Why is my Classic Brew button not working?

I went to call the customer service number and they told me there is no way of fixing it. Instead they told me that they can send a new unit for a $156. I was disappointed . Kohls is even selling it for $99.

I got the classic Brew to work by unplugging the unit waiting for a few minutes and then plugging it back in while pressing the button at the same time.

I think it is a design floor, I believe it is not sealed properly and water leaks in and reeks havoc with the controls