- (02) 622-2096
Mobile Phone Numbers
- 09327996539 (Cebu area)
- 09084857436 (Cebu area)
My Personal Experience:
When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.
When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.
I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.
The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.
This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!
Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450! Regular price of Php550 applies after. To order email email@example.com<mailto:firstname.lastname@example.org>. Per DTI-NCR Permit No. 7595, Series of 2011.
Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.
*Make sure that your account details are complete and accurate. To update your account info, email us the following:
1. Account Number
2. Account Name
3. Billing Address
4. Email Address
5. Landline Number
6. Mobile Number
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As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?
If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?