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Cebu Pacific Customer Service | Hotline Phone Number
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Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:

Local Phone Numbers:
  • (02) 702-0888 (Manila Office)
  • (032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
  • +852-397-33800 (Hong Kong Office)
  • +65-315-80808 (Singapore Office)
  • +612-9119-2956​ (Australia Office)
For your Group Bookings call:
  • +632-2905241 to 42
  • +632-8027163

Do you any concerns with Cebu Pacific?

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Total comments: 2441 2 3 ... 16 17 »
244 Liway A. Guevarra   (16-May-2015 2:57 PM)
May I request for the copy of the prepaid baggage i purchased 2 weeks ago with itinerary Inchon to Manila via 5J 189, booking ref no. A3GL5L,
June 1, 2015.

Kindly send through the above email.

Thank you.

243 mario arnesto   (14-May-2015 8:34 AM)
please send my etinary receipt because my flight is may 20.I already paid it in BDO. booking number 1205 1500 1206 27.

242 ARLY MAY S. ESPANOL   (13-May-2015 2:11 PM)
may i request for an e-receipt for the following booking reference number: FYHMTJ for liquidation purposes in our agency. thank you and hoping for an immediate response on my request

241 Ryan Manalastas   (11-May-2015 9:02 PM)

Can you please help me retrieve my booking for May 21 flight from BKK to MNL. I cnnot seem to find my confirmation number and e-ticket.

240 Joaquin Quisumbing   (05-May-2015 6:59 AM)
Dear Guest Relations,

I can’t understand why your department has not answered any of my email concerning my case number CEB-09874-0315 except for your March 27 email. Please reply to my inquiry.


JJ Quisumbing

239 Charity   (04-May-2015 5:02 PM)
I have concerns regarding my flight but i wasnt able to reach your singapore hotline

238 mary jane   (04-May-2015 11:32 AM)
Hi i try to contact singapore Office but network busy is this the correct no+65-315-80808?

237 Willy Chengappa   (01-May-2015 9:21 PM)
One of the worst flight service I have ever been in. Total chaos in T3 with almost every flight starting from a different gate than given in the boarding pass. Then Jkt flight is delayed but no info. Get into the flight and get driven around for 20 min and then stop for another 30min. No explanation given at all.
Never again fly this mess.

236 Jennifer Ruth Ramos   (01-May-2015 7:12 PM)
Kindly assist me on this.

My flight no. 5J 966 - Davao to Manila on May 2, 2015 (Saturday). I only have the booking reference number P79CF. I want to view my itinerary through online but I don't know my confirmation number to access my booking.

My email id is ramanginatopan72@gmail.com. Please send me an email of the flight.

Thank you so much.


235 john harold lucas   (27-April-2015 12:05 PM)
good day, can i request to please send my e ticket to my email, because i accidently deleted. thanks :-)

details : cebu - singapore flight 5j 547,
departure 29 april 2015 7:15pm

return singapore-cebu flight 5j 547
may 5 2015 time- 12:20am

234 Cristina   (25-April-2015 6:56 PM)
Hiii Good evening! I haven't received my confirmation yet for my flight tomorrow April 26, 2015 CEBU-SINGAPORE. 5J 547!! Please help me coz I haven't printed y ticket yet and I forgot to copy the confirmation number given cause I was just expecting for the email confirmation. I booked it online last Friday. Thanks!

233 Alma Basco   (23-April-2015 6:20 AM)
Hi! Good morning!

I just want to inquire regarding booking arrangement of 11 years old accompanied by OFW. I am currently employed in dubai and now I am in the philippines availing my annual leave and i'll be back in dubai on May 4 with my nephew supposedly if it is possible. please help us of what will do for this case his visa will be release on sunday in UAE immigration...

we will looking forward for your advice and we need to book him with the same schedule of mine...

we really appreciate for your immediate response.

thank you very much!

Alma B.

232 Melmanie balbutin   (22-April-2015 6:05 PM)
Hello cebu pacific airlines, help me to book a ticket brcause i want to pay using my visa card but it cones failde it says my card was decline, i dont think so what its happen, my visa card has a money

231 Scott Goebel   (22-April-2015 12:59 PM)
Hello, I was suppose to be on a flight from Siargao to Cebu on April 8th, however you guys cancelled it. This made me also miss my cebu pacific flight from cebu to Manila then Manila to Bangkok. (Then I missed my 1500$ flight home from Bangkok) and I'm yet to get my refund from Manila to Bangkok that I've already got accepted and was told I would receive a conformation email the next day but never did. I was told a million different things by so many different employees and had a broken leg trying to get home for medical attention, yet no one ever seemed to care or really help me. I got home 1 week late because of the Cebu Pacific flight cancellation only to find out no one emailed me about my refund. So I just want MY hard earned money back from your business. I live in Philippines but I'm home in Canada for a few months. Hoping my next time flying with you guys goes better... By the way my booking reference number is V5N58Y. So please help get me my money back.

230 Noel   (21-April-2015 5:03 AM)
Hi, I have problem with logging in, I wanted to check on my booking but I cannot log in, I notice that my ceb club membership cannot be found, instead the get go, logo is what I see, tried to join , given my details..and password, but still I cannot get in...need help

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