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CIGNAL Customer Service Phone Number
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A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:


CIGNAL Customer Service Phone Number: (02) 244 6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.

Other Phone Numbers
  • (02) 622-2096
  • 6-222-096
  • 1-800-10-244-6251
Mobile Phone Numbers
  • 09999955844
  • 09327996539 (Cebu area)
  • 09084857436  (Cebu area)
  • 391-800-8000
Email Address
  • cignalcare@mediascape.com.ph
  • care@cignal.tv

My Personal Experience:

When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.

When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.

I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.

The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.

This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!

Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450!  Regular price of Php550 applies after.  To order email cignalcare@mediascape.com.ph<mailto:cignalcare@mediascape.com.ph>. Per DTI-NCR Permit No. 7595, Series of 2011.

Good news!
Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.

*Make sure that your account details are complete and accurate. To update your account info, email us the following:

1.       Account Number
2.       Account Name
3.       Billing Address
4.       Email Address
5.       Landline Number
6.       Mobile Number


The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.

IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.

MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.


As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?

If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend. No textspeak please. (Examples of textspeaks to avoid are plz (for please), u (for you), ty (for thank you), gud, (for good), nyt (for night), etc.)
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Total comments: 4131 2 3 ... 27 28 »
413 albert tapere   (20-October-2015 3:18 PM)
hi.cignal pls activate my box.

412 albert tapere   (20-October-2015 3:06 PM)
pls help sa aking cgnal dahil hanggang ngayon hindi pa naa activate.dahil na sira ang ona kong box.ngayon maybago na pro 5 araw na hindi pa na nagamit ang cable ko..salamat sana ma activate ngayon.

411 Leah   (10-October-2015 7:54 PM)
Yes this is so true. Reaching customer service will just frustrate you. They don't even have branches for services when you have issues with your account or what so ever, what they only have are branches for sales and installation and they will you entertain the soonest but when it comes to customer service it seems like they don't exist. These past few months I never received any BILLING STATEMENT though we can check the balance thru text but I need the breakdown and payment history because most of the time when you pay thru their accredited payment centers, payments are never posted still you have balance you will just noticed it when your account is already deactivated. So please CIGNAL improve your services do your aftersales!

410 Dandy A. Narciso   (24-September-2015 6:40 AM)
this is to follow up the activation of my cable newly installed plan 290.thank you, installation done last September . 19, 2015.

409 merilaine lumaga sarmiento   (20-September-2015 4:24 PM)
cignal,kindly check the connection of Merilaine Lumaga Sarmiento no Display at all ..

408 94207   (18-September-2015 4:12 PM)
Sept 18. 2015
hi. our connections are out right now. Since 2pm today there is no signal on our cable. Could you please check this account number 9013839535. As we check the system set up signal strength and signal quality is both zero .. no red lines appear . I have an advance payment for my cignal account.
please have anyone from your office to please reach us and get on this concern.
thank you.

407 shiela j suiza   (07-September-2015 5:02 AM)
cignal,kindly check the connection of manolito jalbuena coz they no diplay at all.

406 gen   (06-August-2015 1:34 PM)
Please improve your customer service because you have very poor service.

404 leah rola   (31-July-2015 9:27 AM)
Hi. When i open my cignal tv it displays no channel available although my mom and share the same account. Y is this?

403 ymellu   (31-July-2015 7:39 AM)
I also emailed cignal requesting for a change of address but there's no response at all. How can we pay if we don't have any bills... What should I do now?
Please any cignal representative please reach us

405 admin   (02-August-2015 8:46 AM)
You can call or go to your nearest Cignal Office and request for change of address. Don't forget to bring a valid ID for identity verification.

402 ronald c. de ocera   (21-July-2015 12:41 PM)
Dear cignal! Your hot line is not working! Please check!

401 Fe miguel   (11-July-2015 8:42 AM)
Cig all people ,please do something with your service,specially the customer service on hotline.They are totally useless.They don't want to work or they don't know what their doing.I need help my I'm a postpaid customer from Davao City. im paying 1010 a month.the signal is on and off.i don't know whom to call in Davao City as i the hotline is in Manila.please do something!!!.im so frustrated and pissed with the whole serviced.

400 Jelibel Balangitao   (09-July-2015 5:05 PM)
Dear cignal . my internet is very slow.

399 nely manceras   (20-June-2015 8:20 AM)
how can you improve the stability of your conection during bad weather.

398 Arnel M. Briola   (17-June-2015 10:33 AM)
Good day! have problems with our Cignal. because only those channels that use .. 21,30,56,57,63,102 channel. What is the process to restore another channel .. we have no shortage of Cignal.

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