Can't connect to new Wi-Fi...

Can't connect to new Wi-Fi...

My firestick is connected to my old Wi-Fi and that Wi-Fi is off now but I'm trying to connect it to my new Wi-Fi and it's not allowing me because it's telling me that it's not connected to my home network. My remote won't allow me to get into my settings to change the Wi-Fi. Can someone help me? Also the charger that came with the firestick is gone so I am using my phone charger. Is that a problem? Help me please someone!

Asked by: Guest | Views: 151

Total answers/comments: 6

Comments display order:

bert [Entry]

Hi, had the same problem so contacted amazon customer service. Once you get the screen saying “…unable to connect to network…” try to press and hold the home button on your remote for circa 10 seconds - this should bring up in the bottom right corner message that new remote has been connected. Use the remote to navigate to settings to set up your new network. Voila

bert [Entry]

"In answer to your question about charging, It's fine if you use your phone charger, It's probably not the most efficient since it's not rated for it but it'll be fine.

To get your remote working again and to get to your network settings lets try re-pairing the remote.

• Hold down the Select button for 10 seconds to put the remote into pairing mode.

After completing this step your TV should say in the bottom right that the remote has been paired.

Now you can go to your network settings and set everything as it should be.

Cheers!

EDIT 1/19/2020: Adjusted Wording for Clarity"

bert [Entry]

"There are lots of users who face Fire stick not connecting to Wi-Fi issue.

Before going to solve the issue we need to know all the possible reasons for occurring this issue:

weak internet signal.

Wrong Wi-Fi password.

Connector problems.

Steps To Fix Fire Stick not connecting to Wi-Fi Issue:

Check your internet signal is strong.Verify the signal with other device.Check Wi-Fi Password is correct.Check connector and cables damaged or not inserted loose.Restart your Fire TV device.Unplug the Adapter or power cord for 3 sec.Re-plug it after 5 sec.Restart your Wi-fi.Go to settings>network then press play/pause button.

I hope this will surely solve your fire stick not connecting to Wi-Fi issue, if not then

contact amazon fire stick support by clicking on given link."

bert [Entry]

I had this problem. I changed the batteries in my firestick remote & that worked, last thing i expected as they were new batterys were only put in 6 months ago!

bert [Entry]

"It’s as simple as unplugging the micro USB from the stick itself and plugging it back in. This should work.

-Mike"

bert [Entry]

"Sometime user might come across Wi-Fi connectivity issue while using the Fire TV device. More reason behind this error such as wireless router, router configuration, wrong account setting, wrong Amazon account, outdated software version and more.

If you are recently moved to another country then change the country and language in account setting. Otherwise, you can get error “Fire stick won’t connect to Wi-Fi” as well as” Registration Failure Error”.

You can try restarting your device or Wi-Fi modem. If restart doesn’t work to troubleshooting fire TV won’t connect to Wi-Fi then you have the option to reset your modem."