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Cebu Pacific Customer Service | Hotline Phone Number
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Cebu Pacific loves to hear from you! If you want to book a flight, ask for inquiries, concerns, problems or make some feedbacks and suggestions, you can call Cebu Pacific Customer Service Phone Number below:

Local Phone Numbers:
  • (02) 702-0888 (Manila Office)
  • (032) 230-8888 (Cebu Office)
Overseas Phone Numbers:
  • +852-397-33800 (Hong Kong Office)
  • +65-315-80808 (Singapore Office)
  • +612-9119-2956​ (Australia Office)
For your Group Bookings call:
  • +632-2905241 to 42
  • +632-8027163

Do you any concerns with Cebu Pacific?

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Total comments: 2961 2 3 ... 19 20 »
296 nilda l. fajardo   (28-September-2015 6:50 PM)
sir how to book a cadaver from manila to tac?

295 rev ferman   (25-September-2015 9:12 PM)
hi good evening. I will just ask .I already have a ticket from Iloilo to Manila .Can I add some extra baggage on top of my baggage? thank you.

294 LEILANI BROEKMANN   (25-September-2015 4:08 PM)
Trying to book a flight clark to macau. Is it normal in your Airlines to put some additional hidden charges? Like reservation of seats and hotel? I would appreciate if you give us some info and a speedy reply

293 Jef   (24-September-2015 3:41 AM)
Sir can I get refund if I cancel my flight?thanks

292 Diana Diaz   (23-September-2015 9:58 AM)
Good Day! I just wanted to inquire of the excess baggage fees. We will be heading at Cebu on Oct and the person involved in booking have not chosen the baggage weight. Please reach out, I am a first timer domestic traveler and we are going to be in Cebu for a deped seminar

291 Shaywa Lauron   (21-September-2015 5:00 AM)
hello Cebu Pacific Air, for check-in for domestic flight, I will just ask if are you accepting Barangay clearance instead of ID ? Because my brother's postal ID and Driver's License were lost and he doesn't have any other id's.

290 frances   (19-September-2015 8:14 PM)
please i have been trying to access your app on a LTE connection but to no avail since 1 pm until now. what happened? i wanted to avail your 500 all-in promo but my battery drained from 98 to 5% and the answer was all gateway timeout. can I get at least one good explanation on what happened? thank you so much.

289 Jonobith Campos   (18-September-2015 10:40 AM)
HiMa'am Sir,

Good Day

Would like to ask I will travel on the 24th of September to 26th and I'm pregnant. May I know on what are reqirements and steps to be process.

Hoping For oyu immediate response.

288 Randy esmama   (16-September-2015 7:10 PM)
How can i chance the schedule of flight of my brother.to chance the time only due to some reason.hoping for ur asap rplied

287 Randy esmama   (16-September-2015 7:07 PM)
Sir evening cebupac.i would like to chance the schedule of renan esmama.so post to be sept.28 i would like to request the tranfer of the flight in to sept 28 in any morning flight thank waiting for your asap replied....thank you so much

286 laura rose ignacio   (11-September-2015 12:55 PM)
Good afternoon. How Can i change my schedule flight.. The time only.. Due to our tour accomodation? Hoping for your response.. Thank you.

285 May Ann Vellahermosa   (04-September-2015 10:47 AM)
Hi Good Day Cebu Pac,
A good friend of mine is having a hard time booking flight for us due to some internet problems. Can I book the flight instead and the payment be made in the US? Is it possible?How will it work? I am in Cebu and my friend is in Portland Oregon but she is on vacation now wherein she has no access to good internet connection.
We are bound to Palawan on October 22nd-27th.
Please advise.

Thanks and have a great day,
May Ann

284 Elizabeth C. Dolendo-Villacruz   (26-August-2015 7:34 AM)
August 26, 2015

We already book last August 22, 2015, our flight is schedule on November 20, 2015 flight 5J381 Manila to CDO and return to Manila Flight 5J396 CDO to Manila on November 22, 2015.
I am one of the passengers, I would like to request booking for my baggage on the said said.



283 Aileen   (19-August-2015 8:44 PM)
I want to know if you charge your pax for the check in luggage? If so, how much? And what is the size limit? I wanna know if the regular seat is also chargeable?

282 lynborja12   (19-August-2015 2:08 PM)
hi,i just want to ask any staff of cebu pacific because we whrite the whrong spelling to the ticket that we purchase pleas anyone can help me how to re-correct the name.thank you

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