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Why is the screen of my Microsoft Surface Studio not working anymore?
The screen of my Microsoft Surface Studio (1st generation) suddenly has turned black and does not work anymore. The computer itself works, because if I connect a monitor to the mini-display port, I can see Windows and the system is functioning fine. This way, I discovered that the internal screen is not recognized by the Nvidia card. However, I can still authenticate with Windows Hello, use touch to move the mouse, use the camera, play sounds and see that the backlight is working. The only problem is that the screen stays black. I have tried to forcefully shut down the computer several times (by pressing the power button for 10 seconds), start in BIOS mode (by pressing volume up and powering on), tilting the computer, changing the position of the screen, etc. - nothing works. Clearly, something is broken - but what?. Is there anybody who can give me some ideas what might be wrong and where to start looking? The warranty has already expired.
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