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CIGNAL Customer Service Phone Number
A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:


CIGNAL Customer Service Phone Number: (02) 244 6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.

Other Phone Numbers
  • (02) 622-2096
  • 6-222-096
  • 1-800-10-244-6251
Mobile Phone Numbers
  • 09999955844
  • 09327996539 (Cebu area)
  • 09084857436  (Cebu area)
  • 391-800-8000
Email Address
  • cignalcare@mediascape.com.ph
  • care@cignal.tv

My Personal Experience:

When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.

When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.

I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.

The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.

This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!

Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450!  Regular price of Php550 applies after.  To order email cignalcare@mediascape.com.ph<mailto:cignalcare@mediascape.com.ph>. Per DTI-NCR Permit No. 7595, Series of 2011.

Good news!
Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.

*Make sure that your account details are complete and accurate. To update your account info, email us the following:

1.       Account Number
2.       Account Name
3.       Billing Address
4.       Email Address
5.       Landline Number
6.       Mobile Number


The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.

IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.

MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.


As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?

If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?
This article was written by under the Directory category. It has been viewed times and generated 437 comments. The article was created on .
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Total comments: 435
435 josefino icabales   (26-June-2016 7:09 PM)
Hi goodpm!
i called cgnal CARE twice today but the call keeps on disconnecting and NO ONE IS TRYING TO CALL ME BACK!
I want to report the last rep i spoke to because I told him to call him back and he agreed BUT HE DIDNT. so unprofessional.
Id just like to upgrade my plan but then no one wanted to assist me. next time i will be calling I will call to cancel my SERVICE and thats because of your reps. thanks for YOUR WONDERFUL SERVICE CGNAL! my account number is 9018261663

434 Rolando L rubio   (29-May-2016 12:56 PM)
Bakit d ako makapagpaload? Kahit san ako magpaload wala talaga invalid account daw di ko tuloy magamit tv ko sayang lang pagbili ng unit ninyo ala din naman pala

433 Aguinaldo C. Tangcaag   (28-May-2016 6:09 PM)
Sir my payment was already forwarded to cebuana lhullier lower bicutan branch.
Accnt# 9013793861

432 Bernaldo G. Bacurio   (15-May-2016 8:29 PM)
I install cignal of my friend, after installing well and good but sad to say were not able to view coz it appears on the screen E14 pairing error. this is the wrong smart card for this STB

431 cyrel nalam   (18-April-2016 10:51 AM)
Can I connect the cignal

430 Jayson apena   (08-April-2016 1:08 PM)
Good am/pm.,.,account # 9016163664 this application since october,.2015.,.until now there is no activation,.,please,.,try call,.,09277118836.,.09956496769.,.,.

429 edlyn eusebio   (25-March-2016 10:27 PM)
Can i ask my billing my account name edlyn eusebio
Acc.#9006669689 thanks my account is cut i dont know how much my bill

428 Ferdinand salvacion   (23-March-2016 8:40 AM)
Paper view

427 Danilo Polillo   (22-March-2016 11:07 AM)
March 21,2016

Dear Sir/Madam:


Respectfully requesting your good office to cut temporarily
My CignalTV postpaid effective immediately because I'm of the country.

Hoping for your immediate action.

Thank you!

Danilo Polillo

426 Ryan Hortizuela   (22-March-2016 6:20 AM)
Please. Help. I could not load my 790 card using my sun sim...I've been trying it for two days but it keeps on saying "retry"..any suggestion?

425 ferlyn estacio   (21-March-2016 9:16 AM)
worst service ever!!! signal interruption happens everyday,you cant even watch properly.its so annoying even if you paid your account

424 Aniceto B. Torres   (18-March-2016 9:32 AM)
Please activate my smart card 31438310

423 Francisco Secretaria Caminos   (16-March-2016 12:25 PM)

Good day!

Can i ask my billing of my account? this is my account number 9010541683.

422 Ana Neponcio   (01-March-2016 9:50 AM)
May we know your call center mobile number...not the land line (smart preferably)

421 elinel heradura   (14-January-2016 9:09 PM)
Cignal..pls..activate my account...

420 raymart santos   (10-January-2016 9:11 PM)
activate box 13470756 i already load 3 times ...always pop up ...this smart card not authorize ....card ID 00035223221 thanks...

419 angelina higginson   (06-January-2016 6:27 PM)
please kindly check our cignal channel cause all local movies not available..what happen?

418 Eduard Gopo   (04-January-2016 8:40 AM)
I can't connect, there is instruction please insert smart card. What that mean?

417 tvdr_bukidnon   (28-December-2015 2:25 PM)
worst customer service ever! Paid exactly a week ago and they said there was an error on the account and they will call back after 30 minutes and now its been almost a week and they will make us repeat troubleshooting and re-tracking over and over again! this is very disappointing!

416 robert degon   (17-December-2015 2:28 PM)
Was lied about going post paid when I applied. I'm disabled and on medication. I applied post paid and I've been told u can't go post paid on a prepaid account. I cannot load at bank or use the prepaid cards. My credit card is good but their customer service isn't. I was lied to when buying equipment.

415 Edgardo Nimer   (14-December-2015 5:14 PM)
I can't connect, there's an instruction " please re-insert smart card". What does it mean?

414 pata amud   (08-December-2015 2:23 PM)
Please the pata amud acc 9010016279 active high chnanel
thank you.

413 albert tapere   (20-October-2015 3:18 PM)
hi.cignal pls activate my box.

412 albert tapere   (20-October-2015 3:06 PM)
pls help sa aking cgnal dahil hanggang ngayon hindi pa naa activate.dahil na sira ang ona kong box.ngayon maybago na pro 5 araw na hindi pa na nagamit ang cable ko..salamat sana ma activate ngayon.

411 Leah   (10-October-2015 7:54 PM)
Yes this is so true. Reaching customer service will just frustrate you. They don't even have branches for services when you have issues with your account or what so ever, what they only have are branches for sales and installation and they will you entertain the soonest but when it comes to customer service it seems like they don't exist. These past few months I never received any BILLING STATEMENT though we can check the balance thru text but I need the breakdown and payment history because most of the time when you pay thru their accredited payment centers, payments are never posted still you have balance you will just noticed it when your account is already deactivated. So please CIGNAL improve your services do your aftersales!

410 Dandy A. Narciso   (24-September-2015 6:40 AM)
this is to follow up the activation of my cable newly installed plan 290.thank you, installation done last September . 19, 2015.

409 merilaine lumaga sarmiento   (20-September-2015 4:24 PM)
cignal,kindly check the connection of Merilaine Lumaga Sarmiento no Display at all ..

408 94207   (18-September-2015 4:12 PM)
Sept 18. 2015
hi. our connections are out right now. Since 2pm today there is no signal on our cable. Could you please check this account number 9013839535. As we check the system set up signal strength and signal quality is both zero .. no red lines appear . I have an advance payment for my cignal account.
please have anyone from your office to please reach us and get on this concern.
thank you.

407 shiela j suiza   (07-September-2015 5:02 AM)
cignal,kindly check the connection of manolito jalbuena coz they no diplay at all.

406 gen   (06-August-2015 1:34 PM)
Please improve your customer service because you have very poor service.

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