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Replacement for Lost, Damaged or Stolen Touch Mobile (TM) Sim Card (Retaining Same Phone Number)

A phone number is very important especially if you're a businessman or an employee with many important contact persons. The sim card plays an important role because your phone number is tied up to your sim card. What if your Touch Mobile (TM) sim card is lost, damaged or stolen? Is it possible to replace the TM sim card and retain the same phone number?... Yes.

How to Replace Lost, Damaged, Stolen TM Sim Card (using the same cellphone number)?

1. Go to a Globe Business Center to replace your sim. You can search your nearest Globe Business Center by using the Search form above. Tip: Use the following keywords "Globe + Name of Place + Branch". Examples:

Globe Ayala Center Cebu Branch
Globe SM Cebu Branch
Globe Robinsons Place Manila Branch

2. Bring the following requirements:

Duly notarized Affidavit of Loss
Two (2) valid ID (Proof of Identification)
Any proof of ownership of the lost/stolen SIM card (PUK slip, SIM casing)
SIM replacement fee

3. For questions and other problems with TM sim card, you can call the following phone numbers for free using your TM phone:

808 (24-hour hotline toll free using your TM phone)
(02) 730-1500 (using landline)

Take note: Like any telco companies in the Philippines, Touch Mobile (TM) provides a way to replace your sim card and retain your old cellphone number but under certain condition - depending on system availability. The TM system will identify if your phone number has been used by another person. So, if your old phone number is not available, the only option is to buy a new TM sim card (with a new phone number).

Are you having problem with your TM sim card?

- https://www.affordablecebu.com/

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"Replacement for Lost, Damaged or Stolen Touch Mobile (TM) Sim Card (Retaining Same Phone Number)" was written by Mary under the Mobile Phones category. It has been read 56722 times and generated 41 comments. The article was created on 05 April 2016 and updated on 05 April 2016.

Total comments : 41

Comments display order:

Libireto lagaylay Noya jr [Entry]

Replenishment for lost sim car

Rosemarie B. Laurentw [Entry]

bakit bigla nalang nagregister failed yun tm number ko

brian [Entry]

i lost my phone with my simcard. i want to recover same number with my new purchased tm simcard

Norberto [Entry]

Naexpired na po yoong simcard na ginagamit ko paano kopo sya mapapalitan ng same number din ..

RONILO MAGLACION [Entry]

How the replacement fee?

rowel rosario [Entry]

I just want to check if pwede ko pa ma retrieve same number ko, my phone was stolen and i can't open all my account with my phone number, the problem is i don't have the sim casing anymore since matagal ko na syang ginagamit. Please advise.

Thank

Mia joy rubala [Entry]

I need my old tm number .. need ko po kc ma access ung paypal account ko and some other apps n important dun po kc sa tm number ko nka link.please hope you can help me . Thanks.

Roselle doyongan [Entry]

How can i get duplicate num of my touch mobile sim card ilost my simcard almost 2 months ago . Can i get o duplicate of my old tm num ..

Roselle doyongan [Entry]

Pwd ko pa po ba gamitin ung num ko na luma kse nawawala n po sim card ko na lusot pk sa bowl ..

MYLENE SALLAVE PADERAGAO [Entry]

How do i get replacement my TM sim?

Ailyn [Entry]

pa duplicate po a ko ng sim card ko gm po siya nawala ko po kasi

Aaron razon [Entry]

Lost of sim

Honey Grace Bejado [Entry]

I loss my sim card and phone , I need to replace my sim , I'm using it for almost 3 yrs, but I can't find my sim case. But I have blotter paper indicating my phone number, please advice.

Hynee Borlongan [Entry]

I would like to ask if it's possible to replace my mother's sim card with the same number? Because her sim card has expired due to lack of usage. We have important contacts there to retrieve. Thank you. Hoping for your response.

Gurdip singh [Entry]

No service

Anne Juliane Escueta Alarcon [Entry]

I would like to request for my same sim, since it is connected to my accpunts and i have no more access to it for password replacement since my phone was lost, hope i would get a response.

Marielle Lumpero De Veyra [Entry]

Nawala ko po yung Sim Card ko, at gusto ko po sana e recover yung number ko dahil ginagamit ko po sya sa Gcash at yun din gamit ko sa mga goverment IDs like SSS, PAG IBIG at Philhealth.

Leoline retana [Entry]

Saan po pwedi mag pagayawa ng simcard na same kce po na wala ung cp ko

Kristine Joy [Entry]

My phone was stolen and i want to have a replacement of my sim card. I used it for over 4 years. I lost the puk or sim casing elsewhere. It is possible for me to have a replacement of my sim that was stolen?

kristine [Entry]

can i have the same phone number i lost it , last last year what should i do

Maydee [Entry]

Can you still replace my simcard even i dont have any prove/requiredments that you mention above..i used that simcard 6years my oldest simcard

Ice [Entry]

What if I don’t have the PUK slip or SIM casing?

Bryan James [Entry]

How much is the sim replacement fee?

rex rellengco [Entry]

i lost my phone and i buy a new one but the sim was accidentally thrown away

Warren caingles [Entry]

I lost my sim card last week, that could very important to me since that is my oldest sim , almost 5 years na yung sim ko. How can i recover the number of my sim?

Mhai [Entry]

Kahit ba defective sim need p din ng duly notarized affidavid of loss?thanks

Emy [Entry]

I want to replace my old touch mobile sim into lte
.. what are the requirements. Thank you

Andy [Entry]

Pede pa b un nunber k na deactivate importante kse

paul tim [Entry]

paano ko po ba marerecover yung no. ko mahalaga po kasi sakin yung no. na yun salamat po dun po kasi ako nakakapag access ng fb po

Christopher mon [Entry]

Those requirements listed above on how to retain my old no.
Nawala na po kasi yung (PUK slip, SIM casing) because that was long time ago.
Ano po ang pwedeng alternative ? Kasi po sobrang halaga sakin ng no. Na iyon dahil yun lang po ang may access sa facebook and other social media application ko at wala ng iba .
Sana po masagot po . salamat

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