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PLDT Customer Service | Hotline Phone Number
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Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.


Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.


So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.

If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
For Repair Service Hotline:
  • 173 (toll free) - when calling through landline
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Fibr Assistance:
  • 101
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone

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Total comments: 1181 2 3 4 »
118 alpe bacus   (02-February-2016 1:07 PM)
I am requesting again my fabtab replacement it's about 3 months of complaining it here but still no action made. I email already the in charge of Tagoloan Misamis Oriental but no reply yet..Hope to hear from PLDT regarding my concern since I am still paying the said unit up to December 2016 and still no replacement I receive.

117 Lea quinto   (01-February-2016 8:57 AM)
Hello pldt please check our landline 02 2772527 no dial tone since last week thank you

116 jeanette vidal/john loubert vidal   (22-January-2016 12:22 PM)
Can you please check our landline 02 9397798. I cannot call out (no dial tone)

115 Alpe Bacus   (16-January-2016 11:28 AM)
Please call me here is my number 09163729594 it is about my FabTab quadro replacement.Thank you and God bless

114 Alpe Bacus   (16-January-2016 11:20 AM)
This is regarding my Fab Tab quadro replacement I've been in your office in Tagoloan Misamis Oriental 2 times for replacement of the said unit .Incharge of PLDT Tagoloan called me that it is okay now to replace the said unit but unfortunately when i came there she said that she cannot release the said replacement for she is having an error in encoding it..I was so disappoint imagined I've travel 3 hours just to reach Cagayan De Oro but nothing was happen.I hope to hear from you regarding my concern since I am still paying the said unit until December 2016 and I need the replacement as soon as possible since this unit cannot be cancel.You can contact me regarding my concern.I'ts been 2 months already and still no action made My mobile number is 09163729594 my PLDT account number 0728789506,Service reference number 1011670803

113 Odon f Gaa   (08-January-2016 11:49 PM)
I report tt your good office, the Incident Happened at service road Baesa Caloocan city. one of your PLDT Post # PLDTCO 7403 was fuul donw bumped by onr of Mixcer cement Truk. Asap for Repair now. thanks you so Much.

112 alvinjay vega ortiz   (29-December-2015 1:59 PM)
Dear Sir/Mam,
This Letter is to inform you that I’m requesting to transfer my bill payment from PLDT to Smart Communication Incorporated or Smart Bro. My Name is Alvin Jay Vega Ortiz and my account number is 0754311770.
Thank you for your consideration and I hope that I will be hearing from you soon concerning the completion of this action.

111 Mnauel Ortiz   (18-December-2015 11:45 AM)
Can you please check our landline 02 5568007. I cannot call out and kept giving us the beeping busy sound as soon as I pick up!

110 Vincent Angelo Lacao   (14-December-2015 6:14 PM)
Can you please check our current problem in landline & internet connection? Tel: 831-2500

109 brezhamae lidangan   (13-December-2015 6:31 AM)
Sir/madam
I want to know how my mom got balance while every month they pay it. Can you give me and e xplaination.. thanx

108 brezhamae lidangan   (13-December-2015 6:28 AM)
Dear Sir/madam
I asked why my mom perlita lidangan got balance while every month I pay it. Can you please tell me why?

107 mary jane carrasco   (05-December-2015 9:42 AM)
Hi,may I request for a call out, just want to inquire about the new add ons

106 Perlina Prieto   (26-November-2015 3:27 PM)
To whom it may concern,

Hello . im encountering problem on my landline and internet connection I have already called up the 171 service customer and still no repairman or what been doing to my internet ... please let us know what is goin on..

105 jowaher guerrero   (12-November-2015 9:26 PM)
hi. Can you help me ? my playstore and other applications will disable. thankyou.

104 Mary Sun M. Marcelino   (11-November-2015 3:15 PM)
Hello, we have a lost connection (landline and internet) since November 9. Our neighbors with PLDT lines are not experiencing the same. I called 173 and they said it will be fixed within 48 hours otherwise a technician will visit and check our place. 48Hrs has lapsed. I called back to 173 and they said a technician is ready for dispatch. To manage expectation, we want to know when will the technician come to fix the problem. Please let us know what is the exact status of our request because we have been charged for a lost connection. Please email me for a status update.

The account is under my name. Thank you.

103 camille cerbo   (10-November-2015 11:16 AM)
I ask if i upgrade our cignal cable...they can have additional pay for upgrading...

102 Marianne R. Rañola   (08-November-2015 11:59 AM)
To whom it may concern,

We are experiencing intermittent internet connection also our landline have no dial-tone. This is the only way I can reach since I cannot use the landline to dial 171 for customer service support.
We are experiencing this problem for a week now since Nov-1. Please this is an urgent.

Account No. 0222097444
Telephone No. 049-502-5937

101 HAZEL L. BARRIGA   (05-November-2015 8:13 AM)
How can I have our internet bill on-line? I want to have it before the middle of every month because I still have it submitted to our City government (as sponsor) who will pay it in turn.
We experienced being cut-off because of late bill delivery.
Thank you very much!!

100 BRENDA F. FELIPE   (29-October-2015 7:12 AM)
replacement of landline unit.
reason: malfunction
account name: Brenda felipe
account number: 0214331179
address: blk17 lot 25 diaz st. zone 3 central bicutan taguig city.
urgent.

99 Jadely Sibolboro   (25-October-2015 10:15 AM)
i was having problems with my internet today oct 25, 2015, i called many times and finally a representative answered after 45 minutes, i was frustrated because i'm using the internet service for my work, and it got disrupted, i think that PLDT need to fix this problem, but i was thankful to Shane, the representative who took care of my concern, in just 5 minutes, i got the result, i want to commend her for a job well done, although i've waited long on the line my problem was fixed right away, thanks to shane.

98 Rogelyn   (21-October-2015 10:22 AM)
I would like to follow up our request for transfer. it's been 1 month. here's the service order 40666393004. I always follow up many times to the customer service. Please and Kindly check.

97 Lucia Peliño   (21-October-2015 7:05 AM)
Requesting your good office to add long distance services to my PLDT account with telephone number (043) 702 - 4327. Hoping for your immediate response.

96 Verly   (29-September-2015 10:11 AM)
Hi

0
95 Neeca   (26-September-2015 6:10 PM)
Good Evening we're having issue about the bills , it's about 2 months and were going to pay This coming wed. but how can we pay if you dont send us Bills ? one of your Stafaaf says We will recieve the bill 2 to 4 days before .

94 MARY GRACE I MIRANDA   (25-September-2015 3:05 PM)
PLDT CUSTOMER CARE
THIS IS TO INFORM YOUR GOOD OFFICE REGARDING THE SERVICE OF MY INTERNET CONNECTION UNDER THE NAME OF MARY GRACE I. MIRANDA WITH ACCT No.0233088838,, SINCE SEP 17, 2015 I HAVE BEEN EXPERIENCING SLOW AND BAD INTERNET CONNECTION AND WITH THAT MY BUSINESS IS ALREADY AFFECTED FOR SEVERAL DAYS. I JUST WANT TO LET YOU THAT I HAVE BEEN A GOOD PAYOR SINCE I'VE BEEN A PLDT DSL SUBSCRIBER. I' VE ALREADY REPORTED FOR MANY TIMES THE RECURRING PROBLEM I HAVE BEEN THROUGH. IT' S REALLY DIFFICULT ON MY PART TO REPORT FROM TIME TO TIME THE PROBLEM BECAUSE I AM WORKING TOO. I'VE ALREADY VISITED THE PLDT OFFICE TO RAISE THE PROBLEM I AM ENCOUNTERING, THEY TOLD ME THAT TECHNICIAN WILL BE SEND TO OUR HOUSE TO CONDUCT CHECKING ON ALL THE CONNECTION TO KNOW WHERE THE PROBLEM IS. IM GLAD THAT THEY DID NOT FAILED ME, THE TECHNICIAN CONDUCTED CHECKING ON ALL THE CABLE CONNECTED TO THE PHONE AND MODEM OF DSL , HE REPLACED THE MODEM AND THE CABLE THAT HE THINKED THAT CAUSES THE PROBLEM, BUT STILL THE INTERNET SERVICE IS UNSTABLE.
I AM HOPING THAT YOU WILL TAKE AN IMMEDIATE ACTION ON THIS MATTER AND MAKE THE NECESSARY ADJUSTMENT ON MY BILLING FROM DAY THAT I HAVE EXPERIENCED THE SERVICE FAILURE OF MY DSL CONNECTION.
THANK YOU AND MORE POWER!

93 menandro marilag   (22-September-2015 6:03 PM)
phone number 6596364 of chika irie has no dial tone for 2 days already. i just borrowed a wireless phone and i couldn't talk to any human being from your hotline.can you please call 2633449 or 09178068260?

92 Jesusa Pablo   (21-September-2015 2:59 PM)
Please process my DSL Bundle Plan application at Los Baños Laguna , already attached my DSL Bundle Plan billing at Quezon City as a proof that Im already your existing customer but it's been three months not yet approved.

91 Dindo tiongson   (15-September-2015 2:49 PM)
Kindly can you please check our landline it has no dialtone for the past 2 days our landline number is 044-670-0005 Thank you

90 flor b   (12-September-2015 1:21 PM)
please check our landline no dial tone # 61 st. rosal Lumang bayan exec. village antipolo city

89 vanessa parba   (01-September-2015 8:51 PM)
I would like to follow-up about the repair of our connection regarding to our telephone and internet, its almost 2 weeks yet you haven't responded to my report. I'm so disappointed to this matter. Please improve your service.

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