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MERALCO Customer Service | Hotline Number
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Know for its tagline "Ang Liwanag ng Bukas", Meralco (otherwise known as Manila Electric Company) is among the top 10 companies in the Philippines. It is regarded as Asia’s finest which serves over 4.8 million residential, commercial and industrial customers. With its mission to "provide its customers the best value in energy, products and services", Meralco can now be contacted through its Customer Service Hotline Number. If you have any concerns or problems (billing, power interruptions, etc.) with Meralco, you contact them at their hotline number.

Meralco Customer Service Hotline Number:
  • 16211 (this is a call center service which is available 24/7, anytime)
  • 631-1111
Meralco Customer Service Hotline Number

You may also send a text message (SMS) to mobile numbers.

Cellphone/Mobile Number:
  • 09209716211
  • 09175516211
You can also contact Meralco's main office telephone number:
  • (02) 631-5567 
Fax Number:
  • (02) 632-8126 
Email Address:
  • corcom@meralco.com.ph 
Company Website:
  • http://www.meralco.com.ph
Do you have any other concern with MERALCO?

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend. No textspeak please. (Examples of textspeaks to avoid are plz (for please), u (for you), ty (for thank you), gud, (for good), nyt (for night), etc.)
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Total comments: 991 2 3 ... 6 7 »
99 Jannette Babar Serrano   (30-June-2015 2:33 PM)
Good Day,

i called customer service no. 631-1111 two weeks ago and gave me REF# 13712190.
I requested for a reset of password for bills online under Service ID No. 425621790101.
i have given my email address and mobile number but till now never received any response.
i just want to view the bills so i can pay on time.
PLEASE HELP. thanks.

98 Isagani Silvestre   (27-June-2015 8:00 PM)
Kindly check to current meralco bill of my nephew under SIN 453271320101 favor Jomar Duenas Enano. I am the one who is leaving on the said house. We have not recieved any electric bill this month of June.

97 Arnel Santiago   (24-June-2015 12:51 PM)
Good day to you,

Kindly check the bulb at Antique street Bankers Village I Sumulong highway, Antipolo City under post number I14-0198. Its been more than 2 weeks already.

Many Thanks for your usual attention.

Arnel Santiago
Lot 27 Antique Street Bankers Village I
Sumulong Highway, Antipolo City

96 North Susana   (18-June-2015 8:58 PM)
Meralco please check the electric connection of New Intramuros Subd and North Susana Executive Village here along in Commonwealth Quezon City. Its been 3 hours brown out already while theres a strong rain a while ago. Kindly give us light end electric. Thanks

95 Edmund   (17-June-2015 0:37 AM)
What happen to my emergency follow up with incident #1506027916!!!!...It seems we are being ignored for this matter that not even a single reply from your company happen....is this how you treat consumers who badly needed your help for the safetiness of our family! I have made a call to your CSR for five times and provided me names of 2 person who will check our area together with their pick up body # but to no avail.I even texted you for a number of times from the 2 mobile numbers you have provided..We got kids and babies here for christ sake! Have a heart to respond and take action to this very important matter.

94 DIVINA R. GONZALES   (16-June-2015 12:59 PM)
Dear Sir/Madam,

I would like to follow up our application medyo matagal na po kasi ito Since April 22, 2015. I have written your office two letters aside from the three visits I made in Meralco Sampaloc.

Mr. JB Jacinto already went to our place twice to investigate.

Your front liner, Shirley mentioned that my application is already for approval since three weeks ago. I would just like to know when can I expect a positive response to my request... We need to your help very much...

Thank you for your consideration.

Divina Gonzales
1411 Sulu St. Sta. Cruz, Manila

93 honeylette reyes   (08-June-2015 1:50 PM)

Good day! We have a problem with our electricity at home. This is my address, Lot 15, Block 48, Harmony Hills II Subd., Brgy. Loma de Gato, Marilao, Bulacan. I was trying to reach ANY of your department from different locations but until unfortunately now I haven't talked to anyone else yet. It's either the line was busy or just kept ringing. What's going on? I need someone to check our line. And your time and quick response will be truly appreciated. Here is my contact number. 09158949310.

92 marites.martos   (02-June-2015 9:53 PM)
good day please be check the connection power here in sampalok st bagumbong caloocal brgy 171 because now is brown out again thanks

91 mamita   (26-May-2015 3:28 PM)
Good day and God Bless. Our Meralco bill never gets lower than p3,300 a month. Ours was a residential apartment. My brother was the only left in the house when we go the office and school everyday. we dont have aircons and washing machine. We have our clothes wash and press in the laundry shop. Our neighbors have arcons and have a small business like selling mereiendas and cold drinks. could it be possible that their consumption was being charge to ours? Kindly look into this matter the soonest. Thanks.

90 Mamita   (26-May-2015 2:58 PM)
Kindly visit our place Florentino Cayco St. Sampaloc Manila to check on our meter and that of our neighbors.

89 Mamita   (26-May-2015 2:57 PM)
Hope you can visit our place to check on our meter and that of our neighbors with aircons. Are they being charged correctly?

88 Mamita   (26-May-2015 2:53 PM)
Good day and God Bless. Our meralco bill never went lower than P3,300 a month. Our was a residential apartment. My brother was the only left when we go the the office and school everyday. We dont have aircon. We have our cloths wash and press in the laundry shop. our neughbors have aircons and washing machines. Could it be posiible that their bills was being charge to ours? or could it be possible that theres a hocus pocus being done to our meter?

87 mamita   (26-May-2015 2:53 PM)
im beautiful

86 jaime de vera   (26-May-2015 0:24 AM)
Please send assistance here in villaroma 3 subd., saog, marilao, bulacan the electricity is out. Though the guard house ang the first post and house do have lights and the rest dont.

85 chut   (22-May-2015 7:58 AM)
Good Day!! I just wanna ask if i can call meralco for our meralco bill even if we dont have the meralco bill? I just wanna advance my payment.. And is it possible to pay the bill without the billing statement? Thanks

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