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PHP Helpdesk Software Support Business Prosperity...

PHP Helpdesk software is a customer support tool, FAQ and help desk system that based on PHP and MySQL. The PHP helpdesk software, iKode Helpdesk supports unlimited user-defined accounts for service staff, in-built spam blockers, unlimited groups, pre-defined responses, customizable fields in customer entry forms, ability to attach files, advanced search functions, email alerts for notifying addition of tickets and their responses, smooth translation to other languages and user-friendly web interface.
Firstly, Php web based help desk software allows customers to easily create tickets through an interface or send email-based inquires that are automatically directed to the help desk.This system can be used to market your web pages and get information such as most-visited pages and so on. Their instant chat system allows you to directly chat with visitors and customers.

Secondly, customization, is another big benefit of having your Help Desk coded in PHP. Depending on the license permissions of the software package, you or your technicians can quickly add new functionality to it or modify existing functions whenever you need it. The software also provides a tool that can be customized to guide customers to solve their problems in a step-by-step method.

Thirdly, PHP based software runs very fast, can be incorporated with Web 2.0 design elements and can provide a high level of security.All of that can only help to improve the rapport you create with your clients and help solve issues on time. PHP as a universal server side programming language carries benefits that other languages are lacking, therefore it's the ideal platform for a serious stand-alone Help Desk application.

Finally, you can take a step in that direction by selecting a PHP-based help desk system such as iKode HelpDesk X that connects to a MySQL database. PHP is open source scripting and programming language which offers lots of instrument to the web developers and programmers for best web application. Instead of investing heavily on telecommunication and IT infrastructure, you can achieve more efficiency and at the same time increase performance by using a PHP Helpdesk software.
 

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"PHP Helpdesk Software Support Business Prosperity" was written by Mary under the Business category. It has been read 1467 times and generated 0 comments. The article was created on and updated on 04 August 2012.
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