How to Apply for Metrobank Online Banking Service (MetrobankDirect Retail Internet Banking)
Do you want to avail Metrobank's internet/online banking services? If yes, apply or enroll for their MetrobankDirect Retail. MetrobankDirect Retail is an online banking service created by Metrobank targeting internet users. With the advent of internet technology today, you can now access your Metrobank accounts in a click of a button using your computer with internet connection. The good news is: it's FREE OF CHARGE.
Picture snapshot of MetrobankDirect Retail Webpage (this is where you are going to log-in)
Before we proceed to the steps in applying for MetrobankDirect Retail, let me enumerate to you some wonderful features and services you can use with MetrobankDirect Retail.
MetrobankDirect Retail allows you to:
View your Metrobank account balances
Pay electric, water, phone, or internet bills
and perform many other online banking services with a click of a mouse...
This is the MetrobankDirect Website: https://personal.metrobankdirect.com. This is where you log-in everytime you want to access your accounts and do some online banking services.
Steps on How to Apply for Metrobank Online Banking Service (MetrobankDirect Retail)
It is required that you already have an account with Metrobank. If it's your first time to open an account with Metrobank, don't forget to include also your application for Metrobank Online Banking (MetrobankDirect). Only individual or joint accounts are eligible to enroll or apply for online banking (corporate accounts have different online banking service). Have a personal appearance in a Metrobank branch/office.
Another option is you can enroll directly through Metrobank's online banking website (https://www.metrobank.com.ph/). On the homepage of Metrobank website, you can see the MetrobankDirect box located on the upper-right side of the website. Click the Enroll Now link to enroll. This online enrollment is the easiest way to enroll your account to online banking. You don't need to go to the following steps (Step 2 and so on..) below if you enroll online.
If you personally enroll in the bank, fill out the Metrobankdirect enrollment form given to you by a bank officer.
Create a unique Customer ID in your enrollment form and enter your working or active email address.
After filling out the enrollment form, you will be given a Password Mailer (containing your initial password that you are going to use when you log-in to MetrobankDirect)
Within 2 to 3 days, you will receive a confirmation letter from Metrobank in your email address you indicated in the enrollment form. The confirmation letter contains a short Welcome message and your Customer ID. This letter also confirms that you are now activated and you can now do online banking services of MetrobankDirect Retail.
To access your accounts, go to Metrobank's website: www.metrobank.com.ph. Click the link "Personal" in the metrobankDirect right sidebar of the website. Upon clicking, you will be redirected to a different webpage: https://personal.metrobankdirect.com
In https://personal.metrobankdirect.com, enter your Customer ID and password to log-in.
You can now enjoy online/internet banking for FREE with MetrobankDirect Retail. To let you feel the Metrobank online banking experience, let me share to you some snapshots inside the online banking website of Metrobank:
Pay Bills (e.g. internet or electricity) Online Anytime
Transfer Funds/Money to Other Account (to your other account or to other person's account)
Powerful Features of Metrobank Online Banking
Through your Metrobank online banking service, you can pay your bills such as (electric bills, phone bills, internet bills, cable TV bills, travel tickets, insurance, SSS, PAG-IBIG, etc.). You can also:
access or inquire your account balance online (free).
transfer funds/money from your enrolled source account/s to enrolled own or third party target account/s in an instant or at a future date
pay your credit cards
view, print or download your account statement online
manage stock trading transactions with First Metro Securities Brokerage Corporation (FMSB)
Below is a list of updated Metrobank Billers where you can pay your bills:
"How to Apply for Metrobank Online Banking Service (MetrobankDirect Retail Internet Banking)" was written by admin under the Banking category. It has been read times and generated 276 comments. The article was created on .
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Hi I've been trying to contact your number regarding my problem logging in to my metrobank direct because of my phone number which is now different from the one I entered. I am calling from Australia po but your line is always busy. I called many times and waited for like 5to 10 minutes everytime and was charged by my provider for those calls. Sana naman po improve nyo service nyo in this area. Antagal ko na po problem itong paglog in d parin po nasosolve hangang ngayun.
Good Day! Gusto kopo sana ma check uli yung balances ko sa metrobank direct account ko kaso ang problema nakalimutan ko napo ang password ko saka invalid nadin po ung mobile number na ginamit ko nun sa pg register ko. Ano po ba ang pwede ko gawin? Hindi nadin ako pwede mag sign up uli kasi my account pa kako ako sa inyo. Can you please help me on this? Your response is highly appreciated. Thanks and God bless!
Ask Ko if may problem ba ang site ng metrobank direct online banking.di ko ma open ang page ng di Ako makapag log in.now Lang nangyari.so di Ako makapag bayad ng bills Ko,dito po Ako Sa US kase.please need help as soon as possible.thank you.
Hello po good evening, asko ko lang po sana kung paano iregister po yung account ko sa metrobank direct ? Sinusubukan ko po kasi kanina na iregister ,nag fill-up po ako ng form sa site ask po yung atm account number inilagay ko naman po pero kapag isend ko na po may nagpopop-up na message "the atm number should be 19 digits",, ang account number ko lang po sa atm is 13 digits kasi yung atm ko po is debit issue po yun ng company ko po.
Hi goodafternoon po ask ko lang po kung paano ko mareretrieve ung files na may pumasok po sa account ko, actually po its almost 7 years ago..wala naman po kayong notice na pinapadala unlike po sa ibang bank na naging orm regarding sa balances infact nagpapadala sila ng letter..may pumasok po kasing pera though my account at dahil po nawawala ito without informing me now ko lang nahanap nung nakalipat na kami ng bahay..kaso kakadisappoint dahil po instead na mapakinabangan naubos..ni di po maipakita sa akin yung buong data kahit ilang years na po nakalipas d po ba natatrack po yon..Ty po
258Cathlea Marie M. Encina(09 November 2016 11:04 AM)
Naku curious ako bakit ang ATM ko paibaiba ng balance at nalaman ko na may laman pa ang ATM ko but suddenly having zero balance..crazy thing kasi my money will stole thru my account. Omg hinayaan ko na lang so I don't know how it happen na nababawasan ang balance ko
Cathlea Marie, it might be due to below maintaining balance charges. Take note that the maintaining balance is Php 2,000. If you fall below that balance in two consecutive months, Metrobank will deduct Php 300 from your balance.
Im Gracebelle Ticar, I some concern regarding my metrobank online banking. why is it suddenly I cant open my account can u please check it for me what is the problem coz i cant access my account. Please reply As Soon As Possible. you may email at my address or possibly contact me at my number. Thank you and more power...
247Rollyn Fristen Z. Escatron(09 August 2016 8:53 PM)
Hi! Just wanna ask regarding my online account! Because i forgot my password/user id.. Then i cannot enroll again because my account is already exist.. Please help me with this kind of situation so that i can easily see my statement account and due date for my payment..
Rollyn, You can recover your User ID or Password by going to https://personal.metrobankdirect.com and click the "Forgot your User ID?" or "Forgot your password?". If it doesn't work for you, you should call Metrobank Customer Service:
24x7 Customer Hotline: (02) 8700-700 - this line is always busy. So, try to contact the alternative hotline number below. Alternative Hotline Number: (02) 870-0900 24x7 Domestic Toll-free No.: 1-800-1888-5775 Email address: firstname.lastname@example.org Telephone Number: (632) 898-8701; (632) 898-8702
245Geraldine Namoc Diong an(05 August 2016 9:02 AM)
Hello..good day! Can you please help me why I can't access my account, or hindi po ako maka log-in sa metrobank direct, nakapag enroll na po ako dati pero wala po akong matanggap na activation code kaya hindi na proccess. thank you.
can somebody help me? i tried enrolling my account online using my phone, tablet and pc with no luck. it always gives me the "You may have entered an invalid data. Please check. " and "* ' Denotes Mandatory Fields " i filled up all the information correctly but i always get that message. can someone help me? thank you! p.s. i added three zeroes after my card number and also tried the three digit code on the back of my card as i have read online but still with no luck. :(
Hi metro bank .. if i will open account .. i have only 2 valid id and passport but i dont have bill paper with my name .. i have only the owner of this condo bill paper mam .. its ok i will apply or open account even its not my name only the owner name
Hi metrobank admin! I just wanna ask to check balance online?, i just deposited yesterday to my metrobank account, i just want to know if the transaction is already in my acoount?. Your positive response will be appreciated . thank you and godbless...
Just want to ask, i tried so many times to enroll for online banking but everytime i input my debit card number, it always says i need 19 digits bla bla..is there a fastest way to enroll in ONLINE BANKING?
I cannot register because i dont have a middle name. I called costumer hotline and they said to just put NA but I still couldnt register and its says invalid information. What should I do? Please help.
tried your suggestion but too bad it didnt work for me either anyway thanks! appreciate it.. dont like the hassle of going to the machine just to check.. i do hope they'll fix it.. one of the cx service rep told me to go the the bank where i opened the account to help me but dont have anytime
hi, i have a question, i lost my phone and apparently its my phone number attached to my online account. everytime im going to do a transaction, the one time password is being sent to my mobile number, how do i go of changing phone number on my account?my online account is like useless if i dont have my phone since i cant do nothing. Thank You in advance
I have an active passbook account with Metrobank, how can I apply this account for online banking so I can at least deposit forget withdrawal. Is this possible without going to any branches as I am residing outside the country now?
178Yogine Marie Gallardo(16 February 2015 12:20 PM)
How can I know if my account is already active? I am also trying to make an online account but the website always say that I entered an invalid data. I even sent an email to Metrobank support but have not received any reply. I applied and got my debit card here in UAE Exchane. Please help. email@example.com
If you apply online in Metrobank direct, there is an information asking for 19 digits of your ATM card and in the card it's only 16 digits. Just add three zeros (000) in the after you typed the 16digits. Or just click the sample
after i fill in the details in signing up online i get this c5e8264840a02ee31a6c9f519886bea3cb2282b675e3bf81ce53713b608fcf97 error in every box. And ask me to fill in again the details but still no go. help!
Hi im not in my residence but im out of town for a vacation. I wish to settle my metrobank mastercard no. 5474071264003005. Can you email me my statement of account asap. By the way kindly update my other cellphone number 09275917786. Pls email or send it on my cellphone.
Hi! I just wanna give my feedback in creating online account. I tried creating mine though I do not have my card with me that time and I kept on getting the error "You may have entered an invalid data". It was difficult for me to think of what data to change/modify as there was NO specific indicator on which info i have entered incorrectly. I was upset that moment and I just stopped applying online.
Just an advice, You may wanna include specific error message so it will be easier for us customers to make our online account. That will be a GREAT HELP! Thank you.
Im now outside philippines. How can I changed my registered mobile number in my metrobank online banking account to receive one time password. How can I enroll a third party account without going to metrobank branch since I'm in UAE. I need to transfer funds to my family.
hello does it have to be on my own name for me to pay the bills online? i was trying to pay my electric bill but the account was not on my name and it didn't went successful, can someone please advice me?
Russel, you can still pay even if you're not the account owner of the electric bill. I've paid my electric bills (VECO bills) even if I'm not the account owner of that bill. The bill is owned by someone else and yet I've successfully paid it monthly.
Maybe there're something wrong with the details you've entered. Try to check or review the details of the transaction carefully.
Hello I just want to ask regarding paying my travel ticket for Cebu Pacific via MetrobankDirect-- if what to fill in to the field Subscriber/Account No. and the reference number is I guess the 14-digit booking # given, but not that sure. Please help. Thanks. Quick response please. God Bless.
hi.. can you pls help, im working here in abroad and i want to apply internet banking through internet! is that safe? and is that possible happen? or i need inperson to go in the bank..? appreciate your reply thanks...
I was told by your officer that I will just enroll online to avail of the online services of your bank. I have attempted to do just that but was unable to get through. Instead, I am being referred to call costumer service. He should have told me directly that online enrollment is not feasible. What could be the next option since I have a difficulty at the moment to personally enroll at my branch bank? Please advise.
Hello Sir, I have a question about adding an additional checking account to my metrobank direct. I currently have a savings account with direct. I've just opened up an additional checking account at my main branch and I want to enroll it to my metrobank direct account. How do I do so? Thanks!
This an old school procedure, Why other bank like BPI no need to go to the metrobank branches just to fill up the online enrollment form??? Why Metrobank don't use online registration application??? Please change your old system. tnx
I'm just trying in many times to send a email message in firstname.lastname@example.org but always failure... They replied the email@example.com had a message "Delivery Status Notification (Failure)"... this email add can't accept my email message.... you have another email add for metrobank online banking Division?.... thank you....
Greetings! How can I have online banking in Metrobank?I tried on metrobankdirect, unfortunately, I am here in Qatar and I can not go to the bank myself to have the enrollment for online banking.I already have the account and I want to register now even without going to the bank. Thank you so much
Khen... i stay in Rome Italy. Is there other way to retrieve my user ID and password? There's a metrobank branch here in Rome. Can I communicate with them through my branch of account. I'll be presenting them my valid id's and account no.? or will I send teh valid id's directly to the Metrobank Apalit Branch thru Email.... what's the best i can do? thanks again....
Mhay, you don't need to to apply another online banking account. Go to your branch of account and ask for the retrieval of your user id and password. Don't forget to bring your valid id and your account number.
Im currently working abroad and i want to apply for Metrobank direct banking. I read in the recent posts that it is possible even though i cannot go to metrobank branch in the Phil.I just need to send application to firstname.lastname@example.org right? But my problem is i dont know where to get the metrobankdirect Enrollment application from?Can you please help me with this?Can someone send to my email (email@example.com)the form?Thanks in advance.
How do I enroll a 3rd party account??? Do I still need to go to my branch and have it enrolled? What if I needed to enroll another one the following month? Do I keep on going to the branch each time? What is the use of internet banking? It is supposed to be hassle-free!!
Hi, I have personally inquired on Metrobankdirect but then I was advised to register online by May of the current year. The time has come and It's 11 May today and I can't figure out how to register online, though. Has the customer service officer mistaken?
hi, i already have a savings account of metrobank cebu and i would like to do a balance inquiry of my account through online 'coz i am working abroad right now, how can i regester? is there any online registration?
My name is Merly Pat Condiman.. I live in 54 Carmelite St. Merville park, paranaque City. My phone number is 09995168385 and 09151934054. Just want to ask what are thye step to do to enrol online services. I have an existing account in metro bank but as of now there's no result about calling and inquiring in metrobank operator. what we need to do to apply online services. I want to have an account so that i can online in metrobank direct. thanks in advance.
Hi my name is Merly Pat Condiman.. i have an account in metrobank.. i just wanted to ask how to get account in metrobank direct because i want to monitor my account in metrobank. i want to apply metrobank direct so that i can check my account online.. thanks
I'm having an issue with regards to my this certain service of Metrobank. Last March, I opened a savings account in Metrobank and the person attending to me asked me if I want to enroll to their online services. Thinking that it's convenient, I agreed and enrolled my newly opened bank account in their online banking services.
It is said in their website that it only takes around three days until they give you your username that you'll be using in logging in to their online services. However, it's already April and I still haven't gotten any confirmation message from them in my email. I'm pretty sure I followed every steps correctly. What went wrong? :(
Helen, you can withdraw money in any Metrobank branches or subsidiaries in or outside the Philippines. If you have an ATM card, you can use it to withdraw money on any Metrobank-affiliated ATM machines.
My acct in Metrobank is under passbook savings, i intend to convert it to Metrobank Direct online. I live outside the Philippines. How can I withdraw money is it by ATM or I can transfer funds to different bank like Bank of America.
Hello, is it possible to enroll other accounts not under my name, say, the account is under my mothers name. If its possible, can I enroll it online ? Or do I need to go to your branch and apply these account.
Do you have a maximum number of Accounts I can enroll ? Say 3 Meralco acct and 5 PLDT ?
Hi, please help me. my euro time deposit is overdue and any chance u can just roll it again? and i also need ur IBAN code so that i can transfer money from ireland to my euro savings account as well. please do reply. thanks a mill.
Hi. I have a salary or payroll account with metrobank from the company that I'm working with right now. I'm planning to open a personal savings account on a different branch and apply for metrobank direct.
Is it possible that once I've already made a personal account and my metrobank direct activates, can I add my SALARY(PAYROLL) account on the metrobank direct (which has my personal account) so I can just transfer my salary directly from payroll to my personal account?
MangBerto, I'm not sure of it. But if you have one personal account activated with online banking, you can enroll other account by yourself by logging-in to your account and click "Manage My account" > Enroll/Unenroll another deposit account, assign a nickname to it, and specify the functionalities available for it. Modify the functionalities available for your enrolled deposit account.
There should be some way of signing up wit Metrobank Direct Online Banking if somebody is already outside the Philippines. Can we call the account officer in Metrobank branch and inform him of my personal details so he could verify and activate my online banking request?
Hi, good day. I just want to inquire if I can apply for online banking. I already have account but I forgot to ask and apply for online banking. What should I do to avail this service? I can"t go to the branch which I open my account because I already here in South Korea. Please give some info with regards to this matter.
hi. I want to pay meralco using metrobankdirect. Does the Subscriber/Account number refer to the service id number? Which is the reference no.? In the Meralco bill, two reference numbers are indicated: atm/phone ref no. at meralco ref no. ..pls help i need an answer to this..
good day, Does PAG-IBIG Fund (Individual) in the pay bills of Metrobanak online refers to the payment contribution for Pag-Ibig Fund (HDMF)? Please can you help us on how to use this service to pay our monthly contribution in PAG-IBIG?
I've opened an account in metrobank POEA, I'm here in Saudi. I want to deposit to my account. But how can I view in my online banking the money I've deposited. I have no password because I'm here in Saudi. thank you.