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CIGNAL Customer Service Phone Number

A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:
CIGNAL logo

CIGNAL Customer Service Phone Number: (02) 244-6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.
 
Other Phone Numbers
  • (02) 888-5555
  • (02) 622-2096
  • 6-222-096
  • 1-800-10-244-6251
Mobile Phone Numbers
  • 09499977600 (Smart/Talk N Text)
  • 09499977601 (Smart/Talk N Text)
  • 09499977602 (Smart/Talk N Text)
  • 09499977603 (Smart/Talk N Text)
  • 09176588888 (Globe/TM)
  • 09999955844
  • 09327996539 (Cebu area)
  • 09084857436  (Cebu area)
  • 391-800-8000
Email Address
  • cignalcare@mediascape.com.ph
  • care@cignal.tv
  • sales@cignal.tv
  • visminsales@cignal.tv

My Personal Experience:

When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.

When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.

I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.

The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.

This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!

Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450!  Regular price of Php550 applies after.  To order email cignalcare@mediascape.com.ph<mailto:cignalcare@mediascape.com.ph>. Per DTI-NCR Permit No. 7595, Series of 2011.

Good news!
Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.

*Make sure that your account details are complete and accurate. To update your account info, email us the following:

1.       Account Number
2.       Account Name
3.       Billing Address
4.       Email Address
5.       Landline Number
6.       Mobile Number

_______________________________
DISCLAIMER

The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.

IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.

MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.
END...


As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?

If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?
 

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"CIGNAL Customer Service Phone Number" was written by under the Directory category. It has been read 146684 times and generated 489 comments. The article was created on and updated on 08 June 2013.
Total comments : 489
Joey Esquierdo   (04 August 2020 7:46 PM) [Entry]

Hi Cignal,

We've encountered problem our cignal is not working. Been trying to follow trouble shooting thru online and in youtube but still unsuccessful. Pls if you can send your representative to check you have my billing address.

Also, been trying to report this problem thru customer service but no one is assisting. Your contact center remains unreachable.

Please for your immediate assistance.

Thank you!

Joey

Emmanuel Agbay   (13 May 2019 4:28 PM) [Entry]

It's very hard trying to contact you people. There was no servicce for a week now. And when I finally talked to someone, he/she was giving me instructions on how to manipulate your box, etc. That is not customer service! And when I requested for a technician to be sent to my home to check on your box whether it's defective or not, the person I was talking to on the phone told me that service charge will be collected! CUSTOMER SERVICE!!! I'm a paying customer and I have to do troubleshooting myself!!!

john john   (28 September 2018 12:57 PM) [Entry]

Sir/maam.
Pwede po ba palitan nalang po ung CignalBox namin kasi sira ung CignalBox namin tinesting na po namin lahat ng magagawa namin pero di pa din po maayos. May channel pong lumalabas pero wala naman pong palabas na lumalabas. Dalawa po kasi ung CignalBox namin ung isang Cignal Box po namin Ayos ung Isa po Sira po . Sana paki palitan nalang po ung CignalBox naming isa Account No. 9026897911 / Statement of Account No. 13885401

leandro Aagapito   (18 June 2018 12:40 PM) [Entry]

Saan po ba kami pwedeng tumawag para sa trouble ng CIGNAL,one week na kaming walang connection.I tried your Gapan City Nueva Ecija office since yun ang nearest pero nag ri ring lang ang phone at pag may sumagot
naman,ang sasabihin text your concern. bayad kami ng bayad sa inyo tapos ganito ang service nyo. on June 30, bayaran na naman by then,paki cut nyo na ang CiGNAL namin kai sayang lang ang binabayad namin.

raul cantos   (16 June 2018 12:04 PM) [Entry]

hello one week na kami di makapanood sa cignal, hindi na naman ngaun umuulan dito sa cavite, pls pakiayos lang. thanks

mercy solar   (12 April 2018 7:45 AM) [Entry]

good day..i want to stop my subcription dated as of today april 12, 2018..
thank You for your service....
More power and God Bless!!

p.s
I need immediate response
remaining balance already settled.
thank you!!

lennie lyn garcia   (05 February 2018 3:02 PM) [Entry]

i keep on calling the nos. given to me by your CSR but no one is answering how can i ask for an application here in Iloilo Area.

charity arcala   (02 February 2018 1:08 PM) [Entry]

good day, im one of your cgnal subscriber... i paid my bill on jan 31, 2018, but until now still wasnt functioning.. where can i address this problem.. or else i will just let this to be cut..

Mayziel l Tagud   (18 December 2017 6:49 PM) [Entry]

Ang dami pong nawalang chanel 640 ang monthly ko. Bakit po ganun 9010834001

karell dave gamas   (14 December 2017 9:22 AM) [Entry]

Good day...bakit po ang cignal namin nawala ang ibang chanel..sayang load namin 430 tapos konti lng chanel.paki ayos naman po 14207690 account no. ko

moore p a   (29 September 2017 12:34 PM) [Entry]

After 4 months of topping up my subscription @800 peso a shot my box came up with an error: please insert smartcard correctly to continue viewing..
Upon going back to the agent they tested the box and yes it was faulty..ok so as it was under warranty i will be given a new box to continue my viewing and they can deal with their faulty box..!
No not at all.. they took the box and said they would call me when they've finished looking at it..
2 days later no tv no box no call no nothing
Bad customer service and i will be thinking hard about going back to cable tv

adeline de castro   (15 September 2017 8:22 AM) [Entry]

good day! nagpakabit ako ng cignal cable wala pang 1 month upon installation....problem is di na kaagad gumagana ang remote control , for the record binilhan ko ng bagong batteries kasi akala ko batteries ang problem. Bago na ang batteries di parin nagana where can i get a new one?Covered pa ba to ng warranty since wala pang 1 month? 490 ang monthly ko pero ung mga channels pabawas ng bawas. nagpadami lang ung doble doble ang chanels.. ung hbo may 55 pero meron din sa 211? same with starmovies etc.? ano to lokohan?

Evelyn Latoja   (17 August 2017 7:44 PM) [Entry]

Hi good evening po . Nag pa load ako today sa signal po namin pumasok na din naman yong load dun sa signal bakit po ang lumalabas Lang sa screen ng tv namin ehh PLEASE CONTACT THE SIGNAL CARE TO ACTIVATE THE ACCOUNT ! anuh po ba kelangan gawin dito ? Our signal card number is 0000 4851 5027. Thanks in advance sa sagot nyo po

Ismael P. Ariola   (26 July 2017 3:06 PM) [Entry]

Dear Cignal:

Nasira na ang aming Remote Control. Saan ba ako mabili? Paki sent thru my email where and how much. Thank you.

aljer padua   (01 June 2017 12:34 PM) [Entry]

SIR tanong q lng pho kung bkit wla pung pinalod q knina 300 sbi pho nmn s pingpalodan q n pumasok n pho retailer pho q ngpaload i2 pho cignal #14042566 ty

gen   (01 May 2017 7:47 AM) [Entry]

I need assistance

Tobey Faron   (17 April 2017 1:47 AM) [Entry]

Good day. Ask ko lang. nagload ako last April 11 tapos walang channels, tapos nagload na naman ako April 15 wala parin any solutions? Account #4069151

faharodin indol   (06 April 2017 8:53 AM) [Entry]

Good day. ask ko lang. nagload ako tapos walang channels, any solutions? account # 652759

Carol   (25 March 2017 4:38 PM) [Entry]

Good day. Possible bng mag send ung nilod pag kulang ang account number.. Kc nag confirm dw..37717550 eto po ung tama na account number ..eto po ung cignal number n nlodan 3771755 bli kulng po sya ng 0 .. 300 po ung nlod

Mary Antonette Manuel   (16 February 2017 10:03 AM) [Entry]

Good morning! Our Cignalacct no 9013971344 , I always pay my bill thru 7 11 here in Kalayaan, Bacao Gen Trias. Our acct is cut at the moment, I am just wondering why, we are paying our bills every first week of the following month. Please do something about this problem and notify us asap. Thank you !

kenneth leonardo   (11 February 2017 4:27 PM) [Entry]

Ask ko lang po sana.. nag load po ako ng cignal HD590 bakit ang reply sa akin is 1209 2019: VD2042 Unable to procesd. Hardware not yet defined.. ano ibig sabihin nito pa help naman po salamat.

evangeline b. baduria   (28 January 2017 8:47 AM) [Entry]

good day po. ask ko lang po kung bakit til now wala pa din kami mapanood eh bayad naman po kami di makatawag sa binigay nyo na contact no.

rosallie bron   (25 January 2017 4:37 PM) [Entry]

Is there a problem in ur signal? Maghapon ng pahinto hinto ang cignal cable namin. Am using cignal prepaid. Nakakainis manood eh. Panay interruption

flor g menion   (09 January 2017 3:27 PM) [Entry]

i have just loaded 175 just this morning with my account no.16794969 until di pa pumapasok .

Frederick tagum   (02 January 2017 6:36 PM) [Entry]

Good day po! Nag load po ako sa cignal ng 430 may confirmation naman po na naloadan na.pero nong inopen ko yong tv namin nakalagay contact cignal care to activate the account nag expire yong dati kung load december 28.ganun po b yon nag dedeactivate kapag di agad naloadan?im from bicol po

villamorreyven   (30 December 2016 8:02 AM) [Entry]

ano po ba kailangan para maka panood kami ??

villamorreyven   (30 December 2016 8:01 AM) [Entry]

bakt po ganin . kakaload lang po namin 10 days lang wala na agad lumalabas ?? sabi po ng agent samin ipapa ~diagnostic daw yung box

jasmine cruz   (19 December 2016 1:18 PM) [Entry]

im applying for cignal plan 490 can you give me some details

nancy ace cariño   (09 December 2016 7:56 PM) [Entry]

Ask ko lang po sana.. nag load po ako ng cignal HD590 bakit ang reply sa akin is 1209 2019: VD2042 Unable to procesd. Hardware not yet defined.. ano ibig sabihin nito.. ganon nalang hindi na e'load ang HD590. No ong dapat gawin. tnx o.

martin arisgado   (09 December 2016 9:14 AM) [Entry]

morning mga taga cignal bakit ganun ang load nyo hanngang ngayon wala pa din aksyonan nyo naman ng di kayo mawalan ng customer mag 48 hours na nakaka high blood na di maganda serbisyo nyo?

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