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Cebuana Lhuillier Customer Service Hotline

Cebuana Lhuillier aims to provide not only employee satisfaction but also customer satisfaction. They promise that in all they do, they will execute with integrity, service excellence, care and social responsibility.
That's why, Cebuana Lhuillier provides a way to communicate with their customers through their Customer Service Hotline number.

You can contact Cebuana Lhuillier at the following numbers:
  • 899-6208 (PLDT Telephone)
  • 728-3826 (GLOBELINES Telephone)
  • 09178122737 (Globe)
  • 09188122737 (Smart)
You can also email them at their email address: care@pjlhuillier.com

Do you have any concern or problem with Cebuana Lhuillier?

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"Cebuana Lhuillier Customer Service Hotline" was written by under the Directory category. It has been read 18489 times and generated 42 comments. The article was created on and updated on 11 November 2012.
Total comments : 42
Julius Villela   (06 November 2020 1:24 PM) [Entry]

How to recover username and password in cebuana? Dina ako maka log in internal error lumalabas. How po sana matugunan po ito. Bumili ako ng isang card again in cebuana but niregister sabi you have already account. please please po? Thank you
Rosanna alumbro   (17 July 2019 5:31 PM) [Entry]

Bad service
I send on Sunday until Tuesday my money never release!telling cannot be found.Lol
How can you the customer that you say you don't have money to give it.untilling to come back again.i will not send any more money from CEBUANA
Jemimah   (31 August 2018 8:27 AM) [Entry]

Dear, Cebuane lhuillier.
I have big concern in ur brances. Bkit pag big amount ang pinapadala sa inyo wla lagi pundo... At minsan sabi nang nsa counter my problima sa pinapadalhan ko dto.. Dto po kc ako ibang banda in short wla nman tlga prob dito..plzz lang po wag nyo nman lukohin customer nyo pag di nyo mbigay good service nyo close nyo nlang...
mary joy Alcantara   (21 February 2018 5:14 PM) [Entry]

Good day!

I just want to ask if i can still renew my Happy loan?I was fully paid it 2/15/2018.

hoping for response.Thank you and God bless.
Eunice   (06 September 2017 10:26 AM) [Entry]

Hi, pwede ko po ba i ask if how can i change the name of yhe reciever kasi wrong po yung surname na nalagay? Di po kasi ko maka punta sa branch. Thankyouu!
Demy   (08 May 2017 8:06 PM) [Entry]

Can you replace your security guard here at cebuana lhuillier check point branch paciano rizal calamba city laguna bukod s bastos ng kausap he will decide with his own without consulting your teller and sabi nya wala daw transaction because walang network connection hindi sila nagmanual dahil nagdodoble daw ng send ang control number. I'am here around 7:55pm and sabi niya sarado na daw sila but the store close is 8pm.
Can you make immediate action regarding this matter...
Anne   (14 January 2017 7:55 PM) [Entry]

Good evening admin!
I'm waiting for the update regarding the issue about my mom's bracelet. Your employee stated that we already redeemed it last July 2016 samantalang nawala ang pawn ticket niya ng Dec.2016. Hoping and praying for your immediate response. Thank you
bethlogins   (05 September 2016 0:18 AM) [Entry]

Good evening l had a bad and traumatized experience at cebuana Plaridel Bulacan branch last August 19 at 5:,20  afternoon i came there to appraised my bracelet if how much i can pawn  it,  before my bracelet can be pawned in other pawnshops amounting 5k. as i give it to the staff to ask if how much , the staff told me namamagnet daw at hindi tutuong gold i was shocked and  i said to her na galing ito sa ibang sanlaan before then she said e di doon mo dalin. Ganun ba dapat makipag usap ang isang empleyado sa costumer then i leave na galit na galit i was thinking na niloko ba ako ng dati kong pinagsanlaan before, na pinalitan ba nila yung isinanla ko ng fake. iniisip ko kung pano ko irereklamo yung pawnshop hindi ako makatulog ng almost 2 weeks my daughter's told me to try to other branch of cebuana baka hindi daw na train yun ng plaridel branch. Everyday natatakot ako every time na madadaan ako sa cebuana para mag pa appraised natatakot akong sabihin na hindi talaga gold yung bracelet ko. Until one day dumating monthly remitance ko at sa cebuana lagi pinapadala it was Sept 2 at napadaan ulit ako sa Cebuana Plaridel nagdalawang isip ako kung doon ko kukunin then kinabahan na naman ako na pumasok pagpasok ko madaming tao at sinabi ng guard na shutdown daw ang computer at nagloloko daw matatagalan pa daw l ask the guard kung sa ibang branch kaya ganun din he said lahat daw ng cebuana. Then l leave the place then i try to drop in pulilan branch baka sakali ok na at nakuha ko rin at sinabi ko mabuti ok na computer then sabi ng staff doon na ok naman computer nila hindi naman daw nagluko sabi ko bakit sabi ng plaridel lahat daw daw ng branch ng cebuana nagulat din sila. Then nagkaroon ako ng lakas na pina appraised ko yung bracelet ko na kinakabahan ako na baka ganun din sabihin na walang value. Mababait yung sa pulilan na mga staff doon. Nagulat ako sa sinabi nya mya 7,900 daw gusto ko maiyak sabi ko galing ako sa plaridel last August 19 sinabi kp na ganun kinuwento ko tapos inulit nya ulit same pa din 7,900 daw maisasanla. Natuwa ako almost 2 weeks ako hindi makatulog at naiiyak bakit naging ganun at nag iisip sa isasampa kong reklamo sa pawnshop ng dati ko pinagsanlaan. Kaya sana po yung staff ng plaridel branch ma train nyo munang maigi na kumilatis ng alahas kasi hindi biro ang magkamali sila. 3 sila kwerntuhan ng kwentuhan siguro ayaw din nila maabala at hindi talaga natrain maigi kumilatis ng ginto at hindi ginto at pati sa pakikipag usap walang Manner's. Kaya sa Cebuana Plaridel wala na akong tiwala.
argel   (05 July 2016 9:00 AM) [Entry]

Bakit lagi offline ang international. Saan-saan pa kami pumupunta na branch sinuyod naman Rosario hanggang urdaneta offline lahat. My nakasabay pa kami na magrecieve ng Pera. Hindi pa niya nakuha isang linggo na dito s urdaneta. At kame kahapon pa wala pa rin.
Mr.Pangilinan   (09 April 2016 3:27 PM) [Entry]

Branch: Cebuano Lhuiller Capolay Cebu
Employee: Venus Ygot _____________
Complaints: demands for money, gifts like gadgets and loads before releasing the remittances
Nellyville   (07 March 2016 12:21 PM) [Entry]

And by the way when i was sending money locally every week on my friend your staff did treat me well ?and how come when were about to just pick up money which my brother been sending it for less than 3 years now ,and two of your staff here in concepcion tarlac branch acting badly?im also customer!!!not just someone who do pick up money from my brother!!I hope u can do some action to your staff or else lot of us here will be dissapointed totally !very poor customer relation!
Nellyville   (07 March 2016 12:15 PM) [Entry]

To the concepcion tarlac branch can you give s disciplinary action to your staff? Me and my brother had to encounter on your staff who had some bad manners regarding not even explaining us why my brother from taiwan sent the money and its not even existing ?I was expecting them to be proffesional at least on their job and not ignored us while we are waiting on them some words atleast to tell us in right way "mam/sir you can try it on capas branch""but what the hell?The cebuana from taiwan branch even called and asked me to talked to your staff here in concepcion,tarlac but she acted like totally bad while i asked politely if she can answer the phone but she acted like "oh i thought u wanted me to load your phone?Why do you keep this kind if people where it shows bad image on your company?Very poor customer service in concepcion tarlac!!!
randy macalinao   (27 February 2016 8:09 AM) [Entry]

to the cebuana lhuillier kapatagan lanao del norte branch...
your staff is POOR ORIENTED SERVICE COSTUMER kindy follow up your staff
precyl lorejo   (26 February 2016 3:19 PM) [Entry]

how true is....cebuana lhuillier not accepting a coin money as payment for the bill payment?
please tell your staff to have manners specially kapatagan branch
joseph   (14 February 2016 1:06 PM) [Entry]

Good day!

Ask Lang po kung saan branch ng cebuana na-received Ni Ms. Aurora Grace M. Palmares - P46CCTFWLH (receiver)

Joseph c. Guevarra (sender) c.p#0927-7550112

For personal reason.

syl   (13 January 2016 3:07 PM) [Entry]

good day!

does cebuana accept cellphones?
Marianne Segismundo   (20 October 2015 10:19 AM) [Entry]

Tanong ko lang po;
Nagsanla po ako ng item ng sept 20, kung di ko po marenew ngayon,maremata na po ba? or pwede ko pa sya matubos sa november 20?
Thank you!
arnelio cuaresma   (01 August 2015 6:13 PM) [Entry]

i had a cebuana card how to use emoney service
arnelio cuaresma   (01 August 2015 6:12 PM) [Entry]

how to register emoney service while i am here abroad
FRITZ   (08 July 2015 12:36 PM) [Entry]

Hi cebuana,

I would like to inform you about what happened to my transactions regarding I cabuana branch in dumangas, Iloilo.
I always purchase ticket of cebu pacific and paid it via cebuana, it was for almost 2 years, but a while a go I send the code no. to my friend the 12 digits no. but they refuse for that transactions but still they look for the iotenerary receipt..kaya nga confirmation no. binigay kasi nasa out of town and hanapan pa nag itinerary receipt.. they refuse for that transactions..i try also to talk for their personnel but they refuse.. what kind of service is that..I AM SO DISAPPOINTED!!!!!!!....

Please tell your staff to have manners esp out of town.. that cebuana , dumangas branch in Iloilo is so POOR SERVICE ORIENTED BRANCH…


Dave cameron   (06 June 2015 8:21 AM) [Entry]

Bustillios brance (near legarda Very POOR Customer Service! Personnel of the branch are ridiculous and no professional manner, What kind of Customer service do you have??? always remember that you have your job because of customer. POOR CUSTOMER SERVICE!!!!!
jucelyn canete   (12 May 2015 6:49 PM) [Entry]

I send money to.my sister in philippines.,May5 13k then i send her the tracking nmber...but she told me the tracking nmbr i send is wrong but when.i ask the filgoods her in taiwan it was already claim in.my sister name i just want to know.if its already claim..,
redcherry   (07 March 2015 3:27 AM) [Entry]

Hi!Commonwealth Branch 2(near Sandigan) Very POOR Customer Service! Personnel of the branch are ridiculous. I already sent complain through email in cebuana cares but until now NO response. What kind of Customer service do you have??? always remember that you have your job because of customer. POOR CUSTOMER SERVICE!!!!!
kelvinkhuenterina   (06 February 2015 5:58 PM) [Entry]

good day,Im Mrs.Mary grace U. Enterina from Talisayan Misamis oriental. my mother sent me money today through Cebuana Lhuillier. but when i already claiming it the teller said it was already paid out, huh! are you joking! whats this? new mudos? and the teller can't answer my question. how come it was already paid out and the teller cannot tell where and when it was claimed.OMG somebody must tell me how does it happen.
Vann Labeta   (29 December 2014 4:18 PM) [Entry]

Hello admin.
I am Junalen Asilan from Boni,Mandaluyong. My aunt from states sent me 2,000 on 12-23-2014. When I was going to claim it on 24th, I presented 2 valid ids as follows: bir id and philhealth id. Then there was no problem regarding id. However, the teller told me that money can be claimed after 24hrs, so I didn't claimed it.
I came back to them(boni branch-lions road) just this day(12-29-2014), to claim the money and presented the same ids. The teller said I need 1 primary id and cannot claim the money if I will not provide one. "Whaaaattt!!!!" What kind of service do you have?? My 2 ids are valid for those are philhealth and bir. What kind of id do you want?? There's already a verification code plus my 2 ids,, but still cannot claim it??!!
Jenny Antonio   (19 December 2014 11:11 AM) [Entry]

Better to remit in western than cebuana ...bad experienced from them.4days they never recieved the money yet...what an awful business remittance.Their reason was wrong code but its actually correct.Better to write down all your bad experienced here from cebuana remittance so people get idea how bad they are to their costumers.
Marilou Santiago   (01 November 2014 8:04 AM) [Entry]

are there open cebuana this nov.1
Aprilyn Dela Cruz Almuete   (06 September 2014 6:03 AM) [Entry]

i ask why im not receive the money but i send my husband after 3days .im waiting to text to claim my money but no text
Jam Lopido   (23 August 2014 8:26 PM) [Entry]

I sent money to my sister in BAybay Leyte Aug.22,2014. She wasn't able to get the money that day and went to get it this afternoon Aug.23,2014. But the Teller of Cebuana LHuillier in Baybay City Leyte told my sister that the acct cannot be found.. WHAT?????? so i get back to C5 Taguig Branch od Cebuana Lhuiller to verify and they were all grinning and says that couldn't be...how come the BAybay branch said the account cannot be found for 3attempts of checking it on their computer????????then the C5 teller said ..Maam call your sister and tell her to give the phone to the teller so we could talk to them...i called right away as instructed..then my sister on the other line told the teller in baybay that c5 taguig branch would like to talk to them...they right away said ..ahmm..no need maam i've seen your account already...GEATAY KA NGA TELLER... unsa na diskarte????? or you're busy with your other personal concerns in the computer...and you don't want to be disturbed so you say the account don't exist...ayusin nyo trabaho nyo....
Angelo Inguillo   (10 August 2014 0:27 AM) [Entry]

please let me know what can u suggest how my complaint will come to your desk regarding one of your employees misbehaviour and conduct?
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