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What dose this mean

What dose this mean

my i pod will not turn on it shows a piture of another i pod frowning and tells me to contact apple support

ANSWERS:

"Dead or loose hard drive. Could also be corrupted firmware.

Listen to the drive. If you hear it click, the drive is bad. If it isn't clicking, try and restore the iPod in Disk Mode. To do this, you reset it by pressing the center and Menu buttons in, and then pressing the center and Play/Pause buttons in. This will put it into Disk Mode to restore it. If this doesn't help, look at the drive and cable possibility again. Replace the drive, then the cable. The cable isn't the fault, in most cases. These use a platter drive, and are bumped around on a regular basis. It's usually the hard drive.

iPod 5th Generation (Video) Hard Drive Replacement

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