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Cebu Pacific Customer Service | Hotline Phone Number
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Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:

Local Phone Numbers:
  • (02) 702-0888 (Manila Office)
  • (032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
  • +852-397-33800 (Hong Kong Office)
  • +65-315-80808 (Singapore Office)
  • +612-9119-2956​ (Australia Office)
For your Group Bookings call:
  • +632-2905241 to 42
  • +632-8027163

Do you any concerns with Cebu Pacific?

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Total comments: 2851 2 3 ... 18 19 »
285 Daniel Lockhart   (28-August-2015 4:16 AM)
I spelled the name wrong of one of the people that is travling with me what should I do

284 Elizabeth C. Dolendo-Villacruz   (26-August-2015 7:34 AM)
August 26, 2015

We already book last August 22, 2015, our flight is schedule on November 20, 2015 flight 5J381 Manila to CDO and return to Manila Flight 5J396 CDO to Manila on November 22, 2015.
I am one of the passengers, I would like to request booking for my baggage on the said said.



283 Aileen   (19-August-2015 8:44 PM)
I want to know if you charge your pax for the check in luggage? If so, how much? And what is the size limit? I wanna know if the regular seat is also chargeable?

282 lynborja12   (19-August-2015 2:08 PM)
hi,i just want to ask any staff of cebu pacific because we whrite the whrong spelling to the ticket that we purchase pleas anyone can help me how to re-correct the name.thank you

281 Quennie ocampo   (17-August-2015 4:24 PM)
Good afternoon I just wanna ask if pregnant can allow to travel im about 6 months pregnant and we are planning to go in dumaguete...thanks

280 Felicia Bacani   (15-August-2015 9:40 AM)
Why is your customer service hotline not contactable on the weekends? Some people have jobs and can only make reservations after 5 or on the weekends. I encountered an error on your website after I inputted the details of my master card. I redid the booking and I opted to pay at a center and got a refence #. After a few minutes, I received an official receipt in my email and my booking confirmed. Does that mean the first booking that got an error pushed through??

279 MARYGANE B LLEMIT   (13-August-2015 10:09 AM)
Hi good day.I booked ticket for my sister in law august 16,2015 or 17 departure time 2:35am manila to Iloilo but she cant open her email.Her name CHERYL LLEMIT PLEASE TRY TO RESEND AGAIN THROUGH MY EMAIL llemitm@yahoo.com.I tried to call your hotline but its answering machine.

Please resend it as soon as possible.Go bless....


278 Joward Carl Malunes   (09-August-2015 9:12 PM)
Good Evening,Just gonna ask if your offering OJT program for second year avionics student, How am I going to apply just in case. Thank you.

277 Jeanine   (05-August-2015 7:30 PM)
Hello, I tried booking a flight and I will NOT be checking in any bags. I only have a carry on. Why will the website not let me book my flight? It asks "Are you sure you won't be checking in any bags?" Please help.

276 alma grace medianesta   (04-August-2015 8:06 AM)
Hi, i booked a ticket for jose faunillo 11 for an aug. 5 flight at 11am and i don't know if it was confirmed. My old email add can't be opened to check it so i request that you send the itinerary on this email add: medj_ash111@yahoo.com. thank you.

275 Radznie Pagaruan   (02-August-2015 5:47 PM)
Good day. I booked last july 26 2015 for Brunei. My flight is on Aug 13, 2015 together with my cousin Anuddin Pagaruan. My return flight to Manila is on Aug 21, 2015. I accidentally deleted the itinerary receipt in my email ad. Will you please resend it again. Thanks and God bless

274 Oxana Nikitina   (26-July-2015 5:52 PM)
My name is Oxana Nikitina
I took flight number 5J566 from Cebu to Manila on Friday 24 July 2015, after in Manila there was delayed for one hour connection for flight 5J931 to Bangkok. On that way somewhere tragically my baggage was lost. I had all my life in this black soft wheel bag which was 15 kilos weight. My passport and life saving medicine was in that bag, which I cannot replace anymore due to prescription basis and price. All those items is a key content of my life. I paid 12,468 PHP to loose it all when booked your flight. In the name of God or whatever you believe in your life, I'm asking you to find my bag. There is nothing in this world is more important for you to do.

273 Jim Cabardo   (26-July-2015 4:35 PM)
hi! I accidentally close my window and I was not able to get the booking reference number. how could get it?

272 Jennifer Discipulo   (24-July-2015 10:33 PM)
Hi..i need to rebook my husband's flight..so icalled your customer service using touch card with my smrtphone..but then the operator always says "sorry,we did not search the number you are calling."
OMg,i need to rebook it on july 26,but up to this moment,i cannot reach your call center...pano na to..pls...hope to hear from you asap!

271 Regine   (24-July-2015 11:07 AM)
Good Day!

We, the 4th year BS Tourism Management students of De La Salle Lipa are currently taking Tourism Research, Methods and Techniques course. We are asking permission to conduct a survey for our research study entitled "Personal and Situational Factors Relating to In-Flight Service Quality of Cebu Pacific Air." As a partial requirement in our study, we need to know the personal factors such as age, gender, occupation, monthly income, purpose of travel and frequency of travel. The study also includes the passenger's perceptions of in-flight service quality offered by Cebu Pacific Air.

We went in your office last July 03, 2015 and we already have the approval of Cebu Pacific Air regarding this matter but we forgot to ask a note as a proof that you have apporved us. In this regard, we are asking your good office to kindly send us a note or letter that you already approved us.

Thank you for your time and consideration.

For more questions, you may contact either Ms. Mary Grace Ailo at 09276147123 or Ms. Marielle Oliva at 09173188324. You may likewise email us at roncal.rc@dlsl.edu.ph

In St. La Salle,

Mary Grace Asilo
Jane Kimberly Mae Bade
Marielle D. Oliva
Regine C. Roncal

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