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Sun Cellular Customer Service Hotline Number
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One of the leading mobile telecommunications companies in the Philippines, Sun Cellular delivers excellent mobile services to its subscribers. To serve you better, whatever your problems or concerns with Sun Cellular, you can contact Sun Cellular Customer Service Hotline Numbers below.

To receive immediate help:
  • Using you Sun Cellular mobile phone, you can call 200 for free.
  • Using landline, call (02) 395-8000.
For Sun Postpaid Elite Plan:
  • Using you Sun Cellular mobile phone, call 888
  • Using landline, call (02) 395-8888
For Sun Broadband Wireless Hotline:
  • Using you Sun Cellular mobile phone, call 333
  • Using landline, call (02) 395-333
You can also reach Sun Cellular through its fax number (02) 696-7134.

Do you have any problems with your Sun Cellular subscription?

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Total comments: 1951 2 3 ... 6 7 »
195 Angela L. corpuz   (23-January-2016 10:11 AM)
Hi good day..i just want ask help for my mom's post paid,its already 1 week but still not activated...we avail this postpaid for some important thngs or reasons..so can you help us to solve this issue?.thanks...

194 Jemie Rasonabe   (20-January-2016 5:55 PM)
i have a problem with my account, can you please help me, i am very much disappointed with this, my bill is too big with my number 09328600566 as to the plan that i have, i am charged with international messages i was confused and dis appointed with this number 447537410250, what can i do with this? i always go to the sunshop to validate this, coz i really do not know why is this happening with my bill??? they have nothing to do with this, can you please help me, i am a loyal subscriber to suncellular if this still happening, i may have to cut my account. please help me.

193 Rosalyn Dubiao   (16-January-2016 2:40 PM)
Hell team,

Hoping you are having a great day.

May I request assistance with the postpaid/plan I have? Is there are period of time before it can activate? I cannot call or text anyone.

I applied the plan yesterday.


Can I also have the number as I forgot to ask for that.

Thanks team.

Hoping to have your assistance and response as soon as possible.

- Ros

192 ELPIDIO JR C EVANGELISTA   (14-January-2016 12:33 PM)
Good PM SUN Cellular Team,

I'm no longer using my Postpaid for more than a month now.
I'm about to settle my bills and have it terminated.
Please accept this as my formal termination request and please don't require me to have this settled at your office anymore.
I'm so busy and have so much work to do.

Mobile Postpaid account detail:
Account No.: 01711773981
Mobile No.: 0932-875-0748

Thank you so much.


191 Manuel G. Pulliedo   (03-January-2016 6:02 PM)
about 09327781405 blocked data please help

190 anne abergas   (31-December-2015 2:14 PM)
i don't have connection but i already paid my bills.. what is happening to sun cellular they're sending bills but i don't have signal..the sunshop baguio says that after 3 days my postpaid will be reconnected..

189 carrie   (31-December-2015 7:49 AM)
my number is 09422006654

188 carrie   (31-December-2015 7:48 AM)
good day ! my sun cellular sim keep on saying that there is problem with my account , maybe it is because i did not use it for already 2 years , i want to reactivate it and i dont know how to . please help me regarding this issue , thank you !

187 paolo codilla   (27-December-2015 2:08 PM)
Hay good day , regarding to the promos that I use , I load my cellphone P15, and I send that to UTA15 TO 247, but I can't register, it reply me that to subscribe blackberry service please text your keyword to 386, please help to register .....

186 Jong Calina   (26-December-2015 7:47 AM)
Kind activate my sim number (09231720862)

185 Jong Calina   (26-December-2015 7:43 AM)
Kindly activate my sun number (09231720862). I cant reload my prepaid sim, cant send message and cant make a call.

184 Fe Sindo Gonzaga   (20-December-2015 3:10 PM)
Hi Sir,

I would like to request regarding my plan bill that would be sent at my office if possible or please send to my email address: fexysindo@yahoo.comp.ph / feg@topdrawanimation.com Here's the address: Suite 601 West Tower, Philippine Stock Exchange Centre, Exchange Road, Ortigas Center, Pasig City 1605 Philippines. Because we removed to Central Bicutan, Taguig. Thank you.

183 RYAN JAY V. CONTEMPLO   (07-December-2015 1:24 PM)
good day..its been a week since i got mu plan 599 but the simcard for postpaid and sim for broadband is not yet activated??pls...fix it immediately thanks

182 chiyuto jerrel   (03-December-2015 5:51 PM)
i lost my phone this is my number 09222292002. i want to trace my phone and number for maps

181 eriel cantos, jr.   (30-November-2015 12:57 PM)
what happen to your network. I can't call or text for a week now!!!! I'm on CTU200 .... this is robbery!!!

180 may   (30-November-2015 7:50 AM)
Its been 5days but my phone sim is not yet activated how can I use the Sim of the phone if its not activated...plsssss activate my phone Sim now

179 MARY GRACE ILAGAN   (26-November-2015 3:08 PM)
Would like to follow up the Samsung tab 3V included in your promo 599, already one month and the tab is not yet available? Im really disappointed. Please give me feedback regarding on this matter. I avail the promo October 16 and until now (Nov.26) Im still waiting...Please.

178 Jennalyn Barandino   (26-November-2015 1:07 PM)
I really hate sun cellular this time because of one of your employee in Sun Cellular Shop at Lipa City Batangas (Robinson's) branch! He is very arrogant and do not know how to assist customers properly. His name is Jason (gay representative who does not want to give his full name). I asked for a sim replacement and activation for one of my subscriptions. It's been more than a month now and I am currently abroad. I asked my mother to make a follow up but instead of assisting my mom, he just said it is being fixed and called the next customer without having a closed conversation/deal with my mom. That is a customer mistreat! Know who you hire because someone like him ruins your image!

177 ziel   (20-November-2015 7:53 AM)
its been 5days you guys haven't activate my broadband , i bought it last monday in SM Megamall, what kind of service are you offering guys?, i expect this broadband would be activated after 24 to 48hrs, tried to call your customer service hotline but unfortunately its always busy! can you help me about this problem?

176 Rey Q. Beatisula   (19-November-2015 3:07 PM)
I have purchased broadband package of sun but for almost 9 days until now it is still inactivate, kindly respond

175 ELMA SAMUYA   (19-November-2015 8:31 AM)
Good day!I want to inquire if how much will I pay if I want to cut off my WiFi plan.Please send your reply to my Facebook account elma.orvillosamuya@facebook.com.Thank you very much and God Bless.

174 James Raiz   (18-November-2015 9:03 AM)
I'm really Disappointed to SUN CELLULAR. Please Send your info about Unli Expiration BEFORE the DATE! AS ALWAYS! AS USUAL!

173 Nelia Tolentino   (26-October-2015 12:44 PM)
please activate my PLAN NOW, I want you activate e may sun plan yesterday I bought a sun sim until this moment no activate happen what kind of your service is this? please activate my plan today thank you

172 thafny   (22-October-2015 5:32 PM)
Hi... I would like to complain. My newly loaded 60 pesos was gone after a few minutes. I send a code of a sun promo but it didn't respond instead it stole all my load.

171 ROWELYN SAQUIN   (20-October-2015 4:01 PM)

Would like to complain regarding poor customer service from a cashier in Sun Business Center at SM City Cebu. Every time I pay the company bills, she replies me sarcastically whenever I ask her. I supposed to complain her to the manager but I come to think of not doing it. I held on my temper not to rebut on her impolite answers. I only know her family name, Pasiolan.

I hope the management will put a suggestion box regarding their front liners.

170 ma. reina borlaza   (19-October-2015 2:28 PM)
Just got my wireless broadband yesterday and i cannot sign in to the device the password i provided is not being recognized by the unit.. how can i remedy this?

169 priya   (19-October-2015 11:56 AM)
I have a problem with your network

168 joven   (28-September-2015 9:43 AM)
i cant load my prepaid account.i never used it for 6 months now.i need help.thanks

167 maricel babasa   (23-September-2015 3:00 PM)
good day!i lost my sun broadband.what can i do?

166 Edison Buntag   (22-September-2015 5:24 PM)
Good evening!
I'm new user of your pocket wifi. I just brought it yesterday Sept, 21
can you pls. help me, because I don't know what to do. I'm not yet activated. The network is still in red. Wifi is connected but I can't access..
What I'm going to do?

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