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Cebu Pacific Customer Service | Hotline Phone Number

Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:

Local Phone Numbers:
  • (02) 702-0888 (Manila Office)
  • (032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
  • +852-397-33800 (Hong Kong Office)
  • +65-315-80808 (Singapore Office)
  • +612-9119-2956​ (Australia Office)
For your Group Bookings call:
  • +632-2905241 to 42
  • +632-8027163

Do you any concerns with Cebu Pacific?
"Cebu Pacific Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read times and generated 625 comments. The article was created on .
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Total comments: 622
622 Dantly Villanueva   (25 September 2017 9:34 AM)
Pls attend to this. My companions name is EVELYN S. VILLANUEVA and not VILLANURVA,in addition how can i rebook my ticket instead of Sept 23 i will have it on sept 22 for departure from Manila to Gensan. Thankyou

621 Salima Pangcatan   (24 September 2017 3:51 PM)
Good day. I would like to verify if my friend's name Laida Tomanto was booked for the flight from Manila to Cagayan (Sept. 28, 2017) since we didn't received any confirmation from online transaction, this is urgent. Thank You!

620 Rolando antonio vazquez   (21 September 2017 4:10 PM)
Good day!

Regarding my flight booking reference number NB7H3Z amount php 4,626.48 was canceled due to you have a flight changes of hours and you offer a free cancelation to this booking. In this regard I rebook my flight with the same booking reference number NB7H3Z AMOUNT PHP3,799.60. Cebu Pacific airlines please i would like to follow up my billing status in my credit card because the amount reflicted in my credit card is not the amount that I expected.thank you.

619 Antony Morris   (19 September 2017 9:41 PM)
I booked a flight for my Philippine maid Booking Ref: MY6UNC under the Name" Fanny Navarro" The mistake I have made is NAVARRO is my maids MIDDLE name and not her Surname! her Surname is MONTOYA. Can you please correct the ticket to read FANNY MONTOYA
Her Flight is this coming Saturday 23rd September

618 lolimel dimarucot   (19 September 2017 5:31 PM)
hi po. ask ko lang if magkano po ang charge kung pa rebook ko po yung flight ko instead of dec 6 move to nov 22 same te din po

617 nene   (19 September 2017 4:10 PM)
Please send official receipt related to this booking reference no. X5FS3B.

You only emailed the itinerary. the reply request sent to cebu pacific email address
which sent the itinerary ALWAYS BOUNCED BACK AND SAYS IT IS NOT A VALID EMAIL ADD..."itinerary@advisory.cebupacific5j.com" and "advisory.cebupacific5j.com".. HOW COME YOUR EMAIL ADDRESS IS FAKE/NOT RECOGNIZED yet you were able to email the itinerary using that email add.????? maybe you just donot want to entertain any query....

AGAIN PLEASE SEND THE OFFICIAL RECEIPT THE SOONEST

616 john christopher licas   (16 September 2017 10:05 PM)
hello ask ko lang po sana kong tama po ba na dina papasukin ang asawa ko sa check in area if 9:00pm po sya dumating at 10:00pm po ang flight nya,,??? nakiusap napo ang asawa ko pero dipa rin sya pinapasok eh may 1hour pa naman po,,,

615 SALAH RASHED ALI MUBARAK ALKETBI   (14 September 2017 5:49 PM)
Hi po about po Kay Salah Rashed Ali Mubarak Alketbi mali po yung birth year nya pa change po instead of 1998 dapat po 1988.
Flight number 472
Booking Class E
Source BCD
DES. MNL
DEP. 2017-09-20T2325
ARR. 2017-09-20T0045
PNR JYMFWP

GPRSD9302z011c7
Thanks

614 Rea Jacama   (13 September 2017 10:19 PM)
My concern is to retrieve itinerary ticket dated May 9,2017 for some personal reasons. The name of passenger was Noel D. Jacama. Flight from Dipolog to Manila time 3-5pm. I hope you will consider my request as soon as possible.

613 ANABELLE CANLAS   (13 September 2017 1:26 PM)
Good pm. Mag Inquire lang po. How much fair going to Silay Airport terminal? Thank you

612 Wowie Gaurino   (12 September 2017 12:12 PM)
Hi, wala po bang cancelled flights today sept. 12, manila to bacolod? Please, verify. Thank you.

611 Ace Justice Javellana   (12 September 2017 5:44 AM)
Good day!!!

I just would like to verify if my name and Wellyn Teodosio was booked for the flight from Manila to Iloilo Sep. 17, 2017, since i received no confirmation from my online transaction, this is urgent. Thank You!

610 kate   (31 August 2017 12:23 PM)
i would like to ask if i can refund my round trip airfare since i got offloaded? if its possible how long it will take for me to get it back?

Or if ever i will rebook it can i just transfer / give the ticket to my friend or relative?

Look forward for your respond.
Thank you.
Kate

609 I Evans   (29 August 2017 2:34 PM)
Ref JCI9XJ
I wanted 20kg checked baggage but was charged for 20kg plus 15kg. How can I remove the extra15kg and get a refund?
Thanks

608 Angie Maligaya   (29 August 2017 2:09 PM)
I was asked by my friend to accept/confirm booking of her family but was not able to contact your landline number. 1. Booking reference RHKTXK - passengers Joemarie, Kemuel Joem, Shemuel Joem MARTE, Manila to Bacolod on OCtober 30, 2017. 2. Booking reference SFRHPA - passenger Ms. Sarah Sulla, Manila to Bacolod on November 6, 2017. Thank you.

607 john mark abelada   (27 August 2017 7:02 PM)
i have booked my flightwith 3 passenger manila to bacolod september 26 2017, and bacolod manila october 2 2017. it was confirmed but my itenerary receipt was not sent to my email. please send them to me. thank you

606 allan austria   (25 August 2017 9:33 PM)
I just would like to verify if my name was booked for the flight from Manila to Cagayan de oro September 5, 2017, since i received no confirmation from my online transaction, this is urgent. Thanks You!

605 Gina Banusing   (22 August 2017 10:36 PM)
Hello po may flight po kami sa Sept.24,to Bangkok ,magkano po ang charge kung i move nmin sa Sept.23 parehong oras ng Sept.24.Salamat po

604 Dawn Marie Ann Francisco   (20 August 2017 9:57 PM)
Good day!!!

I just would like to verify if my name was booked for the flight from Manila to Cagayan de oro December 20, 2017, since i received no confirmation from my online transaction, this is urgent. Thanks You!

603 Dawn Marie Ann Francisco   (20 August 2017 9:55 PM)
Good day!!!

I would like to verify if my name was booked for the flight from Manila to Cagayan on December 20, 2017, since i received no confirmation from my online transaction, this is urgent. Thanks!

602 Rachellyn   (17 August 2017 2:20 PM)
can i move my flight earlier? do i still need to pay additional payment if i rebook it? my flight is on September 25, 2017 and i want to rebook it on September 21. is it possible??

601 Susan   (11 August 2017 4:33 PM)
How do I change the name on the ticket I had booked?

600 Potre Dirampatan-Diampuan, PhD   (09 August 2017 6:59 PM)
Hi! As they say, "Give unto Caesar what is due to Caesar." I must convey my gratitude and congratulatory note to Cebu Pacific and a commendation to some personnel on behalf of my family (my husband, Mr. Eshmael S. Diampuan; and our son, Hamza D. Eshmael) as we traveled together.

On July 28, 2017 our flight 5J 589 Manila-Cebu en route to Narita (5J 5062) was moved from 11:55AM to a 3:30AM flight accordingly on account of an electrical issue of the aircraft. This was a good decision for everyone's welfare on the flight.

Even as we were inside the aircraft, we have informed one of the crew members, a stewardess, that we shall not be able to catch up with our connecting flight 5J 5062 at 5:50AM from Cebu to Narita under the circumstance. In a few minutes, that lady came back to us informing us that arrangements have been made so that we shall be taking the Manila-Narita flight instead. An announcement was also made that a meal shall be served inside the terminal while passengers shall be waiting for the flight to Cebu.

In our case, we were met and attended to by a ground personnel, a guy. I wished we got his name, but we will appreciate if he could be identified as we commend him for a very satisfactory service taking care of us all the way from receiving us back to the terminal after deplaning the cancelled flight, assisted in our new check-in, and promised to send us some noodles at the departure area, which he made good. We saw the noodles at the boarding area.

In addition, we shall not discount our delight in the flying skills of the Pilot on Flight 5J 570 Cebu-Manila, August 1, 2017. He is proudly one of our good Filipino pilots around possessing the necessary adroitness from take off to landing all the way.

We commend both the crew member/stewardess who in real time assuredly managed to transfer us to the the Manila-Narita flight; and surely the guy who in turn, received us and assisted us making us comfortable. Kindly identify them and give them the merits that they deserve for services so well rendered.

As a consequence of these services extended to us, my family was able to meet our itinerary in Japan.

Kindly acknowledge receipt of this letter and with the hope that you will share with us the names of the personnel we are referring to. Thank you so very much. Mabuhay ang Cebu Pacific!

With deep appreciation,

Dr. Potre Dirampatan-Diampuan
B23 L5 Zamboanga St., Maharlika Village
Taguig City 1633
drpotre@yahoo.com; potreddiampuan@gmail.com
Telephone: 632 838 6153
Mobile: 63 917 826 0752

599 Gladys Acdal   (09 August 2017 2:02 PM)
magpaparesend sana ako ng iterenary ng pinabook ko kaso hindi ko macontact sa cebu pacific please sana paki facilitate my concern to cebu pac flight ko is manila to tagbilaran

598 TIMOTEO BERNARDO UY   (07 August 2017 8:48 AM)
Good day!!!

I just would like to verify if my name was booked for the flight from Cebu to Manila on August 31, since i received no confirmation from my online transaction. this is urgent. Thanks.

597 Werner Guanzon   (05 August 2017 11:39 PM)
I wish to change my schedule travel time from 4:45pm to 7:15pm from Manila to Legazpi on August 19, 2017 because of my prior flight from Bacolod to Manila was 2:20pm the same date that might cause the delay of my arrival and check in time.How can I do so?

596 Sheila Marie Aradillos   (05 August 2017 3:25 AM)
Good Day!
I have booked my flight with 4 passengers on October 30,2017 it was confirmed but my etinerary receipt was not sent to my email. Kindly facilitate my concerns. Thank you!

595 Carmelita Lanuzo Collada   (24 July 2017 5:45 PM)
I have book my flight July 1,2017 and was confirmed but my itinerary and official receipt were not sent through my email.
Please send them to me.

594 Melanie Claire A. Ibarra   (22 July 2017 11:21 AM)
Good day!
I would like to follow up for my transfer arrangement. it has been a month ago. My departure will be on August 3, 2017 and I have not received any flight confirmation yet. It will be a more and it will be my scheduled flight already. If you haven't book me yet please book in any date but not after august 15, 2017. Thank you.

593 adrian   (21 July 2017 12:41 PM)
Hello.

592 rodrigo adalid   (18 July 2017 4:09 PM)
magkano po ang babayaran na additional?

591 rodrigo adalid   (18 July 2017 4:02 PM)
pede po palitan ung ticket ng ibang pangalan?dalawa ung papalitan ng isa

590 CATHERINE A. DULAY   (16 July 2017 4:33 PM)
We would like to inform you of the following changes to your booking. We understand this
affects your travel plans, so we already rebooked you on the next available flight.
Our apologies for any inconvenience this may have caused.
Booking reference no.: Q51UVR
Names of Guest/s:
MS. CATHERINE DULAY
MS. YOLANDA HONRADO
ORIGINAL FLIGHT SCHEDULE

Flight No: 5J 325
Date: September 21, 2017
Departure: 10:30 (10:30AM) Ninoy Aquino International Airport Andrews Avenue, Pasay City
Arrival: 11:40 (11:40AM) Legazpi Airport

NEW FLIGHT SCHEDULE

Flight No: 5J 325
Date: September 21, 2017
Departure: 12:15 (12:15PM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City
Arrival: 13:15 (1:15PM) Legazpi Airport

This was your message, as per message too, you said that if I rebook my flight within 30 days my rebooking is free, so I rebook it. may I respectfully ask why additional payment was charge to my American Express.. Please be so kind to book me at the flight where no additional payment is needed.. God Bless ( 09192276932)
CLICK HERE to accept your new flight schedule.
If the new flight schedule does not work for you, you may also:

589 grace moceno   (16 July 2017 3:23 PM)
hi! sir/ ma'am the name of the passenger is Mr. Emran Maruhom with PNR JTY4A4

588 grace moceno   (16 July 2017 3:10 PM)
hi!!!! i book a flight under BIYAHEKO one of your travel agency agent my customer provide me a wrong birthday which is dec 28, 2003 instead of aug 21, 1999 i ask a favor to BIYAHEKO to change it. But the amount deducted to my account is with a handler fee since the passenger is 14 yrs old. Can i ask a favor to return my refund to me or just inform your travel agent which is BIYAHEKO about my refund. Thank you.

587 farida abas   (13 July 2017 3:55 PM)
hi good day!
gusto ko lang po mag pa add ng another 20 kilos for farida abas.dan robert du and sarah m. sato. flight namin this coming july 31 2017. flight number 991 manila to gensan

586 Nonoy Perez   (13 July 2017 12:43 PM)
Hi CebPac:

I have been waiting in queue after dialling (032) 230-8888 for 10 minutes now using my mobile phone, as I am calling from Iloilo. Wala pa ding "Reservation Officer" na sumasagot and I think nauubos lang load ko.

How can I talk to a Customer Service officer?

585 Nilo Tauro C.   (12 July 2017 1:36 PM)
How to track my boarding pass? My flight date is july 08,2017 8:40pm from iloilo to manila.

584 Sweden David   (11 July 2017 9:39 AM)
Can you assist me on how to rebook my flight since my husband's schedule of arrival was changed. Please let me know of the procedures. Waiting for your response ASAP. Thank you.

583 Christine Tan   (09 July 2017 1:55 PM)
Hi Cebu officer-l did a booking from Singapore to Clark on 1/12/17 and from Clark to Singapore on 4/1/18 for my maid Analyn Palis. My booking reference is MBWHYM. I have omitted to include middle name. The first and last name are correctly created but missed out the middle name Generao. Please confirm if you can insert in her middle name for her. Awaiting your reply. Thanks

582 Ara Jean Bongon   (08 July 2017 4:05 PM)
Hi tanung ko lang po sana if ok lang kahit walang middle initial sa booking po namin ppntang HK?

581 Ronald Cruz maaba   (07 July 2017 1:31 PM)
Gud pm po ask ko Lang po Kung papano po na July 9 2017 na po ang flight ko Riyadh po mag experience na po Visa ko Ng July 15,2017 po maililipat pa po niyo ba ako Ng ibang airlines.

580 darlene erecre   (03 July 2017 10:15 PM)
Hi,i have a concern kanina po nagbook ako and late ko na napansin na mali nalagay ko sa name ng father ko,ang nalagay ko david jr,erecre instead of david erecre jr.suffix ang mali ko po and bukas na po ako magbabayad sana po maayos niyo ang concern ko kasi magbabayad na ako bukas.salamat

579 Jojie Kristine Esteban   (03 July 2017 7:38 PM)
May concern lang po ako kasi ngbook kami nang tickect kanina with reference numberXYUBHP. Bakit po hindi complete name nang passenger yung lumalabas? Incomple letters po sa final page after payment.

578 REYMUND AGUILAR   (03 July 2017 1:07 PM)
Good day! Hi team Cebu Pacific. May concern lang po sana ako. Mali po kasi yung name na input ko sa Itinerary Receipt. Bale, correct po is Cherrymae Aguilar, at wrong na input ko po dun ay Cherry Mae Aguilar. Paid na po ang ticket. Paano po yun. next week na po kasi Flight nya ( July 10, 2017 ). Hope na matulungan nyp po ako. Maraming salamat po.

577 malou   (03 July 2017 12:43 PM)
hello.. i have been calling your office line to make some inquiry regarding my online booking which unfortunately i didnt received any confirmation about my booking but then its been charged on my card..
anybody who can help me on this.. thank you

576 Kristine Tapic   (02 July 2017 8:00 AM)
Hello po good day ..pa help naman po to recover my reference no. I booked a flight for my friend kaso na delete ko yong reference no. please help po importante kasi yun to pay. My email address kristinetapic26@gmail.com

575 Rolly Aganan Jr   (01 July 2017 4:07 PM)
Hi goog day my problem is the email address in my booking is not correct ..how I can receive my itinerary ? Here my correct email. agananrolly@yahoo.com.
This is the wrong one agananrolly@yahoo.com

574 Ivan Nebelle Roble   (01 July 2017 3:57 PM)
I DID NOT RECEIVE ANY EMAIL AT THE END OF MY BOOKING!, COME ON GUYS, MY MONEY WAS DEDUCTED NA, BUT WALA AKOANG ITINERARY, PLEASE HELP US!

573 Valeria   (30 June 2017 4:39 PM)
Since i received no mail at the end of my booking flight, i don't know how to recover the flight number for the check in.
please help me to solve this problem

572 Jake Mar R. Jagunos   (30 June 2017 1:32 PM)
good day!

ask ko lang po if maka travel pa rin ba kami kahit jake jagunos lang name namin at hindi yung full na jake mar r. jagunos?

571 ALMERA C. CIMAFRANCA   (29 June 2017 11:49 AM)
Good afternoon po,ask ko lang po kung pwedi pa makasakay ng September 27, 2017 papuntang Tugdan,Tablas?Pregnant po 8 months,due date of delivery October 15, 2017.Thank you!

570 cherlyn   (28 June 2017 9:26 AM)
Good day po.. pwedi pa po ba machanged ung name.. ng wrong spelling lng po at sa pagmamadali po sa pag avail yung promo po...magkano po ba charge? confirmed na po ung ticket namin

569 Ma Isabel Z. Cruz   (25 June 2017 9:52 PM)
Can I avail of my senior discount when buying an airline ticket on line?

568 Jovito moncatar   (22 June 2017 5:33 PM)
Kagabi ko pa po dinala sa cargo nyo sa old airport ang pinadala ko pero until now hindi pa naisasakay at na sa manila pa. Papunta lang ng cebu yan. Wala naman masabi ang mga tinatawagan sa cebu at manila kung ano dahilan.

567 Mohamad Faisal Macaorao   (16 June 2017 1:00 PM)
I booked my flight and haven't received my itinerary ticket until now.

566 Bebelyn gallardo   (15 June 2017 5:17 AM)
Hi ask ko lang po sana kung aloud po ba ang 32inches na tv plat screen.manggagaling po dito sa riyad saudi arabia...salamat po

565 Jernalyn   (14 June 2017 10:52 PM)
Gud day.. i booked my father yesterday for davao to manila then manila to davao flight, after payment done , message came out ' booking closed' and try to book again. So, i booked my father again but the same scenario happen. When I checked my account balance the fare was already deducted twice but still no itinerary was sent. And when I checked in manahe booking, flight was cancelled but it was already deducted in my account. Can u plss help me where to file complaint for this? Thanks

564 mayona aguilar   (14 June 2017 6:57 PM)
just want to know my travel tax included to my total bill

563 Maria Liza Lawan   (13 June 2017 0:08 AM)
i just bought my ticket lastnight.But problem is there is no surname on the itinerary.i hope i have answer on this issue.Thank you

562 jennifer de mesa   (11 June 2017 7:17 AM)
May booking flight kami manila bacolod on june 28,2017 @ 4:20pm.ano ang peding gawin kasi nagkamali sa pangalan
pero thesame person.ano ang dapat gawin.

561 reggiemimi@yahoo.com   (09 June 2017 7:19 PM)
Ask lang po sana ako. Ano po gagawin ko po nabook ko Ms. instead na Mr. Please help me po.Okey lang po ba eto?

560 ROSELITO ELEAZAR   (07 June 2017 1:28 PM)
What Number I can contact you. I want my Itenerary schedule. No one is answering your phone.

559 Arjay Ragsac   (04 June 2017 2:58 PM)
Is it ok that I will use a school I.d instead of passport? Because my 2 siblings they don't have a passport or any valid I.d yet?

558 mary grace villanueva   (03 June 2017 10:12 PM)
good evening..i have tried to call all the numbers you have provided us but no answer.we wud like to ask assistance or reply or information regarding our request about the full refund kuwait to manila and manila to kuwait booking.please give us your answer or latest information regarding our request.thank you very much.

557 gladys dela cruz   (02 June 2017 0:23 AM)
hello
i just want to ask what does this means
status closed??i booked online then i paid by credit card the next day but this is showing in my itinerary
was it booked or no??

556 TRAM TUOC VI   (01 June 2017 1:16 AM)
Hello Cebu pacific

Would you please help me . re-send the reference number to my Email "supersieu28@yahoo.com, I forgot the reference number . and the day i bought the ticket i forgot as well.
My name is : TRAM TUOC VI .
Departure day : form June 11 2017 ~ June 30 1017
Where : form Manila to HO CHI MINH and HO CHI MINH to Manila

555 Julie Hilado   (31 May 2017 11:46 PM)
Bakit pa may hotline kaho wala nman sumasagot?
30 mins ako tumatawag. Magpaparebook sana ako ng ticket kasi sobrang sama pakiramdam ko now. wala akonh creditcard. Bukas 7am na flyt ko. Pano ba?

554 ella   (31 May 2017 5:07 PM)
Good day,

Im trying to call many times pero walang sumasagot. Tanong ko lang po kasi nag pa booked ako manila to singapore and then sa baggage allowance ko : not included nakalagay. tanong ko lang if meron ba kaming baggage allowance na 20kls? please answer. Thanks

553 Virginia Sulatan   (30 May 2017 10:47 PM)
I am trying to upgrade my baggage but I cannot do it online I do not know why.
Nobody is answering the phone either.

552 Khalid El Laham Marcos   (29 May 2017 2:49 PM)
Good afternoon,
On 24th I tried to do a reservation by the online service. The website was not able to complete the process (booking) however my account was charged with the total amount of the transaction. I called Cebu Pacific's customer service and they confirmed that the booking was not done. So, Cebu Pacific will return my money in the next coming days. I checked that with my Bank and that operation was not done. Hence, May I know the estimated turning back for that money?? How?
Thanks

551 Jen   (25 May 2017 8:39 PM)
May ibang number pa ba wala naman sumasagot

550 Thelma Ramos   (24 May 2017 9:28 PM)
bakit walang sumasagot sa telephone? mayrun man puro lang mga recorded message please answer it almost an hour na kami nag call.

549 Jean Inutan   (23 May 2017 3:43 PM)
I went yesterday to 7-11 Claveria Branch in Davao City to pay for my booking. Pasok pa rin iyong payment ko within 24 hrs. Tinanggap din naman ni 7-11 payment ko. Kaso lang nagtataka ako bakit wala pa rin nag-email sa akin from Cebu pacific regarding sa confirmation. Nag-manage booking ako and I found out na cancelled iyong booking ko samantalang nakabayad naman ako. Booking reference number is 333602341202. Nagbayad po ako nang 9249.52 with store fee na yan. Bukas na po ang flight at 8am from Davao to Bacolod.

According to 7-11 successful naman na daw yung payment sabi nang service provider nila. Please help po.

Thank you.

548 Jovito Pulido   (22 May 2017 7:18 AM)
Dear All,
Just Just want to correct my last name from "PUIDO" to PULIDO". My booking reference number is DF22HN. Kindly advice when changes have been made.
Thank you

547 Rosalina Olaviaga   (21 May 2017 7:43 PM)
Am doing the self service online bookings for persons travelling from Manila-Tacloban on the 9th of June,2017. Although some of the passengers are Senior Citizens and want to avail for the 20% discount. Please help and advice me how to do it. Thank you!

546 Melody Andes   (19 May 2017 8:22 AM)
Hi good morning,

Kindly confirm our booking for Dennis Andes, Flight from Manila to Zamboanga on May 31, 2017
11am. Total of 3021.28 was already credit to PNB credit card last May 17, 2017 16:56, but no confirmation/booking number sent to my yahoo mail.

545 thomas   (18 May 2017 11:45 PM)
I want to add baggage to my tomorrow ticket. The Airline is Cebu Pacific Air 5J-15 from Dubai to Manila and the ticket PNR is F6NZMY. Please help me.

Waiting for your reply

Regards
Shaji Thomas

544 thomas   (18 May 2017 11:41 PM)
I want to add baggage for my tomorrow ticket

543 Russ   (18 May 2017 9:30 AM)
Good day!

I just want to ask that why my booking flight was added a RT Travel Insurance amounting to 392. But I don't click or subscribe to any add on of insurance. Is it compulsory? My payment due is 11, 155.16 but it turned into 11, 547.16.

Thanks!

542 glenice dacoco   (17 May 2017 10:50 AM)
hi.ask ko lang kahapon nagpa book ako ng flight for my papa round trip in manila to tacloban and tacloban to manila.pwede pa ba ko magbayad kasi over 24hours na yung booking ko yesterday pa ko nag pareserved :)

541 jimmie mendoza   (15 May 2017 4:47 PM)
Hi,
Do i need to correct the typographical of my wife surname it must be mendoza not menddoza?

540 Manuel dumo   (15 May 2017 2:08 PM)
Need help..need to correct family name of aizelle llana from dumo to trinidad..dumo is her middle name please change it to trinidad and send me a corrected itinerary..my confirmation code is wiukxh

539 ma.gloria d.flores   (14 May 2017 1:18 PM)
hello good afternun i just want to corect my name in booking number jg7xk booking date may 14.2017.it should.put my surename MA.GLORIA D.FLORES THEY PUT ON MY TICKET DELOS REYES THAT WAS MY MIDDLE NAME ITS WRONG ANYONE TO HELP ME TO CORECT IT PLEASEE....

538 Djoanna Clarice Magarzo   (14 May 2017 1:17 PM)
I book ticket online,Manila-Cotabato,the travel date is on May 19,2017, pls help me to correct the name of the passenger,MARLYN TONGKALING is the name instead MARLYN TONGKAWIL,here is the confirmation code :YHET7X..thank you ,hope u can help me.

537 gemma   (13 May 2017 4:38 PM)
hello, can i retrieve my flight itinerary?
here my confirmation number: AC1ZSW

536 Gracious Rey baguasan   (12 May 2017 10:00 PM)
I would like to check on the plane ticket I used to book online if this is valid as many have told me it cpuld have been fake. The only reference # listed on the ticket is....

535 Marissa Lagi   (12 May 2017 10:53 AM)
We booked flight from davao to Zamboanga on 15th of may. I just want to correct the name Marissa Lagi is the correct name, in my ticket written is Mar Lagi only. We booked online and doesn't know how to correct.D8D34C is the our booking number. Thanks

534 kenneth morgan   (11 May 2017 7:23 PM)
I have just booked a flight with you ref.HCNHUW BUT YOU HAVE ISSUED THE TICKET IN MY NAME AND NOT THE NAME OF MY WIFE can you please if possible correct it for me

533 jeremiah holl   (07 May 2017 3:36 PM)
Great Article. Thanks for the info, super helpful. BTW, there is an online service through which you can fill out a USPS PS 4232, the fillable blank is here <a>https://goo.gl/izkpDD</a>.

532 Kwok May Mun   (04 May 2017 2:18 PM)
Hi, I booked my flight from Taiwan to Manila then it says booking is closed, kindly book again using different credit card but the amount is already deducted.My booking reference is U9Z7QV.Please reply as soon as possible. Thanks.

531 Joycee Canoy   (03 May 2017 6:36 PM)
Good afternoon, I booked my domestic flight a few minutes ago then it says booking is closed, kindly book again using different credit card but the amount is already deducted in my credit card. Please reply as soon as possible. Thanks.

530 MERYGLYN B. ROA   (28 April 2017 8:55 AM)
Sir/Madam,
Good day,
I would like to confirm if what time of departure the flight number 5G229 date April 30, 2017 flight Cebu to Puerto Princesa City.

Thank you and god bless

529 Sabrina Luz Flores   (28 April 2017 8:43 AM)
Hi! I was worried because my cousin booked my name incomplete for an International flight, Please advise what to do. I cant afford to buy another plane ticket.

Thanks

528 Jonas   (27 April 2017 9:25 AM)
Do you arrange connecting flights? We want to avoid the hassle of getting our luggage to get to our next flight.

527 Maribel Castro   (26 April 2017 8:20 PM)
Good evening I booked a flight yesterday i want to confirm all the details i submit including my full name and passport # etc if its correct.how can i view it?thank you

526 Rodezza Mae Vicente   (26 April 2017 4:47 PM)
THIS IS URGENT!!

We have a flight po kase on April 29 in the morning going to Manila, is there an advisory about flight cancellation? due to ASEAN summit? PLease respond so we can arrange our schedule asap. Thank you!

525 Jonna Bigata   (26 April 2017 9:45 AM)
is there a flight on April 28, 2017 in the evening from legazpi to manila?

524 Rose Ann Tarrosa   (25 April 2017 10:08 AM)
please pakisend naman na po sa email add ko ang itenerary ticket ko. need na po mprocess papers ko for re-exit.ticket nalang po inaantay. ilang araw na po ako nagaantay. ubos na load ko sa kakalong distance sa service center.
P.S. dont post my message all i want is to send you my itenerary ticket.thaks.

523 DANA CASTILLO PUNELAS   (24 April 2017 7:07 PM)
I would like to inquire about my itinerary receipt. My previous email address, danapunelas@yahoo.com is not functional anymore and I cannot recover my itinerary receipt/ details. Please send my booking details/ itinerary receipt to dcpunelas@up.edu.ph. My reference number is 113205353611. Payment was through Cebuana Lhuillier/ paid on March 8, 2017. Thank you so much!

522 Jessica T. Trivinio   (22 April 2017 9:12 PM)
I would just like to inquire with regards to my booking..Just around 5 pm today I book a flight for my husband but unfortunately his email is not functional anymore..I was not able to get the details of the flight..Please try to check if my husband was included in the list..ROLANDO A. TRIVINIO.. Thanks in advance

521 Sheila marie a.villar   (21 April 2017 6:22 PM)
Hi!Good Noon!

Just to inquire how much for 3adults to cagayan de oro,1way ticket,travelling starting April 25 to April 28,2017.please give me the cheapest flight on this dates.no return ticket.

Thanks so much!

520 Jane Fabula   (21 April 2017 9:15 AM)
THIS IS URGENT

I am trying to check us in via web check in but our flight booking reference number cannot be checked in. However when I checked in other booking reference number in the same flight, I was able to do it.

Please respond to this inquiry, as soon as possible I was calling the hotline but nobody is picking up. I am in Davao now, flight going to Manila is at 12:45 and it is 10:13 already.

Salamat po sa tutugon.

519 m.p.melis   (21 April 2017 9:13 AM)
i was have just confirmed my booking when the page went blank... how will i know my itinerary?

518 CHE REYES   (21 April 2017 8:39 AM)
i am trying to pay for my son's flight with reference number 231507151212
it showed status: closed
what does this mean?
please email me at cheyes09@gmail.com
i only have 10 minutes to confirm payment

517 Glenda Catarman   (20 April 2017 7:55 PM)
Just want to confirm my flight for tomorrow DG6225 MNL-MPH 21Apr2017
Is it departing on time at 0605am?
I've been trying to call your hotline 7020888 but Im just on queue for 10mins and it automatically dropped.
As of this writing, Im still waiting for a live person to answer me.
Kindly help. Thanks

516 MUSICA101080   (20 April 2017 6:05 PM)
good day! im on validating payment process already then nag hang na. can you please help me verify if ok na ang booking ko?

515 Jefferson Gonzaga   (19 April 2017 9:02 AM)
Good day. I forgot my booking reference number to proceed to the payment method. How can i get it? Thank you!

514 Beth   (18 April 2017 7:12 AM)
Tanong ko lang po bakit hindi ako maka book ng online sa ngayon?

513 mae paulen belera   (16 April 2017 10:33 AM)
good day! tanong ko lang po kung pwede irebook ang flight kong oras na 4:25am just this day.

512 ma. gladys babon delos reyes   (14 April 2017 11:16 AM)
I booked ticket for 3 people(2 adult & 1 child) from tacloban city going to manila on April 20,2017 and i paid thru ADCB Visa(Abu Dhabi) but unfortunatelt i didn't receive itenirary ticket.Please send it to my email ASAP. Thank you.

511 Jenna Rose Aluyen   (12 April 2017 7:18 AM)
Good day! I booked a ticket for 4 people going to Bangkok from Manila and paid for it thru BDO yesterday(04/11/17).Unfortunately, I didn't receive our itinerary yet.Please send it to my email.ASAP!Thank you very much!

510 Max Southcott   (10 April 2017 8:41 AM)
Hi there yesterday I travel from Manila to Kuala Lumpur with the Cebu airlines, I left my Rayban sunglasses on the plain. Flight number was 5j501. Could please let me know if someone of the staff have found it? Thanks

509 Maylyn Amaranto   (10 April 2017 8:18 AM)
Good morning....
Saan po ba pwede magbayad ng prepaid baggage dito sa Singapore at ano po yong need na ibigay na reference para sa pagbayad
Salamat

508 Carlito Bernales   (09 April 2017 11:42 PM)
Good day po Sir/Maam,
Nag book ako online (Apr.09 2017) but after the payment done wala ng page sa net or reply sa email ko..pero nag bawas na sa credit card ko and try calling this number 0063322308888/006327020888 pero laging busy ubos na load pls.....

507 Lukas Bunat   (09 April 2017 9:08 PM)
Hi, I just booked my flight from Taipei to Manila on 15 July 2017. After paying for the ticket, only a white screen has shown. The payment has been made (my bank has sent the money) already. Can you please send me the itinerarywith booking code) since I haven't received anything so far. Thank you Lukas Bunat

506 Jennifer Coles   (09 April 2017 8:19 PM)
Hi, I just booked a flight with you and wasn't sent an itinerary or booking confirmation. Can you please confirm my booking and send me my itinerary as the payment for the flight has already been taken out of my account.

505 Lorna Rosal   (09 April 2017 5:53 PM)
i was already charged but i don't have yet my itinerary receipt. please send it to my email ASAP. thank you so much.

504 maricris c. baua   (09 April 2017 3:04 PM)
please send my itinerary receipt..already deducted but the receipt didnt confirm yet..

503 Brian Gill   (07 April 2017 9:05 PM)
I booked 3 flights on 2/4/17. One of thesae flights has been charged for twice. Could you please refund the additional £159.91 to my credit card
Regards
Brian Gill

502 Julia Zwijns   (05 April 2017 9:06 PM)
Dear sir/madam,

On 21th March I booked my flight on your website. Unfortunately I saw
that the price of the ticket: €140.21 two times is declared from my credit
card. Can you please book €140.21 back on my bank number?

Best regards,

Julia Zwijns

501 Sharonn May Mesina   (05 April 2017 5:22 AM)
Nagpa book ako kahapon at hindi ko na save ang reference number ko para mabayaran ko na sa bayad center mamaya

500 Kathy Jane Eltanal   (04 April 2017 8:07 AM)
Good day . Nag pa book po ako kahapun through online with the use of metrobank On payment , successful po yung payment worry kulang until now wala parin po akung confirmation / virification at itinerary which i need to show sa airport bukas napo kasi flight ko please help me po. Salamat.

499 Ritchelle concepcion   (03 April 2017 9:05 PM)
Good day! Gusto ko irebook yong flight ko pero bakit nag change ng price pag iclick ko yong date ng flight from 1,878.88 nagiging 3,054.88 na. Eto flight reference no. Ko advdrq bound manila to cebu, sana matulungan nyo ako. Salamat

498 ana   (31 March 2017 5:46 AM)
Hi Bakit sinasabi sa advertisement niyo na pwede papalitan yung name ng passenger, bakit nung nag inquire ako sabi ng customer service na nakasagot, hinde daw pwede. Ano ba ang totoo?

497 Leonila Barbacena   (28 March 2017 7:14 AM)
Good day.
May I know how to change a name (with error in the letter) in the booking itinerary? My friend whom i booked for flight 5J 326 on April 1, 2017 Legzpi to Manila, with booking reference V8QINV should have CANTAR as family name, not CANTOR. Please send reply through my email lbbarbacena@yahoo.com.
thank you

496 Leonila Barbacena   (27 March 2017 9:09 PM)
May I request for a change of name from Maria Charlene Cantor to Maria Charlene CANTAR. Booking reference V8QINV, flight 5J 326, Legazpi to Manila, 12:10 on April 1, 2017.
Thank you very much.

495 Melanie Riego de Dios   (26 March 2017 8:57 PM)
Where can i call regarding my flight schedule?

494 marife m. nucum   (25 March 2017 3:31 PM)
where can i make a follow regarding my ticket refund? My agent told me that the release willbe on March 15, 2017, but as of this time no refund was made

493 Lailani Esmedilla   (24 March 2017 10:18 AM)
Good day.
I have my flight schedule dubai to manila on Mar 30, 2017.
I availed the 40kgs baggage. I heard promo for free baggage of 25kgs, can i avail it? Just want tomaeke sure if this promo is still available.

Thank you.

492 Sheila ann flores   (22 March 2017 12:24 PM)
Nag pa book ako ngayon nagyon lang... creadit card processing payment na lng...ngayon m bwasan n kmi ng 37k pero wla booking ref.or iterinary.... pano ko po mllman yung booking ref.ko

491 MARCHIE   (21 March 2017 9:35 AM)
Goodmorning po,

meron po akong concern nagbayad ako ng ticket under the booking number 20031700225201 with the amount of 15,256.21 under the name of MERCILYN SUFRIR.

ngayon po hindi npo nag confirm yong ticket.

please I need a response. thank you

490 Alvin   (18 March 2017 6:12 PM)
Tanong kopo kung sasakay ako nang erplano at may dala ako manok may kaukulan bayad ba sa manok? Kung meron magkano naman?

489 Alvin   (18 March 2017 6:11 PM)
Good day ask ko lang kung may bayad ang manok sa plane

488 May Jay Lamparas   (14 March 2017 4:15 PM)
good day ma'am and sir, ask lang po napabook ako ngayon manila to cotabato ang flight ko, march 22, 2017 10:35am departure, 12:20 arrival. ngkamali po kasi ako sa email account ko ang inilagay ko kasi yung dati kung account na di ko na alam ang password nuh. dapat po kasi sa bago kung account na lamparasmayjay07@gmail.com jan ko sana dapat i send. tapos po nakabayad na ako sa cebuaana llhulier need ko kasi ang ticket. please naman po tulugan nyo ako. maraming salamat po.

487 IRENE MASANGA DOMING   (14 March 2017 12:53 PM)
please contact me at 5276557 regarding CEBU PACIFIC FLIGHT SCHEDULE AND TIME HERE ARE THE FOLLOWING PLACES:
1) MANILA/LEGASPI - DATE SCHEDULE : 3/24/2017
2) LEGASPI/MANILA - DATE SCHEDULE : 3/25/2017
3) MLA/NAGA - DATE SCHEDULE: 3/24/2017
3) NAGA/MLA - DATE SCHEDULE: 3/25/2017
4) MLA/TACLOBAN - DATE SCHEDULE: 3/31/2017
5) TAC/MANILA - DATE SCHEDULE: 4/01/2017
6) MANILA/CAGAYAN DE ORO - DATE SCHEDULE: 4/21/2017
7) CDO/MLA - DATE SCHEDULE: 4/22/2017
8)MANILA/DAVAO - DATE SCHEDULE: 4/28/2017
9)DAVAO/MLA. - DATE SCHEDULE: 4/30/2017

486 erika   (13 March 2017 9:05 PM)
Hi. I just want to ask if my flight details or so whatever will be greatly affected if by chance I submitted wrong phone number while booking my flight. Hoping for a fast reply. Thanks!

485 Shan de leon   (13 March 2017 11:15 AM)
Good day po! Need pa po ba ng dswd travel clearance kun ang anak q is 14 and 17 years old? Kasama nman po aq sa byahe nila.

484 David Palmer   (11 March 2017 10:53 PM)
Every time I try to order airline tickets, the computer kicks me back to the payment screen. Can you confirm for me if my attempt to book two tickets, one for myself and one for Emily Dahildahil round trip from Manila to Bacolod on March 23, 2017 on Flight 5J487 and returning on April 5 on Flight 5J486 has been properly reserved? My confirmation number is 142884485. Would you also make sure that the flights have not been booked more than once? Thank you. You may contact me via email or by text at 1-989-423-3720.

483 Lelenia dotollo   (11 March 2017 9:41 AM)
Good morning!! Paano ba mag add ons ng baggage . Nag punta aq SA manage booking bakit pag I click ko ang continue lumabas ang you entered information in both 1and option 2. Tapos mayron pa sabi please fill out all fields within one group only . Anu po ba ang kailangan pa Na lahat ng dapat fill upan ginawa ko naman .. hirap pa maka contact SA Hotline ninyo .. salamat po .

482 laurie laroche   (09 March 2017 7:58 PM)
Hi,
we try to book a ticket of fly at the phone with you but my phone stop because i dont have more minut. It was the flight number 5J896 (it was a connecting fly). I give my credit card number and everything but i dont receive email so i dont know if the transaction was complete. Can you help me please?

481 wilma bucanhao   (08 March 2017 7:22 AM)
hi ,magandang umaga po gusto ko po malaman bakit ang luggage ng asawa ko hindi pwede daw sa plane.pinapalitan dahil malaki daw, ang timbang lang naman ay 8.5 kilos. papuntang cebu po siya connecting flight from cebu to manila ,manila to riyadh.yung bag na gamit niya yun din po yung ginamit niya pag uwi november 30 2016 pabalik january 26 2017. hindi namin lubos maiisip dahil hndi naman siya lumagpas sa maximum free baggage at sempre international flight po yun alangan man magdala lang ng handy bag? sa laguindingan airport po siya nagmula at doon din po pinaiwan ang luggage niya

480 jelyn   (07 March 2017 7:20 AM)
good day.
gusto ko lang mag-ask kung ano pong gagawin kung sakaling mali ang naenter na gender sa ticket? male ang nailagay instead of female.
ngayon lang kasi namin nacheck yong ticket.
please notify us, as soon as possible. so we can make possible adjusment. thank you.

PS email me.

479 angie   (06 March 2017 2:25 PM)
goodpm.ask ko lang po kung paano ma refund ung money na ngpabook kame this march, 09 2016. then may emergency nangyari namatay lola ko. then nagkuha nlng ako ng bago ticket MANILA TO ZAMBO nung FEB.23. PARA SA FLIGHT NYA SA FEB. 25.. UNG TICKET PO PARA SA AUNTIE KO.. PAANO UNG TICKET NA PINABOOK NAMIN AT FOR MARCH? POSSIBLE NMAN MARIFUND NMIN UNG MONEY.DB?????

478 jun alton muyco   (02 March 2017 9:50 AM)
i would like to ask for someone from cebu pacific to call me regarding my cancellation of flight. please
landline 4601162 or 09162877749

477 Tatsuo Fujihara   (01 March 2017 9:22 AM)
hi this is fujihara tatsuo ZBJCGM booking date feb 10 2017 flight no. 5J571 departure march 8, 2017 wednesday 5:55pm this is no problem but my return is my problem. i pay 20kg for baggage,meal ,and seat i want to cancel it can u return my money for this ? sorry i dont know how to speak english very well because im japanese

476 juliet   (28 February 2017 9:25 PM)
pi just want to clarify my booking yesterday around 2330 hrs,with reference no.121436053231 with details Ms. Evangeline tagalog,flight schedule is on april 1, 2017..
after paying the said booking i view the itinerary and saw booking status "CLOSED" ,ive checked my email love_tagalog@yahoo.com and found no email or noticed from cebu pacific.. i just want to clarify the status of my booking,,please email me,thank you

475 KITIKOON KAEWKUNGWAL   (28 February 2017 7:48 PM)
Dear cebu pacifificair customer service

my name is Kitikoon Kaewkungwal

I am travel from bangkok to manila with flight 5j932 on 28/02/2017 00.40

May be I have lost my mobile iphone 5
Could you check for me please,

My seat is 27A

and

Thanks you and please feed back

Sent from Outlook Mobile

474 ARNEL   (24 February 2017 6:35 PM)
i booked a flight bound for manila -iloilo-manila, departure date May 6 and return trip may 13. my question is about my two companions who are a senior citizen and person with disability, both of them are entitled for 20% discount accorded to them by law, when i paid the airfare, said 20% discount was not deducted, how can we avail the said discount, please kindly informed me through my email what the steps i should take. thank you

473 bernardino   (24 February 2017 3:32 PM)
Sir/ Mam,

I cannot log-in on my ceb account. pls help me retrieve my password. ty

472 dennis wardrip   (23 February 2017 4:47 PM)
why is my cell number not updated,? i was trying to book a flight none of my information was there. Address old cell number, credit card information all gone why did you change your system, just flew last month and no problems booking a flight now cant do it on line because you are using my old cell from 8 months back

thank you DennisWardrip

471 Abegail Banaga   (22 February 2017 11:56 AM)
Dear Sir/Maam

Magandang umaga, this is Abegail Banaga and i have a problem about my ticket flight. Cebupacific change my international flight doha to manila. Supposed to be march 3 moved to march 4. And i have a flight cebupacific domestic manila to davao march 4 in the early morning. That's why i want to inform you to change my flight too in my domestic. March 6 at 9:30 am. Thank you and God Bless to us!

470 mary cris annaguey   (22 February 2017 11:11 AM)
hello! can my husbands flight be re-routed to Davao-Manila with the same date? this is his flight reference number I9VM2M. Hoping for positive response.

469 Clariza Aniag   (21 February 2017 1:29 PM)
Hello Good day,

Regarding po ito sa flight po namin manila-palawan, yung nag-book po samin nakalimutan niya po yung e-mail niya na ginamit para sa pagbobook, February 21, 2017 po ang alam naming flight today po sana yun when we check online nakita po namin na nacancelled po ang flight namin ng February 21 2017 naging February 22 2017 na po, may I ask if I can request our Itenerary for tommorow's flight po here's the Booking reference : D67DRY.

Thank you!

468 Cleotilde Servigon   (21 February 2017 8:16 AM)
Good morning po, nag add on check in baggage for 15 kilos yesterday for February 26, 2017 departure from Caticlan to Manila. Kaso po di ko pa nabayaran, kasi na select ko po iyong PILIPAY. Pwede bang bayaran ko na lang yun sa airport sa February 26, 2017. My booking reference number is D71CGV. Thank you.

467 Agnes   (20 February 2017 9:47 AM)
Good day! This is Agnes from EuroAsia Pharmaceuticals, Inc., and I would like to ask regarding your receipt. Before, after the booking, an itinerary and receipt were sent automatically thru emails. But for now just the itinerary itself. We, of course, needed the receipt for our Accounting filing. Kindly provide me the receipt for this reference number, I6Z78Y. Thank you and I will be waiting for any of your feedback and immediate response on this matter.

466 angeline   (20 February 2017 9:38 AM)
hello CEBU PACIFIC, can I have your other contact number here in manila i have some questions regarding our flight on February 22, 2017 it's hard to reach you to your Customer service hotline.

465 Leah Ngotiaoco   (19 February 2017 5:29 AM)
May i inquire if our flight from Naga to Manila is not cancelled? Flight no DG 6114. Our reference booking no is GDCTFD. Thank you.

464 ma. cecilia allic   (17 February 2017 4:11 PM)
hi nagpabook po ako ng ticket mali po yung last name . bali nalagay po MA. CECILIA,MA.CECILIA pwede pa ba palitan? please reply in my cecilallic1211@gmail.com

463 Clemente Costillas   (17 February 2017 10:24 AM)
Hi Cebu Pacific,

Can i have your other contact number here in manila because it's hard to reach your customer service i am waiting too long and try many times calling for almost 1 hour but your machine operator was always take an ads only i didn't talk to the personal customer service regarding your changes of my flight schedule.Please acknowledge my request.
Thank you,
CC

462 romuald   (16 February 2017 2:16 PM)
good day!

can i ask assistance about my flight this coming February 28, 2017 from General Santos City to Manila, because i need to leave early in the Gensan, how can i change the time of my flight?

thank you!

461 ANJENELLE LAZARO   (14 February 2017 10:12 AM)
I cant view my itinerary due to typo error during booking, the email should be "anjlazaro@icloud.com" i inputted "anjlazaro@icloud.con" how can i retrieve my itinerary ticket? with reference number 021309193021

460 Bianca Anne Laraya   (14 February 2017 7:38 AM)
Can you please give me a contact number for your customer service which I can access right now. This is a very urgent matter. Thank you!

459 ednajd   (13 February 2017 2:46 AM)
Good morning cebu pacific!
Ma'am/sir,
Nagbook po ako ng manila to cotabato kahapon po ng past 10pm po ng gabi,using my Unified product and services mobile application.Manila to Cotabato,10:35am po ang departure at 12:20 po ang arival.Nagkulang po ako ng isang letter sa name po ng passenger,Datu jap vladmir instead of Datu jap vladimir, please help po kasi mamaya na po ang flight po nila,february 13,2017. Kindly send me a new itinerary reciept with correct spelling of his name(DATU JAP VLADIMIR) at ednajuyad@gmail.com

THANK YOU.

458 HECTOR M. PEREZ   (13 February 2017 0:49 AM)
I book for my mother from Dubai to Manila thru an online facility. Booking Reference is BF162K however the surname printed from her itinerary was her middle name. It has to be changed for her surname which is PEREZ. How to change this? Thanks

457 peter paul   (11 February 2017 2:51 PM)
booking date, today.. reference number is 12021700493843 and amount is 4,653.60.. travel details , round trip from bacolod to davao viceversa. flight schedule is july 25 and return date august 1 2017.. upon paying through bdo and bayad centers reference number or amount is invalid..need help

456 Rogelio Samonte   (11 February 2017 12:07 PM)
Regarding our change of schedule, how come you changed our flight schedule without any explanation? Our flight was not cancelled so why do we have to change our flight to an earlier flight?

455 Sol   (10 February 2017 6:54 PM)
Hi i made my booking a little error...instead of Mr,naging Mrs....paano ba.ma correct??pls

454 Concha   (08 February 2017 8:00 PM)
Rufino Jr. Esmil Concha
FIC3VE
Booking Details
Tuguegarao (5J507) at 2.20 pm to Manila
Seat 15 F

Dear Sirs,

yesterday I booked the flight, but with a little mistake
in the Booking Details.
The mikstake is in the name. The name is correct
CONCHA and NOT Cloncha.
Please send me a new Itinerary Receipt wiht the right
name - thank you and sorry for my bad english.

Regards

453 Jerameh Rasgo   (08 February 2017 8:38 AM)
Good day! I would like to have my itinerary for my last booking dated February 07, 2017. Details are as follows: Booking reference #08021700186248 for flight 5j413 kalibo to cebu on Feb.22, 2017. I have not yet received confirmation yet. I already filled up the data to have my itinerary but it says verification failed.

452 CESSOT   (07 February 2017 9:38 PM)
good afternoon, i just buy another ticket to my girlfriend who is : Risadel Maonpid BLAS.
She fly from Davao to Manila on 23d march ... from manila to Tagbilaran on 27th march .... from Tagbilaran to Manila on +th april ................ and i made a mistake on her first name on the flight back to Davao on 11th april : I register Risela Maonpid BLAS . instead Risadel Maonpid BLAS.
Is it important ? what do you think ? do you have to correct the first name ?
Thanks a lot for yr answer.
Jacques Cessot

451 jennifer german   (03 February 2017 12:41 PM)
Good afternoon.tanong ko lng po paanu po pwedeng gawin kung birth date ko mali i mean yung year lng nman po yung mali sa details ng booking. anu po pwedeng gawin?

450 mark   (03 February 2017 12:21 PM)
I flew from Davao-Manila-Dubai. Arrived Dubai 21/1/2017. Until now, my baggage is still not found! Cebu Pac, answer and provide me update!

449 Jem Andaya   (03 February 2017 5:41 AM)
Hi cebu pacific! I booked a flight to Davao using my Cebu Pac mobile app.. unfortunately upon booking registered names are not complete in details. Please help me fix this as it may result a problem to my travel soon. And I already paid the tickets. Please reply

448 Kenneth   (02 February 2017 8:04 PM)
Hi I want ask if it is possible to re schedule a flight and how much it will cost for the fee? I have a flight going to boracay on April 28 and I need to move it to the 30th due to conflict schedule. Thanks

447 teresa samoro   (02 February 2017 1:58 PM)
hello mam/sir. ask ko lang po paanu magrebook ng ticket online, i book my ticket online also and pay it on paymemt center. hope i can get as soon as possible the answer of my concerned. thank you.

446 Rufina C Fiducia   (28 January 2017 10:25 AM)
Hello!
I am iquiring

445 eufronio   (28 January 2017 9:14 AM)
naiwan ko po back pack ko sa eroplano, cno ponyong888 a pwede tawagan at what number? thanks

444 ronilo mondia   (25 January 2017 10:01 AM)
paano ko magamit ang travel fund ko mag purchase sana ako ngayon ng ticket

443 Rose Ann Bringas   (13 January 2017 3:16 PM)
Hi I have a question what if my passport will expire on JUNE 2017 and i have a HONGKONG TRIP this coming FEBRUARY 6, is it okay or not? as per IMMIGRATION there is no problem with them as long as its just a HONGKONG & MACAU TRIP. kindly advise me immediatley.

442 joanne   (13 January 2017 9:31 AM)
The Singapore customer hotline doesn't work. After I hear the very long pre-recorded message in chinese and english ,and when i select 3 to speak to a customer service office the line gets cut off. this happened 10 times!

441 joanne   (13 January 2017 9:30 AM)
I have chicken allergies and cannot change the meal. Why does it not allow to remove the chicken which has already been preselected?

440 Albert O. Santos   (12 January 2017 7:16 PM)
Please send me a complete copy of her itinerary booking ref.D6GGRY to see their allowed baggage and handcary

439 Albert O. Santos   (12 January 2017 7:13 PM)
I have concern about my wife ticket issuie in hongkong going to manila booking ref. D6GGRY the question how many kilos allowed for baggage and for handcarry. In the ticket no reminders how many kilos.
Pls. Send to my email to advice her.

438 Erry Lorenzo   (12 January 2017 5:55 AM)
Dear Cebu Pacific,
Concern ko lang yung security ng website nyo. I already settled my booking November 12,2016. And yesterday (January 8,2017) I was about to print my itenirary ticket I saw I have amount due around 3,700pesos. For ad ons,which I didn't make.No one knows about my booking reference.I called on your hotline,sabi ng nakausap ko,someone did it last January 4,2017 at 11pm.how come?and kapag hindi ko sya binayadan hindi ko magagamit yung ticket ko.willing akong bayadan yun kahit hindi ako gumawa.but please give me a NEW BOOKING reference.Dahil baka mamaya bigla naman marebook yung flight ko!someone not on my part did that ad ons.Sana lang meron kayong security questions,hindi lang basta booking reference,and atleast send email or text message if someone was trying to access our bookings.

437 merasol toria   (09 January 2017 3:42 PM)
Hello poh ask lang if ok, birth certificate pag claim ng ticket thank you

436 glendale b. nadal   (09 January 2017 10:03 AM)
to whom it may concern,
paki send po ung flight details ni Michelle Condas.. from Davao City to Manila.. Flight no. 5J980. 10:05pm departure time 11:55pm arrival..bukas na kc ang flight nya po...

435 JINKY ROSE ANTONIO   (09 January 2017 9:26 AM)
How can we get the refund for the cancelled booking made last November 25,2016 and the payment was thru credit card?Booking reference number was MIRHXE.Thank you.

434 rhea alera   (06 January 2017 7:58 AM)
to whom it may concern.
may I request for certification that I have Checked in last December 22, 2016 Manila to Davao flight 5J951. thank you.

433 Li Ka ka   (04 January 2017 8:22 PM)
Dear cebu Pacific team
I have purchase round trip ticket via cebu Pacific website from the period 17/1/2017 to 23/1/2017 ( I don't remember actual return day is 22/1/2017 or 23/1/2017) unfortunately, I have lost my notebook so that I lost the flight detail as well as itinerary receipt. the full settlement is completed by visa card no.4058038016724406, total amount HKD1283.5,under the name Li Ka Ka, travel name is Marife Nisperos Soverano . booking email by ruth0818@yahoo.com, please kindly sent me back the booking detail and literary to the above email. many thanks

432 Erlinda   (03 January 2017 2:35 PM)
Hi, nag book po aki kanninang umaga ng flight from cebu to tacloban sa jan 9, pero yung na check ko na yung itinerary reciept ko jan 17 yung na book.. Are there any other ways para ma rebook ko sya sa 9 ng walang additional charges. Panay kasi error at soon to expire lumalabas sa page na ginagamit ko. Really really need your help po..thankyou

431 Jongho Lee   (01 January 2017 2:32 PM)
Hoy, i think na double payment lang yun, so kaya e cacancle ung isa. Eh ngayun sabihin nyo due to the penalties. Pera yan pinaghirapan, so dapat mag refund kayo!!!!

430 Christy Joy Eusebio   (27 December 2016 11:19 AM)
My flight yesterday was cancelled 5J450 Iloilo to Manila, I want to rebook it to another date.

429 Dominic Aberia   (27 December 2016 7:26 AM)
how to retrieve booking reference?

428 Aquiles F. Cañizares   (26 December 2016 4:09 AM)
my flight today was cancelled 5j554 cebu to manila, if I will re booked it to another date, do i have to pay for an addtional charge?

427 Jennifer jalop   (15 December 2016 7:04 PM)
Hi.nag book online po kc ako.nakalimutan ko po save ang confirmation no.or reference no.
Panu ko po ulit makukuha reference para mabayaran ko s bayad center

426 renalyn cabaya   (15 December 2016 11:07 AM)
Hi good morning....ask ko lng po if pwede pang e refund yong ticket mag change flight sana ako e kaso mahal magpa-rebooking e...at pano ba ang process ! thanks

425 glen bitancor   (07 December 2016 9:55 AM)
please help me to book a flight, pag sa payment na kasi nag error then it appears please contact the airlines..

424 rose cosico   (05 December 2016 1:52 PM)
Itatanong ko lang kung Flight 5J268 sa Dec 9 kung allowed magbyahe ng alagang aso?
Marami pong salamat

423 Mary Grace Lasay   (29 November 2016 9:45 PM)
Why is the manage booking online is always on error? I want to add baggage online but it won't progress.

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