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Key Features of Trouble Ticket Management Software...

Trouble ticket management software which is written in PHP and is usually a sophisticated ticketing system with a MySQL database as its backend. This system is web based that can run PHP. This php helpdesk software is a fully web-based customer support service and it can be developed in a couple of days. Trouble ticket management software has a perfect and comprehensive approach for handling customer support issues.
The ease with which trouble ticket tracking software can be set up and used makes it a desirable substitute to other expensive and highly complex ticket systems. Despite being simple, it provides the basic functions of easy management, structuring and storage of your service and trouble tickets. There are number of trouble ticket management softwares in the market and have many powerful functions. These functions may vary from one software application to other knowledge base management application.

Here list some key features:
  • Easy to use 
  • 100% web-based
  • Cross-browser
  • Cross-OS
  • Customer self-service system
  • Email synchronization
  • Smart assignment logic
  • Elaborate reports
  • Flexible customization
  • FAQ section / knowledgebase
  • Ticket tracker
  • History/logger  

Requirements: 
  • MySQL 4 or higher 
  • PHP 5.2 or higher
  • Zend Optimizer

Trouble ticket management software is designed to streamline the process of supporting your customers while minimizing the cost of support staff. Many times, customer support staff must answer repetitive questions. The purpose of the tool will be defeated if you invest your time building its database only to find that your web site is not compatible to run it properly.This type of software ensures that your customers get the solutions to their problems as quickly as possible. That is the bottom line.

Installing a trouble ticket management software on your website is certainly beneficial, but before you actually do so, you need to consider a few things, obviously because not all support ticket softwares available online have the desired functionalities. For example,select PHP ticket systems only if your web site supports PHP.
 

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"Key Features of Trouble Ticket Management Software" was written by Mary under the Computers, Tricks, Tips category. It has been read 1749 times and generated 0 comments. The article was created on and updated on 21 June 2012.
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