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Why is my Airpod case not turning on or connecting to my phone?

Why is my Airpod case not turning on or connecting to my phone?

I got Airpods in early March and they've been working and feeling great. I dampened them with a moist towelette which might be the problem. I charged them overnight, but it the morning when I opened the case the small light did not light up green, orange, or white and my phone did not connect to them automatically or manually. It may be a charger cord problem. The outlet was doing well with other devices.

Asked by: Guest | Views: 82
Total answers/comments: 5
bert [Entry]



Rep: 73


bert [Entry]

"*Get another AirPods case and charge YOUR AirPods units in another case to determine if your case, or either AirPod is bad.*

Do you have any friends that have AirPods? If so ask them if you can put your left and right unit in their case. If both of them charge you'll know they are not the problem. The problem likely lies within the charging case. You can buy another case from Apple for around $70.

If your AirPods don't charge in another case then the problem likely lies with the AirPods. If they do charge I suspect your charging case is to blame."
bert [Entry]

"Basically throw them out the &&^&^$^ window and get a new pair…. No im joking i have encountered an isssue in which the case is determined to be at a status of being dead, and even when put on charge there is no way the case is turning back on. Honestly will consider returning item. I will try fix tonight and if i do i will update you guys. Its just pretty $@$*!& that after 3 months, £200 bluetooth headphones can &&^&^$^ go through so many errors. Tbf it well feels like i have been &&^&@@ over by Apple but will find solution and update

Yours truly, Callum

Add snapchat @ziegcal if you can update me on a solution."
bert [Entry]

Guys, I'm having this problem too. My airpods were just acting normally untill one day battery drained to 0 and now I can no longer use them. When I plug charger no response. No light. No sign of life. Zero. Zilch. Nada. Can you guys help me out? Is there anything promising or they are finally dead?
bert [Entry]

I think you have to press button on the back of the charging case. The pairing with the iPhone part I don’t know.