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MERALCO Customer Service | Hotline Number
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Know for its tagline "Ang Liwanag ng Bukas", Meralco (otherwise known as Manila Electric Company) is among the top 10 companies in the Philippines. It is regarded as Asia’s finest which serves over 4.8 million residential, commercial and industrial customers. With its mission to "provide its customers the best value in energy, products and services", Meralco can now be contacted through its Customer Service Hotline Number. If you have any concerns or problems (billing, power interruptions, etc.) with Meralco, you contact them at their hotline number.

Meralco Customer Service Hotline Number:
  • 16211 (this is a call center service which is available 24/7, anytime)
  • 631-1111
Meralco Customer Service Hotline Number

You may also send a text message (SMS) to mobile numbers.

Cellphone/Mobile Number:
  • 09209716211
  • 09175516211
You can also contact Meralco's main office telephone number:
  • (02) 631-5567 
Fax Number:
  • (02) 632-8126 
Email Address:
  • corcom@meralco.com.ph 
Company Website:
  • http://www.meralco.com.ph
Do you have any other concern with MERALCO?

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Total comments: 1501 2 3 ... 9 10 »
150 Ludwig Gambuta   (12-November-2015 4:58 PM)
I would like to know when will our electricity be reconnected. We have a child in the house. The bill was already paid off

149 Lilian Tiquia   (11-November-2015 9:23 AM)
Hi, just want to report two busted lights here in Annette 1 St., Marulas, Valenzuela City.

The post # 04-2362 lamp #7, problem the light was busted since August 17, 2014. The other one is post # 04-2407 was affected by thunderstorm just recently. Kindly send repair men immediately as the place is so dark.

148 nyer dela   (29-September-2015 3:48 PM)
Hi. I just want to report an electric interruption here in our place. Brgy. Bagong Silang San Pedro Laguna. Kindly coordinate with me thru my cellphone no. : 09164156284

147 marita guerra   (26-September-2015 2:24 PM)
i would like to follow up on the reconnection of my electrical service today.. service id number 340668500104..thanks pls. reply asap

146 Jastin   (25-September-2015 1:01 PM)
Hi meralco team..i would like to report an illegal connection here in our place.. the address is 473 prudencio st sampaloc manila.(near mercury drug v.cruz).Kindly check it..it might cause overloading and cause incident of fire. You may coordiate with me thru my landline 09984224262

Nurse jastin rhex

145 arsenio t. cruz, jr.   (23-September-2015 7:33 AM)
good morning...i would like to know how much is our outstanding unpaid bills, our electric service was cut-off last sept 3 2015, i found an older billing and got the service id - 337150320102 but not the actual amount, can you provide the current outstanding dues to be paid for you to reconnect our service? i couldn't find the latest billing...

144 JOVELYN JUMARANG   (23-September-2015 3:01 AM)
Can you retrieve my meralco e-bill log-in and password? Full name is JOVELYN TALAIN JUMARANG of CONCEPCION, BATANGAS CITY.

143 dagul   (22-September-2015 5:35 AM)
good day!

just want to report the illegal connection activities doing here in our barangay. the illegal connection is located and place at the front of 1361 f. ma. guerrero st corner 1128 latorre st. barangay 245 tondo, manila and the land mark is holy cross chapel.. the illegal connection operated 24 hours and estimating more than 20 or less than 30 houses are consuming this illegal jumper and and most of them using aircon and others high appliances that cause of overloading and sparkling and sometimes its explode.. others use this for bussines like pisonet estimating 25 pisonet are operating.. once a week the meralco cut it but when the nights come they put it back to tapp it again..
please do action for these illegal activities to avoid fire, explosion and accident and for the safeness of others and to save life... thank you!!!

142 eloise santos   (18-September-2015 11:48 AM)
Hi Meralco!

Just want to ask what are the proper procedures in updating the breakers of our MDP? Does MERALCO need to test/check the new breaker and issue a new serial number for it before installing it in the MDP? What are your procedures and your requirements?

Thank you!

141 liezl grace p.valenzuela   (17-September-2015 8:13 AM)
hi good morning!!
mam i want to clarify what BD principal refund?

140 jennifer guinanao   (16-September-2015 4:22 PM)
Hi good afternoon
its been a month n po kami walang kuryente yung mga nahuli pong nkapagbayad nakabitan n sila ng kuryente bakit kami na first batch untill know wala p rin...grabe nagcall ako nung mon.sep 15 s isa nilang branch well ang sabi magcall nlang dw sila sken s phone pero untill wala pa rin palibhasa nbayaran n sila kaya ok lang...Wala n silang aksyon..

139 Steven   (14-September-2015 5:02 PM)
Im sure enough that we are paying more than what we are using, this is causd by those persons using elecricity but not paying right. (Jumper) Please dont let other people suffer kr shoulder their expenses. Pls do an immediate action. (baranggay Litex)

138 Kate   (12-September-2015 1:28 PM)
Good day!

I've been having problems with my billing statements since April. I've been paying far more than I am supposed to be paying and proved it to be so when I had to pay 5k for my June billing but I was only home 2 weeks that month. Need your urgent reply thanks

137 Crissy   (10-September-2015 11:07 AM)
Hi Meralco

I would like to complain why the meralco personnel in our area cut our connection even without any notice receive from your company? as far as I know there should be a notice first before cutting the connection. >< We haven't receive any disconnection notice.
COmplete Address: bldg.14-043 BLC East Serevice Rd Western Bicutan Taguig

136 raquel fragata   (09-September-2015 2:44 PM)
Hello i wanna ask onli how long to connect the electric meter ? Coz i apply alraedy in a week till now not yet fixed .

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