD TIME CONTACTING YOUR LANDLINE NUMBER COZ ITS BEEN A LONG TIME THAT i HAVEN'T RECEIVING MY BILLING SINCE SEPTEMBER UP TO THIS DATE PLUS THE GC I REQUESTED FOR MY REWARDS UNTIL NOW IT DID NOT REACH ME. PLEASE, PLEASE HELP ME. WHERE COULD I CONTACT OTHER THAN YOUR HOTLINE? TYVM

37 Jayar pingol   (24-November-2015 7:14 PM)
Hi, i have a question. I got my new credit card from bpi today. Do i need to call bpi hot
Ine to activate my card? Or is it already activated and ready to use?

Thank you in advance

36 normie chua   (21-October-2015 5:38 AM)
please help me to confirm my mailing address so that they can deliver my credit card. I'm trying to reach your hotline number but it's very difficult to talk to someone to confirm it. I need your help as soon as possible or try to reach me on my contact number.

thank you.

35 Jeniffer V. Iwarat   (25-September-2015 9:10 AM)
Please email my customer acct number on my statement of account to my daughtet's email add. Really need it now. Thanks

34 Generosa   (25-September-2015 8:30 AM)
Hello, good day! I just want to confirm if you did received my online application and other documents that I did fax on your fax number just about yesterday at noon-time. I haven't received any confirmation yet from your company and haven't heard from you after i submitted all my requirements and application yesterday. All I wanted is a confirmation from BPI Bank, if my application and other requirements has been received and is already been in processed. This is an important matter to me because this is an emergency. Thank you very much! THIS IS AN URGENT MATTER, SO I HOPE TO HEAR FROM YOU AS SOON AS POSSIBLE! You can reached me on my mobile number +63975-201-7632. GOD BLESS!

33 Joenalyn Sillote   (12-September-2015 9:13 AM)
I Would.like to ask if it is possible for a tourist to open an BPI account and if it yes what is the requirement needed?Hope i can get a reply.Thanks

32 Joenalyn Sillote   (12-September-2015 9:10 AM)
I would like to ask if it is possible for a tourist to open an account in BPI and if it yes,what is the the requirement needed.Hope i can get reply.Thanks

31 Paula Naive   (01-September-2015 1:38 PM)
Hi, i'd like to inquire. I applied for a bpi express start credit card last Aug 12, 2015 and deposited P10,000.00 may i know the status of my application and when it will be deliver in my address? Thanks!

30 Napoleon B. Navales   (24-August-2015 11:50 AM)
Please reverse the annual membership fee of P1,550.00 indicated on the July 26,2015 Statement of Account and credit it on the next billing.

I stopped using the subject credit card since August 10,2015 and will resume using it after I get a reply to this request..

I was granted the same request on last year's membership fee.

29 joel moreno   (19-August-2015 8:36 AM)
Good day.am trying to get a hold of bpi csr for me to transfer money online as am in the United states but have peso savings account in bpi.I tried the Sprint international number but tit wouldn't connect me to a csr that will assist me to do transaction online for the first time.please get a hold of me as soon as you can.thanks.503-962-9099 thanks

28 ryan basabe   (13-August-2015 12:39 PM)
Maam sir

Please reply because bpi don’t have toll free number in oman iam try dialing the 632 2 8910000 but its not richable
I have problem withdrawing my money from my atm because I thing its not yet international activated
I need money now. Iam having trouble. Iam here in muscat oman this is my account number 3109 2694 24 you can contact me at this number any time 91979529
My name is ryan Basabe

Thank you and god bless

27 pacita p santos   (05-August-2015 8:55 PM)
sir/mam just want to follw up my application actuall they call me several times ijust want know if it is disapproved let me know also. not leving me hang

26 Cynthia Almalbis   (05-August-2015 8:54 AM)
hi, I would like to know my latest billing statement because I havent received it for months now. If your office just send me a paperless billing statement so I can be updated on my credit card account. thank you.

25 Alyssa Manzo Paglinawan   (31-July-2015 12:29 PM)
Hi,

Please help me to log in my online account I forgot my password. I tried calling customer service and wait for 15mnts for any available person to help me. Is there any way to open my account without calling customer service?

24 rachelle balcita   (26-July-2015 10:13 AM)
hi i want to know the status of my credit card, i already pay the whole amount last july 23, and i plan to use it yesterday but it is still declined. may i know what am i supposed to do? thanks

23 Randy Lojo   (20-July-2015 9:45 AM)
Hi...Good Day... i would like to ask the release schedule of my (TTC)title including certificate of loan/mortgage with loan number 2684942.it was fulled paid last june 30, 2015.

Thanks and more power....

randy Loj0

22 Alyne gorgonio   (12-July-2015 8:21 AM)
Hey.. i woukd like to report that i lost my debit card. July 12.2015... i lost it on my way home from work..tried to call but the num was busy. Im still trying to call...

21 shally mae canlubo   (11-July-2015 8:10 PM)
I would like to report my lost atm card today july 11, 2015 saturday.i would like to ask if theres any way i can blocked my account as soon as possible so that it would be safe.please advice what to do..is there an online customer service mobile number?
thank you

20 Marinela Angela D. Viernes   (30-May-2015 2:43 PM)
I would like to report my lost atm card. I realized it was missing just last night (Friday night May 29m 2015). I am in Davao City and 's saturday today so I'm not able to report this directly to the bank. Would just like to ask what I need to do to have my atm card replaced if I don't remember my account number. Is there a mobile number I can call for customer service here in Davao? Can someone call or text me on my mobile phone? My number is +639333430741
Thanks.
Angela

19 Alexander   (27-May-2015 9:22 PM)
Do an action towards the attitude of 3 tellers of Bpi CANDELARIA. BPI MAKES THE BEST HAPPEN?????? Please give more seminars of those 3 BPI CANDELARIA TELLERS NAMELY AGNES ABELARDO, SHERYL, PEARL regarding customer service 09236192006.

18 Michael David   (16-April-2015 12:45 PM)
hi BPI,

Your customer service 89100 are useless.. always busy.. cannnot contact in emergency matter.

17 Ace Lagniton   (28-September-2014 7:56 AM)
I wasnt able to dispense cash ,, ,,bt upon checking my balance,,the amount i supposedly will withdraw was subtracted to my original balance,, what will i do sir/mam? will i go to a BPI branch near us ? how many transaction days will it take for me to retrieve my lost amount? thanks ,,and Godspeed

16 khate   (15-May-2014 3:07 PM)
I bought something online using BPI reloadable credit card but then I decided to return the item, the seller already refunded my mney but it doesnt show on my balance. What should I do? And i've been trying to call the hotline for 2 days now but all I get is "sorry your call cannot be connected".

15 Jose A. Nolasco Jr.   (02-May-2014 4:21 PM)
Hi! Kindly check if my BPI Express Credit Card was renewed because untill now I haven't receive a renewal card. Credit Card No. 5488 0939 0549 2620

14 Jose A. Nolasco Jr.   (02-May-2014 4:17 PM)
Hi! My BPI Express Credit (Blue) expired last April 2014 but until now I haven't receive a renewal card. Please inform me regarding this matter. My card no. 5488093905492620

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