Cebu Pacific Customer Service | Hotline Phone Number
Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:
Local Phone Numbers:
(02) 702-0888 (Manila Office)
(032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
+852-397-33800 (Hong Kong Office)
+65-315-80808 (Singapore Office)
+612-9119-2956 (Australia Office)
For your Group Bookings call:
+632-2905241 to 42
Do you any concerns with Cebu Pacific?
"Cebu Pacific Customer Service | Hotline Phone Number" was written by admin under the Directory category. It has been read times and generated 494 comments. The article was created on .
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Good day. I have my flight schedule dubai to manila on Mar 30, 2017. I availed the 40kgs baggage. I heard promo for free baggage of 25kgs, can i avail it? Just want tomaeke sure if this promo is still available.
good day ma'am and sir, ask lang po napabook ako ngayon manila to cotabato ang flight ko, march 22, 2017 10:35am departure, 12:20 arrival. ngkamali po kasi ako sa email account ko ang inilagay ko kasi yung dati kung account na di ko na alam ang password nuh. dapat po kasi sa bago kung account na firstname.lastname@example.org jan ko sana dapat i send. tapos po nakabayad na ako sa cebuaana llhulier need ko kasi ang ticket. please naman po tulugan nyo ako. maraming salamat po.
please contact me at 5276557 regarding CEBU PACIFIC FLIGHT SCHEDULE AND TIME HERE ARE THE FOLLOWING PLACES: 1) MANILA/LEGASPI - DATE SCHEDULE : 3/24/2017 2) LEGASPI/MANILA - DATE SCHEDULE : 3/25/2017 3) MLA/NAGA - DATE SCHEDULE: 3/24/2017 3) NAGA/MLA - DATE SCHEDULE: 3/25/2017 4) MLA/TACLOBAN - DATE SCHEDULE: 3/31/2017 5) TAC/MANILA - DATE SCHEDULE: 4/01/2017 6) MANILA/CAGAYAN DE ORO - DATE SCHEDULE: 4/21/2017 7) CDO/MLA - DATE SCHEDULE: 4/22/2017 8)MANILA/DAVAO - DATE SCHEDULE: 4/28/2017 9)DAVAO/MLA. - DATE SCHEDULE: 4/30/2017
Every time I try to order airline tickets, the computer kicks me back to the payment screen. Can you confirm for me if my attempt to book two tickets, one for myself and one for Emily Dahildahil round trip from Manila to Bacolod on March 23, 2017 on Flight 5J487 and returning on April 5 on Flight 5J486 has been properly reserved? My confirmation number is 142884485. Would you also make sure that the flights have not been booked more than once? Thank you. You may contact me via email or by text at 1-989-423-3720.
Good morning!! Paano ba mag add ons ng baggage . Nag punta aq SA manage booking bakit pag I click ko ang continue lumabas ang you entered information in both 1and option 2. Tapos mayron pa sabi please fill out all fields within one group only . Anu po ba ang kailangan pa Na lahat ng dapat fill upan ginawa ko naman .. hirap pa maka contact SA Hotline ninyo .. salamat po .
Hi, we try to book a ticket of fly at the phone with you but my phone stop because i dont have more minut. It was the flight number 5J896 (it was a connecting fly). I give my credit card number and everything but i dont receive email so i dont know if the transaction was complete. Can you help me please?
hi ,magandang umaga po gusto ko po malaman bakit ang luggage ng asawa ko hindi pwede daw sa plane.pinapalitan dahil malaki daw, ang timbang lang naman ay 8.5 kilos. papuntang cebu po siya connecting flight from cebu to manila ,manila to riyadh.yung bag na gamit niya yun din po yung ginamit niya pag uwi november 30 2016 pabalik january 26 2017. hindi namin lubos maiisip dahil hndi naman siya lumagpas sa maximum free baggage at sempre international flight po yun alangan man magdala lang ng handy bag? sa laguindingan airport po siya nagmula at doon din po pinaiwan ang luggage niya
good day. gusto ko lang mag-ask kung ano pong gagawin kung sakaling mali ang naenter na gender sa ticket? male ang nailagay instead of female. ngayon lang kasi namin nacheck yong ticket. please notify us, as soon as possible. so we can make possible adjusment. thank you.
goodpm.ask ko lang po kung paano ma refund ung money na ngpabook kame this march, 09 2016. then may emergency nangyari namatay lola ko. then nagkuha nlng ako ng bago ticket MANILA TO ZAMBO nung FEB.23. PARA SA FLIGHT NYA SA FEB. 25.. UNG TICKET PO PARA SA AUNTIE KO.. PAANO UNG TICKET NA PINABOOK NAMIN AT FOR MARCH? POSSIBLE NMAN MARIFUND NMIN UNG MONEY.DB?????
hi this is fujihara tatsuo ZBJCGM booking date feb 10 2017 flight no. 5J571 departure march 8, 2017 wednesday 5:55pm this is no problem but my return is my problem. i pay 20kg for baggage,meal ,and seat i want to cancel it can u return my money for this ? sorry i dont know how to speak english very well because im japanese
pi just want to clarify my booking yesterday around 2330 hrs,with reference no.121436053231 with details Ms. Evangeline tagalog,flight schedule is on april 1, 2017.. after paying the said booking i view the itinerary and saw booking status "CLOSED" ,ive checked my email email@example.com and found no email or noticed from cebu pacific.. i just want to clarify the status of my booking,,please email me,thank you
i booked a flight bound for manila -iloilo-manila, departure date May 6 and return trip may 13. my question is about my two companions who are a senior citizen and person with disability, both of them are entitled for 20% discount accorded to them by law, when i paid the airfare, said 20% discount was not deducted, how can we avail the said discount, please kindly informed me through my email what the steps i should take. thank you
why is my cell number not updated,? i was trying to book a flight none of my information was there. Address old cell number, credit card information all gone why did you change your system, just flew last month and no problems booking a flight now cant do it on line because you are using my old cell from 8 months back
Magandang umaga, this is Abegail Banaga and i have a problem about my ticket flight. Cebupacific change my international flight doha to manila. Supposed to be march 3 moved to march 4. And i have a flight cebupacific domestic manila to davao march 4 in the early morning. That's why i want to inform you to change my flight too in my domestic. March 6 at 9:30 am. Thank you and God Bless to us!
Regarding po ito sa flight po namin manila-palawan, yung nag-book po samin nakalimutan niya po yung e-mail niya na ginamit para sa pagbobook, February 21, 2017 po ang alam naming flight today po sana yun when we check online nakita po namin na nacancelled po ang flight namin ng February 21 2017 naging February 22 2017 na po, may I ask if I can request our Itenerary for tommorow's flight po here's the Booking reference : D67DRY.
Good morning po, nag add on check in baggage for 15 kilos yesterday for February 26, 2017 departure from Caticlan to Manila. Kaso po di ko pa nabayaran, kasi na select ko po iyong PILIPAY. Pwede bang bayaran ko na lang yun sa airport sa February 26, 2017. My booking reference number is D71CGV. Thank you.
Good day! This is Agnes from EuroAsia Pharmaceuticals, Inc., and I would like to ask regarding your receipt. Before, after the booking, an itinerary and receipt were sent automatically thru emails. But for now just the itinerary itself. We, of course, needed the receipt for our Accounting filing. Kindly provide me the receipt for this reference number, I6Z78Y. Thank you and I will be waiting for any of your feedback and immediate response on this matter.
Can i have your other contact number here in manila because it's hard to reach your customer service i am waiting too long and try many times calling for almost 1 hour but your machine operator was always take an ads only i didn't talk to the personal customer service regarding your changes of my flight schedule.Please acknowledge my request. Thank you, CC
I cant view my itinerary due to typo error during booking, the email should be "firstname.lastname@example.org" i inputted "email@example.com" how can i retrieve my itinerary ticket? with reference number 021309193021
Good morning cebu pacific! Ma'am/sir, Nagbook po ako ng manila to cotabato kahapon po ng past 10pm po ng gabi,using my Unified product and services mobile application.Manila to Cotabato,10:35am po ang departure at 12:20 po ang arival.Nagkulang po ako ng isang letter sa name po ng passenger,Datu jap vladmir instead of Datu jap vladimir, please help po kasi mamaya na po ang flight po nila,february 13,2017. Kindly send me a new itinerary reciept with correct spelling of his name(DATU JAP VLADIMIR) at firstname.lastname@example.org
I book for my mother from Dubai to Manila thru an online facility. Booking Reference is BF162K however the surname printed from her itinerary was her middle name. It has to be changed for her surname which is PEREZ. How to change this? Thanks
booking date, today.. reference number is 12021700493843 and amount is 4,653.60.. travel details , round trip from bacolod to davao viceversa. flight schedule is july 25 and return date august 1 2017.. upon paying through bdo and bayad centers reference number or amount is invalid..need help
Rufino Jr. Esmil Concha FIC3VE Booking Details Tuguegarao (5J507) at 2.20 pm to Manila Seat 15 F
yesterday I booked the flight, but with a little mistake in the Booking Details. The mikstake is in the name. The name is correct CONCHA and NOT Cloncha. Please send me a new Itinerary Receipt wiht the right name - thank you and sorry for my bad english.
Good day! I would like to have my itinerary for my last booking dated February 07, 2017. Details are as follows: Booking reference #08021700186248 for flight 5j413 kalibo to cebu on Feb.22, 2017. I have not yet received confirmation yet. I already filled up the data to have my itinerary but it says verification failed.
good afternoon, i just buy another ticket to my girlfriend who is : Risadel Maonpid BLAS. She fly from Davao to Manila on 23d march ... from manila to Tagbilaran on 27th march .... from Tagbilaran to Manila on +th april ................ and i made a mistake on her first name on the flight back to Davao on 11th april : I register Risela Maonpid BLAS . instead Risadel Maonpid BLAS. Is it important ? what do you think ? do you have to correct the first name ? Thanks a lot for yr answer. Jacques Cessot
Hi cebu pacific! I booked a flight to Davao using my Cebu Pac mobile app.. unfortunately upon booking registered names are not complete in details. Please help me fix this as it may result a problem to my travel soon. And I already paid the tickets. Please reply
Hi I want ask if it is possible to re schedule a flight and how much it will cost for the fee? I have a flight going to boracay on April 28 and I need to move it to the 30th due to conflict schedule. Thanks
Hi I have a question what if my passport will expire on JUNE 2017 and i have a HONGKONG TRIP this coming FEBRUARY 6, is it okay or not? as per IMMIGRATION there is no problem with them as long as its just a HONGKONG & MACAU TRIP. kindly advise me immediatley.
The Singapore customer hotline doesn't work. After I hear the very long pre-recorded message in chinese and english ,and when i select 3 to speak to a customer service office the line gets cut off. this happened 10 times!
I have concern about my wife ticket issuie in hongkong going to manila booking ref. D6GGRY the question how many kilos allowed for baggage and for handcarry. In the ticket no reminders how many kilos. Pls. Send to my email to advice her.
Dear Cebu Pacific, Concern ko lang yung security ng website nyo. I already settled my booking November 12,2016. And yesterday (January 8,2017) I was about to print my itenirary ticket I saw I have amount due around 3,700pesos. For ad ons,which I didn't make.No one knows about my booking reference.I called on your hotline,sabi ng nakausap ko,someone did it last January 4,2017 at 11pm.how come?and kapag hindi ko sya binayadan hindi ko magagamit yung ticket ko.willing akong bayadan yun kahit hindi ako gumawa.but please give me a NEW BOOKING reference.Dahil baka mamaya bigla naman marebook yung flight ko!someone not on my part did that ad ons.Sana lang meron kayong security questions,hindi lang basta booking reference,and atleast send email or text message if someone was trying to access our bookings.
Dear cebu Pacific team I have purchase round trip ticket via cebu Pacific website from the period 17/1/2017 to 23/1/2017 ( I don't remember actual return day is 22/1/2017 or 23/1/2017) unfortunately, I have lost my notebook so that I lost the flight detail as well as itinerary receipt. the full settlement is completed by visa card no.4058038016724406, total amount HKD1283.5,under the name Li Ka Ka, travel name is Marife Nisperos Soverano . booking email by email@example.com, please kindly sent me back the booking detail and literary to the above email. many thanks
Hi, nag book po aki kanninang umaga ng flight from cebu to tacloban sa jan 9, pero yung na check ko na yung itinerary reciept ko jan 17 yung na book.. Are there any other ways para ma rebook ko sya sa 9 ng walang additional charges. Panay kasi error at soon to expire lumalabas sa page na ginagamit ko. Really really need your help po..thankyou
Hello po, paki tulungan naman po ako sa flight ko. Kasi po naka limutan ng madam ko na I accept o I confirm na okay lng po yong new schedule of time ng flight ko. Paki tulungan nman po ako kasi sa huwebes ng madaling araw of december 1 na po yong flight ko. Maraming slamat po.
good pm, i would just like to ask that in cases where you cancell a particular flight schedule, so you let the passenger choose what time they wanted to transfer their flight schedule or you (cebu pacific) automatically give the new flight schedule without the passenger's approval first? Thank you
hy po ito po c junmar timpiatura gusto ko pong iforward ang luggage dito sa dubai. because i didnt push through may flight that time i already check in. may booking reference number is. SCFD4G COMPLETE name of the passenger is JUNMAR MACASAOL TIMPIATURA Flight number 5J015 august 17 from dubai to manila. color of may bag is all black, medium may punit malapit sa zipper pwi yun sya eh hand carey ang bag ko pls po thank you
CEBU PACIFIC MATAGAL NG NAKABOOK ANG FLIGHT KO GOING TO CEBU P***** NYO AT NGAYON ANG ALIS KO KUNG KELAN NGAYON AKO AALIS TSAKA KAYO MAG CACANCEL PAKI MESSAGE AKO MGA GA*** KAYO! Cebu E-ticket - Booking ID 101160518 IPALIWANAG NYO KUNG BAKIT MGA TA**** KAYO!
410Maria Theresa J. Francisco(17 October 2016 3:32 PM)
hello, I have been trying to call the Cebu Pacific hotline since Saturday evening upon receiving their message on the cancellation of my flight but until now no answer from their office. Is there a charge in calling their hotlines since my phone line was cut due to many times of trying to call their office. I would like to rebook the flight since they only given us until Oct 21 to give feedback.
hi good morning gusto ko lang itanung nagbook ako ng ticket ang name MARQUIÑO wrong po ang lalabas please write english name only. so change ko po ng N ung Ñ naging MARQUINO nlang po....OK LANG PO BA YON?????
Me and my brother are on the same ticket of cebu Pacific and my brother has extended but has not cancelled his flight. I just want to ask if I can use his baggage allowance even he does not board on plane?
Good morning / evening Sir/madam I have a problem in log in my email at your website to get a ticket the dialogue that pop up" You've exceeded the maximum allowable login attempts. Please reset your password." can you help me to reset my password and how to reset it? Thank you.
399Ma. Asuncion G. Rafael(06 September 2016 6:21 AM)
I made a wrong booking schedule today for my sister, how can i change the travel date from Ja. 09, 2017 to jan. 14, 2017, Davao to Zamboanga. the same promo fare as indicated on list of published fare rate.
My passport is already expired and will book my flight to Kota Kinabalu on October 21st to 25th. I have a scheduled renewal on the 27th of September. Can I still book the flight and just renew my passport by then?
I flight with Cebu Pacific on the 09/08/16 from Cebu to Manila (Flight Number 5J566, Booking reference number: QDF9YG). The flight was meant to take off at 14.10 and land in Manila at 15.35. Unfortunately, due to air congestion and bad weather it was delayed. We took off at 16.10 and finally landed in Manila at 18.15. Because of this I lost my flight connection Manila – London with Etihad and therefore rebooked a new flight with the cost of almost 500 pounds.
In order to claim that substantial amount of money to my travel insurance I would be very pleased if you could send me as soon as posible a statement regarding the delay of this flight.
My flight was canceled last night, 21Aug (confirmation no M8E6VF Mla -Cebu - 5J 587). The Ground crew gave as a card on how to get /redeem the voucher for Free Flight . I have followed the instruction but no linked was provided in the itinerary.. Pls advise on how to redeem the flight
Thank you, Evangeline G. Gabe (with alternate email add firstname.lastname@example.org)
Hi po i just wanted to know what the update for my baggage?until i didn't receive any update from you....Erna A.Nonsol flight air (boracay caticlan to manila DG 6246 AUGUST 12 2016 16:20 BAGGAGE NO.DG476866.......
Dear Sir/Madam, I the undersigned is taken the flight from Cagayan to Manila on 28th July 2016 (flight 5J 396) but i did not recived the invoice copy of this flight i request to send immediately the invoice copy on " email@example.com " as it is required for my office
I just booked a ticket yesterday supposedly for my uncle, now i erroneously put him as a Senior Citizen because he is already 65 years old but i didnt know that he dont have a senior i.d because he was settling at the US. the locator number is S7D9FI. Can it be change into adult? or is it ok we he cannot show a senior id during check-in? any advice please...
i was offloaded last july 04,2016... i have 2 luggage check in on that day,but eventually they only give me one luggage and the other one they said still locating it..it took it already for 6days now...still locating? how come? i check in my luggage at the same day and at the same time..but the other one was lost...until now no update no call from cebupacific
I bought ticket yesterday but my mother can not continue going so i decided to cancel the ticket book for fri.Booking ref no. N9DTRC it is non refundable the ticket office said but i haven't fully aware cause i did not brought my eyeglasses . My mom is 82 y/o and has kidney failure I sen t the medical abstract to firstname.lastname@example.org and email@example.com I b ought it at your ticket office at starmall alabang site
Hello Yesterday i bought a ticket. I gave all my details and the payement was going through... But then the page went to home and i didnt recieve any confirmartion. But the payment is on pending in the balance of my card. Do i have the ticket ir not? Plese answer ASAP!
I tried booking, all information are filled and when I clicked ''Find'' it gave me blank/white/empty page, I waited and I think it lasts forever on that blank page. I tried it again and again and it still the same issue until I gave up. I don't know if your promo guys are true and yet you don't have good Customer Service.
i tried online booking until the payment section. after typing the details of credit card, some fields in red boxes were asked to be filled up. however, the drop down menu doesnt appear, nor can i type in the required boxes. this problem causes me worry because all pertinent details about the card were input already.
Dear Sir/ Madam: Hi! Hello! I would like to ask you if what department is Miss Juvelyn Sagun because I have something to ask her about our dilivery man. She give me her cellphone # but she did not answer my call. I ask the delivery man if what airport is he, he told me that he was in teminal 3. So please give me the telephone number of Miss Juvelyn Sagun department area. Hoping your response.
Hi, I wanted to upgrade the baggage allowance to 30 kg from S'pore to Manila but somehow it was upgraded for the Manila to S'pore leg. Tried calling the customer call centre and they told me nothing can be done to change it to the S'pore to Manila leg unless I pay again for the upgrade! I don't believe nothing can be done as the system is dead but we human being is alive and hence I really hope a solution can be provided by your company. Thks in advance for your help!
i WOULD LIKE TO BOOK A FLIGHT MANILA TO HK ON MAY 30,2016 (1 ADULT 2 CHILDREN),HK TO MANILA ON JUNE 11,2016 (1 ADULT 2 CHILDREN)IT ALWAYS APPEARRED AN ERROR OCCURED PLS. CONTACT THE AIRLINE.COULD YOU PLS. HELP ME BOOK A FLIGHT.THANKS!
I would like to confirm my cousin flight is on May 15 2015 7:55am her name is jenny ann olalo and jomar olalo I book this flight through online 5j 620 from Thailand to.manila and they haven't gave or send the ticket yet on my email..I just want to confirm if this is confirm or if theyre name is on the system already?I'm still worried if the ticketing office are scam..please advice me soon as possible lens thank you and gave me the correct details please of the flight.thank looking forward for your reply
Greetings! My flight is on May 12, 2016 from Davao to Cebu with a confirmed reference #XEEHSD. Upon checking, i found out that our names appeared in your system is incorrect. May i ask you to change or correct our names to avoid hassle. Below are the correct names. Ivy Daquipil Andresa Brando
Please give me details on how to claim my travel voucher, aside from calling you customer service. Since, I am here in Palawan, do you have any office here for me to visit and claim it. Thank you for you prompt reply.
Am so dissapointed,because you didn't advice us regarding the time of boarding.departure time is 3:10pm flight 5J 455 manila to iloilo tuesday april 12,2016. You should inform your client if they have to arrive at the airport early.this is so inconvientient.and now we need to book again.Please be responsible regarding this matter.
Hi this Lucky Obejera i just wanna ask a copy of my receipt i traveled last january 6 2016 from manila to macau with flight number 5J362 . i forgot my confirmation number. Can u send me a copy of my receipt
We are booked to Busan (Flight 5J 184), leaving 4pm April 4, 2016, however my 2 companions names have wrong spelling - Hanz Daniel Tulabut should be Hanz Daeniel Tulabut and Alviela Dayrit should be Alviela Jireh Dayrit. Kindly correct and adjust to avoid hassle, thanks and more power.
I have a confirmed return ticket from KLIA to Manila on April 19th,2016. I would like to add on additional 20kg bag. Can you let me know the price and if you are able to help me confirm this add on baggage thru your agency?
d morning, this is Marichu Tendido, an OFW from dubai. Today, March 17, 2016, my husband and I went back here in the Philippines to be reunited with my family. It just so happen that the time we arrived in Bacolod, we cannot locate our baggage. We asked one of the staff from your company about our baggages; where is it? and where can we find it? We were expecting that our baggages is already here in Bacolod because it was sealed with a Transer sticker, meaning, it will directly be sent here in Bacolod. But your staff told us that we can claim our baggages after three days, and if the baggages will not arrive here, it means, our baggage are being taken cared by the Custom personnel. And he asked for the key of baggages kase daw bubuksan yan ng custom. Huminde ako siyempre kase baka may mawala. Besides It was already scanned from Dubai Until here in the Philippines and there are no foundings of any suspicious items. So why would they Hold it? Nag bayad kame ng maayos at binayaran namin lahat ng nga fees. We are expecting our baggage tomorrow, since all of our clothes and all the pasalubongs are there. We are hoping for your immediate action. Thank you very much.
I booked a round trip from General SAntos City to Manila, Flight 5J992 . For Manila to General Santos City Iwasn't able to get the flight details.(November 27-30) I paid thru Internet Banking: Bancnet Online with my debit card (Land bank) and the system just drop down without showing any details of the ticket but when i checked my balance it has deducted the exact amount of the ticket and I checked my email I did not receive my ticket confirmation also. What should I do? Are you guys going to send me my e-ticket confirmation? Please email me asap. thank you
I called to call center but no one answer my call!
Please contact us as soon as possible because I very concerned
GOOD MORNING.. we will be travelling this thursday, i am with my son and daughter, unfortunately the birth certificate of my daughter, which is still 7 years old was misplaced.. can i use her school id instead? thanks
Good morning I need help now because my surname in the itinerary is Jagonoy which is incorrect.i found out when u confirm that my booking is already booked...Jagocoy is my correct spelling of my surname..it is a roundtrip tickets from manila to bacolod...vice versa..hoping for your reaponse...
I booked round trip from Manila to Sydney, Flight 5J39 and 5J40 (Aug 04-10, 2016) I paid Internet Banking: Bancnet Online with my debit card (RCBC) and the system was shown error and freeze without shown any details the ticket but when i checked my balance it has deducted the exact amount of the ticket and I checked my email I did not receive my ticket confirmation also. What should I do? Are you guys going to send me my e-ticket confirmation?
I called to call center but no one answer my call!
Please contact us as soon as possible because I very concerned
This is to call the attention of Cebu pacific office regarding my unclaimed baggage. This happened yesterday, March 8,2016, flight itinerary 5J 505 Tuguegarao-Manila and 5J 931 Manila- Bangkok. My suitcase contained perishable foods, clothes and medicines. I was about to give the foods as "pasalubong" for my sisters and some friends in Bangkok. Without further ado, it is understandable that those foods perished now and can no longer be eaten. This is the sole responsibility now of the airline. I fervently hope that cebu pacific will be responsible enough to pay/refund all damaged foods not to include of course the burden it gave to me. My suitcase was not claimed /taken from the claimer counter because the airline failed to include it in the plane for reasons i do not know until now. Thank you and please do not ignore this problem.
I booked general santos city to manila, August 26-30 ,2016 but wasn't successful, the page told me to contact airlines' so i i need to have the reference no. for my payment because i select to pay the 24hrs payment center. Please send me the reference no. Thank you.
I talked to Cebu Pacific customer service officer yesterday regarding change flights. She gave me a reference number and the amount that I have to pay ( penalties ) but the line suddenly disappeared. Today, I'm trying to contact Cebu Pacific but no officer is available. I also check Cebu Pacific website but your system is currently down. I just wanted to know if the account given to me will serve as my reference if I will pay it now. Please do advise.
Greetings: We have a current booking with your airline (Flight 5J637). We are scheduled to depart MNL to PPA on 3/29/16 and return on 4/1/16.
We are in the PI for business and may have to cancel this flight. Is there a means to get a refund for the cancellation, or is the process to use the Travel Fund as per the Fare Rules? Again - we will be in the PI for business and will not be able to coordinate use of the Travel Fund within the 90 day period.
Any help in regards to a full refund (less applicable fees) is greatly appreciated. Please respond in kind to my e-mail. Cheers.
I booked a one way trip from Manila to Legazpi, Albay with my debit card and it wasn't successful, The page told me to pay the ticket using bancnet online system but when i checked my balance it has deducted the exact amount of the ticket. What should I do? Are you guys going to send me my e-ticket confirmation?
i just booked our flight to HK today. Unfortunately, the name I booked is Catherine David instead of Catherine Javier. The name in my passport is Javier. Please help me change the info to my ticket to avoid problems in my flight. My booking no. is Y4PHRR booked on Feb 24, 2016. Please repli in my email. Thank you for your kind consideration. Sincerely yours, Catherine Javier David
dear sir/madam: i would like to inform you that my online booking reflected a double billing in my visa card. My transaction date was last January 3,2016 for my flight to manila-davao-manila with departure date on February 21,2016. I have already informed my credit card bank and they say Cebu Pacific should give them corrections on the matter. I hope you can settle this problem before my departure date. Thank you.
Hi,i booked tommorow for Dubai-Manila, Flight number 5J7945. I WANT TO UPGRADE MY LUGGAGE, but the problem is-i dont find my booking which is PNR Code ZETZSQ in the customer's Log in. HOPE YOU CAN HELP ME, THANK YOU! Leah Bareiss
We booked a domestic flight from CDO to Cebu and the itinerary indicates that the flight is on FEB 10 at 5:00 pm, but when I checked again the itinerary online the flight time was changed to 7:10 pm. Which time should I follow?? thanks
last night we pay our ticket at 7/11 we booked 2 flight wich is domestic and internation.. but we only got the confirmation for the domestic, how about our confirmation for the internation? please kindly help us how what to do regarding this matter.. thank you
An email was sent to me from CEB web checkin telling me that I can check-in online now since our flight is on Wednesday, January 21. After following the instructions, no notification was sent to me and I couldn't find/print our boarding pass.
good day! we booked for 3 going to loag-manila(may 27 2016) and manila-laoag (may 30)., but my husband overlook the date, it should be manila-laoag (may 27,2016) and laoag-manila (may 30). how can we change it? can you please assist us because we kept on calling on your custumer service but no one answer our call.
Good day! Please help me book 26 persons going to Iloilo from general Santos city. Roundtrip. May 19,2016 general Santos city to Iloilo city. May 24,2016 Iloilo to general Santos city. I am hoping for your immediate rssponse. Thank you so much
I was on a flight to Beijing on December 24, 2015. We had many complications and as a result the airline said we would be offered a one way trip out of Manila that can be claimed within 180 days. We were told to call the hotline however, I am not in one of the countries which have established said hotline. I have some questions regarding the ticket and look forward to your response.
"good day ,,, my friend Ikunari Nakano have a problem about his baggage, he will be back in OSAKA japan in coming of January 07 2016. he did not know where he can pay her bills and what is total cost for 10 kg baggage"
To whom itay concern ; I book online Cebu pacific airfare dated mar.21'2016 it was process and email itinerary / invoice receipt but my problem is wrong surname of my daughter Micaela Loryn Gayla in ticket but for correction is Micaela Loryn Gayla Fudan she is 8yr old student. Booking reference# HGCMKH , booking date is nov.27,2015 . Please advised...
Hi. I would like mto make flight changes for my booking on Dec. 26, 2015. Tried to do it online, unfortunately, it said that there was some error and that the transaction failed. Tried to call your hotline several times but after i get connected to customer service to change flight it suddenly becomes busy.
Is there any other way I can change my flight before it becomes forfeited?
good day please help me I booked a flight January 02,2016 7pm.. my wife paid it through BDO over the counter December 23,2015 in the amount of 3,581.28 why I haven't received any email of my itirenary.. please send my itinerary,if my payment posted already in your system. thanks so much
hello good day.. I had asked about my friend Ikunari Nakano. he will go home in Osaka Japan in the coming 07 January 2016 .. his problem about his luggage to 10 kg he did not know where he can pay her bills for her luggage
Hi good morning.. My cousin going to cebu but she dont have any valid id.. Shes alredy 18 years old.. The reason why she dont have a valid id she have a mental problem she dont know how even how to read..
I made an online booking for my family's flight for Dec. 28,2015 via Manila to cebu @0540H last dec. 09,2015. I already paid it thru Online by Bancnet via Landbank but i couldn't have my confirmation if the tickets are already ok. And I don't have my tkt # or booking reference. I just have an Invoice number for my online payment: * Invoice No. 114428 * Merchant Ref. No. 114428 * Trace Number. 927313
How can I get my reference or Itinerary for my book.
Hi my friend made an online booking for my for cousin manila-davao ...through ticketing agency ,since they are not able to pay the ticket ..another friend of mine book ticket early this morning but was not able to continue due to duplicate booking the status now is pending..pls help
How can i change name.. We book ticket but the surname is wrong.. We book here in brunei darussalam date dec.26,2015. We dont use agent or ticketing agency only through online.. How are we gonna change it..
Hello have a nice day I made online booking and pay at master card. lastday around 10 am. but until now i did not recieve an email of my flight confirmation. The booking Referents Dec 05 2015 flgt no.5J 373 at contac# HFGEQK going to Roxas City. pls can u send in my email at my confirmation my mobel phone is 09055641005 Thank You
Hello good afternoon, I just want to CONFIRM the flight on December 03, 2015 with the booking reference number XIIGNE in the name of MR. RANDY ALCANTARA with flight details from MANILA TO TACLOBAN Flight number 5J 653, departure time 03:00 pm and arrival 04:30 pm which was rescheduled on DECEMBER 03, 2015 DEPARTURE AT 05:00 PM AND ARRIVAL AT 06:30 PM. I would be glad to hear back from you.. you can reach me through this mobile number 09468766320
Hi..i made an online booking and paid at bdo yesterday around 5pm but until now i dont receive an email of the flyt confirmation. Heres the booking reference number 22111500874760 22111500868421 Bacolod to manila 5J 474
On Nov,12 morning I book my flight for Cebu this Jan 13 with booking # 1300 1501 0379 38 and pay at BDO Bank in SM Davao, until now did not have my confirmation receipt and itinerary. What should I do?
hi i book online today 11/17, i finished booking until payment, when i click payment continue using credit card. my booking return to payment option again.. then i read important notice: SHOULD YOUR PAYMENT BE DECLINED OR YOU ARE UNABLE TO PAY WITHIN THE ALLOWED TIME YOU CHOOSE, THIS AMOUNT WILL REFLECT AS UNPAID BALANCE THAT MAY BE SETTLED UPON CHECK-IN.. Then after that i checked my credit card balance this already billed on my credit card.. please help,, is this can use for my flight... please help how to return my payment.....
helloo good day im flying back soon to philippines from brunei this friday october 24 i want to add additional baggages allocation on my flight i dont have credit card or debit card if i book my adds on baggages online can i pay it at the airport here in brunei thanks hope someone will help me ASAP