Warning! When posting comments, strictly observe correct spelling. Avoid incomplete words such as TY (as Thank You), Pls as Please, gud as good, dpt as dapat, etc. You can comment in English or Tagalog. If you will not follow this simple instruction, your comment(s) will not be accepted or published.
Paki palitan naman ang modem namin dito sa marikina cockpit since September 1 hindi pa namin nagagamit yung Internet namin dahil nag karoon ng problem sabi ng technical support nyo pero ngayong ayos na paki palitan na lang yung fiber modem namin ng DSL modem dahil DSL daw ang naka PLAN sana maayos nyo immediately na mapalitan Continues ang pag babayad sa DSL pero hindi nagagamit sana mapapuntahan nyo agad kame ng technician nyo na magpapalit ng modem namin
This is to commend Ms. Jeanevie Natividad with ID number CT04722 for a quick response on my inquiry made today. She was courteous and efficient. She deserves not just a pat in the back but a special commendation.
gudpm... bakit po hanggang ngayon wala pang nagkakabit o tumatawag samen tungkol dun sa internet promo nyo? nag fillup na po kami sa isang agent nyo dto sa san juan batangas mag isang bwan na po.. hangang ngaun wala paring tawag buhat sa inyo kung makakabitan po ba kami o hindi.
itatanung ko lng po, bakit po hangang ngayon yung aply namen sa internet promo nyo e hanggang ngayon wala pa,,,.. my 1month na pong aply yon sa isang agent ninyo dto sa san juan batangas? ni tawag po kung deny man o hindi e wala po.
hi there this is Erickson I just wanna follow up my inquiries to have my internet connected today .. your technician was suppose to go in our premise to have it set up but no one is notifying us what time will they be coming ... please response as soon as possible . thanks and more power
Nag apply ako ng pldt landline last year pa po. isang taon na Ang lumipas Pero Wala siya resulta. Lagi nilang sinasabi na walang available na slot. lahat ng kapitbahay ko may PLDT LANDLINE Paanong walang slot?
Sana po mabigyang feedback. Bakit po ganyan ang sistema dito sa Entablado, Cabiao, Nueva Ecija.. Gapan branch po Ang naghahandle dito sa Amin.. Salamat po...
apply ako ng apply ng homedsl bayad ako ng bayad ng installation fee kasi approve na may greetings pa kayo na happy to tell you that your plan have been approve pls pay the installation tapos pag ng bayad na ako refund naman ako ng refund naka ilang ulit na gnawa nyo sa akin yan just to tell me after 3 weeks na malayo kami sa pag kakabitan bat kayo ng aaprove kung malayo pala at kailngan ko pang bayaran ang installation fee para e refund lng pala
i would like to follow up my PLDT ULTERA plan i think it has been already approved the customer service are calling me for the confirmation. but at that time i was B.C doing laundry pls can you call me again for the confirmation 09152856653-09108485905-09481499611 thank you very much for your assistance Godbless
This is to inquire the plan 699, I need to know the policy and other requirements for the application of the said plan. Can I also have the phone number where can I inquire. I am here in Clark Pampanga
LuibLuib hi pldt service I having trouble about my phone I'm trying to call my wife from Philippines it's working but wierd it's not ringing but the time keep running it's seems like not going thru her to call is it possible to contact me what's the problem my #415-286-8974 thanks pldt..
i'll ask something about our internet connection..because we avail 3 Mbps internet connection and its not worth it because the crossfire game status is so lag...i want you to fix it...so that we'll be satisfied with your services...thank you..we are located in panabo city..thank you again ..
Hi, I would like to request for a service on our landline no. 2529093. The line doesn't have any dial tone and our internet wouldn't work because of these matter. You may reach me at my mobile number 09178688313 and 09258488313 or 2088314. Hope to hear from your office soon.
We have been trying to reach the PLDT customer service for a repair regarding our landline. It has been 1 week that we can't use it. PLDT hotline number keeps on giving us the tracking number but there were no response from them.
good day, i just want to report my line 0456281162.we have no dial tone and no internet connection. we are really in a rush to finish our online job, your immediate response is much appreciated. thank you
Good day! I just wanted to have Internet connection with you guys including landline. How to apply? is it available in our area? my location is at Sinai, Laguindingan, Misamis Oriental. Feedback please. 09178445143. Thank you.
I paid my bill Friday morning and my service was cut around lunchtime. I have been sending e-mails since Friday about my concern but until now, no action is made for my complaint. Then I will be billed completely for a service that I have not used. may you please do an action on my emails. PLEASE BE FAIR WITH YOUR CLIENTS. Thank you.
Hello! Kindly please fix our landline it does not have any dial tone and we cannot call your hotline services and the internet is very slow pls. it has been 3 days already and we need to call someone and it is very important we cannot call them because we don't have any dial tone in our phone please. fix these my mom is already mad of it please act right away
hello pldt please reconnect my landline 3331577 a lot of promises has been received from your office but no action is being done to address our problem. I have been wasting time and energy to visit iloilo pldt office only to end up in dismay up to this time.
we were not reconnected since i paid the bill on 3/23/16. tried to visit pldt iloilo office on 4/4/16 (for second time since this is where i paid my bill as already stated) and assured again of reconnection. however, until now we are still hoping and waiting for any action related to quality and good service you are promising to provide. Why are you so quick in disconnection but very slow in reconnection.
Kindly check and fix my Internet connection now... I already paid my obligation yesterday for 5mbps plan but the internet connection is very poor (downstream speed:232kbps/upstream speed:227kbps) until now...
i am very frustated with the pldt, i pratronize your product, paying my bills on time and always upgraded my mbps, but lately your promise of giving me an 8 to 15 mbps for your 3,600 plan i feel i was cheated for the mbps that i am having right now is not accurate to your promised
Good Day!This is from L’ fisher Hotel Bacolod. We’re having a problem with our PLDT Landline Telephone (034) 433-3739 Account Number 23165016.We’re using trunk line from 034 433-3730-39. All lines are normally working except of the telephone number 034 433-3739 and our direct line (034) 433-7281 Account No. 31406838 also no dial tone. Upon dialing the said number, this is the voice prompt we hear “the telephone you’ve dial is not accessible at the moment, please try your call later” . We’re trying to call your hotline (171 and 173) but we cannot process because it says that “ the telephone you have enter is not on our records”. We’re asking for the immediate assistance to check our telephone line. Hope you can help.
id like to report the payment made to my cousin's account. the payment was made this afternoon @ 12:00.The account # is 023610077 and the account name belongs to ARMAND RANARIO MASINSIN...pls reconnect our dsl service as soon as possible so that our loved ones abroad can contact us.
We’ve already reported many times on your office at Mauban, Quezon since first week of February regarding lost of connection and no dial tone of landline under Christan Dave Almarinez 042 7175202 no action until now its already March 1 they said no available technician or technician will visit and check our place. I’ve called already with your hotline 172 ( repair depart) they said we have unsettled account but I know we have already paid the billed then after checking the account your representative told me that we need to call the billing since the record she checked iis there is no unsettled account and unbilled. Confusing isn’t it? For the whole February we have no internet connection and dial tone and yet we have to pay the upcoming bill. Please call this number 0932 8847487 we are having a hard time contacting your office and landline and can you please expedite the action we badly needed the connection.
Sir/Madam, We would like to follow up on our application for our Business DSL internet connection.It has been 2 months already and we have given all requirement with our contact agent named Aiza Aranez,here in Legazpi City. May we request for an assistance on this.
Kindly check our newly installed caller ID from PHILIPPINE LONG DISTANCE TELEPHONE is not registering incoming numbers. Our Telephone number is 872-9424 registered under the name of my mother Erlinda J. Wilson.
I am requesting again my fabtab replacement it's about 3 months of complaining it here but still no action made. I email already the in charge of Tagoloan Misamis Oriental but no reply yet..Hope to hear from PLDT regarding my concern since I am still paying the said unit up to December 2016 and still no replacement I receive.
This is regarding my Fab Tab quadro replacement I've been in your office in Tagoloan Misamis Oriental 2 times for replacement of the said unit .Incharge of PLDT Tagoloan called me that it is okay now to replace the said unit but unfortunately when i came there she said that she cannot release the said replacement for she is having an error in encoding it..I was so disappoint imagined I've travel 3 hours just to reach Cagayan De Oro but nothing was happen.I hope to hear from you regarding my concern since I am still paying the said unit until December 2016 and I need the replacement as soon as possible since this unit cannot be cancel.You can contact me regarding my concern.I'ts been 2 months already and still no action made My mobile number is 09163729594 my PLDT account number 0728789506,Service reference number 1011670803
I report tt your good office, the Incident Happened at service road Baesa Caloocan city. one of your PLDT Post # PLDTCO 7403 was fuul donw bumped by onr of Mixcer cement Truk. Asap for Repair now. thanks you so Much.
Dear Sir/Mam, This Letter is to inform you that I’m requesting to transfer my bill payment from PLDT to Smart Communication Incorporated or Smart Bro. My Name is Alvin Jay Vega Ortiz and my account number is 0754311770. Thank you for your consideration and I hope that I will be hearing from you soon concerning the completion of this action.
Hello . im encountering problem on my landline and internet connection I have already called up the 171 service customer and still no repairman or what been doing to my internet ... please let us know what is goin on..
104Mary Sun M. Marcelino(11 November 2015 3:15 PM)
Hello, we have a lost connection (landline and internet) since November 9. Our neighbors with PLDT lines are not experiencing the same. I called 173 and they said it will be fixed within 48 hours otherwise a technician will visit and check our place. 48Hrs has lapsed. I called back to 173 and they said a technician is ready for dispatch. To manage expectation, we want to know when will the technician come to fix the problem. Please let us know what is the exact status of our request because we have been charged for a lost connection. Please email me for a status update.
We are experiencing intermittent internet connection also our landline have no dial-tone. This is the only way I can reach since I cannot use the landline to dial 171 for customer service support. We are experiencing this problem for a week now since Nov-1. Please this is an urgent.
How can I have our internet bill on-line? I want to have it before the middle of every month because I still have it submitted to our City government (as sponsor) who will pay it in turn. We experienced being cut-off because of late bill delivery. Thank you very much!!
i was having problems with my internet today oct 25, 2015, i called many times and finally a representative answered after 45 minutes, i was frustrated because i'm using the internet service for my work, and it got disrupted, i think that PLDT need to fix this problem, but i was thankful to Shane, the representative who took care of my concern, in just 5 minutes, i got the result, i want to commend her for a job well done, although i've waited long on the line my problem was fixed right away, thanks to shane.
Good Evening we're having issue about the bills , it's about 2 months and were going to pay This coming wed. but how can we pay if you dont send us Bills ? one of your Stafaaf says We will recieve the bill 2 to 4 days before .
PLDT CUSTOMER CARE THIS IS TO INFORM YOUR GOOD OFFICE REGARDING THE SERVICE OF MY INTERNET CONNECTION UNDER THE NAME OF MARY GRACE I. MIRANDA WITH ACCT No.0233088838,, SINCE SEP 17, 2015 I HAVE BEEN EXPERIENCING SLOW AND BAD INTERNET CONNECTION AND WITH THAT MY BUSINESS IS ALREADY AFFECTED FOR SEVERAL DAYS. I JUST WANT TO LET YOU THAT I HAVE BEEN A GOOD PAYOR SINCE I'VE BEEN A PLDT DSL SUBSCRIBER. I' VE ALREADY REPORTED FOR MANY TIMES THE RECURRING PROBLEM I HAVE BEEN THROUGH. IT' S REALLY DIFFICULT ON MY PART TO REPORT FROM TIME TO TIME THE PROBLEM BECAUSE I AM WORKING TOO. I'VE ALREADY VISITED THE PLDT OFFICE TO RAISE THE PROBLEM I AM ENCOUNTERING, THEY TOLD ME THAT TECHNICIAN WILL BE SEND TO OUR HOUSE TO CONDUCT CHECKING ON ALL THE CONNECTION TO KNOW WHERE THE PROBLEM IS. IM GLAD THAT THEY DID NOT FAILED ME, THE TECHNICIAN CONDUCTED CHECKING ON ALL THE CABLE CONNECTED TO THE PHONE AND MODEM OF DSL , HE REPLACED THE MODEM AND THE CABLE THAT HE THINKED THAT CAUSES THE PROBLEM, BUT STILL THE INTERNET SERVICE IS UNSTABLE. I AM HOPING THAT YOU WILL TAKE AN IMMEDIATE ACTION ON THIS MATTER AND MAKE THE NECESSARY ADJUSTMENT ON MY BILLING FROM DAY THAT I HAVE EXPERIENCED THE SERVICE FAILURE OF MY DSL CONNECTION. THANK YOU AND MORE POWER!
phone number 6596364 of chika irie has no dial tone for 2 days already. i just borrowed a wireless phone and i couldn't talk to any human being from your hotline.can you please call 2633449 or 09178068260?
Please process my DSL Bundle Plan application at Los Baños Laguna , already attached my DSL Bundle Plan billing at Quezon City as a proof that Im already your existing customer but it's been three months not yet approved.
I would like to follow-up about the repair of our connection regarding to our telephone and internet, its almost 2 weeks yet you haven't responded to my report. I'm so disappointed to this matter. Please improve your service.
"Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and
Chairman, PLDT strongly committed on the quality of its customer service."
- Really??? Being the largest telco company, why don't your big bosses start reinventing customer service to IMPROVE ON THE QUALITY OF IT'S CUSTOMER SERVICE? Start by placing your customers at the center of everything you do. Such as: going the extra mile for their customers and that means using their resources to resolve the customer's issue on first instance. If unable to resolve, escalate (as they already do by creating a report), and make sure to update the customer via text, email or a call back at the time that they promised. If you promised that someone will call back in 24 hours, then HONOR THAT PROMISE. The customers have the right to know the status since they are paying a huge amount for the service.
Right now, the customer service reps are more of a receptionist rather than doing their specific role as a "customer service". What we need is a very good customer experience, making us feel that you're doing your best to assist us or resolve any issues that we have. REORGANIZE your customer service (over the phone and business centers). Also, why not your BOSSES put a CUSTOMER SATISFACTION SURVEY (i.e. NET PROMOTER SCORE) in place to measure their customer relationships and improve their services? (search this in google if you're not familiar). Being the largest telco in the Philippines, I'm surprised to know that you don't have this kind of system in place. Other businesses have this in place and they've been successful both in terms of customer service and sales. You don't need adverts to promote your products. Your own customers will do that for you by word of mouth.
"Being the largest telco company is not easy to manage." is a lame excuse. Please! They have Directors and Executives that do that. And before claiming that "PLDT strongly committed on the quality of its customer service.", why don't you ask this: on a scale of 0-10 where 10 is highly recommendable, how likely do you think will the customers recommend PLDT based on their overall experience with the "largest telco company". The comments on this thread is enough to answer that. :)
Hi! Good morning, How can we know if our bill is over due?, We don't have yet receive any bill payment from you. But we received called last week asking for about our location. Kindly email to us the billing so that we can pay! Thank you
Account Name : Infinite Lighting N Style Center/ Jessielyn T. Ong Tel: 6567280
i was trying to report our # 3400227 with account #023980592 to 173 for repair for our line was not functioning for almost a month but the service agent keep on passing me to another service agent and i stayed on the phone for 10 min just to be answered when finally somebody answers but when i reported the problem all i got an answer that i will be forwarded to another agent because it is not under his job will somebody correct this and help us on our problem....please
I BOUGHT A LTE POCKET WIFI, BUT IT WAS SO SLOW,I CANNOT EVEN USE IT FOR FACEBOOK, NO SIGNAL FOR A MONTH, WHAT IS THE DIFFERENCE BETWEEN POCKET DATA1mbps AND POKET WIFI 1mbps? I'm wasting money and effort to charge!PORMA MO PLDT!
Good pm..our phone has no dial tone when the electric shutdown because of thunderstorm..please check because we cant receive any call from our clients and we cant make outgoing calls.the number is 268-7749..thank you
Just to call your attention : RE: CURRENT BILLING You are charging me for i month rate but Your internet service was interrupted in our area from July 5,2015 and despite of series of reports, It was restored last 17 of July.
Kindly check our PLDT landline 628-1828 it has no dial tone and actually the telephone itself is not working, since june 25, 2015 . I'ts useless because we cannot even use it.I'am hoping for your immediate response. thank you.
Pldt can u please check this number 477-65-67 it's already 3 weeks no dial tone and same with our Pldtdsl no internet connection . Do some action to fix this . We are paying on the right time so please do your part.
WE HAVE INTERNET CONNECTION...BUT MY TELEPHONE IS TOTALLY DEAD NO DIAL TONE WHATSOEVER....WE TRIED TO CHANGE AND I BORROWED THE TELEPHONE APARATU TO CHECK IF OUR TELEPHONE APARATU IS THE PROBLEM...BUT AGAIN IT'S TOTALLY DEAD EVEN IF I CHANGED THE APARATU...WHAT SEEMS TO BE THE PROBLEM...CAN YOU PLEASE SEND YOUR TECHNICIAN TO CHECK? YOUR IMMEDIATE RESPONSE IS HIGHLY APPRECIATED
THANK YOU, IN BEHALF OF MY SON: ALVIN ANGELO ARABES TEL 02 8978342
Please check our PLDTmyDSL Connection. It's been 5 days that we don't have internet connection.We've been paying our bill before our due date but why it was deactivated? Please settle our problem in our connection.
We look forward for your immediate action in this regards.
May we request from your good office to please transfer our PLDT Lines PLDT MY DSL to; Old Address; Unit 1 202 Palico 4 Imus, Cavite; to New Address; Unit 3 202 Palico 4 Imus, Cavite. We highly Appreciate for Immidiate action on this matter.
May we request from your good office to please transfer our PLDT Lines, PLDT MY DSL to; Old Address; Unit 1 202 Palico 4 Imus,Cavite; to New Address; Unit 3 202 Palico 4 Imus,Cavite. We highly appreciate for Emmediate action on ther matter
i been trying to reach you're customer service but nobody answer my call ,the problem is regarding the wifi ,i bought my niece a tablet using a wifi but when we try to access the wifi it says net work error my computer is working so i know the internet is ok so what i am going to do because it always says network error,thank you and hope you can help my problem,my phone is +63(88)521-0184.
good afternoon..kindly repair the problem of our landline with telephone number 075-632-6948, because until now there is no dial tone,i have called your office for many times, but still there's no action in my request..it's been a week since i made my report. your action regarding this issue is highly appreciated. God bless and i will be waiting for your prompt action. thank you.
I already sent an email to inform you regarding our problem with our landline. There is no dial tone. Our phone still ring but when we answered it, we don't hear anything. Please take an immediate action about this.
IM so dissapointed with PLDT cause last may 2014 I apply for a plan 999 then I pay 1600 pesos for the connection fee and etc but then I dont hear anything from them so I went to PLDT Branch near our are and they said that they cant connect the plan cause theres no available port on our area so i decide to change the plan to smartbro the cannopy one and pay for the instalation fee of 499 pesos and just process a refund for the 1600 and they informed me that the refund process with take 1 to 2 months but after 2 months I didnt receive the refund so I make a follow up but then they informed me that the refund will take 2 to 3 months so I keep my patient and decided to wait for another month but then after 3 months i make a follow up and the customer service girl just informed me to wait for a phone call for my refund cause it will take longer than 3 months.. im so pissed off with their service they get the money right away but it will take them 48 years to give the money back... I think their such a SCAM...............................
I would like to follow up my land line connection, telesulit that since June 20 and until now July 15, there is no dial tone. You have a very poor service. Everyday I called up to the costumer service to follow up the said problem but it is always unresolved. I went to PLdt office twice, hoping that it will answer my problem but I am frustrated. I don't know where to go to address this problem.
i would like to follow-up on my landline and internet connection. you have a very poor service. for your information from may 19 to june 8, we had no dial tone and dsl service. the service got back from june 9 to june 10. well from june 11 up to this date june 19 we have no dial tone and internet connection. imagine in a month, we only have two days of good service.
good am. I would like to request cancellation of my dsl upgrading with the promo of free telpad which your representative offered via telephone call last March 23, 2014 at about 3 pm. I keep on calling on your telephone via 171 but unfortunately I was not able to talk to any of your representative. Your subscriber on this particular request in Jacquelyn L. Bartolata with landline number of (02)-8369302. Thank you and I hope that this request will be granted.
good day, im complaining my pldtdsl wifi too slow in browsing, my husband can't contact me n skype bec the internet is too slow , my daughter cant rush her research work ,it takes her a long time to finish her research bec of too slow internet, immediate action regarding this matter is highly appreciated ,asap ,thank's
hi good day,i would like to complain regarding our internet connection at Sidewalk Express Internet Shop, Carlos P. Garcia Avenue, Tagbilaran City, Philippines,in front of Metro Center Hotel..i dont have internet connection almost 1 week now,can you plz.help and send some technician to solve the problem..i already consulted to the pldt office here in Bohol but it seems the person incharge doesnt show care and told me to go to Cebu to ask some help regarding my problem..i really need daily connection...and connection is important to our business ..plz.contact me at this no.09293236497...
hi good day,i would like to complain regarding our internet connection at west binabag tayud cosolacion cebu,i dont have internet connection almost 1 week now,can you please.help and send some technician to solve the problem...i really need daily connection...and connection is important to me..please.contact me at this no.09277501834...
hi Good afternoon,, i would like to complain regarding our Internet connection at 128 monet Laguna Since we use the 3.5 MBPS we experience poor connection on internet. please contact this number(049) 502-0740 upon reading this message. thank you.
hello i would like to complain,that my pldtdsl it was so slowly when browsing specially in YM conversation,wherein i already upgrade to wifi ..but actually i never used the wifi always but still very poor.please reply and report it....thanks
it"s been 3wks when i went to your office ...then they say that they will survey our place here in laguna but there no technician came here ...when will u connect the pldt my dsl we need that now....im from laguna....please still waiting thanks....
Please be informed that our clients(school) composed of100 college students, Tarlac city preferred to include your prestigious company in their itineraries as part of their educational tour specially in the computer infotech. courses. In view of this, may we request to permit us to do so, for a max of 20-30 minutes PLDT familiarization. For now, we are first asking if we will be allowed for the said activity. Then if so, we will finalized the date and time for our visit. This will be some time in August, or 1st week of September. May we ask also about your company's most available time for the said tour and contact person w/ contact number.
We are hoping that this will merit your kind consideration regarding our request.
THANK YOU SO MUCH and hoping for your favorable response.
May GOD BLESS YOU more than your EXPECTATION!
EMIL G. REVIVIS Tour Operator EXCURSIONISTA TRAVEL & TOURS
Mrs. OTEYZA M. PENERO Dean, College Department PWU, Tarlac city
I am writing with regards to my pldt landline 951-2886. My telephone does not have any dialtone when connected and showing it inuse. I already disconnected the telephone and just connected one telephone and it is still showing in use. Could you please look forward to this matter.
Can you please give immediate attention to my concern, its almost 15 times of my follow ups report but no actions from you...i comment that you have a poor service, my dsl is still not working and also my landline, so please!!!!!!!!!!!
How can I call you on my land line when my land line is not working? I can't call you on my cell phone because the only #'s 171-3 cannot be called by cell phone. I want to report that my phone is not working and my DSL works only intermittently. My landline is 435 7408
Hi! i'd like to complain our PLDT landline (02) 935.99.25, its more than one week since we don't have a dial tone, my wife alerady called the your 173 hotline last week and they said they will do something, but until now we still dont have a dial tone and yet we will pay the whole amount of the bill.
can you please help us to resolve this, or else we will request for a permanent disconnection this week.