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Sun Cellular Customer Service Hotline Number
One of the leading mobile telecommunications companies in the Philippines, Sun Cellular delivers excellent mobile services to its subscribers. To serve you better, whatever your problems or concerns with Sun Cellular, you can contact Sun Cellular Customer Service Hotline Numbers below.

To receive immediate help:
  • Using you Sun Cellular mobile phone, you can call 200 for free.
  • Using landline, call (02) 395-8000.
For Sun Postpaid Elite Plan:
  • Using you Sun Cellular mobile phone, call 888
  • Using landline, call (02) 395-8888
For Sun Broadband Wireless Hotline:
  • Using you Sun Cellular mobile phone, call 333
  • Using landline, call (02) 395-333
You can also reach Sun Cellular through its fax number (02) 696-7134.

Do you have any problems with your Sun Cellular subscription?
This article was written by admin under the Mobile Phones category. It has been viewed times and generated 221 comments. The article was created/updated on 22-November-2012.
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Total comments: 221
221 sephfjaysophia   (24-May-2016 10:26 PM)
I accidentally deleted my sun message center,i cannot send any text messages. every time i try to call your hotline,the only voice message i received is "your call cannot completed this dial,please check the number and dial again "

220 Shena Cadampog   (23-May-2016 8:36 PM)
i receive a text from SUN CELLULAR that i won a phone (actual text)"Good news! Dahil pinalitan mo ang iyong settings, lalo nang lumakas ang Sun signal mo, may FREE PHONE ka pa! Abangan ang aming tawag w/in 24-48hrs for detailes!" i did not receive any call... i got the text on May 2 , i call on customer service that was true i have to claim my reward to makati but im her in cebu i cannot spend money going to manila... how can i get my reward not going to makati..... please help me im a retailer

219 maricel   (23-May-2016 9:39 AM)
my sun sim cant send messages,can't received message & can't call..can you help me this problem please...

218 MaryDel Farinas   (22-May-2016 8:15 AM)
suncellular representative called me friday morning 10:41am to inform that i am a winner of suncellular tab give away promo samsung galaxy note 8.0 because of registering egames 50 for almost past 3 months i am continuing to register that promo. she gave me my detail information where i live and also my name so i know it is not a scam! she using a num.+23958000 and i was convince.. she told me to bring valid i.d . when i was about to claim yesterday to my nearest sunshop they are looking for registry mail and told me to call sun hotline. when i talk to csr they dont know how to help me its been two days past but i didnt recieve any mail or text of my registry mail for that egame50 tablet promo. please help me my num is 09431625889

217 Jennifer Antolin   (20-May-2016 12:26 PM)
I would like to ask about the status of my application for plan 599 last May 8, 2016, this is my no. 09501634505, give me feedback about this.Thank you

216 Jennah Tuazon   (19-May-2016 7:28 PM)
Good day, can you please activate my sun number? I haven't used it for a long time but when I can still receive texts and calls though when I tried to reload the server says that my number doesn't exist - 09237353775

215 clarisa loquillano   (19-May-2016 2:16 PM)
hello...good day...

my account no. 0219600836 cel number:09258359280

please send my billing thru my email address for quick payment of bills... until now i still have not received any bills. hope you will accommodate my urgent request.

thank you.

214 Sallie   (17-May-2016 10:19 AM)
Follow-up, I have already my reference number: 718703716..its almost 4 days already after I placed my complaint! I cant use my idd card, I load 100.00 .. so disgusting already, thisnis already my second time that lost my idd load... fir gods sakem pls I need your action, ASAP! Thank you!

213 Charlotte   (16-May-2016 9:33 AM)
Please activate my sun simcard #09435350415 . I cant sent my text but i receive some message.

212 Charlotte   (16-May-2016 9:32 AM)
please activate my no. 09435350415. thanks

211 Jhon sumalinog   (04-May-2016 4:41 PM)
Kindly activate my sun number (09324492019) . I cant reload my prepaid sim, cant send message and cant make a call.

210 Jhon sumalinog   (04-May-2016 4:38 PM)
Please activate my sun simcard # 09324492019

209 mark herbie tabusares   (19-April-2016 10:11 AM)
how to fix error 797 in my sun broadband stick?

208 Cherrelyn Samillano   (07-April-2016 1:23 PM)
Hi. I was already paid since March 31,2016, but up to now my phone is still barred.I cannot make outgoing calls, text & cannot use other services of sun.Looking forward for your immediate feedback. Thank you!

207 Shean   (06-April-2016 2:25 PM)
Please activate my SUN SIMCARD

206 Romeo F. Joson   (01-April-2016 8:41 AM)
Please activate my SUN SIM Card number 0933-521-1553.
I have loaded P15 last Dec. 21, 2015 in Novaliches, Q.C. but it did not receive any load.
Please activate soon, so that I can buy load and use it again. Thank you.

205 Romeo F. Joson   (01-April-2016 8:35 AM)
Please activate my SUN SIM CARD No. 0933-521-1553.
Thank you.

204 Carissa Joy Bangis   (31-March-2016 2:43 PM)
Hi. Why is it that I can't make a call using my sun postpaid plan? It was already paid last March 30,2016 and whenever I try to do outgoing calls I can't call? Looking forward for your immediate feedback. Thank you!

203 rodel reyes   (29-March-2016 5:52 AM)
hi.. i paid my previous balance 3days ago. i called ur hotline to reconnect my line. the person i spoke with told me that he already process my request. need to wait for 6 hours. until now i cant still use my line. i tried to call your hotline but there's no operator to talk to. here's my number. 09258868621 looking forward to your immediate response to this matter. thank you

202 Ritchie   (27-March-2016 6:53 PM)
Please activate my 2 sun number 09222600043 and 09222600040

201 Wella Joy P. Sumogod   (19-March-2016 9:47 AM)
hi I just want to ask about the plan of Mr. Ednard Gil Elorde, why the plan number under his name can't contact anymore?

200 Crizza Mae Parantar   (08-March-2016 6:13 PM)
How to get my mobile number?i cant find it in my sim settings because it says its unknown

199 Rachelle Afaga   (02-March-2016 4:10 PM)
Good day.

Hello sir/mam im the one get bundle plan worth of 599 on February 17, 2016 they told me that the activation is 24hrs but my plan still not activate please can you help me to activate my plan mobile because until now i can't use my mobile...i already talk to the customer service thrice that i wait for another 48 hours..what kind of service is this...the girl said to me because no available for me...

198 Kin Tala Marasigan   (29-February-2016 4:44 PM)
Hi, good day. Can you please reactivate my number, 09329233628. I can accept text from my friends but they can't call me. And I just loaded it a while ago. And it says operation failed. I can't use my load. It's not been 120 days since I loaded it. So my sim is still functioning. Why can't I make phone call and text?

197 Mark Joebelle Celis   (16-February-2016 6:15 PM)
Good Afternoon Ma'am/Sir! I just want to ask regarding signal issue. I am a SUN user since last year, when I started using SUN, the signal was good,even in our house, office, store, but this past few months it seems that my SUN signal is weak, i don't know what happen, because in my cousin's SUN , the signal is good,where on the same place, but with me, its weak and worse NO SERVICE at all.And I don't receive any announcement that SUN is having a rough times regarding with their signal. is it has something to do with my phone settings? or with my chosen mobile networks? Please orient me with this. Please help me regarding this matter. thank you very much. God Bless.

196 Ressie John Penales   (06-February-2016 10:45 AM)
Hi I have a problem with my sun cellular sim. I can't make any call even though I'm registered to a promo and have enough load. Please help me solve this problem this is my number 09421827519.

195 Angela L. corpuz   (23-January-2016 10:11 AM)
Hi good day..i just want ask help for my mom's post paid,its already 1 week but still not activated...we avail this postpaid for some important thngs or reasons..so can you help us to solve this issue?.thanks...

194 Jemie Rasonabe   (20-January-2016 5:55 PM)
i have a problem with my account, can you please help me, i am very much disappointed with this, my bill is too big with my number 09328600566 as to the plan that i have, i am charged with international messages i was confused and dis appointed with this number 447537410250, what can i do with this? i always go to the sunshop to validate this, coz i really do not know why is this happening with my bill??? they have nothing to do with this, can you please help me, i am a loyal subscriber to suncellular if this still happening, i may have to cut my account. please help me.

193 Rosalyn Dubiao   (16-January-2016 2:40 PM)
Hell team,

Hoping you are having a great day.

May I request assistance with the postpaid/plan I have? Is there are period of time before it can activate? I cannot call or text anyone.

I applied the plan yesterday.


Can I also have the number as I forgot to ask for that.

Thanks team.

Hoping to have your assistance and response as soon as possible.

- Ros

192 ELPIDIO JR C EVANGELISTA   (14-January-2016 12:33 PM)
Good PM SUN Cellular Team,

I'm no longer using my Postpaid for more than a month now.
I'm about to settle my bills and have it terminated.
Please accept this as my formal termination request and please don't require me to have this settled at your office anymore.
I'm so busy and have so much work to do.

Mobile Postpaid account detail:
Account No.: 01711773981
Mobile No.: 0932-875-0748

Thank you so much.


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