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Cebuana Lhuillier Money Transfer Terms and Conditions...

In the Philippines, one convenient way of sending money to our loved ones or to someone whom we have business transactions is through Cebuana Lhuillier Money Transfer (Pera Padala). As a Cebuana Lhuillier customer, it's important to know its Terms and Conditions in order to determine the things needed to do such as:
  • How to receive money in Cebuana Lhuillier?
  • Is valid id required in Cebuana Lhuillier?
  • What to do in case of loss or damage of Pera Padala Form, changes, refund or cancellation of money transfer in Cebuana Lhuillier?
  • What to do in case of complaints of Pera Padala transactions?
  • What to do in case of delay, non-payment or underpayment of the money remittance?
  • What to do in case of lawsuit?
These questions are being answered in the Terms and Conditions of Cebuana Lhuillier Pera Padala:

1.  All transactions under Cebuana Lhuillier Pera Padala are subject to the rules and regulations prescribed by the anti-money laundering council (AMLC) and all parties hereto are mandated to comply.

2.  Sender shall be responsible for notifying the recipient of the money transfer and providing the recipient with all the necessary information to claim the money transfer

3.  To claim the money transfer, recipient must provide all relevant information related to payout and present one (1) valid id with current photo (from a list of ID's prescribed by the branch), the branch reserves the right to ask for additional identification document, as it deems necessary.

4.  Requests for amendment, refund, or cancellation must be directed by the sender to the branch where the sending transaction was made. The sender is required to submit his copy of the "Pera Padala Form" without which the request will not be processed. In case of damaged or lost form, sender is required to submit a duly notarized "Affidavit of Loss" in its place.

5.  Request for refund, amendment, and cancellation shall be subject to corresponding fees.

6.  Complaints regarding this transaction must be in writing and duly received by the "sending" Cebuana Lhuillier Pawnshop branch within fifteen (15) days from date of transaction, otherwise it shall be forever barred.

7.  In case of delay, non-payment or underpayment of the money remittance whether by fault or negligence of the company or its employees, neither shall be liable for damages beyond the sum of three thousand pesos (3000), in addition to the refund of the principal amount of the money remittance and the service fee. In no event will the company or its employees liable for any indirect, special, incidental or consequential damages.

8.  In case of suit, parties agree that venue shall exclusively be with the proper courts of Makati City.

9.  The branch reserves the right to refuse the processing of any transaction which, in its discretion, may be violative of the anti-money laundering act or any applicable law. The company and its employees shall not be liable for any refusal of this nature.

For more inquires, please contact the following phone numbers below.

Cebuana Lhuillier Customer Service Hotline Number
(02) 899-6208 (PLDT)
728-3826 (Globelines)
091781CARES (22736) GLOBE / 091881CARES (22737) SMART
Email Address: care@pjlhuillier.com

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"Cebuana Lhuillier Money Transfer Terms and Conditions" was written by Mary under the Business category. It has been read 35413 times and generated 0 comments. The article was created on and updated on 19 November 2012.
Total comments : 11
Geia Galan [Entry]

Totoo po bang kailangan ng sender yung picture ng valid I.D ng receiver para makapagpadala?( Galing America po paPinas)
Lalalao [Entry]

Pede po ba mag claim ang 18yrs old below ng pera padala from abroad?

mam/sir help, i was scam they asked me to send photos of mine and a license of mine back to back, here come i found out that i was scam
Adelwisa Hisarza [Entry]

I’m here in other country I send money in ph today
How Long the expiration to claim?
paul [Entry]

I have a concern. I will be claiming money under my name but I'm not in the Philippines right now. Until when it should be claimed?
Rosebell ortega [Entry]

Ilang days bago mag expired and pera na pinadala?
mark larry aguinaldo [Entry]

hi!.. i lost my school ID, can I use my school transaction fees to claim my cash. ?
Relyn A. Mungcal jr [Entry]

Why in balanga bataan branch are not accepting to claim my sending money to my sister...
glen [Entry]

i send my money through my name but im not yet in the philippines to claim it.until when it should be claim
thess... [Entry]

I have a concern. I will be claiming money under my name but I'm not in the Philippines right now. Until when it should be claimed?
my name is maria teresa c. lagarde
tin2 [Entry]