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Why is my ring chime not connecting to my WiFi?

Why is my ring chime not connecting to my WiFi?
We have set up the Ring video doorbell and now have the ring chime to go with it. We have followed all instructions and looked up forums online but still unable to get the chime to connect. It finds our WiFi and the blue light pulses, as soon as it says they are connecting the blue light speeds up searching for networks and says set up has failed! I've reset the chime, reset the router, checked internet connection and not sure what I can do now! Please help?!

ANSWERS:

So, as suggested, I added the wifi name and password manually, rather than accept the ‘saved’ one, and this worked perfectly.

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