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PLDT Customer Service | Hotline Phone Number
Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.

Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.

So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.

If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
For Repair Service Hotline:
  • 173 (toll free) - when calling through landline
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Fibr Assistance:
  • 101
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone
This article was written by under the Directory category. It has been viewed times and generated 166 comments. The article was created on .
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Total comments: 165
165 Byron Foodstuff Corp   (26-June-2016 8:36 AM)
Jolly Morning!

This is from Jollibee Dau, we would like to ask your assistance due to our PLDT line (624 0601) has no connection/dial tone.

Hoping for your immediate response.

Thank you,

Lei Tayag
Jollibee Dau
(045) 331 2442

164 Pamela Henares   (22-June-2016 2:14 PM)
How can I enter the name of the establishment while holding the landline phone? Get a life and try it for yourselves to see if you can do it.

163 agatha   (22-June-2016 11:37 AM)
pacheck nmn po 2323217 paputol putol po kasi yong connection ng internet .. thanks

162 sergio campo pesado   (19-June-2016 10:40 AM)
apply ako ng apply ng homedsl bayad ako ng bayad ng installation fee kasi approve na may greetings pa kayo na happy to tell you that your plan have been approve pls pay the installation tapos pag ng bayad na ako refund naman ako ng refund naka ilang ulit na gnawa nyo sa akin yan just to tell me after 3 weeks na malayo kami sa pag kakabitan bat kayo ng aaprove kung malayo pala at kailngan ko pang bayaran ang installation fee para e refund lng pala

161 michelle escultura   (16-June-2016 10:35 PM)
i would like to inform that PLDT ultera give me a bill of 1253 in my 18 days of connection i cannot believe this, kindly explain this one...... can you do something for this....

160 Daisy Bambao Flores   (12-June-2016 12:04 PM)
i would like to follow up my PLDT ULTERA plan i think it has been already approved the customer service are calling me for the confirmation. but at that time i was B.C doing laundry pls can you call me again for the confirmation 09152856653-09108485905-09481499611 thank you very much for your assistance Godbless

159 Christina banaag   (07-June-2016 6:55 AM)
Please repair our landline phone and wifi connection,i had reported already however no progress of response was noted,it was 3 weeks already.

158 Concetta A. Valbuena   (02-June-2016 2:56 PM)

This is to inquire the plan 699, I need to know the policy and other requirements for the application of the said plan.
Can I also have the phone number where can I inquire.
I am here in Clark Pampanga

157 Jose Luib   (01-June-2016 10:47 AM)
LuibLuib hi pldt service I having trouble about my phone I'm trying to call my wife from Philippines it's working but wierd it's not ringing but the time keep running it's seems like not going thru her to call is it possible to contact me what's the problem my #415-286-8974 thanks pldt..

156 merly sapugay   (21-May-2016 9:31 PM)
i'll ask something about our internet connection..because we avail 3 Mbps internet connection and its not worth it because the crossfire game status is so lag...i want you to fix it...so that we'll be satisfied with your services...thank you..we are located in panabo city..thank you again ..

155 vvow26   (21-May-2016 2:50 PM)
Please fix our internet connection.It's been two weeks now. I already paid our bill two days ago and still its very slow. Please fix as soon as possible. 8156105 landline no.

154 Hershey C. Go   (18-May-2016 11:56 AM)
Hi, I would like to request for a service on our landline no. 2529093. The line doesn't have any dial tone and our internet wouldn't work because of these matter. You may reach me at my mobile number 09178688313 and 09258488313 or 2088314.
Hope to hear from your office soon.


153 Mark Angelo   (18-May-2016 9:05 AM)
We have been trying to reach the PLDT customer service for a repair regarding our landline. It has been 1 week that we can't use it. PLDT hotline number keeps on giving us the tracking number but there were no response from them.

152 Ma. Francisca Rico   (17-May-2016 10:55 AM)
Our telephone unit is defective. How we can change it? or repair it? it is office use so we need it as soon as possible. thank you.

151 nimfamercado   (14-May-2016 9:55 AM)
good day, i just want to report my line 0456281162.we have no dial tone and no internet connection. we are really in a rush to finish our online job, your immediate response is much appreciated. thank you

150 EDIL   (10-May-2016 3:04 PM)
good day!i just wanted to have internate connection,monthly 1995 plan just call me asap 09178824998.thanks

149 Eros   (09-May-2016 9:20 PM)
Great tech support really helped me out a lot. Shout out to RJ

148 adones y padero   (27-April-2016 1:24 PM)
Good day! I just wanted to have Internet connection with you guys including landline. How to apply? is it available in our area? my location is at Sinai, Laguindingan, Misamis Oriental. Feedback please. 09178445143. Thank you.

147 Alvin   (25-April-2016 4:07 PM)
Good day! please kindly check back our line 028332608 theres a dailtone but no internet connection...
5 attempt to call on your hot line there is non action please.....

146 JONATHAN R. ORIBIANA   (22-April-2016 11:13 AM)
...Good day! Kindly check our landline 808 7446 no dial tone since yesterday....and no internet connection

145 dawnalyn dahunan   (19-April-2016 3:41 PM)
i just want to ask if how to connect the family fam cam on my phone if ever i would get one for my house.

my #874-1541

144 Pam   (18-April-2016 12:09 PM)
I paid my bill Friday morning and my service was cut around lunchtime. I have been sending e-mails since Friday about my concern but until now, no action is made for my complaint. Then I will be billed completely for a service that I have not used. may you please do an action on my emails. PLEASE BE FAIR WITH YOUR CLIENTS. Thank you.

143 Reyes Residence   (17-April-2016 12:49 PM)
Hello! Kindly please fix our landline it does not have any dial tone and we cannot call your hotline services and the internet is very slow pls. it has been 3 days already and we need to call someone and it is very important we cannot call them because we don't have any dial tone in our phone please. fix these my mom is already mad of it please act right away

-thank you - Our land line is 032 340-2352

142 artramos   (06-April-2016 2:56 PM)
hello pldt please reconnect my landline 3331577 a lot of promises has been received from your office but no action is being done to address our problem. I have been wasting time and energy to visit iloilo pldt office only to end up in dismay up to this time.

141 artramos   (06-April-2016 2:47 PM)
we were not reconnected since i paid the bill on 3/23/16. tried to visit pldt iloilo office on 4/4/16 (for second time since this is where i paid my bill as already stated) and assured again of reconnection. however, until now we are still hoping and waiting for any action related to quality and good service you are promising to provide. Why are you so quick in disconnection but very slow in reconnection.

140 artramos   (06-April-2016 2:32 PM)
please check land line 3331577.

139 cehnnon   (05-April-2016 12:37 PM)
Kindly check and fix my Internet connection now... I already paid my obligation yesterday for 5mbps plan but the internet connection is very poor (downstream speed:232kbps/upstream speed:227kbps) until now...

PLDT landline: 032 266-4144

Thank you!

138 marilyn s. cadaing   (05-April-2016 11:21 AM)
i would like to cut now my landline no. my customer no is 0231295941.
please reply for this matter. thank you very much

137 Myrna Sañano   (02-April-2016 8:15 PM)
Please check our land line no. 046 4180780 we don't have dial tone one week ago.

136 Leomar Gulles   (02-April-2016 6:20 PM)
i am very frustated with the pldt, i pratronize your product, paying my bills on time and always upgraded my mbps, but lately your promise of giving me an 8 to 15 mbps for your 3,600 plan i feel i was cheated for the mbps that i am having right now is not accurate to your promised

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