Light on, drive spinning, but unable to access files?

Light on, drive spinning, but unable to access files?

I have a Seagate Backup Plus 4TB USB 3.0 that has some important files I need to access on it. When I plug it in, the light turns on as normal, I can hear it spinning, but neither my Windows 10 PC or my Mac OSX 10.10.5 recognize it, and it doesn't show up in disk management either. The USB ports work fine and so does the the cable. Is there something I'm missing? Is my drive dead? Is there any way for me to access my files?

Asked by: Guest | Views: 180

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Guest [Entry]

"Hi , I have a 2 TB Seagate , external hard drive . The usb port where you plug the hard drive it was broke , after this I connect with SATA cable to the computer , HDD is spinning normal but cannot be recognize , I try with 3 computers .

What can I do to see all files and save them ?

Thank you very much"