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Using iKode Helpdesk X to Build First-class Customer Service...

With the global economy being at the level it is at, and with most companies struggling to make it through the crisis, time has become all the more important. However, customer service is the King! In order to streamline support customer requests and enquiries, and to better serve you, businessmen need to utilize a php helpdesk support system.
Apart from the traditional customer service applications, Now web based solutions are becoming more and more efficient and popular.iKode Help Desk X (http://www.phphelpdesk.org/) is one of the masterpieces! It is a PHP & MySQL web-based helpdesk support software which can benefit any kind of business allowing to deliver consistent, trustable, reliable and superior support services during pre-sale, sales and after-sale.

Lightspot of "iKode Helpdesk X":

Flexible

It is 100% PHP coding. PHP is open source scripting and programming language which offers lots of instrument to the web developers and programmers for best web application. Depending on the license permissions of the software package, you or your technicians can quickly add new functionality to it or modify existing functions whenever you need it.

Customerized

Easily customize support sidebar and submit form on your website. It also allows customers to create different types of custom requests forms so that you can reach out to users and collect all of the information required.

Real-time

With Automatic and real-time ticket assignment functionality, It can automatically distribute the tickets to your technician based on their availability and criticality of the incident. At the same time,it also includes a simple customer relationship management module , which provides CRM portals for self-service.

Sharable

iKode Helpdesk X can not only provide ticket management and CRM solution but also yield an comprehensive knowledge base. This function gives customers chance to help themselves. And visitores can alse share the knowledge base article to social networking site, such as Twitter, Facebook, Google+ , etc.

Global

It is available with 8 languages which are English, Dutch, Bulgaria, French, Magyar, Portuguese, Greek and Chinese. Customers can also create their own language package by yourself.

And more...

Nowadays,most companies use help desk software as a tool to enable customers to contact and communicate with their customer support division. As iKode Helpdesk X has positively and profoundly impacted how we interact with our customers. Thousands of organizations of all shapes,sizes and languages use iKode Helpdesk,including many great institutions and brands.

Overall, maximize your customer support solutions! Keeping your customers happy! Satisfying customers with quicker and higher-quality service! Try Helpdesk customer service application, try iKode Helpdesk X!
 

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"Using iKode Helpdesk X to Build First-class Customer Service" was written by Mary under the Computers, Tricks, Tips category. It has been read 1661 times and generated 0 comments. The article was created on and updated on 16 August 2012.
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