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Cebu Pacific Customer Service | Hotline Phone Number

Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:

Local Phone Numbers:
  • (02) 702-0888 (Manila Office)
  • (032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
  • +852-397-33800 (Hong Kong Office)
  • +65-315-80808 (Singapore Office)
  • +612-9119-2956​ (Australia Office)
For your Group Bookings call:
  • +632-2905241 to 42
  • +632-8027163

Do you any concerns with Cebu Pacific?
"Cebu Pacific Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read times and generated 664 comments. The article was created on .
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Total comments: 661
661 Mia Pyrille Gustilo   (15 February 2018 5:39 PM)
Hi! How come im unable to call the cebupac hotline?

660 jonafer cahansa   (15 February 2018 7:34 AM)
hello po, tanong ko lang, nagpabook kc ako papuntang manila tatlo kami ng kaibigan ko. yung isang name po ng kaibigan ko nakalimutan ko lagyan ng jr. kasi may jr pala siya, concern ko lang. ok lang po ba yun?

659 Rocelyn Taglinao   (06 February 2018 10:19 AM)
ngpabook po ako sa friend ko po.pero one month na po hindi pa rin po niya ge send ang confirmation code po..kasi mali daw ngkulang ng isang letter ung apelyodo po ng asawa ko po.sabi po niya hindi pa raw ge send ung confirmation sa cebu pac po.

658 Leticia Kristoffersson   (22 January 2018 3:11 PM)
i book a flight from Manila to Davao on March 26 to 2 april 2018 and i write a wrong year with may mother birthday and i want to change it and i hope they can help to change , my mother name is Soledad Jugar March 3 1936 my booking nr is ZY3M7F my mobil nr is +46730604287thank you for helping

Very Truly
Leticia Kristoffersson

657 Marilou Fernandez   (19 January 2018 8:41 AM)
So bad i am trying to contact your hotline for many 2 hrs. nobody is answering. So bad.

656 cheryl e cuyos   (09 January 2018 8:44 PM)
kindly confirm booking i made today with reference #10011800329891 and made payment thru bdo at 11:39:28
and reference #10011800364498 thru bdo 12:23:40

655 Ronalie Bataga   (08 January 2018 9:54 AM)
can you change the title name to my ticket?

654 Kate Nyza Abobo   (06 January 2018 9:43 PM)
Hi, Goodevening. This is kate nyza. I checked my ticket and there was a mistake. My flight was supposed to be tacloban-manila but I accidentally booked it as Manila-tacloban. Is there anything that I can do??? my flight is tomorrow. I am acknowledging my mistake. It was too late for me

653 CHLOE MARIE STELLA A POLIZON   (05 January 2018 11:50 PM)
gud am.. i would like to ask how can i book for a ticket cebu to hongkong for my niece and grandson ages 12 and 8 yrs old? I already have a ticket and they want to go with me but i cant book them cause they're underage.. hope u can reply asap baka ma ubosan na akong nang murag airfare.. thank u..

652 Annafe   (01 January 2018 1:39 PM)
Hi I have been trying to contact Cebu pacific for couple of days now as my CEBU PACIFIC ONLINE ACCOUNT IS LOCKED, well no idea what happened I am 100#% sure that I entered correct password, agents keep on asking me to contact reservation or please coordinate with getgo team which has nothing to do with my problem! My getgo account perfectly works!. My problem is the Cebu Pacific Online Account it self as it always say "Log in Error/ Default Exemption"

651 Isaac Amosin   (28 December 2017 8:10 PM)
Sir / Maam: Magtatanong lang sana ako if hindi na po ba talaga avail ang mga bayad center para makapag pa book ng flight sa cebu pacific? Ang nakalgay kasi credit card, paypal lang.. salamat po

650 ESPIRIDION B. BALDEO   (26 December 2017 9:34 AM)
Ano po ang dapat kong gawin dahil ang nabook na pangalan ko ay Espiridon instead of Espiridion? thank you.

649 Megenila C Guillen   (21 December 2017 3:56 PM)
Name: Megenila C. Guillen
Address: Balilahan, Mabua, Tandag City
Agency: Department of Education, Surigao del Sur Division
Cp #: 09088646153
Flight date: November 18, 2017
Destination: Butuan to Manila

Ticket: QDGEWJ



I would like to request for an electronic copy of my boarding pass which I lost last November 26, 2017 after my arrival at Butuan Airport. I badly needed the electronic copy for my liquidation in my office.

Hope to hear from you the soonest.

Thank you very much and hoping for your kind consideration.

Sincerely yours,


648 Myla   (18 December 2017 10:52 AM)
Good morning po,we're planning po na mag bakasyon nextweek sa vietnam for 7days,kasama ko po daughter ko na 1yr. and 2 months old po,since baby pa pwede ko po ba sya pagdala ng water (wilkins) atleast 10liters po sa extra baggage po namin?
Please reply po...THANK YOU....

647 hazel tan   (17 December 2017 9:23 AM)
pls. let me know what are the option if the guest cant make herself available due to signal no.1 in Mindoro and there is no ferry to sail to Batangas before heading to Manila. Her name is Elyza Hazel Tan flight no.5J389, booking ref. ZJV9GE. Departure date: December 18,2017

646 Tseng Nien Tzu   (16 December 2017 5:01 PM)
My son has a confirmed flight with a confirmation Number of FHGWNX.
But when we look at it it doesnt has the time and date
does this mean they dont have a flight. Thanks need to know asap please.

645 ESTRELLA C BALAAN   (13 December 2017 9:56 AM)
Goodday! to your good office i just want to know if a 7 months pregnant woman can still travel from manila to bacolod. this end of december

Pls. reply soon thank you so much your immediate response will be greatly appreciated.

644 Jann Aiza Salucop   (13 December 2017 8:33 AM)
Hello po, goodmorning! nakapag book po ako October 2, 2017, pero namali ako ng type ng name instead of DOMINGO, i typed DOMNIGO,

643 hannah ramirez   (05 December 2017 10:10 AM)
hello there! can i use birthcertificate as a valid id for my 2 yr old daughter for a domestic flight? thankyou!

642 Aileen tabilog   (01 December 2017 3:02 PM)
Hello good afternoon,nag pa book PO ako kanina,mali po nakalagay na middle name ko po colomod instead of colimod.please I need your assistance po for quick action sa concern ko po. Than you.

641 Mary ann Morales   (30 November 2017 7:37 PM)
good day!mam/sir, actually my husband has 32kgs allowance baggage yet but he needs 8kgs more but he cannot do any transaction since his boss getgo account made it and its holiday today until monday and no booking office in dubai. what should i do? please assist me and how much the additional charge and how can i pay it? i will appreciate your immediate response for this matter. Thank you in advance.

640 jessa   (29 November 2017 10:15 AM)
Hi po. kakabook ko pa lang po kanina. nagkamali po ako sa surname ng kasama ko "Vallaodid" ang nalagay ko imbes na "Valladolid". Assistance please. Thank you!

639 leila Mojica   (28 November 2017 12:07 PM)
ask ko lang kung pwede pa irebook ang flight from dec 1 2017 to january.? Manila to Zamboanga?

638 Catherine May Castor   (24 November 2017 12:33 PM)
Good day sir/maam i would like to ask how to change the email address on my itinerary booking to match it on my getgo account?thank you

637 aivy joy sevilla   (22 November 2017 1:50 PM)
may tanong lang po ako..kakapabook KO lang po ng ticket knna.. nagkamali po kc ng surname.. instead of joel pescador dapat po ay joel Sevilla.. ask KO lang po panu maiba ung surname.. baka po kc kapag oras n ng flight ii Hindi I accept..thankyou po.

636 Janeth P. Saldon   (20 November 2017 10:29 AM)
Good morning po... Paano po makakuha ng boarding pass ahead of flight date? Need to be submitted po for travel refund.Thank you po.

635 Joseph Isla   (17 November 2017 10:18 PM)
Hello poh tanong ko lng sana kung allowed ba mag check in ng Television 32" at Piano together,bale wala na poh ako maleta or any luggage na ilagay ung dalawa lng,

Salamat po ng marami..

634 rommel sanchez   (17 November 2017 11:32 AM)
maam good noon, tanong lang ako sa booking ko sa anak ko maam, booking referrerence BHWR2E cagayan de oro to manila jan. 6 2018, bat walang nakalagay na flight details maam.at pwede ko rin pabago ang name niya maam nagkamali ako pag tpye. MHEL SANCHEZ SANCHEZ ang nalagay ko sa guest details nya maam.MHEL STEPHEN SANCHEZ ang full name nya maam. ako pala si ROMMEL SANCHEZ father of mhel stephen sanchez. sa akin nakaname yong credit na ginamit ko maam. hintayin ko yong rely nyo maam. maraming salamat

633 Arlene S. Surla   (09 November 2017 10:22 AM)
How to rebook a flight? How much it will cost?
Manila to Bangkok and vice versa. Thanks

632 Aly Reyes   (08 November 2017 2:01 PM)
I have a flight coming from Singapore to Manila on November 15 which coincides with the NO-FLY Zone dates of the ASEAN event. What will happen to our flight? Will it be cancelled, delayed or will it be rebooked to a later flight?

631 Normita Flores   (08 November 2017 7:24 AM)
We depart from Manila bound to Busuanga on Nov 7,2017 at 1:30 pm CEBU PACIFIC DG6051 seat number 2A unfortunately my husband left his iphone 6 white color on his seat, is there any chance uou can help us check for the lost and found and maybe its there? Thanks a lot God Bless you guys
My contact number 09299755112

630 lensey   (04 November 2017 11:06 AM)
Please help us how to process the changing of name.

629 CHERRY CAWAYAN   (01 November 2017 9:35 PM)

628 Julius Santos   (13 October 2017 10:20 AM)
Why does our payment gateway always "hang" ... everytime I want to pay through BDO, the message "operations time out" appears and I can not complete my transaction.

627 Juliana   (10 October 2017 11:38 AM)
I need your help regarding a plane ticket booked for Dec. 2 flight but the guest will not be able to make it..Please give us options para hindi naman po masayang yong binayad..Thank you

626 jed i. ladrido   (08 October 2017 5:17 PM)
Good Day, Maam/Sir, concern ko lang po..kasi nag kamali po yong pinsan ko sa pag lagay ng Date of birth ng baby ko, sa plane ticket po namin.,ang naka lagay po dapat ay JANUARY 26,2017 tapos ang na ilagay po ay JUNE 26,2017. mag kakaproblema po ba sa pag alis namin o okay lang po iyon?BOOKING REFERENCE NUMBER. PYI6XC.,Maraming salamat po

625 Angel L. cresencio   (08 October 2017 0:59 AM)
I want to an additional 10 kilos for my wife baggage, please assist me and how much the additional charge and how can i pay it. I will appreciate your immediate response for this matter. Thanks!

624 vincent aranas   (05 October 2017 6:10 PM)
good day!! i just want to rebook or refund my flight tomorrow noon at 5J783 with the reference number Z8M93 due to my schengen visa schedule on monday.

623 Joey Nilo   (03 October 2017 10:08 AM)
I want to add a additional baggage 10 kilos, please assist me and how much additional charge.

622 Edna De Jesus   (25 September 2017 7:33 PM)
Peace! After i failed to go through in booking to Boracay & Bangkok in which the status was pending because i did not pursue the booking by paying, i can not book on line as Get Go Member which hinder me in booking for Osaka Japan where i am going with my guest member.

621 Dantly Villanueva   (25 September 2017 9:34 AM)
Pls attend to this. My companions name is EVELYN S. VILLANUEVA and not VILLANURVA,in addition how can i rebook my ticket instead of Sept 23 i will have it on sept 22 for departure from Manila to Gensan. Thankyou

620 Salima Pangcatan   (24 September 2017 3:51 PM)
Good day. I would like to verify if my friend's name Laida Tomanto was booked for the flight from Manila to Cagayan (Sept. 28, 2017) since we didn't received any confirmation from online transaction, this is urgent. Thank You!

619 Rolando antonio vazquez   (21 September 2017 4:10 PM)
Good day!

Regarding my flight booking reference number NB7H3Z amount php 4,626.48 was canceled due to you have a flight changes of hours and you offer a free cancelation to this booking. In this regard I rebook my flight with the same booking reference number NB7H3Z AMOUNT PHP3,799.60. Cebu Pacific airlines please i would like to follow up my billing status in my credit card because the amount reflicted in my credit card is not the amount that I expected.thank you.

618 Antony Morris   (19 September 2017 9:41 PM)
I booked a flight for my Philippine maid Booking Ref: MY6UNC under the Name" Fanny Navarro" The mistake I have made is NAVARRO is my maids MIDDLE name and not her Surname! her Surname is MONTOYA. Can you please correct the ticket to read FANNY MONTOYA
Her Flight is this coming Saturday 23rd September

617 lolimel dimarucot   (19 September 2017 5:31 PM)
hi po. ask ko lang if magkano po ang charge kung pa rebook ko po yung flight ko instead of dec 6 move to nov 22 same te din po

616 nene   (19 September 2017 4:10 PM)
Please send official receipt related to this booking reference no. X5FS3B.

You only emailed the itinerary. the reply request sent to cebu pacific email address
which sent the itinerary ALWAYS BOUNCED BACK AND SAYS IT IS NOT A VALID EMAIL ADD..."itinerary@advisory.cebupacific5j.com" and "advisory.cebupacific5j.com".. HOW COME YOUR EMAIL ADDRESS IS FAKE/NOT RECOGNIZED yet you were able to email the itinerary using that email add.????? maybe you just donot want to entertain any query....


615 john christopher licas   (16 September 2017 10:05 PM)
hello ask ko lang po sana kong tama po ba na dina papasukin ang asawa ko sa check in area if 9:00pm po sya dumating at 10:00pm po ang flight nya,,??? nakiusap napo ang asawa ko pero dipa rin sya pinapasok eh may 1hour pa naman po,,,

614 SALAH RASHED ALI MUBARAK ALKETBI   (14 September 2017 5:49 PM)
Hi po about po Kay Salah Rashed Ali Mubarak Alketbi mali po yung birth year nya pa change po instead of 1998 dapat po 1988.
Flight number 472
Booking Class E
Source BCD
DEP. 2017-09-20T2325
ARR. 2017-09-20T0045


613 Rea Jacama   (13 September 2017 10:19 PM)
My concern is to retrieve itinerary ticket dated May 9,2017 for some personal reasons. The name of passenger was Noel D. Jacama. Flight from Dipolog to Manila time 3-5pm. I hope you will consider my request as soon as possible.

612 ANABELLE CANLAS   (13 September 2017 1:26 PM)
Good pm. Mag Inquire lang po. How much fair going to Silay Airport terminal? Thank you

611 Wowie Gaurino   (12 September 2017 12:12 PM)
Hi, wala po bang cancelled flights today sept. 12, manila to bacolod? Please, verify. Thank you.

610 Ace Justice Javellana   (12 September 2017 5:44 AM)
Good day!!!

I just would like to verify if my name and Wellyn Teodosio was booked for the flight from Manila to Iloilo Sep. 17, 2017, since i received no confirmation from my online transaction, this is urgent. Thank You!

609 kate   (31 August 2017 12:23 PM)
i would like to ask if i can refund my round trip airfare since i got offloaded? if its possible how long it will take for me to get it back?

Or if ever i will rebook it can i just transfer / give the ticket to my friend or relative?

Look forward for your respond.
Thank you.

608 I Evans   (29 August 2017 2:34 PM)
I wanted 20kg checked baggage but was charged for 20kg plus 15kg. How can I remove the extra15kg and get a refund?

607 Angie Maligaya   (29 August 2017 2:09 PM)
I was asked by my friend to accept/confirm booking of her family but was not able to contact your landline number. 1. Booking reference RHKTXK - passengers Joemarie, Kemuel Joem, Shemuel Joem MARTE, Manila to Bacolod on OCtober 30, 2017. 2. Booking reference SFRHPA - passenger Ms. Sarah Sulla, Manila to Bacolod on November 6, 2017. Thank you.

606 john mark abelada   (27 August 2017 7:02 PM)
i have booked my flightwith 3 passenger manila to bacolod september 26 2017, and bacolod manila october 2 2017. it was confirmed but my itenerary receipt was not sent to my email. please send them to me. thank you

605 allan austria   (25 August 2017 9:33 PM)
I just would like to verify if my name was booked for the flight from Manila to Cagayan de oro September 5, 2017, since i received no confirmation from my online transaction, this is urgent. Thanks You!

604 Gina Banusing   (22 August 2017 10:36 PM)
Hello po may flight po kami sa Sept.24,to Bangkok ,magkano po ang charge kung i move nmin sa Sept.23 parehong oras ng Sept.24.Salamat po

603 Dawn Marie Ann Francisco   (20 August 2017 9:57 PM)
Good day!!!

I just would like to verify if my name was booked for the flight from Manila to Cagayan de oro December 20, 2017, since i received no confirmation from my online transaction, this is urgent. Thanks You!

602 Dawn Marie Ann Francisco   (20 August 2017 9:55 PM)
Good day!!!

I would like to verify if my name was booked for the flight from Manila to Cagayan on December 20, 2017, since i received no confirmation from my online transaction, this is urgent. Thanks!

601 Rachellyn   (17 August 2017 2:20 PM)
can i move my flight earlier? do i still need to pay additional payment if i rebook it? my flight is on September 25, 2017 and i want to rebook it on September 21. is it possible??

600 Susan   (11 August 2017 4:33 PM)
How do I change the name on the ticket I had booked?

599 Potre Dirampatan-Diampuan, PhD   (09 August 2017 6:59 PM)
Hi! As they say, "Give unto Caesar what is due to Caesar." I must convey my gratitude and congratulatory note to Cebu Pacific and a commendation to some personnel on behalf of my family (my husband, Mr. Eshmael S. Diampuan; and our son, Hamza D. Eshmael) as we traveled together.

On July 28, 2017 our flight 5J 589 Manila-Cebu en route to Narita (5J 5062) was moved from 11:55AM to a 3:30AM flight accordingly on account of an electrical issue of the aircraft. This was a good decision for everyone's welfare on the flight.

Even as we were inside the aircraft, we have informed one of the crew members, a stewardess, that we shall not be able to catch up with our connecting flight 5J 5062 at 5:50AM from Cebu to Narita under the circumstance. In a few minutes, that lady came back to us informing us that arrangements have been made so that we shall be taking the Manila-Narita flight instead. An announcement was also made that a meal shall be served inside the terminal while passengers shall be waiting for the flight to Cebu.

In our case, we were met and attended to by a ground personnel, a guy. I wished we got his name, but we will appreciate if he could be identified as we commend him for a very satisfactory service taking care of us all the way from receiving us back to the terminal after deplaning the cancelled flight, assisted in our new check-in, and promised to send us some noodles at the departure area, which he made good. We saw the noodles at the boarding area.

In addition, we shall not discount our delight in the flying skills of the Pilot on Flight 5J 570 Cebu-Manila, August 1, 2017. He is proudly one of our good Filipino pilots around possessing the necessary adroitness from take off to landing all the way.

We commend both the crew member/stewardess who in real time assuredly managed to transfer us to the the Manila-Narita flight; and surely the guy who in turn, received us and assisted us making us comfortable. Kindly identify them and give them the merits that they deserve for services so well rendered.

As a consequence of these services extended to us, my family was able to meet our itinerary in Japan.

Kindly acknowledge receipt of this letter and with the hope that you will share with us the names of the personnel we are referring to. Thank you so very much. Mabuhay ang Cebu Pacific!

With deep appreciation,

Dr. Potre Dirampatan-Diampuan
B23 L5 Zamboanga St., Maharlika Village
Taguig City 1633
drpotre@yahoo.com; potreddiampuan@gmail.com
Telephone: 632 838 6153
Mobile: 63 917 826 0752

598 Gladys Acdal   (09 August 2017 2:02 PM)
magpaparesend sana ako ng iterenary ng pinabook ko kaso hindi ko macontact sa cebu pacific please sana paki facilitate my concern to cebu pac flight ko is manila to tagbilaran

597 TIMOTEO BERNARDO UY   (07 August 2017 8:48 AM)
Good day!!!

I just would like to verify if my name was booked for the flight from Cebu to Manila on August 31, since i received no confirmation from my online transaction. this is urgent. Thanks.

596 Werner Guanzon   (05 August 2017 11:39 PM)
I wish to change my schedule travel time from 4:45pm to 7:15pm from Manila to Legazpi on August 19, 2017 because of my prior flight from Bacolod to Manila was 2:20pm the same date that might cause the delay of my arrival and check in time.How can I do so?

595 Sheila Marie Aradillos   (05 August 2017 3:25 AM)
Good Day!
I have booked my flight with 4 passengers on October 30,2017 it was confirmed but my etinerary receipt was not sent to my email. Kindly facilitate my concerns. Thank you!

594 Carmelita Lanuzo Collada   (24 July 2017 5:45 PM)
I have book my flight July 1,2017 and was confirmed but my itinerary and official receipt were not sent through my email.
Please send them to me.

593 Melanie Claire A. Ibarra   (22 July 2017 11:21 AM)
Good day!
I would like to follow up for my transfer arrangement. it has been a month ago. My departure will be on August 3, 2017 and I have not received any flight confirmation yet. It will be a more and it will be my scheduled flight already. If you haven't book me yet please book in any date but not after august 15, 2017. Thank you.

592 adrian   (21 July 2017 12:41 PM)

591 rodrigo adalid   (18 July 2017 4:09 PM)
magkano po ang babayaran na additional?

590 rodrigo adalid   (18 July 2017 4:02 PM)
pede po palitan ung ticket ng ibang pangalan?dalawa ung papalitan ng isa

589 CATHERINE A. DULAY   (16 July 2017 4:33 PM)
We would like to inform you of the following changes to your booking. We understand this
affects your travel plans, so we already rebooked you on the next available flight.
Our apologies for any inconvenience this may have caused.
Booking reference no.: Q51UVR
Names of Guest/s:

Flight No: 5J 325
Date: September 21, 2017
Departure: 10:30 (10:30AM) Ninoy Aquino International Airport Andrews Avenue, Pasay City
Arrival: 11:40 (11:40AM) Legazpi Airport


Flight No: 5J 325
Date: September 21, 2017
Departure: 12:15 (12:15PM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City
Arrival: 13:15 (1:15PM) Legazpi Airport

This was your message, as per message too, you said that if I rebook my flight within 30 days my rebooking is free, so I rebook it. may I respectfully ask why additional payment was charge to my American Express.. Please be so kind to book me at the flight where no additional payment is needed.. God Bless ( 09192276932)
CLICK HERE to accept your new flight schedule.
If the new flight schedule does not work for you, you may also:

588 grace moceno   (16 July 2017 3:23 PM)
hi! sir/ ma'am the name of the passenger is Mr. Emran Maruhom with PNR JTY4A4

587 grace moceno   (16 July 2017 3:10 PM)
hi!!!! i book a flight under BIYAHEKO one of your travel agency agent my customer provide me a wrong birthday which is dec 28, 2003 instead of aug 21, 1999 i ask a favor to BIYAHEKO to change it. But the amount deducted to my account is with a handler fee since the passenger is 14 yrs old. Can i ask a favor to return my refund to me or just inform your travel agent which is BIYAHEKO about my refund. Thank you.

586 farida abas   (13 July 2017 3:55 PM)
hi good day!
gusto ko lang po mag pa add ng another 20 kilos for farida abas.dan robert du and sarah m. sato. flight namin this coming july 31 2017. flight number 991 manila to gensan

585 Nonoy Perez   (13 July 2017 12:43 PM)
Hi CebPac:

I have been waiting in queue after dialling (032) 230-8888 for 10 minutes now using my mobile phone, as I am calling from Iloilo. Wala pa ding "Reservation Officer" na sumasagot and I think nauubos lang load ko.

How can I talk to a Customer Service officer?

584 Nilo Tauro C.   (12 July 2017 1:36 PM)
How to track my boarding pass? My flight date is july 08,2017 8:40pm from iloilo to manila.

583 Sweden David   (11 July 2017 9:39 AM)
Can you assist me on how to rebook my flight since my husband's schedule of arrival was changed. Please let me know of the procedures. Waiting for your response ASAP. Thank you.

582 Christine Tan   (09 July 2017 1:55 PM)
Hi Cebu officer-l did a booking from Singapore to Clark on 1/12/17 and from Clark to Singapore on 4/1/18 for my maid Analyn Palis. My booking reference is MBWHYM. I have omitted to include middle name. The first and last name are correctly created but missed out the middle name Generao. Please confirm if you can insert in her middle name for her. Awaiting your reply. Thanks

581 Ara Jean Bongon   (08 July 2017 4:05 PM)
Hi tanung ko lang po sana if ok lang kahit walang middle initial sa booking po namin ppntang HK?

580 Ronald Cruz maaba   (07 July 2017 1:31 PM)
Gud pm po ask ko Lang po Kung papano po na July 9 2017 na po ang flight ko Riyadh po mag experience na po Visa ko Ng July 15,2017 po maililipat pa po niyo ba ako Ng ibang airlines.

579 darlene erecre   (03 July 2017 10:15 PM)
Hi,i have a concern kanina po nagbook ako and late ko na napansin na mali nalagay ko sa name ng father ko,ang nalagay ko david jr,erecre instead of david erecre jr.suffix ang mali ko po and bukas na po ako magbabayad sana po maayos niyo ang concern ko kasi magbabayad na ako bukas.salamat

578 Jojie Kristine Esteban   (03 July 2017 7:38 PM)
May concern lang po ako kasi ngbook kami nang tickect kanina with reference numberXYUBHP. Bakit po hindi complete name nang passenger yung lumalabas? Incomple letters po sa final page after payment.

577 REYMUND AGUILAR   (03 July 2017 1:07 PM)
Good day! Hi team Cebu Pacific. May concern lang po sana ako. Mali po kasi yung name na input ko sa Itinerary Receipt. Bale, correct po is Cherrymae Aguilar, at wrong na input ko po dun ay Cherry Mae Aguilar. Paid na po ang ticket. Paano po yun. next week na po kasi Flight nya ( July 10, 2017 ). Hope na matulungan nyp po ako. Maraming salamat po.

576 malou   (03 July 2017 12:43 PM)
hello.. i have been calling your office line to make some inquiry regarding my online booking which unfortunately i didnt received any confirmation about my booking but then its been charged on my card..
anybody who can help me on this.. thank you

575 Kristine Tapic   (02 July 2017 8:00 AM)
Hello po good day ..pa help naman po to recover my reference no. I booked a flight for my friend kaso na delete ko yong reference no. please help po importante kasi yun to pay. My email address kristinetapic26@gmail.com

574 Rolly Aganan Jr   (01 July 2017 4:07 PM)
Hi goog day my problem is the email address in my booking is not correct ..how I can receive my itinerary ? Here my correct email. agananrolly@yahoo.com.
This is the wrong one agananrolly@yahoo.com

573 Ivan Nebelle Roble   (01 July 2017 3:57 PM)

572 Valeria   (30 June 2017 4:39 PM)
Since i received no mail at the end of my booking flight, i don't know how to recover the flight number for the check in.
please help me to solve this problem

571 Jake Mar R. Jagunos   (30 June 2017 1:32 PM)
good day!

ask ko lang po if maka travel pa rin ba kami kahit jake jagunos lang name namin at hindi yung full na jake mar r. jagunos?

570 ALMERA C. CIMAFRANCA   (29 June 2017 11:49 AM)
Good afternoon po,ask ko lang po kung pwedi pa makasakay ng September 27, 2017 papuntang Tugdan,Tablas?Pregnant po 8 months,due date of delivery October 15, 2017.Thank you!

569 cherlyn   (28 June 2017 9:26 AM)
Good day po.. pwedi pa po ba machanged ung name.. ng wrong spelling lng po at sa pagmamadali po sa pag avail yung promo po...magkano po ba charge? confirmed na po ung ticket namin

568 Ma Isabel Z. Cruz   (25 June 2017 9:52 PM)
Can I avail of my senior discount when buying an airline ticket on line?

567 Jovito moncatar   (22 June 2017 5:33 PM)
Kagabi ko pa po dinala sa cargo nyo sa old airport ang pinadala ko pero until now hindi pa naisasakay at na sa manila pa. Papunta lang ng cebu yan. Wala naman masabi ang mga tinatawagan sa cebu at manila kung ano dahilan.

566 Mohamad Faisal Macaorao   (16 June 2017 1:00 PM)
I booked my flight and haven't received my itinerary ticket until now.

565 Bebelyn gallardo   (15 June 2017 5:17 AM)
Hi ask ko lang po sana kung aloud po ba ang 32inches na tv plat screen.manggagaling po dito sa riyad saudi arabia...salamat po

564 Jernalyn   (14 June 2017 10:52 PM)
Gud day.. i booked my father yesterday for davao to manila then manila to davao flight, after payment done , message came out ' booking closed' and try to book again. So, i booked my father again but the same scenario happen. When I checked my account balance the fare was already deducted twice but still no itinerary was sent. And when I checked in manahe booking, flight was cancelled but it was already deducted in my account. Can u plss help me where to file complaint for this? Thanks

563 mayona aguilar   (14 June 2017 6:57 PM)
just want to know my travel tax included to my total bill

562 Maria Liza Lawan   (13 June 2017 0:08 AM)
i just bought my ticket lastnight.But problem is there is no surname on the itinerary.i hope i have answer on this issue.Thank you

561 jennifer de mesa   (11 June 2017 7:17 AM)
May booking flight kami manila bacolod on june 28,2017 @ 4:20pm.ano ang peding gawin kasi nagkamali sa pangalan
pero thesame person.ano ang dapat gawin.

560 reggiemimi@yahoo.com   (09 June 2017 7:19 PM)
Ask lang po sana ako. Ano po gagawin ko po nabook ko Ms. instead na Mr. Please help me po.Okey lang po ba eto?

559 ROSELITO ELEAZAR   (07 June 2017 1:28 PM)
What Number I can contact you. I want my Itenerary schedule. No one is answering your phone.

558 Arjay Ragsac   (04 June 2017 2:58 PM)
Is it ok that I will use a school I.d instead of passport? Because my 2 siblings they don't have a passport or any valid I.d yet?

557 mary grace villanueva   (03 June 2017 10:12 PM)
good evening..i have tried to call all the numbers you have provided us but no answer.we wud like to ask assistance or reply or information regarding our request about the full refund kuwait to manila and manila to kuwait booking.please give us your answer or latest information regarding our request.thank you very much.

556 gladys dela cruz   (02 June 2017 0:23 AM)
i just want to ask what does this means
status closed??i booked online then i paid by credit card the next day but this is showing in my itinerary
was it booked or no??

555 TRAM TUOC VI   (01 June 2017 1:16 AM)
Hello Cebu pacific

Would you please help me . re-send the reference number to my Email "supersieu28@yahoo.com, I forgot the reference number . and the day i bought the ticket i forgot as well.
My name is : TRAM TUOC VI .
Departure day : form June 11 2017 ~ June 30 1017
Where : form Manila to HO CHI MINH and HO CHI MINH to Manila

554 Julie Hilado   (31 May 2017 11:46 PM)
Bakit pa may hotline kaho wala nman sumasagot?
30 mins ako tumatawag. Magpaparebook sana ako ng ticket kasi sobrang sama pakiramdam ko now. wala akonh creditcard. Bukas 7am na flyt ko. Pano ba?

553 ella   (31 May 2017 5:07 PM)
Good day,

Im trying to call many times pero walang sumasagot. Tanong ko lang po kasi nag pa booked ako manila to singapore and then sa baggage allowance ko : not included nakalagay. tanong ko lang if meron ba kaming baggage allowance na 20kls? please answer. Thanks

552 Virginia Sulatan   (30 May 2017 10:47 PM)
I am trying to upgrade my baggage but I cannot do it online I do not know why.
Nobody is answering the phone either.

551 Khalid El Laham Marcos   (29 May 2017 2:49 PM)
Good afternoon,
On 24th I tried to do a reservation by the online service. The website was not able to complete the process (booking) however my account was charged with the total amount of the transaction. I called Cebu Pacific's customer service and they confirmed that the booking was not done. So, Cebu Pacific will return my money in the next coming days. I checked that with my Bank and that operation was not done. Hence, May I know the estimated turning back for that money?? How?

550 Jen   (25 May 2017 8:39 PM)
May ibang number pa ba wala naman sumasagot

549 Thelma Ramos   (24 May 2017 9:28 PM)
bakit walang sumasagot sa telephone? mayrun man puro lang mga recorded message please answer it almost an hour na kami nag call.

548 Jean Inutan   (23 May 2017 3:43 PM)
I went yesterday to 7-11 Claveria Branch in Davao City to pay for my booking. Pasok pa rin iyong payment ko within 24 hrs. Tinanggap din naman ni 7-11 payment ko. Kaso lang nagtataka ako bakit wala pa rin nag-email sa akin from Cebu pacific regarding sa confirmation. Nag-manage booking ako and I found out na cancelled iyong booking ko samantalang nakabayad naman ako. Booking reference number is 333602341202. Nagbayad po ako nang 9249.52 with store fee na yan. Bukas na po ang flight at 8am from Davao to Bacolod.

According to 7-11 successful naman na daw yung payment sabi nang service provider nila. Please help po.

Thank you.

547 Jovito Pulido   (22 May 2017 7:18 AM)
Dear All,
Just Just want to correct my last name from "PUIDO" to PULIDO". My booking reference number is DF22HN. Kindly advice when changes have been made.
Thank you

546 Rosalina Olaviaga   (21 May 2017 7:43 PM)
Am doing the self service online bookings for persons travelling from Manila-Tacloban on the 9th of June,2017. Although some of the passengers are Senior Citizens and want to avail for the 20% discount. Please help and advice me how to do it. Thank you!

545 Melody Andes   (19 May 2017 8:22 AM)
Hi good morning,

Kindly confirm our booking for Dennis Andes, Flight from Manila to Zamboanga on May 31, 2017
11am. Total of 3021.28 was already credit to PNB credit card last May 17, 2017 16:56, but no confirmation/booking number sent to my yahoo mail.

544 thomas   (18 May 2017 11:45 PM)
I want to add baggage to my tomorrow ticket. The Airline is Cebu Pacific Air 5J-15 from Dubai to Manila and the ticket PNR is F6NZMY. Please help me.

Waiting for your reply

Shaji Thomas

543 thomas   (18 May 2017 11:41 PM)
I want to add baggage for my tomorrow ticket

542 Russ   (18 May 2017 9:30 AM)
Good day!

I just want to ask that why my booking flight was added a RT Travel Insurance amounting to 392. But I don't click or subscribe to any add on of insurance. Is it compulsory? My payment due is 11, 155.16 but it turned into 11, 547.16.


541 glenice dacoco   (17 May 2017 10:50 AM)
hi.ask ko lang kahapon nagpa book ako ng flight for my papa round trip in manila to tacloban and tacloban to manila.pwede pa ba ko magbayad kasi over 24hours na yung booking ko yesterday pa ko nag pareserved :)

540 jimmie mendoza   (15 May 2017 4:47 PM)
Do i need to correct the typographical of my wife surname it must be mendoza not menddoza?

539 Manuel dumo   (15 May 2017 2:08 PM)
Need help..need to correct family name of aizelle llana from dumo to trinidad..dumo is her middle name please change it to trinidad and send me a corrected itinerary..my confirmation code is wiukxh

538 ma.gloria d.flores   (14 May 2017 1:18 PM)
hello good afternun i just want to corect my name in booking number jg7xk booking date may 14.2017.it should.put my surename MA.GLORIA D.FLORES THEY PUT ON MY TICKET DELOS REYES THAT WAS MY MIDDLE NAME ITS WRONG ANYONE TO HELP ME TO CORECT IT PLEASEE....

537 Djoanna Clarice Magarzo   (14 May 2017 1:17 PM)
I book ticket online,Manila-Cotabato,the travel date is on May 19,2017, pls help me to correct the name of the passenger,MARLYN TONGKALING is the name instead MARLYN TONGKAWIL,here is the confirmation code :YHET7X..thank you ,hope u can help me.

536 gemma   (13 May 2017 4:38 PM)
hello, can i retrieve my flight itinerary?
here my confirmation number: AC1ZSW

535 Gracious Rey baguasan   (12 May 2017 10:00 PM)
I would like to check on the plane ticket I used to book online if this is valid as many have told me it cpuld have been fake. The only reference # listed on the ticket is....

534 Marissa Lagi   (12 May 2017 10:53 AM)
We booked flight from davao to Zamboanga on 15th of may. I just want to correct the name Marissa Lagi is the correct name, in my ticket written is Mar Lagi only. We booked online and doesn't know how to correct.D8D34C is the our booking number. Thanks

533 kenneth morgan   (11 May 2017 7:23 PM)
I have just booked a flight with you ref.HCNHUW BUT YOU HAVE ISSUED THE TICKET IN MY NAME AND NOT THE NAME OF MY WIFE can you please if possible correct it for me

532 jeremiah holl   (07 May 2017 3:36 PM)
Great Article. Thanks for the info, super helpful. BTW, there is an online service through which you can fill out a USPS PS 4232, the fillable blank is here <a>https://goo.gl/izkpDD</a>.

531 Kwok May Mun   (04 May 2017 2:18 PM)
Hi, I booked my flight from Taiwan to Manila then it says booking is closed, kindly book again using different credit card but the amount is already deducted.My booking reference is U9Z7QV.Please reply as soon as possible. Thanks.

530 Joycee Canoy   (03 May 2017 6:36 PM)
Good afternoon, I booked my domestic flight a few minutes ago then it says booking is closed, kindly book again using different credit card but the amount is already deducted in my credit card. Please reply as soon as possible. Thanks.

529 MERYGLYN B. ROA   (28 April 2017 8:55 AM)
Good day,
I would like to confirm if what time of departure the flight number 5G229 date April 30, 2017 flight Cebu to Puerto Princesa City.

Thank you and god bless

528 Sabrina Luz Flores   (28 April 2017 8:43 AM)
Hi! I was worried because my cousin booked my name incomplete for an International flight, Please advise what to do. I cant afford to buy another plane ticket.


527 Jonas   (27 April 2017 9:25 AM)
Do you arrange connecting flights? We want to avoid the hassle of getting our luggage to get to our next flight.

526 Maribel Castro   (26 April 2017 8:20 PM)
Good evening I booked a flight yesterday i want to confirm all the details i submit including my full name and passport # etc if its correct.how can i view it?thank you

525 Rodezza Mae Vicente   (26 April 2017 4:47 PM)

We have a flight po kase on April 29 in the morning going to Manila, is there an advisory about flight cancellation? due to ASEAN summit? PLease respond so we can arrange our schedule asap. Thank you!

524 Jonna Bigata   (26 April 2017 9:45 AM)
is there a flight on April 28, 2017 in the evening from legazpi to manila?

523 Rose Ann Tarrosa   (25 April 2017 10:08 AM)
please pakisend naman na po sa email add ko ang itenerary ticket ko. need na po mprocess papers ko for re-exit.ticket nalang po inaantay. ilang araw na po ako nagaantay. ubos na load ko sa kakalong distance sa service center.
P.S. dont post my message all i want is to send you my itenerary ticket.thaks.

522 DANA CASTILLO PUNELAS   (24 April 2017 7:07 PM)
I would like to inquire about my itinerary receipt. My previous email address, danapunelas@yahoo.com is not functional anymore and I cannot recover my itinerary receipt/ details. Please send my booking details/ itinerary receipt to dcpunelas@up.edu.ph. My reference number is 113205353611. Payment was through Cebuana Lhuillier/ paid on March 8, 2017. Thank you so much!

521 Jessica T. Trivinio   (22 April 2017 9:12 PM)
I would just like to inquire with regards to my booking..Just around 5 pm today I book a flight for my husband but unfortunately his email is not functional anymore..I was not able to get the details of the flight..Please try to check if my husband was included in the list..ROLANDO A. TRIVINIO.. Thanks in advance

520 Sheila marie a.villar   (21 April 2017 6:22 PM)
Hi!Good Noon!

Just to inquire how much for 3adults to cagayan de oro,1way ticket,travelling starting April 25 to April 28,2017.please give me the cheapest flight on this dates.no return ticket.

Thanks so much!

519 Jane Fabula   (21 April 2017 9:15 AM)

I am trying to check us in via web check in but our flight booking reference number cannot be checked in. However when I checked in other booking reference number in the same flight, I was able to do it.

Please respond to this inquiry, as soon as possible I was calling the hotline but nobody is picking up. I am in Davao now, flight going to Manila is at 12:45 and it is 10:13 already.

Salamat po sa tutugon.

518 m.p.melis   (21 April 2017 9:13 AM)
i was have just confirmed my booking when the page went blank... how will i know my itinerary?

517 CHE REYES   (21 April 2017 8:39 AM)
i am trying to pay for my son's flight with reference number 231507151212
it showed status: closed
what does this mean?
please email me at cheyes09@gmail.com
i only have 10 minutes to confirm payment

516 Glenda Catarman   (20 April 2017 7:55 PM)
Just want to confirm my flight for tomorrow DG6225 MNL-MPH 21Apr2017
Is it departing on time at 0605am?
I've been trying to call your hotline 7020888 but Im just on queue for 10mins and it automatically dropped.
As of this writing, Im still waiting for a live person to answer me.
Kindly help. Thanks

515 MUSICA101080   (20 April 2017 6:05 PM)
good day! im on validating payment process already then nag hang na. can you please help me verify if ok na ang booking ko?

514 Jefferson Gonzaga   (19 April 2017 9:02 AM)
Good day. I forgot my booking reference number to proceed to the payment method. How can i get it? Thank you!

513 Beth   (18 April 2017 7:12 AM)
Tanong ko lang po bakit hindi ako maka book ng online sa ngayon?

512 mae paulen belera   (16 April 2017 10:33 AM)
good day! tanong ko lang po kung pwede irebook ang flight kong oras na 4:25am just this day.

511 ma. gladys babon delos reyes   (14 April 2017 11:16 AM)
I booked ticket for 3 people(2 adult & 1 child) from tacloban city going to manila on April 20,2017 and i paid thru ADCB Visa(Abu Dhabi) but unfortunatelt i didn't receive itenirary ticket.Please send it to my email ASAP. Thank you.

510 Jenna Rose Aluyen   (12 April 2017 7:18 AM)
Good day! I booked a ticket for 4 people going to Bangkok from Manila and paid for it thru BDO yesterday(04/11/17).Unfortunately, I didn't receive our itinerary yet.Please send it to my email.ASAP!Thank you very much!

509 Max Southcott   (10 April 2017 8:41 AM)
Hi there yesterday I travel from Manila to Kuala Lumpur with the Cebu airlines, I left my Rayban sunglasses on the plain. Flight number was 5j501. Could please let me know if someone of the staff have found it? Thanks

508 Maylyn Amaranto   (10 April 2017 8:18 AM)
Good morning....
Saan po ba pwede magbayad ng prepaid baggage dito sa Singapore at ano po yong need na ibigay na reference para sa pagbayad

507 Carlito Bernales   (09 April 2017 11:42 PM)
Good day po Sir/Maam,
Nag book ako online (Apr.09 2017) but after the payment done wala ng page sa net or reply sa email ko..pero nag bawas na sa credit card ko and try calling this number 0063322308888/006327020888 pero laging busy ubos na load pls.....

506 Lukas Bunat   (09 April 2017 9:08 PM)
Hi, I just booked my flight from Taipei to Manila on 15 July 2017. After paying for the ticket, only a white screen has shown. The payment has been made (my bank has sent the money) already. Can you please send me the itinerarywith booking code) since I haven't received anything so far. Thank you Lukas Bunat

505 Jennifer Coles   (09 April 2017 8:19 PM)
Hi, I just booked a flight with you and wasn't sent an itinerary or booking confirmation. Can you please confirm my booking and send me my itinerary as the payment for the flight has already been taken out of my account.

504 Lorna Rosal   (09 April 2017 5:53 PM)
i was already charged but i don't have yet my itinerary receipt. please send it to my email ASAP. thank you so much.

503 maricris c. baua   (09 April 2017 3:04 PM)
please send my itinerary receipt..already deducted but the receipt didnt confirm yet..

502 Brian Gill   (07 April 2017 9:05 PM)
I booked 3 flights on 2/4/17. One of thesae flights has been charged for twice. Could you please refund the additional £159.91 to my credit card
Brian Gill

501 Julia Zwijns   (05 April 2017 9:06 PM)
Dear sir/madam,

On 21th March I booked my flight on your website. Unfortunately I saw
that the price of the ticket: €140.21 two times is declared from my credit
card. Can you please book €140.21 back on my bank number?

Best regards,

Julia Zwijns

500 Sharonn May Mesina   (05 April 2017 5:22 AM)
Nagpa book ako kahapon at hindi ko na save ang reference number ko para mabayaran ko na sa bayad center mamaya

499 Kathy Jane Eltanal   (04 April 2017 8:07 AM)
Good day . Nag pa book po ako kahapun through online with the use of metrobank On payment , successful po yung payment worry kulang until now wala parin po akung confirmation / virification at itinerary which i need to show sa airport bukas napo kasi flight ko please help me po. Salamat.

498 Ritchelle concepcion   (03 April 2017 9:05 PM)
Good day! Gusto ko irebook yong flight ko pero bakit nag change ng price pag iclick ko yong date ng flight from 1,878.88 nagiging 3,054.88 na. Eto flight reference no. Ko advdrq bound manila to cebu, sana matulungan nyo ako. Salamat

497 ana   (31 March 2017 5:46 AM)
Hi Bakit sinasabi sa advertisement niyo na pwede papalitan yung name ng passenger, bakit nung nag inquire ako sabi ng customer service na nakasagot, hinde daw pwede. Ano ba ang totoo?

496 Leonila Barbacena   (28 March 2017 7:14 AM)
Good day.
May I know how to change a name (with error in the letter) in the booking itinerary? My friend whom i booked for flight 5J 326 on April 1, 2017 Legzpi to Manila, with booking reference V8QINV should have CANTAR as family name, not CANTOR. Please send reply through my email lbbarbacena@yahoo.com.
thank you

495 Leonila Barbacena   (27 March 2017 9:09 PM)
May I request for a change of name from Maria Charlene Cantor to Maria Charlene CANTAR. Booking reference V8QINV, flight 5J 326, Legazpi to Manila, 12:10 on April 1, 2017.
Thank you very much.

494 Melanie Riego de Dios   (26 March 2017 8:57 PM)
Where can i call regarding my flight schedule?

493 marife m. nucum   (25 March 2017 3:31 PM)
where can i make a follow regarding my ticket refund? My agent told me that the release willbe on March 15, 2017, but as of this time no refund was made

492 Lailani Esmedilla   (24 March 2017 10:18 AM)
Good day.
I have my flight schedule dubai to manila on Mar 30, 2017.
I availed the 40kgs baggage. I heard promo for free baggage of 25kgs, can i avail it? Just want tomaeke sure if this promo is still available.

Thank you.

491 Sheila ann flores   (22 March 2017 12:24 PM)
Nag pa book ako ngayon nagyon lang... creadit card processing payment na lng...ngayon m bwasan n kmi ng 37k pero wla booking ref.or iterinary.... pano ko po mllman yung booking ref.ko

490 MARCHIE   (21 March 2017 9:35 AM)
Goodmorning po,

meron po akong concern nagbayad ako ng ticket under the booking number 20031700225201 with the amount of 15,256.21 under the name of MERCILYN SUFRIR.

ngayon po hindi npo nag confirm yong ticket.

please I need a response. thank you

489 Alvin   (18 March 2017 6:12 PM)
Tanong kopo kung sasakay ako nang erplano at may dala ako manok may kaukulan bayad ba sa manok? Kung meron magkano naman?

488 Alvin   (18 March 2017 6:11 PM)
Good day ask ko lang kung may bayad ang manok sa plane

487 May Jay Lamparas   (14 March 2017 4:15 PM)
good day ma'am and sir, ask lang po napabook ako ngayon manila to cotabato ang flight ko, march 22, 2017 10:35am departure, 12:20 arrival. ngkamali po kasi ako sa email account ko ang inilagay ko kasi yung dati kung account na di ko na alam ang password nuh. dapat po kasi sa bago kung account na lamparasmayjay07@gmail.com jan ko sana dapat i send. tapos po nakabayad na ako sa cebuaana llhulier need ko kasi ang ticket. please naman po tulugan nyo ako. maraming salamat po.

486 IRENE MASANGA DOMING   (14 March 2017 12:53 PM)
3) MLA/NAGA - DATE SCHEDULE: 3/24/2017
3) NAGA/MLA - DATE SCHEDULE: 3/25/2017
7) CDO/MLA - DATE SCHEDULE: 4/22/2017

485 erika   (13 March 2017 9:05 PM)
Hi. I just want to ask if my flight details or so whatever will be greatly affected if by chance I submitted wrong phone number while booking my flight. Hoping for a fast reply. Thanks!

484 Shan de leon   (13 March 2017 11:15 AM)
Good day po! Need pa po ba ng dswd travel clearance kun ang anak q is 14 and 17 years old? Kasama nman po aq sa byahe nila.

483 David Palmer   (11 March 2017 10:53 PM)
Every time I try to order airline tickets, the computer kicks me back to the payment screen. Can you confirm for me if my attempt to book two tickets, one for myself and one for Emily Dahildahil round trip from Manila to Bacolod on March 23, 2017 on Flight 5J487 and returning on April 5 on Flight 5J486 has been properly reserved? My confirmation number is 142884485. Would you also make sure that the flights have not been booked more than once? Thank you. You may contact me via email or by text at 1-989-423-3720.

482 Lelenia dotollo   (11 March 2017 9:41 AM)
Good morning!! Paano ba mag add ons ng baggage . Nag punta aq SA manage booking bakit pag I click ko ang continue lumabas ang you entered information in both 1and option 2. Tapos mayron pa sabi please fill out all fields within one group only . Anu po ba ang kailangan pa Na lahat ng dapat fill upan ginawa ko naman .. hirap pa maka contact SA Hotline ninyo .. salamat po .

481 laurie laroche   (09 March 2017 7:58 PM)
we try to book a ticket of fly at the phone with you but my phone stop because i dont have more minut. It was the flight number 5J896 (it was a connecting fly). I give my credit card number and everything but i dont receive email so i dont know if the transaction was complete. Can you help me please?

480 wilma bucanhao   (08 March 2017 7:22 AM)
hi ,magandang umaga po gusto ko po malaman bakit ang luggage ng asawa ko hindi pwede daw sa plane.pinapalitan dahil malaki daw, ang timbang lang naman ay 8.5 kilos. papuntang cebu po siya connecting flight from cebu to manila ,manila to riyadh.yung bag na gamit niya yun din po yung ginamit niya pag uwi november 30 2016 pabalik january 26 2017. hindi namin lubos maiisip dahil hndi naman siya lumagpas sa maximum free baggage at sempre international flight po yun alangan man magdala lang ng handy bag? sa laguindingan airport po siya nagmula at doon din po pinaiwan ang luggage niya

479 jelyn   (07 March 2017 7:20 AM)
good day.
gusto ko lang mag-ask kung ano pong gagawin kung sakaling mali ang naenter na gender sa ticket? male ang nailagay instead of female.
ngayon lang kasi namin nacheck yong ticket.
please notify us, as soon as possible. so we can make possible adjusment. thank you.

PS email me.

478 angie   (06 March 2017 2:25 PM)
goodpm.ask ko lang po kung paano ma refund ung money na ngpabook kame this march, 09 2016. then may emergency nangyari namatay lola ko. then nagkuha nlng ako ng bago ticket MANILA TO ZAMBO nung FEB.23. PARA SA FLIGHT NYA SA FEB. 25.. UNG TICKET PO PARA SA AUNTIE KO.. PAANO UNG TICKET NA PINABOOK NAMIN AT FOR MARCH? POSSIBLE NMAN MARIFUND NMIN UNG MONEY.DB?????

477 jun alton muyco   (02 March 2017 9:50 AM)
i would like to ask for someone from cebu pacific to call me regarding my cancellation of flight. please
landline 4601162 or 09162877749

476 Tatsuo Fujihara   (01 March 2017 9:22 AM)
hi this is fujihara tatsuo ZBJCGM booking date feb 10 2017 flight no. 5J571 departure march 8, 2017 wednesday 5:55pm this is no problem but my return is my problem. i pay 20kg for baggage,meal ,and seat i want to cancel it can u return my money for this ? sorry i dont know how to speak english very well because im japanese

475 juliet   (28 February 2017 9:25 PM)
pi just want to clarify my booking yesterday around 2330 hrs,with reference no.121436053231 with details Ms. Evangeline tagalog,flight schedule is on april 1, 2017..
after paying the said booking i view the itinerary and saw booking status "CLOSED" ,ive checked my email love_tagalog@yahoo.com and found no email or noticed from cebu pacific.. i just want to clarify the status of my booking,,please email me,thank you

474 KITIKOON KAEWKUNGWAL   (28 February 2017 7:48 PM)
Dear cebu pacifificair customer service

my name is Kitikoon Kaewkungwal

I am travel from bangkok to manila with flight 5j932 on 28/02/2017 00.40

May be I have lost my mobile iphone 5
Could you check for me please,

My seat is 27A


Thanks you and please feed back

Sent from Outlook Mobile

473 ARNEL   (24 February 2017 6:35 PM)
i booked a flight bound for manila -iloilo-manila, departure date May 6 and return trip may 13. my question is about my two companions who are a senior citizen and person with disability, both of them are entitled for 20% discount accorded to them by law, when i paid the airfare, said 20% discount was not deducted, how can we avail the said discount, please kindly informed me through my email what the steps i should take. thank you

472 bernardino   (24 February 2017 3:32 PM)
Sir/ Mam,

I cannot log-in on my ceb account. pls help me retrieve my password. ty

471 dennis wardrip   (23 February 2017 4:47 PM)
why is my cell number not updated,? i was trying to book a flight none of my information was there. Address old cell number, credit card information all gone why did you change your system, just flew last month and no problems booking a flight now cant do it on line because you are using my old cell from 8 months back

thank you DennisWardrip

470 Abegail Banaga   (22 February 2017 11:56 AM)
Dear Sir/Maam

Magandang umaga, this is Abegail Banaga and i have a problem about my ticket flight. Cebupacific change my international flight doha to manila. Supposed to be march 3 moved to march 4. And i have a flight cebupacific domestic manila to davao march 4 in the early morning. That's why i want to inform you to change my flight too in my domestic. March 6 at 9:30 am. Thank you and God Bless to us!

469 mary cris annaguey   (22 February 2017 11:11 AM)
hello! can my husbands flight be re-routed to Davao-Manila with the same date? this is his flight reference number I9VM2M. Hoping for positive response.

468 Clariza Aniag   (21 February 2017 1:29 PM)
Hello Good day,

Regarding po ito sa flight po namin manila-palawan, yung nag-book po samin nakalimutan niya po yung e-mail niya na ginamit para sa pagbobook, February 21, 2017 po ang alam naming flight today po sana yun when we check online nakita po namin na nacancelled po ang flight namin ng February 21 2017 naging February 22 2017 na po, may I ask if I can request our Itenerary for tommorow's flight po here's the Booking reference : D67DRY.

Thank you!

467 Cleotilde Servigon   (21 February 2017 8:16 AM)
Good morning po, nag add on check in baggage for 15 kilos yesterday for February 26, 2017 departure from Caticlan to Manila. Kaso po di ko pa nabayaran, kasi na select ko po iyong PILIPAY. Pwede bang bayaran ko na lang yun sa airport sa February 26, 2017. My booking reference number is D71CGV. Thank you.

466 Agnes   (20 February 2017 9:47 AM)
Good day! This is Agnes from EuroAsia Pharmaceuticals, Inc., and I would like to ask regarding your receipt. Before, after the booking, an itinerary and receipt were sent automatically thru emails. But for now just the itinerary itself. We, of course, needed the receipt for our Accounting filing. Kindly provide me the receipt for this reference number, I6Z78Y. Thank you and I will be waiting for any of your feedback and immediate response on this matter.

465 angeline   (20 February 2017 9:38 AM)
hello CEBU PACIFIC, can I have your other contact number here in manila i have some questions regarding our flight on February 22, 2017 it's hard to reach you to your Customer service hotline.

464 Leah Ngotiaoco   (19 February 2017 5:29 AM)
May i inquire if our flight from Naga to Manila is not cancelled? Flight no DG 6114. Our reference booking no is GDCTFD. Thank you.

463 ma. cecilia allic   (17 February 2017 4:11 PM)
hi nagpabook po ako ng ticket mali po yung last name . bali nalagay po MA. CECILIA,MA.CECILIA pwede pa ba palitan? please reply in my cecilallic1211@gmail.com

462 Clemente Costillas   (17 February 2017 10:24 AM)
Hi Cebu Pacific,

Can i have your other contact number here in manila because it's hard to reach your customer service i am waiting too long and try many times calling for almost 1 hour but your machine operator was always take an ads only i didn't talk to the personal customer service regarding your changes of my flight schedule.Please acknowledge my request.
Thank you,

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