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Smart Customer Service Hotline Number

You can call the SMART customer service hotline numbers below in the table if you are having problems with your SMART subscriptions in the following services such as:
  • SMART Postpaid
  • SMART Prepaid
  • Talk 'N Text
  • SMART Bro
  • Smart Money
  • Smart Load Retailers
  • Smart Load Dealers
  • Smart Padala
  • Infoboard Service
You will be answered by a SMART Customer Support Agent by calling the following numbers. Please be patient when calling.

SERVICETOLL FREE VIA SMART SIMVIA HOTLINE/TELEPHONE NUMBER
Smart Postpaid/Smart Prepaid/Talk 'N Text*888(02) 888-1111
Smart Infinity*800(02) 848-8806
Smart Mobile Broadband
(Bro SIM, Pocket Wifi, Plug-it, Share-It)
*888(02) 672-7277 or 1-800-10-672-7277
Smart Broadband*1888(02) 672-7277 or 1-800-10-672-7277
Smart Money15177(02) 845-7777 or 1-800-1-888-5648
Smart Load Retailers*333(02) 845-7733
Smart Load Dealers*7744(02) 845-7744
Smart Padala*7788(02) 845-7788 or 1-800-10-8457788
Infoboard Service--(02) 848-8848
Sales Hotline (apply for plans over the phone)*887(02) 848-8877

When you're using Smart International Roaming, toll-free charging is not applicable when you call using those toll free numbers above.

Do you have other concern with SMART?
 

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"Smart Customer Service Hotline Number" was written by under the Directory category. It has been read 169084 times and generated 560 comments. The article was created on and updated on 12 March 2012.
Total comments : 560
Desemae Ti Kieng   (11 February 2019 6:48 PM)

Ask q lng po pag nag load tas nadouble send may chance p bng mabawi ang load??

Claribel   (29 July 2018 6:18 PM)

paano ko e activate ang smart load sim retailer ko kc hindi na raw activated.

Cem Mabida   (06 June 2018 8:49 AM)

Hi po,

Good morning. Pinadalhan po ako ng pera gamit ang smart padala service. Sadly, hindi binigay sa akin 'yung amount dahil mai daw ang confirmation na nai-send sa akin. Pero tama daw po 'yun sabi ng smart money center na nagpadala. Kaya rin daw po hindi nai-send 'yung confirmation sa smart center on my side dahil nagkasira-sira daw po 'yung smart 'nung time ne 'yon, at hanggang ngayon (it's been two days na po). Problema ko ba talaga po ito? Kaya nga po kami gumagamit ng smart money kasi easy and fast 'di tulad sa iba. Pero bakit parang ang bagal ng resolution process?

Pasensya po, estudyante, walang pera, at forever na naghihintay XP

Salamat po,

GENALYN LORANA   (17 May 2018 9:09 AM)

Good morning po,,,nawala kasi yong phone ko, gusto ko sya ipa block asap,,,, pero kelangan ko parin ang zimcard number ko ma retain,,,Please advise...thanks

Arra   (13 March 2018 1:17 PM)

Good Afternoon. Nag deposit ako around 1 : 14 pm sa BDO pero hindi sya pumasok sa account ang smartmoney number nya ay 5299-6750-6838-3114 under Kathleen Naval name. Please follow up naman po. Thank you.

elein   (09 January 2018 12:34 PM)

I've been calling since last night regarding my smart padala money..until at this moment..do you have another numbers call aside from a15177? please advice

Christopher Nollido   (12 December 2017 2:20 PM)

Pls paki-check naman po ang smart roaming number ko 09284993094, hindi po maka-receive ng txt mula sa Pilipinas, Tnx.

Jacqueline sy   (07 November 2017 10:57 AM)

Dear maam/sir

Good morning bakit kapag mag send ako nang message hindi ma send.ano ang gagawin ko.hindi ako maka tawag.ito po ang number ko.09088970284

Ney   (20 October 2017 8:18 PM)

I just want to ask whats the reason why the number I'm calling always say "all lines are busy now. Pls try your call later". It's been almost 2 days already. Even if used different cp, I still have the same result. It sucks!!!

Noel Mon   (04 October 2017 10:32 PM)

nakatatanggap pa po ako ng mga sms messages sa roaming number ko 09494121680 pero hindi na daw po maloadan sa Pilipinas. Maaari nyo po ba akong tulungan?

Joel Garcia   (03 September 2017 5:14 AM)

Dear Maam/Sir,

Nawalan po nang signal yung smart roaming ko. Last na naka receive po ako nung august 16, 2017. Pwede ko pa po bang pa loadan sa pilipinas yung roaming number ko. Sinabihan ko na rin po yung relatives ko na tumawag sa smart service center ang hirap daw kumontak sa service center hotline nyo. Please po paki reply po ako sa conserne kp kung maa activate pa ba yung smart roaming number ko.
Maraming salamat.

Joel Garcia

evangeline celetaria   (03 August 2017 6:06 AM)

complain lang po ako kz nag withdraw po ako sa BDO gamit ang smart money card pero wala po syang lumabas na pera pero nabawasan po sya ito po ang oras August 02, 2017 1543: You Have withdrawn P5,000.00 from card myjake. Avail Bal: P6,251.25 with ref: 017214290382 sa Account ni Angela Asignado Ito po yong Account: 5577-5194-6554-7108 dalawang beses po syang na withdraw August 02, 2017 1543: You Have withdrawn P5,000.00 from card myjake. Avail Bal: P1,246.25 Ref: 017214290384 the same account

Jill Guardo   (02 August 2017 7:01 PM)

Nagpadala ako sa smart padala nang 3,000 pisos kanina nareceive ko ang reference number pero nang e convert ko na sa load hindi na accept ang reference kasi nagamit na daw yun? Ano ba gagawin ko? Malaking halaga yun.

Jill Guardo   (02 August 2017 6:59 PM)

Hello po. Nagpdala po ko sa smart padala pero hindi ma claim yung mo ey kasi used nadaw ang reference number. Ano po ba possible gagawin dun?

ERNESTO R. ESTRADA   (02 August 2017 12:57 PM)

I'M A SMART SUBSCRIBER & A RETAILER AT THE SAME TIME. WHEN I USED YOUR HOTLINES PARTICULARLY FOR SMART MONEY IT TOOK ME LONG HOURS TO WAIT. MY PROBLEM IS MY SMART MONEY PHP1,200 THAT I DEPOSITED AT BDO SOUTHMALL ON JULY 29, 2017 WHICH I USED TO BUY SMART LOAD ON THE SUCCEEDING DAYS. IT WAS DEBITED FROM MY ACCOUNT BUT NEVER TRANSFERRED TO MY RETAILER NUMBER UNTIL NOW. CAN YOU HELP ME RECOVER THE AMOUNT PLEASE?

Stephanie Marzan   (01 August 2017 1:15 PM)

Hindi po Kami makatawag sa kahit Anong hotline number ng smart for our smart padala

cheryll   (26 July 2017 6:50 AM)

hi i would like to complain why i cannot contact you customer service. in addition why suddenly i dont have internet connection...i am currently here in sto tomas batangas

Lyn garcia   (04 July 2017 7:51 PM)

Pls.nmn po pki ayos nmn po maibalik ang signal ng smart roming ko 3days n pong putol pinaloadan n po ng pmilya ko sa pinas pero wla p rin po..pls.help nmn po...

Francis   (21 June 2017 10:39 PM)

I have a phone that uses a SIM card but I would like to use Smart service, is that possible?

lyn   (08 June 2017 9:33 AM)

Good day! Tanong ko lang po paano maconnect ulit ang postpaid naputulan po kasi kami, nagtawag na kami sa *888 walang sagot. Pang 2 days na po ngayong araw tapos na din kaming magbayad. Thank you.

Rose   (11 April 2017 11:13 AM)

Need ko lang no. Ng international smart center. Ang hirap ma contact la somasagot.

xena vasquez   (12 March 2017 11:07 AM)

hi ask kulng kung bakt wala signal roaming no. located on Tanzania 09205466288 paki check namn po .. need ng boss ko thanks

Rhod Suba   (28 February 2017 2:52 PM)

Hi, tagal ko nang tumatawag sa smart for some clarrification kaso walang number na pwedidng tawagan lahat nasa operator na smart 8881111. Sana namn may makausap ako from smart regarding my account 500 lang ung plan ko nagbabayad namn ako tas bigla may bill akong 3000. Saan mo un nakuha smart.

fe dampil   (28 January 2017 8:31 PM)

Hi!
i don't know what is wrong with my pocket wifi. it is only 1 month when i availed the plan. the last time i used is january 19 which is only 1 month after i availed the plan. up to now still i cannot connect to it.

Reynan ventic   (20 December 2016 9:39 AM)

Nandito po ako sa U.K Scotland ngayon may problem may roaming network not function,ano ba dapat gawin ko pagbalik jan sa pilipinas magamit pa ba ang phone #ko?

michael ramilo   (26 November 2016 4:14 PM)

I received a text from smartpadala that my smartmoney master card is converted to virtual wallet and it will not be replaced and renewed effective on January 1,2017. If that's the case, how am i be able to withdraw my money using my smartmoney master card? Can you please explain to us more about these changes? Thank you

jhona   (23 November 2016 1:38 AM)

Hi po,itatanong ko lang po sana if makikita niyo mga text messages?

Tess   (02 November 2016 12:50 PM)

Hi! I'm here at New York My smart prepaid phone is currently on roaming mode. I will be going home to the Philippines so I'd like to know if you can give me instructions on how to turn the roaming off once I reached the PHilippines and again, how to turn roaming on if I'm leaving The country again. Thank you so much. Looking forward to your response.

dante   (24 October 2016 6:33 PM)

taga villamor pasay po ako bakit ilang days na ako hindi maka call and txt ng maayos sa TNT ko. may load pa naman ako 150 inunli ko. puno naman ang signal bar ng cp ko. ??? pakisagot please

marco   (13 October 2016 3:54 PM)

Paano ko makukuha iyong advanced payment ko n 1-month, end na iyong contract ko last september 2016, plan 1500.

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