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MERALCO Customer Service | Hotline Number

Know for its tagline "Ang Liwanag ng Bukas", Meralco (otherwise known as Manila Electric Company) is among the top 10 companies in the Philippines. It is regarded as Asia’s finest which serves over 4.8 million residential, commercial and industrial customers. With its mission to "provide its customers the best value in energy, products and services", Meralco can now be contacted through its Customer Service Hotline Number. If you have any concerns or problems (billing, power interruptions, etc.) with Meralco, you contact them at their hotline number.

Meralco Customer Service Hotline Number:
  • 16211 (this is a call center service which is available 24/7, anytime)
  • 631-1111
Meralco Customer Service Hotline Number

You may also send a text message (SMS) to mobile numbers.

Cellphone/Mobile Number:
  • 09209716211
  • 09175516211
You can also contact Meralco's main office telephone number:
  • (02) 631-5567 
Fax Number:
  • (02) 632-8126 
Email Address:
  • corcom@meralco.com.ph 
Company Website:
  • http://www.meralco.com.ph
Do you have any other concern with MERALCO?
"MERALCO Customer Service | Hotline Number" was written by under the Directory category. It has been read 136005 times and generated 220 comments. The article was created on 15 April 2013 .
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Total comments : 220
chris   (07 February 2018 9:41 AM)
what is a good number to dial from overseas...the numbers on your website do no work.

thanks

Cheryl Diane M.Gallardo   (31 January 2018 7:17 AM)
Good day
Please be advised that we are currently building a two-storey house where the guy wire supporting the Meralco post encroached our property thus it needs to have it relocated.This issue has already been discussed to one of your representative but unfortunately still no action has been made.Is there a way where we can be visited to see how to proceed on this matter. Our location is Lot2 Cateye Ext Westborough Homes Severina Subd. Paranaque City

Zan   (21 December 2017 3:42 PM)
Kindly check again the illegal connection that was been disconnected yesterday December 20, 2017 at BLOCK 19 LOT 34 TIERRA NOVA SUBDIVISION PHASE 2, BAGUMBONG CALOOCAN CITY. It was been noticed that illegal connection was been reconnected again by the person resided on address reported.

Madelane otilla   (16 November 2017 10:19 AM)
My concern is can I know if there's a disconnection notice for the account of Tobias f otilla jr account#013072871-3 because we're not paid yet for this bill the bayad center in our place is not accepting payment yet were at bulacan t.y pls message back asap

vanessa   (20 October 2017 3:28 PM)
pag naputulan po ba ng kuryente tapos nakabayad kami after two hours, puwede po bang kami na lang ang magbalik ng binaligtad na kuntador

Venessa Layos   (19 September 2017 6:20 AM)
This is a followup for our request last June in regards to relocating meralco post/high tension wires located in our private property. We are currently building a two-storey house where the said high tension wires are already an OBSTRUCTION to our construction. We are three months delayed already so i hope for your kind consideration..

Jonell Canlas asanza   (12 September 2017 3:32 PM)
Hello po . wala po kase kuryente yung lugar namen simula kagabe around 12:30 am untill now pwede po bang maaksyonan ito Dto sa may BRGY PAJO MEYCAUAYAN CITY BULACAN .

maraming salamat sa mabilis na pag aksyon nyo.

Rodyssa Raciel   (17 July 2017 9:58 AM)
Dear Ma'am/Sir,

Good day !

May we request a copy of billing statement of MS. Donabel Basco Navarro with account number 414-711450-102
located at Oroqueta St. South City Homes, Biñan Laguna,

Thank you !

Rodyssa Raciel 'Yssa" Daca
Administrative Clerk

Sandpipers Technologies Corporation
B20 L6 Ormoc St. SCH,
City of Binan, Laguna
Tel : (049) 512-7875
Mobile: 0998-988-4038

Mary Ann Salvador   (28 June 2017 2:28 PM)
Paano me po malamn na makakabitan po ung metro me.may yellow card na po ako.overseas po me.ung pinapalkad me po may ibng inaasikaso.gusto me po ifollow up.panno po b?laht ng yellow card me na tao po na ngallakad.sobrang tagal na po isang taon n po.

jeramie   (15 June 2017 11:54 AM)
Please naman kailan pwede maibalik yung metro ko ilang beses nakong pabalikbalik sa branch nyo sa pasig sabi 2 to 3 days until now wala padin

josephine c. santiago   (05 June 2017 6:28 PM)
Street lamp busted at kaydirit road, constantino subd. poblacion 2 marilao, bulacan post no. V2-0789. thankyou.

Dennis C. Aquino   (23 May 2017 6:51 AM)
I just wanted to report for almost 2 months busted street light along maharlika highway, San Nicolas, San Pablo City near LTO/Iglesia ni christo

francisco hipolito   (22 May 2017 4:59 PM)
my naputol pong kuryente dito sa amin at 4 na kabahayan ang nawalan ng kuryente. naitawag ko na sa hotline hanggang ngayon nganga pa din walang kuryente. my reference number png binigay at tinawag ko ulit hanggang ngayon wala pa

joe semen   (27 April 2017 7:22 AM)
Ang meralco wala talaga silbi mabilis pag oras ng bayaran mag disconnection,pero pag nag report ka wala naman tungkol sa illegal connection...

Jose Tuazon   (22 April 2017 10:03 PM)
Ano pong nangyari dito sa lugar namin sa Concepcion, San Simon, Pampanga 3 days na pong namamatay ang ilaw sa gabi at magkakaroon kinabukasan na ng tanghali. Bakit po ganoon napakainit pa naman ng panahon meron pa akong anak na may bronchitis at masama sa kanya ang naiinitan. Please po pakiayos naman po ninyo kung ano man po ang problema hirap na hirap na po kami dito sa lugar namin. Kawawa po iyong mga bata at matatanda kasi sa sobrang init na nararamdaman nila. Marami pong salamat!

Clarise b. Tinoy   (18 April 2017 10:01 PM)
Nawala po cellphone ko..may eload account po ako. Ask ko Lang po malalaman ko b yung billing ko.kase Hindi ko Alam account nUmber Pwede contract name ko gagamitin para malaman ko account number. At billing ko

Anabelle Abad   (22 March 2017 9:10 AM)
good morning... baket po wala kaming kuryente dito s haus nmen s san nicolas bacoor cavite... kakabayad lang nmen kahapon.... anung klase yan. pakiayus nman kc summer na sobra init kawawa ung baby nmin s house kung wala electric fan... salamat

Edward cruz   (16 March 2017 5:26 PM)
Why too much unessary requirement,,,lots of people just need a meter connection para Hindi sila nag connect ng illegal. If you claim to serve the need of the people make the process simple....how hard to understand the process...if the meter is not getting paid then cut the meter. Lots of people are helpless and at the mercy of one utility provider with ineefective process

Hiyasmin pecayo   (04 March 2017 5:40 AM)
Please paki gawan po ng paraan na magawanang linya nh kuryente namin...
Kagabi bandang 1:am ay nagdiklapan ang kable ng kuryente dito sa aming tapat. Naputol Ng linya ng kuryente.. Mejo delikado oa kasi nag uuulan ngayon. Sa ngayun ponaybnaputol na linya at nasa 10 bahay pataas kaminna apektado ng walang kuryente. Paki gawan pp ng mabilisang aksyon... .
Ang sin number namin ay416857810101
Dito po kmi sa brgy. Makiling calamba city laguna..

bothered concern citizen   (25 February 2017 12:04 PM)
nakakatakot po ang ginawa ng mga kapitbahay namin dito sa 261 road 4 pilder 2, naia, pasay city.para hindi sila mahuli ng taga meralco, idinaan nila ang kanilang wire sa lupa, sinimentuhan lang nila ito.paano po pag umulan,bumabaha pa man din dito. madadamay po kaming legal na customer.please po nawa may aksiyon kayo dito.maraming bata ang dumdaan sa ginawa nila.daanan ng mga tao ang pinagtabunan nila ng wire.mrami pong nakajumper sa sa lugar na iyon

Dave S. Lopez   (06 February 2017 7:18 PM)
Good day!

Hi MERALCO,
I, Dave S. Lopez live in 41 - C Maliksi I, Bacoor, Cavite with apllication #1701040501 , have a pending application in your good office but i was disappointed when your representative from Meralco (Bacoor) named "Pong Bautista" told me that they cannot proceed my application due to no available/vacant meter in my place and they want me to provide at least 1 pole for the TRANSFORMER as per certain Engr. Gallardo (that cost approximately 100k) to be able to process / approved my application. Later this afternoon, I've conducted my own survey and I found out that there is 2 empty meter base near my premises.

I hope you can help me and do something regarding this matter.

Concerned Citizen   (05 February 2017 12:44 PM)
Good morning po, gusto ko lang po ipa-alam na may naka-jumper po dito sa street namin. 6 years na po ako mula ng dumating galing abroad at nagreklamo na po ako noon. pero wala naman po kayo response. Kagabi nga may party sila at con todo video oke at maingay sila kasama na mga ilaw na gamit nila. Minsan nagparty sila sinita ng kapitbahay po namin pero binato pa siya ng bote. Sobra na po sila kung maaari lang po ay aksyunan po ninyo sa madaling panahon. Kami nga nakalimutan lang namin magbayad ng bill for one month pinutulan na po kami, samantala itong kapitbahay namin ay lubos biyaya sa paggamit ng libreng kuryenyente. Nagreklamo din po kami sa isang supervisor ninyo kasi may nagpakabit ng kuryente at ang sabi alam na nila at naghahanap pa sila ng may jumper at saka aaksyunan nila, ganun ba ang patakaran ng meralco palagay ko naman hinde. ang addres po ng may jumper ay #30 Road 12, Brgy. Bahay Toro, Project 8, Quezon City. Inaasahan ko po pagtutulan ng pansin ang reklamo namin dito, baka magkasunog po dito sa lugar namin sa kawalan ng pag-iingat ng sasabing bahay, maraminag salamat.

Mari Delizo   (28 January 2017 8:26 PM)
Good Day,
i'm inquiring on how much would it cost me for the change of name of the contract name and change of meter / meter base...what are the requirements too? Thank you.

honeyleth cadano   (13 January 2017 8:46 AM)
to whom it may concern,
magandang araw po nais ko lang po sanang ipabatid sa inyo na ilang beses na po kaming nag pa follow up sa aming kuryente,naputulan po kasi last dec.28 2016 but we fully paid it by jan. kasama na po yung disconnection fee nadala po kasi yung contador but we settle it already.may pumunta po na inspector nung monday sabi sira ang breaker but that day we buy a new one para maikabit sabi nya babalik po sya pero ilang araw na po di naman bumalik di po kasi nakuha ni tatay yung name nung inspector pati no.nya..hope you responce sir/madam we need it very badly ang magkakuryente kasi mga installer din po mga nakatira dun sa hab..acct.name Mr.Ulyseus Perez Gato 283 E Gen.M.H.Del Pilar St.South Cembo Makati City

renante closa   (07 January 2017 5:10 AM)
TO WHOM IT MAY CONCERN:
Maraming bises na po akong nag complain tungkol sa poste na pundido ang ilaw isang taon na ANG walang aksyon hanggang ngayon JANUARY 7, 2017. dito po ito sa LANCASTER ESTATE AND RESIDENCES SA VILLAGE 2-DAISY STREET PHASE 5. ALAPAN 2 IMUS CAVITE. HALOS LAHAT NA NG KAPITBAHAY KO ay dumulog NA nang REKLAMO SA ADMIN NG PROFRIENDS SA LANCASTER HEAD OFFICE PERO WALA PARIN itong AKYON DAHIL SA MERALCO DAW ANG RESPONSABLE SA PAG PA ILAW NG KALSADA. SANA PO MATULuNGAN NIYO KAMI SA PROGRAMANG PA ILAW "ANG LIWANAG NG BUKAS".

POSTE SILVER WRAPPED CODE NO.: TLN 104684 - CT3-5021

Brenda Saballa   (16 December 2016 12:18 PM)
Subject: UNSATISFACTORY SERVICE

Dear Sir / Mam,
Good day!
I would like to inform how WORST MERALCO service is giving to your customers. I have been requesting service to check our encountered problem on fluctuating electricity on our house. I have reported this issue since yesterday and have been making several follow ups. I have come to seek your assistance since you are expert in this matter but as a customer you have been merely neglecting my concerns even my family's safety is at risk. You just keep on giving me lame excuses, like, you cannot locate our residence, even landmarks has been given, how come you cannot locate us but in case we are 1 day delay in our payment you can easily locate where you can cut our electricity connections. You’re San Pablo Laguna service team committed to check us last night but nobody came. Another schedule was given, 6-10am today, December 16, 2016, but still no service team has arrived. Are you’re really used to passing task to next shifts to other shifts and prolonged task that must be immediately taken care?
You even lied on saying that you someone came to us early morning (3:28am) and our house can’t be located and my number is unreachable. Is this what you call service? Then after it another report is made for us to WAIT AGAIN???Is that the most effective service method you have?? What we need is your service NOT ANOTHER REPORT that cannot be served!
I cannot even submit to your website my complaint, where can we coordinate our inquiries and have a satisfying service then.
How long do we have to wait for you to check our electricity meter and our encountered problem? And how many times would you lie on giving me a return call and a reasonable feedback?
Would MERALCO be liable is any worst scenario that may occur to my family?
Hoping on your fastest response to our problem and feedback on your worst service.
Thank you.

Report Number(s)
December 15, 2016 : 1219035356
December 16, 2016 : 1220028372

Mateo A. Sebastian   (06 December 2016 9:56 AM)
Irereport ko ang mga busted post lamp sa UPEHCO Barangay San Luis, Bayugo Buliran Rd. Antipolo City. 6 - 8 Post lamp ay walang ilaw at ito ay main road sa loob ng UPEHCO. Sana mabigyan ito agad ng kalutasan para mag liwanag ang aming lugar. Umaasa ang Pamayanang UPEHCO na ito ay agad na mabigyan pansin. Maraming Salamat at Maligayang Pasko

Fernando V. Catalasan   (27 November 2016 7:58 AM)
Paki-bigyan pansin at gawan ng paraan ang isang poste ng Meralco na kinalalagyan ng mga metro (clustered meter scheme) sa St. John St., St. Michael Subd., Bgy San Miguel, Taguig City. Bagamat ito ay nilagyan ng pansamantalang braces noong kasalukuyang ginagawa ang naturang kalye, ngayon ay nagsisilbing balakid ito sa daanan at dumating ang di inaasahang pangyayari na mabangg ng malaking sasakyan ay magbunga pa ito ng mas malaking problema. Tapos na po ang pag-sasaayos ng lahat ng daan sa St. Michael Subd. at maari na pong daanan ng inyong mga sasakyan na gagawa sa nakatagilid na poste. Maraming salamat sa panahong inukol nyo sa kahilingan nyo sa isang retiradong kawani ng MERALCO.

SM Development Corporation   (26 November 2016 10:15 AM)
Account: 059669440-9

Ladies and Gentlemen:

I did not receive the billing for the period 21 Oct. 2016 to 20 Nov. 2016 until today.

The Administration Office of the Condominium Sea Residences told me that they do not have the bill.

I kindly ask you for sending a copy.

The Service Info is:

Service ID Number 345821560101
Rate Residential
Contract in the name of SM Development Corporation
Service Addrerss 8004 GSE(E1418) Road 11 Central Bussiness
Metro Manila

Thank you.

Sincerely,
Michael Hartung

concerned citizen   (08 November 2016 9:44 AM)
Paki-check po yung looban/alley na parallel sa pinoy street balut tondo, corner beltran street and salonga street....mga informal settlers na sagana sa libreng kuryenteng jumper.....kasabwat ang barangay officials ng Manila barangay 131 zone 11 balut tondo manila

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