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MERALCO Customer Service | Hotline Number

Know for its tagline "Ang Liwanag ng Bukas", Meralco (otherwise known as Manila Electric Company) is among the top 10 companies in the Philippines. It is regarded as Asia’s finest which serves over 4.8 million residential, commercial and industrial customers. With its mission to "provide its customers the best value in energy, products and services", Meralco can now be contacted through its Customer Service Hotline Number. If you have any concerns or problems (billing, power interruptions, etc.) with Meralco, you contact them at their hotline number.

Meralco Customer Service Hotline Number:
  • 16211 (this is a call center service which is available 24/7, anytime)
  • 631-1111
Meralco Customer Service Hotline Number

You may also send a text message (SMS) to mobile numbers.

Cellphone/Mobile Number:
  • 09209716211
  • 09175516211
You can also contact Meralco's main office telephone number:
  • (02) 631-5567 
Fax Number:
  • (02) 632-8126 
Email Address:
  • corcom@meralco.com.ph 
Company Website:
  • http://www.meralco.com.ph
Do you have any other concern with MERALCO?
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Total comments: 180
180 algie adlawan   (22 July 2016 9:02 PM)
tanong ko lng po...bakit laging brown out sa imus cavite,kahapon ng 12mid at ngaun 6pm ano po ba ang dahilan ng power out?ala kc abiso..kawawa mga bata subra init....need lng agarang aksyon..

algie adlawan

179 Juan calisin jr   (26 June 2016 2:55 PM)
Yong poste sa tabing bahay namin ay nakadikit na sa bubong namin. Tumagilid na siya. Pag lumindol baka mabuwal at tumama sa bahay namin. Last yr inireport ko na po ito . Sabi sa akin ililipat ng Meralco Cainta. pero hanggang ngayon ay walang aksyon.. SID443770010102...paki bigyan nga aksyon. Baka may mangyari na ayaw natin dumating.

178 boyet   (08 June 2016 8:30 AM)
inverter inquiry

177 boyet   (08 June 2016 8:29 AM)
like to inquire about aircon inverter?

176 jonjon cuevas   (01 June 2016 2:47 PM)
Dear Sir/Ma'am,
I would like to report the rampant illegal connection in West Riverside, San Francisco Del Monte, Quezon City. it has been observed that when meralco employees confiscated the illegal connection, after such the residents again brought out their wires and illegally connect when the meralco employee leave the area.
Hope that this will be given attention so that there will be no more illegal connection at the said area.
thank you and god bless.

175 Mariella Fajardo   (31 May 2016 12:47 PM)
Good day ma'am/sir
May I ask for personal assistance regarding our payment. We havent still recieved our slip for the month of May. We are worried that our electricity might be cut-off.
Hoping for your urgent reply toward this matter

174 Rowena santos   (28 May 2016 9:14 AM)
I would like to report an illegal connection here at Villanueva st. Near heroes del 96 Caloocan city. It has been observed that this the 3rd time that we reported the matter but your employee didn't even bother to cut it but instead they just talk to the suspects. (Datin Resident; Depante resident; Pabustan resident) all at Villanueva st.

173 Rene Baloloy   (25 May 2016 9:06 PM)
Dear Sir/ Ma'am,

My name is Rene Baloloy a resident of Carissa Homes, Punta Uno, Tanza, Cavite.

We would like your good office to please look into this recurring problem of the residents of Carissa Homes, in Tanza ,Cavite.

Every time there is strong rains and thunderstorms, we always experience low power supply that goes below the normal 220 volts. Feels like its down to 110. This cause too much inconvenience to the residents as just like other subdivisions, water supply are run by electric pumps. So when there is power interruptions or power goes below the normal 220 volts, the pump cannot function thus, water supply is also cut off.

We are very worried now with the onset of the rainy season, thunderstorms are going to be expected and worst typhoons.

This problem has been continuing for several years now.

Please look into this problem of the residents and we are hoping for your immediate and permanent action to this problem.

Thank you very much.

With much respect,

Rene Baloloy

172 Anita C. Flores   (20 May 2016 3:03 PM)

I would like to inquire on what to do for our meralco line that was just recently cut by your linemen. and how much do we have to pay so that we can reconnect soonest. Meralco bill service ID No. is 206190001-6. I just found out that we have an unpaid bill of P10,000 plus and hope you can give us a consideration on how much lesser we can pay so that the line will be reconnected. But I promise to pay the balance the soonest too.

thank you so much po.

Anita C. Flores

171 concerned residence   (28 April 2016 5:46 PM)
I watched the report regarding the fire that hit BRGY Botocan in QC. Apparently the cause is related to electrical wiring and the like. I fear that my place is prone to the same scenario since my residence here in BRGY 29 Zone 5 in Pasay City have illegal connections... sad to say that these people who enjoy free electricity abuse the power since many are using air-condiitioning units. I hope I will see your crew cutting down the wires of these electric thieves. More power to your company. Thanks

170 reinznicoj   (11 March 2016 1:59 PM)
Good Day. I'd like to ask how much the cost for new application

169 Hazel Sapare   (07 March 2016 11:42 AM)
hi, can i pay partial in my meralco bill?

168 Joan Enriquez   (02 March 2016 6:57 AM)
Hi, Good Day i would like to us if posibble my Kuryente Load Application through ONLINE? Thanks very much appreciated a positive and quick response.

167 ricky magsaysay   (19 February 2016 6:28 PM)
I would like to report illegal connection at 1095 b negros st. balic balic sampaloc manila

166 Rachel Elaine Chu   (19 February 2016 5:06 PM)
Good eve! I would like to follow up the status of our complaint of an illegal connection, our address is 290 Lavezares Street,corner Madrid Binondo, Manila. We called yesterday to file a complaint but we still haven't received any feedback from you regarding this issue. I was wondering if we would be receiving a rebate on our bill if you still haven't settled the issue. Thanks and please make an immediate action.

165 jeremiah carian   (15 February 2016 7:19 PM)
good day, i would like to report an illegal connection since october last year util now, the address is 4F VM Townhouse 9 de febrero st mandaluyong city..Kindly check it..it might cause overloading and cause incident of fire

164 Manila Q. Banaag   (15 February 2016 7:49 AM)
and can you please answer my call.

163 Manila Q. Banaag   (15 February 2016 7:48 AM)
My electric bill was lost for this month. Can I pay my bill using the account number?
Please reply.

162 Ina Bruno   (03 February 2016 9:15 PM)
Good morning,i am just a concern citizen.please check mr.Aranda's meralco meter.they are 6 families living with him,his house is located here at Panay street corner Bohol street barangay pitogo makati city,with mint green gate and 2 big duhat trees,i saw him one time that at around 6 pm.he turn the meter upside down.i am pretty sure he's been doing this for a long.time to lessen his mothly bill?your meter reader should kniw about.please check the meralco meter of mr Aranda and may i sugggest to transfer it outside the house so it is fair to all of us meralco customer..thank you and have a nice day

161 Mang Juan   (01 February 2016 8:49 PM)
Hi.. please check illegal connection at JP Rizal street corner Lallaña street. the contractor collect moneys per month here... so they wont made inspection

160 ronron   (12 January 2016 3:32 PM)
Hi meralco team..i would like to report an illegal connection here in our place.. the address is blk.10 lot.12 Queen Pillar st.Queens row East City of Bacoor Cavite..Kindly check it..it might cause overloading and cause incident of fire...

159 erl   (11 January 2016 6:23 AM)

My electric bill was lost for January due date. Can I pay my bill using the account number?
Please reply.

Thank you.

158 Mary Rose Estrada   (08 January 2016 7:17 AM)
Hi, good morning.

I'd like to know if there is any other way I could pay my Dec 2015 billing. I was not able to receive my billing, it could not be found by my landlady...is there any other way I could pay for it,or view it since I do not want to have an overdue bill.

Please reply.

Mary Rose

157 felayen   (06 January 2016 10:58 AM)
Good Morning Sir/Madame:

My husband Pedro Corales Paras was a retired Manager at the Power Production Department in Meralco Ortigas Pasig Metro Manila.he has a certifacate of redering 33 years service from July 1,1946 to January 31,1979 at the above mention.We would like to ask if we can get a certifacate of Remitance in cebu (Pag-Ibig)so we can claim the Death Benefits of Pedro Corales Paras .We are hoping for your immediate feedback of our request regarding this matter.

Thank you and more power!

156 Quinciano Corbes   (04 January 2016 9:56 AM)
Dear Sir/Madame:

My wife is the registered subscriber of Meralco power service at 104 Kalumpang Street, Sta. Rosa Village 1, Sta. Rosa, Laguna. I am e-mailing on her behalf to request information re of our consumption for the period ending December 2015. To date we are not in receipt of the bill. Consequently, we are not able to settle.

Kindly advise amount of bill by email to this address or by text message to 0905-550-6831. We are trying to call your branch at Dita, Sta Rosa and San Pedro but it was a very difficult to connect.

Thank you and I hope to receive requested information soonest.

Quinciano Corbes

155 LAARNI BALLESTEROS REBONG   (19 December 2015 7:27 PM)
I would like to report the problem we encounter, since the Meralco team open our metric base the power supply became unstable.On and off supply of current, I' am worried about our appliances probably this can cause damage in our appliances.
Hope that you can check our line.
Thank you!

154 Aphrodite McCormick   (18 December 2015 7:23 PM)
Dear Sir/Madam,
I am writing to ask you if you could email me a copy of the bill for my property in Manila from May 2015 up until now.My property address is,Plot 6,Lot 3,Santa Cecilia,Mission Hills,Antipolo,Rizal,Manila.I have been trying to contact you numerous times,but have had no success.I would also like to inform you that my name has now changed from Cabotage to McCormick.

Kind regards,
Aphrodite McCormick

153 Jessa Sureta   (08 December 2015 4:38 PM)
Gud pm I would like to report an electric interruption just now here in our place Brgy SORO SORO BINAN LAGUNA kindly do some action here we need help asap thanks...

152 Joseph C. Kabiling   (06 December 2015 5:27 PM)
Hello Meralco Team ,

Good Evening id like to report our post light here in Alakaak street Phase 1 -A Dagat dagatan Navotas City. Our two post loight are always keep on shutting down meaning (on-off light) could you checked this . We have many problems encountered when post light is off. Looters, criminals lost in our bacj yards. Please help us.This are the post numbers .
M3 -548 and 549. We already complain this to our barangay.Please need to fix before Christmas .

Merry Christmas Meralco Team

151 Gerry de Guzman   (02 December 2015 6:29 AM)
What is the requirement for changing name of bill for previous and at current??

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