A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:
CIGNAL Customer Service Phone Number: (02) 244 6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.
Other Phone Numbers
Mobile Phone Numbers
09327996539 (Cebu area)
09084857436 (Cebu area)
My Personal Experience:
When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.
When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.
I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.
The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.
This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!
Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450! Regular price of Php550 applies after. To order email firstname.lastname@example.org<mailto:email@example.com>. Per DTI-NCR Permit No. 7595, Series of 2011.
Good news! Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.
*Make sure that your account details are complete and accurate. To update your account info, email us the following:
1. Account Number 2. Account Name 3. Billing Address 4. Email Address 5. Landline Number 6. Mobile Number
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.
IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.
MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.
As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?
If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?
This article was written by admin under the Directory category. It has been viewed times and generated 441 comments. The article was created on .
Warning! When posting comments, strictly observe correct spelling. Avoid incomplete words such as TY (as Thank You), Pls as Please, gud as good, dpt as dapat, etc. You can comment in English or Tagalog. If you will not follow this very simple instruction, your comment(s) will not be accepted or published.
Bayad ako sa mga bill.until now wala cable. nagagalit na asawa ko. sabi puntahan daw ninyo. at may service fee pa na 600. umokey na nga ako dun. inaantay ng asawa ko yung mag aayos.la pa din.ito number na tinawagan ko.7796299.kung di rin lang maayos today.paki-cut nalang ng plan ko na 290 HD.
Hi! Good Day, ito yong Cignal A/C # 9008289255 , from, Sta. Rosa, Laguana, yong complain ko po yong remote control nya , and Volume gumagana , pero the rest na mag lipat ka ng Channel , at ibang features nya, Hinde Gumagana ang Remote, ang Battery bago, naman , Favor pki palitan siguro , puntahan sa bahay ko sa Laguna. Here's my mobile no. 09179602866 or 09322770789
Hi goodpm! i called cgnal CARE twice today but the call keeps on disconnecting and NO ONE IS TRYING TO CALL ME BACK! I want to report the last rep i spoke to because I told him to call him back and he agreed BUT HE DIDNT. so unprofessional. Id just like to upgrade my plan but then no one wanted to assist me. next time i will be calling I will call to cancel my SERVICE and thats because of your reps. thanks for YOUR WONDERFUL SERVICE CGNAL! my account number is 9018261663
worst customer service ever! Paid exactly a week ago and they said there was an error on the account and they will call back after 30 minutes and now its been almost a week and they will make us repeat troubleshooting and re-tracking over and over again! this is very disappointing!
Was lied about going post paid when I applied. I'm disabled and on medication. I applied post paid and I've been told u can't go post paid on a prepaid account. I cannot load at bank or use the prepaid cards. My credit card is good but their customer service isn't. I was lied to when buying equipment.