One of the leading mobile telecommunications companies in the Philippines, Sun Cellular delivers excellent mobile services to its subscribers. To serve you better, whatever your problems or concerns with Sun Cellular, you can contact Sun Cellular Customer Service Hotline Numbers below.
To receive immediate help:
Using you Sun Cellular mobile phone, you can call 200 for free.
Using landline, call (02) 395-8000.
For Sun Postpaid Elite Plan:
Using you Sun Cellular mobile phone, call 888
Using landline, call (02) 395-8888
For Sun Broadband Wireless Hotline:
Using you Sun Cellular mobile phone, call 333
Using landline, call (02) 395-333
You can also reach Sun Cellular through its fax number (02) 696-7134.
Do you have any problems with your Sun Cellular subscription?
This article was written by admin under the Mobile Phones category. It has been viewed times and generated 239 comments. The article was created on .
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hi,,,sun na P-U-K po ang sim card ko puwede nyo ba ako ma help mabalik po ang # ko nawala na po kasi yong p-u-k code ko...almos 6years na ako gumagamit ng sun# ko..pls help me mabalik po..my # is 09239065645;thanks
Please do activate my sun mobile number 09321325581. I wasn't able to use it for 4 months and I think it has been deactivated. I badly need it right now. It will be highly appreciated if you could activate it again. Thank you.
When you dial 200 or 888 there is an answering machine that will reply to you saying check your number and dial again.
also i have a question ..is it normal to receive a text message from sun number even if you are not using it? a scenario happened just last night when i was communicating with my wife the call was cut-off for some reason then while contacting her again a text message came to me from her saying "I'm driving" then after that i called up again and ask if she texted me that she is driving since i knew she is..Now shes planning not use sun or her mobile because she is scared, Mind if you'll reply to these queries??
hi good afternoon please deactivate my samsung j2 with sim card number 09257372796 and my simcard PUK number i dont know were i put and i dont remeber that i hope you will answer me soon as possible thank you
I just want to know how my sun cellular number will have a signal again? It happened last night when the signal of my number has gone. Please help me to repair it, because up until now there is no signal and my clients are contacting me but there is no signal while my officemates sun cellular number has there signal. How does it happen that my number has no signal. Please explain it to me. Thanks.
By the way here is my sun cellular number: +639428142155, please help me to fix it. Thanks again.
I cant reach any of your customer service representative to inform that i already settled my account today amounting to Php 1,512.75. I am asking a favor from you for earlier re-connection. Payment ref#BP-20160530-001557 via bancnet online. acct#0140197432. Hope you can response immediately... Thank you...
I accidentally deleted my sun message center,i cannot send any text messages. every time i try to call your hotline,the only voice message i received is "your call cannot completed this dial,please check the number and dial again "
hello i receive a text from SUN CELLULAR that i won a phone (actual text)"Good news! Dahil pinalitan mo ang iyong settings, lalo nang lumakas ang Sun signal mo, may FREE PHONE ka pa! Abangan ang aming tawag w/in 24-48hrs for detailes!" i did not receive any call... i got the text on May 2 , i call on customer service that was true i have to claim my reward to makati but im her in cebu i cannot spend money going to manila... how can i get my reward not going to makati..... please help me im a retailer
suncellular representative called me friday morning 10:41am to inform that i am a winner of suncellular tab give away promo samsung galaxy note 8.0 because of registering egames 50 for almost past 3 months i am continuing to register that promo. she gave me my detail information where i live and also my name so i know it is not a scam! she using a num.+23958000 and i was convince.. she told me to bring valid i.d . when i was about to claim yesterday to my nearest sunshop they are looking for registry mail and told me to call sun hotline. when i talk to csr they dont know how to help me its been two days past but i didnt recieve any mail or text of my registry mail for that egame50 tablet promo. please help me my num is 09431625889
Good day, can you please activate my sun number? I haven't used it for a long time but when I can still receive texts and calls though when I tried to reload the server says that my number doesn't exist - 09237353775
Follow-up, I have already my reference number: 718703716..its almost 4 days already after I placed my complaint! I cant use my idd card, I load 100.00 .. so disgusting already, thisnis already my second time that lost my idd load... fir gods sakem pls I need your action, ASAP! Thank you!
Hi. I was already paid since March 31,2016, but up to now my phone is still barred.I cannot make outgoing calls, text & cannot use other services of sun.Looking forward for your immediate feedback. Thank you!
Please activate my SUN SIM Card number 0933-521-1553. I have loaded P15 last Dec. 21, 2015 in Novaliches, Q.C. but it did not receive any load. Please activate soon, so that I can buy load and use it again. Thank you.
Hi. Why is it that I can't make a call using my sun postpaid plan? It was already paid last March 30,2016 and whenever I try to do outgoing calls I can't call? Looking forward for your immediate feedback. Thank you!
hi.. i paid my previous balance 3days ago. i called ur hotline to reconnect my line. the person i spoke with told me that he already process my request. need to wait for 6 hours. until now i cant still use my line. i tried to call your hotline but there's no operator to talk to. here's my number. 09258868621 looking forward to your immediate response to this matter. thank you
Hello sir/mam im the one get bundle plan worth of 599 on February 17, 2016 they told me that the activation is 24hrs but my plan still not activate please can you help me to activate my plan mobile because until now i can't use my mobile...i already talk to the customer service thrice that i wait for another 48 hours..what kind of service is this...the girl said to me because no available for me...
Hi, good day. Can you please reactivate my number, 09329233628. I can accept text from my friends but they can't call me. And I just loaded it a while ago. And it says operation failed. I can't use my load. It's not been 120 days since I loaded it. So my sim is still functioning. Why can't I make phone call and text?
Good Afternoon Ma'am/Sir! I just want to ask regarding signal issue. I am a SUN user since last year, when I started using SUN, the signal was good,even in our house, office, store, but this past few months it seems that my SUN signal is weak, i don't know what happen, because in my cousin's SUN , the signal is good,where on the same place, but with me, its weak and worse NO SERVICE at all.And I don't receive any announcement that SUN is having a rough times regarding with their signal. is it has something to do with my phone settings? or with my chosen mobile networks? Please orient me with this. Please help me regarding this matter. thank you very much. God Bless.
Hi good day..i just want ask help for my mom's post paid,its already 1 week but still not activated...we avail this postpaid for some important thngs or reasons..so can you help us to solve this issue?.thanks...
i have a problem with my account, can you please help me, i am very much disappointed with this, my bill is too big with my number 09328600566 as to the plan that i have, i am charged with international messages i was confused and dis appointed with this number 447537410250, what can i do with this? i always go to the sunshop to validate this, coz i really do not know why is this happening with my bill??? they have nothing to do with this, can you please help me, i am a loyal subscriber to suncellular if this still happening, i may have to cut my account. please help me.
192ELPIDIO JR C EVANGELISTA(14 January 2016 12:33 PM)
Good PM SUN Cellular Team,
I'm no longer using my Postpaid for more than a month now. I'm about to settle my bills and have it terminated. Please accept this as my formal termination request and please don't require me to have this settled at your office anymore. I'm so busy and have so much work to do.
Mobile Postpaid account detail: Account name: ELPIDIO C. EVANGELISTA JR. Account No.: 01711773981 Mobile No.: 0932-875-0748
i don't have connection but i already paid my bills.. what is happening to sun cellular they're sending bills but i don't have signal..the sunshop baguio says that after 3 days my postpaid will be reconnected..
good day ! my sun cellular sim keep on saying that there is problem with my account , maybe it is because i did not use it for already 2 years , i want to reactivate it and i dont know how to . please help me regarding this issue , thank you !
Hay good day , regarding to the promos that I use , I load my cellphone P15, and I send that to UTA15 TO 247, but I can't register, it reply me that to subscribe blackberry service please text your keyword to 386, please help to register .....
I would like to request regarding my plan bill that would be sent at my office if possible or please send to my email address: firstname.lastname@example.org / email@example.com Here's the address: Suite 601 West Tower, Philippine Stock Exchange Centre, Exchange Road, Ortigas Center, Pasig City 1605 Philippines. Because we removed to Central Bicutan, Taguig. Thank you.
Would like to follow up the Samsung tab 3V included in your promo 599, already one month and the tab is not yet available? Im really disappointed. Please give me feedback regarding on this matter. I avail the promo October 16 and until now (Nov.26) Im still waiting...Please.
I really hate sun cellular this time because of one of your employee in Sun Cellular Shop at Lipa City Batangas (Robinson's) branch! He is very arrogant and do not know how to assist customers properly. His name is Jason (gay representative who does not want to give his full name). I asked for a sim replacement and activation for one of my subscriptions. It's been more than a month now and I am currently abroad. I asked my mother to make a follow up but instead of assisting my mom, he just said it is being fixed and called the next customer without having a closed conversation/deal with my mom. That is a customer mistreat! Know who you hire because someone like him ruins your image!
its been 5days you guys haven't activate my broadband , i bought it last monday in SM Megamall, what kind of service are you offering guys?, i expect this broadband would be activated after 24 to 48hrs, tried to call your customer service hotline but unfortunately its always busy! can you help me about this problem?
Sir/Madam, Good day!I want to inquire if how much will I pay if I want to cut off my WiFi plan.Please send your reply to my Facebook account firstname.lastname@example.org.Thank you very much and God Bless.
please activate my PLAN NOW, I want you activate e may sun plan yesterday I bought a sun sim until this moment no activate happen what kind of your service is this? please activate my plan today thank you
Would like to complain regarding poor customer service from a cashier in Sun Business Center at SM City Cebu. Every time I pay the company bills, she replies me sarcastically whenever I ask her. I supposed to complain her to the manager but I come to think of not doing it. I held on my temper not to rebut on her impolite answers. I only know her family name, Pasiolan.
I hope the management will put a suggestion box regarding their front liners.
Good evening! I'm new user of your pocket wifi. I just brought it yesterday Sept, 21 can you pls. help me, because I don't know what to do. I'm not yet activated. The network is still in red. Wifi is connected but I can't access.. What I'm going to do?
163Marie grace luancing-flores(16 September 2015 9:22 PM)
Good pm! We recently applied new postpaid sun plan last sept 13 at marquee mall clark, angeles under the name of vince edward flores with acct no. 0209642476 plan 799, lenovo KRAFt unit 799 CTU trinet. We were told at marquee mall that we just wait for 24-48 hrs for activation but still it's been 3 days and we have no network yet. Hope for speedy service of sun .
i paid my postpaid plan with accnt. no. 0180427392 last 07September2015 at 2:12 pm intended for my mobile number 09255113460 with total amount of P900.00 to reconnect my line but as of now it is totally DISCONNECTED, three days had passed i cannot use my postpaid plan, pls sun help cellular employee. thanks.
159stephen m. tolentino(09 September 2015 6:03 PM)
Hello sir/mam im the one get cellphone plan worth of 499 on sept 8,2015 they told me that the activation is 24hrs but my plan still not activate pls can u help mo to be activate my plan mobile bcoz until now i cant use my mobile...pls answer me
Hi i cant seem to make outgoing calls from my sun prepay sim card but i still can receive incoming calls and text. I cant even call the cust.service always gets an error that there is a problem on my acct. Pls.help thanks
Sir/Madam: Just to inform your good office that I have applied for a postpaid plan to your business office at Mactan Gaisano Island Mall in Lapulapu City on August 25, 2015. I have received the unit of plan 499 with initial cash out of P1,700.00 and with the instruction that the unit will be activated after 24 hours. But sad to noted that until now August 29, 2015 the unit was not activated. I hope you cand help me so that I can start using my sun postpaid plan. Your immediate action regarding this matter will be certainly appreciated.
Hi, good day, I need some support. The problem is I forgot the PUK code of my sun sim number. I don't want to lose this sim. because I have a lot of contact in their, I used this sim card for almost 5 years. the mobile number is 09336018112,
hello good evening my retailer sun sim card is sim rejected i bought it on august 9,2015 then in august 20,2015 i load it worth 800 but this morning august 22, the sim is rejected!!! Please help me to activate my retailer sim !! This is my number 09336547756....please help me!! I need it now to activate!!!!!
Hello. Im really worried about my old sim. I've been using it for many years and I want to keep this number. But this morning upon arrival in my ofice it has no signal anymore. When I woke up by 6:30 am it's still active and my sister received my message using this number but now its not active. I have tried it with my other celphones and its not working anymore. Can I still have my load and regain my old number?Thank you.
Good day! I loaded a TU150 a week ago in my number 09224502966 , supposedly my load will expire by next month which is September. I was shocked this morning when I don't have any calls anymore nor to text a message! I got angry because my load lasted only for 1-2 weeks I guess. So please bring back my load! I have some important to communicate with! Hoping for your cooperation As soon as possible.
Ipapa block po sana namin ang company sun simcard na ang number ay (0922-829-8263) kase nanakaw po ito. Tumawag po ako sa hotline na ito: To receive immediate help: Using you Sun Cellular mobile phone, you can call 200 for free. Using landline, call (02) 395-8000.
Pero sinasabe lang invalid ang number na na input ko. ASAP po sana ma iblock ito kase ginagamit pa rin ng nagnakaw ang simcard.
Good day, this day @ 5am in the morning, i still have a strong sun network, i played COC and other internet games on my asus phone. At 8am, i saw an X mark on a signal network, it means NO SIGNAL, i restart my phone and still no signal. I turnoff my phone and get the sim card to clean, i put it again and turn it on. Unfortunately no signal again. I turn off again and get the sim card, to put in other phone (lenovo), still there's no signal. So i buy a globe sim card and there's a signal, it means that my asus phone is not the problem its my sun sim card.
Every month, i buy a load of TU200 and 1000pesos load for i999 mobile internet. Kindly trace my number if it is activate or deactivate. I want my load back. 0932-6716475 PLEASE HELP! THANK YOU!
Hi I just need some help! How can i activate My prepaid sun number 09239817601, I can recieve some calls but I can call it back and sending txt as well. And also every time I reload it doesn't recieve a load, they replied was "Subscriber not exist" what does it means? Need your feedback please. ..
i buy a load worth 100 pesos for my sun broadband wireless prepaid,but i send a wrong key instead a regular load,i send in LITE100 was not avialable for my computer because this promos is avialable only in mobile phone.i want to get it back that 100 because im not consuming that load.please......reply now
i am sun broadband prepaid wireless connection subscriber,recently my signal got down and can't perform any connection,like social media. before it happen i am so much satisfied about my connection but these fast few days i am having trouble with it. help please.. loosing so much money and time... hope to get reply ASAP.......
hi good day. i just want to ask, ive been calling sun hotline for how many days now but everytime i enter my mobile # they always say that my # is invalid. how come it is invalid when my sim is retailers sim?!
I'm not very happy that Sun doesn't have a prepaid sim replacement service. I lost my phone along with my prepaid sim and now I'd have to get a new sim with an entirely new number. I hope you'll have this service in the future but as of now, it's thumbs down for Sun.
Good day. I am just concerned of the network service in our place. I am always subscribed in the Call and Text Unlimited promo but I am having a hard time enjoying the service because the network is always busy. There are also times that while dialing, the phrase "call ended" appears on my screen which means that I am not able to connect. Please fix the problem in the network because sometimes it causes inconvenience. Thank you.
Hi! Good day Sun cellular! My sun retailer sim has a few problems. I registered it successfully but when I tried to change my pin. It says "pin is incorrect". But I wrote the old pin exactly. Please I need to fix this right away. Hoping for your immediate action.
Good evening! I am really frustated for the service your are giving. I have a concern since January with regards for the waiver of my two-month charges on my mobile postpaid plan due to non-usage of the phone because of the maintenance happen. But sadly,until now,there was no action taken with my request. I am asking for the status and feedback for my request and looking forward for your immediate response, My mobile number is 09255023817. Hoping for an urgent reply.thank you.
Good morning Sir/Ma'am, Since yesterday afternoon, I can't call, text or receive a message from my Sun SIM card, number 0932 1621091. It says unable to connect the Sun/Smart network. Kindly check my number and for this problem. I hope I can use it today Sunday again. Thank you in advance.
Good afternoon just to ask a little help from your good office my simpack did not work since yesterday with # 09238994724 the problem is no signal available can't send or call to other number. Hoping for your immediate action. Thank yoi
I got my sun plan 450 last January 2015,my problem is the phone is not working anymore we pay the half of the upfront fee already and then we got the phone from cebu, we inquire here in SUN Sorsogon if ever they can fix it but they refuse, they told us that sun does not have that phone (CMP500), my question is can we stop paying the postpaid subscription because we cannot use the phone anymore because it didnt work at all..and if not what service warranty we can get..?
i just wanna ask why is it my sun sim was not able to received a load? im just trying to load 1day unli call & text 25. Im also trying balance inquiry and the replied was "sorry, operation failed. please contact the call center?" what happened to my sim?
i am calling hotline number 200, then they have an option that i need to dial my postpaid number, when i enter my 11 digit number, they are tekking me that i enter an invalid number. But i always enter my right 11 digit number. Please help me
My sun number cant recieve load..what can i do i try all possible number to call sun cellular but it didnt work. it only says that please contact the customer service represantative but i dont know what the number to dial.i hope you can help me
Hello..can you help me because when i did not received the load when i loaded my number, then when i was trying to call your CSR it just says .. "there's a problem with your account please contact your CSR".. but then no CSR answering.. please help me
I cant send text messages but I can call and receives there call and text. Can you please help me? I already delete all my messages and insert my sim card to other phones and still I can't send text messages. Please help me ASAP thanks a lot.
I can't send sms and idk why, can you please help me? The problem is in my sim card because I tried to insert it in other cellular phones and still I can't send sms or text but I can call others and receives there text's. Please help me.
i bought a sun prepaid card worth 50 pesos the indicat e call text surf but when i scratch it and put it in the cellphone it doesnt work i dont know whats the problem but they dont accept it....and i also call your hotline but nobody is answering...only answering machine
"Write as if talking to a good friend???" you're all unfriendly as it is, have you been attending to these comments at all? anyway, I personally think this is a bogus site and sun cellular is lousy network but still I'm going to give this one a try... do you have at least one customer rep, or do you actually have at all? no thanks! :0
We have just receive our SOA but we cant use our plan. Our plan/sims are not yet activated. We are 5 who avail our plan, 2 of us avail last tues and the others, yesterday. how can we activate our sim? Does anyone here know how? the agent said, we have to wait for a txt and until we havent receive any txt of confirmation..
I am a sun prepaid reloader, I have a customer whom I regularly loaded with TU200 every month, the last month I loaded him with TU200 is on May 16, 0722H but according to him, his load expired last night June 15, which should supposed to be have to expire today.
may i ask kung ilang Customer Service Representative ang nagtatrabaho sa inyo? Ni isang tawag ko walang sumasagot! mapa-200, 395-8000, 395-3333, wala! nakakapikon na nga ang internet connection nyo, mas malala pa yang pagtawag sa customer service hotline nyo!
bakit hindi makatawag sa kahit sinong naka sun subscriber? may problem ba line nnyo? kasi nahit mag send failed always..paki ayos nyo naman..kasi maka panira kaayo ng araw..may mga importanteng tatawagan hindi matawagan..kasi always call ended hindi maka connect sa tinatawagan..
Hi, This is Jacqueline Baccay, an employee from United Travel Consultants, Inc. I am holding one of the company phones that is the Sun Cellular Plan and I lost the phone. What should I do, so that the SIM card will not be used, so that you cannot send call or tecpxt. Thank you!
Hello..ive been calling 200 since last night but no one answers...i dont have any service on my mobile phone..i changed my postpaid number last saturday but until now its not activated and the old number has no service too.pls help me with this..thanks
i would like to ask why my load is not yet getting through my sun broadband prepaid. i cant even max out using my wifi for the whole day when i loaded it 50.00 and it should be 1 day internet unlimited. heres my number 09337010980. please do help me and connect me on internet.. badly needed. thank you.
Please have my line connected I paid my bill yesterday due May 21 at bayed center in waltermart e. Rodriguez ave., and also my due of 1,638 for the usage of my roaming hoping to be connected today need it for hospital use.
I would like to ask what happen to my prepaid sim, I can't reload my prepaid sim at any amount but I can receive text and call to others. I tried to contact or call your Costumer Service Representative toll number 200 but it says "There is a problem in your with your account, Please contact costumer service representative." Please let me know what happen... hope your quick responce about my querries... thank you in advance. Here's my number 09435065505
Having a really slow connection start at 6am to 1am with download speed ranges from 90-100kbps.... I've been experiencing this slow connection from your network for about 4 days. And this really annoys me. Can you make a quick actions for this complaint. And please make it very quick. I've search and their are many other Sun Broadband subscribers also experiencing this problem with your connection. I wish that you make actions for this.....Thanks....
hi good evening.. i want to follow up my line application in plan600 ..i wanted to hear some feedback about that.. please notify me if I'm qualify or not for the said plan.. thank you.. i hope your immediate response regarding to this..