Cebu Pacific Customer Service | Hotline Phone Number
Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:
Local Phone Numbers:
(02) 702-0888 (Manila Office)
(032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
+852-397-33800 (Hong Kong Office)
+65-315-80808 (Singapore Office)
+612-9119-2956 (Australia Office)
For your Group Bookings call:
+632-2905241 to 42
Do you any concerns with Cebu Pacific?
"Cebu Pacific Customer Service | Hotline Phone Number" was written by admin under the Directory category. It has been read times and generated 625 comments. The article was created on .
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Pls attend to this. My companions name is EVELYN S. VILLANUEVA and not VILLANURVA,in addition how can i rebook my ticket instead of Sept 23 i will have it on sept 22 for departure from Manila to Gensan. Thankyou
Good day. I would like to verify if my friend's name Laida Tomanto was booked for the flight from Manila to Cagayan (Sept. 28, 2017) since we didn't received any confirmation from online transaction, this is urgent. Thank You!
620Rolando antonio vazquez(21 September 2017 4:10 PM)
Regarding my flight booking reference number NB7H3Z amount php 4,626.48 was canceled due to you have a flight changes of hours and you offer a free cancelation to this booking. In this regard I rebook my flight with the same booking reference number NB7H3Z AMOUNT PHP3,799.60. Cebu Pacific airlines please i would like to follow up my billing status in my credit card because the amount reflicted in my credit card is not the amount that I expected.thank you.
I booked a flight for my Philippine maid Booking Ref: MY6UNC under the Name" Fanny Navarro" The mistake I have made is NAVARRO is my maids MIDDLE name and not her Surname! her Surname is MONTOYA. Can you please correct the ticket to read FANNY MONTOYA Her Flight is this coming Saturday 23rd September
Please send official receipt related to this booking reference no. X5FS3B.
You only emailed the itinerary. the reply request sent to cebu pacific email address which sent the itinerary ALWAYS BOUNCED BACK AND SAYS IT IS NOT A VALID EMAIL ADD..."firstname.lastname@example.org" and "advisory.cebupacific5j.com".. HOW COME YOUR EMAIL ADDRESS IS FAKE/NOT RECOGNIZED yet you were able to email the itinerary using that email add.????? maybe you just donot want to entertain any query....
AGAIN PLEASE SEND THE OFFICIAL RECEIPT THE SOONEST
616john christopher licas(16 September 2017 10:05 PM)
hello ask ko lang po sana kong tama po ba na dina papasukin ang asawa ko sa check in area if 9:00pm po sya dumating at 10:00pm po ang flight nya,,??? nakiusap napo ang asawa ko pero dipa rin sya pinapasok eh may 1hour pa naman po,,,
615SALAH RASHED ALI MUBARAK ALKETBI(14 September 2017 5:49 PM)
Hi po about po Kay Salah Rashed Ali Mubarak Alketbi mali po yung birth year nya pa change po instead of 1998 dapat po 1988. Flight number 472 Booking Class E Source BCD DES. MNL DEP. 2017-09-20T2325 ARR. 2017-09-20T0045 PNR JYMFWP
My concern is to retrieve itinerary ticket dated May 9,2017 for some personal reasons. The name of passenger was Noel D. Jacama. Flight from Dipolog to Manila time 3-5pm. I hope you will consider my request as soon as possible.
611Ace Justice Javellana(12 September 2017 5:44 AM)
I just would like to verify if my name and Wellyn Teodosio was booked for the flight from Manila to Iloilo Sep. 17, 2017, since i received no confirmation from my online transaction, this is urgent. Thank You!
I was asked by my friend to accept/confirm booking of her family but was not able to contact your landline number. 1. Booking reference RHKTXK - passengers Joemarie, Kemuel Joem, Shemuel Joem MARTE, Manila to Bacolod on OCtober 30, 2017. 2. Booking reference SFRHPA - passenger Ms. Sarah Sulla, Manila to Bacolod on November 6, 2017. Thank you.
i have booked my flightwith 3 passenger manila to bacolod september 26 2017, and bacolod manila october 2 2017. it was confirmed but my itenerary receipt was not sent to my email. please send them to me. thank you
I just would like to verify if my name was booked for the flight from Manila to Cagayan de oro September 5, 2017, since i received no confirmation from my online transaction, this is urgent. Thanks You!
604Dawn Marie Ann Francisco(20 August 2017 9:57 PM)
I just would like to verify if my name was booked for the flight from Manila to Cagayan de oro December 20, 2017, since i received no confirmation from my online transaction, this is urgent. Thanks You!
600Potre Dirampatan-Diampuan, PhD(09 August 2017 6:59 PM)
Hi! As they say, "Give unto Caesar what is due to Caesar." I must convey my gratitude and congratulatory note to Cebu Pacific and a commendation to some personnel on behalf of my family (my husband, Mr. Eshmael S. Diampuan; and our son, Hamza D. Eshmael) as we traveled together.
On July 28, 2017 our flight 5J 589 Manila-Cebu en route to Narita (5J 5062) was moved from 11:55AM to a 3:30AM flight accordingly on account of an electrical issue of the aircraft. This was a good decision for everyone's welfare on the flight.
Even as we were inside the aircraft, we have informed one of the crew members, a stewardess, that we shall not be able to catch up with our connecting flight 5J 5062 at 5:50AM from Cebu to Narita under the circumstance. In a few minutes, that lady came back to us informing us that arrangements have been made so that we shall be taking the Manila-Narita flight instead. An announcement was also made that a meal shall be served inside the terminal while passengers shall be waiting for the flight to Cebu.
In our case, we were met and attended to by a ground personnel, a guy. I wished we got his name, but we will appreciate if he could be identified as we commend him for a very satisfactory service taking care of us all the way from receiving us back to the terminal after deplaning the cancelled flight, assisted in our new check-in, and promised to send us some noodles at the departure area, which he made good. We saw the noodles at the boarding area.
In addition, we shall not discount our delight in the flying skills of the Pilot on Flight 5J 570 Cebu-Manila, August 1, 2017. He is proudly one of our good Filipino pilots around possessing the necessary adroitness from take off to landing all the way.
We commend both the crew member/stewardess who in real time assuredly managed to transfer us to the the Manila-Narita flight; and surely the guy who in turn, received us and assisted us making us comfortable. Kindly identify them and give them the merits that they deserve for services so well rendered.
As a consequence of these services extended to us, my family was able to meet our itinerary in Japan.
Kindly acknowledge receipt of this letter and with the hope that you will share with us the names of the personnel we are referring to. Thank you so very much. Mabuhay ang Cebu Pacific!
With deep appreciation,
Dr. Potre Dirampatan-Diampuan B23 L5 Zamboanga St., Maharlika Village Taguig City 1633 email@example.com; firstname.lastname@example.org Telephone: 632 838 6153 Mobile: 63 917 826 0752
I wish to change my schedule travel time from 4:45pm to 7:15pm from Manila to Legazpi on August 19, 2017 because of my prior flight from Bacolod to Manila was 2:20pm the same date that might cause the delay of my arrival and check in time.How can I do so?
594Melanie Claire A. Ibarra(22 July 2017 11:21 AM)
Good day! I would like to follow up for my transfer arrangement. it has been a month ago. My departure will be on August 3, 2017 and I have not received any flight confirmation yet. It will be a more and it will be my scheduled flight already. If you haven't book me yet please book in any date but not after august 15, 2017. Thank you.
We would like to inform you of the following changes to your booking. We understand this affects your travel plans, so we already rebooked you on the next available flight. Our apologies for any inconvenience this may have caused. Booking reference no.: Q51UVR Names of Guest/s: MS. CATHERINE DULAY MS. YOLANDA HONRADO ORIGINAL FLIGHT SCHEDULE
Flight No: 5J 325 Date: September 21, 2017 Departure: 10:30 (10:30AM) Ninoy Aquino International Airport Andrews Avenue, Pasay City Arrival: 11:40 (11:40AM) Legazpi Airport
NEW FLIGHT SCHEDULE
Flight No: 5J 325 Date: September 21, 2017 Departure: 12:15 (12:15PM) Ninoy Aquino International Airport Terminal 3 Andrews Avenue, Pasay City Arrival: 13:15 (1:15PM) Legazpi Airport
This was your message, as per message too, you said that if I rebook my flight within 30 days my rebooking is free, so I rebook it. may I respectfully ask why additional payment was charge to my American Express.. Please be so kind to book me at the flight where no additional payment is needed.. God Bless ( 09192276932) CLICK HERE to accept your new flight schedule. If the new flight schedule does not work for you, you may also:
hi!!!! i book a flight under BIYAHEKO one of your travel agency agent my customer provide me a wrong birthday which is dec 28, 2003 instead of aug 21, 1999 i ask a favor to BIYAHEKO to change it. But the amount deducted to my account is with a handler fee since the passenger is 14 yrs old. Can i ask a favor to return my refund to me or just inform your travel agent which is BIYAHEKO about my refund. Thank you.
I have been waiting in queue after dialling (032) 230-8888 for 10 minutes now using my mobile phone, as I am calling from Iloilo. Wala pa ding "Reservation Officer" na sumasagot and I think nauubos lang load ko.
Hi Cebu officer-l did a booking from Singapore to Clark on 1/12/17 and from Clark to Singapore on 4/1/18 for my maid Analyn Palis. My booking reference is MBWHYM. I have omitted to include middle name. The first and last name are correctly created but missed out the middle name Generao. Please confirm if you can insert in her middle name for her. Awaiting your reply. Thanks
Hi,i have a concern kanina po nagbook ako and late ko na napansin na mali nalagay ko sa name ng father ko,ang nalagay ko david jr,erecre instead of david erecre jr.suffix ang mali ko po and bukas na po ako magbabayad sana po maayos niyo ang concern ko kasi magbabayad na ako bukas.salamat
Good day! Hi team Cebu Pacific. May concern lang po sana ako. Mali po kasi yung name na input ko sa Itinerary Receipt. Bale, correct po is Cherrymae Aguilar, at wrong na input ko po dun ay Cherry Mae Aguilar. Paid na po ang ticket. Paano po yun. next week na po kasi Flight nya ( July 10, 2017 ). Hope na matulungan nyp po ako. Maraming salamat po.
hello.. i have been calling your office line to make some inquiry regarding my online booking which unfortunately i didnt received any confirmation about my booking but then its been charged on my card.. anybody who can help me on this.. thank you
Hello po good day ..pa help naman po to recover my reference no. I booked a flight for my friend kaso na delete ko yong reference no. please help po importante kasi yun to pay. My email address email@example.com
Kagabi ko pa po dinala sa cargo nyo sa old airport ang pinadala ko pero until now hindi pa naisasakay at na sa manila pa. Papunta lang ng cebu yan. Wala naman masabi ang mga tinatawagan sa cebu at manila kung ano dahilan.
Gud day.. i booked my father yesterday for davao to manila then manila to davao flight, after payment done , message came out ' booking closed' and try to book again. So, i booked my father again but the same scenario happen. When I checked my account balance the fare was already deducted twice but still no itinerary was sent. And when I checked in manahe booking, flight was cancelled but it was already deducted in my account. Can u plss help me where to file complaint for this? Thanks
good evening..i have tried to call all the numbers you have provided us but no answer.we wud like to ask assistance or reply or information regarding our request about the full refund kuwait to manila and manila to kuwait booking.please give us your answer or latest information regarding our request.thank you very much.
Would you please help me . re-send the reference number to my Email "firstname.lastname@example.org, I forgot the reference number . and the day i bought the ticket i forgot as well. My name is : TRAM TUOC VI . Departure day : form June 11 2017 ~ June 30 1017 Where : form Manila to HO CHI MINH and HO CHI MINH to Manila
Im trying to call many times pero walang sumasagot. Tanong ko lang po kasi nag pa booked ako manila to singapore and then sa baggage allowance ko : not included nakalagay. tanong ko lang if meron ba kaming baggage allowance na 20kls? please answer. Thanks
Good afternoon, On 24th I tried to do a reservation by the online service. The website was not able to complete the process (booking) however my account was charged with the total amount of the transaction. I called Cebu Pacific's customer service and they confirmed that the booking was not done. So, Cebu Pacific will return my money in the next coming days. I checked that with my Bank and that operation was not done. Hence, May I know the estimated turning back for that money?? How? Thanks
I went yesterday to 7-11 Claveria Branch in Davao City to pay for my booking. Pasok pa rin iyong payment ko within 24 hrs. Tinanggap din naman ni 7-11 payment ko. Kaso lang nagtataka ako bakit wala pa rin nag-email sa akin from Cebu pacific regarding sa confirmation. Nag-manage booking ako and I found out na cancelled iyong booking ko samantalang nakabayad naman ako. Booking reference number is 333602341202. Nagbayad po ako nang 9249.52 with store fee na yan. Bukas na po ang flight at 8am from Davao to Bacolod.
According to 7-11 successful naman na daw yung payment sabi nang service provider nila. Please help po.
Am doing the self service online bookings for persons travelling from Manila-Tacloban on the 9th of June,2017. Although some of the passengers are Senior Citizens and want to avail for the 20% discount. Please help and advice me how to do it. Thank you!
Kindly confirm our booking for Dennis Andes, Flight from Manila to Zamboanga on May 31, 2017 11am. Total of 3021.28 was already credit to PNB credit card last May 17, 2017 16:56, but no confirmation/booking number sent to my yahoo mail.
I just want to ask that why my booking flight was added a RT Travel Insurance amounting to 392. But I don't click or subscribe to any add on of insurance. Is it compulsory? My payment due is 11, 155.16 but it turned into 11, 547.16.
hi.ask ko lang kahapon nagpa book ako ng flight for my papa round trip in manila to tacloban and tacloban to manila.pwede pa ba ko magbayad kasi over 24hours na yung booking ko yesterday pa ko nag pareserved :)
hello good afternun i just want to corect my name in booking number jg7xk booking date may 14.2017.it should.put my surename MA.GLORIA D.FLORES THEY PUT ON MY TICKET DELOS REYES THAT WAS MY MIDDLE NAME ITS WRONG ANYONE TO HELP ME TO CORECT IT PLEASEE....
I book ticket online,Manila-Cotabato,the travel date is on May 19,2017, pls help me to correct the name of the passenger,MARLYN TONGKALING is the name instead MARLYN TONGKAWIL,here is the confirmation code :YHET7X..thank you ,hope u can help me.
We booked flight from davao to Zamboanga on 15th of may. I just want to correct the name Marissa Lagi is the correct name, in my ticket written is Mar Lagi only. We booked online and doesn't know how to correct.D8D34C is the our booking number. Thanks
Hi, I booked my flight from Taiwan to Manila then it says booking is closed, kindly book again using different credit card but the amount is already deducted.My booking reference is U9Z7QV.Please reply as soon as possible. Thanks.
Good afternoon, I booked my domestic flight a few minutes ago then it says booking is closed, kindly book again using different credit card but the amount is already deducted in my credit card. Please reply as soon as possible. Thanks.
please pakisend naman na po sa email add ko ang itenerary ticket ko. need na po mprocess papers ko for re-exit.ticket nalang po inaantay. ilang araw na po ako nagaantay. ubos na load ko sa kakalong distance sa service center. P.S. dont post my message all i want is to send you my itenerary ticket.thaks.
I would like to inquire about my itinerary receipt. My previous email address, email@example.com is not functional anymore and I cannot recover my itinerary receipt/ details. Please send my booking details/ itinerary receipt to firstname.lastname@example.org. My reference number is 113205353611. Payment was through Cebuana Lhuillier/ paid on March 8, 2017. Thank you so much!
I would just like to inquire with regards to my booking..Just around 5 pm today I book a flight for my husband but unfortunately his email is not functional anymore..I was not able to get the details of the flight..Please try to check if my husband was included in the list..ROLANDO A. TRIVINIO.. Thanks in advance
I am trying to check us in via web check in but our flight booking reference number cannot be checked in. However when I checked in other booking reference number in the same flight, I was able to do it.
Please respond to this inquiry, as soon as possible I was calling the hotline but nobody is picking up. I am in Davao now, flight going to Manila is at 12:45 and it is 10:13 already.
Just want to confirm my flight for tomorrow DG6225 MNL-MPH 21Apr2017 Is it departing on time at 0605am? I've been trying to call your hotline 7020888 but Im just on queue for 10mins and it automatically dropped. As of this writing, Im still waiting for a live person to answer me. Kindly help. Thanks
512ma. gladys babon delos reyes(14 April 2017 11:16 AM)
I booked ticket for 3 people(2 adult & 1 child) from tacloban city going to manila on April 20,2017 and i paid thru ADCB Visa(Abu Dhabi) but unfortunatelt i didn't receive itenirary ticket.Please send it to my email ASAP. Thank you.
Good day! I booked a ticket for 4 people going to Bangkok from Manila and paid for it thru BDO yesterday(04/11/17).Unfortunately, I didn't receive our itinerary yet.Please send it to my email.ASAP!Thank you very much!
Hi there yesterday I travel from Manila to Kuala Lumpur with the Cebu airlines, I left my Rayban sunglasses on the plain. Flight number was 5j501. Could please let me know if someone of the staff have found it? Thanks
Good day po Sir/Maam, Nag book ako online (Apr.09 2017) but after the payment done wala ng page sa net or reply sa email ko..pero nag bawas na sa credit card ko and try calling this number 0063322308888/006327020888 pero laging busy ubos na load pls.....
Hi, I just booked my flight from Taipei to Manila on 15 July 2017. After paying for the ticket, only a white screen has shown. The payment has been made (my bank has sent the money) already. Can you please send me the itinerarywith booking code) since I haven't received anything so far. Thank you Lukas Bunat
Hi, I just booked a flight with you and wasn't sent an itinerary or booking confirmation. Can you please confirm my booking and send me my itinerary as the payment for the flight has already been taken out of my account.
On 21th March I booked my flight on your website. Unfortunately I saw that the price of the ticket: €140.21 two times is declared from my credit card. Can you please book €140.21 back on my bank number?
Good day . Nag pa book po ako kahapun through online with the use of metrobank On payment , successful po yung payment worry kulang until now wala parin po akung confirmation / virification at itinerary which i need to show sa airport bukas napo kasi flight ko please help me po. Salamat.
Good day! Gusto ko irebook yong flight ko pero bakit nag change ng price pag iclick ko yong date ng flight from 1,878.88 nagiging 3,054.88 na. Eto flight reference no. Ko advdrq bound manila to cebu, sana matulungan nyo ako. Salamat
Good day. May I know how to change a name (with error in the letter) in the booking itinerary? My friend whom i booked for flight 5J 326 on April 1, 2017 Legzpi to Manila, with booking reference V8QINV should have CANTAR as family name, not CANTOR. Please send reply through my email email@example.com. thank you
Good day. I have my flight schedule dubai to manila on Mar 30, 2017. I availed the 40kgs baggage. I heard promo for free baggage of 25kgs, can i avail it? Just want tomaeke sure if this promo is still available.
good day ma'am and sir, ask lang po napabook ako ngayon manila to cotabato ang flight ko, march 22, 2017 10:35am departure, 12:20 arrival. ngkamali po kasi ako sa email account ko ang inilagay ko kasi yung dati kung account na di ko na alam ang password nuh. dapat po kasi sa bago kung account na firstname.lastname@example.org jan ko sana dapat i send. tapos po nakabayad na ako sa cebuaana llhulier need ko kasi ang ticket. please naman po tulugan nyo ako. maraming salamat po.
please contact me at 5276557 regarding CEBU PACIFIC FLIGHT SCHEDULE AND TIME HERE ARE THE FOLLOWING PLACES: 1) MANILA/LEGASPI - DATE SCHEDULE : 3/24/2017 2) LEGASPI/MANILA - DATE SCHEDULE : 3/25/2017 3) MLA/NAGA - DATE SCHEDULE: 3/24/2017 3) NAGA/MLA - DATE SCHEDULE: 3/25/2017 4) MLA/TACLOBAN - DATE SCHEDULE: 3/31/2017 5) TAC/MANILA - DATE SCHEDULE: 4/01/2017 6) MANILA/CAGAYAN DE ORO - DATE SCHEDULE: 4/21/2017 7) CDO/MLA - DATE SCHEDULE: 4/22/2017 8)MANILA/DAVAO - DATE SCHEDULE: 4/28/2017 9)DAVAO/MLA. - DATE SCHEDULE: 4/30/2017
Every time I try to order airline tickets, the computer kicks me back to the payment screen. Can you confirm for me if my attempt to book two tickets, one for myself and one for Emily Dahildahil round trip from Manila to Bacolod on March 23, 2017 on Flight 5J487 and returning on April 5 on Flight 5J486 has been properly reserved? My confirmation number is 142884485. Would you also make sure that the flights have not been booked more than once? Thank you. You may contact me via email or by text at 1-989-423-3720.
Good morning!! Paano ba mag add ons ng baggage . Nag punta aq SA manage booking bakit pag I click ko ang continue lumabas ang you entered information in both 1and option 2. Tapos mayron pa sabi please fill out all fields within one group only . Anu po ba ang kailangan pa Na lahat ng dapat fill upan ginawa ko naman .. hirap pa maka contact SA Hotline ninyo .. salamat po .
Hi, we try to book a ticket of fly at the phone with you but my phone stop because i dont have more minut. It was the flight number 5J896 (it was a connecting fly). I give my credit card number and everything but i dont receive email so i dont know if the transaction was complete. Can you help me please?
hi ,magandang umaga po gusto ko po malaman bakit ang luggage ng asawa ko hindi pwede daw sa plane.pinapalitan dahil malaki daw, ang timbang lang naman ay 8.5 kilos. papuntang cebu po siya connecting flight from cebu to manila ,manila to riyadh.yung bag na gamit niya yun din po yung ginamit niya pag uwi november 30 2016 pabalik january 26 2017. hindi namin lubos maiisip dahil hndi naman siya lumagpas sa maximum free baggage at sempre international flight po yun alangan man magdala lang ng handy bag? sa laguindingan airport po siya nagmula at doon din po pinaiwan ang luggage niya
good day. gusto ko lang mag-ask kung ano pong gagawin kung sakaling mali ang naenter na gender sa ticket? male ang nailagay instead of female. ngayon lang kasi namin nacheck yong ticket. please notify us, as soon as possible. so we can make possible adjusment. thank you.
goodpm.ask ko lang po kung paano ma refund ung money na ngpabook kame this march, 09 2016. then may emergency nangyari namatay lola ko. then nagkuha nlng ako ng bago ticket MANILA TO ZAMBO nung FEB.23. PARA SA FLIGHT NYA SA FEB. 25.. UNG TICKET PO PARA SA AUNTIE KO.. PAANO UNG TICKET NA PINABOOK NAMIN AT FOR MARCH? POSSIBLE NMAN MARIFUND NMIN UNG MONEY.DB?????
hi this is fujihara tatsuo ZBJCGM booking date feb 10 2017 flight no. 5J571 departure march 8, 2017 wednesday 5:55pm this is no problem but my return is my problem. i pay 20kg for baggage,meal ,and seat i want to cancel it can u return my money for this ? sorry i dont know how to speak english very well because im japanese
pi just want to clarify my booking yesterday around 2330 hrs,with reference no.121436053231 with details Ms. Evangeline tagalog,flight schedule is on april 1, 2017.. after paying the said booking i view the itinerary and saw booking status "CLOSED" ,ive checked my email email@example.com and found no email or noticed from cebu pacific.. i just want to clarify the status of my booking,,please email me,thank you
i booked a flight bound for manila -iloilo-manila, departure date May 6 and return trip may 13. my question is about my two companions who are a senior citizen and person with disability, both of them are entitled for 20% discount accorded to them by law, when i paid the airfare, said 20% discount was not deducted, how can we avail the said discount, please kindly informed me through my email what the steps i should take. thank you
why is my cell number not updated,? i was trying to book a flight none of my information was there. Address old cell number, credit card information all gone why did you change your system, just flew last month and no problems booking a flight now cant do it on line because you are using my old cell from 8 months back
Magandang umaga, this is Abegail Banaga and i have a problem about my ticket flight. Cebupacific change my international flight doha to manila. Supposed to be march 3 moved to march 4. And i have a flight cebupacific domestic manila to davao march 4 in the early morning. That's why i want to inform you to change my flight too in my domestic. March 6 at 9:30 am. Thank you and God Bless to us!
Regarding po ito sa flight po namin manila-palawan, yung nag-book po samin nakalimutan niya po yung e-mail niya na ginamit para sa pagbobook, February 21, 2017 po ang alam naming flight today po sana yun when we check online nakita po namin na nacancelled po ang flight namin ng February 21 2017 naging February 22 2017 na po, may I ask if I can request our Itenerary for tommorow's flight po here's the Booking reference : D67DRY.
Good morning po, nag add on check in baggage for 15 kilos yesterday for February 26, 2017 departure from Caticlan to Manila. Kaso po di ko pa nabayaran, kasi na select ko po iyong PILIPAY. Pwede bang bayaran ko na lang yun sa airport sa February 26, 2017. My booking reference number is D71CGV. Thank you.
Good day! This is Agnes from EuroAsia Pharmaceuticals, Inc., and I would like to ask regarding your receipt. Before, after the booking, an itinerary and receipt were sent automatically thru emails. But for now just the itinerary itself. We, of course, needed the receipt for our Accounting filing. Kindly provide me the receipt for this reference number, I6Z78Y. Thank you and I will be waiting for any of your feedback and immediate response on this matter.
Can i have your other contact number here in manila because it's hard to reach your customer service i am waiting too long and try many times calling for almost 1 hour but your machine operator was always take an ads only i didn't talk to the personal customer service regarding your changes of my flight schedule.Please acknowledge my request. Thank you, CC
I cant view my itinerary due to typo error during booking, the email should be "firstname.lastname@example.org" i inputted "email@example.com" how can i retrieve my itinerary ticket? with reference number 021309193021
Good morning cebu pacific! Ma'am/sir, Nagbook po ako ng manila to cotabato kahapon po ng past 10pm po ng gabi,using my Unified product and services mobile application.Manila to Cotabato,10:35am po ang departure at 12:20 po ang arival.Nagkulang po ako ng isang letter sa name po ng passenger,Datu jap vladmir instead of Datu jap vladimir, please help po kasi mamaya na po ang flight po nila,february 13,2017. Kindly send me a new itinerary reciept with correct spelling of his name(DATU JAP VLADIMIR) at firstname.lastname@example.org
I book for my mother from Dubai to Manila thru an online facility. Booking Reference is BF162K however the surname printed from her itinerary was her middle name. It has to be changed for her surname which is PEREZ. How to change this? Thanks
booking date, today.. reference number is 12021700493843 and amount is 4,653.60.. travel details , round trip from bacolod to davao viceversa. flight schedule is july 25 and return date august 1 2017.. upon paying through bdo and bayad centers reference number or amount is invalid..need help
Rufino Jr. Esmil Concha FIC3VE Booking Details Tuguegarao (5J507) at 2.20 pm to Manila Seat 15 F
yesterday I booked the flight, but with a little mistake in the Booking Details. The mikstake is in the name. The name is correct CONCHA and NOT Cloncha. Please send me a new Itinerary Receipt wiht the right name - thank you and sorry for my bad english.
Good day! I would like to have my itinerary for my last booking dated February 07, 2017. Details are as follows: Booking reference #08021700186248 for flight 5j413 kalibo to cebu on Feb.22, 2017. I have not yet received confirmation yet. I already filled up the data to have my itinerary but it says verification failed.
good afternoon, i just buy another ticket to my girlfriend who is : Risadel Maonpid BLAS. She fly from Davao to Manila on 23d march ... from manila to Tagbilaran on 27th march .... from Tagbilaran to Manila on +th april ................ and i made a mistake on her first name on the flight back to Davao on 11th april : I register Risela Maonpid BLAS . instead Risadel Maonpid BLAS. Is it important ? what do you think ? do you have to correct the first name ? Thanks a lot for yr answer. Jacques Cessot
Hi cebu pacific! I booked a flight to Davao using my Cebu Pac mobile app.. unfortunately upon booking registered names are not complete in details. Please help me fix this as it may result a problem to my travel soon. And I already paid the tickets. Please reply
Hi I want ask if it is possible to re schedule a flight and how much it will cost for the fee? I have a flight going to boracay on April 28 and I need to move it to the 30th due to conflict schedule. Thanks
Hi I have a question what if my passport will expire on JUNE 2017 and i have a HONGKONG TRIP this coming FEBRUARY 6, is it okay or not? as per IMMIGRATION there is no problem with them as long as its just a HONGKONG & MACAU TRIP. kindly advise me immediatley.
The Singapore customer hotline doesn't work. After I hear the very long pre-recorded message in chinese and english ,and when i select 3 to speak to a customer service office the line gets cut off. this happened 10 times!
I have concern about my wife ticket issuie in hongkong going to manila booking ref. D6GGRY the question how many kilos allowed for baggage and for handcarry. In the ticket no reminders how many kilos. Pls. Send to my email to advice her.
Dear Cebu Pacific, Concern ko lang yung security ng website nyo. I already settled my booking November 12,2016. And yesterday (January 8,2017) I was about to print my itenirary ticket I saw I have amount due around 3,700pesos. For ad ons,which I didn't make.No one knows about my booking reference.I called on your hotline,sabi ng nakausap ko,someone did it last January 4,2017 at 11pm.how come?and kapag hindi ko sya binayadan hindi ko magagamit yung ticket ko.willing akong bayadan yun kahit hindi ako gumawa.but please give me a NEW BOOKING reference.Dahil baka mamaya bigla naman marebook yung flight ko!someone not on my part did that ad ons.Sana lang meron kayong security questions,hindi lang basta booking reference,and atleast send email or text message if someone was trying to access our bookings.
Dear cebu Pacific team I have purchase round trip ticket via cebu Pacific website from the period 17/1/2017 to 23/1/2017 ( I don't remember actual return day is 22/1/2017 or 23/1/2017) unfortunately, I have lost my notebook so that I lost the flight detail as well as itinerary receipt. the full settlement is completed by visa card no.4058038016724406, total amount HKD1283.5,under the name Li Ka Ka, travel name is Marife Nisperos Soverano . booking email by email@example.com, please kindly sent me back the booking detail and literary to the above email. many thanks
Hi, nag book po aki kanninang umaga ng flight from cebu to tacloban sa jan 9, pero yung na check ko na yung itinerary reciept ko jan 17 yung na book.. Are there any other ways para ma rebook ko sya sa 9 ng walang additional charges. Panay kasi error at soon to expire lumalabas sa page na ginagamit ko. Really really need your help po..thankyou