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How to Activate Your Metrobank Account for Online Banking?

If you're a Metrobank accountholder, you can enjoy transacting online such as paying your bills online, transfer funds to other Metrobank accounts online or open a new Metrobank account (Savings Account, Credit Card, etc.) online. You can do online banking in Metrobank at a comfort of your home, office, or anywhere and anytime you want. But you should enroll or activate your Metrobank account first to MetrobankDirect, Metrobank's online banking facility. This is applicable only to all Metrobank customers with regular ATM, Debit card, Prepaid card and Credit card. If you're not an existing Metrobank accountholder and wanted to apply for Metrobank account and Metrobank online banking, then, these articles might help you: 
If you're an existing Metrobank ATM/Credit Card accountholder and wanted to apply or activate online banking, then follow the steps below.

Step 1
Go to Metrobank's official website (https://www.metrobank.com.ph/). Click the Enroll Now! link located at the upper-right corner of the website (inside the metrobankDirect box). You will be redirected to a new page. Choose the type of Metrobank account you want to enroll (ATM or CREDIT CARD).
Step 2
Enter the appropriate details in the Metrobankdirect Personal Internet Banking Enrollment Form. Details of the Enrollment include the following:
For Metrobank ATM, Debit Card, Prepaid Card Users:
  • Your Preferred USER ID
  • ATM Card Number - if your atm card number has 16-digits only, add three (3) zeroes at the end of your 16-digit atm card number.
  • Card Holder's Name
  • Salutation
  • Gender
  • Date of Birth
  • Email Address
  • Mobile Number
For Metrobank Credit Card Users:
  • Your Preferred User ID
  • Credit Card Number - the 16-digit number found at the front of the credit card
  • Embossed Name - the name embossed/printed at the front of the credit card
  • CVC/CVV or the Card Verification Code/Card Verification Value - the 3 digits found at the back of the credit card
  • Expiry Date - can be found at the front of the credit card
  • Card Holder Name
  • Salutation
  • Gender
  • Date of Birth
  • Email Address
  • Mobile Number
Click the Continue button after entering the details.
Step 3
Once your online banking enrollment is approved, you will receive an activation link and temporary password to your email. You must click the activation link and follow further steps to proceed with the activation and finish the enrollment. The activation link is valid for three (3) days, so you must click the activation link within 3 days.
If your account does not have ATM card, you can activate its online banking feature by going to the bank (branch) where you've opened the account. Don't forget to bring a valid id.
Frequently Asked Question (FAQ)
What if you typed the incorrect ATM PIN, CVV or CVC?
  • The system will display an error message stating that "You may have entered an invalid data. Please check.".
What if you do not enter a mobile number?
  • A mobile/phone number is required. If you did not enter a mobile number, the system will prompt you an error message. Thus, you will not be able to continue the enrollment.
What if you do not enter an email address?
  • An email address is required. This is where you're going to receive the activation link. You will not be able to enroll without this.
What if your activation link sent to your email is expired?
  • You can request a new activation link by contacting Metrobank customer service through:
    • 24/7 Customer Hotline: (632) 8700-700
    • Domestic Toll-free No.: 1-800-1888-5775
    • Email address: customercare@metrobank.com.ph
What if you're getting an "invalid temporary password" message when you try to complete the activation process?
  • You should enter the exact temporary password contained in the activation email (including period in the end if there's any).
What if you type the wrong One Time Password (OTP)?
  • The system will display an error message stating that the OTP is invalid.
What is the maximum number of tries to generate new OTP?
  • You can generate OTP up to three (3) times only. 
Does OTP expire?
  • Yes, validity of OTP will last for 20 minutes only.
What if you reach the maximum number of tries in generating OTP?
  • The system will display error message. You can repeat the activation process by clicking the activation link again which was sent to your email.
"How to Activate Your Metrobank Account for Online Banking?" was written by under the Banking category. It has been read times and generated 87 comments. The article was created on .
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Total comments: 86
86 Jher   (10 November 2017 11:19 PM)
What is i incorrectly input my cp number? what shall i do?

85 Lemuel Imbat   (01 November 2017 8:13 AM)
I have already registered to online banking and at the end it said that it sent me an email for ke to fully activate my accountm yet, till now i have noy received the confirmation email. I tried redoing the registration but i wont allow me anymore tries..

84 Red   (05 October 2017 2:03 AM)
Pwede ko ba i request na sa email ko nalang i send ung OTP?

83 Richelle De Juan   (22 September 2017 10:12 PM)
What if i input wrong email address instead of @gmail i put @yahoo.. How do i correct it.. Or change it..

82 Susannim   (22 August 2017 8:15 AM)
I already register 1st step online banking and then I return to homepage I cannot even continue to register to check my balance please help me

81 CesAzarcon   (12 July 2017 11:25 PM)
I made an account in metrobank online but i used my number here abroad.
it did not send any SMS for the OTP.
Now i am trying to make another online account via my friend's number in PH
but it keeps on saying that i already have an account enrolled.
Help please .
Will the enrolled account ever be expired and let me create another online account for my bank account?
Please reply :( since Metrobank doesnt. Thanks!

80 jocelyn yguinto   (19 June 2017 10:45 PM)
I have registered this account for online access to the account
I have not been able to login. The time allowed for using my one-time access code has expired.
I requested another one-time access code, but unfortunately I made a mistake when I registered, I put my UK cellphone number instead of my Philippines cellphone number 09335113682.
So now I can not get a new one-time access code.

It would be best for me if my previous registration was deleted allowing me to register again, this time properly.



79 marcie galang   (18 June 2017 2:35 AM)
Hi , what can i do to know my preferred USER ID thank you

78 Dess   (03 June 2017 4:14 PM)
When applying my debit card for online, it always says" not in range". what does it mean?

77 Bato   (24 May 2017 6:59 AM)
Hi! I need help regarding Metrobank Direct. I've been trying to enroll my ATM to Metrobank direct Personal Internet Banking but I kept getting the error: "You may have entered an invalid data. Please check.", although I'm quite sure I filled up the application form correctly with valid data.

76 Michelle   (18 May 2017 5:30 PM)
Gusto ko po sanang mag request ng bagong activation link. Mali po kasi ang nalagay ko na email address sa fill-up form ng online banking.

75 TACIO   (25 April 2017 7:54 AM)

74 Dave   (05 March 2017 8:20 AM)
Can i add passbook account to metrobank direct?

73 Flora May Go   (27 February 2017 12:38 PM)
Is my UAE mobile number accepted to register for online banking? please help

72 jenwine rita   (19 February 2017 8:48 AM)
Request po ako ng new activation link hindi ko po ma open account ko at ma balance ng expired po ung link

71 REzia   (01 February 2017 3:17 PM)
Hi! For three days now since my opening of my prepaid debit card, every time I tried enrolling in Metrobank's Direct Banking I get this message : "Your ATM Card Number is not in a valid range." Even if I recheck the accuracy of the data that I provided in the box, this message kept on appearing, and I cant successfully enroll. What might be the problem?

I am having the same trouble.

70 emily   (31 January 2017 3:43 PM)
"Your ATM Card Number is not in a valid range."
what is meaning of this?? I cant access my account.. can i ask for a help for this??

69 gecko   (29 January 2017 12:13 PM)
hi po, bakit po ayaw ma activate ung atm prepaid card ko po nagdagdag po ako ng three zero's sa 16digits po ng atm number ko ayaw pa rin? sabi nya Not In range...

68 Pajaron   (27 January 2017 5:41 PM)
Hi! For three days now since my opening of my prepaid debit card, every time I tried enrolling in Metrobank's Direct Banking I get this message : "Your ATM Card Number is not in a valid range." Even if I recheck the accuracy of the data that I provided in the box, this message kept on appearing, and I cant successfully enroll. What might be the problem?

67 ledh   (22 January 2017 9:34 AM)
Hi! how to enroll a passbook only account in metrobank? thank you

66 Salvador Insao   (22 January 2017 6:34 AM)
I am using metrobank mobile app but my username and password is INVALID. I don't know why. I am using iphone and android and they have the same problem. But if im going to use a browser to login it will go through. Dont know whats the problem with your app.

65 Jennylyn Manliclic   (08 January 2017 5:45 PM)
Hi. I can't create my online account, it's asking me for my middle name, but I don't have middle name. As in I really don't have it even with my birth certificate, what do I need to input on the middle name part?

64 Leonard Martin Nganhayna   (19 December 2016 5:19 PM)
Please send to my email account my registered username and password so I can confirm why I cannot access my account because it keeps saying invalid username or password. Thank you!

63 khryz   (14 December 2016 1:24 PM)
Hi. I have been waiting for my OTP to register my account. How long should I wait for my OTP to be sent to my mobile phone? If you can give me advice as I need to check my statements online. Thank you

62 pio tibalao lll   (11 December 2016 6:47 PM)
will check account thru online

61 Ma. Elena O. Abainza   (01 December 2016 12:32 PM)
I wasn't able to activate my account because I have reached the maximum tries for OTP. I am trying to enroll again my account but it says here that account is already enrolled. What is the best thing I can do?

60 jo ann   (23 November 2016 12:37 PM)
I just want to ask if i can apply online banking using only my passbook?.Thank you

59 Rebecca sarmiento   (11 November 2016 8:36 PM)
How long it will takes when activating atm card? I need to get my salary and someone told me that it will takes for about 3days? Is this true?

58 angelisa rodriguez Caguring   (11 November 2016 5:20 AM)
I cant access metrobankdirect.com . I tried several times it keeps going bank to the main page after filling out the form and submitting. hope to hear from you asap.

57 Miles   (10 November 2016 1:06 AM)
Hi po cant register kasi wala akong middle initial hindi ina accept ano po posible way para mkpag register ako?

56 Roxie2   (07 November 2016 3:26 AM)
Trying to enroll for online banking but the system wont accept my atm card number even if i entered it correctly

55 raiza mae ventura   (27 October 2016 11:04 PM)
pahelp naman po..nasa abu dhabi uae po ako..sinunod ko po iyong instructions pero sabi po "you may have entered an invalid data". i tried using my # dito sa uae, ayaw pa rin, i tried using my number sa Pinas ayaw pa rin T_T

54 Jumil Cemiza   (26 October 2016 1:12 PM)
Dear Metrobank

Nasa South Korea po ako at problema ko po. Hindi ko na po ma access ang website ninyu para ma view ko ang aking account. Yung online banking himdi ma access pag mag open ako. Ano po ba problema?

53 Joressa Llanita   (19 September 2016 2:47 PM)
Mam, anu Po ba ung CSC Kasi Po nag apply Po ako SA PayPal.. pls answer what is CSC SA Metrobank ATM card (Metrobank electronic teller). Thanks

52 MyleneDomingo   (05 September 2016 1:36 AM)
Hi .I am finish enrolled metro bank online but I don't know how to activate .

51 RJ   (02 September 2016 9:59 AM)
Hi! What if I cant access the email address that I put, how will I recover my account? How will I change my email address?

50 Juvelyn jueves   (20 August 2016 5:31 PM)
Hello! My card number digit is only 13, is there any way so I can register online banking?

48 Arianne   (12 August 2016 2:47 PM)
hi, I have tried setting up my online account however, I have not been receiving OTPs. I have tried it yesterday and today but I still have not gotten anything. hope you can help me. thank you.

49 admin   (13 August 2016 11:02 AM)
Arianne, please contact Metrobank Customer Service regarding this.

47 Erlinda Coopera   (09 August 2016 7:37 AM)
Hi, tried to register an account for mobile banking, when im on the page sending activation link on my email, i noticed that i entered a wrong email address, can somebody help me please.
Hope to hear from you soon.

46 Erlinda Coopera   (09 August 2016 7:31 AM)
Hi, i tried to register for mobile banking, when im on the page for acct activation, i noticed that i entered a wrong email address.. Can somebody help me please..

45 Jysabell Pedrero   (26 July 2016 10:57 PM)
Hello. Only I want to know how I registered online without middle name. Hope you can help me. Thank you and God bless you all.

44 Ann   (18 July 2016 2:24 PM)
Hello just want to ask. Because i tried to register the online banking in mtrobank. But since yesterday i havent receive the OTP yet. I registered my dubai number since that i am in dubai right now. Thanks

42 account holder   (09 July 2016 7:53 PM)
Can i apply my Metrobank passbook account to Metrobank Online banking account?

43 admin   (14 July 2016 11:21 AM)
account holder, your passbook account should have an ATM card. You can apply for an ATM card at your branch of account.

41 nimpha   (15 June 2016 10:51 AM)
want to check my registered mobile number don't receive any text for my OTP,please help.

40 myrna mantalaba   (13 June 2016 12:23 PM)
hi good day.
ji succesfully activate my atm online banking but the problem is when i want to withraw money from atm machine it always say "atm card does not exist" what should i do ? please help me
thank you

39 archer espiritu   (10 June 2016 1:42 PM)
Can I withraw my money even without my passbook on me? I left my passbook in the province and its gonna take some weeks to get it

38 rosemarie anne z. villavelez   (13 May 2016 2:14 PM)
i did not received an activation link on my email how can i activate my registered account.

37 janine dejesus   (21 April 2016 7:35 PM)
what is preffered user id c ?

36 Angelica Samortin   (19 April 2016 5:18 PM)
I enrolled my debit card and i changed my MPIN using the app but when i tried to withdraw my MPIN won't work. What should I do?

35 Jasille Bann   (13 April 2016 10:17 AM)
What if I entered the a wrong digit in my phone number during my registration?

34 edward moldez   (07 April 2016 4:58 PM)
what is this 'preffered Users ID'? i was confused what to fill

33 grace ansin   (06 April 2016 1:58 PM)
what if I enter the wrong email address??

32 miah   (02 March 2016 11:15 AM)
Why my email address is not valid everytime i register

31 benjamin   (18 February 2016 9:07 PM)
I dont receive any activation link. Why is that.. Please Metrobank.

30 Mailah De Mesa   (15 February 2016 11:17 AM)
Why is onetime password here sent in cell phone is really delayed?

29 ruby austero celis   (21 January 2016 9:35 AM)
i did not received an activation link on my email how can i activate my registered account.this is my transaction reference number 701-443-160121-00196.

28 Nick   (05 January 2016 8:42 AM)
There was no activation link on my e-mail. how am I be able to activate my registered account?

27 Em   (04 December 2015 1:00 AM)
Hi, I have troubled registering online. I have put all the right details but still I have error like "you have entered an invalid data". What should I do? Please help me. Thank you!

26 joyce amrad   (18 October 2015 9:52 PM)
hello there, I was trying to register my new credit card account and already filled up all required info. I also deleted my old account but still, I have encountered errors like "you have entered an invalid data". what will I do? I hope u can help me

25 Wilma Lor   (29 September 2015 4:44 PM)
Hi! Good Day. I was trying to register my account thru online however I have encountered some errors (Like invalid "credit card" even though I have typed in the right one). I believe that it was because of my middle initial. Actually there is no middle initial stated in my card but system won't allow me to go through to the next page so I've just inputted in the box different letters. Is there any way that I can register my account without putting my middle initial? I badly need this online banking because it is hassle-free rather than checking your money from a Cash Machine. Please help me! Many thanks! :)

24 nelvee   (29 September 2015 5:59 AM)
Im almost done with the process and waiting for the temporary password sent via message still wont come up. What's the problem?

23 James   (22 September 2015 8:58 PM)
there are mo activation message in my email. how can i activate to access online banking?

22 Charlie   (13 September 2015 7:06 PM)
can I enroll my passbook account in online banking?
because i used to recieved notification message on my mobile whenever a new deposit or withdrawal is perform in my account. but recently I did not received any, when I approach the teller to return my notification msg. she said just active your online banking. but how can i activate it, it is a passbook account. is the teller knows what she told me? or it is possible?

21 REI ANDRO NUNEZ   (13 September 2015 5:24 PM)
hi, i have a new atm card on metrobank,how long will it take for the card to be activated?thanks..

20 Joanna Casanova   (07 September 2015 5:56 PM)
Hi, ive been trying to register to Metrobankdirect Personal Banking Enrollment. Filled up required registration. I added three zeros 000 as per instructions since I have 16 digits only on my card but unfortunately always appear invalid. Please advise

19 Jowella   (27 August 2015 8:26 PM)
I recently registered online then tried to withdraw afterwards in atm machine but my atm cannot dispose cash due to system error. Does it affect my transaction because during that time i am trying to change my pin code

18 Cess Ico   (19 August 2015 6:25 PM)
Hi, just want to ask how do I activate my atm? Thank you

17 Victor Joseph Abutog   (08 July 2015 10:07 AM)
hello, can I enroll in online banking if I have only checking account? Thanks

16 Mike   (30 June 2015 9:12 PM)
How can I change my registered mobile no.?I want to use my mobile no. here in taiwan..thank you!

15 lala   (15 May 2015 0:01 AM)
Please, i want to know about the preferred user ID, where did we get this?

14 eljhae   (13 May 2015 3:19 PM)
How can i change country code for mobile number if i am in taiwan?thanks

13 eljhae   (13 May 2015 3:12 PM)
How can i change the country code for the mobile number because taiwan country code is 886.thanks

12 Jemmel Pampliega   (10 May 2015 3:38 AM)
Hi! How to change my registered mobile number through online mobile banking? Thanks.

11 Krista   (06 May 2015 9:26 PM)
I successfully activated my online account thru browser. I now downloaded the metrobank app but it is asking me for an enrolled mobile number for the activation code. I enter the number i included in the online application but it is not working. What should i do. Thanks

10 SER   (25 April 2015 10:58 AM)
i cant enroll my account? why is that so? What must be the preferred user id?

9 Charissee Caringal   (16 April 2015 4:04 PM)
I did not receive the OTP ACTIVATION CODE in my mobile no.. I want to activate my enrollment. What will i do?

8 Charissee Caringal   (16 April 2015 4:01 PM)
I cant receive the OTP CODE ACTIVATION in my mobile to activate mmy enrollment, what will i do?

7 Janice Jazon   (13 December 2014 3:24 PM)
Is it possible.to transfer frund fron my metrobank atm card account to a third party account holding a passbook

6 Monica Isabel Borlagdatan Perez   (26 October 2014 3:26 PM)
my activation expired. already sent msg to their customer care but havent recived any response. what should i do? thanks

5 Viking   (24 July 2014 8:20 PM)
Hi, could you please help me to get through to my concern? I really need to inquire my account balance thru online as i am miles away from the bank. I really need your help. Thank you!

4 Jackie Tampos   (03 July 2014 2:34 AM)
Hi , I already enrolled in Metrobank direct presently I am working in Dubai , I want to transfer funds to a Metrobank 3rd Party Account or Unregistered Account but the problem is a confirmation number will be send to my mobile number unfortunately I wasn't able to activate roaming service of my Philippines SIM card , how can I change my registered contact number in Metrobank direct ? Please Sir , I really need the right information to transfer funds/money and to do business .

3 raquel gregorio   (01 June 2014 11:16 AM)
hi,i do enroll my account in metrobank direct for atm 4 days ago but why i cannot open my account i want to check my account online what should i need to do pls help me

1 girlie gonsalves   (27 February 2014 1:12 AM)
Hi, I'm girlie gonsalves, presently working in Abu Dhabi, I have been opened a passbook saving account in metrobank, phils. How can I activate the online banking of my account? Hope to hear an immediate reply from you...thanks

2 admin   (03 March 2014 1:27 PM)
girlie gonsalves, please follow the steps presented in the above article.