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I would like to report our PLDT homerepeater which we got from you. We recently reconfigured our wifi router and from that time, the homerepeater doesn't work anymore. It has been 1 week already since I have been trying to contact your PLDT data plan for the home repeater issue. Can I request for a return call at 09178853374 or visit my home?
264Fred Louise V. Bitara(16 November 2017 10:32 AM)
Good day! Ano na po nangyari sa sinabi nyo sakin na 1 to 2 weeks ang transfer ng account ko? mula October 13, Hanggang ngayon na November 16 na hindi nyo pa rin na ililipat? Pag pupunta ako sa office nyo walang ibang bukang bibig kundi fofollow up po namin?
Pero pagdating sa bayaran ang bilis nyo up to date talga. Tagal na namin nakalipat pero hindi pa rin ng bahay at hindi kami magkapaginternet sabay malamn lamanan ko may BILL ako.
DSL HelpDesk: 172 (toll free) 24/7 - through landline - how could you publish this pero pag tatawagan kayo it always say na hanggang 7pm lang ang operation hours nyo!!! we already paid the bill then ilang beses na akong tumawag sa inyo para maayos yung line at internet namin!!! then one of your operators told me na may pupunta sa amin to fix it pero ni anino ng mga tech nyo walang dumating!!!! kung hindi nyo kayang ayusin wag nalang kayo magpa asa sa mga customers nyo!!!! ang mabuti pang gawin nyo eh magsara nalang kayo!!!!!
What is the correct Tabilaran PLDT office telephone number since the number I got from the web site keeps ringing and nobody picks up the phone even during office hours. Is this a reputable telephone company that has no telephone office contact number?
I just found out when I finally decided to visit the TAGBILRAN PLDT OFFCE that they purposely turn off the ringer of the set for what ever reason it is, I just do not know?????
By the way who is the Tagbilaran City PLTD Manager?
bakit po ba samin dito sa gensan palaging may problima sa internet tama ang binabayaran namin pero yung internet connection madalas mahina palagi.. 1 mbps tapos 5 mbps yung dapat na makuha ko na internet connection... nakaka dismaya ang pldt
Ilang beses na akong nagreklamo sa sobrang bagal ng internet connection.maigi Lang kayo sa paniningil pero ung pagaayos ng serbisyo nyo Palpak!mahigit 2000pesos ang plan namin pero ung 6mbps na kasama nung plan hindi maibigay ng maayos?ibang klase rin kayo!
Mr. president ng PLDT did you know na madaming nagrereklamo sa inyo. im always doing follow up for the service of you technician because its 2 weeks ng walang net sa line ko. everyday ako nagcall and your customer hotline iisa lang sinasabi nacoordinate na to dispatch a technician to check my connection. does your customer deserve this kind of service? singil kayo ng singil ng payment even though we dont have internent. wala kayo ginagawang action to fix the connection ang alam nyo lang kumuha ng payment pero pagme problema na ang connection wala kau ginagawa.
concern lng po,kinabitan po kmi first week ng May 2017,may dumating na bill sakin,1900+,due till june 18,,,my plan is 999,,,,anong nangyari.....june 4,palang ngaun...wala na..d na kmi maka connect!paki gawan ng paraan....paano kmi magbabayad ng tama....kung palpak nman ang connection...nakakaloka kau PLDT..MAS MASAHOL PA KAU S BAGAL KESA S GLOBE!
Hi, Good Day! I would like to know if there is a requirements to make a transfer our landlines & internet into another place, the vicinity is still in san juan city. Is there a transfer fee? how many days it will take to transfer the account? The account is under the name of Ms.Elenita Bondoc, my aunt. I hope you help me regarding this matter. Thank You!
Please check/repair our internet connection, As soon as possible. We don't have access since 11am and we don't have dial tone. I need this for my work. telephone number: 4384504 Cellphone number: 09361320096
I have been receiving your PLDT statement by email for more than 2 yrs and paying my bills online. Likewise I'm also receiving your paper statement by regular mail. I did not receive your February statement in my email. May I know why? Thank you. Account #0226787445
wrote your customer service regarding my complaint on my bill in the amount of P p 12,951.50 which covered the cost of tvolution stick which was offered to me by your sales staff. There was no mention of the cost of the tvolution stick but the mere amount of three hundred pesos as an add on. Now the bill arrived charging me with its cost. I only paid what is due me in the amount of P 5,216.52. Customer service emailed me that their staff will get back on me as soon as they have verified it. But it took so long for them to check. Now they disconnected my internet service which is very unfair on my part. Please reconnect my line since i need in very badly. It is very difficult to contact your hotline even the other lines.
Gudpm po wala pong dial tone yung land line namin since last week. tumatawag ako sa hotline nyo pero under maintenance. pls paki check naman landline namin 470-85-83 2nd floor nail it salon pearl drive plaza pasig City. pls contact me at 9494716
leonarda Gicolo Malbarosa 35 J.P Rizal St. Paliwas Obando Bulacan.
internet connection problem
Nakailang tawag na ako sa 172 at ilang ref. Numbers na rin ang ibinigay sa akin. pero as of now ay ndi pa din naaayos ang problema ng internet namin.
PLDT Management paki review nio ang mga date at refference number na ibinigay nio sa amin. na magpapatunay na hanggang ngayon ay ndi pa naaayos ang problema namin sa internet connection namin.
February 03, 2017 with refference number 19834091 February 11, 2017 with refference number 19937028 February 16, 2017 with refference number 20002827 February 21, 2017 with refference number 20077095 February 23, 2017 with refference number 20109461 February 27, 2017 with refference number 20149600
Note: Lahat po ng nakalista na refference number na yan ay nilusaw lang at sinunog ng Technical na naka assign sa amin. ang ginagawa nila ay tatawag sa Number namin. itatanong kung may internet, syempre isasagot namin eh wala. Kasabay ng tawag na un ay wala ng aksyon ang technical. kaya ang gagawin namin ay pagpa follow up kina bukasan sa 172 na hotline number ng PLDT. pag sinabi mo ung Refference number sasabihin nila na close na daw un. so paano na close eh ndi naman nila nagawa. kaya umabot ng ganyan kadami ang refference number namin. na as of now ay ndi pa rin nagagawan ng action ng PLDT Management..
PLDT Management. pwede niong i review ang mga tawag at reklamo namin. para mas maunawaan nio.
PLDT Management, halos mag iisang buwan na po kaming nagtatawag at umaasa na maayos nio ang serbisyo nio sa amin.
217LAWRENCE J . SCHNEIDER(18 February 2017 8:55 AM)
035 522 4980 i have no phone (land line service ) internet fine connected and disconnected still same problem .. tryed calling your repair line 028888171 since i don t have smart sim ????? and could not get help ??? this is rediculas ... please have some one contact me to repair service .. 0927 644 1715 thanks jimmy
its been 2 days that my internet connection (fibr) is slow. it should be 20mbps but dl speed is 0.57mbps & ul speed is 14.37mbps. reason i apply for fibr is for work (homebased) but because of this speed my work is being affected. monthly bill is P1899. this should be fix asap!!
Please check the landline here for acc#0251364206 Also my net speed is down to 1.5 M when I am subscribed to a 5 m plan DSL. It's only been 1 month so please hurry up since this is for my work and schooling
Pacheck 0730955448 nama po ng connection ko mag 2 months na po ito pumupunta po ako sa nearest PLDT pinpatawag lang ako sa line nyo ang problem naman lage busy.d rin kayo mareach thru mobile phone. napapagod na ko mag pabalik balik don. sayang ang pera kung laging ganito. Sana po macheck
good day po yong concern ko po diba nag pa plan kayo nang iphone 5s through pldt.gusto ko lang po sana na e separate nyo po ang bill sa plan at chaka yong bill sa internet kasi po sa pag twag nyo sinabi nyo nya separated ung bill but bakit ngayon nka receive ako nang bill isa lang e separate nyo dapat ito ang account number please paki separate po kasi hindi ko to mababayaran hanggat di na separate iban kasi ung sa company at personal plan sa pldt.thanks
Good day, Starting when our wifi is connected it doesn't work good. Not only because the internet connection is very slow but also some sites are not loading and I don't believe that it is not paid because we pay regularly and properly. please do something about this matter because this is so disgusting.
Paki palitan naman ang modem namin dito sa marikina cockpit since September 1 hindi pa namin nagagamit yung Internet namin dahil nag karoon ng problem sabi ng technical support nyo pero ngayong ayos na paki palitan na lang yung fiber modem namin ng DSL modem dahil DSL daw ang naka PLAN sana maayos nyo immediately na mapalitan Continues ang pag babayad sa DSL pero hindi nagagamit sana mapapuntahan nyo agad kame ng technician nyo na magpapalit ng modem namin
This is to commend Ms. Jeanevie Natividad with ID number CT04722 for a quick response on my inquiry made today. She was courteous and efficient. She deserves not just a pat in the back but a special commendation.
gudpm... bakit po hanggang ngayon wala pang nagkakabit o tumatawag samen tungkol dun sa internet promo nyo? nag fillup na po kami sa isang agent nyo dto sa san juan batangas mag isang bwan na po.. hangang ngaun wala paring tawag buhat sa inyo kung makakabitan po ba kami o hindi.
itatanung ko lng po, bakit po hangang ngayon yung aply namen sa internet promo nyo e hanggang ngayon wala pa,,,.. my 1month na pong aply yon sa isang agent ninyo dto sa san juan batangas? ni tawag po kung deny man o hindi e wala po.
hi there this is Erickson I just wanna follow up my inquiries to have my internet connected today .. your technician was suppose to go in our premise to have it set up but no one is notifying us what time will they be coming ... please response as soon as possible . thanks and more power
Nag apply ako ng pldt landline last year pa po. isang taon na Ang lumipas Pero Wala siya resulta. Lagi nilang sinasabi na walang available na slot. lahat ng kapitbahay ko may PLDT LANDLINE Paanong walang slot?
Sana po mabigyang feedback. Bakit po ganyan ang sistema dito sa Entablado, Cabiao, Nueva Ecija.. Gapan branch po Ang naghahandle dito sa Amin.. Salamat po...
apply ako ng apply ng homedsl bayad ako ng bayad ng installation fee kasi approve na may greetings pa kayo na happy to tell you that your plan have been approve pls pay the installation tapos pag ng bayad na ako refund naman ako ng refund naka ilang ulit na gnawa nyo sa akin yan just to tell me after 3 weeks na malayo kami sa pag kakabitan bat kayo ng aaprove kung malayo pala at kailngan ko pang bayaran ang installation fee para e refund lng pala
i would like to follow up my PLDT ULTERA plan i think it has been already approved the customer service are calling me for the confirmation. but at that time i was B.C doing laundry pls can you call me again for the confirmation 09152856653-09108485905-09481499611 thank you very much for your assistance Godbless
This is to inquire the plan 699, I need to know the policy and other requirements for the application of the said plan. Can I also have the phone number where can I inquire. I am here in Clark Pampanga
LuibLuib hi pldt service I having trouble about my phone I'm trying to call my wife from Philippines it's working but wierd it's not ringing but the time keep running it's seems like not going thru her to call is it possible to contact me what's the problem my #415-286-8974 thanks pldt..
i'll ask something about our internet connection..because we avail 3 Mbps internet connection and its not worth it because the crossfire game status is so lag...i want you to fix it...so that we'll be satisfied with your services...thank you..we are located in panabo city..thank you again ..
Hi, I would like to request for a service on our landline no. 2529093. The line doesn't have any dial tone and our internet wouldn't work because of these matter. You may reach me at my mobile number 09178688313 and 09258488313 or 2088314. Hope to hear from your office soon.
We have been trying to reach the PLDT customer service for a repair regarding our landline. It has been 1 week that we can't use it. PLDT hotline number keeps on giving us the tracking number but there were no response from them.
good day, i just want to report my line 0456281162.we have no dial tone and no internet connection. we are really in a rush to finish our online job, your immediate response is much appreciated. thank you
Good day! I just wanted to have Internet connection with you guys including landline. How to apply? is it available in our area? my location is at Sinai, Laguindingan, Misamis Oriental. Feedback please. 09178445143. Thank you.
I paid my bill Friday morning and my service was cut around lunchtime. I have been sending e-mails since Friday about my concern but until now, no action is made for my complaint. Then I will be billed completely for a service that I have not used. may you please do an action on my emails. PLEASE BE FAIR WITH YOUR CLIENTS. Thank you.
Hello! Kindly please fix our landline it does not have any dial tone and we cannot call your hotline services and the internet is very slow pls. it has been 3 days already and we need to call someone and it is very important we cannot call them because we don't have any dial tone in our phone please. fix these my mom is already mad of it please act right away
hello pldt please reconnect my landline 3331577 a lot of promises has been received from your office but no action is being done to address our problem. I have been wasting time and energy to visit iloilo pldt office only to end up in dismay up to this time.
we were not reconnected since i paid the bill on 3/23/16. tried to visit pldt iloilo office on 4/4/16 (for second time since this is where i paid my bill as already stated) and assured again of reconnection. however, until now we are still hoping and waiting for any action related to quality and good service you are promising to provide. Why are you so quick in disconnection but very slow in reconnection.
Kindly check and fix my Internet connection now... I already paid my obligation yesterday for 5mbps plan but the internet connection is very poor (downstream speed:232kbps/upstream speed:227kbps) until now...
i am very frustated with the pldt, i pratronize your product, paying my bills on time and always upgraded my mbps, but lately your promise of giving me an 8 to 15 mbps for your 3,600 plan i feel i was cheated for the mbps that i am having right now is not accurate to your promised
Good Day!This is from L’ fisher Hotel Bacolod. We’re having a problem with our PLDT Landline Telephone (034) 433-3739 Account Number 23165016.We’re using trunk line from 034 433-3730-39. All lines are normally working except of the telephone number 034 433-3739 and our direct line (034) 433-7281 Account No. 31406838 also no dial tone. Upon dialing the said number, this is the voice prompt we hear “the telephone you’ve dial is not accessible at the moment, please try your call later” . We’re trying to call your hotline (171 and 173) but we cannot process because it says that “ the telephone you have enter is not on our records”. We’re asking for the immediate assistance to check our telephone line. Hope you can help.
id like to report the payment made to my cousin's account. the payment was made this afternoon @ 12:00.The account # is 023610077 and the account name belongs to ARMAND RANARIO MASINSIN...pls reconnect our dsl service as soon as possible so that our loved ones abroad can contact us.
We’ve already reported many times on your office at Mauban, Quezon since first week of February regarding lost of connection and no dial tone of landline under Christan Dave Almarinez 042 7175202 no action until now its already March 1 they said no available technician or technician will visit and check our place. I’ve called already with your hotline 172 ( repair depart) they said we have unsettled account but I know we have already paid the billed then after checking the account your representative told me that we need to call the billing since the record she checked iis there is no unsettled account and unbilled. Confusing isn’t it? For the whole February we have no internet connection and dial tone and yet we have to pay the upcoming bill. Please call this number 0932 8847487 we are having a hard time contacting your office and landline and can you please expedite the action we badly needed the connection.
Sir/Madam, We would like to follow up on our application for our Business DSL internet connection.It has been 2 months already and we have given all requirement with our contact agent named Aiza Aranez,here in Legazpi City. May we request for an assistance on this.
Kindly check our newly installed caller ID from PHILIPPINE LONG DISTANCE TELEPHONE is not registering incoming numbers. Our Telephone number is 872-9424 registered under the name of my mother Erlinda J. Wilson.
I am requesting again my fabtab replacement it's about 3 months of complaining it here but still no action made. I email already the in charge of Tagoloan Misamis Oriental but no reply yet..Hope to hear from PLDT regarding my concern since I am still paying the said unit up to December 2016 and still no replacement I receive.
This is regarding my Fab Tab quadro replacement I've been in your office in Tagoloan Misamis Oriental 2 times for replacement of the said unit .Incharge of PLDT Tagoloan called me that it is okay now to replace the said unit but unfortunately when i came there she said that she cannot release the said replacement for she is having an error in encoding it..I was so disappoint imagined I've travel 3 hours just to reach Cagayan De Oro but nothing was happen.I hope to hear from you regarding my concern since I am still paying the said unit until December 2016 and I need the replacement as soon as possible since this unit cannot be cancel.You can contact me regarding my concern.I'ts been 2 months already and still no action made My mobile number is 09163729594 my PLDT account number 0728789506,Service reference number 1011670803
I report tt your good office, the Incident Happened at service road Baesa Caloocan city. one of your PLDT Post # PLDTCO 7403 was fuul donw bumped by onr of Mixcer cement Truk. Asap for Repair now. thanks you so Much.
Dear Sir/Mam, This Letter is to inform you that I’m requesting to transfer my bill payment from PLDT to Smart Communication Incorporated or Smart Bro. My Name is Alvin Jay Vega Ortiz and my account number is 0754311770. Thank you for your consideration and I hope that I will be hearing from you soon concerning the completion of this action.
Hello . im encountering problem on my landline and internet connection I have already called up the 171 service customer and still no repairman or what been doing to my internet ... please let us know what is goin on..
104Mary Sun M. Marcelino(11 November 2015 3:15 PM)
Hello, we have a lost connection (landline and internet) since November 9. Our neighbors with PLDT lines are not experiencing the same. I called 173 and they said it will be fixed within 48 hours otherwise a technician will visit and check our place. 48Hrs has lapsed. I called back to 173 and they said a technician is ready for dispatch. To manage expectation, we want to know when will the technician come to fix the problem. Please let us know what is the exact status of our request because we have been charged for a lost connection. Please email me for a status update.
We are experiencing intermittent internet connection also our landline have no dial-tone. This is the only way I can reach since I cannot use the landline to dial 171 for customer service support. We are experiencing this problem for a week now since Nov-1. Please this is an urgent.
How can I have our internet bill on-line? I want to have it before the middle of every month because I still have it submitted to our City government (as sponsor) who will pay it in turn. We experienced being cut-off because of late bill delivery. Thank you very much!!
i was having problems with my internet today oct 25, 2015, i called many times and finally a representative answered after 45 minutes, i was frustrated because i'm using the internet service for my work, and it got disrupted, i think that PLDT need to fix this problem, but i was thankful to Shane, the representative who took care of my concern, in just 5 minutes, i got the result, i want to commend her for a job well done, although i've waited long on the line my problem was fixed right away, thanks to shane.
Good Evening we're having issue about the bills , it's about 2 months and were going to pay This coming wed. but how can we pay if you dont send us Bills ? one of your Stafaaf says We will recieve the bill 2 to 4 days before .
PLDT CUSTOMER CARE THIS IS TO INFORM YOUR GOOD OFFICE REGARDING THE SERVICE OF MY INTERNET CONNECTION UNDER THE NAME OF MARY GRACE I. MIRANDA WITH ACCT No.0233088838,, SINCE SEP 17, 2015 I HAVE BEEN EXPERIENCING SLOW AND BAD INTERNET CONNECTION AND WITH THAT MY BUSINESS IS ALREADY AFFECTED FOR SEVERAL DAYS. I JUST WANT TO LET YOU THAT I HAVE BEEN A GOOD PAYOR SINCE I'VE BEEN A PLDT DSL SUBSCRIBER. I' VE ALREADY REPORTED FOR MANY TIMES THE RECURRING PROBLEM I HAVE BEEN THROUGH. IT' S REALLY DIFFICULT ON MY PART TO REPORT FROM TIME TO TIME THE PROBLEM BECAUSE I AM WORKING TOO. I'VE ALREADY VISITED THE PLDT OFFICE TO RAISE THE PROBLEM I AM ENCOUNTERING, THEY TOLD ME THAT TECHNICIAN WILL BE SEND TO OUR HOUSE TO CONDUCT CHECKING ON ALL THE CONNECTION TO KNOW WHERE THE PROBLEM IS. IM GLAD THAT THEY DID NOT FAILED ME, THE TECHNICIAN CONDUCTED CHECKING ON ALL THE CABLE CONNECTED TO THE PHONE AND MODEM OF DSL , HE REPLACED THE MODEM AND THE CABLE THAT HE THINKED THAT CAUSES THE PROBLEM, BUT STILL THE INTERNET SERVICE IS UNSTABLE. I AM HOPING THAT YOU WILL TAKE AN IMMEDIATE ACTION ON THIS MATTER AND MAKE THE NECESSARY ADJUSTMENT ON MY BILLING FROM DAY THAT I HAVE EXPERIENCED THE SERVICE FAILURE OF MY DSL CONNECTION. THANK YOU AND MORE POWER!
phone number 6596364 of chika irie has no dial tone for 2 days already. i just borrowed a wireless phone and i couldn't talk to any human being from your hotline.can you please call 2633449 or 09178068260?
Please process my DSL Bundle Plan application at Los Baños Laguna , already attached my DSL Bundle Plan billing at Quezon City as a proof that Im already your existing customer but it's been three months not yet approved.
I would like to follow-up about the repair of our connection regarding to our telephone and internet, its almost 2 weeks yet you haven't responded to my report. I'm so disappointed to this matter. Please improve your service.
"Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and
Chairman, PLDT strongly committed on the quality of its customer service."
- Really??? Being the largest telco company, why don't your big bosses start reinventing customer service to IMPROVE ON THE QUALITY OF IT'S CUSTOMER SERVICE? Start by placing your customers at the center of everything you do. Such as: going the extra mile for their customers and that means using their resources to resolve the customer's issue on first instance. If unable to resolve, escalate (as they already do by creating a report), and make sure to update the customer via text, email or a call back at the time that they promised. If you promised that someone will call back in 24 hours, then HONOR THAT PROMISE. The customers have the right to know the status since they are paying a huge amount for the service.
Right now, the customer service reps are more of a receptionist rather than doing their specific role as a "customer service". What we need is a very good customer experience, making us feel that you're doing your best to assist us or resolve any issues that we have. REORGANIZE your customer service (over the phone and business centers). Also, why not your BOSSES put a CUSTOMER SATISFACTION SURVEY (i.e. NET PROMOTER SCORE) in place to measure their customer relationships and improve their services? (search this in google if you're not familiar). Being the largest telco in the Philippines, I'm surprised to know that you don't have this kind of system in place. Other businesses have this in place and they've been successful both in terms of customer service and sales. You don't need adverts to promote your products. Your own customers will do that for you by word of mouth.
"Being the largest telco company is not easy to manage." is a lame excuse. Please! They have Directors and Executives that do that. And before claiming that "PLDT strongly committed on the quality of its customer service.", why don't you ask this: on a scale of 0-10 where 10 is highly recommendable, how likely do you think will the customers recommend PLDT based on their overall experience with the "largest telco company". The comments on this thread is enough to answer that. :)
Hi! Good morning, How can we know if our bill is over due?, We don't have yet receive any bill payment from you. But we received called last week asking for about our location. Kindly email to us the billing so that we can pay! Thank you
Account Name : Infinite Lighting N Style Center/ Jessielyn T. Ong Tel: 6567280
i was trying to report our # 3400227 with account #023980592 to 173 for repair for our line was not functioning for almost a month but the service agent keep on passing me to another service agent and i stayed on the phone for 10 min just to be answered when finally somebody answers but when i reported the problem all i got an answer that i will be forwarded to another agent because it is not under his job will somebody correct this and help us on our problem....please
I BOUGHT A LTE POCKET WIFI, BUT IT WAS SO SLOW,I CANNOT EVEN USE IT FOR FACEBOOK, NO SIGNAL FOR A MONTH, WHAT IS THE DIFFERENCE BETWEEN POCKET DATA1mbps AND POKET WIFI 1mbps? I'm wasting money and effort to charge!PORMA MO PLDT!
Good pm..our phone has no dial tone when the electric shutdown because of thunderstorm..please check because we cant receive any call from our clients and we cant make outgoing calls.the number is 268-7749..thank you
Just to call your attention : RE: CURRENT BILLING You are charging me for i month rate but Your internet service was interrupted in our area from July 5,2015 and despite of series of reports, It was restored last 17 of July.
Kindly check our PLDT landline 628-1828 it has no dial tone and actually the telephone itself is not working, since june 25, 2015 . I'ts useless because we cannot even use it.I'am hoping for your immediate response. thank you.
Pldt can u please check this number 477-65-67 it's already 3 weeks no dial tone and same with our Pldtdsl no internet connection . Do some action to fix this . We are paying on the right time so please do your part.