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Sky Cable Customer Service Hotline Number

Sky Cable not only offers cable tv service in the Philippines, it expands into providing a fast broadband internet service and an affordable IDD calling service.
Sky is constantly innovating and expanding. Since 1990, it acquires over half million subscribers all over the Philippines with Manila and Cebu as the biggest markets. With its growing number of customers, Sky Cable provides a way to communicate with its customer's concerns and problems.

You can contact Sky Cable Customer Service Hotline Number:
  • (02) 381-0000 (Metro Manila)
  • (02) 636-9292 (main office)
  • (046) 484 4701 (Cavite)
  • (049) 534 1555 (Laguna)
  • (02) 520 8560 (San Pedro)
  • (044) 693 5877, (044) 693 5878, (044) 693 5880, (044)693 1497 (Bulacan)
  • (032) 344-1998, 421-1818 (Cebu area)
  • (032) 345-2278 local 1 (Cebu area)
  • (033) 300-1210 (Iloilo)
  • (034) 432-0051 (Bacolod)
  • (035) 225-1010 (Dumaguete)

Fax number:
  • (02) 635-6406

Email address:
  • skyserves@mysky.com.ph (for current subscribers)
  • telesales@skycable.com (for new subscribers)

You can also contact them through their mobile phone number:
  • 0917-631-0000 (Globe)
  • 0918-863-1000 (Smart)

Do you have any concerns/problems with Sky Cable?

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"Sky Cable Customer Service Hotline Number" was written by Mary under the Directory category. It has been read 332518 times and generated 839 comments. The article was created on and updated on 07 April 2016.

You may post good or bad customer reviews in the comment below.

Total comments : 836
Benjamin Awat [Entry]

I have requested for the refund of my overpaid bills and communicated by chat with, after giving all their requirement, and process the request refubd, until now for almost a month pass nothing happen not even sending me a msg or email for that matter.
My question are you going to ignore everything and keep my refund for you to keep? I'm hoping you are lenient in sending my refund.
Aaliyah Japson [Entry]

This is to inform you that our internet was down since yesterday even though we already paid for this month. This is very concerning since students in our household, including me, have things to be done and passed and because of what’s happening to the connection, it hinders us to do so. Mind telling us why this is happening? Kindly contact me ASAP. Thank you.

Our account number here is 672916232 and our address is Blk 1 Lot 10C Phase 1D, San Lorenzo South Subdv., Santa Rosa, Laguna.
Mercedita I. Pira [Entry]

Account number : 637556037
Request for immediate cancellation of additional Outlet ( Silver monthly )
Thank you for your usual cooperation
dennis [Entry]

no cell number offered works

Kindly send a technician, only one day after the installation, no internet connection already!!!!
Kathleen Kaye Damot [Entry]


I’m sending this email to terminate out contract with Sky cable and internet with the account number 637383558 (Eduardo Damot). We are no longer satisfied with your service, too much internet interruption.
I hope you reply with this as soon as possible, since we cannot reach you in your hotlines.
Kathleen Kaye Damot [Entry]


We always experiencing internet interruption since Sunday, June 7, 2021 up to now. Can you please fix this problem because I can’t work properly. I hope you resolved this known issue it’s very inconvenient.
Please provide ticket number.

Thank you
Linda Anyong [Entry]

No sky cable since May 11, 2021. acct noi. 617586207
ruel r. redondo [Entry]

Account Number: 688358981 We don’t have internet connection and we paid our bills yesterday 5/01/2021. Kindly fix ASAP Thanks....
Nelda Aleta [Entry]

I will transfer location, how to process?

please make action on our connection pagod n kmi s poor service ninyo,, account No 648057253.. I am pllning to cut my subscription s inyo if there is no action done
Aurora Santiago [Entry]

This is Atty. Aurora A. Santiago. My skycable has no signal since Saturday, January 23, 2021. I reported this through text to Ms. Erika at Celfon Number +639163495049. My Account No. is 607902135. Kindly fix the trouble soonest. I am claiming refund for the days when I do not have Skycable signal. Thank you and God bless!

Atty. Aurora A Santiago
Mobile No. 0922-832-2029
Office LandLine - 8288-9035
Residence Landline (evening time only) - 8282-1095

Customer Service:

I live in Room1011 Bel_Air Soho Condominium, 45 Polaris Street Corner Badajos Street, Bel-Air Village, Makati City, 1209 Metro Manila.

My Account Number: 688548233

I am writing because I have been having terrible TV service from Sky. All the channels that I had on before Christmas have been taken away and the only few channels I have are Tagalog only. Please reinstitute my old tv schedule that includes History, Metro Channel, Warner Broadcasting WB, Blue Ant Entertainment, Cinemax, AXN, HBO, Fox News, CNN, Al Jazeera, BBC, National Geo, Fox Movies, TLC, Travel Channel, Crime and Investigations, Living Asia, Star Plus.

Please do not forget to fix my account I'm 70 years old in a one-bedroom hotel room for five years now. All I have to do all day long is watch TV because C-19 restrictions keep me quarantined. If this is not repaired I will be forced to end your service and us another provider. Thank you so much for helping me.
Tito Tubil [Entry]

Account Number: 656053682
We don’t have internet connection and we paid our bills yesterday December 29, 2020. Kindly fix ASAP Thanks....
Ronald Drioane [Entry]

These "Hotline" numbers are useless. No one ever answers the phones. Service has been out for 4 hours today.

Account Number: 692280261
why we have no internet service our Due Date is 12/10/2020
Please can you fix it!!
James Galbraith [Entry]

What is the problem with the blue preview box at the bottom of the screen? It has not changed at all since this morning. If you are going to offer this sort of thing, you need to make sure that the information is correct. On average I would say that the preview box is wrong 90% of the time. Is there no-one at SKY who is concerned about quality control?
Catherine Oneal [Entry]

Like so many complaints I read below. I have no signal. Many times I have contacted you through sms, email and everytime am unable to talk to a HUMAN BEING! Your service is unbelievably poor. Please reply to my service request sent through email and send a technician. That is if you have a human person employed to assist your customers!
Honey Jean Sy [Entry]

Our TV is not working, since the tv set is malfunctioning so I change our Tv, but it still not getting any signal, there must be something wrong with the digibox. Can you please send a technician to see why it is not working.?

Kindly check this account number 668522645, we already paid for the bill and we don't have any unpaid balances but the cable is still disconnected as of now. Thank you.
Andrea Porpetcho [Entry]

Kindly please check the account number 672684145, i have already settled the outstanding balance last monday and until today the cable is stll disconnected.

Cornelio Pañoso [Entry]

Sky Cable account no. - 207719838 - NO SIGNAL
Cornelio Pañoso [Entry]

Sky Cable Account No.- 207719838

Please my skycable digibox (main box) that has malfunctioned or shutdown for 3 weeks now.
I have repoted this to you customer hotlne landline and this channel thru email, but I have not received a postive reply.

Eugene G. Fellone
Account No. 201843979

Please replace my skycable digibox that has malfunctioned or shutdown for the past three (3) weeks now. I have reported this thru this channel and landline customer hotline, two (2) week ago but have not received any reply.

Eugene G. Fellone
mylyne [Entry]

change of digibox, not working, no power
ramon delos santos fajutag [Entry]

Since Saturday pa wala kami internet kakabayad lang nmin nung September 28, 2020
Acct# 684879308
Payment Gcash 2,500 September 28, 2020
Rowena Pacapac [Entry]

This Rowena, our digi box is no signal, no power, can you visit to at 1944 A. Francisco St. Sta Ana Manila.
Mary Joan Llarenas [Entry]

2 weeks now since we advice that our work INTERNET in not working. Wew were given a workorder number and was adviced that someone will call and come to our house to fix the problem.2 weeks now that we do not have internet service yet other Sky clients in our location has services... We need this taken cared of NOW!!!!
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