Problem with Printhead so Printer is not working...

Problem with Printhead so Printer is not working... I bought this HP Officejet Pro 6830 e All-in One series in March 2015 and it worked very well...got new ink worked for awhile.....I do have kittens and they were jumping on it...I know the printer is sensitive....could they have caused this problem??? Now it will NOT PRINT....but says: "Problem with Printhead"???? What can be done???
Asked by: Guest \| Views: 216

Total answers/comments: 5

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Guest [Entry]

"I'm returning mine back to Costco along with the ink I had bought for it. The HP printer I had before this died the same way: Print-head failure. I believe the print-head problems are related to another issue people have with HP printers. And that would be the wasted ink by the printer when you are not even printing.

Every once in a while you hear the machine just going to town all by itself. Those sounds are from the printer shooting ink through the print-head to keep it clean. (WHAT?!?!?!?!?!?!?) Not only does this make the ink cartridges run out prematurely, it also eventually damages the print-head. ""How does it damage it?"" you might ask. Well, open up the cover and light the inside bottom with a flashlight. You will probably see splattered and pools of ink. That probably has something to do with what became of your print-head.

So why would I go through all the effort and wait to get another, possibly refurbished printer, mailed to me that will end up doing the same thing. And this time no longer having the option to return it for my money back. HP has to really find a better way to keep their print-heads running other than continually running ink through it."

Guest [Entry]

Please everybody, google HP Printhead lawsuit and sign up for the class action lawsuit that is going on involving problems with the printhead. I did and got a call the next day to take my info. HP has known they were selling inferior products for some time now and did NOTHING about it. The firms name Is Morgan and Morgan. Just google HP printer lawsuit, you'll find them.

Guest [Entry]

Did you find a solution? My 6835e is also very new and I am getting Printhead problem Oxc19a0041.

Guest [Entry]

"Hi Helen,

Hope the kittens didn't get in to too much trouble :) I'd advise giving HP Support a call, as you'll require a replacement printer (the printhead in this model is non-removable). Are you based in the US? If so, check out the link below..

[URL|'''http://support.hp.com/us-en/document/c04...]

Click 'Contact Support' at the top of the page for further details. If there's anything I can help, please feel free to contact me on the HP Support Forum or Twitter.

[URL|'''http://h30434.www3.hp.com/t5/Ink-Toner-C...]

[URL|'''https://twitter.com/Ciara_B_HP''']

Thanks, Ciara"

Guest [Entry]

"The inkjets print heads get so coagulated that ink won't pass through the fine ink jets within the print head. Using the on board cleaning solution seldom fixes this issue, once it gets that bad. In most cases the print head can be soaked in a solution of ""ink be gone"" and brought back to life. Most of the cases we see at our shop are black ink related, but sometimes the colors. If we cant fix the issue we recycle the machine at no cost to the customer, in most cases.

Update (10/05/2016)

This particular Office jet does'nt have a removable print head, so you have to remove the top cover to get access to the print head. Using a lint free cloth or durable fabric dampen cloth with ""windex"", fold cloth to be able to slide cloth underneath the print head. Note: you will probably have to unplug the printer when the print head is close to the center, so you can slide print head over this saturated cloth. Let the cloth sit for a couple hours, remove, repeat for a couple minutes removing the final buildup on the print head. Now put the printer back together and run the cleaning test to see if the printer aligns properly.

Good Luck.. George"