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Why is my ring chime not connecting to my WiFi?

Why is my ring chime not connecting to my WiFi?

We have set up the Ring video doorbell and now have the ring chime to go with it. We have followed all instructions and looked up forums online but still unable to get the chime to connect. It finds our WiFi and the blue light pulses, as soon as it says they are connecting the blue light speeds up searching for networks and says set up has failed! I've reset the chime, reset the router, checked internet connection and not sure what I can do now! Please help?!

Asked by: Guest | Views: 163
Total answers/comments: 3
bert [Entry]

"Could not get it to connect to wifi through the auto process.

So I started a session just to connect the chime.

When my chime asked if should connect to the same SSID as the doorbell I told it not to. Then on the next screen, I selected the same SSID manually and filled in the password myself. I then connected in 10 seconds and started a firmware update. Far away from the router. Works well together now.

If your Ring Video Doorbell refuses to connect to Wi-Fi or you are not receiving notifications, there could be a problem with your Wi-Fi router channel or the router placement. See this Ring Video Doorbell Has Poor or No Wi-Fi Signal problem page for possible causes and solutions."
bert [Entry]

"This would not work right away at all. Very frustrating. The doorbell installed fine. No go on the Chime Pro. For me I am using a mesh system that combines 2.4 and 5ghz channels automatically (Netgear Deco).

I read this thread: Why is my ring chime not connecting to my WiFi?

and then this article: https://staceyoniot.com/why-some-smart-h...

I added an old cheap 2.4 ghz router I have to my mesh router’s LAN output and bingo. It connected immediately to the dedicated 2.4 ghz channel. It then set up and installed its firmware update. After that update it connects to my mesh system just fine. I hope this helps.

I had called ring support and they did not think to tell me this about the dedicated 2.4 ghz channel. The Deco app does not allow you to separate the channels. Some mesh systems might… I hope this helps someone else wiht this problem!"
bert [Entry]

"So, as suggested, I added the wifi name and password manually, rather than accept the ‘saved’ one, and this worked perfectly.

Many Thanks"