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PLDT Customer Service | Hotline Phone Number

Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications company in the Philippines.

Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.
So, if you have any problems with your accounts or subscription in PLDT, rest assured PLDT does all the ways it can to serve you better.
If you have concerns, you can call PLDT Customer Service Hotline Number:
  • 171 (toll free) - when calling through landline or SMART cellphone
PLDT Customer Service

For Subscribers of Other Phone Companies
  • 8888-171 (Metro Manila callers)
  • 02-8888171 (Regional callers; regular NDD toll fees apply)
  • 02-8888171 (Globe/TM/Sun Cellular subscribers; regular CMTS fees apply)
For Repair Service Hotline:
  • 173 (toll free) - when calling through landline
DSL HelpDesk:
  • 172 (toll free) 24/7 - through landline
Fibr Assistance:
  • 101
Directory Assistance:
  • 187 - when calling through landline or SMART cellphone
"PLDT Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read 138121 times and generated 285 comments. The article was created on 15 October 2017 .
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Total comments : 282
Ronie Aranding   (19 February 2018 5:03 PM)
telephone number; 0322369825
subscriber name;ronie aranding
prblem:no dial tone,and internet connection
pls give time to fix,thank you and more power

jennifer paluga   (14 February 2018 7:44 AM)
concern ko lang kumidlat kagabi, pumutok ang sinasaksak na router at nabasag ang pang saksak, paano ko ito mapa rapair?
Account number: 763877434
account name: Junie y. Paluga

MILES CALOSER   (06 February 2018 3:30 PM)
Good Day !

concern ko lang po billing statement this january until now wala pa pong dumadating baka po magulat na lang ako one day di na gumagana internet laking problema sa side namin since nasa restaurant. please paki send na lang po sa email ko para mabayaran na at hindi na hassel. THANKS..

ACCOUNT NO 0245606710

Ramon B. Mejares   (23 January 2018 8:56 AM)
Good day!
Our telephone 032 3442215
Subscriber name: Elizabeth Mejares/Talamban Cebu City
Problem: No dial tone since about 3 days ago.
Please rectify!

Ramon Mejares

Charito precilla   (22 January 2018 6:35 PM)
Requesting service connection

EMIL VENTANILLA   (20 January 2018 1:10 PM)
concern ko lang bakit pag mag papadala ang pldt ng bill ang aga pero weak naman ang net. laging ma lag nag laro ng mga anak ko at mabagal kahit face book pls. naman sir / madam paki ayos naman lagi na kc nagyayari ito. ilang beses na ako tumawag. irerepair taos mga ilang araw lang balik nanaman sa ganun g problema..

Nestor Sadim   (11 January 2018 11:46 AM)
may we follow-up please our landline concern still now no connection yet. we really needed for our business. reference number is 24406786. we hope to settle our concern immediately. thanks and GOD bless...

PILARCITA DE VEYRA   (10 January 2018 11:13 PM)
I am tracing a telephone number address 02 931-5437 under the name of my relative Filomeno Allid, can you assist me, I need to visit the family here n Quezon City Manila

Wednesday Genova Closa   (09 January 2018 7:30 PM)
Good pm. Our phone has no dial tone again for almost 3 weeks and wifi is so weak. Please do something. Our reference number is 24482816. Landline number 2831972

dela cruz arnel   (08 January 2018 2:45 PM)
very weak ang pldt connection ko. bak kaya?

Sharon A.. Honor   (07 January 2018 4:58 PM)
We lost our connection yasterday, until now di pa naibalik.
Location: Purok 15, ising , Carmen, Davao del norte
Plwase paki check, we need it badly.

luduvico razo   (22 December 2017 12:25 PM)
Dear Sir/Madam,

FYI for TWO(2) MONTHS our land was disconnected

Teofila Caringal   (15 December 2017 10:41 AM)
Hello po!

I've been waiting for your action regarding our phone and wifi service,its not working almost 2 weeks na we
already reported pero wala action til now,pwede ba ma actionan ng maaga before mag Christmas?


rey   (10 December 2017 8:54 PM)
ask ko lang pwede ba ako pakabit by router lang d2 sa zapote 2 madami nakakabit by router lang pldt gamit nya nenegosyo nya kinakabitan nya mga bahay bahay at computer shop router ginagamit nila

Isabelo B. Padrique   (07 December 2017 4:54 PM)
gud am po follow up ko lang po yong kay Isabelo Padrique regarding po sa sa nireklamo niyang landline kase nasira ang amin telephono halos magisang buwan mula nong nagreklamo kmi bkit wala pa rin pumupunta dito sa amin

CABALEN MEGAMALL   (02 December 2017 2:51 PM)
Problem on Connection no dial tone,

maricris magbanua   (30 November 2017 8:18 AM)
We have no internet and landline for more than 3 days already this week.Please inspect our line as soon as possible. Our landline is 236-0879. Cel no.09055770473.

Desi   (23 November 2017 10:35 AM)
I would like to report our PLDT homerepeater which we got from you. We recently reconfigured our wifi router and from that time, the homerepeater doesn't work anymore. It has been 1 week already since I have been trying to contact your PLDT data plan for the home repeater issue. Can I request for a return call at 09178853374 or visit my home?

Fred Louise V. Bitara   (16 November 2017 10:32 AM)
Good day!
Ano na po nangyari sa sinabi nyo sakin na 1 to 2 weeks ang transfer ng account ko?
mula October 13, Hanggang ngayon na November 16 na hindi nyo pa rin na ililipat?
Pag pupunta ako sa office nyo walang ibang bukang bibig kundi fofollow up po namin?

Pero pagdating sa bayaran ang bilis nyo up to date talga. Tagal na namin nakalipat pero hindi pa rin ng bahay at hindi kami magkapaginternet sabay malamn lamanan ko may BILL ako.

Baka naman po gusto nyo ayusin serbisyo nyo?

Kristia Mabuhay   (11 November 2017 2:50 PM)
I keep on dialing 171 so I can update on some matters but when I press 1 it keeps saying I didn't press the code in the alloted time. What should I do. This always happen :(

ERick Reyes   (06 November 2017 8:33 PM)
Bumibitaw yung signal ng pldt ultera ko nag coconnect nag didisconnect.. anu ito? PLDC?

Virgilio Jr Torres   (05 November 2017 5:51 AM)
Our phone has no dial tone but has internet 2days na. Tel no. 025413816..paki-repair naman please...

Leanna Nebreja   (29 October 2017 7:26 AM)
No internet connection and landline connection here in Bubble Tea Banawe. Please do something. Fix it.

divine grace dayosan boaging   (27 September 2017 1:52 PM)
no internet connection please check or send a technician in my internet shop here in quezon hill baguio city

Arthur R. Ramos Jr.   (21 September 2017 1:34 AM)
My landline doesn't have any dial tone and no internet connection. My payment is up to date. Please send a technician as soon as possible.

Mary Jean A. Poligrates   (20 September 2017 8:42 AM)
AUTOCARE 888 PHILS. Alfred Yap yung ACCOUNT namin sa PLDT... pls need na po ma connect yung net namin..

Mary Jean A. Poligrates   (20 September 2017 8:40 AM)
Hi, follow up po sana sa technician nyo po, nasaan na ba? wala po kaming internet connection, need po ang connection para sa business po.

Niel Astillo   (19 September 2017 3:56 PM)
Hi good day. Please naman po nag bayad kami ng advance sa inyo taz nawala na yung internet connection taz ang telephone pa namin di ma contact di pa magamit...haiz..ayusin nyo namn system nyo.

kharen milano   (30 August 2017 2:49 PM)
Hi po,ma inquire lang po ako if magkano po yung 10MBPS connection? and kung malakas din po ba ang connection kung ang gamit ay 20PC.?
Thank you.

Noeme Quinco   (12 August 2017 10:13 AM)
My internet connection was intermittent for 3 days already ! Please naman paki ayos! Mawawalan ako ng trabaho page palaging ganito...

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