The power base is spinning but the extractor cup doesn't spin.

The power base is spinning but the extractor cup doesn't spin.

My NutriBullet was working fine but suddenly the extractor cup stopped spinning, though the power base base is still spinning. I removed the extractor cup and I noticed that the rubber underneath the extractor was trimmed. Where is the service center? They told me when I bought this machine it’s a lifetime warranty, can you provide me the tel.# and the location of the service center near here in Las Pinas City, Philippines.