Knowledge base management system is popular among companies.It is a customer support tool, FAQ and help desk system. Can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails. An FAQ is a relatively short list of some of the most common questions that are asked of customer support and their answers. When customers first use help desk software, they should be exposed to a program or self-help list which will attempt to answer their questions before they ever get a chance to make a call.
Besides,as soon as a distressed individual gives a call to the knowledge based management system, it starts working. If the problem cannot be traced at the first instant then the problem is directed to the more advanced levels where the professional experts deal with different specific software and are sure to provide a solution to the problem being faced. It starts tracking the issue at the onset of the tickets.
Many knowledge base management system programs offer the convenience of a user-friendly menu and easy-to-manage files. For those customers who are not technically advanced, menus can be set up to offer a variety of common questions.Customers can choose from a variety of help topics and even copy and paste error messages to send to IT.
Six Top Benefits of an effective knowledge base management system:
-Can inventory your hardware and software across the enterprise
-Can keep track of licenses
-Can handle issue management and trouble tickets with ease
-Can monitor your network and bandwidth
-Can manage changes and configurations
-Can map your network