Enrolling 3rd Party Account to Metrobank Online Banking
Why are you going to have problems with those transactions?
Because fund transfer to unregistered account requires One Time Password (OTP). This OTP will be sent to your mobile number (mobile phone). The same with enrolling 3rd party account which also requires OTP.
If you're using a new mobile number, you cannot receive the OTP which is needed to be entered to those transactions. If your old mobile number (the one you indicated upon online banking enrollment) is lost because you lost your sim or phone, you need to update your mobile number.
How to update your mobile number in your Metrobank Online Banking account?
Option 1. You can send a message (request to update your mobile number) to Metrobank email addresses:
Option 2. Go to your Metrobank branch of account and request for mobile number update for online banking. If you don't want to go to the Metrobank branch, you can call them through phone. They can update your mobile number by phone but they will verify your identity first by checking your personal info or your ID numbers of your valid ID's.
Option 4. The easiest one is to create a new Metrobank online banking account. Here's how: "How to Enroll in Metrobank Online Banking?". Make sure to enter your new mobile number upon registration. This will take 5 minutes to register online.
Are you having problems with updating your mobile number?
"How to Update Mobile Number in Metrobank Online Banking (MetrobankDirect)?" was written by admin under the Banking category. It has been read times and generated 6 comments. The article was created on .
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Putangina naman metrobank !! International bank kayo at ang major customers niyo is OFW para makapag-transact kami online. Sana alisin niyo yan OTP kasi walang kwenta yan sa amin mga OFW's kasi ang sim card natin sa pinas hindi gumagana sa lahat ng bansa mga putangina niyo kung sino man nagisip ng OTP na yan. Bakit hndi niyo gayahin ang RCBC instead na OTP may option sila na security questions ! Mga putangina niyo lalo na IT department niyo mga utak talanga. Tapos napaka-bagal sumagot ng mga customer service niyo sa telepono!! Ubos na load namin tangina "please wait" parin yun sinasabi. PUtangina niyo sana mag-invest naman kayo sa customer service niyo at online banking niyo. Tangina niyo kaya kayo nauunahan ng BDO at ibang mga bangko kasi mga puta na nga serbisyo niyo ambagal niyo pa !!!!!!!!!!!!!!!!!!!
Nakaka'hassle naman pupunta pa sa designated branch na from where i applied my ATM just to change my number pano kung nasa Ajman ako tapos Abu Dhabi ako naka pag register. Sana lagyan naman ng option to change through online. And it's too costly na tatawag pa sa customer service then time wasting also. Sana yung hindi naman nakaka hassle.
All other options except option 2 is possible. They won't allow changes unless you go to the branch where you signed up personally. Option 4 is not possible. The system detects that you have an existing account already.