Why does my iPhone 7 Plus rear camera show black screen?

Why does my iPhone 7 Plus rear camera show black screen?

I accidentally dropped my phone a few days ago and found out the rear camera and flashlight are not working on the camera app. Instead it showed a black screen and in video mode there was an icon saying ‘iphone needs to cool down before using flash’ I tried using the snapchat camera but no luck there. So I took my iPhone to a local repair shop. They checked the connections were fine and my camera might be broken. By chance, today I opened my messenger camera by chance and it was working absolutely fine. I have tried reset/reboot and factory reset but still can’t access my back camera except from the messenger app.

Asked by: Guest | Views: 229

Total answers/comments: 6

Comments display order:

Guest [Entry]

"So you are saying that the REAR CAMERA works in messenger but not in Snapchat or Camera mode?

That's certainly odd, I wouldn't expect that camera access would be different from one app to another. However, if the tech said the camera is properly connected, then I would suspect the logic board sustained some damage from the fall. Ultimately, this will have to be probed by an experienced micro-solderer as it could be a tiny component was dislodged. There's no way to troubleshoot this ""remotely""...

EDIT

This could be a hardware or software issue. I addressed hardware issues above but as some posters ( Daniel & tr30yackel) mention below, you should check the Settings / Privacy / Camera settings to insure that the app in question is accorded access."

Guest [Entry]

I had the same problem, I had to install an alterative app for camera, in my case "Lightroom CC" was the application that put the rear camera to work again. :)

Guest [Entry]

I was having same issue. My resolution was this: Settings / Privacy / Camera/ close all third party apps that had access to camera. close out and restart iPhone. Yeah success it worked.

Guest [Entry]

this could be stupid, but… did you try to look in settings/privacy/camera? some apps restrict use of camera (maybe that’s the solution for someone. best regards and luck.

Guest [Entry]

I don’t know if this is already been properly answered but I have the same problem and I have figured out that when you switch to 2X zoom it’s switching the actual camera to the digital zoom camera and cam that advances the focus and the depth…, which is the camera on the right when looking at the back. So for some reason the main camera is not working, but the secondary camera/zoom camera for some reason Works fine.. I am waiting on a warranty replacement, as this is my fourth iPhone 7 Plus that I have had replaced, Luckily not with the same exact problem. I’ve been talking to Apple and really want a solid answer because with all of the above, it’s not the board, or anything. It has to be the camera itself, my guess something to do with the advanced auto focus and gyro-stabalizer.

Guest [Entry]

I fixed my iPhone 7 plus with the same issue by replacing the rear camera and the phone works very well right now.