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Sun Cellular Customer Service Hotline Number
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One of the leading mobile telecommunications companies in the Philippines, Sun Cellular delivers excellent mobile services to its subscribers. To serve you better, whatever your problems or concerns with Sun Cellular, you can contact Sun Cellular Customer Service Hotline Numbers below.

To receive immediate help:
  • Using you Sun Cellular mobile phone, you can call 200 for free.
  • Using landline, call (02) 395-8000.
For Sun Postpaid Elite Plan:
  • Using you Sun Cellular mobile phone, call 888
  • Using landline, call (02) 395-8888
For Sun Broadband Wireless Hotline:
  • Using you Sun Cellular mobile phone, call 333
  • Using landline, call (02) 395-333
You can also reach Sun Cellular through its fax number (02) 696-7134.

Do you have any problems with your Sun Cellular subscription?

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Total comments: 1791 2 3 ... 11 12 »
179 MARY GRACE ILAGAN   (26-November-2015 3:08 PM)
Would like to follow up the Samsung tab 3V included in your promo 599, already one month and the tab is not yet available? Im really disappointed. Please give me feedback regarding on this matter. I avail the promo October 16 and until now (Nov.26) Im still waiting...Please.

178 Jennalyn Barandino   (26-November-2015 1:07 PM)
I really hate sun cellular this time because of one of your employee in Sun Cellular Shop at Lipa City Batangas (Robinson's) branch! He is very arrogant and do not know how to assist customers properly. His name is Jason (gay representative who does not want to give his full name). I asked for a sim replacement and activation for one of my subscriptions. It's been more than a month now and I am currently abroad. I asked my mother to make a follow up but instead of assisting my mom, he just said it is being fixed and called the next customer without having a closed conversation/deal with my mom. That is a customer mistreat! Know who you hire because someone like him ruins your image!

177 ziel   (20-November-2015 7:53 AM)
its been 5days you guys haven't activate my broadband , i bought it last monday in SM Megamall, what kind of service are you offering guys?, i expect this broadband would be activated after 24 to 48hrs, tried to call your customer service hotline but unfortunately its always busy! can you help me about this problem?

176 Rey Q. Beatisula   (19-November-2015 3:07 PM)
I have purchased broadband package of sun but for almost 9 days until now it is still inactivate, kindly respond

175 ELMA SAMUYA   (19-November-2015 8:31 AM)
Good day!I want to inquire if how much will I pay if I want to cut off my WiFi plan.Please send your reply to my Facebook account elma.orvillosamuya@facebook.com.Thank you very much and God Bless.

174 James Raiz   (18-November-2015 9:03 AM)
I'm really Disappointed to SUN CELLULAR. Please Send your info about Unli Expiration BEFORE the DATE! AS ALWAYS! AS USUAL!

173 Nelia Tolentino   (26-October-2015 12:44 PM)
please activate my PLAN NOW, I want you activate e may sun plan yesterday I bought a sun sim until this moment no activate happen what kind of your service is this? please activate my plan today thank you

172 thafny   (22-October-2015 5:32 PM)
Hi... I would like to complain. My newly loaded 60 pesos was gone after a few minutes. I send a code of a sun promo but it didn't respond instead it stole all my load.

171 ROWELYN SAQUIN   (20-October-2015 4:01 PM)

Would like to complain regarding poor customer service from a cashier in Sun Business Center at SM City Cebu. Every time I pay the company bills, she replies me sarcastically whenever I ask her. I supposed to complain her to the manager but I come to think of not doing it. I held on my temper not to rebut on her impolite answers. I only know her family name, Pasiolan.

I hope the management will put a suggestion box regarding their front liners.

170 ma. reina borlaza   (19-October-2015 2:28 PM)
Just got my wireless broadband yesterday and i cannot sign in to the device the password i provided is not being recognized by the unit.. how can i remedy this?

169 priya   (19-October-2015 11:56 AM)
I have a problem with your network

168 joven   (28-September-2015 9:43 AM)
i cant load my prepaid account.i never used it for 6 months now.i need help.thanks

167 maricel babasa   (23-September-2015 3:00 PM)
good day!i lost my sun broadband.what can i do?

166 Edison Buntag   (22-September-2015 5:24 PM)
Good evening!
I'm new user of your pocket wifi. I just brought it yesterday Sept, 21
can you pls. help me, because I don't know what to do. I'm not yet activated. The network is still in red. Wifi is connected but I can't access..
What I'm going to do?

165 stephen c. miranda   (21-September-2015 3:38 PM)
can i request if there are payables realting to my sun broadband subscription which was initially applied & approved last August 19,2015. Hope you can give your swift reply on this matter. Thank you

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