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What to do for Lost/Forgotten BPI ATM PIN number?

If case you forget or lost your BPI ATM card PIN number, Bank of the Philippine Islands (BPI) advises you that you need to request for a replacement of your card. You cannot recover your ATM card PIN. BPI also doesn't implement ATM Card PIN recovery for security reasons and to maintain the confidentiality of the account. You may request for ATM card replacement thru any of the following options:
1. By logging on to BPI website ( http://www.bpiexpressonline.com/ )with your nominated User ID and password and following these steps:
  • Go to Other Services > ATM Card Services > Replacement
  • Fill-out the required fields
  • Hit the Submit button
2. By visiting the nearest BPI/BPI Family Bank Branch. Bring at least two (2) valid id's.

3. By calling BPI 24-hour Phonebanking Service:
  • 89-100 for Metro Manila
  • Access Code + 63 + 2 + 89-10000 for mobile phone users or international calls. Applicable fees or charges imposed by the service provider are for the caller's account. Once you are connected, just dial "0" twice then, 1 for "Express Teller". Your call will be transferred to a Phonebanker who will assist you after positive identification has been conducted.
If you need further assistance or have other concerns, please do not hesitate to send post them in the comment below.
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"What to do for Lost/Forgotten BPI ATM PIN number?" was written by Mary under the Banking category. It has been read 43167 times and generated 29 comments. The article was created on and updated on 09 November 2013.
Total comments : 27
Colleen [Entry]

Is there any charge for card replacement in BPI
jocelyn [Entry]

Dear BPI Team,

Good Morning!

My question is to know my account number because my receipt is gone. I want to deposit in order to continue my throw how I know the account number I am in overseas. what is the process for getting my account number and the ATM card I have not yet received? Please let me know ASAP.

Looking forward to hearing from you soon.

with thanks!

Jocelyn A. Jarito
Gleen Karen Torres [Entry]

Please help me forgot my BPI ATM PIN,I need to withdraw my salary as soon as possible.
charine [Entry]

pleased help.i forgot my atm pin #..what should i do?
ceferino guerrero geografo [Entry]

please help i forgot my mobile number account in bpi banko
Denise [Entry]

i forgot my pin number
Denise [Entry]

i forgot may atm pin
Hidy D. Purisima [Entry]

I forgot my pin number..
Hidy D. Purisima [Entry]

How to overcome forgot pin code
Rey A. Lubaton [Entry]

I forgot my pin number and would like to request for a new one. I haven't used my ATM card for a long time. Thank you.
Tristan Jay R. Catapusan [Entry]

i forgot my pin
dexter carmona [Entry]

i forgot my pin number please reset and inform me a new pin no.
Kris Ann Tortosa [Entry]

Hi, I forgot my BPI atm pin no. what shout i do?is there are way to reset my pin?
Judy Ann Pangantihon [Entry]

Hello, I forgot my BPI atm pin no. and it says that I need to replace my atm card so my question is do I need to pay for replacing my bpi atm card? thank you.
Mariette R. Abaygar [Entry]

I forgot my password pin of my card... please help me with this
jhon a polaguir [Entry]

i forget my bpi pin code
Bryle Mosquera [Entry]

I forgot my pin # of my ATM Card.. what are the steps to retrieve it?
marie ann silastre [Entry]

i used wrong pin code to my bpi atm card what can i do
marie ann silastre [Entry]

i insert the wrong pincode on my bpi atm card what can i do
christianne [Entry]

good day! i would like to ask' on what to do with my ATM card since i forget my password and the ATM card i'm using is my sister's she is not here in the country she lives in TEXAS is there any possible way i can REQUEST FOR A REPLACEMENT of my card??/Do i need an authority letter and a photo copy of my sisters valid id???

Hoping for your immediate response..

Thank you very much
maricris serrano [Entry]

Hi.. I opended ATM account last year and I forget my pin number.how can I retrieve without change my account number?
Rowena Sacopla [Entry]

I open an atm easy saver account for my son. I would like to use it again to save money for his future but we already forgot his pin, what will i do? Is it possible to deposit money in different branch? Please tell me what to do? Kindly send your message thru my email. Thank you.
rocelle asia [Entry]

Im trying to call your bpi hotline. It's always busy..
rocelle asia [Entry]

I pinned my number wrong. Is it possible to retrieve it within this day?
kia [Entry]

Good Day! I forgot my pin. Could BPI replace it? I did not use my card for how many months.
dyanilan [Entry]

I think something wasn't mentioned here. Is there any replacement fee?
Darence Joy Mateo [Entry]

Good day! my problem is I forgot my pin number for my atm easy saver. I want to continue my account however, I cant go to bpi outlet personally to ask for replacement because im out of the country. is there anyway that you can help me with this matter. pleas email me on my email address. thank you