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How to Log-in to BDO Online Banking Without OTP (One-Time-Password)?

Some BDO accountholders who have an account(s) in BDO's online banking facility may have a problem in getting the One Time Password or OTP upon logging-in to the online banking website. You might be one of them who might lost their phone (is SIM card is inactive/unused) and cannot receive or get the OTP anymore. Is there any way you can receive the OTP thru other means? No. This problem is is so simple if you ignore or if you didn't understand the last sentence stated on the One-Time-Password notification box.

After you successfully enter the correct User ID and Password, you will be redirected to this One-Time-Password notification box. This is an added security feature of BDO to avoid or minimize the risks of unauthorized logging-in of someone's account.

Let's take a look at the One-Time-Password box:

BDO OTP One Time Password

If your phone (or phone number has been inactive or lost), you cannot enter the OTP required. So another option to successfully access your BDO online banking account is to answer the Challenge Question which you created during your enrollment to BDO's online banking facility.

Click the Challenge Question link and answer that question to access your account. 

What if you forgot the answer your the Challenge Question?

If you forgot the answer, it's time to go to any BDO branch or to your branch of account to update your phone number and retrieve the answers of the Challenge Questions. 

Another option is to call BDO hotline:

BDO Domestic Toll-Free Nos.:
1800-10-631-8000 (PLDT) 1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel) 1800-8-631-8000 (Globelines)

(Int'l. Access Code) + 800-8-631-8000

You can also send a message to BDO email address: 
  • CALLCENTER@bdo.com.ph
  • Mybdo-InternetBanking@bdo.com.ph

Do you have a problem logging-in in BDO's online banking website? Do you find it hassle to enter OTP or answer a Challenge Question everytime you log-in to your BDO online banking account? What do you think? BDO wants to hear from you.
"How to Log-in to BDO Online Banking Without OTP (One-Time-Password)?" was written by under the Banking category. It has been read times and generated 1 comments. The article was created on .
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Total comments: 1
1 dhi   (09 October 2016 11:33 PM)
I lost my phone and got locked out from my Account.
How to i go about this?
Thank you