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Infrared in remote intermittently not working with TV
The past few weeks, our Vizio remote has worked intermittently. Sometimes it works fine, other times it doesn't work at all. We checked the remote with a camera, and it is putting out the signal. A universal remote also doesn't work during the time the Vizio remote stops working, so it appears to be the TV not receiving the signal properly. The buttons on the TV still work it when the remote is in one if it's non-working times. We have done the recommended steps by Vizio - change batteries, power cycle remote & TV, check for other infrared interference (including direct sunlight). We recently moved into a newly built house, which is coincidentally when the problems started occurring. Any ideas?
ANSWERS:
"Hi @lshiny ,
Check the IR receiver connection in the TV. It may have come loose or is not seated properly (depending on connection type) because of the house move.
Also could you verify the model number of the TV? I realize that you have specified it but perhaps your model wasn't listed as an option. It has happened in the past ;-)
Update (02/28/2018)
Hi @lshiny ,
Yes.
Disconnect the power and most probably all the other cords as well (take a picture of the connections before you disconnect them, if you have a lot of cords there) and remove the back cover.
The IR board will be behind the ""dark window"" found below the screen on the left side at the front of the TV. The window is not being partially obscured by any chance?
(click on image to enlarge for better viewing)"
This may be of value or not. The remote works sometimes and at others it partially works or not at all. My series 32” has no buttons so I just unplug it and leave off over night. So far it has worked in the morning 5 times.
I bought a Visio 48” Black Friday TV. I believe I figured out the problem with the remote not working. The Visio I have I took the back off- be careful if you do this as there are wires connected to the tv and the TV’s back panel. Where the IR Sensor is there is a ribbon circuit. It came loose and there is also a small clip that locks the ribbon in place. From mounting it on the wall my hand in that area may have loosened it. But when I opened the back of the TV the clip was not holding the ribbon in place and it just popped out. I carefully put it in place and locked the clip. So far the remote is working and it has been months! I was using my phone as a remote. I am going to try not to touch that area of the TV and hopefully this won’t happen again. Visio kept having me cycle the remote- check batteries blah blah blah. I knew that wasn’t the problem. Thanks everyone for your posts- you all helped me figure this out.
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