Cebu Pacific Customer Service | Hotline Phone Number
Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:
Local Phone Numbers:
(02) 702-0888 (Manila Office)
(032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
+852-397-33800 (Hong Kong Office)
+65-315-80808 (Singapore Office)
+612-9119-2956 (Australia Office)
For your Group Bookings call:
+632-2905241 to 42
Do you any concerns with Cebu Pacific?
"Cebu Pacific Customer Service | Hotline Phone Number" was written by admin under the Directory category. It has been read times and generated 574 comments. The article was created on .
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Kagabi ko pa po dinala sa cargo nyo sa old airport ang pinadala ko pero until now hindi pa naisasakay at na sa manila pa. Papunta lang ng cebu yan. Wala naman masabi ang mga tinatawagan sa cebu at manila kung ano dahilan.
Gud day.. i booked my father yesterday for davao to manila then manila to davao flight, after payment done , message came out ' booking closed' and try to book again. So, i booked my father again but the same scenario happen. When I checked my account balance the fare was already deducted twice but still no itinerary was sent. And when I checked in manahe booking, flight was cancelled but it was already deducted in my account. Can u plss help me where to file complaint for this? Thanks
good evening..i have tried to call all the numbers you have provided us but no answer.we wud like to ask assistance or reply or information regarding our request about the full refund kuwait to manila and manila to kuwait booking.please give us your answer or latest information regarding our request.thank you very much.
Would you please help me . re-send the reference number to my Email "email@example.com, I forgot the reference number . and the day i bought the ticket i forgot as well. My name is : TRAM TUOC VI . Departure day : form June 11 2017 ~ June 30 1017 Where : form Manila to HO CHI MINH and HO CHI MINH to Manila
Im trying to call many times pero walang sumasagot. Tanong ko lang po kasi nag pa booked ako manila to singapore and then sa baggage allowance ko : not included nakalagay. tanong ko lang if meron ba kaming baggage allowance na 20kls? please answer. Thanks
Good afternoon, On 24th I tried to do a reservation by the online service. The website was not able to complete the process (booking) however my account was charged with the total amount of the transaction. I called Cebu Pacific's customer service and they confirmed that the booking was not done. So, Cebu Pacific will return my money in the next coming days. I checked that with my Bank and that operation was not done. Hence, May I know the estimated turning back for that money?? How? Thanks
I went yesterday to 7-11 Claveria Branch in Davao City to pay for my booking. Pasok pa rin iyong payment ko within 24 hrs. Tinanggap din naman ni 7-11 payment ko. Kaso lang nagtataka ako bakit wala pa rin nag-email sa akin from Cebu pacific regarding sa confirmation. Nag-manage booking ako and I found out na cancelled iyong booking ko samantalang nakabayad naman ako. Booking reference number is 333602341202. Nagbayad po ako nang 9249.52 with store fee na yan. Bukas na po ang flight at 8am from Davao to Bacolod.
According to 7-11 successful naman na daw yung payment sabi nang service provider nila. Please help po.
Am doing the self service online bookings for persons travelling from Manila-Tacloban on the 9th of June,2017. Although some of the passengers are Senior Citizens and want to avail for the 20% discount. Please help and advice me how to do it. Thank you!
Kindly confirm our booking for Dennis Andes, Flight from Manila to Zamboanga on May 31, 2017 11am. Total of 3021.28 was already credit to PNB credit card last May 17, 2017 16:56, but no confirmation/booking number sent to my yahoo mail.
I just want to ask that why my booking flight was added a RT Travel Insurance amounting to 392. But I don't click or subscribe to any add on of insurance. Is it compulsory? My payment due is 11, 155.16 but it turned into 11, 547.16.
hi.ask ko lang kahapon nagpa book ako ng flight for my papa round trip in manila to tacloban and tacloban to manila.pwede pa ba ko magbayad kasi over 24hours na yung booking ko yesterday pa ko nag pareserved :)
hello good afternun i just want to corect my name in booking number jg7xk booking date may 14.2017.it should.put my surename MA.GLORIA D.FLORES THEY PUT ON MY TICKET DELOS REYES THAT WAS MY MIDDLE NAME ITS WRONG ANYONE TO HELP ME TO CORECT IT PLEASEE....
I book ticket online,Manila-Cotabato,the travel date is on May 19,2017, pls help me to correct the name of the passenger,MARLYN TONGKALING is the name instead MARLYN TONGKAWIL,here is the confirmation code :YHET7X..thank you ,hope u can help me.
We booked flight from davao to Zamboanga on 15th of may. I just want to correct the name Marissa Lagi is the correct name, in my ticket written is Mar Lagi only. We booked online and doesn't know how to correct.D8D34C is the our booking number. Thanks
Hi, I booked my flight from Taiwan to Manila then it says booking is closed, kindly book again using different credit card but the amount is already deducted.My booking reference is U9Z7QV.Please reply as soon as possible. Thanks.
Good afternoon, I booked my domestic flight a few minutes ago then it says booking is closed, kindly book again using different credit card but the amount is already deducted in my credit card. Please reply as soon as possible. Thanks.
please pakisend naman na po sa email add ko ang itenerary ticket ko. need na po mprocess papers ko for re-exit.ticket nalang po inaantay. ilang araw na po ako nagaantay. ubos na load ko sa kakalong distance sa service center. P.S. dont post my message all i want is to send you my itenerary ticket.thaks.
I would like to inquire about my itinerary receipt. My previous email address, firstname.lastname@example.org is not functional anymore and I cannot recover my itinerary receipt/ details. Please send my booking details/ itinerary receipt to email@example.com. My reference number is 113205353611. Payment was through Cebuana Lhuillier/ paid on March 8, 2017. Thank you so much!
I would just like to inquire with regards to my booking..Just around 5 pm today I book a flight for my husband but unfortunately his email is not functional anymore..I was not able to get the details of the flight..Please try to check if my husband was included in the list..ROLANDO A. TRIVINIO.. Thanks in advance
I am trying to check us in via web check in but our flight booking reference number cannot be checked in. However when I checked in other booking reference number in the same flight, I was able to do it.
Please respond to this inquiry, as soon as possible I was calling the hotline but nobody is picking up. I am in Davao now, flight going to Manila is at 12:45 and it is 10:13 already.
Just want to confirm my flight for tomorrow DG6225 MNL-MPH 21Apr2017 Is it departing on time at 0605am? I've been trying to call your hotline 7020888 but Im just on queue for 10mins and it automatically dropped. As of this writing, Im still waiting for a live person to answer me. Kindly help. Thanks
512ma. gladys babon delos reyes(14 April 2017 11:16 AM)
I booked ticket for 3 people(2 adult & 1 child) from tacloban city going to manila on April 20,2017 and i paid thru ADCB Visa(Abu Dhabi) but unfortunatelt i didn't receive itenirary ticket.Please send it to my email ASAP. Thank you.
Good day! I booked a ticket for 4 people going to Bangkok from Manila and paid for it thru BDO yesterday(04/11/17).Unfortunately, I didn't receive our itinerary yet.Please send it to my email.ASAP!Thank you very much!
Hi there yesterday I travel from Manila to Kuala Lumpur with the Cebu airlines, I left my Rayban sunglasses on the plain. Flight number was 5j501. Could please let me know if someone of the staff have found it? Thanks
Good day po Sir/Maam, Nag book ako online (Apr.09 2017) but after the payment done wala ng page sa net or reply sa email ko..pero nag bawas na sa credit card ko and try calling this number 0063322308888/006327020888 pero laging busy ubos na load pls.....
Hi, I just booked my flight from Taipei to Manila on 15 July 2017. After paying for the ticket, only a white screen has shown. The payment has been made (my bank has sent the money) already. Can you please send me the itinerarywith booking code) since I haven't received anything so far. Thank you Lukas Bunat
Hi, I just booked a flight with you and wasn't sent an itinerary or booking confirmation. Can you please confirm my booking and send me my itinerary as the payment for the flight has already been taken out of my account.
On 21th March I booked my flight on your website. Unfortunately I saw that the price of the ticket: €140.21 two times is declared from my credit card. Can you please book €140.21 back on my bank number?
Good day . Nag pa book po ako kahapun through online with the use of metrobank On payment , successful po yung payment worry kulang until now wala parin po akung confirmation / virification at itinerary which i need to show sa airport bukas napo kasi flight ko please help me po. Salamat.
Good day! Gusto ko irebook yong flight ko pero bakit nag change ng price pag iclick ko yong date ng flight from 1,878.88 nagiging 3,054.88 na. Eto flight reference no. Ko advdrq bound manila to cebu, sana matulungan nyo ako. Salamat
Good day. May I know how to change a name (with error in the letter) in the booking itinerary? My friend whom i booked for flight 5J 326 on April 1, 2017 Legzpi to Manila, with booking reference V8QINV should have CANTAR as family name, not CANTOR. Please send reply through my email firstname.lastname@example.org. thank you
Good day. I have my flight schedule dubai to manila on Mar 30, 2017. I availed the 40kgs baggage. I heard promo for free baggage of 25kgs, can i avail it? Just want tomaeke sure if this promo is still available.
good day ma'am and sir, ask lang po napabook ako ngayon manila to cotabato ang flight ko, march 22, 2017 10:35am departure, 12:20 arrival. ngkamali po kasi ako sa email account ko ang inilagay ko kasi yung dati kung account na di ko na alam ang password nuh. dapat po kasi sa bago kung account na email@example.com jan ko sana dapat i send. tapos po nakabayad na ako sa cebuaana llhulier need ko kasi ang ticket. please naman po tulugan nyo ako. maraming salamat po.
please contact me at 5276557 regarding CEBU PACIFIC FLIGHT SCHEDULE AND TIME HERE ARE THE FOLLOWING PLACES: 1) MANILA/LEGASPI - DATE SCHEDULE : 3/24/2017 2) LEGASPI/MANILA - DATE SCHEDULE : 3/25/2017 3) MLA/NAGA - DATE SCHEDULE: 3/24/2017 3) NAGA/MLA - DATE SCHEDULE: 3/25/2017 4) MLA/TACLOBAN - DATE SCHEDULE: 3/31/2017 5) TAC/MANILA - DATE SCHEDULE: 4/01/2017 6) MANILA/CAGAYAN DE ORO - DATE SCHEDULE: 4/21/2017 7) CDO/MLA - DATE SCHEDULE: 4/22/2017 8)MANILA/DAVAO - DATE SCHEDULE: 4/28/2017 9)DAVAO/MLA. - DATE SCHEDULE: 4/30/2017
Every time I try to order airline tickets, the computer kicks me back to the payment screen. Can you confirm for me if my attempt to book two tickets, one for myself and one for Emily Dahildahil round trip from Manila to Bacolod on March 23, 2017 on Flight 5J487 and returning on April 5 on Flight 5J486 has been properly reserved? My confirmation number is 142884485. Would you also make sure that the flights have not been booked more than once? Thank you. You may contact me via email or by text at 1-989-423-3720.
Good morning!! Paano ba mag add ons ng baggage . Nag punta aq SA manage booking bakit pag I click ko ang continue lumabas ang you entered information in both 1and option 2. Tapos mayron pa sabi please fill out all fields within one group only . Anu po ba ang kailangan pa Na lahat ng dapat fill upan ginawa ko naman .. hirap pa maka contact SA Hotline ninyo .. salamat po .
Hi, we try to book a ticket of fly at the phone with you but my phone stop because i dont have more minut. It was the flight number 5J896 (it was a connecting fly). I give my credit card number and everything but i dont receive email so i dont know if the transaction was complete. Can you help me please?
hi ,magandang umaga po gusto ko po malaman bakit ang luggage ng asawa ko hindi pwede daw sa plane.pinapalitan dahil malaki daw, ang timbang lang naman ay 8.5 kilos. papuntang cebu po siya connecting flight from cebu to manila ,manila to riyadh.yung bag na gamit niya yun din po yung ginamit niya pag uwi november 30 2016 pabalik january 26 2017. hindi namin lubos maiisip dahil hndi naman siya lumagpas sa maximum free baggage at sempre international flight po yun alangan man magdala lang ng handy bag? sa laguindingan airport po siya nagmula at doon din po pinaiwan ang luggage niya
good day. gusto ko lang mag-ask kung ano pong gagawin kung sakaling mali ang naenter na gender sa ticket? male ang nailagay instead of female. ngayon lang kasi namin nacheck yong ticket. please notify us, as soon as possible. so we can make possible adjusment. thank you.
goodpm.ask ko lang po kung paano ma refund ung money na ngpabook kame this march, 09 2016. then may emergency nangyari namatay lola ko. then nagkuha nlng ako ng bago ticket MANILA TO ZAMBO nung FEB.23. PARA SA FLIGHT NYA SA FEB. 25.. UNG TICKET PO PARA SA AUNTIE KO.. PAANO UNG TICKET NA PINABOOK NAMIN AT FOR MARCH? POSSIBLE NMAN MARIFUND NMIN UNG MONEY.DB?????
hi this is fujihara tatsuo ZBJCGM booking date feb 10 2017 flight no. 5J571 departure march 8, 2017 wednesday 5:55pm this is no problem but my return is my problem. i pay 20kg for baggage,meal ,and seat i want to cancel it can u return my money for this ? sorry i dont know how to speak english very well because im japanese
pi just want to clarify my booking yesterday around 2330 hrs,with reference no.121436053231 with details Ms. Evangeline tagalog,flight schedule is on april 1, 2017.. after paying the said booking i view the itinerary and saw booking status "CLOSED" ,ive checked my email firstname.lastname@example.org and found no email or noticed from cebu pacific.. i just want to clarify the status of my booking,,please email me,thank you
i booked a flight bound for manila -iloilo-manila, departure date May 6 and return trip may 13. my question is about my two companions who are a senior citizen and person with disability, both of them are entitled for 20% discount accorded to them by law, when i paid the airfare, said 20% discount was not deducted, how can we avail the said discount, please kindly informed me through my email what the steps i should take. thank you
why is my cell number not updated,? i was trying to book a flight none of my information was there. Address old cell number, credit card information all gone why did you change your system, just flew last month and no problems booking a flight now cant do it on line because you are using my old cell from 8 months back
Magandang umaga, this is Abegail Banaga and i have a problem about my ticket flight. Cebupacific change my international flight doha to manila. Supposed to be march 3 moved to march 4. And i have a flight cebupacific domestic manila to davao march 4 in the early morning. That's why i want to inform you to change my flight too in my domestic. March 6 at 9:30 am. Thank you and God Bless to us!
Regarding po ito sa flight po namin manila-palawan, yung nag-book po samin nakalimutan niya po yung e-mail niya na ginamit para sa pagbobook, February 21, 2017 po ang alam naming flight today po sana yun when we check online nakita po namin na nacancelled po ang flight namin ng February 21 2017 naging February 22 2017 na po, may I ask if I can request our Itenerary for tommorow's flight po here's the Booking reference : D67DRY.
Good morning po, nag add on check in baggage for 15 kilos yesterday for February 26, 2017 departure from Caticlan to Manila. Kaso po di ko pa nabayaran, kasi na select ko po iyong PILIPAY. Pwede bang bayaran ko na lang yun sa airport sa February 26, 2017. My booking reference number is D71CGV. Thank you.
Good day! This is Agnes from EuroAsia Pharmaceuticals, Inc., and I would like to ask regarding your receipt. Before, after the booking, an itinerary and receipt were sent automatically thru emails. But for now just the itinerary itself. We, of course, needed the receipt for our Accounting filing. Kindly provide me the receipt for this reference number, I6Z78Y. Thank you and I will be waiting for any of your feedback and immediate response on this matter.
Can i have your other contact number here in manila because it's hard to reach your customer service i am waiting too long and try many times calling for almost 1 hour but your machine operator was always take an ads only i didn't talk to the personal customer service regarding your changes of my flight schedule.Please acknowledge my request. Thank you, CC
I cant view my itinerary due to typo error during booking, the email should be "email@example.com" i inputted "firstname.lastname@example.org" how can i retrieve my itinerary ticket? with reference number 021309193021
Good morning cebu pacific! Ma'am/sir, Nagbook po ako ng manila to cotabato kahapon po ng past 10pm po ng gabi,using my Unified product and services mobile application.Manila to Cotabato,10:35am po ang departure at 12:20 po ang arival.Nagkulang po ako ng isang letter sa name po ng passenger,Datu jap vladmir instead of Datu jap vladimir, please help po kasi mamaya na po ang flight po nila,february 13,2017. Kindly send me a new itinerary reciept with correct spelling of his name(DATU JAP VLADIMIR) at email@example.com
I book for my mother from Dubai to Manila thru an online facility. Booking Reference is BF162K however the surname printed from her itinerary was her middle name. It has to be changed for her surname which is PEREZ. How to change this? Thanks
booking date, today.. reference number is 12021700493843 and amount is 4,653.60.. travel details , round trip from bacolod to davao viceversa. flight schedule is july 25 and return date august 1 2017.. upon paying through bdo and bayad centers reference number or amount is invalid..need help
Rufino Jr. Esmil Concha FIC3VE Booking Details Tuguegarao (5J507) at 2.20 pm to Manila Seat 15 F
yesterday I booked the flight, but with a little mistake in the Booking Details. The mikstake is in the name. The name is correct CONCHA and NOT Cloncha. Please send me a new Itinerary Receipt wiht the right name - thank you and sorry for my bad english.
Good day! I would like to have my itinerary for my last booking dated February 07, 2017. Details are as follows: Booking reference #08021700186248 for flight 5j413 kalibo to cebu on Feb.22, 2017. I have not yet received confirmation yet. I already filled up the data to have my itinerary but it says verification failed.
good afternoon, i just buy another ticket to my girlfriend who is : Risadel Maonpid BLAS. She fly from Davao to Manila on 23d march ... from manila to Tagbilaran on 27th march .... from Tagbilaran to Manila on +th april ................ and i made a mistake on her first name on the flight back to Davao on 11th april : I register Risela Maonpid BLAS . instead Risadel Maonpid BLAS. Is it important ? what do you think ? do you have to correct the first name ? Thanks a lot for yr answer. Jacques Cessot
Hi cebu pacific! I booked a flight to Davao using my Cebu Pac mobile app.. unfortunately upon booking registered names are not complete in details. Please help me fix this as it may result a problem to my travel soon. And I already paid the tickets. Please reply
Hi I want ask if it is possible to re schedule a flight and how much it will cost for the fee? I have a flight going to boracay on April 28 and I need to move it to the 30th due to conflict schedule. Thanks
Hi I have a question what if my passport will expire on JUNE 2017 and i have a HONGKONG TRIP this coming FEBRUARY 6, is it okay or not? as per IMMIGRATION there is no problem with them as long as its just a HONGKONG & MACAU TRIP. kindly advise me immediatley.
The Singapore customer hotline doesn't work. After I hear the very long pre-recorded message in chinese and english ,and when i select 3 to speak to a customer service office the line gets cut off. this happened 10 times!
I have concern about my wife ticket issuie in hongkong going to manila booking ref. D6GGRY the question how many kilos allowed for baggage and for handcarry. In the ticket no reminders how many kilos. Pls. Send to my email to advice her.
Dear Cebu Pacific, Concern ko lang yung security ng website nyo. I already settled my booking November 12,2016. And yesterday (January 8,2017) I was about to print my itenirary ticket I saw I have amount due around 3,700pesos. For ad ons,which I didn't make.No one knows about my booking reference.I called on your hotline,sabi ng nakausap ko,someone did it last January 4,2017 at 11pm.how come?and kapag hindi ko sya binayadan hindi ko magagamit yung ticket ko.willing akong bayadan yun kahit hindi ako gumawa.but please give me a NEW BOOKING reference.Dahil baka mamaya bigla naman marebook yung flight ko!someone not on my part did that ad ons.Sana lang meron kayong security questions,hindi lang basta booking reference,and atleast send email or text message if someone was trying to access our bookings.
Dear cebu Pacific team I have purchase round trip ticket via cebu Pacific website from the period 17/1/2017 to 23/1/2017 ( I don't remember actual return day is 22/1/2017 or 23/1/2017) unfortunately, I have lost my notebook so that I lost the flight detail as well as itinerary receipt. the full settlement is completed by visa card no.4058038016724406, total amount HKD1283.5,under the name Li Ka Ka, travel name is Marife Nisperos Soverano . booking email by firstname.lastname@example.org, please kindly sent me back the booking detail and literary to the above email. many thanks
Hi, nag book po aki kanninang umaga ng flight from cebu to tacloban sa jan 9, pero yung na check ko na yung itinerary reciept ko jan 17 yung na book.. Are there any other ways para ma rebook ko sya sa 9 ng walang additional charges. Panay kasi error at soon to expire lumalabas sa page na ginagamit ko. Really really need your help po..thankyou
Hello po, paki tulungan naman po ako sa flight ko. Kasi po naka limutan ng madam ko na I accept o I confirm na okay lng po yong new schedule of time ng flight ko. Paki tulungan nman po ako kasi sa huwebes ng madaling araw of december 1 na po yong flight ko. Maraming slamat po.
good pm, i would just like to ask that in cases where you cancell a particular flight schedule, so you let the passenger choose what time they wanted to transfer their flight schedule or you (cebu pacific) automatically give the new flight schedule without the passenger's approval first? Thank you
hy po ito po c junmar timpiatura gusto ko pong iforward ang luggage dito sa dubai. because i didnt push through may flight that time i already check in. may booking reference number is. SCFD4G COMPLETE name of the passenger is JUNMAR MACASAOL TIMPIATURA Flight number 5J015 august 17 from dubai to manila. color of may bag is all black, medium may punit malapit sa zipper pwi yun sya eh hand carey ang bag ko pls po thank you
CEBU PACIFIC MATAGAL NG NAKABOOK ANG FLIGHT KO GOING TO CEBU P***** NYO AT NGAYON ANG ALIS KO KUNG KELAN NGAYON AKO AALIS TSAKA KAYO MAG CACANCEL PAKI MESSAGE AKO MGA GA*** KAYO! Cebu E-ticket - Booking ID 101160518 IPALIWANAG NYO KUNG BAKIT MGA TA**** KAYO!
410Maria Theresa J. Francisco(17 October 2016 3:32 PM)
hello, I have been trying to call the Cebu Pacific hotline since Saturday evening upon receiving their message on the cancellation of my flight but until now no answer from their office. Is there a charge in calling their hotlines since my phone line was cut due to many times of trying to call their office. I would like to rebook the flight since they only given us until Oct 21 to give feedback.
hi good morning gusto ko lang itanung nagbook ako ng ticket ang name MARQUIÑO wrong po ang lalabas please write english name only. so change ko po ng N ung Ñ naging MARQUINO nlang po....OK LANG PO BA YON?????
Me and my brother are on the same ticket of cebu Pacific and my brother has extended but has not cancelled his flight. I just want to ask if I can use his baggage allowance even he does not board on plane?
Good morning / evening Sir/madam I have a problem in log in my email at your website to get a ticket the dialogue that pop up" You've exceeded the maximum allowable login attempts. Please reset your password." can you help me to reset my password and how to reset it? Thank you.
399Ma. Asuncion G. Rafael(06 September 2016 6:21 AM)
I made a wrong booking schedule today for my sister, how can i change the travel date from Ja. 09, 2017 to jan. 14, 2017, Davao to Zamboanga. the same promo fare as indicated on list of published fare rate.
My passport is already expired and will book my flight to Kota Kinabalu on October 21st to 25th. I have a scheduled renewal on the 27th of September. Can I still book the flight and just renew my passport by then?
I flight with Cebu Pacific on the 09/08/16 from Cebu to Manila (Flight Number 5J566, Booking reference number: QDF9YG). The flight was meant to take off at 14.10 and land in Manila at 15.35. Unfortunately, due to air congestion and bad weather it was delayed. We took off at 16.10 and finally landed in Manila at 18.15. Because of this I lost my flight connection Manila – London with Etihad and therefore rebooked a new flight with the cost of almost 500 pounds.
In order to claim that substantial amount of money to my travel insurance I would be very pleased if you could send me as soon as posible a statement regarding the delay of this flight.
My flight was canceled last night, 21Aug (confirmation no M8E6VF Mla -Cebu - 5J 587). The Ground crew gave as a card on how to get /redeem the voucher for Free Flight . I have followed the instruction but no linked was provided in the itinerary.. Pls advise on how to redeem the flight
Thank you, Evangeline G. Gabe (with alternate email add email@example.com)
Hi po i just wanted to know what the update for my baggage?until i didn't receive any update from you....Erna A.Nonsol flight air (boracay caticlan to manila DG 6246 AUGUST 12 2016 16:20 BAGGAGE NO.DG476866.......
Dear Sir/Madam, I the undersigned is taken the flight from Cagayan to Manila on 28th July 2016 (flight 5J 396) but i did not recived the invoice copy of this flight i request to send immediately the invoice copy on " firstname.lastname@example.org " as it is required for my office
I just booked a ticket yesterday supposedly for my uncle, now i erroneously put him as a Senior Citizen because he is already 65 years old but i didnt know that he dont have a senior i.d because he was settling at the US. the locator number is S7D9FI. Can it be change into adult? or is it ok we he cannot show a senior id during check-in? any advice please...
i was offloaded last july 04,2016... i have 2 luggage check in on that day,but eventually they only give me one luggage and the other one they said still locating it..it took it already for 6days now...still locating? how come? i check in my luggage at the same day and at the same time..but the other one was lost...until now no update no call from cebupacific
I bought ticket yesterday but my mother can not continue going so i decided to cancel the ticket book for fri.Booking ref no. N9DTRC it is non refundable the ticket office said but i haven't fully aware cause i did not brought my eyeglasses . My mom is 82 y/o and has kidney failure I sen t the medical abstract to email@example.com and firstname.lastname@example.org I b ought it at your ticket office at starmall alabang site
Hello Yesterday i bought a ticket. I gave all my details and the payement was going through... But then the page went to home and i didnt recieve any confirmartion. But the payment is on pending in the balance of my card. Do i have the ticket ir not? Plese answer ASAP!
I tried booking, all information are filled and when I clicked ''Find'' it gave me blank/white/empty page, I waited and I think it lasts forever on that blank page. I tried it again and again and it still the same issue until I gave up. I don't know if your promo guys are true and yet you don't have good Customer Service.