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Cebu Pacific Customer Service | Hotline Phone Number

Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:

Local Phone Numbers:
  • (02) 702-0888 (Manila Office)
  • (032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
  • +852-397-33800 (Hong Kong Office)
  • +65-315-80808 (Singapore Office)
  • +612-9119-2956​ (Australia Office)
For your Group Bookings call:
  • +632-2905241 to 42
  • +632-8027163

Do you any concerns with Cebu Pacific?
"Cebu Pacific Customer Service | Hotline Phone Number" was written by under the Directory category. It has been read times and generated 443 comments. The article was created on .
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Total comments: 443
443 Rose Ann Bringas   (13 January 2017 3:16 PM)
Hi I have a question what if my passport will expire on JUNE 2017 and i have a HONGKONG TRIP this coming FEBRUARY 6, is it okay or not? as per IMMIGRATION there is no problem with them as long as its just a HONGKONG & MACAU TRIP. kindly advise me immediatley.

442 joanne   (13 January 2017 9:31 AM)
The Singapore customer hotline doesn't work. After I hear the very long pre-recorded message in chinese and english ,and when i select 3 to speak to a customer service office the line gets cut off. this happened 10 times!

441 joanne   (13 January 2017 9:30 AM)
I have chicken allergies and cannot change the meal. Why does it not allow to remove the chicken which has already been preselected?

440 Albert O. Santos   (12 January 2017 7:16 PM)
Please send me a complete copy of her itinerary booking ref.D6GGRY to see their allowed baggage and handcary

439 Albert O. Santos   (12 January 2017 7:13 PM)
I have concern about my wife ticket issuie in hongkong going to manila booking ref. D6GGRY the question how many kilos allowed for baggage and for handcarry. In the ticket no reminders how many kilos.
Pls. Send to my email to advice her.

438 Erry Lorenzo   (12 January 2017 5:55 AM)
Dear Cebu Pacific,
Concern ko lang yung security ng website nyo. I already settled my booking November 12,2016. And yesterday (January 8,2017) I was about to print my itenirary ticket I saw I have amount due around 3,700pesos. For ad ons,which I didn't make.No one knows about my booking reference.I called on your hotline,sabi ng nakausap ko,someone did it last January 4,2017 at 11pm.how come?and kapag hindi ko sya binayadan hindi ko magagamit yung ticket ko.willing akong bayadan yun kahit hindi ako gumawa.but please give me a NEW BOOKING reference.Dahil baka mamaya bigla naman marebook yung flight ko!someone not on my part did that ad ons.Sana lang meron kayong security questions,hindi lang basta booking reference,and atleast send email or text message if someone was trying to access our bookings.

437 merasol toria   (09 January 2017 3:42 PM)
Hello poh ask lang if ok, birth certificate pag claim ng ticket thank you

436 glendale b. nadal   (09 January 2017 10:03 AM)
to whom it may concern,
paki send po ung flight details ni Michelle Condas.. from Davao City to Manila.. Flight no. 5J980. 10:05pm departure time 11:55pm arrival..bukas na kc ang flight nya po...

435 JINKY ROSE ANTONIO   (09 January 2017 9:26 AM)
How can we get the refund for the cancelled booking made last November 25,2016 and the payment was thru credit card?Booking reference number was MIRHXE.Thank you.

434 rhea alera   (06 January 2017 7:58 AM)
to whom it may concern.
may I request for certification that I have Checked in last December 22, 2016 Manila to Davao flight 5J951. thank you.

433 Li Ka ka   (04 January 2017 8:22 PM)
Dear cebu Pacific team
I have purchase round trip ticket via cebu Pacific website from the period 17/1/2017 to 23/1/2017 ( I don't remember actual return day is 22/1/2017 or 23/1/2017) unfortunately, I have lost my notebook so that I lost the flight detail as well as itinerary receipt. the full settlement is completed by visa card no.4058038016724406, total amount HKD1283.5,under the name Li Ka Ka, travel name is Marife Nisperos Soverano . booking email by ruth0818@yahoo.com, please kindly sent me back the booking detail and literary to the above email. many thanks

432 Erlinda   (03 January 2017 2:35 PM)
Hi, nag book po aki kanninang umaga ng flight from cebu to tacloban sa jan 9, pero yung na check ko na yung itinerary reciept ko jan 17 yung na book.. Are there any other ways para ma rebook ko sya sa 9 ng walang additional charges. Panay kasi error at soon to expire lumalabas sa page na ginagamit ko. Really really need your help po..thankyou

431 Jongho Lee   (01 January 2017 2:32 PM)
Hoy, i think na double payment lang yun, so kaya e cacancle ung isa. Eh ngayun sabihin nyo due to the penalties. Pera yan pinaghirapan, so dapat mag refund kayo!!!!

430 Christy Joy Eusebio   (27 December 2016 11:19 AM)
My flight yesterday was cancelled 5J450 Iloilo to Manila, I want to rebook it to another date.

429 Dominic Aberia   (27 December 2016 7:26 AM)
how to retrieve booking reference?

428 Aquiles F. Cañizares   (26 December 2016 4:09 AM)
my flight today was cancelled 5j554 cebu to manila, if I will re booked it to another date, do i have to pay for an addtional charge?

427 Jennifer jalop   (15 December 2016 7:04 PM)
Hi.nag book online po kc ako.nakalimutan ko po save ang confirmation no.or reference no.
Panu ko po ulit makukuha reference para mabayaran ko s bayad center

426 renalyn cabaya   (15 December 2016 11:07 AM)
Hi good morning....ask ko lng po if pwede pang e refund yong ticket mag change flight sana ako e kaso mahal magpa-rebooking e...at pano ba ang process ! thanks

425 glen bitancor   (07 December 2016 9:55 AM)
please help me to book a flight, pag sa payment na kasi nag error then it appears please contact the airlines..

424 rose cosico   (05 December 2016 1:52 PM)
Itatanong ko lang kung Flight 5J268 sa Dec 9 kung allowed magbyahe ng alagang aso?
Marami pong salamat

423 Mary Grace Lasay   (29 November 2016 9:45 PM)
Why is the manage booking online is always on error? I want to add baggage online but it won't progress.

422 Chona enojo   (28 November 2016 11:13 PM)
Hello po, paki tulungan naman po ako sa flight ko. Kasi po naka limutan ng madam ko na I accept o I confirm na okay lng po yong new schedule of time ng flight ko. Paki tulungan nman po ako kasi sa huwebes ng madaling araw of december 1 na po yong flight ko. Maraming slamat po.

421 ROY C CADAY   (14 November 2016 1:21 PM)
Good pm po!

Itanong ko lang sana po kung pwede ba maka travel from cagayan de oro city to manila ang anak ko na 8 years old na mag-isa lang? Susunduin ko naman sa NAI airport.

420 Rose Ann nery   (12 November 2016 6:04 AM)
Ask ko lng reference no.to my flight going Zamboanga from manila departure Dec. 12,2016.nadelete ko kc ung email tnx

419 carmela ababao   (09 November 2016 9:01 PM)
good pm, i would just like to ask that in cases where you cancell a particular flight schedule, so you let the passenger choose what time they wanted to transfer their flight schedule or you (cebu pacific) automatically give the new flight schedule without the passenger's approval first? Thank you

418 JUNMAR TIMPIATURA   (08 November 2016 1:43 AM)
hy po ito po c junmar timpiatura gusto ko pong iforward ang luggage dito sa dubai. because i didnt push through may flight that time i already check in. may booking reference number is. SCFD4G COMPLETE name of the passenger is JUNMAR MACASAOL TIMPIATURA Flight number 5J015 august 17 from dubai to manila. color of may bag is all black, medium may punit malapit sa zipper pwi yun sya eh hand carey ang bag ko pls po thank you

417 Kert Roxas   (27 October 2016 6:29 AM)

416 arnel oliva   (26 October 2016 7:34 PM)
how much po ang fare cebu pacific on DEC.19 balik ng DEC.28 roundtrip?

415 Danna Vel Joy Bugtong   (24 October 2016 4:32 PM)
Pakicheck na lang po ng booking payment ko ang reference ng flight ko ito po 233626261205.. din ang reference ng cebuana po ito naman BP504231024160014 yan po ang flight ko po sa november 7 po 4:40

414 Danna Vel Joy Bugtong   (24 October 2016 4:29 PM)
Paki check na lang po ang booking ko ang reference no nito ay 233626261205.. thank you po

413 Danna Vel Joy Bugtong   (24 October 2016 4:28 PM)
Nag book po ako at nabayaran ko na sa Cebuana, pero wala pong dumating na confirmation.

412 Jessie hernandez   (24 October 2016 7:49 AM)
I will be rebooking my flight together with 3 more person and 1 infant..the rebooking fee cost around 9200..is the infant included on the rebooking fee or just for 4 person only

411 mara teresa villejo   (20 October 2016 4:35 AM)
nag pabook online po ako bakit po nag error? diko po macontinue please po paki check thank you.

410 Maria Theresa J. Francisco   (17 October 2016 3:32 PM)
hello, I have been trying to call the Cebu Pacific hotline since Saturday evening upon receiving their message on the cancellation of my flight but until now no answer from their office. Is there a charge in calling their hotlines since my phone line was cut due to many times of trying to call their office. I would like to rebook the flight since they only given us until Oct 21 to give feedback.

409 Arjay Montejo   (16 October 2016 7:31 PM)
Kailan babalik ang flight?

408 Arjay Montejo   (16 October 2016 7:29 PM)

407 Jeff   (13 October 2016 9:25 AM)
Nag-online booking ako pero bakit hindi gumagana sa pagpili ng payment center nyo?

406 MARCHIE   (09 October 2016 9:28 AM)
hi good morning gusto ko lang itanung nagbook ako ng ticket ang name MARQUIÑO wrong po ang lalabas please write english name only. so change ko po ng N ung Ñ naging MARQUINO nlang po....OK LANG PO BA YON?????

405 Cherry Onteveros   (03 October 2016 5:46 PM)
Me and my brother are on the same ticket of cebu Pacific and my brother has extended but has not cancelled his flight. I just want to ask if I can use his baggage allowance even he does not board on plane?

404 menchi tingal   (22 September 2016 8:31 AM)
aside sa posted ninyong customer service number , may iba pa po bang contact number kayo kasi si ma contact laging line busy.

403 Rubian Trias   (13 September 2016 10:46 AM)
Good morning / evening Sir/madam I have a problem in log in my email at your website to get a ticket the dialogue that pop up" You've exceeded the maximum allowable login attempts. Please reset your password." can you help me to reset my password and how to reset it? Thank you.

402 maricel b.calivara   (10 September 2016 9:26 AM)
Promo fare sept.15 2016

401 cecil go   (09 September 2016 4:52 PM)
magkano poh davao to cebu sept.15,2016

400 Marlon cruz delos santos   (06 September 2016 7:31 PM)
Good morning / evening sir madam can i asked a question how many allowance baggage this confirmation ticket number..Q52NQB. pleased answer..thank you..

399 Ma. Asuncion G. Rafael   (06 September 2016 6:21 AM)
I made a wrong booking schedule today for my sister, how can i change the travel date from Ja. 09, 2017 to jan. 14, 2017, Davao to Zamboanga.
the same promo fare as indicated on list of published fare rate.

398 daisy vargas   (04 September 2016 10:50 PM)

397 Joven Glen S. Garmino   (03 September 2016 1:57 AM)
Good Day,

Matanong ko lang po, magkano po ba ang cost when I book a flight from General Santos to Manila and Manila to General Santos?

I am planning to travel Sept 30th and be back to General Santos Oct. 3rd (maybe at night).

Please advise. Thank you

396 Jen   (01 September 2016 12:02 PM)
I already booked the ticket, but the name was not correct. I will correct - the minor name change. How is the procedure? Thank you.

395 ma jean g benito   (31 August 2016 7:47 AM)
i would like to request for the flight i booked which you have cancelled, it is Flight 5J 321 5:10 am and Flight 5J 322 6:45 am.

the ticket is not under the name of my brother but im the one who book and will pay for it.

can you please help me with this. it is you who have cancelled the flight.

thank you

394 Jay   (30 August 2016 10:46 AM)
My passport is already expired and will book my flight to Kota Kinabalu on October 21st to 25th. I have a scheduled renewal on the 27th of September. Can I still book the flight and just renew my passport by then?

393 Maria Toledano Navarro   (25 August 2016 6:12 AM)
I flight with Cebu Pacific on the 09/08/16 from Cebu to Manila (Flight Number 5J566, Booking reference number: QDF9YG). The flight was meant to take off at 14.10 and land in Manila at 15.35. Unfortunately, due to air congestion and bad weather it was delayed. We took off at 16.10 and finally landed in Manila at 18.15. Because of this I lost my flight connection Manila – London with Etihad and therefore rebooked a new flight with the cost of almost 500 pounds.

In order to claim that substantial amount of money to my travel insurance I would be very pleased if you could send me as soon as posible a statement regarding the delay of this flight.

Many thanks,

With kinds regards,

Maria Toledano Navarro

392 Evangeline G. Gabe   (22 August 2016 4:43 PM)
Dear Customer Service,

My flight was canceled last night, 21Aug (confirmation no M8E6VF Mla -Cebu - 5J 587). The Ground crew gave as a card on how to get /redeem the voucher for Free Flight . I have followed the instruction but no linked was provided in the itinerary.. Pls advise on how to redeem the flight

Thank you,
Evangeline G. Gabe (with alternate email add evangeline.gabe@fluor.com)

391 Erna nonsol   (17 August 2016 11:10 AM)
Hi po i just wanted to know what the update for my baggage?until i didn't receive any update from you....Erna A.Nonsol flight air (boracay caticlan to manila DG 6246 AUGUST 12 2016 16:20 BAGGAGE NO.DG476866.......

390 Rina Dimaculangan   (16 August 2016 8:16 PM)
Hi,just want to ask what terminal in Naia will be our flight to davao tomorrow. With Flight #5J955. Will it be at terminal 3? Thank you.

389 Kimberly Tal   (10 August 2016 10:03 PM)
Magkano po bayad sa dagdag na baggage Per kilo?

388 Kimberly Tal   (10 August 2016 10:02 PM)
Ask ko lang po hanggang ilang kilo po pwede sa hand carry?

387 Kimberly Tal   (10 August 2016 9:59 PM)
Good evening po ask lang po hanggang ilang kilo po puwede sa hand carry? At kung puwede po mag pa baggage kung magkano po dagdag na bayad per kilo? Please reply lang po sa email ko salamat..

386 Dattatray Fere   (07 August 2016 10:39 AM)
Dear Sir/Madam,
I the undersigned is taken the flight from Cagayan to Manila on 28th July 2016 (flight 5J 396) but i did not recived the invoice copy of this flight
i request to send immediately the invoice copy on " dattatrayfere@yahoo.co.in "
as it is required for my office

RegardsDattatray G. Fere

385 MARIO AGUIPO JR   (02 August 2016 2:56 PM)

384 Kristel Gorgonio   (26 July 2016 3:56 PM)
Good Afternoon Po!
Tanong lang po sana kung magkano pamsahe ang alis sa December 27,2016 ang balik ay January 2,2017.

Sana po ma update niyo po ako.Salamat po

383 ANN CHRISTIE HILADO   (15 July 2016 7:38 AM)
I just booked a ticket yesterday supposedly for my uncle, now i erroneously put him as a Senior Citizen because he is already 65 years old but i didnt know that he dont have a senior i.d because he was settling at the US. the locator number is S7D9FI. Can it be change into adult? or is it ok we he cannot show a senior id during check-in? any advice please...

382 stella rivera   (10 July 2016 7:56 PM)
i was offloaded last july 04,2016... i have 2 luggage check in on that day,but eventually they only give me one luggage and the other one they said still locating it..it took it already for 6days now...still locating? how come? i check in my luggage at the same day and at the same time..but the other one was lost...until now no update no call from cebupacific

381 reyn   (05 July 2016 5:23 PM)
hi i Didnt recieve my itinerary ticket in my email.what can i do?

380 donnabel villanueva   (28 June 2016 4:41 PM)
hand carried bag you allow is only one with maximum weight of 5kg, does my personal bag with my personal belongings such as documents, phones, etc. will be considered also as hand carried bag.?

379 Ohnioo   (25 June 2016 7:44 AM)
Please help me to reset my password,I cannot open my get go account

378 Antonia Ruth Macatangay   (24 June 2016 11:29 PM)
I just booked a ticket now supposedly for my mother now, i erroneously put my surname. we have the same first name. the locator number is EB189G. Please change the passengers name to Antonia Rodriguez

377 marilyn gemora   (14 June 2016 12:09 PM)
I bought ticket yesterday but my mother can not continue going so i decided to cancel the ticket book for fri.Booking ref no. N9DTRC it is non refundable the ticket office said but i haven't fully aware cause i did not brought my eyeglasses . My mom is 82 y/o and has kidney failure I sen t the medical abstract to main@spiticketexpress.com and spi_main@yahoo.com I b ought it at your ticket office at starmall alabang site

376 Antonia Gutierrez   (11 June 2016 8:05 AM)
Yesterday i bought a ticket. I gave all my details and the payement was going through... But then the page went to home and i didnt recieve any confirmartion. But the payment is on pending in the balance of my card.
Do i have the ticket ir not?
Plese answer ASAP!

375 jessica labanan   (10 June 2016 1:02 PM)
How much is the terminal fee for international flights? For example korea-manila or korea-cebu

374 joy   (29 May 2016 9:29 AM)
can you please check this name anthony dickson if is in your airlines today.I need to be sure.

373 Brigitte Asgapo   (26 May 2016 7:38 PM)
I wouldl like to correct the error, I have book my aunt and the DOB was not correct instead of Dec 13, 1971, I mistakenly put May 24,1971.So what will I do then?

372 Lea   (21 May 2016 3:51 PM)
I tried booking, all information are filled and when I clicked ''Find'' it gave me blank/white/empty page, I waited and I think it lasts forever on that blank page. I tried it again and again and it still the same issue until I gave up. I don't know if your promo guys are true and yet you don't have good Customer Service.

371 rubie   (20 May 2016 3:08 PM)
good day, I would like to ask on how to check our rebooking schedule date and time?

370 ELNIE   (19 May 2016 4:19 PM)
i tried online booking until the payment section. after typing the details of credit card, some fields in red boxes were asked to be filled up. however, the drop down menu doesnt appear, nor can i type in the required boxes. this problem causes me worry because all pertinent details about the card were input already.

369 Kristy C. Dellava   (18 May 2016 9:53 AM)
Dear Sir/ Madam:
Hi! Hello! I would like to ask you if what department is Miss Juvelyn Sagun because I have something to ask her about our dilivery man. She give me her cellphone # but she did not answer my call. I ask the delivery man if what airport is he, he told me that he was in teminal 3. So please give me the telephone number of Miss Juvelyn Sagun department area. Hoping your response.

368 Mr Chong   (17 May 2016 1:54 PM)
Hi, I wanted to upgrade the baggage allowance to 30 kg from S'pore to Manila but somehow it was upgraded for the Manila to S'pore leg. Tried calling the customer call centre and they told me nothing can be done to change it to the S'pore to Manila leg unless I pay again for the upgrade! I don't believe nothing can be done as the system is dead but we human being is alive and hence I really hope a solution can be provided by your company. Thks in advance for your help!

367 Gina Dumpit   (17 May 2016 7:09 AM)

366 Yi Yun   (16 May 2016 11:43 AM)
My maid supposed to come back today as flight details 16/5/16 from tuguegarao 12.55h.
Booking ref no : RYITMM
Can i check whether she already check in or not
please advise.tq

365 Rowena calixtro   (14 May 2016 7:48 AM)
I would like to confirm my cousin flight is on May 15 2015 7:55am her name is jenny ann olalo and jomar olalo
I book this flight through online 5j 620 from Thailand to.manila and they haven't gave or send the ticket yet on my email..I just want to confirm if this is confirm or if theyre name is on the system already?I'm still worried if the ticketing office are scam..please advice me soon as possible lens thank you and gave me the correct details please of the flight.thank looking forward for your reply

364 Ivy Daquipil   (10 May 2016 11:56 AM)
My flight is on May 12, 2016 from Davao to Cebu with a confirmed reference #XEEHSD.
Upon checking, i found out that our names appeared in your system is incorrect.
May i ask you to change or correct our names to avoid hassle.
Below are the correct names.
Ivy Daquipil
Andresa Brando

Hope to hear your response soonest.

363 Hueo H. Toibio   (25 April 2016 3:15 PM)
Please give me details on how to claim my travel voucher, aside from calling you customer service. Since, I am here in Palawan, do you have any office here for me to visit and claim it.
Thank you for you prompt reply.

362 ian dello oporto   (25 April 2016 1:02 PM)
good day! how to retrieve my previous travel? I lost all my booking ref. and confirmation number... will u send me my itinerary including my confirmation number? thank you

361 Jonathan luc   (22 April 2016 5:30 PM)
My flight is delayed as of right now and I have another flight to catch to Cebu from you guys, and I have nobody to contact !

360 Ace Tolentino   (13 April 2016 2:47 AM)
Am so dissapointed,because you didn't advice us regarding the time of boarding.departure time is 3:10pm flight 5J 455 manila to iloilo tuesday april 12,2016. You should inform your client if they have to arrive at the airport early.this is so inconvientient.and now we need to book again.Please be responsible regarding this matter.

359 Lucky M. Obejera   (11 April 2016 3:01 PM)
Hi this Lucky Obejera i just wanna ask a copy of my receipt i traveled last january 6 2016 from manila to macau with flight number 5J362 . i forgot my confirmation number. Can u send me a copy of my receipt

358 Marita Arceo   (03 April 2016 7:50 AM)
We are booked to Busan (Flight 5J 184), leaving 4pm April 4, 2016, however my 2 companions names have wrong spelling - Hanz Daniel Tulabut should be Hanz Daeniel Tulabut and Alviela Dayrit should be Alviela Jireh Dayrit. Kindly correct and adjust to avoid hassle, thanks and more power.

357 Ms Solidad Karuppan   (31 March 2016 6:36 PM)
I have a confirmed return ticket from KLIA to Manila on April 19th,2016. I would like to add on additional 20kg bag. Can you let me know the price and if you are able to help me confirm this add on baggage thru your agency?

356 Liza Ladao   (26 March 2016 12:04 PM)
can you send the email add were i can send the passport and affidavit of change. name of my client. Thanks

355 Elda Bucud   (25 March 2016 2:47 PM)

Can a photocopy birth certificate be presented as identification for a 4yr old child?

Pls reply asap. Thanks

354 Anthony Tendido   (17 March 2016 11:32 PM)
d morning, this is Marichu Tendido,  an OFW from dubai. Today, March 17, 2016, my husband and I went back here in the Philippines to be reunited with my family. It just so happen that the time we arrived in Bacolod, we cannot locate our baggage. We asked one of the staff from your company about our baggages; where is it? and where can we find it? We were expecting that our baggages is already here in Bacolod because it was sealed with a Transer sticker, meaning, it will directly be sent here in Bacolod. But your staff told us that we can claim our baggages after three days, and if the baggages will not arrive here, it means, our baggage are being taken cared by the Custom personnel. And he asked for the key of baggages kase daw bubuksan yan ng custom. Huminde ako siyempre kase baka may mawala. Besides It was already scanned from Dubai Until here in the Philippines and there are no foundings of any suspicious items. So why would they Hold it? Nag bayad kame ng maayos at binayaran namin lahat ng nga fees. We are expecting our baggage tomorrow, since all of our clothes and all the pasalubongs are there. We are hoping for your immediate action. Thank you very much.

353 LUCELE PASINAG   (16 March 2016 11:39 AM)
Hi all,

I booked a round trip from General SAntos City to Manila, Flight 5J992 . For Manila to General Santos City Iwasn't able to get the flight details.(November 27-30) I paid thru Internet Banking: Bancnet Online with my debit card (Land bank) and the system just drop down without showing any details of the ticket but when i checked my balance it has deducted the exact amount of the ticket and I checked my email I did not receive my ticket confirmation also. What should I do? Are you guys going to send me my e-ticket confirmation? Please email me asap. thank you

I called to call center but no one answer my call!

Please contact us as soon as possible because I very concerned

352 andrey   (15 March 2016 8:52 AM)
GOOD MORNING.. we will be travelling this thursday, i am with my son and daughter, unfortunately the birth certificate of my daughter, which is still 7 years old was misplaced.. can i use her school id instead? thanks

351 michael   (14 March 2016 8:39 AM)
I had to go hospital and did not pickup my luggage yesterday, where do I reclaim it? flight no.5J118 hong kong airport.

350 Retchel Jagocoy   (11 March 2016 2:00 AM)
Good morning
I need help now because my surname in the itinerary is Jagonoy which is incorrect.i found out when u confirm that my booking is already booked...Jagocoy is my correct spelling of my surname..it is a roundtrip tickets from manila to bacolod...vice versa..hoping for your reaponse...

349 Ocir   (09 March 2016 10:00 PM)
Hi Cebu Pacific,
Good evening!

Why your web check in online not working? i try it yesterday, until the now but it can't open.
What's the problem of your website can you please advise your customer thru internet.

your customer

348 oscar   (09 March 2016 8:49 PM)
good evening! i would just like to ask if i can present my mom's ticket via text confirmation from the travel agency? pls reply asap because the flight is later at 5:30 am. thanks.

347 arrayamon   (09 March 2016 3:04 PM)
Hi all,

I booked round trip from Manila to Sydney, Flight 5J39 and 5J40 (Aug 04-10, 2016) I paid Internet Banking: Bancnet Online with my debit card (RCBC) and the system was shown error and freeze without shown any details the ticket but when i checked my balance it has deducted the exact amount of the ticket and I checked my email I did not receive my ticket confirmation also. What should I do? Are you guys going to send me my e-ticket confirmation?

I called to call center but no one answer my call!

Please contact us as soon as possible because I very concerned

Thank you.

346 Janice M. Gulatera   (09 March 2016 12:22 PM)
This is to call the attention of Cebu pacific office regarding my unclaimed baggage. This happened yesterday, March 8,2016, flight itinerary 5J 505 Tuguegarao-Manila and 5J 931 Manila- Bangkok.
My suitcase contained perishable foods, clothes and medicines. I was about to give the foods as "pasalubong" for my sisters and some friends in Bangkok. Without further ado, it is understandable that those foods perished now and can no longer be eaten. This is the sole responsibility now of the airline. I fervently hope that cebu pacific will be responsible enough to pay/refund all damaged foods not to include of course the burden it gave to me. My suitcase was not claimed /taken from the claimer counter because the airline failed to include it in the plane for reasons i do not know until now.
Thank you and please do not ignore this problem.

345 ELEANOR TIBLANI   (08 March 2016 1:17 PM)
Please send my reference no. ASAP for me to pay immediately to the payment center. thank you.

344 ELEANOR TIBLANI   (08 March 2016 1:08 PM)
I booked general santos city to manila, August 26-30 ,2016 but wasn't successful, the page told me to contact airlines' so i i need to have the reference no. for my payment because i select to pay the 24hrs payment center. Please send me the reference no. Thank you.

343 Lovely   (08 March 2016 9:14 AM)
I talked to Cebu Pacific customer service officer yesterday regarding change flights. She gave me a reference number and the amount that I have to pay ( penalties ) but the line suddenly disappeared. Today, I'm trying to contact Cebu Pacific but no officer is available. I also check Cebu Pacific website but your system is currently down. I just wanted to know if the account given to me will serve as my reference if I will pay it now. Please do advise.

342 Warren   (02 March 2016 2:46 PM)
We have a current booking with your airline (Flight 5J637). We are scheduled to depart MNL to PPA on 3/29/16 and return on 4/1/16.

We are in the PI for business and may have to cancel this flight. Is there a means to get a refund for the cancellation, or is the process to use the Travel Fund as per the Fare Rules? Again - we will be in the PI for business and will not be able to coordinate use of the Travel Fund within the 90 day period.

Any help in regards to a full refund (less applicable fees) is greatly appreciated. Please respond in kind to my e-mail.

341 Ramir   (01 March 2016 10:58 PM)
I booked a one way trip from Manila to Legazpi, Albay with my debit card and it wasn't successful, The page told me to pay the ticket using bancnet online system but when i checked my balance it has deducted the exact amount of the ticket. What should I do? Are you guys going to send me my e-ticket confirmation?

340 Catherine David   (24 February 2016 1:57 PM)
Dear Sir/madam;

i just booked our flight to HK today. Unfortunately, the name I booked is Catherine David instead of Catherine Javier. The name in my passport is Javier. Please help me change the info to my ticket to avoid problems in my flight. My booking no. is Y4PHRR booked on Feb 24, 2016. Please repli in my email. Thank you for your kind consideration. Sincerely yours,
Catherine Javier David

339 Rosanna   (22 February 2016 11:02 PM)
I will be flying from USA to Manila then to Iloilo, do I need to pay extra for my baggage that I have from an international flight?

338 marres garol   (19 February 2016 7:54 PM)
dear sir/madam:
i would like to inform you that my online booking reflected a double billing in my visa card. My transaction date was last January 3,2016 for my flight to manila-davao-manila with departure date on February 21,2016. I have already informed my credit card bank and they say Cebu Pacific should give them corrections on the matter. I hope you can settle this problem before my departure date. Thank you.

marres garol

337 Leah Bareiss   (19 February 2016 12:36 PM)
Hi,i booked tommorow for Dubai-Manila, Flight number 5J7945.
I WANT TO UPGRADE MY LUGGAGE, but the problem is-i dont find my booking which is PNR Code ZETZSQ in the customer's Log in.
Leah Bareiss

336 Lady Dawn Magbanua   (16 February 2016 9:41 AM)
is powerbank a prohibited item to put in the baggage? can it be hand carried?

335 Marlon S. Formilles   (14 February 2016 8:06 AM)
Please advise flight status of booking ref. No. FGNC9E From surigao to cebu today 1:50pm flight.

334 abigail   (09 February 2016 5:21 PM)
We booked a domestic flight from CDO to Cebu and the itinerary indicates that the flight is on FEB 10 at 5:00 pm, but when I checked again the itinerary online the flight time was changed to 7:10 pm. Which time should I follow?? thanks

333 may   (03 February 2016 6:27 AM)
hi good morning

last night we pay our ticket at 7/11 we booked 2 flight wich is domestic and internation.. but we only got the confirmation for the domestic, how about our confirmation for the internation? please kindly help us how what to do regarding this matter.. thank you

332 Jessica bobiles   (30 January 2016 6:00 AM)
Good day. I book my flight on feb 1 leg to manila. I paid it in 7 eleven but til now i not yet get my email itenerary or any confirmation number of my ticket.

331 Chris Pili   (18 January 2016 1:17 PM)
An email was sent to me from CEB web checkin telling me that I can check-in online now since our flight is on Wednesday, January 21. After following the instructions, no notification was sent to me and I couldn't find/print our boarding pass.

here's our flight reference number W97SFC.

330 yoel   (15 January 2016 7:06 PM)
good day! we booked for 3 going to loag-manila(may 27 2016) and manila-laoag (may 30)., but my husband overlook the date, it should be manila-laoag (may 27,2016) and laoag-manila (may 30). how can we change it? can you please assist us because we kept on calling on your custumer service but no one answer our call.

329 Sheila Ruba   (15 January 2016 2:52 PM)
Good day!
Please help me book 26 persons going to Iloilo from general Santos city. Roundtrip. May 19,2016 general Santos city to Iloilo city. May 24,2016 Iloilo to general Santos city.
I am hoping for your immediate rssponse.
Thank you so much

328 Sheila Ruba   (15 January 2016 2:49 PM)
Gud day!
Please help me book 26 persons gensan to Iloilo on may 19 to 24, 2016

327 Sharon   (01 January 2016 3:21 PM)
I was on a flight to Beijing on December 24, 2015. We had many complications and as a result the airline said we would be offered a one way trip out of Manila that can be claimed within 180 days. We were told to call the hotline however, I am not in one of the countries which have established said hotline. I have some questions regarding the ticket and look forward to your response.

326 elbert dagatay   (30 December 2015 8:00 PM)
"good day ,,, my friend Ikunari Nakano have a problem about his baggage, he will be back in OSAKA japan in coming of January 07 2016. he did not know where he can pay her bills and what is total cost for 10 kg baggage"

please acknowledge. thank you

325 Hildeliza L. Gayla   (29 December 2015 1:32 PM)
To whom itay concern ; I book online Cebu pacific airfare dated mar.21'2016 it was process and email itinerary / invoice receipt but my problem is wrong surname of my daughter Micaela Loryn Gayla in ticket but for correction is Micaela Loryn Gayla Fudan she is 8yr old student. Booking reference# HGCMKH , booking date is nov.27,2015 . Please advised...

324 Mailet Ancheta   (24 December 2015 12:26 PM)
Hi. I would like mto make flight changes for my booking on Dec. 26, 2015. Tried to do it online, unfortunately, it said that there was some error and that the transaction failed. Tried to call your hotline several times but after i get connected to customer service to change flight it suddenly becomes busy.

Is there any other way I can change my flight before it becomes forfeited?


323 tronjie maningo   (23 December 2015 7:33 PM)
good day
please help me
I booked a flight January 02,2016
my wife paid it through BDO over the counter
December 23,2015 in the amount of 3,581.28
why I haven't received any email of my itirenary..
please send my itinerary,if my payment posted already in your system.
thanks so much

322 Elbert Dagatay   (23 December 2015 6:12 PM)
hello good day.. I had asked about my friend Ikunari Nakano. he will go home in Osaka Japan in the coming 07 January 2016 .. his problem about his luggage to 10 kg he did not know where he can pay her bills for her luggage

Please acknowledge. Thank you


321 angelie dacula   (23 December 2015 9:24 AM)
Hi good morning.. My cousin going to cebu but she dont have any valid id.. Shes alredy 18 years old.. The reason why she dont have a valid id she have a mental problem she dont know how even how to read..

Hope you can help us
Thank you

320 jonathan herrera   (22 December 2015 8:19 PM)
i am inquiring about my problem in paying thru Banks here in Manila kindly assist me your call center is not available

319 beverley comstock   (17 December 2015 9:32 AM)
I am unable to pay for my flight on line. The site will not take my info.

318 Brandy   (16 December 2015 7:11 AM)
Hi, my flight will be tomorrow, December 17, 2015 @ 9:10 PM and my booking Reference number is XHW3VH, I would like to know if my booking is cancelled or not.

317 Jovy   (13 December 2015 6:53 AM)
Hello gonna send my puppy later this afternoon,and I don't know what requirements.cost.pls give me ideas.thanks godbless

316 Michelle Tismo   (10 December 2015 2:15 PM)

I made an online booking for my family's flight for Dec. 28,2015 via Manila to cebu @0540H last dec. 09,2015.
I already paid it thru Online by Bancnet via Landbank but i couldn't have my confirmation if the tickets are already ok. And I don't have my tkt # or booking reference. I just have an Invoice number for my online payment:
* Invoice No. 114428
* Merchant Ref. No. 114428
* Trace Number. 927313

How can I get my reference or Itinerary for my book.

Please acknowledge. Thank you.


315 sarah lapascua   (08 December 2015 8:31 PM)
Hi my friend made an online booking for my for cousin manila-davao ...through ticketing agency ,since they are not able to pay the ticket ..another friend of mine book ticket early this morning but was not able to continue due to duplicate booking the status now is pending..pls help

314 lyn delos reyes   (04 December 2015 5:59 PM)
How can i change name.. We book ticket but the surname is wrong.. We book here in brunei darussalam date dec.26,2015. We dont use agent or ticketing agency only through online.. How are we gonna change it..

313 Josephine Tumanday   (04 December 2015 10:36 AM)
Hello have a nice day
I made online booking and pay at master card. lastday around 10 am. but until now i did not recieve an email of my flight confirmation.
The booking Referents
Dec 05 2015 flgt no.5J 373
at contac# HFGEQK
going to Roxas City.
pls can u send in my email at my confirmation
my mobel phone is 09055641005
Thank You

312 JOSEPHINE L. DACARA   (28 November 2015 12:33 PM)
Hello good afternoon, I just want to CONFIRM the flight on December 03, 2015 with the booking reference number XIIGNE in the name of MR. RANDY ALCANTARA with flight details from MANILA TO TACLOBAN Flight number 5J 653, departure time 03:00 pm and arrival 04:30 pm which was rescheduled on DECEMBER 03, 2015 DEPARTURE AT 05:00 PM AND ARRIVAL AT 06:30 PM.
I would be glad to hear back from you.. you can reach me through this mobile number 09468766320


311 Tim Roskams   (28 November 2015 10:46 AM)
Your Hong Kong hotline number is always impossible to reach.. So overwhelmed it just hangs up. Not sure why you are unable to provide any positive customer service. Cheap?

310 Maricris hidalgo   (22 November 2015 3:20 PM)
Hi..i made an online booking and paid at bdo yesterday around 5pm but until now i dont receive an email of the flyt confirmation. Heres the booking reference number
Bacolod to manila 5J 474

309 Joel Aranas   (22 November 2015 1:18 PM)
On Nov,12 morning I book my flight for Cebu this Jan 13 with booking # 1300 1501 0379 38 and pay at BDO Bank in SM Davao, until now did not have my confirmation receipt and itinerary. What should I do?

308 Ramil z hijara   (17 November 2015 12:58 PM)
Can i retrieve my confirmation number my booking reference is C7UQPC.thanks my flight will be tomorrow

307 Gerald Mercado   (17 November 2015 11:54 AM)
hi i book online today 11/17, i finished booking until payment, when i click payment continue using credit card. my booking return to payment option again.. then i read important notice: SHOULD YOUR PAYMENT BE DECLINED OR YOU ARE UNABLE TO PAY WITHIN THE ALLOWED TIME YOU CHOOSE, THIS AMOUNT WILL REFLECT AS UNPAID BALANCE THAT MAY BE SETTLED UPON CHECK-IN.. Then after that i checked my credit card balance this already billed on my credit card.. please help,, is this can use for my flight... please help how to return my payment.....

306 Tom Diaz   (13 November 2015 7:26 AM)
how many staff you've got to assess customers.very hard to contact.

305 Marilyn Baterina   (11 November 2015 2:19 PM)
Would like to ask if you have sure flight on Nov 20 Manila to Cebu

304 edwin aquino   (09 November 2015 3:05 PM)
there is an advisory to me about change of schedule,, but when i check the etinirary it is the same

303 John N Checchi   (02 November 2015 9:38 PM)
How do I get on cebu pacific email promo alert

302 Kristine Valmores   (30 October 2015 4:22 PM)
Hi. I would like to know how much is the minimum check - in baggage required from Doha to Cebu for me to bring an LCD TV for free? Thank you.

301 Imee lima   (25 October 2015 6:47 AM)
Hi just want to check if there are advisory regarding cancellation of flight to cebu due to haze.ill be leaving today to cebu hope you can help.tnx

300 Gemma Batiao   (23 October 2015 5:49 AM)
I am leaving for Manila tomorrow and i have a connecting flight to Davao but i cant seem to do a web-check in, please assist.

299 beverly   (21 October 2015 5:09 PM)
Please can u send my itinerary ticket on my email...im flying to singapore oct.25 returning on oct.28.i just oay this afternoon at bayad center(cebuana express)

298 Maricel Alcera   (19 October 2015 8:21 PM)
helloo good day im flying back soon to philippines from brunei this friday october 24 i want to add additional baggages allocation on my flight i dont have credit card or debit card if i book my adds on baggages online can i pay it at the airport here in brunei thanks hope someone will help me ASAP

297 univer lao-ed   (10 October 2015 8:53 AM)
may i asked about my flight reservation on oct 25,2015 return 29 oct2015,manila to singapore.im waiting for you confirmation on my email adress,until now i didnt receive yet,its 3 days from now

296 nilda l. fajardo   (28 September 2015 6:50 PM)
sir how to book a cadaver from manila to tac?

295 rev ferman   (25 September 2015 9:12 PM)
hi good evening. I will just ask .I already have a ticket from Iloilo to Manila .Can I add some extra baggage on top of my baggage? thank you.

294 LEILANI BROEKMANN   (25 September 2015 4:08 PM)
Trying to book a flight clark to macau. Is it normal in your Airlines to put some additional hidden charges? Like reservation of seats and hotel? I would appreciate if you give us some info and a speedy reply

293 Jef   (24 September 2015 3:41 AM)
Sir can I get refund if I cancel my flight?thanks

292 Diana Diaz   (23 September 2015 9:58 AM)
Good Day! I just wanted to inquire of the excess baggage fees. We will be heading at Cebu on Oct and the person involved in booking have not chosen the baggage weight. Please reach out, I am a first timer domestic traveler and we are going to be in Cebu for a deped seminar

291 Shaywa Lauron   (21 September 2015 5:00 AM)
hello Cebu Pacific Air, for check-in for domestic flight, I will just ask if are you accepting Barangay clearance instead of ID ? Because my brother's postal ID and Driver's License were lost and he doesn't have any other id's.

290 frances   (19 September 2015 8:14 PM)
please i have been trying to access your app on a LTE connection but to no avail since 1 pm until now. what happened? i wanted to avail your 500 all-in promo but my battery drained from 98 to 5% and the answer was all gateway timeout. can I get at least one good explanation on what happened? thank you so much.

289 Jonobith Campos   (18 September 2015 10:40 AM)
HiMa'am Sir,

Good Day

Would like to ask I will travel on the 24th of September to 26th and I'm pregnant. May I know on what are reqirements and steps to be process.

Hoping For oyu immediate response.

288 Randy esmama   (16 September 2015 7:10 PM)
How can i chance the schedule of flight of my brother.to chance the time only due to some reason.hoping for ur asap rplied

287 Randy esmama   (16 September 2015 7:07 PM)
Sir evening cebupac.i would like to chance the schedule of renan esmama.so post to be sept.28 i would like to request the tranfer of the flight in to sept 28 in any morning flight thank waiting for your asap replied....thank you so much

286 laura rose ignacio   (11 September 2015 12:55 PM)
Good afternoon. How Can i change my schedule flight.. The time only.. Due to our tour accomodation? Hoping for your response.. Thank you.

285 May Ann Vellahermosa   (04 September 2015 10:47 AM)
Hi Good Day Cebu Pac,
A good friend of mine is having a hard time booking flight for us due to some internet problems. Can I book the flight instead and the payment be made in the US? Is it possible?How will it work? I am in Cebu and my friend is in Portland Oregon but she is on vacation now wherein she has no access to good internet connection.
We are bound to Palawan on October 22nd-27th.
Please advise.

Thanks and have a great day,
May Ann

284 Elizabeth C. Dolendo-Villacruz   (26 August 2015 7:34 AM)
August 26, 2015

We already book last August 22, 2015, our flight is schedule on November 20, 2015 flight 5J381 Manila to CDO and return to Manila Flight 5J396 CDO to Manila on November 22, 2015.
I am one of the passengers, I would like to request booking for my baggage on the said said.



283 Aileen   (19 August 2015 8:44 PM)
I want to know if you charge your pax for the check in luggage? If so, how much? And what is the size limit? I wanna know if the regular seat is also chargeable?

282 lynborja12   (19 August 2015 2:08 PM)
hi,i just want to ask any staff of cebu pacific because we whrite the whrong spelling to the ticket that we purchase pleas anyone can help me how to re-correct the name.thank you

281 Quennie ocampo   (17 August 2015 4:24 PM)
Good afternoon I just wanna ask if pregnant can allow to travel im about 6 months pregnant and we are planning to go in dumaguete...thanks

280 Felicia Bacani   (15 August 2015 9:40 AM)
Why is your customer service hotline not contactable on the weekends? Some people have jobs and can only make reservations after 5 or on the weekends. I encountered an error on your website after I inputted the details of my master card. I redid the booking and I opted to pay at a center and got a refence #. After a few minutes, I received an official receipt in my email and my booking confirmed. Does that mean the first booking that got an error pushed through??

279 MARYGANE B LLEMIT   (13 August 2015 10:09 AM)
Hi good day.I booked ticket for my sister in law august 16,2015 or 17 departure time 2:35am manila to Iloilo but she cant open her email.Her name CHERYL LLEMIT PLEASE TRY TO RESEND AGAIN THROUGH MY EMAIL llemitm@yahoo.com.I tried to call your hotline but its answering machine.

Please resend it as soon as possible.Go bless....


278 Joward Carl Malunes   (09 August 2015 9:12 PM)
Good Evening,Just gonna ask if your offering OJT program for second year avionics student, How am I going to apply just in case. Thank you.

277 Jeanine   (05 August 2015 7:30 PM)
Hello, I tried booking a flight and I will NOT be checking in any bags. I only have a carry on. Why will the website not let me book my flight? It asks "Are you sure you won't be checking in any bags?" Please help.

276 alma grace medianesta   (04 August 2015 8:06 AM)
Hi, i booked a ticket for jose faunillo 11 for an aug. 5 flight at 11am and i don't know if it was confirmed. My old email add can't be opened to check it so i request that you send the itinerary on this email add: medj_ash111@yahoo.com. thank you.

275 Radznie Pagaruan   (02 August 2015 5:47 PM)
Good day. I booked last july 26 2015 for Brunei. My flight is on Aug 13, 2015 together with my cousin Anuddin Pagaruan. My return flight to Manila is on Aug 21, 2015. I accidentally deleted the itinerary receipt in my email ad. Will you please resend it again. Thanks and God bless

274 Oxana Nikitina   (26 July 2015 5:52 PM)
My name is Oxana Nikitina
I took flight number 5J566 from Cebu to Manila on Friday 24 July 2015, after in Manila there was delayed for one hour connection for flight 5J931 to Bangkok. On that way somewhere tragically my baggage was lost. I had all my life in this black soft wheel bag which was 15 kilos weight. My passport and life saving medicine was in that bag, which I cannot replace anymore due to prescription basis and price. All those items is a key content of my life. I paid 12,468 PHP to loose it all when booked your flight. In the name of God or whatever you believe in your life, I'm asking you to find my bag. There is nothing in this world is more important for you to do.

273 Jim Cabardo   (26 July 2015 4:35 PM)
hi! I accidentally close my window and I was not able to get the booking reference number. how could get it?

272 Jennifer Discipulo   (24 July 2015 10:33 PM)
Hi..i need to rebook my husband's flight..so icalled your customer service using touch card with my smrtphone..but then the operator always says "sorry,we did not search the number you are calling."
OMg,i need to rebook it on july 26,but up to this moment,i cannot reach your call center...pano na to..pls...hope to hear from you asap!

271 Regine   (24 July 2015 11:07 AM)
Good Day!

We, the 4th year BS Tourism Management students of De La Salle Lipa are currently taking Tourism Research, Methods and Techniques course. We are asking permission to conduct a survey for our research study entitled "Personal and Situational Factors Relating to In-Flight Service Quality of Cebu Pacific Air." As a partial requirement in our study, we need to know the personal factors such as age, gender, occupation, monthly income, purpose of travel and frequency of travel. The study also includes the passenger's perceptions of in-flight service quality offered by Cebu Pacific Air.

We went in your office last July 03, 2015 and we already have the approval of Cebu Pacific Air regarding this matter but we forgot to ask a note as a proof that you have apporved us. In this regard, we are asking your good office to kindly send us a note or letter that you already approved us.

Thank you for your time and consideration.

For more questions, you may contact either Ms. Mary Grace Ailo at 09276147123 or Ms. Marielle Oliva at 09173188324. You may likewise email us at roncal.rc@dlsl.edu.ph

In St. La Salle,

Mary Grace Asilo
Jane Kimberly Mae Bade
Marielle D. Oliva
Regine C. Roncal

270 Jennifer   (20 July 2015 5:04 PM)

Good day.

I booked a ticket for my friend named aileen medrano for riyadh-manila last june 29,2015 but I nor she did not received any email stating for the booking no.& itinerary of her flight..but its already deducted from my credit limit the amount of her ticket which is 1125.55sr. This is the 1st time that is happening to me.i always get my tcket if im going vacation to philippines through online.how come this is happening now?.please I need your answer asap

Thank you

269 Arthur Cabautan   (15 July 2015 7:52 AM)

I want to upgrade my 20 kilos to 40 kilos Baggage.

If it is possible, Only from Sydney to Manila - I want to Change my 20 to 40 Kilos Baggage.


Please let me know how will I do it my Upagrad Baggage.
On August 16, 2015 is my Flight

268 Fhinlyn Abing   (07 July 2015 4:00 PM)

We are going to Manila along with my 2 years and 11 months baby (first time for my baby to ride an airplane). What would be the source as Valid ID for her? Will birth certificate or NSO will do? Do I need to bring mine too?

267 Marita Chong   (07 July 2015 5:51 AM)
hello I booked a ticket for me and husband yesterday July 6,2015 for flight FEBRUARY 6,2016 RETURN FEBRUARY 15 2016 and Paid the ticket over the counter ON BDO BANKING. I HAVE BEEN WAITING FOR THE CONFIRMATION NUMBER BUT I HAVEN'T GET IT YET I AM WORRIED IF MY EMAIL IS WRONG OR WHAT PLEASE CHECK AND SEND THE CONFIRMATION ON THIS EMAIL smayeth@gmail.com . Thank you!

266 Eden Grace Galeos   (05 July 2015 9:20 AM)
Hi! I accidentally closed my window and couldnt retreive my itinerary after I refreshed it. Is there anyway I can retrieve it? It says there I need the confirmation number. May I ask how to retrieve my confirmation number again?

265 laarni oliveros   (05 July 2015 8:30 AM)
Good day. I have a question can refund my ticket aftr i have been offloaded last april. I was finished with the immigration less than an hour before my departure time i tried to call cebu pacific hotline as soon as i went outside the cheking area but all that answers me are voicemail directinge to nowhere.i lose hope then.but i just read an article that theres a chance i can have a refund.hoping for your response.thank you.

264 G A MORRISON   (01 July 2015 4:30 AM)

I have been in touch with my bank and the payment for the second ticket has definitely been taken from my account. The aurthorisation code for the transation is 231899. I require the flight ticket emailing to me as a matter of urgency as my mother-in-law NAOMI MAMON needs to travel this coming saturday 4th of June and I cannot afford to wait seven days for a reply as this will go past the 4th of June.


Graham Morrison

Thank you for sending your feedback!

We will use the details you have provided to check on what caused this incident. Please note your case number CEB-19722-0615 as you may use this to monitor your case.

Please give us seven (7) working days to get back to you.

Thank you!

Guest Relations
Cebu Pacific Air

Hi.I have purchased a Cebu Pacific return ticket for my mother-in-law, NAOMI MAMON Iloilo before I purchased PORTIA ANN PENALVER's return ticket.I am worried why you havent sent me her itinerary and confirmation as well as receipt.I will be awaiting for your reply ASAP.

Thank you,
Graham Morrison

263 Leah Afan   (28 June 2015 8:27 PM)
Booked a flight next month but my passport will expire on november 2015 not knowing that my passport should be more than 6months upon travel.

Can i transfer my flight to others? How much is the penalty charges?

Thank you!

262 Peter Bernhard Moeller   (25 June 2015 8:55 AM)
good morning,

today afternoon I go from PPC to Cebu only with handcarry baggage. Is it allowed to brinf my electric shaver in my handcarry baggage?
Thank you very much for your answer
with best regards
Peter Bernhard Moeller

261 Glenda Fabregas   (20 June 2015 12:06 PM)
Any idea what's Cebu Pacific's cargo dept. contact number is? They gave me a phone number when I called the customer service but been calling it for quite some time and no one answers the phone. Thanks

260 April Joy   (13 June 2015 11:31 AM)
I still don't have my confirmation number for my flight with booking reference number 123419192502. Kindly send me a copy of it. Thank you

259 Mary ann   (10 June 2015 11:27 PM)
Good day

Do you have any office near in mandaluyong because I want to rebook my ticket thank you

258 Adelino Manching Jr.   (07 June 2015 7:25 AM)
Good Morning,

This is Adelino S. Manching Jr. I just arrived in Manila last night safe and sound. However, I forgot my laptop in your aircraft. My flight yesterday is 5J 570. The schedule of its departure is 5:45pm but due to some reasons, it was delayed so we departed at around 6:15pm at Mactan-Cebu Airport. I just want to ask how will I able to claim my laptop? Please help me I really need it as soon as possible because all my files were there and I have some files to be submitted especially within this week.

Thank you and God bless you all!

257 Mary Ann Palaganas   (04 June 2015 7:20 AM)
Hi there! I booked 6 1way tickets manila-bangkok using qunar.com cause I'm still in China at the moment. Can u please send me the copy of itinerary tickets in my email.The qunar.com only send me IF55694DU3210033C071.Please cooperate.And also I still need to book 6tickets from bangkok-manila.Can you please assist me?Thank you and more power!

256 Valerie   (02 June 2015 5:52 PM)
Hello cebupacific, i would like to check the status of the refund for this flight, confirmation number: QD936A thank you more power!

255 lovely   (02 June 2015 5:18 PM)
i need my confirmation number for my flight from davao-cebu on june 26 2015 thank you.

254 Riche Sugalam   (01 June 2015 3:04 PM)
Dear Cebu Pacific,
Kindly assist me on this. You cancelled my flight 5J 609 CRK-CEB last May 05, 2015. Please help me to rebook my flight on June 22, 2015. Thank you.

253 Joanna Kaye   (01 June 2015 12:02 PM)
Hello. May I ask what my confirmation number is? My booking reference number is: 02061500031000

252 mary sanda sanchez   (31 May 2015 10:06 AM)
good day..i have my flight butuan to manila on june 4, 2015(butuan to cebu and cebu to manila)but i have no confirmation number for me to pay at paying center.

251 shiela sison   (31 May 2015 5:32 AM)
good day! how can i retrieved my confirmation number? i booked a fight last night and after my payment has been made my internet connection get down. but the payment was credited on my account. please help

250 lorraine   (30 May 2015 5:37 AM)
Please send my confirmation number to my email with the booking reference number 30051500902918

249 Tania garimani   (29 May 2015 3:12 PM)
hello, i need my confirmación Number, i Bought a Flight for tomorrow from manila to Bangkok and didnt get any confirmación email. (9.30am)

248 Arlyn   (29 May 2015 1:15 PM)
I would like to ask the confirmation number of Arlyn Catambacan's ticket July 5 Manila to Davao

247 Arlyn   (29 May 2015 1:12 PM)
hello po...I would like yo ask my confirmation number. I just booked minutes ago...

246 ELEUTERIO MAGNANAO   (24 May 2015 1:18 PM)
May I know how many kilos allowed in check-in baggage from Riyadh-Cebu-Riyadh and hand carry too.

245 shirah   (24 May 2015 7:59 AM)
Dear Cebu pacific

Would like to inquire if you allow painting/portrait of my mom to be included in my check in baggage.

Appreciate your prompt reply to the above matter.

Thank you

244 Liway A. Guevarra   (16 May 2015 2:57 PM)
May I request for the copy of the prepaid baggage i purchased 2 weeks ago with itinerary Inchon to Manila via 5J 189, booking ref no. A3GL5L,
June 1, 2015.

Kindly send through the above email.

Thank you.

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