Abrupt sleep after battery replacement, diagnostics can't find problem

"Hi @jrcharney ,

Did you see my last comment in the comments section under your question, (click on the “show more comments” link), you didn’t mention it? ;-)

Also which LED's are flashing as that code doesn’t seem to be there. They only go to 3-6 for the diagnostic LEDs and the Power LEDs don’t have a number count code

As an aside did you notice that the support page for your model has urgent updates for the BIOS 13 Jan 2020, Intel Thunderbolt Controller driver 06 Mar 2019 - updated 9 Aug. 2019 and Intel Management Engine Components Installer 20 Dec 2019.

The BIOS and Management Engine updates appears to be more security related but the Thunderbolt update appears to be more about stability.

Anyway it won’t hurt to update them all but do it one at a time and then wait until satisfied that it is OK before doing the next. Perhaps try the Thunderbolt Controller driver first"

"You got a defective battery based on the discharge curve. Get it replaced and try again before you go blaming other parts of the laptop. Unless you have issues with 2 replacement batteries it's probably not a laptop problem.

Dell is picky about the charger Sense IC having the right hex ID to charge the laptop - they really don’t care about batteries as much. The laptops do reject 3rd party packs, but I’ve never seen them reject a properly decrypted one - it’s the ones that were done wrong or have bad values that don’t match what the laptop is expecting. Dell does sell parts (often not directly to limit liability), so I would not have settled on a clone since you can get a genuine battery. The best clue is price - if it wasn’t that much cheaper then what a company like Parts People sells for ($150) it should be fine. I would be suspicious of anything under ~$130.

If the battery is too cheap, it’s likely a knockoff unless it came from a asset liquidation from a company who sells Dell parts AND it came from Dell directly before the discount seller got it. I totally get it for something like a D630, but the part is available and it's internal so if something goes wrong it isn't like the old days where you removed the pack and saved the laptop if you have time."

"I ended up changing the critical battery action in Windows and it solved the problem. It seemed that intermittently, while plugged in, the battery would flag up as critical and Windows would put the machine in to hibernate. It did the same with a battery I supplied and one the customer supplied.

In the end the customer was happy to keep the battery he supplied as it actually held a charge unlike his original and just use it with this work around. I stress tested it for a couple days and it didn’t hibernate and he’s been using it since with no problems. Not the best solution but at least he has a working battery and his laptop doesn’t hibernate while plugged in."

With my XPS 13 9350 setting the critical action to do nothing is certainly better than letting it go to sleep. It’s just a matter of dismissing a dialog instead of having to restart everything. Also, it seems like its hitting this condition a little less after I set the critical battery action to do nothing. A real solution would be better and I also would welcome an answer as to how to fix this instead of simply circumventing it like I am doing now. As far as I can tell Dell no longer sells new batteries…I have been in contact with Dell about it getting a new one. I would rather not get a new one as the 3rd party one is working fine except for this hibernation issue that popped up after I put the replacement battery in.

"Martin, go into your power settings and advanced power settings - go down to battery and select the following options:

- Critical Battery Notification> Plugged in> off

- Critical Battery Action> Plugged in> Do nothing

- Low Battery Notification> Plugged in> off

- Low Battery Action> Plugged in> Do nothing

It will still flash the warning lights, but the computer will keep working without any issues or problems.

If I unplug my laptop from the power none of the issues happen, hence I only applied these notification/action settings to plugged in options."