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Cebu Pacific Customer Service | Hotline Phone Number
Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:

Local Phone Numbers:
  • (02) 702-0888 (Manila Office)
  • (032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
  • +852-397-33800 (Hong Kong Office)
  • +65-315-80808 (Singapore Office)
  • +612-9119-2956​ (Australia Office)
For your Group Bookings call:
  • +632-2905241 to 42
  • +632-8027163

Do you any concerns with Cebu Pacific?
Category: Directory | Added by: admin | Tags: number, Directory, phone, service, Pacific, Cebu, customer
Views: 87931 | Downloads: 0 | Comments: 334 | Rating: 0.0/0
Total comments: 3331 2 3 ... 11 12 »
333 may   (03-February-2016 6:27 AM)
hi good morning

last night we pay our ticket at 7/11 we booked 2 flight wich is domestic and internation.. but we only got the confirmation for the domestic, how about our confirmation for the internation? please kindly help us how what to do regarding this matter.. thank you

332 Jessica bobiles   (30-January-2016 6:00 AM)
Good day. I book my flight on feb 1 leg to manila. I paid it in 7 eleven but til now i not yet get my email itenerary or any confirmation number of my ticket.

331 Chris Pili   (18-January-2016 1:17 PM)
An email was sent to me from CEB web checkin telling me that I can check-in online now since our flight is on Wednesday, January 21. After following the instructions, no notification was sent to me and I couldn't find/print our boarding pass.

here's our flight reference number W97SFC.

330 yoel   (15-January-2016 7:06 PM)
good day! we booked for 3 going to loag-manila(may 27 2016) and manila-laoag (may 30)., but my husband overlook the date, it should be manila-laoag (may 27,2016) and laoag-manila (may 30). how can we change it? can you please assist us because we kept on calling on your custumer service but no one answer our call.

329 Sheila Ruba   (15-January-2016 2:52 PM)
Good day!
Please help me book 26 persons going to Iloilo from general Santos city. Roundtrip. May 19,2016 general Santos city to Iloilo city. May 24,2016 Iloilo to general Santos city.
I am hoping for your immediate rssponse.
Thank you so much

328 Sheila Ruba   (15-January-2016 2:49 PM)
Gud day!
Please help me book 26 persons gensan to Iloilo on may 19 to 24, 2016

327 Sharon   (01-January-2016 3:21 PM)
I was on a flight to Beijing on December 24, 2015. We had many complications and as a result the airline said we would be offered a one way trip out of Manila that can be claimed within 180 days. We were told to call the hotline however, I am not in one of the countries which have established said hotline. I have some questions regarding the ticket and look forward to your response.

326 elbert dagatay   (30-December-2015 8:00 PM)
"good day ,,, my friend Ikunari Nakano have a problem about his baggage, he will be back in OSAKA japan in coming of January 07 2016. he did not know where he can pay her bills and what is total cost for 10 kg baggage"

please acknowledge. thank you

325 Hildeliza L. Gayla   (29-December-2015 1:32 PM)
To whom itay concern ; I book online Cebu pacific airfare dated mar.21'2016 it was process and email itinerary / invoice receipt but my problem is wrong surname of my daughter Micaela Loryn Gayla in ticket but for correction is Micaela Loryn Gayla Fudan she is 8yr old student. Booking reference# HGCMKH , booking date is nov.27,2015 . Please advised...

324 Mailet Ancheta   (24-December-2015 12:26 PM)
Hi. I would like mto make flight changes for my booking on Dec. 26, 2015. Tried to do it online, unfortunately, it said that there was some error and that the transaction failed. Tried to call your hotline several times but after i get connected to customer service to change flight it suddenly becomes busy.

Is there any other way I can change my flight before it becomes forfeited?


323 tronjie maningo   (23-December-2015 7:33 PM)
good day
please help me
I booked a flight January 02,2016
my wife paid it through BDO over the counter
December 23,2015 in the amount of 3,581.28
why I haven't received any email of my itirenary..
please send my itinerary,if my payment posted already in your system.
thanks so much

322 Elbert Dagatay   (23-December-2015 6:12 PM)
hello good day.. I had asked about my friend Ikunari Nakano. he will go home in Osaka Japan in the coming 07 January 2016 .. his problem about his luggage to 10 kg he did not know where he can pay her bills for her luggage

Please acknowledge. Thank you


321 angelie dacula   (23-December-2015 9:24 AM)
Hi good morning.. My cousin going to cebu but she dont have any valid id.. Shes alredy 18 years old.. The reason why she dont have a valid id she have a mental problem she dont know how even how to read..

Hope you can help us
Thank you

320 jonathan herrera   (22-December-2015 8:19 PM)
i am inquiring about my problem in paying thru Banks here in Manila kindly assist me your call center is not available

319 beverley comstock   (17-December-2015 9:32 AM)
I am unable to pay for my flight on line. The site will not take my info.

318 Brandy   (16-December-2015 7:11 AM)
Hi, my flight will be tomorrow, December 17, 2015 @ 9:10 PM and my booking Reference number is XHW3VH, I would like to know if my booking is cancelled or not.

317 Jovy   (13-December-2015 6:53 AM)
Hello gonna send my puppy later this afternoon,and I don't know what requirements.cost.pls give me ideas.thanks godbless

316 Michelle Tismo   (10-December-2015 2:15 PM)

I made an online booking for my family's flight for Dec. 28,2015 via Manila to cebu @0540H last dec. 09,2015.
I already paid it thru Online by Bancnet via Landbank but i couldn't have my confirmation if the tickets are already ok. And I don't have my tkt # or booking reference. I just have an Invoice number for my online payment:
* Invoice No. 114428
* Merchant Ref. No. 114428
* Trace Number. 927313

How can I get my reference or Itinerary for my book.

Please acknowledge. Thank you.


315 sarah lapascua   (08-December-2015 8:31 PM)
Hi my friend made an online booking for my for cousin manila-davao ...through ticketing agency ,since they are not able to pay the ticket ..another friend of mine book ticket early this morning but was not able to continue due to duplicate booking the status now is pending..pls help

314 lyn delos reyes   (04-December-2015 5:59 PM)
How can i change name.. We book ticket but the surname is wrong.. We book here in brunei darussalam date dec.26,2015. We dont use agent or ticketing agency only through online.. How are we gonna change it..

313 Josephine Tumanday   (04-December-2015 10:36 AM)
Hello have a nice day
I made online booking and pay at master card. lastday around 10 am. but until now i did not recieve an email of my flight confirmation.
The booking Referents
Dec 05 2015 flgt no.5J 373
at contac# HFGEQK
going to Roxas City.
pls can u send in my email at my confirmation
my mobel phone is 09055641005
Thank You

312 JOSEPHINE L. DACARA   (28-November-2015 12:33 PM)
Hello good afternoon, I just want to CONFIRM the flight on December 03, 2015 with the booking reference number XIIGNE in the name of MR. RANDY ALCANTARA with flight details from MANILA TO TACLOBAN Flight number 5J 653, departure time 03:00 pm and arrival 04:30 pm which was rescheduled on DECEMBER 03, 2015 DEPARTURE AT 05:00 PM AND ARRIVAL AT 06:30 PM.
I would be glad to hear back from you.. you can reach me through this mobile number 09468766320


311 Tim Roskams   (28-November-2015 10:46 AM)
Your Hong Kong hotline number is always impossible to reach.. So overwhelmed it just hangs up. Not sure why you are unable to provide any positive customer service. Cheap?

310 Maricris hidalgo   (22-November-2015 3:20 PM)
Hi..i made an online booking and paid at bdo yesterday around 5pm but until now i dont receive an email of the flyt confirmation. Heres the booking reference number
Bacolod to manila 5J 474

309 Joel Aranas   (22-November-2015 1:18 PM)
On Nov,12 morning I book my flight for Cebu this Jan 13 with booking # 1300 1501 0379 38 and pay at BDO Bank in SM Davao, until now did not have my confirmation receipt and itinerary. What should I do?

308 Ramil z hijara   (17-November-2015 12:58 PM)
Can i retrieve my confirmation number my booking reference is C7UQPC.thanks my flight will be tomorrow

307 Gerald Mercado   (17-November-2015 11:54 AM)
hi i book online today 11/17, i finished booking until payment, when i click payment continue using credit card. my booking return to payment option again.. then i read important notice: SHOULD YOUR PAYMENT BE DECLINED OR YOU ARE UNABLE TO PAY WITHIN THE ALLOWED TIME YOU CHOOSE, THIS AMOUNT WILL REFLECT AS UNPAID BALANCE THAT MAY BE SETTLED UPON CHECK-IN.. Then after that i checked my credit card balance this already billed on my credit card.. please help,, is this can use for my flight... please help how to return my payment.....

306 Tom Diaz   (13-November-2015 7:26 AM)
how many staff you've got to assess customers.very hard to contact.

305 Marilyn Baterina   (11-November-2015 2:19 PM)
Would like to ask if you have sure flight on Nov 20 Manila to Cebu

304 edwin aquino   (09-November-2015 3:05 PM)
there is an advisory to me about change of schedule,, but when i check the etinirary it is the same

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