Cebu Pacific Customer Service | Hotline Phone Number
Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:
Local Phone Numbers:
(02) 702-0888 (Manila Office)
(032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
+852-397-33800 (Hong Kong Office)
+65-315-80808 (Singapore Office)
+612-9119-2956 (Australia Office)
For your Group Bookings call:
+632-2905241 to 42
Do you any concerns with Cebu Pacific?
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Good morning / evening Sir/madam I have a problem in log in my email at your website to get a ticket the dialogue that pop up" You've exceeded the maximum allowable login attempts. Please reset your password." can you help me to reset my password and how to reset it? Thank you.
399Ma. Asuncion G. Rafael(06 September 2016 6:21 AM)
I made a wrong booking schedule today for my sister, how can i change the travel date from Ja. 09, 2017 to jan. 14, 2017, Davao to Zamboanga. the same promo fare as indicated on list of published fare rate.
My passport is already expired and will book my flight to Kota Kinabalu on October 21st to 25th. I have a scheduled renewal on the 27th of September. Can I still book the flight and just renew my passport by then?
I flight with Cebu Pacific on the 09/08/16 from Cebu to Manila (Flight Number 5J566, Booking reference number: QDF9YG). The flight was meant to take off at 14.10 and land in Manila at 15.35. Unfortunately, due to air congestion and bad weather it was delayed. We took off at 16.10 and finally landed in Manila at 18.15. Because of this I lost my flight connection Manila – London with Etihad and therefore rebooked a new flight with the cost of almost 500 pounds.
In order to claim that substantial amount of money to my travel insurance I would be very pleased if you could send me as soon as posible a statement regarding the delay of this flight.
My flight was canceled last night, 21Aug (confirmation no M8E6VF Mla -Cebu - 5J 587). The Ground crew gave as a card on how to get /redeem the voucher for Free Flight . I have followed the instruction but no linked was provided in the itinerary.. Pls advise on how to redeem the flight
Thank you, Evangeline G. Gabe (with alternate email add email@example.com)
Hi po i just wanted to know what the update for my baggage?until i didn't receive any update from you....Erna A.Nonsol flight air (boracay caticlan to manila DG 6246 AUGUST 12 2016 16:20 BAGGAGE NO.DG476866.......
Dear Sir/Madam, I the undersigned is taken the flight from Cagayan to Manila on 28th July 2016 (flight 5J 396) but i did not recived the invoice copy of this flight i request to send immediately the invoice copy on " firstname.lastname@example.org " as it is required for my office
I just booked a ticket yesterday supposedly for my uncle, now i erroneously put him as a Senior Citizen because he is already 65 years old but i didnt know that he dont have a senior i.d because he was settling at the US. the locator number is S7D9FI. Can it be change into adult? or is it ok we he cannot show a senior id during check-in? any advice please...
i was offloaded last july 04,2016... i have 2 luggage check in on that day,but eventually they only give me one luggage and the other one they said still locating it..it took it already for 6days now...still locating? how come? i check in my luggage at the same day and at the same time..but the other one was lost...until now no update no call from cebupacific
I bought ticket yesterday but my mother can not continue going so i decided to cancel the ticket book for fri.Booking ref no. N9DTRC it is non refundable the ticket office said but i haven't fully aware cause i did not brought my eyeglasses . My mom is 82 y/o and has kidney failure I sen t the medical abstract to email@example.com and firstname.lastname@example.org I b ought it at your ticket office at starmall alabang site
Hello Yesterday i bought a ticket. I gave all my details and the payement was going through... But then the page went to home and i didnt recieve any confirmartion. But the payment is on pending in the balance of my card. Do i have the ticket ir not? Plese answer ASAP!
I tried booking, all information are filled and when I clicked ''Find'' it gave me blank/white/empty page, I waited and I think it lasts forever on that blank page. I tried it again and again and it still the same issue until I gave up. I don't know if your promo guys are true and yet you don't have good Customer Service.
i tried online booking until the payment section. after typing the details of credit card, some fields in red boxes were asked to be filled up. however, the drop down menu doesnt appear, nor can i type in the required boxes. this problem causes me worry because all pertinent details about the card were input already.
Dear Sir/ Madam: Hi! Hello! I would like to ask you if what department is Miss Juvelyn Sagun because I have something to ask her about our dilivery man. She give me her cellphone # but she did not answer my call. I ask the delivery man if what airport is he, he told me that he was in teminal 3. So please give me the telephone number of Miss Juvelyn Sagun department area. Hoping your response.
Hi, I wanted to upgrade the baggage allowance to 30 kg from S'pore to Manila but somehow it was upgraded for the Manila to S'pore leg. Tried calling the customer call centre and they told me nothing can be done to change it to the S'pore to Manila leg unless I pay again for the upgrade! I don't believe nothing can be done as the system is dead but we human being is alive and hence I really hope a solution can be provided by your company. Thks in advance for your help!
i WOULD LIKE TO BOOK A FLIGHT MANILA TO HK ON MAY 30,2016 (1 ADULT 2 CHILDREN),HK TO MANILA ON JUNE 11,2016 (1 ADULT 2 CHILDREN)IT ALWAYS APPEARRED AN ERROR OCCURED PLS. CONTACT THE AIRLINE.COULD YOU PLS. HELP ME BOOK A FLIGHT.THANKS!
I would like to confirm my cousin flight is on May 15 2015 7:55am her name is jenny ann olalo and jomar olalo I book this flight through online 5j 620 from Thailand to.manila and they haven't gave or send the ticket yet on my email..I just want to confirm if this is confirm or if theyre name is on the system already?I'm still worried if the ticketing office are scam..please advice me soon as possible lens thank you and gave me the correct details please of the flight.thank looking forward for your reply
Greetings! My flight is on May 12, 2016 from Davao to Cebu with a confirmed reference #XEEHSD. Upon checking, i found out that our names appeared in your system is incorrect. May i ask you to change or correct our names to avoid hassle. Below are the correct names. Ivy Daquipil Andresa Brando
Please give me details on how to claim my travel voucher, aside from calling you customer service. Since, I am here in Palawan, do you have any office here for me to visit and claim it. Thank you for you prompt reply.
Am so dissapointed,because you didn't advice us regarding the time of boarding.departure time is 3:10pm flight 5J 455 manila to iloilo tuesday april 12,2016. You should inform your client if they have to arrive at the airport early.this is so inconvientient.and now we need to book again.Please be responsible regarding this matter.
Hi this Lucky Obejera i just wanna ask a copy of my receipt i traveled last january 6 2016 from manila to macau with flight number 5J362 . i forgot my confirmation number. Can u send me a copy of my receipt
We are booked to Busan (Flight 5J 184), leaving 4pm April 4, 2016, however my 2 companions names have wrong spelling - Hanz Daniel Tulabut should be Hanz Daeniel Tulabut and Alviela Dayrit should be Alviela Jireh Dayrit. Kindly correct and adjust to avoid hassle, thanks and more power.
I have a confirmed return ticket from KLIA to Manila on April 19th,2016. I would like to add on additional 20kg bag. Can you let me know the price and if you are able to help me confirm this add on baggage thru your agency?
d morning, this is Marichu Tendido, an OFW from dubai. Today, March 17, 2016, my husband and I went back here in the Philippines to be reunited with my family. It just so happen that the time we arrived in Bacolod, we cannot locate our baggage. We asked one of the staff from your company about our baggages; where is it? and where can we find it? We were expecting that our baggages is already here in Bacolod because it was sealed with a Transer sticker, meaning, it will directly be sent here in Bacolod. But your staff told us that we can claim our baggages after three days, and if the baggages will not arrive here, it means, our baggage are being taken cared by the Custom personnel. And he asked for the key of baggages kase daw bubuksan yan ng custom. Huminde ako siyempre kase baka may mawala. Besides It was already scanned from Dubai Until here in the Philippines and there are no foundings of any suspicious items. So why would they Hold it? Nag bayad kame ng maayos at binayaran namin lahat ng nga fees. We are expecting our baggage tomorrow, since all of our clothes and all the pasalubongs are there. We are hoping for your immediate action. Thank you very much.
I booked a round trip from General SAntos City to Manila, Flight 5J992 . For Manila to General Santos City Iwasn't able to get the flight details.(November 27-30) I paid thru Internet Banking: Bancnet Online with my debit card (Land bank) and the system just drop down without showing any details of the ticket but when i checked my balance it has deducted the exact amount of the ticket and I checked my email I did not receive my ticket confirmation also. What should I do? Are you guys going to send me my e-ticket confirmation? Please email me asap. thank you
I called to call center but no one answer my call!
Please contact us as soon as possible because I very concerned
GOOD MORNING.. we will be travelling this thursday, i am with my son and daughter, unfortunately the birth certificate of my daughter, which is still 7 years old was misplaced.. can i use her school id instead? thanks
Good morning I need help now because my surname in the itinerary is Jagonoy which is incorrect.i found out when u confirm that my booking is already booked...Jagocoy is my correct spelling of my surname..it is a roundtrip tickets from manila to bacolod...vice versa..hoping for your reaponse...
I booked round trip from Manila to Sydney, Flight 5J39 and 5J40 (Aug 04-10, 2016) I paid Internet Banking: Bancnet Online with my debit card (RCBC) and the system was shown error and freeze without shown any details the ticket but when i checked my balance it has deducted the exact amount of the ticket and I checked my email I did not receive my ticket confirmation also. What should I do? Are you guys going to send me my e-ticket confirmation?
I called to call center but no one answer my call!
Please contact us as soon as possible because I very concerned
This is to call the attention of Cebu pacific office regarding my unclaimed baggage. This happened yesterday, March 8,2016, flight itinerary 5J 505 Tuguegarao-Manila and 5J 931 Manila- Bangkok. My suitcase contained perishable foods, clothes and medicines. I was about to give the foods as "pasalubong" for my sisters and some friends in Bangkok. Without further ado, it is understandable that those foods perished now and can no longer be eaten. This is the sole responsibility now of the airline. I fervently hope that cebu pacific will be responsible enough to pay/refund all damaged foods not to include of course the burden it gave to me. My suitcase was not claimed /taken from the claimer counter because the airline failed to include it in the plane for reasons i do not know until now. Thank you and please do not ignore this problem.
I booked general santos city to manila, August 26-30 ,2016 but wasn't successful, the page told me to contact airlines' so i i need to have the reference no. for my payment because i select to pay the 24hrs payment center. Please send me the reference no. Thank you.
I talked to Cebu Pacific customer service officer yesterday regarding change flights. She gave me a reference number and the amount that I have to pay ( penalties ) but the line suddenly disappeared. Today, I'm trying to contact Cebu Pacific but no officer is available. I also check Cebu Pacific website but your system is currently down. I just wanted to know if the account given to me will serve as my reference if I will pay it now. Please do advise.
Greetings: We have a current booking with your airline (Flight 5J637). We are scheduled to depart MNL to PPA on 3/29/16 and return on 4/1/16.
We are in the PI for business and may have to cancel this flight. Is there a means to get a refund for the cancellation, or is the process to use the Travel Fund as per the Fare Rules? Again - we will be in the PI for business and will not be able to coordinate use of the Travel Fund within the 90 day period.
Any help in regards to a full refund (less applicable fees) is greatly appreciated. Please respond in kind to my e-mail. Cheers.
I booked a one way trip from Manila to Legazpi, Albay with my debit card and it wasn't successful, The page told me to pay the ticket using bancnet online system but when i checked my balance it has deducted the exact amount of the ticket. What should I do? Are you guys going to send me my e-ticket confirmation?
i just booked our flight to HK today. Unfortunately, the name I booked is Catherine David instead of Catherine Javier. The name in my passport is Javier. Please help me change the info to my ticket to avoid problems in my flight. My booking no. is Y4PHRR booked on Feb 24, 2016. Please repli in my email. Thank you for your kind consideration. Sincerely yours, Catherine Javier David
dear sir/madam: i would like to inform you that my online booking reflected a double billing in my visa card. My transaction date was last January 3,2016 for my flight to manila-davao-manila with departure date on February 21,2016. I have already informed my credit card bank and they say Cebu Pacific should give them corrections on the matter. I hope you can settle this problem before my departure date. Thank you.
Hi,i booked tommorow for Dubai-Manila, Flight number 5J7945. I WANT TO UPGRADE MY LUGGAGE, but the problem is-i dont find my booking which is PNR Code ZETZSQ in the customer's Log in. HOPE YOU CAN HELP ME, THANK YOU! Leah Bareiss
We booked a domestic flight from CDO to Cebu and the itinerary indicates that the flight is on FEB 10 at 5:00 pm, but when I checked again the itinerary online the flight time was changed to 7:10 pm. Which time should I follow?? thanks
last night we pay our ticket at 7/11 we booked 2 flight wich is domestic and internation.. but we only got the confirmation for the domestic, how about our confirmation for the internation? please kindly help us how what to do regarding this matter.. thank you
An email was sent to me from CEB web checkin telling me that I can check-in online now since our flight is on Wednesday, January 21. After following the instructions, no notification was sent to me and I couldn't find/print our boarding pass.
good day! we booked for 3 going to loag-manila(may 27 2016) and manila-laoag (may 30)., but my husband overlook the date, it should be manila-laoag (may 27,2016) and laoag-manila (may 30). how can we change it? can you please assist us because we kept on calling on your custumer service but no one answer our call.
Good day! Please help me book 26 persons going to Iloilo from general Santos city. Roundtrip. May 19,2016 general Santos city to Iloilo city. May 24,2016 Iloilo to general Santos city. I am hoping for your immediate rssponse. Thank you so much
I was on a flight to Beijing on December 24, 2015. We had many complications and as a result the airline said we would be offered a one way trip out of Manila that can be claimed within 180 days. We were told to call the hotline however, I am not in one of the countries which have established said hotline. I have some questions regarding the ticket and look forward to your response.
"good day ,,, my friend Ikunari Nakano have a problem about his baggage, he will be back in OSAKA japan in coming of January 07 2016. he did not know where he can pay her bills and what is total cost for 10 kg baggage"
To whom itay concern ; I book online Cebu pacific airfare dated mar.21'2016 it was process and email itinerary / invoice receipt but my problem is wrong surname of my daughter Micaela Loryn Gayla in ticket but for correction is Micaela Loryn Gayla Fudan she is 8yr old student. Booking reference# HGCMKH , booking date is nov.27,2015 . Please advised...
Hi. I would like mto make flight changes for my booking on Dec. 26, 2015. Tried to do it online, unfortunately, it said that there was some error and that the transaction failed. Tried to call your hotline several times but after i get connected to customer service to change flight it suddenly becomes busy.
Is there any other way I can change my flight before it becomes forfeited?
good day please help me I booked a flight January 02,2016 7pm.. my wife paid it through BDO over the counter December 23,2015 in the amount of 3,581.28 why I haven't received any email of my itirenary.. please send my itinerary,if my payment posted already in your system. thanks so much
hello good day.. I had asked about my friend Ikunari Nakano. he will go home in Osaka Japan in the coming 07 January 2016 .. his problem about his luggage to 10 kg he did not know where he can pay her bills for her luggage
Hi good morning.. My cousin going to cebu but she dont have any valid id.. Shes alredy 18 years old.. The reason why she dont have a valid id she have a mental problem she dont know how even how to read..
I made an online booking for my family's flight for Dec. 28,2015 via Manila to cebu @0540H last dec. 09,2015. I already paid it thru Online by Bancnet via Landbank but i couldn't have my confirmation if the tickets are already ok. And I don't have my tkt # or booking reference. I just have an Invoice number for my online payment: * Invoice No. 114428 * Merchant Ref. No. 114428 * Trace Number. 927313
How can I get my reference or Itinerary for my book.
Hi my friend made an online booking for my for cousin manila-davao ...through ticketing agency ,since they are not able to pay the ticket ..another friend of mine book ticket early this morning but was not able to continue due to duplicate booking the status now is pending..pls help
How can i change name.. We book ticket but the surname is wrong.. We book here in brunei darussalam date dec.26,2015. We dont use agent or ticketing agency only through online.. How are we gonna change it..
Hello have a nice day I made online booking and pay at master card. lastday around 10 am. but until now i did not recieve an email of my flight confirmation. The booking Referents Dec 05 2015 flgt no.5J 373 at contac# HFGEQK going to Roxas City. pls can u send in my email at my confirmation my mobel phone is 09055641005 Thank You
Hello good afternoon, I just want to CONFIRM the flight on December 03, 2015 with the booking reference number XIIGNE in the name of MR. RANDY ALCANTARA with flight details from MANILA TO TACLOBAN Flight number 5J 653, departure time 03:00 pm and arrival 04:30 pm which was rescheduled on DECEMBER 03, 2015 DEPARTURE AT 05:00 PM AND ARRIVAL AT 06:30 PM. I would be glad to hear back from you.. you can reach me through this mobile number 09468766320
Hi..i made an online booking and paid at bdo yesterday around 5pm but until now i dont receive an email of the flyt confirmation. Heres the booking reference number 22111500874760 22111500868421 Bacolod to manila 5J 474
On Nov,12 morning I book my flight for Cebu this Jan 13 with booking # 1300 1501 0379 38 and pay at BDO Bank in SM Davao, until now did not have my confirmation receipt and itinerary. What should I do?
hi i book online today 11/17, i finished booking until payment, when i click payment continue using credit card. my booking return to payment option again.. then i read important notice: SHOULD YOUR PAYMENT BE DECLINED OR YOU ARE UNABLE TO PAY WITHIN THE ALLOWED TIME YOU CHOOSE, THIS AMOUNT WILL REFLECT AS UNPAID BALANCE THAT MAY BE SETTLED UPON CHECK-IN.. Then after that i checked my credit card balance this already billed on my credit card.. please help,, is this can use for my flight... please help how to return my payment.....
helloo good day im flying back soon to philippines from brunei this friday october 24 i want to add additional baggages allocation on my flight i dont have credit card or debit card if i book my adds on baggages online can i pay it at the airport here in brunei thanks hope someone will help me ASAP
Trying to book a flight clark to macau. Is it normal in your Airlines to put some additional hidden charges? Like reservation of seats and hotel? I would appreciate if you give us some info and a speedy reply
Good Day! I just wanted to inquire of the excess baggage fees. We will be heading at Cebu on Oct and the person involved in booking have not chosen the baggage weight. Please reach out, I am a first timer domestic traveler and we are going to be in Cebu for a deped seminar
hello Cebu Pacific Air, for check-in for domestic flight, I will just ask if are you accepting Barangay clearance instead of ID ? Because my brother's postal ID and Driver's License were lost and he doesn't have any other id's.
please i have been trying to access your app on a LTE connection but to no avail since 1 pm until now. what happened? i wanted to avail your 500 all-in promo but my battery drained from 98 to 5% and the answer was all gateway timeout. can I get at least one good explanation on what happened? thank you so much.
Sir evening cebupac.i would like to chance the schedule of renan esmama.so post to be sept.28 i would like to request the tranfer of the flight in to sept 28 in any morning flight thank waiting for your asap replied....thank you so much
285May Ann Vellahermosa(04 September 2015 10:47 AM)
Hi Good Day Cebu Pac, A good friend of mine is having a hard time booking flight for us due to some internet problems. Can I book the flight instead and the payment be made in the US? Is it possible?How will it work? I am in Cebu and my friend is in Portland Oregon but she is on vacation now wherein she has no access to good internet connection. We are bound to Palawan on October 22nd-27th. Please advise.
284Elizabeth C. Dolendo-Villacruz(26 August 2015 7:34 AM)
August 26, 2015
Sir, We already book last August 22, 2015, our flight is schedule on November 20, 2015 flight 5J381 Manila to CDO and return to Manila Flight 5J396 CDO to Manila on November 22, 2015. I am one of the passengers, I would like to request booking for my baggage on the said said.
Why is your customer service hotline not contactable on the weekends? Some people have jobs and can only make reservations after 5 or on the weekends. I encountered an error on your website after I inputted the details of my master card. I redid the booking and I opted to pay at a center and got a refence #. After a few minutes, I received an official receipt in my email and my booking confirmed. Does that mean the first booking that got an error pushed through??
Hi good day.I booked ticket for my sister in law august 16,2015 or 17 departure time 2:35am manila to Iloilo but she cant open her email.Her name CHERYL LLEMIT PLEASE TRY TO RESEND AGAIN THROUGH MY EMAIL email@example.com.I tried to call your hotline but its answering machine.
Hello, I tried booking a flight and I will NOT be checking in any bags. I only have a carry on. Why will the website not let me book my flight? It asks "Are you sure you won't be checking in any bags?" Please help.
Hi, i booked a ticket for jose faunillo 11 for an aug. 5 flight at 11am and i don't know if it was confirmed. My old email add can't be opened to check it so i request that you send the itinerary on this email add: firstname.lastname@example.org. thank you.
Good day. I booked last july 26 2015 for Brunei. My flight is on Aug 13, 2015 together with my cousin Anuddin Pagaruan. My return flight to Manila is on Aug 21, 2015. I accidentally deleted the itinerary receipt in my email ad. Will you please resend it again. Thanks and God bless
Hello, My name is Oxana Nikitina I took flight number 5J566 from Cebu to Manila on Friday 24 July 2015, after in Manila there was delayed for one hour connection for flight 5J931 to Bangkok. On that way somewhere tragically my baggage was lost. I had all my life in this black soft wheel bag which was 15 kilos weight. My passport and life saving medicine was in that bag, which I cannot replace anymore due to prescription basis and price. All those items is a key content of my life. I paid 12,468 PHP to loose it all when booked your flight. In the name of God or whatever you believe in your life, I'm asking you to find my bag. There is nothing in this world is more important for you to do.
Hi..i need to rebook my husband's flight..so icalled your customer service using touch card with my smrtphone..but then the operator always says "sorry,we did not search the number you are calling." OMg,i need to rebook it on july 26,but up to this moment,i cannot reach your call center...pano na to..pls...hope to hear from you asap!
We, the 4th year BS Tourism Management students of De La Salle Lipa are currently taking Tourism Research, Methods and Techniques course. We are asking permission to conduct a survey for our research study entitled "Personal and Situational Factors Relating to In-Flight Service Quality of Cebu Pacific Air." As a partial requirement in our study, we need to know the personal factors such as age, gender, occupation, monthly income, purpose of travel and frequency of travel. The study also includes the passenger's perceptions of in-flight service quality offered by Cebu Pacific Air.
We went in your office last July 03, 2015 and we already have the approval of Cebu Pacific Air regarding this matter but we forgot to ask a note as a proof that you have apporved us. In this regard, we are asking your good office to kindly send us a note or letter that you already approved us.
Thank you for your time and consideration.
For more questions, you may contact either Ms. Mary Grace Ailo at 09276147123 or Ms. Marielle Oliva at 09173188324. You may likewise email us at email@example.com
In St. La Salle,
Mary Grace Asilo Jane Kimberly Mae Bade Marielle D. Oliva Regine C. Roncal Researchers
I booked a ticket for my friend named aileen medrano for riyadh-manila last june 29,2015 but I nor she did not received any email stating for the booking no.& itinerary of her flight..but its already deducted from my credit limit the amount of her ticket which is 1125.55sr. This is the 1st time that is happening to me.i always get my tcket if im going vacation to philippines through online.how come this is happening now?.please I need your answer asap
We are going to Manila along with my 2 years and 11 months baby (first time for my baby to ride an airplane). What would be the source as Valid ID for her? Will birth certificate or NSO will do? Do I need to bring mine too?
hello I booked a ticket for me and husband yesterday July 6,2015 for flight FEBRUARY 6,2016 RETURN FEBRUARY 15 2016 and Paid the ticket over the counter ON BDO BANKING. I HAVE BEEN WAITING FOR THE CONFIRMATION NUMBER BUT I HAVEN'T GET IT YET I AM WORRIED IF MY EMAIL IS WRONG OR WHAT PLEASE CHECK AND SEND THE CONFIRMATION ON THIS EMAIL firstname.lastname@example.org . Thank you!
Hi! I accidentally closed my window and couldnt retreive my itinerary after I refreshed it. Is there anyway I can retrieve it? It says there I need the confirmation number. May I ask how to retrieve my confirmation number again?
Good day. I have a question can refund my ticket aftr i have been offloaded last april. I was finished with the immigration less than an hour before my departure time i tried to call cebu pacific hotline as soon as i went outside the cheking area but all that answers me are voicemail directinge to nowhere.i lose hope then.but i just read an article that theres a chance i can have a refund.hoping for your response.thank you.
I have been in touch with my bank and the payment for the second ticket has definitely been taken from my account. The aurthorisation code for the transation is 231899. I require the flight ticket emailing to me as a matter of urgency as my mother-in-law NAOMI MAMON needs to travel this coming saturday 4th of June and I cannot afford to wait seven days for a reply as this will go past the 4th of June.
Thank you for sending your feedback!
We will use the details you have provided to check on what caused this incident. Please note your case number CEB-19722-0615 as you may use this to monitor your case.
Please give us seven (7) working days to get back to you.
Guest Relations Cebu Pacific Air
Hi.I have purchased a Cebu Pacific return ticket for my mother-in-law, NAOMI MAMON Iloilo before I purchased PORTIA ANN PENALVER's return ticket.I am worried why you havent sent me her itinerary and confirmation as well as receipt.I will be awaiting for your reply ASAP.
today afternoon I go from PPC to Cebu only with handcarry baggage. Is it allowed to brinf my electric shaver in my handcarry baggage? Thank you very much for your answer with best regards Peter Bernhard Moeller
Any idea what's Cebu Pacific's cargo dept. contact number is? They gave me a phone number when I called the customer service but been calling it for quite some time and no one answers the phone. Thanks
This is Adelino S. Manching Jr. I just arrived in Manila last night safe and sound. However, I forgot my laptop in your aircraft. My flight yesterday is 5J 570. The schedule of its departure is 5:45pm but due to some reasons, it was delayed so we departed at around 6:15pm at Mactan-Cebu Airport. I just want to ask how will I able to claim my laptop? Please help me I really need it as soon as possible because all my files were there and I have some files to be submitted especially within this week.
Hi there! I booked 6 1way tickets manila-bangkok using qunar.com cause I'm still in China at the moment. Can u please send me the copy of itinerary tickets in my email.The qunar.com only send me IF55694DU3210033C071.Please cooperate.And also I still need to book 6tickets from bangkok-manila.Can you please assist me?Thank you and more power!
good day! how can i retrieved my confirmation number? i booked a fight last night and after my payment has been made my internet connection get down. but the payment was credited on my account. please help
One of the worst flight service I have ever been in. Total chaos in T3 with almost every flight starting from a different gate than given in the boarding pass. Then Jkt flight is delayed but no info. Get into the flight and get driven around for 20 min and then stop for another 30min. No explanation given at all. Never again fly this mess.
My flight no. 5J 966 - Davao to Manila on May 2, 2015 (Saturday). I only have the booking reference number P79CF. I want to view my itinerary through online but I don't know my confirmation number to access my booking.
My email id is email@example.com. Please send me an email of the flight.
Hiii Good evening! I haven't received my confirmation yet for my flight tomorrow April 26, 2015 CEBU-SINGAPORE. 5J 547!! Please help me coz I haven't printed y ticket yet and I forgot to copy the confirmation number given cause I was just expecting for the email confirmation. I booked it online last Friday. Thanks!
I just want to inquire regarding booking arrangement of 11 years old accompanied by OFW. I am currently employed in dubai and now I am in the philippines availing my annual leave and i'll be back in dubai on May 4 with my nephew supposedly if it is possible. please help us of what will do for this case his visa will be release on sunday in UAE immigration...
we will looking forward for your advice and we need to book him with the same schedule of mine...
Hello cebu pacific airlines, help me to book a ticket brcause i want to pay using my visa card but it cones failde it says my card was decline, i dont think so what its happen, my visa card has a money
Hello, I was suppose to be on a flight from Siargao to Cebu on April 8th, however you guys cancelled it. This made me also miss my cebu pacific flight from cebu to Manila then Manila to Bangkok. (Then I missed my 1500$ flight home from Bangkok) and I'm yet to get my refund from Manila to Bangkok that I've already got accepted and was told I would receive a conformation email the next day but never did. I was told a million different things by so many different employees and had a broken leg trying to get home for medical attention, yet no one ever seemed to care or really help me. I got home 1 week late because of the Cebu Pacific flight cancellation only to find out no one emailed me about my refund. So I just want MY hard earned money back from your business. I live in Philippines but I'm home in Canada for a few months. Hoping my next time flying with you guys goes better... By the way my booking reference number is V5N58Y. So please help get me my money back.
Hi, I have problem with logging in, I wanted to check on my booking but I cannot log in, I notice that my ceb club membership cannot be found, instead the get go, logo is what I see, tried to join , given my details..and password, but still I cannot get in...need help
Good day! This is with regards to my online booking for flight 5J 7945 April 19 2015 from Dubai to Dvo. For Christain Olrly Nebria and Orland O. Nebria. They already have checked in and given a boarding pass , But when they reaches to Pasport control they were informed that they have overstaying penalty of AED 400 each and which was not advised to us during check in, and so happen that I already left the airport and the only money they have is only AED100 plus PHP3,000.00. So they were not able to fly the same schedule as the boarding pass they are holding,
Kindly advise if what are the possibilities that we can arrange it to book it on the next flight and the check in baggage were already been inside.
Please let me know how we can do this .
Thanks a lot. and looking forward to hear from your the soonest.
I CURRENTLY HAVE A FLIGHT BOOKED LEAVING MANILA TO LAOAG ON 5/9/15 AND I WOULD LIKE TO PURCHASE ADDITIONAL BAGGAGE ALLOWANCE BUT I CANNOT LOCATE A LINK TO DO SO ON-LINE. CURRENTLY I ONLY HAVE THE STANDARD WEIGHT OF 20KG BUT I WOULD LIKE TO ADD MORE SO THAT I HAVE THE MAXIMUM ALLOWED OF 40KG. PLEASE ADVISE. THANK YOU.
I had a problem with my online bookings. I need to cancel them. Multiple bookings were done because there was no confirmation and the status would indicate "declined" but was still credited in the account. e-mail: firstname.lastname@example.org
I just booked on line today..and i clicked a pay center MLhuiller... and when i got there to pay, they told me the stopped receiving payments for cebu pacific... so i went to accredited centers for payment but they will not receive my payment because of the booking reference number which their computers cant access... what shall i do to change my booking reference number so that these centers will receive my payment.. thanks
Good evening! I just want to inquire if after online booking, is the computerized ticket will be sent through email? I booked this morning and paid thru credit card and i wonder until now, no email was received.
221Mariavilla Cabus Velasco(21 February 2015 9:09 PM)
Helow i just want to as in my ticket my flight. Is Feb 27; 2015 my ticket have a problem because im going to dipolog but my ticket going to manila im her nw in manila i need your respond thanks respond me in my email velascoanabell@ yahoo.com
i had a booking yesterday and i already paid it thru lbc but when i check my email i cant see my itenerary.. thanks email@example.com this is my email acct pls do help me.. flight shcedule id feb25, 2015
Hi good day. I just want to know how to change the name of the passenger and the birthday date. I do online booking last feb 17, 2015. And may i also know your contact number at the U.S.A. TTHANKS I REALLY NEED YOUR URGENT ANSWER. PLEASE SEND ME YOUR ANSWER TO MY QUESTION IN THIS EMAIL ACCOUNT. firstname.lastname@example.org . thank you
hello...i just want to ask about the ticket of Mr.Jeffrey Amistoso...we have the itinerary receipt but dont have any amount that is stated here.where do i can check this because my boss want to check...thank you...pls response soon...
My Family and I booked this coming April 10th, I wanted to Re- book/Change Flight but there's no more Flight available up to 1st quarter 2016. What happened? I called this hotline and said It was confirmed flight but I doubt it. I don't want to risk this situation going to the airport, everything are settled then it will be just gone.. no emails, or calls that my flight is cancelled or what. And for the record, How and where I can refund this Paid ticket if ever?
We booked two tickets but we only receive one official reciept. Kindly assist me with my other reference number 05021502685775 Flight Details Manila to Davao February 14, 2015 we already paid the ticket via BDO.
Carlos miguel oliveros & glenda lucido: I have encountered the same inconvenice with you. If you have received the travelsure email from Malayan insurance, your confirmation code is written at the heading after the phrase COL/locator. Then go to manage booking> view itenirary> And fill in info at option number 4. Please do check.
i want tO ask what happEn tO cebu pacific flight going to hongkong which the departure time is 6:30pm yesterday? my mom worried a lot because my brother still not contacting us after his flight...please reply
209Teresita Galang-Malonzo Talamisan(23 January 2015 11:45 AM)
We are senior citizens ages 66 and 63. We plan to go to davao frm mnl April 10, 2015 at 10 a.m. then depart frm davao april 12, 2015 at 4 pm. Pls book us with your best deals. We will pay cash. My mobile is 09399225803. You may respond via email@example.com . Thanks.
208Mar Joon Ramas Obfenda(22 January 2015 8:58 PM)
Pls help me i booked cebu pac roundtrip cebu-caticlan-cebu on april 23-27 2015 but i didnt received confirmation number and e mail as well but my payment has been captured when i inquired my balance, pls reply me thru my e add. firstname.lastname@example.org