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PLDT Customer Service | Hotline Phone Number
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Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.


Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.


So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.

If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
For Repair Service Hotline:
  • 173 (toll free) - when calling through landline
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone

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Total comments: 411 2 3 »
41 PATRICIA ROBLES   (22-April-2015 12:47 PM)
Follow-up on the repair of our landline with phone number 5223508. It's been out of service for almost a MONTH now. Could you please inform reason of the DELAY of your service?

Repair Request number 9585191

Thank you.

40 Jake Sanjorjo   (17-April-2015 10:21 AM)
please check our landline no dial tone 032-505 7847 almost 2weeks now.

39 Mayfel Pelongo   (19-February-2015 10:48 AM)
Good morning...Pls be inform that our landline 088 521-0305 have a problem regarding the incoming call.May we request to pls check it now because some of our customer cannot contact us...URGENT PLS

38 Nil Dha   (12-February-2015 12:00 PM)
Please check our dsl & phone encounteted very poor connection almost 2wks now #5708236

37 Ren G Guillano   (11-February-2015 8:27 AM)
please check our landline no dial tone 034 4910032

36 Ren G Guillano   (11-February-2015 8:26 AM)
please check our landline 034 4910032 no dial tone cannot receive calls thanks

35 Wynona Batican   (21-January-2015 11:51 AM)
pls check our landline 029611397 no dial tone at the same time cannot receive calls totally dead its almost 3 weeks ago and our dsl is affected tnx

34 Lalaine Santos Reyes   (18-October-2014 7:49 AM)
Please check our landline connection.we cant make or receive calls.its 4230093.i hope you do respond to comments here because nothing happens even if we call.

33 Mario Lañas   (29-September-2014 9:49 AM)
please check my tel. no. 266 4245 no dial tone

32 Mario Lañas   (29-September-2014 9:47 AM)
pls. check my landline 266 4245 no dial tone

31 Aida Lide Remotigue   (11-September-2014 1:22 AM)
IM so dissapointed with PLDT cause last may 2014 I apply for a plan 999 then I pay 1600 pesos for the connection fee and etc but then I dont hear anything from them so I went to PLDT Branch near our are and they said that they cant connect the plan cause theres no available port on our area so i decide to change the plan to smartbro the cannopy one and pay for the instalation fee of 499 pesos and just process a refund for the 1600 and they informed me that the refund process with take 1 to 2 months but after 2 months I didnt receive the refund so I make a follow up but then they informed me that the refund will take 2 to 3 months so I keep my patient and decided to wait for another month but then after 3 months i make a follow up and the customer service girl just informed me to wait for a phone call for my refund cause it will take longer than 3 months.. im so pissed off with their service they get the money right away but it will take them 48 years to give the money back... I think their such a SCAM...............................

30 Abad Markcous Jose   (09-September-2014 6:11 PM)
Whats the modelKW58293 password because i forgot it

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29 Anonymously   (15-July-2014 9:23 AM)
I would like to follow up my land line connection, telesulit that since June 20 and until now July 15, there is no dial tone. You have a very poor service. Everyday I called up to the costumer service to follow up the said problem but it is always unresolved. I went to PLdt office twice, hoping that it will answer my problem but I am frustrated. I don't know where to go to address this problem.

28 amie liza cuizon   (19-June-2014 5:47 PM)
i would like to follow-up on my landline and internet connection. you have a very poor service. for your information from may 19 to june 8, we had no dial tone and dsl service. the service got back from june 9 to june 10. well from june 11 up to this date june 19 we have no dial tone and internet connection. imagine in a month, we only have two days of good service.

27 Lily M. Borabo   (13-May-2014 11:33 PM)
Kindly check our PLDTmyDSL wifi...we cannot open it...it seems that it is deactivated...

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