Touch not working after screen replacement

Touch not working after screen replacement

I replaced the digitizer and OLED screen on my Moto Z Play and now touch isn't working on the screen. I made sure everything is seated properly, but it's just not working at all. The only thing I can think of is that somehow the zif connector for the pair isn't seating all the way in as the line on the cable does not sit exactly at the opening where the cable mates, but about a millimeter out from it.

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bert [Entry]

According to Motorola this is a known issue and the data needs to be backed up on any Motorola phone before doing any repair. To fix the issue the phone needs to be factory reset. Before performing the factory reset make sure you do everything else as to not lose the customers data.