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CIGNAL Customer Service Phone Number
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A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:


CIGNAL logo

CIGNAL Customer Service Phone Number: (02) 244 6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.

Other Phone Numbers
  • (02) 622-2096
  • 6-222-096
  • 1-800-10-244-6251
Mobile Phone Numbers
  • 09999955844
  • 09327996539 (Cebu area)
  • 09084857436  (Cebu area)
  • 391-800-8000
Email Address
  • cignalcare@mediascape.com.ph
  • care@cignal.tv

My Personal Experience:

When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.

When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.

I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.

The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.

This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!

Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450!  Regular price of Php550 applies after.  To order email cignalcare@mediascape.com.ph<mailto:cignalcare@mediascape.com.ph>. Per DTI-NCR Permit No. 7595, Series of 2011.

Good news!
Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.

*Make sure that your account details are complete and accurate. To update your account info, email us the following:

1.       Account Number
2.       Account Name
3.       Billing Address
4.       Email Address
5.       Landline Number
6.       Mobile Number

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IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.

MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.

END...


As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?

If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend.
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Total comments: 3791 2 3 ... 24 25 »
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379 Marlene Padilla • 8:00 PM, 27-January-2015
Account No.9006848990
Account Name:MARLENE Q. PADILLA
Billing Address.:0291 NEW BARRIO STREET CALULUT SAN FERNANDO PAMPANGA
Email Address.:sweetie2903@yahoo.com
Mobile No.:09212323410
PLEASE ACTIVATE MY ACCOUNT I ALREADY PAID MY BILLING AT METRO BANK SINDALAN SAN FERNANDO PAMPANGA BRANCH.THANK YOU
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378 carding • 10:53 AM, 07-January-2015
account no.9005943698 name;ricardo m.fernandez location;sta.cruz tubod minglanilla cebu complain;i paid my bill every month of 430.00 but my latest bill is not what i am expecting please give me some details thank you
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377 Jovi Mayol • 1:26 PM, 02-January-2015
We just applied for a postpaid plan.. and this early, that it wasnt activated yet, we experienced rotten customer service here in cebu, particularly with their banilad office.. we have been making follow ups as an impatient and excited customer.. but a certain EVA, who according to one of the installers and even the agent, is an old menopausal BITCH, had the nerve to say that we can do whatever we want and even had her fired if we want to and then dared to put the phone down on us... clearly indicating that she had some backers in their organization protecting this one rotten witch... and according to her office mates, there have been thousands of complaints because of her.. and what is management doing? Or is EVA running management... hopefully she will get fired as she wish she would... she's been doing a great job at it... though mgmt has been giving it a blind eye..

Cignal subscribers and potential subscribers beware...

If.you have others options, better not with cignal..

#cignaltv
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376 Bherboi Obrero Ortego • 12:33 PM, 20-December-2014
Account: 8008-955
Acct Name: BENNY ORTEGO
Location: UEP, ZONE 1 CATARMAN NORTHERN SAMAR
Complain: we already pay for our reload from the loadcentral..
Here is the confirmation that the seller forwarded to me..

You sold SD430 to 8008955.Ref:47278482, Telco Ref: 11111

its been 3 hrs that i reload.. but until now our connection has not yet re-activated.
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375 Micahel Tigas Navidad • 6:54 AM, 28-November-2014
Account #9008230951
Acct Name: Ligaya Navidad
Location: 50 F. Jaca St., Kinasang-an, Pardo, Cebu City
Complain: We already paid our account including reconnection fee last Nov. 21 but until now our connection has not yet re-activated.
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374 Jayson Javier • 12:54 PM, 24-November-2014
accnt no. 09108164025
accnt name. frederick combenido
location. payatas A. Quezon City
pls paki activate po ung cignal ko bayad na ako at complete na ung mga requirments ko po
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373 roy guillena • 7:43 AM, 15-November-2014
Its hard to rely on their system and surely, their personnel. I have been waiting until today after their set-up has been installed in my residence. Made a follow-up 3 times already and the customer care said that I have to wait for another 24 to 48 hours. Another? You cannot TRUST them. Seems like their personnel are just seating and not working at all. Better find an option.
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372 Ester Olaivar-Omolon • 9:49 AM, 13-November-2014
accnt no. 9010761179
accnt name: ester omolon
location: lapulapu city cebu
we still have signal but no sound(Buzzing). we cannot receive any text so we don't know he much our current bill but i pay already eventhough I don't know the exact bill. Its been 2 days after my payment ganoon pa rin wlang sound. Please we expect ur response about this matter. Thank you.
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371 Jovelyn Caare-benzuela • 7:48 AM, 04-November-2014
acct. number: 5305584
acct. name: jovelyn benzuela
location: quezon bukidnon
email add.:jovelyn_benzuela@yahoo.com
mobile number: 09484345756

please activate the 30 channels of the 430 load... how come its only 20 channels sa 430 na load.
thank you... we hoping that you response immediately my request...
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370 Rose Tobias • 9:21 PM, 23-October-2014
Acct. Name Rose Marie T. Flor
Acct # 9009334190
i was disconnected last June 2014, so i paid for that month & even the next bill i received (July 2014) thinking they will reconnect me, but still no service at all. i hardly tried to contact them even emailed them my receipts but still no response only those automated emails about storm & paquiao which is not my concern. Now, after 4 months of no cignal service They sent me a bill amounting to 1,384.51???? What is this a fee for no service???
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369 Rose Tobias • 9:04 PM, 23-October-2014
Acct. name: Rose Marie Flor
Acct. # 9009334190
Location: Dasmarinas
CP # 09279215430
E-mail Add: rosetobias08@gmail.com
To Cignal
Please reconnect me, They installed signal on us Feb 2014. I was disconnected last June 2014 due to late delivery of my bill,so i made a payment for that month and even the next bill i have received (for the month of July), thinking that if i fully paid i will be reconnected., but in my dismay still no service, until now it was 4 months ago since i was disconnected. i hardly tried to contact every # they have just to be disappointed, nobody to talk to. Now i recieve a bill amounting to 1,384.51 for no service from u ???? what is this????
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368 John Curtis Nagaño • 4:43 AM, 21-October-2014
Account namae: John C. Nagano
Account no. 9011637803
email: john_nagano03@yahoo.com
Celfon no. 09184113858
Landline no. (02) 3634274
Billing address: 136 general tinio st bagong barrio caloocan city
Hello Cignal please activate my account its been for almost three weeks when i was applied but still no activation hoping your immediate respond thank you..
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367 Yanei Choh Yaneich • 9:36 AM, 15-October-2014
acct # 9009794204 account name archie masinadiong...dasmarinas cavite...please kindly activate my account...
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366 Roland Dela Cruz • 9:03 AM, 12-October-2014
It looks like Cignal Customer Care is not functioning? I had my complain on our billing statement received last month and due to no response on the issue, we have not pay the hiding charges made and now our cable is disconnected. Tried to call the customer care numbers several times but too difficult to connect. What kind of company is this? I am thinking of request for disconnection permanently and go back to telmark cable. Cignal is only in marketing...
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365 Cezar Abong Jr • 1:44 PM, 04-October-2014
acct # 9007405170
Acct name : Cezar Abong jr.
I have already paid for our reconnection a week ago but still we don't have connection. Flashing on the screen is this smart card is unauthorized. we complained from the cignal outlet here in antique and they told us to wait for they have already mailed the problem in manila but more than a week have passed we still dont have connection. we tried to call the number in our bill but we can't connect to it. hope you can read this complaint and take action immediately for we are paying for it but your service were too slow. PLS DO TAKE ACTION FOR THIS.... MANY WERE COMPLAINING ABOUT THIS ALSO WHEN WE INQUIRED TO YOUR OUTLET HERE IN ANTIQUE.
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