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Cebu Pacific Customer Service | Hotline Phone Number

Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:
Local Phone Numbers:
  • (02) 702-0888 (Manila Office)
  • (032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
  • +852-397-33800 (Hong Kong Office)
  • +65-315-80808 (Singapore Office)
  • +612-9119-2956​ (Australia Office)
For your Group Bookings call:
  • +632-2905241 to 42
  • +632-8027163

Do you any concerns with Cebu Pacific?

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"Cebu Pacific Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read 234096 times and generated 693 comments. The article was created on and updated on 19 May 2013 .
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Total comments : 693
Joan mae Langote   (16 May 2018 7:47 PM)
I want to inquire regarding how to rebook our ticket. I check thru online and it shows i need to pay 9,700???? My flight is on may 18 manila to narita. How come i need to pay 9,700??? As if i bought new ticket again. I tried to call ur customer hotline but ut seems I juat spens money for nothing. Waiting for more than 10 mins and nothing.

irose sastrillas   (12 May 2018 2:22 PM)

can u plss help me about my baggage because im arrive now at butuan airport but my baggage is not here i dont know if how can i contact someone about my concern


wagener   (11 May 2018 9:19 AM)
i want to pay with creditcard but i changed my phone number. so for conformation for payment how can i change my number as a member

juni martini   (08 May 2018 4:58 AM)
Dear Sir.
Do you have Customer Service Number for Customer in Indonesia (Jakarta) ?
I will deliver my complaint about my booking.

Ret Q. Beatisula   (02 May 2018 1:14 PM)

Good day. ask lang po. planning to go home this from Manila to Iloilo with my 8 year old son pero wala syang ID Card, pwedi ba livebirth? Eto lang kasi dala kong proof para sa kanya. Kindly facilitate, need your advice,

More Power,

Erika Joy Raya   (17 April 2018 6:59 PM)
Good day! Ask ko lang po bakit po yung natanggap kong email about sa official receipt ko nag eerror pero ayos at confirmed naman na ang nakalagay sa Itinerary ko? Please help me and do reply. Thanks.

Merrychu   (17 April 2018 4:20 PM)
Good afternoon!

Inquire lang po about Dynamic Currency Change?

Kasi po nag book po ako last saturday April 14, 2018 from BANGKOK to MANILA yung amount ng fare ko po is 4,055 credit card po yung gamit ko pero ang approved amount po sa credit card ko po is 7,162.47 bakit po naging malaki ang babayaran ko po?

Paano nang yari yun?

Merrychu   (17 April 2018 4:19 PM)
Nag book po ako ng ticket gamit ang credit card ko po yung fare po na na book ko is 4,055 pero yung na approved sa credit card ko po is 7,162.47 po.
Ask ko lang po kung bakit tumaas ang babayaran ko po?

Merrychu   (17 April 2018 4:13 PM)
Good afternoon po

Ask lang po ano yung Dynamic Currency Change?

Jered Larida   (16 April 2018 11:07 PM)
Hello Cebu Pac.
Meron lang akong concern about sa aking handcarry. Okay po ba ang Walkie Taklie na gadget eh handcarry sa flight ko this coming Saturday manila davao

Jered Larida   (16 April 2018 11:04 PM)
Hello Cebu Pacific.
okay lang po ba hand carry and walkie talkie na instrument. My flight is from manila to dvao this coming Saturday.
maraming salamat.

Lia   (15 April 2018 5:55 PM)
Hello ... asking for how could I pay 15kls to add my flight for tomorrow thank you

RENATO PASCUAL   (15 April 2018 10:51 AM)
Yesterday, 14 April 2018, I boarded Flight 5J 996 with my wife from General Santos City to Manila. We were seated at Seat numbers 16A and 16B. When the flight took off from GenSan, I have placed my cellphone connected to a powerbank and my Bose Headset inside the pocket in front of me and behind seat number 15B. When the flight landed and we started leaving the plane, I just picked up my phone which is connected to the powerbank. i forgot to look for my Bose headset which I forgot was also placed inside the pocket.

In view of the above, I would like to request for assistance in finding my lost Headset. Its very important for me because it was a Christmas gift from my son.

Thanking you very much in anticipation of your kind assistance.

Best Regards,


Mary Grace   (13 April 2018 9:18 PM)
Hello Cebu Pacific,

Pwede po ba icorrect ang spelling Ng surname ko?De Guzman po Hindi Dear Guzman.Would you please help me?my reference no.is 010320152625

Ritzchie Idian   (08 April 2018 8:48 AM)
Hi Cebu Pacific,

I am a passenger of Flight 5J 187 who arrived earlier this morning, April 8, 2018, in Manila from Incheon, about 630am. When I was unpacking just a while ago, I noticed that many of. my pasalubongs which include key chains, , ref magnets , everland souvenier items was stolen from my backpack which I was required by Korean Immigration to check in because of the music box i bought at the Seoul Tower. I am really disappointed because I am not expecting that even small things but of great sentimental value will still be of interest by the thieves on our baggage handlers. Can somebody from your office help me? My number is 09985823234. thanks.

Lorena M. Macahia   (07 April 2018 11:49 AM)
Good day po... ask ko langg po kung saan po kami makakakuha ng unaccompanied certificate from airlines... my niece who is 15 yrs old will go to dubai on april 19 and he need that certificate to be able to issue aurhority to travel from dswd... thanks and hope you will help us..

Cherry Mae Panal   (07 April 2018 7:51 AM)
Good morning! I actually had concern with my friend, because she was on board flight 5J249, 5 April 2018, seat 7F (but she sat on 7D) Cebu-Gensan, ETD 12:15 ETA 13:35. She forgot her ticket and ID this afternoon on the plane bound to General Santos from Cebu. Please help her because it was a round trip ticket and she will be using it this coming 14 May 2018 for her flight to Cebu from Gensan. Thank you so much! Please help us.

ADA S. GUELOS   (04 April 2018 10:33 AM)
Good day. I have booke a flight for Mylen Carreon Iloilo-Davao-Iloilo on May 8 & may 13, 2018. I made a double payment, one for Pay Pay & one for my Citibank mastercard. It appeared that the payment was received. However, no confirmation number appeared & it said there was an error. DSoes this mean she has no confirmed flight yet?

Jonah Tamoria   (03 April 2018 3:19 AM)
I just purchased a 2 round trip ticket Manila-Davao, My concern now is when i checked our itinerary my husband name was spelled wrong . It should be GARY and not Garyt. will there be a problem on that. Our trip date is on April 30- May 02. Please reply, Thank you.

daisy   (02 April 2018 8:28 PM)
check in baggage

daisy   (02 April 2018 12:39 PM)
Inquiry how much i could pay the 15kls.baggage 4hours before the flight

daisy   (02 April 2018 12:37 PM)
How much i could pay the 15 kilos , 4hours before our flight?

AMELITA SIA   (31 March 2018 2:01 PM)
Hi. I just want to know the list of passengers from manila to shanghai v/v this coming april 12 and 16 2016. booking reference number is H6M94L AND HD4YTZ respectively. Thank you

Emily Darantinao   (30 March 2018 8:07 AM)
Hi..just asking to correct my surname on my booking it should be "Darantinao Not Darantinai..For your assistance..

Booking reference number:H9J2U7
Correct name: Emily Darantinao

Thank you in advance.

Joen villamayor   (29 March 2018 11:59 PM)
Bcoz its holiday. Sobrang hirap naman kumontak sa cebu pac.. Can u please helo me retrieve my booking. Our flight is on april 1. I need to rebook it but i cant access becoz my friend used her get go id while booking our ticket.

Robert   (27 March 2018 11:56 PM)
It is impossible to log in. Red block ERROR. too many wrong passwords. I am trying to set up an account not LOG IN.
Tried to email your customer service and it will not allow that either.
Please fix this.
Extreamly bad publicity.

Visa jane farolan   (22 March 2018 2:16 PM)
Hello.. I already called the customer service via landline.. unfortunately our conversation was stop. My original flight is PJNTH My rebooking flight is on April 10 5J 415/597 klo- ceb 0430/0525 ceb-dvo 1225/1335 i need confirmation lang po. Kanina pa po ako tumatawag paulit2 nasasayang ang load ko sa kakahintay pri Facebook wala di. Sumasagot kaya please pa send n lng sa email ko. CONFIRMATION lng po tlga. Thank you

Jovelyn Tulod   (13 March 2018 4:16 PM)
Good Day po ask ko lang po kasi nakapag add on po ako ng baggage kaso hindi ko po nabayaran as of 24hrs pero nag add on sana ako ulit hindi na ako makapsok kailangan daw bayaran yong naka pending pero nag try ako magbayad sa LBC hindi na nila iaccept..how to add on ulit ng baggage??

HUBERT DY AN   (09 March 2018 6:55 PM)

Marnie Villarosa   (02 March 2018 6:00 PM)
For assistance please!

We received a notification that our flight has been rescheduled. We confirmed the said time. However, we haven't received any feedback to confirmed.
Please advise.

Thank you!

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