CIGNAL Customer Service Phone Number
||admin · 28388 · · 08-June-2013|
A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:
CIGNAL Customer Service Phone Number: (02) 244 6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.
Other Phone Numbers
- (02) 622-2096
Mobile Phone Numbers
- 09327996539 (Cebu area)
- 09084857436 (Cebu area)
My Personal Experience:
When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.
When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.
I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.
The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.
This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!
Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450! Regular price of Php550 applies after. To order email email@example.com<mailto:firstname.lastname@example.org>. Per DTI-NCR Permit No. 7595, Series of 2011.
Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.
*Make sure that your account details are complete and accurate. To update your account info, email us the following:
1. Account Number
2. Account Name
3. Billing Address
4. Email Address
5. Landline Number
6. Mobile Number
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.
IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.
MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.
As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?
If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?
Do you have something to say? Say it in English. Don't spam. Don't use offensive language. Write as if talking to a good friend.
|1 2 3 4 5 6 »|
Rafael V (30-November-2013 10:37 AM)
Cignal is putting up sales booths in all malls, offering deals, yet when we filled up the form and awaited for installation for postpaid term, no one showed up. This is the 2nd time that we were promised a "great" deal by CIGNAL sales staff and now we are really mad. Cignal should stop offering deals if they cannot deliver what they promise to their would be customers. We are currently pre-paid subscriber and all we wanted was to become postpaid customer to do away with monthly loading.
WHAT GIVES CIGNAL???
joel cayabyab (26-November-2013 4:12 PM)
pls send my billing so that i can pay it my cignal cable tv was de activated 5month
oscar dy (23-November-2013 1:37 PM)
hi goodday will you please kindly retrack the activation of our cignal. my account
number is 2208128 thank you.
leila rino (19-November-2013 5:33 AM)
bakit mo ako pagbabayarin sa technician????????????????Abby Praca
leila rino (19-November-2013 5:27 AM)
i have a problem with my cignal since november 9, 2013 after yolanda.. when i emailed them this is the answer i got....
Sorry for the delayed response.
Please be advised that we can send someone out to check your connection.
However, there will be charge of Php728 for the technical service.
With this, Kindly confirm your account details below:
Feel free to let us know if you have further concerns.
why should i have to pay for the technician???????????????????
Jennet Servillon (18-November-2013 3:50 PM)
Hi Cignal Team,
Please be informed that i have not received any billing statement from your office since July 2013. And yet you keep on reminding me to pay my bill on or before the 5th of the month.
I don't have any idea on what amount to pay. Kindly send me an updated biling statement so we can enjoy our cable because it was disconnected since last August because i was not able to pay because i don't know what is the amount to pay.
Hoping for your immediate response.
Francis Louie Ouano (16-November-2013 6:39 AM)
Hi Good day!
I would just like to ask it's already a month or 2 that I haven't yet receive my dues might one day you will disconnect our connection just like you did to my sister's account. I would like to make a follow up on this. I heard a lot from your team and please DO NOT DISAPPOINT US!
Thank you and God Bless!
Please bear with me!
ACCOUNT NAME: FRANCIS LOUIE OUANO
ADDRESS: 617-OUANO COMPOUND BANILAD, CEBU CITY
|1 2 3 4 5 6 »|
We aim to provide accurate and updated information. Please help us improve our article. Contact us here