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Citibank Customer Service Hotline Number

One of the largest commercial banks in the Philippines, Citibank would love to hear from you. Citibank is ready to help its clients' concerns and problems. It provides convenience to its customers in terms of customer service.

You can call Citibank Customer Service 24-hours a day, anytime and anywhere.
Citibank Customer Service Hotline Number:
  • Metro Manila: (02) 995-9999
  • Metro Cebu: (032) 234-9999
  • Toll-Free from other Provinces through PLDT landline:  1-800-10-995-9999
  • Call from Abroad: +63 2 995 9999
Citigold Wealth Management Hotline
  • Metro Manila: (02) 995-9888
  • Metro Cebu: (032) 234-9888
  1. Upon credit card inquiry, before calling Citibank's Customer Service Hotline, you should prepare your 16-digt credit card number and 4-digit T-PIN. An automated message will instruct you to input these numbers. Then, wait for the automated confirmation before proceeding.
  2. Follow carefully the voice instructions.
  3. If you don't fully understand or if you miss the voice instructions, you can ask for further assistance by pressing '0' to speak to Citibank Customer Service Agent.
Do you have any concern with Citibank?
"Citibank Customer Service Hotline Number" was written by under the Directory category. It has been read times and generated 87 comments. The article was created on and updated on June 9, 2016.
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Total comments: 87
87 Minerva G. Fornis   (16 November 2017 9:53 AM)
Good day!

I would like to ask help on activating my pag-ibig citi prepaid since i'm at work right now and I left the instructions at home.

Thank you

86 Henry D. Mella   (31 August 2017 11:34 AM)
Dear Sir/madam,

Good Noon,My classic citi classic visa card did not arrived since i called already on your hotline no.customer service promise me to arrived with in 7 days? and the problem is you billed me already my card is not in my hand


Henry Mella .

85 Juliene duero   (30 August 2017 5:16 AM)
Badly need your help if there's any other way to activate my pag.ibig prepaid card. Im from iloilo and been trying to dial the 1800107893111 and it says invalid number.Hoping for your urgent response..thank you!

84 J   (27 July 2017 4:03 PM)
Your pagibig citicard hotline is USELESS!

83 Catlyn Joy Pagtalunan   (26 July 2017 12:58 PM)
other contact number to activate may pag ibig citibank card

82 Lyndon Castro   (26 July 2017 11:55 AM)
ilang days na po ko nataway sa customer service niyo.. I'm trying to connect para po kuha ung pin ko sa card para po sa PAG-IBIG loan ko.. but still ang hirap niyo po macontact.. bigla na lang mapuputol ang line niyo.. gusto ko lang nman maactivate na yung card ko and makakuha ng pin number and maencash ang loan..Need ko na talaga yun.. need ko na din ung tulong niyo.

81 Jimbey G. Laurente   (26 July 2017 8:57 AM)
Good day Citibank,

Would like to ask if there is any way to activate my Pag-ibig Prepaid card? Because I been trying calling your TOLL FREE number 1800 10 7893111 for 2 weeks now still, I can't get thru..Please its very important for my loan. Thank you!

80 Cynthia S Sanchez   (25 July 2017 3:50 PM)
Hi Good Day in your Office, I would like to know how to access in your ATM Card Almost Two Days now and We call already to 78931111 but I'ts not working , how do we access your card we need the money very badly ,

79 maria cruz   (24 July 2017 9:32 AM)
dear citibank,

i've been trying to call your hotline number 7893111/9889111 for more than 1 hour now. i just need to activate my PAG-IBIG prepaid card. is there any other way to activate it without calling your hotline.


78 Emilia D. Torres   (19 July 2017 4:16 PM)
Hi! Good Day! I have been trying to reach your Hotline number for inquiries and it has been almost 2 hours before I got through but sad to say upon selecting the number to talk to an operator, it will be again another hours. How can we contact your hotline if this will be the case? It seems your sole number have been congesting calls and you are not able to service all your customers. How can you address this problem since you are now tied up with PAG-IBIG. Most of us are waiting for your response.

77 Diczen Young   (11 May 2017 12:21 PM)
Why are you sooooo customer-unfriendly !????? The only thing easy to do is applying for a credit card. Why do you insist on the 4-digits PIN number ??? lost/forgot mine ages ago, & found it almost impossiboe to communicate with you guys.

76 marilyn d. lacson   (04 May 2017 1:43 PM)
Please contact me regarding my bill 09174623100, i can not reach the number you provided on this site.. thank you.

75 Mark Jason Rosales   (19 April 2017 10:07 AM)
Hi Citibank,

I'm just trying to get a clearance from you since 2013, Unfortunately, it did not happen. may I request a copy of it and please see details below.

Name: Mark Jason Rosales
Email: Jason_ezekiel06@yahoo.com
Phone: 09564773100

Please feel free to give me a call or email me regarding this matter.

Thank you!

74 Lourdes R. Santos   (29 March 2017 4:41 AM)
Im travelling to Japan. Im trying to contact the hotline just now. I just want to know how do i inform citibank that i will be using my Rewards card in Tokyo for some purchases

73 JULIE D. LIRA   (17 March 2017 3:00 PM)
I was informed thru e mail that i have not paid my account. Please be informed that on March 2, 2017 i already paid 7,000.00 to SM STORE DELGADO BRANCH ILOILO CITY OR NO. 000150222. I was searching for your contact number but to no avail because all your numbers provided in the internet is not accessible. Hope you can contact me as soon as possible. Thank you

72 Bylson sy   (15 February 2017 8:37 AM)
Goodday im trying to call citibank pagibig loan 7893111 for almost 2 days and always not yet in service. Is there other way to call you?.Because i need to replace my lost atm for loan purpose in pagibig.thank you

71 Nena   (25 January 2017 2:21 PM)
Please give us toll free number for provinces that works! I have a very important concern but to no solution til now.

70 Cristina penalba   (16 January 2017 8:43 AM)
Kindly send me your provincial tollfree number , kasi the one publish is not working please, thank you

69 Jean A. Rodriguez   (26 December 2016 11:42 AM)
Hi, zero bal aq pero may txt and email na may card balance daw po aq for payment this jan.16, 2017 for an online call for cash. I remember nag online click for a cash nga po aq pero di nman po ata na approved kc walang tumawag sakin to confirm and wala din po pumasok sa atm account na binigay q. Pls. help me to double check if para san tlga ung bal q and kung na aprov nga ung online call for cash q kc wala nmang pumasok sa atm n binigay q. Ty.pls.reply

68 annabelle odon   (13 December 2016 4:08 PM)

67 Norma Dela Cruz   (05 December 2016 9:00 AM)
Hello, Hindi ko ma contact ang office nyo, please help me, ang concern ko yung lost card ko, na nag request ako since July 2016 pa , nag charge sila ng renewal ngayon pero wala naman yung card, eto oo ang card no. Ko 4034 1869 0166-7195

66 Chona Edmilao   (28 November 2016 7:53 AM)
Dear Citibank,
Please be informed that card holder Gino Samuel L. Edmilao with card no. 4539716802073711 passed away last Nov 08,2016. I'm his wife kindly inform me on that what to do with his remaining balance. You may contact me thru my mobile no. 09178705955.

Sincerely yours,
Chona Edmilao

65 Beth N del Rosario   (12 November 2016 12:48 PM)
Why your provincial hotline number does not exist?

64 Reynaldo Espina Kaimo   (10 November 2016 1:58 PM)
I can't speak to your customer service agent because my registered number with your bank is no longer in use. So I can't receive the T-PIN you are sending because of this. Please contact me at 02 361 4476. Thanks!

63 Alexander Jabat   (02 November 2016 7:49 AM)
Good day! Please send me my monthly bills for this month and month thereafter thru my email address. Thank you very much and more power!

62 DANICA CUENTO   (27 October 2016 9:14 AM)
Hi.cannot contact your hotline. Almost two months i am trying to contact your hotline. please contact me 09265982122.

61 Faidah M Cosain   (27 October 2016 0:24 AM)
Hello, i need to report my lost Visa Card. It was misplaced 5 hours ago. I couldn't reach Citibank using my mobile phone. My PLDT land line is not working.

60 Imelda G Gabat   (26 October 2016 8:21 PM)
I still dont receive my credit card, but I had the Pin number already. I'll keep on dialing your toll free line but its not accessible. Please update me about my card status.

Imelda G. Gabat

59 Amiel Loquellano   (26 October 2016 9:00 AM)
Ur hotline is always unavailable..i have many concerns..call me at 0385023189

58 Amiel Loquellano   (26 October 2016 8:58 AM)
Hi..why is it your hotline number is unavailable..very poor customer service

57 dennis   (21 October 2016 12:20 PM)
can you please update the toll free number 1800 10 995 9888. we cant access on this number

56 Edwin K. Preza   (20 October 2016 2:45 PM)
your toll free number is still inaccessible! Please give us chance to talk to your customer service personnel.

55 Lorena San Miguel   (17 October 2016 7:56 PM)
I can't contact your toll free number it said "the number does not exist" how can I talk to your customer service? I need your reply as soon as possible please.Thank You.

54 Juanita D. Sioson   (08 October 2016 2:37 PM)
Am wondering why my Mastercard Credit Card was blocked since am paying it religiously monthly. I made a purchase at Abenson to find out that it was Blocked. When i called the customer service i cant access it because it was blocked. I got no T Pin of my card. Anticipating your prompt action regarding this matter.

53 Menchie de Mesa   (04 October 2016 4:07 AM)
Your toll free number for the provinces does not exist. How can we communicate with you if we're from Mindanao.? Can I have a correct toll free number Thanks.

52 arleni dc. aquino   (27 September 2016 12:34 PM)
as far as i know i did not accept your credit card since the beginning, when your representative called me. So why should i pay the annual fee since i did not used your card? what happened that time was, your agent ask my name and other details knowing that it just an interview and he said the it just a validation. because i said that i don't need another credit card since i already had one. he pictured my metrobank credit card and my id's. when i went home i just realize that he got all the information about me... And i called metrobank customer service to change my credit card and paid 600 for the new card... I 've felt scum so i immediately change my credit card. I called many times to cancel my accounts but i can't connect to your hotlines...
by the way i'am mrs. arleni dc. aquino of pambuan national high school...
This is my concerns and i want an immediate response about this matter because its troublesome in my part...

51 Judeanne Torres   (21 September 2016 11:27 AM)
Good day. May I ask if where can I request for waiver of my annual membership fee? I was told by the agent that their will be no annual fee for life. Thank you.

50 benny sigua   (17 September 2016 6:00 AM)
nag apply ako ng credit card last year hanggang ngayon di ko natatanggap yung card,pero may dumating na monthly billing.tumatawag ako sa hotline niyo pero di pwede

49 BASANIO P. MAGNO JR.   (09 September 2016 4:43 PM)

48 Jeffrey N.Ng   (07 September 2016 11:27 AM)
i cannot reached your toll free no. please call me asap 09298131693. i have some concerned on my bill

47 Jeffrey N.Ng   (07 September 2016 11:25 AM)
Please contact me asap @ 09298131693 i have a concerned regarding my bill

46 Maria Therese S. Marasigan   (31 August 2016 2:01 PM)
cannot contact your toll free number. I would like to cancel my card. kindly call me 09228079568. thanks.

45 shakey well magpayo   (25 August 2016 3:48 PM)
cannot contact your toll free san kayo pwede macontack may covern kami sa bill namin please contact me 09328679957 asap thanks...

44 Raquel Secusana   (21 August 2016 2:44 PM)
hello .... I haven't received my first bill malapit na po ang due date ko... dami ko nang call sa hotline nyo pero di na nag eexist... pls call nyo po ako baka mag penalty ako sayang naman....09176373492.. salamat

43 sheila naces   (19 August 2016 10:10 AM)
cannot contact your toll free number..need to report my lost card asap...

42 wendylou ballesteros   (18 August 2016 6:24 AM)
Cannot contact your toll free number.please send me the updated one if there is changes. Need to ask about my bill.i didn't use my card even once yet I have payment to settle, what is this??? Need to contact you ASAP

41 jewellsgenobiagon   (16 August 2016 10:42 AM)
I cannot contact your toll free number. I would like to waive my annual fee..kindly contact me 09331339517 or email please

40 Charo C. Due   (14 August 2016 6:42 PM)
Gusto ko pong malaman anong purchase ko for this billing at kung saan ko po binili. Thank you

39 cristy serrano   (12 August 2016 5:48 PM)
good day di ko po ma-withdraw ang citi pag ibig bank ko 1 week n sa akin pero di ko pa rin makuha.. pakitawagan po ako sa no na to 09363755012

38 Khristoffer Corcuera   (06 August 2016 1:57 PM)
I lost my card I need to report it. Your number cannot be called. Please call me. This is urgent. 09223378202 or 09257140421.

37 Khristoffer Corcuera   (06 August 2016 1:55 PM)
I cannot call the number to report a lost card or any other number. I lost my wallet together with the card inside please call me this is important. I need to block the card immediately.

36 Ian   (04 August 2016 3:39 PM)
I could not connect to your Toll Free Number, I have been dialling this for almost a year now but to no avail. Please call me I have a very important concern - 09369012477. Very urgent! Thank you.

35 ramlabhaya sharma   (03 August 2016 1:54 PM)
I cannot call you from the province ( Baguio ) I cannot open the credit card statement you have sent. I also did not receive the text as to how much I have to pay. What do I do as you do not send the paper statements as other banks do. IT IS VERY FRUSTRATING.

34 JULIE D. LIRA   (02 August 2016 5:41 PM)
Cant connect thru your hot line .. I would like to ask for a waiver of annual membership fees. Please keep in touch . thank you

33 Agnes   (29 July 2016 12:34 PM)
please contact me 09429559035

32 Des   (29 July 2016 1:01 AM)
Been calling your toll free number thru pldt for so many times and days, prompt said invalid number!!! What is this????

31 elvera estrella   (22 July 2016 1:03 PM)
as the same problem all of the above
cant connect the toll free number your given does not exist.
if your able to call me @09208131357/0916 612 1643

30 rodilyn estrecho   (22 July 2016 10:23 AM)
citi bank i cant contact on your toll-free no.( 1800-10-995-9999) is there any other toll free no. to call i need it asap please forward it to my email thanks.

29 NENITA B AGUSTIN   (18 July 2016 12:55 PM)
I cannot contact you with the given hot line number. Please contact me with is number 0917 519 2485. Thank you

28 Leila Pamplona   (15 July 2016 10:53 AM)
Can I pay my account to citibank through my LandBank ATM and RCBC ATM? I called up your hot line via long distance call cause I live in the Southern part of Philippines, I was rejected thrice.

Thank you and hope to get better service this time.

27 with pineda   (14 July 2016 5:24 PM)
Hello Citibank kindly post your new landline no. Coz we can't contact you.

26 michael mendiola   (12 July 2016 8:32 AM)
i can't contact you with the landline you gave me, call me now 6894536 or 09176485279

25 Necy D. Contreras   (09 July 2016 8:02 AM)
Till now di pa rin makatawag sa hotline ninyo thru pldt toll free bakit po ky. May i know your new number to reach you.thanks

24 Kathleen Ocampo   (08 July 2016 10:38 AM)
Good day!

Can you please send my latest statement of account right at this very moment. I cannot contact you through the toll-free number and I already sent an email regarding my request. I need to give my payment as soon as possible because I don't want to be charged additional interest or late payment. Hope you could attend to my query. Thank you.

23 Carmela Dela Cruz   (06 July 2016 7:15 PM)
Hello. I havent received my bill yet and i think my due date is sometime this week. I can't connect to your Toll free number. Fix this please. Dont charge me late payments too. Thanks

22 alicia mabao   (06 July 2016 8:23 AM)
until now i still haven't received my billing,and today's gonna be my due date..may we ask your good office to please call me..your toll free numbers are useless.

21 josefa h. villacorte   (07 June 2016 2:41 PM)
hello i don't have citibank card yet but i' m interested to apply, my concerned is "how will i know if your website is true and valid? as we all very well know now a days any websites can be used by those people with bad intentions"
thank you very much.


20 Diane Herico   (22 April 2016 2:38 PM)
Your citibank hotline is nonsense. How can i talk to any of your customer service rep if there is no option to speak to a customer service representative. Ive called so many times. I tried to enter my 16digit credit card number but it is not accepted. May i know if you have other contact numbers aside 9959999?

19 mercy   (08 March 2016 3:13 PM)
i have problem with my account of citicard by pag-ibig loan is under your company but my real concern is i forgot my PIN number that is why i can't withdraw my money..i already called your hotline for several times but they didn't answer my call how can i solve my problem if we cant communicate with my concern. how can i access my PIN if you cant answer it your phone.

18 sheena   (24 February 2016 10:30 AM)
goodmorning, this is sheena crisostomo my problem is my account of citicard by pag-ibig loan is under your company but my real concern is i forgot my PIN number that is why i can't withdraw my money..i already call your hotline for how many times but they didn't answer my call how can i solve my problem if we cant communicate with my concern.how can i access my PIN if you cant answer it your phone.

thank you,

17 Kris   (23 January 2016 1:54 AM)
Hi, good day how will I know if my credit card application is approved since last time they called me there was a problem in my birth place then I told them the right place after that I don't receive any calls from Citibank I'm afraid if it was deliver to a wrong person.

16 Ellein Dimaculangan   (14 December 2015 12:40 PM)
Hi! I just want to know why I cant use my credit card? it said that my card is "for pick up" please help me with this. thanks!

15 hope laarne   (20 October 2015 1:21 PM)
good day.i just want to know my outstanding balance,coz i didn't receive any bill.
thank u.

14 jackey lynn vilchez   (21 September 2015 12:29 PM)
i've been calling citibank hotline for the nth time, and al i get is "your number cannot be completed as dialed. pls check the number and dial again", and poor me, i checkd for the nth time and dialed for the nth time. and still taht sickening automated response. so how's that?

13 jackey lynn vilchez   (21 September 2015 12:27 PM)
good day. i've been trying to contact citibank re:credit card account for the nth time, but the reply i've been getting is :ur number cannot be completed as dialed, pls check the number and dial again.and ive checked and redialed for a hundred times and still that sickening reply. so how's that?

12 Jynn khrystyn jumao-as   (05 September 2015 9:39 AM)
Hi i went to citibank yesterday to deposit to a friend but the teller told me the accont was blocked then I asked my friend who is korean that it is still active and ge is still using it . how is that possible if it's blocked ?

11 milagros corton killip   (03 August 2015 9:00 PM)
Good day maam/sir
Third week of july,three gentlemen went to our school and telling about the credit card of citi bank,they ask us about if we have a credit card,at first we resist to entertainthem,but they say that you are not going to pay anything
just fill the form,but so that it will be easier we will be the one to fill up the form.they get our credit card num by the other bank,our name and so forth.
my question is,have you ever send somebody to go here in baguio to promote about the credit card of citi?they gave us umbrella as free.
what will I do if this is scam?

10 Luisa Book   (11 August 2014 11:41 AM)
where to ask a letter of cancellation?

9 Marylou M. Gorion   (11 June 2014 4:09 PM)

8 Anil Pokhrel   (27 March 2014 5:14 PM)
I am a Nepalese citizen working in Save the Children International (NGO) in Manila. I want to open bank account in US Dollar which I receive every month as salary. Could you guide me to open the bank account?

7 JESUS A. FREMISTA JR   (15 March 2014 10:14 AM)
hi, i just want to followup the status of my application for citibank caskback classic credit card.i was able to apply online last week and i want to hear feedback from you..thank you and im looking forward on it.

6 JOHN CHRISTOPHER RAMOS   (10 March 2014 9:26 PM)
hi, i just want to followup the status of my application for citibank classic credit card.i was able to apply online last week and i want to hear feedback from you..thank you and im looking forward on it.

THIS IS MY NUUMBER 09164597138

5 josephine p. sanqui   (18 February 2014 10:01 AM)
i just want to know where can i get the clearance for payment of my credit cards tnx!

4 Pritam singh   (30 July 2013 1:47 PM)
want know for card payment to third party (Otp) I cannot farward one time pin on phone

3 sharon calzita sinday   (22 June 2013 9:02 AM)
hi, i just want to followup the status of my application for citibank classic credit card.i was able to apply online last week and i want to hear feedback from you..thank you and im looking forward on it.

2 Ronilo N. Algopera   (16 May 2013 11:11 PM)
I am a Citibank MasterCard holder in the Philippines and I am now in Minnesota, USA. I want to discontinue my card. How could I do it? I can only contact Globe telephones or cellphones in the Philippines.

1 edgar c isio   (25 November 2012 7:14 PM)
i need to know what is the status of my credit card