Go to Chinabank website (http://www.chinabank.ph) and click the "Forgot your password" link.
You will be redirected to a new page and prompted to enter your USER ID and EMAIL ADDRESS in the fields.
If entered correctly, you will receive a message on your email that shows instruction/information of your lost password.
Procedure on How to Recover Both Lost/Forgotten Password and User ID
Call Chinabank's ATM Center at telephone numbers (02) 885-5423 or 885-5425 and request a new set of passwords or request for your current User ID. Be ready to answer some questions for identity verification. You will be instructed to pick-up the password mailer in your branch of account.
Another option is to send a message to Chinabank's online banking email addresses:
Do you want to recover your lost User ID and Password?