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PLDT Customer Service | Hotline Phone Number
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Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.


Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.


So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.

If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
For Repair Service Hotline:
  • 173 (toll free) - when calling through landline
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone

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Total comments: 891 2 3 4 5 6 »
89 vanessa parba   (01-September-2015 8:51 PM)
I would like to follow-up about the repair of our connection regarding to our telephone and internet, its almost 2 weeks yet you haven't responded to my report. I'm so disappointed to this matter. Please improve your service.

88 Cara12   (26-August-2015 6:32 PM)
"Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and

Chairman, PLDT strongly committed on the quality of its customer service."

- Really??? Being the largest telco company, why don't your big bosses start reinventing customer
service to IMPROVE ON THE QUALITY OF IT'S CUSTOMER SERVICE? Start by placing your customers at the
center of everything you do. Such as: going the extra mile for their customers and that means using their resources to resolve the customer's issue on first instance. If unable to resolve, escalate (as they already do by creating a report), and make sure to update the customer via text, email or a call back at the time that they promised. If you promised that someone will call back in 24 hours, then HONOR THAT PROMISE. The customers have the right to know the status since they are paying a huge amount for the service.

Right now, the customer service reps are more of a receptionist rather than doing their specific role as a "customer service". What we need is a very good customer experience, making us feel that you're doing your best to assist us or resolve any issues that we have. REORGANIZE your customer service (over the phone and business centers). Also, why not your BOSSES put a CUSTOMER SATISFACTION SURVEY (i.e. NET PROMOTER SCORE) in place to measure their customer relationships and improve their services? (search this in google if you're not familiar). Being the largest telco in the Philippines, I'm surprised to know that you don't have this kind of system in place. Other
businesses have this in place and they've been successful both in terms of customer service and
sales. You don't need adverts to promote your products. Your own customers will do that for you by
word of mouth.

"Being the largest telco company is not easy to manage." is a lame excuse. Please! They
have Directors and Executives that do that. And before claiming that "PLDT strongly committed on the quality of its customer service.", why don't you ask this: on a scale of 0-10 where 10 is highly recommendable, how likely do you think will the customers recommend PLDT based on their overall experience with the "largest telco company". The comments on this thread is enough to answer that. :)

87 Cathy   (18-August-2015 11:18 PM)
Please check our business line 02-5361816 under the name of mariano caparas. Weve been trying to call you to please re connect our line. Its almost 2 weeks! Please cooperate

86 Framiele Allen Andres   (14-August-2015 9:00 AM)
Hi! Good morning, How can we know if our bill is over due?, We don't have yet receive any bill payment from you. But we received called last week asking for about our location. Kindly email to us the billing so that we can pay! Thank you

Account Name : Infinite Lighting N Style Center/ Jessielyn T. Ong
Tel: 6567280

85 damy so   (12-August-2015 2:15 PM)
With incoming Call without outgoing call telephone to be repaired 072 607 8307.

84 damy so   (12-August-2015 1:01 PM)
With incoming call without outgoing call Landline repair number 072 807 8307.

83 Florencio V. Caparas   (11-August-2015 8:16 AM)
Kindly check our landline , it has no dial tone for the past 4 days..

82 Rosebelle juguilon   (07-August-2015 10:09 PM)
Kindly check our landline it has no dial tone for two days and our internet connection is too slow

81 Rosebelle juguilon   (07-August-2015 10:07 PM)
Please check our land line no dial tone for two days nd internet signal is too slow

80 jerry cabucos   (04-August-2015 10:15 AM)
i was trying to report our # 3400227 with account #023980592 to 173 for repair for our line was not functioning for almost a month but the service agent keep on passing me to another service agent and i stayed on the phone for 10 min just to be answered when finally somebody answers but when i reported the problem all i got an answer that i will be forwarded to another agent because it is not under his job will somebody correct this and help us on our problem....please

79 Aldrin   (01-August-2015 11:19 PM)
I BOUGHT A LTE POCKET WIFI, BUT IT WAS SO SLOW,I CANNOT EVEN USE IT FOR FACEBOOK, NO SIGNAL FOR A MONTH, WHAT IS THE DIFFERENCE BETWEEN POCKET DATA1mbps AND POKET WIFI 1mbps? I'm wasting money and effort to charge!PORMA MO PLDT!

78 JULIE   (29-July-2015 3:16 PM)
Good pm..our phone has no dial tone when the electric shutdown because of thunderstorm..please check because we cant receive any call from our clients and we cant make outgoing calls.the number is 268-7749..thank you

77 mary   (25-July-2015 8:38 PM)
we cant reach you through DSL HELPDESK! i thought its 24/7 landline!

76 gilbert tolentino   (25-July-2015 11:29 AM)
Good pm..my landline cannot receive call from pldt landline plus.its almost a week now from the time i first complaint about it..please.....fix it faster..and my dsl connection is very slow

75 butch   (25-July-2015 3:42 AM)
Please check our landline no dial tone Puerto princess Palawan. Manalo st.
Thanks

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