I have received my first Statement of Account yesterday OCT.1,2013 after their actual installation last SEPT.20 of this month indicating the following:
1. MY ACCOUNT NUMBER
2. MY PLAN which is PLAN 1299.
3. MY DUE DATE : Every 1st. of the Month
4. MY CUT OFF DATE : Every 11th.of the Month
Upon checking the Bill, I NEED TO PAY P1.433.41 before OCT.11,2013.
I find it strange because it was just 10 days after the installation and I need to pay more than my PLAN amount AND in the CUT-OFF DATE that they have set instead of THE DUE DATE.
I was trying to email my concern to their customer service online but it will required ACCOUNT NUMBER ( which does not exist on their system) to do it.
To PLDT, I have nothing against you.I am very much enjoy with my internet speed now.
Hope to get good explanation or correct whatever error on your system.