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CIGNAL Customer Service Phone Number

A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:

CIGNAL logo

CIGNAL Customer Service Phone Number: (02) 244 6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.

Other Phone Numbers
  • (02) 622-2096
  • 6-222-096
  • 1-800-10-244-6251
Mobile Phone Numbers
  • 09999955844
  • 09327996539 (Cebu area)
  • 09084857436  (Cebu area)
  • 391-800-8000
Email Address
  • cignalcare@mediascape.com.ph
  • care@cignal.tv

My Personal Experience:

When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.

When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.

I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.

The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.

This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!

Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450!  Regular price of Php550 applies after.  To order email cignalcare@mediascape.com.ph<mailto:cignalcare@mediascape.com.ph>. Per DTI-NCR Permit No. 7595, Series of 2011.

Good news!
Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.

*Make sure that your account details are complete and accurate. To update your account info, email us the following:

1.       Account Number
2.       Account Name
3.       Billing Address
4.       Email Address
5.       Landline Number
6.       Mobile Number

_______________________________
DISCLAIMER

The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.

IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.

MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.

END...


As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?

If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?
"CIGNAL Customer Service Phone Number" was written by under the Directory category. It has been read times and generated 461 comments. The article was created on .
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Total comments: 461
461 nancy ace cariño   (09 December 2016 7:56 PM)
Ask ko lang po sana.. nag load po ako ng cignal HD590 bakit ang reply sa akin is 1209 2019: VD2042 Unable to procesd. Hardware not yet defined.. ano ibig sabihin nito.. ganon nalang hindi na e'load ang HD590. No ong dapat gawin. tnx o.

460 martin arisgado   (09 December 2016 9:14 AM)
morning mga taga cignal bakit ganun ang load nyo hanngang ngayon wala pa din aksyonan nyo naman ng di kayo mawalan ng customer mag 48 hours na nakaka high blood na di maganda serbisyo nyo?

459 nelfa macabinlar   (05 November 2016 9:52 AM)
this is my acct no 19530013

458 nelfa macabinlar   (05 November 2016 9:49 AM)
bakit naman ang tagal ma activate ng load ninyo sa card. please aksyonan nyo nama yan nang di kayo mwalan ng customer. kagabi pko ngsend wlang confirmation, ng inulit ko ngayon umaga invalid na yong pin. ano ba yan. pls aksyonan nyo naman.

457 Dionisio D. Pacubas   (02 November 2016 7:15 AM)
Good day! I want to know the exact termination of my postpaid account number 9009272640 under account name Dionisio D. Pacubas. Also, please inform me of my account balance. Thank you very much

456 milano   (22 October 2016 9:27 PM)
BAKIT PO WALANG CIGNAL ANG ROAMING KO MAY LOAD NAMAN ITO.09052822390

THANKS,
EFREN AGUSTIN
MILAN ITALY
09052822390

455 bobby pulvera   (08 October 2016 7:10 PM)
gud pm mam or sir pa active kulang cignal kupo deactivated po e di makapasok load ko na pinapaload ko ito po cignal box 000002686632 di to po ako palawan

454 merlinda escobillo   (25 September 2016 6:58 PM)
good evening po. tanong ko lang po kung bakit hanggang ngayon wala pa din na activate yong cignal namin mahigit limang oras na po..follow up kami ng follow up sa nag ayos nito pero wala pa rin...address po namin sa valencia bukidnon sinayawan...pangalan po ng nag apply nito ay simerlinda escobillo..paki activate naman sana..

453 merlinda escobillo   (25 September 2016 6:57 PM)
please help us to connect our cignal load of 175sd.our location is bukidnon valencia sinayawan.

452 merlinda escobillo   (25 September 2016 6:55 PM)
please help us our cignal prepaid load of 175sd is not connected.confirm message received 5 hours ago.hoping to address my concern.

451 Felipe S. Diacosta   (07 September 2016 6:21 PM)
hello to whoever is incharge of the cable conconnection/installation department. I would like to cut off my subscription becuase my tv set is out of order for one month already. I am not using my cignal connection since my tv set started malfunctioning. this is my cignal account number 9011170441. in fact, I already informed your manila office about this problem, and the person who answered me was so impractical and illogical telling me to take picture of my tv and send the picture to your office.WOW NAMAN. ARE YOU CRAZY?

450 rizzalyn almeron   (04 September 2016 5:40 PM)
I hate cignal connection. Everytime there is little rain i cannot watch. Halos wala na cignal. Nakakainis na sayang binabayad ko. Ayusin niyo naman .sa lagi ulan halos hindi na makapanood

449 maria victoria ruiz   (02 September 2016 5:31 PM)
Hi good eve! Ask ko bakit walang dumadating na bill saamin d2 sa antipolo, city robinson homes block 133 lot 12 thyme st.angelica brgy.san jose...pls .answer asap..thank you

448 Jonald remonde   (27 August 2016 11:53 AM)
Good afternoon po tanong ko lang po bakit hangang ngayon wala parin signal ibang channel ng cignal namin last week pa ako nagbayad ng monthly ko sa LBC ref # 1-676913154151 manggahan branch, gen. Trias cavite. Accwnt # 9011241926. Paki check asap.

447 Maimer   (26 August 2016 8:34 PM)
ang dami pa lang problema dito sa cignal. maganda pa naman ang mga channels nila kaso lang ang customer service nila, hindi maganda sana ma-improve nila ito. Unahin dapat ang mga customers.

446 ivymae   (21 August 2016 8:25 PM)
good evening po. tanong ko lang po kung bakit hanggang ngayun wala pa din na activate yung cignal namin mahigit dalawang buwan na po..follow up kami ng follow up sa nag ayos nito pero wala parin...address po namin sa sambag 1 cebu city po...pangalan po ng nag apply nito ay si che ronald albert..paki activate naman sana..

445 Senen DS Evangelista   (20 August 2016 5:06 AM)
Not working yong cignal box namin baka puwedeng replacement thanks ASAp!

444 Marietess Santos   (09 August 2016 5:50 PM)
Good evening. Kindly check my account 5612940, the information displayed on tv is EO2. It has been loaded with 175 , until now there's no signal yet.

443 jennifer   (08 August 2016 3:24 PM)
Good am im so disappointed what happened,mag two weeks na kong nag request na ilipat dito sa capas tarlac ang cignal namin,nag report narin ako dun sa sinasabi ninyong www.cignal.com sabi 2to 3 days tatawagan nila ako pero wala paring nangyayari,lumipat kami dito sa capas may 30 galing san mateo rizal atpinadala sa amin yung antena nang cignal at tumawag na ko sa costumer service para ipalita ito dito,pls paki aksyonan naman ito.account number 9007674651 Jennifer Austria

442 niel m araojo   (08 August 2016 8:12 AM)
nagpaload me ng prepaid cignal dito s gsis molino beside ng jolibee at mang inasal sabater yon dealer nyo until now wala pa rin kami cignal off nila cell nila kaya hindi makontact
please paki action naman
last time friend ko rin ganyan sa kanila now ako naman
baka pwede bigyan ng action
salamat

441 hedelita m. boncodin   (26 July 2016 11:48 AM)
Bayad ako sa mga bill.until now wala cable. nagagalit na asawa ko. sabi puntahan daw ninyo. at may service fee pa na 600. umokey na nga ako dun. inaantay ng asawa ko yung mag aayos.la pa din.ito number na tinawagan ko.7796299.kung di rin lang maayos today.paki-cut nalang ng plan ko na 290 HD.

440 ely perez   (08 July 2016 10:34 AM)
i would like to cut off my extension and downgrade my plan 990 to 490 my acct. no. 9005933463 my cel no. 09497603468.

439 ely perez   (08 July 2016 10:22 AM)
i would like to cut off my extension and downgrade my plan 990 to 490.

438 welson tagose   (01 July 2016 11:53 AM)
We pay our bill last Saturday June 25 2016 but until now my account hasnt activate yet.

437 Jeremias Puche   (30 June 2016 5:20 AM)
My tv has no channel please check

436 Gilbert A. De Asis   (28 June 2016 10:41 AM)
Hi! Good Day, ito yong Cignal A/C # 9008289255 , from, Sta. Rosa, Laguana, yong complain ko po yong remote
control nya , and Volume gumagana , pero the rest na mag lipat ka ng Channel , at ibang features nya, Hinde
Gumagana ang Remote, ang Battery bago, naman , Favor pki palitan siguro , puntahan sa bahay ko sa Laguna.
Here's my mobile no. 09179602866 or 09322770789

435 josefino icabales   (26 June 2016 7:09 PM)
Hi goodpm!
i called cgnal CARE twice today but the call keeps on disconnecting and NO ONE IS TRYING TO CALL ME BACK!
I want to report the last rep i spoke to because I told him to call him back and he agreed BUT HE DIDNT. so unprofessional.
Id just like to upgrade my plan but then no one wanted to assist me. next time i will be calling I will call to cancel my SERVICE and thats because of your reps. thanks for YOUR WONDERFUL SERVICE CGNAL! my account number is 9018261663

434 Rolando L rubio   (29 May 2016 12:56 PM)
Bakit d ako makapagpaload? Kahit san ako magpaload wala talaga invalid account daw di ko tuloy magamit tv ko sayang lang pagbili ng unit ninyo ala din naman pala

433 Aguinaldo C. Tangcaag   (28 May 2016 6:09 PM)
Sir my payment was already forwarded to cebuana lhullier lower bicutan branch.
Accnt# 9013793861
Ref.#BP109050528160020

432 Bernaldo G. Bacurio   (15 May 2016 8:29 PM)
I install cignal of my friend, after installing well and good but sad to say were not able to view coz it appears on the screen E14 pairing error. this is the wrong smart card for this STB

431 cyrel nalam   (18 April 2016 10:51 AM)
Can I connect the cignal

430 Jayson apena   (08 April 2016 1:08 PM)
Good am/pm.,.,account # 9016163664 this application since october,.2015.,.until now there is no activation,.,please,.,try call,.,09277118836.,.09956496769.,.,.

429 edlyn eusebio   (25 March 2016 10:27 PM)
Can i ask my billing my account name edlyn eusebio
Acc.#9006669689 thanks my account is cut i dont know how much my bill

428 Ferdinand salvacion   (23 March 2016 8:40 AM)
Paper view

427 Danilo Polillo   (22 March 2016 11:07 AM)
March 21,2016

Dear Sir/Madam:

Greetings;

Respectfully requesting your good office to cut temporarily
My CignalTV postpaid effective immediately because I'm of the country.

Hoping for your immediate action.

Thank you!

Danilo Polillo

426 Ryan Hortizuela   (22 March 2016 6:20 AM)
Please. Help. I could not load my 790 card using my sun sim...I've been trying it for two days but it keeps on saying "retry"..any suggestion?

425 ferlyn estacio   (21 March 2016 9:16 AM)
worst service ever!!! signal interruption happens everyday,you cant even watch properly.its so annoying even if you paid your account

424 Aniceto B. Torres   (18 March 2016 9:32 AM)
Please activate my smart card 31438310

423 Francisco Secretaria Caminos   (16 March 2016 12:25 PM)
Sir/Mam

Good day!

Can i ask my billing of my account? this is my account number 9010541683.

422 Ana Neponcio   (01 March 2016 9:50 AM)
May we know your call center mobile number...not the land line (smart preferably)

421 elinel heradura   (14 January 2016 9:09 PM)
Cignal..pls..activate my account...

420 raymart santos   (10 January 2016 9:11 PM)
activate box 13470756 i already load 3 times ...always pop up ...this smart card not authorize ....card ID 00035223221 thanks...

419 angelina higginson   (06 January 2016 6:27 PM)
please kindly check our cignal channel cause all local movies not available..what happen?

418 Eduard Gopo   (04 January 2016 8:40 AM)
I can't connect, there is instruction please insert smart card. What that mean?

417 tvdr_bukidnon   (28 December 2015 2:25 PM)
worst customer service ever! Paid exactly a week ago and they said there was an error on the account and they will call back after 30 minutes and now its been almost a week and they will make us repeat troubleshooting and re-tracking over and over again! this is very disappointing!

416 robert degon   (17 December 2015 2:28 PM)
Was lied about going post paid when I applied. I'm disabled and on medication. I applied post paid and I've been told u can't go post paid on a prepaid account. I cannot load at bank or use the prepaid cards. My credit card is good but their customer service isn't. I was lied to when buying equipment.

415 Edgardo Nimer   (14 December 2015 5:14 PM)
I can't connect, there's an instruction " please re-insert smart card". What does it mean?

414 pata amud   (08 December 2015 2:23 PM)
sir/mam
Please the pata amud acc 9010016279 active high chnanel
thank you.

413 albert tapere   (20 October 2015 3:18 PM)
hi.cignal pls activate my box.

412 albert tapere   (20 October 2015 3:06 PM)
pls help sa aking cgnal dahil hanggang ngayon hindi pa naa activate.dahil na sira ang ona kong box.ngayon maybago na pro 5 araw na hindi pa na nagamit ang cable ko..salamat sana ma activate ngayon.

411 Leah   (10 October 2015 7:54 PM)
Yes this is so true. Reaching customer service will just frustrate you. They don't even have branches for services when you have issues with your account or what so ever, what they only have are branches for sales and installation and they will you entertain the soonest but when it comes to customer service it seems like they don't exist. These past few months I never received any BILLING STATEMENT though we can check the balance thru text but I need the breakdown and payment history because most of the time when you pay thru their accredited payment centers, payments are never posted still you have balance you will just noticed it when your account is already deactivated. So please CIGNAL improve your services do your aftersales!

410 Dandy A. Narciso   (24 September 2015 6:40 AM)
this is to follow up the activation of my cable newly installed plan 290.thank you, installation done last September . 19, 2015.

409 merilaine lumaga sarmiento   (20 September 2015 4:24 PM)
cignal,kindly check the connection of Merilaine Lumaga Sarmiento no Display at all ..

408 94207   (18 September 2015 4:12 PM)
Sept 18. 2015
from:anne
hi. our connections are out right now. Since 2pm today there is no signal on our cable. Could you please check this account number 9013839535. As we check the system set up signal strength and signal quality is both zero .. no red lines appear . I have an advance payment for my cignal account.
please have anyone from your office to please reach us and get on this concern.
thank you.

407 shiela j suiza   (07 September 2015 5:02 AM)
cignal,kindly check the connection of manolito jalbuena coz they no diplay at all.

406 gen   (06 August 2015 1:34 PM)
Please improve your customer service because you have very poor service.

404 leah rola   (31 July 2015 9:27 AM)
Hi. When i open my cignal tv it displays no channel available although my mom and share the same account. Y is this?

403 ymellu   (31 July 2015 7:39 AM)
I also emailed cignal requesting for a change of address but there's no response at all. How can we pay if we don't have any bills... What should I do now?
Please any cignal representative please reach us

0
405 admin   (02 August 2015 8:46 AM)
You can call or go to your nearest Cignal Office and request for change of address. Don't forget to bring a valid ID for identity verification.

402 ronald c. de ocera   (21 July 2015 12:41 PM)
Dear cignal! Your hot line is not working! Please check!

401 Fe miguel   (11 July 2015 8:42 AM)
Cig all people ,please do something with your service,specially the customer service on hotline.They are totally useless.They don't want to work or they don't know what their doing.I need help my I'm a postpaid customer from Davao City. im paying 1010 a month.the signal is on and off.i don't know whom to call in Davao City as i the hotline is in Manila.please do something!!!.im so frustrated and pissed with the whole serviced.

400 Jelibel Balangitao   (09 July 2015 5:05 PM)
Dear cignal . my internet is very slow.

399 nely manceras   (20 June 2015 8:20 AM)
how can you improve the stability of your conection during bad weather.

398 Arnel M. Briola   (17 June 2015 10:33 AM)
Good day! have problems with our Cignal. because only those channels that use .. 21,30,56,57,63,102 channel. What is the process to restore another channel .. we have no shortage of Cignal.

397 Jim welker   (12 May 2015 5:34 AM)
not a customer yet. using cable now. I live in savannah subdivision,oton,iloilo philippines. would like to be contacted by dealer to install satilite dish in my home. please send me email with info

396 Marlon T. Santos   (29 April 2015 3:41 PM)
Good Day! how can i find your nearest office here in san mateo?
nor give your contact number.?

395 Divina Takahashi   (28 April 2015 1:34 PM)
Can i request the monthly bill? please! thank you. my account# 9012803537

394 ArlenePS   (17 April 2015 6:27 PM)
I would like to post a complaint on how your company somehow always gets the best out of their customers. First off, why do you just cut out services without any prior notice? Without any bill whatsoever coming to our house, if we did subscribe to a mobile type of billing, numbers are still subject to change, as to which you should ALWAYS send a copy of the bill to the service or billing address, and while we are at the subject of having the services cut off because of the so called delinquency on our account that we do not know of in the first place (let's face it, the mobile billing? not really a good idea...) when we did pay it off, you guys don't even bother to turn our services back on? Are you guys retarded at some level that you would still need to wait and hear from us to have the services turned back on? We are still currently without services for almost two months now, exactly February 28, 2015, when we also did pay off our bill the exact same date, so I DEMAND A COPY OF MY BILL SENT TO ME!!! NOT JUST ONE TIME BUT ALL THE TIME, WORK LIKE A NORMAL COMPANY!!! NOT THE KIND THAT RIPS OFF THEIR CUSTOMERS!!! Disregard this letter and it will go public!!! You know how social media works nowadays, let's see how many customers will still subscribe to you, I'll be using my sons email address if you happen to "feel the need" to reply. My name on the account is Arlene Presbitero Sideno, my account number is 9010775340, address is Block 2 Unit 17, INC Compound, Luzon Avenue, Matandang Balara, Quezon City, the number listed on the account is 09433209223, which is already non-existent, the number that I am using now is 09273516355, fix this problem that you have started by just disconnecting our services with blatant disregard on what's the customer's knowledge of their bill.

393 consorcio ledesma   (14 April 2015 10:30 AM)
we just install our cignal yesterday ,but as of the moment it isn't working....no feeds or calls from representatives...

392 dominador b. medroso,jr   (14 April 2015 6:38 AM)
want to avail of the pay per view of paqcuiao fight. my acct no. is 9004237064

391 ROLITA NALDA SLYNGSTAD   (09 April 2015 3:00 PM)
HI CAN YOU PLEASE GIVE ME THE TELEPHONE NUMBER OF CIGNAL BUTUAN BRANCH?

390 ROLITA NALDA SLYNGSTAD   (09 April 2015 2:59 PM)
HI CAN YOU PLEASE GIVE ME THE TELEPHONE NUMBER IN CIGNAL BUTUAN BRANCH ? AS SOON AS POSSIBLE HAVE SOME PROBLEM IN MY MOTHERS HOUSE .... I WANT TO CALL IN BUTUAN BRANCH I HAVE PAID FOR ONE YEAR BUT THEY CUT OUT AND NOT HEAR WHAT MY MOM SAID OK IM IN NORWAY I WILL TRY TO CALL THEM IM HE ONE WHO PAY THE WHOLE YEAR ACCOUNT NR.11029211

389 jay-ar zaragosa   (09 April 2015 9:31 AM)
good pm sir. i had a problem with our cignal channel. we paid our bill this last wednesday (april 1) but our cable isnt working until today. please help us to repair this system.

388 William Macalma   (08 April 2015 9:21 AM)
Acct#:11300938
Account name: William Macalma
Address: Mangahan Drive, Barangay Poblacion 5, Magallanes, Czvite
I already paid my previous and current charges and still my cignal isn't workiong properly. please kindly check and give some action on this. thank you

387 william geradila   (06 April 2015 7:56 PM)
Account#9009966137
Account name william geradila
Address : blk20 lot25 northville4a subd.barangay lambakin.marilao.bulacan
..i aleeady paid my previous and current charges and still my cignal isnt working properly..please kindly check and give some action on this..thank you

386 Jerry Pereira   (23 February 2015 4:25 PM)
Acct#:9010728783, acct name:oligario g pereira, address:b6l31 villa las casas sn lorenzo south sta rosa laguna, I already pay my last month bill, pls check

385 Els Montemayor   (21 February 2015 8:15 AM)
Account# 9010445285
Account Name:Bayome V.Austria
Add:B1 L2-A San Jose St.PLI Homes Mayamot Antipolo City
Transfer to this new address:
B5 L2 Brentwood Parkhomes Mambugan Antipolo City
I paid my already my 2 months bill last feb 3,2015 amounting 1,480 at USSC.How come my account was deactivated on Feb.19,2015.I even not recieved any bill on my new address I just rely on the msg that your sending on mu email.Please give an action asap.Thank you

384 Nemy Bigueras Mabilangan   (18 February 2015 8:42 PM)
account #9012063720 account name:willian perez address:brgy. masaya bay, laguna pls. kindly activate cignal cable, I don't have unpaid bill, I pay my monthly due last Feb. 05 amounting four hunred ninety pesos my plan AT 7\11 Calauan

383 Cynthia Dela Cruz Rebeca   (13 February 2015 12:20 PM)
Account # 9007408110
Account name:Ricardo Rebecca
#205 b-tricon rd.dalig Antipolo city,Rizal
mobile # 09272670053
Kindly activate my account,I don't have unpaid bills since (start Cignal).
pls. check payment to LBC ref # 1-375674162215 for Dec.bill.(12/17/2014 04:22pm)
# 1-285675084314 for Jan.bill.(01/15/2015) 08:43am)
February not yet done co'z your billing pd.Jan.11,2015 to Feb 10...it cut already Feb 2...(until now feb 13.how about 13 days na disconnected ...we;re hoping it will deduct for next bill(march)..PLS>CHECK..thank you

382 Lyn B Chen   (12 February 2015 5:01 PM)
Account No.9011153490
Account Name:BABYLYN NINO
Billing Address:Brgy. Kaligayahan Bk.9 No 26 Bangar St. New Haven Village Novaliches Quezon City
Email Add.:C_soustra@yahoo.com.ph
I am authorizing my nephew Romnick Nino to cancel my subscription/contract disconnection my line due to Im out of country for few month.Your kind consideration with regards to this matter will be highly appreciated.Thank you so much and have nice day.
Respectfully yours,
BABYLYN NINO

381 Carol Malunao   (11 February 2015 11:38 AM)
Account no. 9010502831
Account name: Roberto G. Malunao
I am requesting for permanent disconnection I already have a prepaid cignal tnx

380 Lyn B Chen   (10 February 2015 8:04 PM)
Account No.9011153490
Account Name :BABYLYN NINO
Billing Address:Barangay Kaligayahan Bk.9 No.26 Bangar St.New Haven Village Novaliches Quezon City
Email Add.C_soustra@yahoo.com.ph
PLs.CUt off our subscription I send already email but no response until now .Pls let me know . thank you.

379 Marlene Padilla   (27 January 2015 8:00 PM)
Account No.9006848990
Account Name:MARLENE Q. PADILLA
Billing Address.:0291 NEW BARRIO STREET CALULUT SAN FERNANDO PAMPANGA
Email Address.:sweetie2903@yahoo.com
Mobile No.:09212323410
PLEASE ACTIVATE MY ACCOUNT I ALREADY PAID MY BILLING AT METRO BANK SINDALAN SAN FERNANDO PAMPANGA BRANCH.THANK YOU

378 carding   (07 January 2015 10:53 AM)
account no.9005943698 name;ricardo m.fernandez location;sta.cruz tubod minglanilla cebu complain;i paid my bill every month of 430.00 but my latest bill is not what i am expecting please give me some details thank you

377 Jovi Mayol   (02 January 2015 1:26 PM)
We just applied for a postpaid plan.. and this early, that it wasnt activated yet, we experienced rotten customer service here in cebu, particularly with their banilad office.. we have been making follow ups as an impatient and excited customer.. but a certain EVA, who according to one of the installers and even the agent, is an old menopausal BITCH, had the nerve to say that we can do whatever we want and even had her fired if we want to and then dared to put the phone down on us... clearly indicating that she had some backers in their organization protecting this one rotten witch... and according to her office mates, there have been thousands of complaints because of her.. and what is management doing? Or is EVA running management... hopefully she will get fired as she wish she would... she's been doing a great job at it... though mgmt has been giving it a blind eye..

Cignal subscribers and potential subscribers beware...

If.you have others options, better not with cignal..

#cignaltv

376 Bherboi Obrero Ortego   (20 December 2014 12:33 PM)
Account: 8008-955
Acct Name: BENNY ORTEGO
Location: UEP, ZONE 1 CATARMAN NORTHERN SAMAR
Complain: we already pay for our reload from the loadcentral..
Here is the confirmation that the seller forwarded to me..

You sold SD430 to 8008955.Ref:47278482, Telco Ref: 11111

its been 3 hrs that i reload.. but until now our connection has not yet re-activated.

375 Micahel Tigas Navidad   (28 November 2014 6:54 AM)
Account #9008230951
Acct Name: Ligaya Navidad
Location: 50 F. Jaca St., Kinasang-an, Pardo, Cebu City
Complain: We already paid our account including reconnection fee last Nov. 21 but until now our connection has not yet re-activated.

374 Jayson Javier   (24 November 2014 12:54 PM)
accnt no. 09108164025
accnt name. frederick combenido
location. payatas A. Quezon City
pls paki activate po ung cignal ko bayad na ako at complete na ung mga requirments ko po

373 roy guillena   (15 November 2014 7:43 AM)
Its hard to rely on their system and surely, their personnel. I have been waiting until today after their set-up has been installed in my residence. Made a follow-up 3 times already and the customer care said that I have to wait for another 24 to 48 hours. Another? You cannot TRUST them. Seems like their personnel are just seating and not working at all. Better find an option.

372 Ester Olaivar-Omolon   (13 November 2014 9:49 AM)
accnt no. 9010761179
accnt name: ester omolon
location: lapulapu city cebu
we still have signal but no sound(Buzzing). we cannot receive any text so we don't know he much our current bill but i pay already eventhough I don't know the exact bill. Its been 2 days after my payment ganoon pa rin wlang sound. Please we expect ur response about this matter. Thank you.

371 Jovelyn Caare-benzuela   (04 November 2014 7:48 AM)
acct. number: 5305584
acct. name: jovelyn benzuela
location: quezon bukidnon
email add.:jovelyn_benzuela@yahoo.com
mobile number: 09484345756

please activate the 30 channels of the 430 load... how come its only 20 channels sa 430 na load.
thank you... we hoping that you response immediately my request...

370 Rose Tobias   (23 October 2014 9:21 PM)
Acct. Name Rose Marie T. Flor
Acct # 9009334190
i was disconnected last June 2014, so i paid for that month & even the next bill i received (July 2014) thinking they will reconnect me, but still no service at all. i hardly tried to contact them even emailed them my receipts but still no response only those automated emails about storm & paquiao which is not my concern. Now, after 4 months of no cignal service They sent me a bill amounting to 1,384.51???? What is this a fee for no service???

369 Rose Tobias   (23 October 2014 9:04 PM)
Acct. name: Rose Marie Flor
Acct. # 9009334190
Location: Dasmarinas
CP # 09279215430
E-mail Add: rosetobias08@gmail.com
To Cignal
Please reconnect me, They installed signal on us Feb 2014. I was disconnected last June 2014 due to late delivery of my bill,so i made a payment for that month and even the next bill i have received (for the month of July), thinking that if i fully paid i will be reconnected., but in my dismay still no service, until now it was 4 months ago since i was disconnected. i hardly tried to contact every # they have just to be disappointed, nobody to talk to. Now i recieve a bill amounting to 1,384.51 for no service from u ???? what is this????

368 John Curtis Nagaño   (21 October 2014 4:43 AM)
Account namae: John C. Nagano
Account no. 9011637803
email: john_nagano03@yahoo.com
Celfon no. 09184113858
Landline no. (02) 3634274
Billing address: 136 general tinio st bagong barrio caloocan city
Hello Cignal please activate my account its been for almost three weeks when i was applied but still no activation hoping your immediate respond thank you..

367 Yanei Choh Yaneich   (15 October 2014 9:36 AM)
acct # 9009794204 account name archie masinadiong...dasmarinas cavite...please kindly activate my account...

366 Roland Dela Cruz   (12 October 2014 9:03 AM)
It looks like Cignal Customer Care is not functioning? I had my complain on our billing statement received last month and due to no response on the issue, we have not pay the hiding charges made and now our cable is disconnected. Tried to call the customer care numbers several times but too difficult to connect. What kind of company is this? I am thinking of request for disconnection permanently and go back to telmark cable. Cignal is only in marketing...

365 Cezar Abong Jr   (04 October 2014 1:44 PM)
acct # 9007405170
Acct name : Cezar Abong jr.
I have already paid for our reconnection a week ago but still we don't have connection. Flashing on the screen is this smart card is unauthorized. we complained from the cignal outlet here in antique and they told us to wait for they have already mailed the problem in manila but more than a week have passed we still dont have connection. we tried to call the number in our bill but we can't connect to it. hope you can read this complaint and take action immediately for we are paying for it but your service were too slow. PLS DO TAKE ACTION FOR THIS.... MANY WERE COMPLAINING ABOUT THIS ALSO WHEN WE INQUIRED TO YOUR OUTLET HERE IN ANTIQUE.

364 May Casiguran   (29 September 2014 10:04 AM)
Acct #:9011053593
Acct name: Vicente Casiguran
why are you asking us to pay 252.58? what is that for, i went to your branch here in Cavite City asking her why is it i can not watch other channels anymore and she told me that is your policy to remove some channels whenever your customer can not pay your monthly bills, i asked her, why you did not told us that you have that kind of policy, is that a hidden policy of yours? when i first came to your branch i ask a lot of question with regards to your tv shows if you have boxing, wrestling, UAAP, tennis, cock fight and DZMM teleradio, your personnel answer me YES, and when i ask her where is that in your plan here, ash told me, ALL of the am asking is here, i ask her is that include here in 480, she answer me YES, that is why i subscribe in 480 plan, then when they install your things in our house we pay right away the amount you billed us, and WE WAITED FOR HOW MANY DAYS BEFORE we were able to watch, and then when we, your customer will be late in paying your bills, you will remove some channels we can watch... what a service you have, we even told our friends that you are good, we are sooooo wrong, now we are tied in your company for 2 years, you people are good only in sending us our bills BUT YOUR SERVICE AND YOUR PEOPLE ARE SO UNPROFESSIONALS, next time when somebody asked us about your service, we will tell them NOT TO AVAIL YOUR SERVICES

363 May Casiguran   (29 September 2014 9:45 AM)
acct #: 9011053593
acct name: Vicente Casiguran
address: 620 Kapayapaan St., San Antonio, Cavite City
baket me sinisingil kayong 252.58 sa amin e nagbayad naman kami ng buo, para saan nyo? nagpunta ako sa outlet nyo dito sa Cavite para tanungin kung baket hindi kami makapunod sa ibang channel, ang sabi sa ken ng ahente nyo, ganon talaga daw yun, once na hindi kami makabayad sa oras e BABAWASAN NYO NG MGA CHANNELS, me policy pala kayong ganon? baket hindi nyo sinabi yun sa simula pa, nung nagpunta ako sa branch nyo dito s Cavite tinanong ko dun sa tao nyo yung mga palabas na gusto ko, ang tanong ko dun sa tao nyo, meron ba kayong DZMM teleradyo, meron daw, e wrestling, sabong, UAAP, tennis, boxing, meron daw, tinanong ko sya ulit, saan plan yun dito, sa lahat na daw, kinalabas labasan wala yun dun sa plan na kinuha ko na 480 ata yun. tapos yung kausap ko pala dun e ASAWA LANG MANAGER, baket kayo ganon.

362 Jonel Ong Galang   (26 September 2014 12:40 PM)
we have 3 cignal outlet box in our house and the two outlet box are not working they don't have any channel almost two weeks from know please kindly fix it know we are paying for nothing!!!

INFO
NAME: JOEL DAVID GALANG
ADDRESS:1150 11TH AVE, BARANGAY DEL PILAR,UNISITE SUBDIVISION SAN FERNANDO, PAMPANGA 2000
ACCOUNT NO.: 9002759810

361 Roland Dela Cruz   (22 September 2014 9:34 AM)
account name: Noraida S. Dela Cruz of Grandvalley Subd., Mahabang Parang, Angono, Rizal with Account number: 9011246979, subscription plan: 630, SOA No.: 2519066. .please check our bill...the first billing statement we received last week thursday was incorrect..why we are charged of 301.93 pesos and what is this 301.93? our monthly payment should be 780.00 pesos only based on the plan we applied and agreed. why we are charged with additional 301.93 pesos? is this hidden charges?

360 Anonymously   (15 September 2014 10:21 PM)
acct name Belinda ramos, taytay rizal....,acct no.9008945888...please activate our acct its been 2 weeks since we paid it in full

359 Anonymously   (15 September 2014 10:19 PM)
pls reactivate our account,belinda ramos.taytay rizal,acct no.9008945888

358 Anonymously   (15 September 2014 0:50 AM)
Acct name belinda ramos, acct no 9008945888, taytay rizal , please actibate my acct.

357 Cristina Genita Merced   (10 September 2014 4:42 PM)
Account Name:Mark Anthony Merced
Account No: 9006000835
Mobile No: 09286222954
Requesting for activation of my cignal connection. Thank you

356 Marinel Simsuangco   (06 September 2014 2:13 AM)
Account # 9009330666
Account name: Marinel Simsuangco
Email adrress: nel7sims28@gmail.com
Address: Blk. 16 Lot 9 Melody Heights Muzon San Jose Del Monte Bulacan
Message: Just wanted to know why this day we experience no signal or channel even there is no rain. Can you please check.. thanks...

355 Greis Rae Mangana   (04 September 2014 4:26 PM)
Account Name: ESTRELLITA O. LIMPIADA
Address: MALIGAYA, BOAC, MARINDUQUE
Account No: 9010322230
SOA No: 2248916
Requesting for immediate reactivation of Cignal account activation.
Thank You.

354 Marjo Bueno Mandita   (04 September 2014 8:51 AM)
Jonas mandita
9010586881
block 25 lot 5 phs. 4 sv3 poblacion muntinlupa city
www.marjonas28@yahoo.com
09273031162
paid at cebuana lhuillier receipt no: #BP601330903140001
requesting for cignal connection pleas get back...thank u..:)

353 Rivers V Dela Serna   (03 September 2014 9:21 AM)
You dont answer emails. Your support is ver poor.

i email manyntimes about my box always disconnecting due to a card, i emaile even your top officials and no answer.

Your phones just keep ringing no answer.

im in cebu.

your channels have radio stations, im paying for rdio stations? You have 2 clours 2 hbo and lots of religious stations.

your 580 a month has a little value ....

352 Reymark Gonzales   (28 August 2014 6:40 PM)
Is anyone here experience a DISCONNECTION from cignal and didn't pay at due date? and after a month we pay the bills. Do we need to wait to for 24 hours or a day? week? to use again the cignal? thanks for the immediate respond.

351 Princess Quijano   (22 August 2014 6:03 PM)
Account Name: Llema Quijano
Account No: 9006600891
Address: San Nicolas Bulacan Bulacan
Mobile No: 09217756953
Requesting for cignal connection get back . Thank you

please get the connection back!!!!

350 Genesis Ellaine Cerda   (21 August 2014 3:38 PM)
I REPORTED THE PROBLEM A WEEK OR TWO AFTER THE TYPHOON GLENDA.MY PLAN 430 ONLY HAS 10 CHANNELS.
Account number: 90085119129
Account name: Genesis Ellaine Cerda
Mobile number:09185597694
Address: Sapang, Binangonan, Rizal

349 Born Nhoj Ayane   (18 August 2014 3:28 PM)
Reconnection please:
Acct. number:9009878432
Suzette T. Roa
09325004304
Talisay City , Negros Occidental
paid at Sm receipt number:000026149

348 Alwin Sabbun   (17 August 2014 7:32 PM)
Alwin A. Sabbun
Account Number: 420509
Address: Abulug, Cagayan
email Address: sabbunalwin@yahoo.com
Mobile Number:09268806792
I bought/subscribed worth of P400 of cignal load this morning at Ballesteros Cagayan Valley cignal outlet but until now we did not yet received our load.Please check or verify.Thank you

347 Adalyn Pandakk U   (16 August 2014 2:46 PM)
hi cignal i still waiting for your connection name is torres walter nang t.u.p western bicutan taguig city

346 Jheny Serrano Ratcho   (14 August 2014 8:26 PM)
Account Name: Edell V. Ratcho
Account No: 9010823220
Address: Orchids Pacaca Guimba Nueva Ecija 3115
Mobile No: 09186042768
Reference No: 1-086732145224
Requesting for activation of my cignal connection. Thank you

345 Al Thomas Dizon Alvarez   (13 August 2014 8:50 AM)
[size=12][color=yellow]ACCOUNT NAME: AL THOMAS DIZON ALVAREZ
ACCOUNT NUMBER: 9010362380
ADDRESS: 4050 BERNARDINO TS., LAPERAL COMP., GUAD. VIEJO, MAKATI CITY
MOBILE NUMBER: 09207213300
EMAIL ADDRESS: altomas30@yahoo.com
RE: RECONNECTION OF CIGNAL TV..
Please do it ASAP. Thank you.

344 Cynthia Villar Alcomendas   (11 August 2014 12:31 PM)
Account Name : Patrick Winceth V. Alcomendas
Account No: 9006139078
Address : Blk. 16 Lot 1 , The Istana Subd., Malagasang 1F, Imus, Cavite
Mobile No. : 09771841160
RE: Reconnection of Cignal TV . ASAP Please ... thank you.

343 Jay-r Caagbay   (09 August 2014 5:45 PM)
please repair our cignal cable.name: melody rosales,addres:10595 san pedro street cabilang baybay carmona cavite

342 Christian Rufin   (08 August 2014 4:56 PM)
no signal of our cable aftr typhoon glenda ,,, account no 9009483780 normilito igoy , naple st, muzon taytay rizal please consider we were tired waiting our tv is useless now..

341 Christian Rufin   (08 August 2014 4:53 PM)
hi cignal we still waiting,,your response ,, almost 1 omth waiting , for the reconnetion of our cnal...its no signal after typhone glenda..cable aftr bagyong glenda ,,, i account no 9009483780 normilito igoy , naple st, muzon taytay rizal

340 Jhong Genelene Capilos   (08 August 2014 9:22 AM)
Account Name: Wilfredo D. Capilos Sr.
Account No: 9010628096
Address: Block 12, Lot 36 Isaiah St. Francisco Homes II, City of: San Jose Del Monte Bulacan.
Mobile: 09189333928
requesting for activation of my cignal connection,, thank you.

339 Jim Laurie Palmitos   (02 August 2014 9:14 AM)
[size=8][color=blue]We live in a far away Siquijor, Cental Visayas, Region VII but we have subscribed Cignal thru your distributor in Larena, Siquijor named Edwin, we only know his first name. We have been paying religiously our monthly bills but this month, we experienced an on and off signal as our tv screen will always display "program interrupted, system initializing". We contacted your distributor in Larena, Siquijor named Edwin twice telling him of this problem sometime about two (2) weeks ago and he said he will come to our house in Basac, Larena, Siquijor but to this date, he has not arrived to fix the problem. In view of this, how would we be able to solve our signal problem when your distributor technician in our place would not come? Is there any other authorized technician in our place who could help us solve this problem? Sender is Atty. Jose Imaculado L. Palmitos, Provincial Prosecutor of Siquijor province. Please do help us.

338 rachelle vicente   (01 August 2014 4:03 PM)
Account Name: PORFIRIO R. LABABO
Address: #11 Dama de Noche St. Lumang Bayan Subd. Mayamot Antipolo City, Rizal
Account No: 9010146350
SOA No: 1998436
Requesting for reactivation of Cignal connection promptly.
Thank You.

337 maricel hernandez   (30 July 2014 11:11 AM)
Acct. no. 9006030670
Gerald O. Hernandez
mobile:09099250132
phase 10 bagong silang caloocan city.
hernandez.maricel@yahoo.com
good day! we have no cignal connection from typhoon glenda until now, kindly repair it ASAP.

336 Edward McWay Liwanag   (28 July 2014 10:00 PM)
CIGNAL AACOUNT NO. 9009423702 FROM NOVALICHES QUEZON CITY, AFTER TYPHOON GLENDA OUR CIGNAL DISC AND CONNECTION WAS BADLY DAMAGED! WE'D BEEN CALLING ALL YOUR CUSTOMER SERVICE CONNECTION AND CIGNAL OUTLET BUT YOUR SERVICE IS VERY POOR, YOUR CUSTOMER SERVICE CAN'T BE CONTACTED... IT'S ALMOST 2 WEEKS NOW BUT WHERE ARE YOUR STAFF WHO SHOULD BE TAKING CARE OF ALL OUR QUERIES???

YOU HAVE A VERY POOR SERVICE PLEASE DON'T TOLERATE YOUR CUSTOMERS IF YOU DON'T LIKE TO BE HATED!!!

FIX MY CIGNAL DISC CONNECTION BEFORE YOU CHARGE MY BILLS!!!

335 Geecel Javier   (28 July 2014 6:30 PM)
It's been a couple of weeks since I reported this issue through email and I even had a conversation to your customer representative. I also payed my current bill for the month of June and yet there was no progress to my request [Technical Visit]. We can no longer extend our patience on this matter.

Account Name: Gina Javier
Account Number: 9010033394
Reference Number: IRN 000001411842

334 Luz Dotollo Abenoja   (28 July 2014 9:00 AM)
gud PM.. i have a problem of my cignal cable after typhoon Glenda.. kindly repair it as soon as possible this is my account no. 9009299386 from talon 4 las pinas ..hope ur ASAP action.

333 Sophie Danes   (25 July 2014 8:34 AM)
my account # is 9010239235
Rachelle v. Calilung
#113 Sta Rita Compound Talon 1 Marcos Alvarez Las Pinas city
rachellecalilung@gmail.com
# 09157946899/09283397143
please give me asap response

332 Sophie Danes   (25 July 2014 8:25 AM)
good day its been 5 days now and our cignal connection was been destroyed by the typhoon glinda , is there any way to restore it? I could even reach the hotline you stated here .....Rachelle Calilung at Las Pinas City. waiting for your sap response

331 Danilo Medoruma   (24 July 2014 5:49 AM)
I have no cignal since typhoon glenda arrived

330 Danilo Medoruma   (24 July 2014 5:45 AM)
I have the same problem due to typhoone glenda. My cignal is not working properly since the typhoon glenda reach our area (laguna) I hope Cignal will provide toll free contact number to there technical issue.

329 Frank Fama   (22 July 2014 9:26 AM)
CIGNAL AND MEDIASCAPE ARE BULLSHIT COMPANIES---STAY AWAY AND DO NO BUSINESS WITH THEM.

DATE/TIME SENT E-MAILS:
cignalcare@mediascape : July 22, 2014 at 8:50am
CIGNAL CARE: JULY 21, 2014 AT 7:42am & July 18, 2014 at 1:12pm
CALLED ABOUT 7 TIMES FROM JULY 17, 2014

FRANK FAMA JR
ACCT# 9007418337
IRN#: 000001396979, MY JULY 8 MISS-PAYMENT BY CIGNAL INFO PROVIDED TO CIGNAL WITH PROOF ON JULY 17BEFORE 10:30AM

TO CIGNAL

FROM FRANK FAMA,

Your automatic self-severing E-Mail sent lacks any logic and is poor bullshit as follows:

1) You stated expect our response within 5 days and later you stated that our Customer Service Officers are working double time to provide immediate assistance----BULLSHIT, I have been waiting 6 days.

2) On JULY 17, 2014 a customer service MANAGER was to call me within 2 hours from 10:30am and my CIGNAL TV SERVICE WAS TO BE RESTORED within two hours since My July 8 at 13::50 payment at the SM Store payment center under receipt number: 000127121 was applied to a another account.
To date of JULY 22 NO CALL BACK AND MY TV SERVICE HAS NOT BEEN RESTORED, WHICH IS AS OF THIS TIME IS 6 AND 7 DAYS.

To date I have now called your CS BILLING GROUP PHONE # 6 time and on hold from 90 to 140 minutes EACH TIME with no pick=up by your CS group and a recording stating every minute I was on hold (please hold a Cignal Care ref will attain you shortly)-----BULLSHIT.

I RE-STATE and re-list my July 18 letter sent to CIGNAL:
To care@cignal.tv
Jul 18 at 1:12 PM
DATE/TIME SENT: JULY 18, 2014 AT 1:12pm

ACCT# 9007418337
IRN#: 000001396979

TO CIGNAL
FROM FRANK FAMA

On JULY 16 AND 17TH A MANAGER WAS TO CALL ME, YET NO ONE CALLED TO RESTORE MY CIGNAL TV. MY JULY PAYMENT WAS APPLIED TO THE WRONG ACCOUNT DUE TO CIGNAL. ON JULY 17 AT 10:30AM I WAS TOLD MY TV SERVICE WOULD BE RESTORED WITHIN TWO HOURS===BULL SHIT FROM A BULL SHIT CIGNAL AS A COMPANY AND ITS PEOPLE.

SINCE 3PM ON JULY 17 I CALLED 4 TIMES AND NO PICK-UP FOR TRYING FOR OVER 98 MINUTES EACH TIME, PLUS STILL NO MANAGER CALL BACK.

NOW GET MY CIGNAL SERVICE UP AND RUNNING ASAP AND YOU WILL HAVE TO GIVE ME A CREDIT FOR EACH DAY AND PART OF DAY I HAD NO SERVICE, PLUS A MANGER TO CALL ME OR YOUR CABLE BOX WILL FIND ITS WAY IN THE GARBAGE.

YOUR PEOPLE ARE LOW LIFES AND YOUR COMPANY HAS NO CUSTOMER SUPPORT AND ARE LIARS AND ONE LEVEL LOWER THAN MONKEYS.

NOW HEAR THIS: GO FUCK YOU PACK OF LOW LIFE MONKEYS

FRANK FAMA

,
On Friday, July 18, 2014 1:12 PM, Care (CignalTV) <care@cignal.tv> wrote:
Dear Valued Subscriber,
Thank you for reaching out to Cignal Care.
Due to Typhoon Glenda, we are receiving high volume of emails. Kindly expect our response within 5 days. Requests for technical visit will be entertained once electric power is restored in your area.
Postpaid subscribers are encouraged to settle their outstanding dues, if any, to expedite requests. Rest assured that our Customer Service Officers are working double time to provide immediate assistance.

328 Rosemarie Baysa   (21 July 2014 6:28 PM)
Good day I have a problem may cable after Typon Glenda may cignal cable is defective kindly check ASAP thanks may account no.9008199531.. i want personal technician visit in my house this is my address. calmba city turbina st.silangan purok 4 ..
@rosemarie baysa

327 Tony Cabatic   (21 July 2014 6:17 PM)
Mabuhay. Pls look into our cable signal that was busted by storm glenda. We tried some solutions to no avail. Dolores Cabatic acct no. 9008896356 from Muntinlupa. tel no. 8087050.

326 Tony Cabatic   (21 July 2014 6:10 PM)
Mabuhay! I'm quite satisfied with your service. However storm Glenda busted our signal that persists til now. We did some solutions to no avail. Please look into it asap. Dolore Cabatic from Muntinlupa acct. no. 9008896356. Tel no. 8087050. Thnx.

325 LhetLheck Bornilla Nares   (21 July 2014 4:45 PM)
i have a problem regarding my cignal cable after during typhoon glenda and until now....NO SIGNAL.. pls .. kindly check ASAP.. Amelita B. Nares, acct. no.; 9006916937. Taguig city area

324 Adlemi Tevica   (21 July 2014 10:41 AM)
good morning I have a problem may cable after typhoon Glenda may cignal cable is defective kindly check please..my account no. 9006197965 ma.teresa zamar galanida from putatan munt.city

323 Bernard Bautista   (21 July 2014 9:45 AM)
until now we dont have a signal on tv, we've been located at Cavite Area. our add. Blk. 3, Lot. 16, Dona Andeng St., Bayan Luma 2, Imus, Cavite. since Typhoon Glenda came we dont have a Cignal. Tnx, for ur kind & Consideration. Bernard T. Bautista. 0925-558-7222.

322 Christian Rufin   (20 July 2014 7:47 PM)
hi good day i have a problem with cignal cable after typhoon glenda hit RIZal ,,not functioning kindly check it,, Normilito Igoy account no.9009483780 from naple st. muzon taytay rizal

321 Mida Diaz Bernardino   (20 July 2014 2:34 PM)
please extend assistance to our cignal tv my account # is 4131898 SOA# 00864SOA01349174 under the name of Betisiliana Bernardino... thank you

320 Danni Polillo   (20 July 2014 9:12 AM)
Good day I have a problem may cable after Typon Glenda may cignal cable is NOT WORKING kindly check ASAP thanks may account no. 9006885772 DANNY from CITY OF DASMARINAS, CAVITE, THANKS

319 Marie Demdam   (19 July 2014 9:29 PM)
96hrs of living in darkness after typhoon glenda, Cignal cable still has no SIGNAL dispite restoration of electricity here in Pacita Complex, San Pedro, Laguna, could you (cignal cBle company) do something about this matter?

318 kevin25   (19 July 2014 8:37 PM)
Good Pm! i just want to ask on our CIGNAL connection pls activate our connection and this is my CIGNAL ACC 9010188010 more power thanks tondo manila!!!

317 Rod21   (19 July 2014 5:37 PM)
Have a nice day! I have a problem encountered, my cable signal after typhoon Glenda. My cignal cable is defective kindly check as soon as possible. Thankyou my cellphone number is 09395397098, and my accnt number is 9007545479 of brgy. Baesa Quezon city

316 Anonymously   (19 July 2014 4:40 PM)
hello i have problem with the signal of my cignal cable...kindly repair it as soon as possible this is my account no. 000008360620 from de castro tanay rizal...this is marvin m galupo....hope your asap action.

315 Randy Dato-on Magno   (18 July 2014 3:46 PM)
Good day I have a problem may cable after Typon Glenda may cignal cable is defective kindly check ASAP thanks may account no. 9009665749 randy from TAGUIG city

314 Lloyd Tafs   (04 July 2014 11:30 PM)
hai .. i just want to tell that even i pay my cgnal cable bill and when the next month when my new bill come its still show that i have a previous balance .. even i pay the last month .. plssssss make your billing statement in proper .. if not i will let u cut off my cable .. and i will subscribe to the other cable .. ****

313 Shylbeth Alvarez   (30 June 2014 4:14 PM)
I have a problem to my cignal cable...everyday when we on our tv always show that there have a technical problem..why? but the signal of cignal cable tv of our neighbor will not have technical problem.I always pay on time my bill.....pls...do something about my problem.my name is SHYLBETH SAMANTHA DUQUE......[color=blue]

312 Dhei Mangubat Sioson   (27 June 2014 4:32 PM)
I'm pissed off with CIGNAL CABLE. They have very poor service when it comes to billing.
They did not send billing on time but they cut off your channels on time......VERY POOR SERVICE.
If only there's Sky Cable in our location, its much more better that them. Having CIGNAL CABLE is a matter of NO CHOICE.

311 Eslec Kitkat Balolong Nachub   (25 June 2014 5:23 PM)
last june 15.i loaded 290..but until now still no load..this is my cignal acount 8199491...pls retrack or reload all channel if u verify our load....plz do something about it..thankz

310 Bernard Dangallo   (23 June 2014 2:25 PM)
is there a problem with your prepaid loading this days? Why is it that after entering the 14 pin numbers to my cignal reg mobile and set to 5353 the load is not credited? and i did not receive any text confirmation from cignal? is therer a problem? how can this load be credited?

309 cha   (14 June 2014 11:07 AM)
I loaded plan 390 to a unit account number 875952 yesterday, but until now, channels of plan 250 are shown. And yet, only 3 channels are working. Please do something about it! Thanks!

308 charife   (13 June 2014 2:33 PM)
I loaded plan 390 to unit account number 875952 this morning. but until now. only 2 channels are shown. please help!

307 irene   (07 June 2014 2:22 PM)
my connection was disconnected i already paid my bills. How can i reconnect it?

306 Mercy Grace Dugayon   (07 June 2014 10:47 AM)
please send me the account number for 0000 3464 5887
thank you

305 Mercy Grace Dugayon   (07 June 2014 10:45 AM)
i loaded plan 390 to unit account number 314975 last june 3, but up to yesterday there was no load so i asked again my cousin-in-law to load it with plan 390. still up to now there is no load. please help me with my problem...

304 Mercy Grace Dugayon   (07 June 2014 10:43 AM)
Good morning!! i am a cignal loader from Kalinga Province, i text my cousin in-law who is in isabela to load the units i request for loading. my problem is i loaded a unit twice but up to now there is no load, the acount number is 314975. please help me with the loading and please reset it.
thank you.

303 freddie arollado   (06 June 2014 11:41 AM)
pls. send me my account no. so i can settle my account..kindly inform me thru my mobile no.

302 Dottie Daraia   (05 June 2014 10:33 PM)
Kindly check our cable connections coz we are experiencing cable interruptions again and this happens for the third time. We have tried to troubleshoot but to no avail. Please restore it immediately. Thank u

301 Cgnal TV   (05 June 2014 10:27 PM)
Hello! PLease do check our cable connections, we are experiencing cable interruptions ... please restore our cable ASAP! thank u

300 Metchelyn Diaz   (26 May 2014 12:05 PM)
I was the one who sent a comment about the the long process of sending a load to our STB CIGNAL. It was May 23, 2014 between 5:00-6:00 pm when we paid the bill for our load but until now we don't still have the load. Our account # is 3260282. And the retailer # is 09212580139. Please do have an immediate action about this problem because its already frustrating. Thank you so much.

299 Metchelyn Diaz   (26 May 2014 10:45 AM)
Last May 23, 2014 we pay our bill for the Cignal load but until now we don't still have the load. May I ask what is the problem? Please process immediately our load because its very disappointing knowing that this Cignal has still discrepancy in loading. PLEASE process it immediately. THANK YOU.

298 avelinda c. catiter   (23 May 2014 2:57 PM)
I want to unsubsbribed my account . how can I ?tnx

297 nary ann pulgado   (23 May 2014 10:03 AM)
goodmorning Im Mary Ann Pulgado , pls send me my account no. so i can settle my bill payment cost untill now i dont know yet my account no. and how much my bill for this april

296 rosemarie baysa   (20 May 2014 12:24 PM)
why all channel in my cignal are disconnecting yesterday . while my payment are advance ..my bill 1700 monthly ? it so sad :( this is my account #9008199531 ..

295 rosemarie baysa   (20 May 2014 12:20 PM)
Why lose all signal channels. while advance payment so please me .. this is my acc. # 9008199531. yesterday we have no cignal

294 efren   (18 May 2014 5:22 PM)
bakit po naka lock yung cignal po namin..e ngbbyad naman po kami..paki access nman po..salamat..

293 babeth   (17 May 2014 5:30 PM)
hello and gud day @cignaltv ..wla ho ba kaung free of charge contact number if ever i have a complain and what to know my updated postpaid bill? then kahit s email hindi nman kau ngreresponse s complains nmin..

292 juliet gelig   (15 May 2014 6:46 PM)
GREETING!!
WHAT WERE GOING TO PRESS IF THE SCREEN SAYS SYSTEM SETUP IS PIN PROTECTED

291 juliet gelig   (15 May 2014 6:45 PM)
ano po ba ang pipindutin kapag ang nakalagay sa screen ay SYSTEM SETUP IS PIN PROTECTED PLEASE ENTER YOU PIN TAPOS MAY APAT NA BOX NA DOON MO ITATYPE ANG NUMBERsa cebu po pala to na branch

290 Cresenciano Abatayo jr.   (14 May 2014 10:20 AM)
hello this is Mr. and Mrs.Abatayo,we would like to know about our activation,account#9010154442
when? pls we are seeking to know what happen? pls reply the information to us....

289 melanie velasco   (13 May 2014 7:32 PM)
tatlong araw na po kming walang connection kahit anung gawin ko ndi prin po bumabalik sinunod ko na po lahat ng instraction na cnabi nyo ndi po ba pwedeng puntahan ninyo e2 po address ALLY3 ANNVILLE SUB.MALABO MAYSAN ,account no.9008532605 ..
ako po pla c melanie velasco
e2 po cell no.09293866288

288 helen yang   (10 May 2014 4:39 PM)
kahapon pa kami wala cignal,pudpod na kamay ko sa keypad pero di pa rin ma connect sa operator,helen yang ,account no.9006061877

287 angelina cabrera   (08 May 2014 5:47 PM)
go0d day im Geraldo cabrera, pls send me my account no. so i can settle my bill payment cost untill now i dont know yet my account no. and how much my bill for this april

286 Hariraya R.Borromeo   (05 May 2014 5:18 PM)
gudpm po,tanong ko po lang sana.pano po un naputulan ung cignal nmin tapos nbayaran mga ilang araw po b bago maibalik ung connection nya.sana po may response agad ksai po tulad ko ung s ate ko rn ang tagal n po mhigit 1 month n wala p rn po.sana nmn po ipalaiwanag nyo ng ayos.kasi po ako putol n may monthly png dumataing s akin...tpos nabayaran n wala p rn.ung s customer service nyo nmn puro n lng po please hold on...sana nmn po bgyan nyo pansin mga ngre2klamo s inyo....salamat po

285 jovita magnaye   (25 April 2014 9:10 PM)
pinalitan po yung box ko nung last wednesday... kasi daw nagkapalit kami ng isang customer. so, pinalitan sabi w/in 1 hour activated na. up to now hindi p. tpos kinuha yung box kaninang 2:30 dadalin daw s main office s gentri. ang kumuha yung nag install din. sobrang palpak ng serbisyo nyo!

284 hazel   (25 April 2014 12:10 PM)
i change my email account because my old email is invalid.

283 Dyna Jane Herezo   (24 April 2014 1:21 PM)
I already paidm my bill why is it that i cant access to many channel?

282 arnel yburan   (24 April 2014 9:13 AM)
Hi Good Day,

I got an error message here

pls contact your cignal care to activate your account.pls give me my account number so that I can pay my bill and I would suggest that you need to have paper bill to sent out your valued customers bill so that we can pay our bills on time Im getting on my nerves now sorry to say this but this is true pls change your way of service

281 joy anasta   (19 April 2014 10:50 PM)
Bakit walang technical support ang cignal?. Pag nka unplug yong cable box nang ilang oras wala nang signal pagbalik mo nang box. Ano ba nman yan. Sana meron din silang 24hrs na technical support. Tsk tsk

280 stranger the james   (16 April 2014 7:11 PM)
ang panget ng cignal... walang matinong confirmation.. ng billing... hnd nmn talaga hd eh wrong choice ata kmi!!!!!!

279 Janet Donasco   (15 April 2014 6:07 PM)
i already paid my bill still i cannot access my channels? could you Please help me with this?

278 semeraanthony   (14 April 2014 10:19 AM)
go0d day im reynaldo semera, pls send me my account no. so i can settle my bill payment cost untill now i dont know yet my account no. and how much my bill for this april

277 helen yang   (13 April 2014 6:48 PM)
bakit wala kami cignal since a.m pa,mali daw yun card ,580. monthly kami ,sayang naman e di naman ibabawas sa bayad,pls lang paki ayos,account no.9006061877,plan 430

276 Jpoy   (13 April 2014 10:20 AM)
GOD grabeh but wala din sa amin.... account no. 9004481607 pls activite naman

275 mr andrews   (13 April 2014 9:57 AM)
gud am. bakit naka block pa rin ang chanel 199 , nag subscribe ako thru 2446251. acct num 9005393213. busy line new 1hour na ako kumukuntak sa inyo. grabe.

274 Antonio Lozano   (13 April 2014 9:56 AM)
Good Morning,

We avail the paquaio vs bradly fight. but until now theres no coming out to the screen?

273 Tito H. Haylar   (13 April 2014 9:23 AM)
Good morning. Magpapaavail po ako ng laban ni Pacquaio.Eto address namin 1221 Saturn St. Brgy. San Isidro Taytay rizal.
I need your immediate response and service. Thank you.

272 erlina de guzman calonzo   (12 April 2014 3:31 PM)
registered na ko bkt wala pang lumalabas sa channel 99or199

271 erlina de guzman calonzo   (12 April 2014 3:29 PM)
nagregister na ko sa NET bkt wala pang lumalabas sa channel 99 or 199

270 erlina de guzman calonzo   (12 April 2014 3:25 PM)
nagregister na ko sa pacquio-bradley2 sa NET , bkt wala pang lumalabas sa chanel 99 o 199

269 Irene p. nogra   (12 April 2014 2:53 PM)
Paano maka avail ng pacqiuoa game paper view for tomorrow? Thank you!

268 belinda sta rosa   (11 April 2014 7:58 PM)
gud pm , bumili ako ng 390 prepaid card sa sm north , april 11 bkit PIN iis in valid/ this is the reference no. 01274700

267 eddie   (11 April 2014 6:59 PM)
gud murning po.kng pwde po sana na maebalik ang connection ko

266 charlie arroyo   (11 April 2014 3:34 PM)
we reload our prepaid cignal yesterday 11 am ( april 10).. coz we wanted to watch the game of pacman and bradley...but sadly until now we dont have connection..we contact your customer service tel number..no one answers...the game will be on april 13...please make an action...

265 ruben cardano jr   (08 April 2014 8:56 PM)
nawala po ang chanel namen ng cignal

264 ruben cardano jr   (08 April 2014 8:55 PM)
bakit nawala ung cgnal chanels namen,,nagbayad naman ako nung april 4...

263 mary avila balais   (08 April 2014 7:11 PM)
wala pa kami cignal nung march 29 pa kami nagbayad nd kami makapoanood ng maayos

262 Gloria Cowlard   (08 April 2014 2:14 PM)
I bought a prepaid cignal card worth 590 pesos, sent the pin and my acct no. as per instructions. I received the confirmation and ref but it never came and still can't watch tv up to now. I am disgusted. I sent them email if I don't hear from them for the next 2 business days, I am planning to take this matter to the higher authority like ombudsman or tv5.

261 james e. condez   (04 April 2014 5:23 PM)
Hi gud pm pro.piano pro km I magbabayad ng cable eh ala nman kmingbills n natatanggap..........

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