Melvyn C. Papa (20-May-2015 1:06 PM)
May 06, 2015
Dasmarinas Business Offic e
Aguinaldo Highway, Dasmarinas Cavite
Subject: Charges based on Estimated or Average Consumption
Relative to my email advise regarding very low billing last January 2015 ( covering December 27- January 27 2015 consumption) wherein we are only charged for 30kw consumption. Being an obedient patronizer, I took the effort of reporting the matter to Meralco asap, after determining that the meter itself is the culprit. Meralco on the otherhand, immediately took action by getting the defective meter and replaced it with a digital one... Thank you very much for that....
Afterwards, we were told that the defective meter will be subject for checking at Meralco Ortigas and then was diagnosed of " defective" maybe due to wear and tear process etc etc.....
Prior to this actions,. I made a two emails to Meralco ( one to Dasma Office and the other one to Central Office) because my first email is not being acknowledge, and requested the Head office to forward my first email to correct email address where it should be address in Dasmarinas Office
Now, I am writing because, we receive a letter dated May 5, saying that we will be billed for another 118Kw used apart from the first 30Kw being charged to us or a total of 148Kw.. which according to the letter is based on our average monthly consumption. I would like to complaint on this because during that time, after the school vacation, I am the only one left at the house because my whole family visited my in-laws and spent Christmas and new year there , they only came back in the first week or January 5 to be exact, because January 6 is the resumption or opening of the school. I also email to MERALCO that 30Kw may be too low for our billing but I totally disagree for 148kw use because my family are not at home for almost more than 2 weeks... apart from that, it’s still cold that time and I seldom use electric fan, I stay at the office Monday - Saturday, leaving 5am and arriving by 9:00 Pm during that time - it’s impossible for me to consume that Kw then.
To attest this, I attached my last year (2014) billing wherein we only consume around 96kw or total of Php 800+ billing for the same time... this is more accurate because it’s been our customs to visit my mother in-laws immediately upon school break or every year. -
With this, I would like to inform you that I disagree on this method of computation, second, I am legit MERALCO subscriber and immediately report the " matter " to you, while other took the opportunity to enjoy the unlimited electricity brought by their defective meters, I would like to request MERALCO then to be fair either by waiving this additional 118Kw because average consumption method is inaccurate or use the old 2014 billing as basis.
I hope you understand our predicament here... Hope to hear your immediate reply " para lumiwanag ang bukas" naming lahat.
Melvyn C. Papa
For and in behalf of Ms. Nora Enoc