Citibank Customer Service Hotline Number:
- Metro Manila: (02) 995-9999
- Metro Cebu: (032) 234-9999
- Toll-Free from other Provinces through PLDT landline: 1-800-10-995-9999
- Call from Abroad: +63 2 995 9999
Citigold Wealth Management Hotline
- Metro Manila: (02) 995-9888
- Metro Cebu: (032) 234-9888
- Upon credit card inquiry, before calling Citibank's Customer Service Hotline, you should prepare your 16-digt credit card number and 4-digit T-PIN. An automated message will instruct you to input these numbers. Then, wait for the automated confirmation before proceeding.
- Follow carefully the voice instructions.
- If you don't fully understand or if you miss the voice instructions, you can ask for further assistance by pressing '0' to speak to Citibank Customer Service Agent.
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