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CIGNAL Customer Service Phone Number
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A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:


CIGNAL Customer Service Phone Number: (02) 244 6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.

Other Phone Numbers
  • (02) 622-2096
  • 6-222-096
  • 1-800-10-244-6251
Mobile Phone Numbers
  • 09999955844
  • 09327996539 (Cebu area)
  • 09084857436  (Cebu area)
  • 391-800-8000
Email Address
  • cignalcare@mediascape.com.ph
  • care@cignal.tv

My Personal Experience:

When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.

When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.

I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.

The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.

This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!

Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450!  Regular price of Php550 applies after.  To order email cignalcare@mediascape.com.ph<mailto:cignalcare@mediascape.com.ph>. Per DTI-NCR Permit No. 7595, Series of 2011.

Good news!
Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.

*Make sure that your account details are complete and accurate. To update your account info, email us the following:

1.       Account Number
2.       Account Name
3.       Billing Address
4.       Email Address
5.       Landline Number
6.       Mobile Number


The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.

IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.

MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.


As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?

If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend.
Total comments: 3861 2 3 ... 25 26 »
386 Jerry Pereira • 4:25 PM, 23-February-2015
Acct#:9010728783, acct name:oligario g pereira, address:b6l31 villa las casas sn lorenzo south sta rosa laguna, I already pay my last month bill, pls check
385 Els Montemayor • 8:15 AM, 21-February-2015
Account# 9010445285
Account Name:Bayome V.Austria
Add:B1 L2-A San Jose St.PLI Homes Mayamot Antipolo City
Transfer to this new address:
B5 L2 Brentwood Parkhomes Mambugan Antipolo City
I paid my already my 2 months bill last feb 3,2015 amounting 1,480 at USSC.How come my account was deactivated on Feb.19,2015.I even not recieved any bill on my new address I just rely on the msg that your sending on mu email.Please give an action asap.Thank you
384 Nemy Bigueras Mabilangan • 8:42 PM, 18-February-2015
account #9012063720 account name:willian perez address:brgy. masaya bay, laguna pls. kindly activate cignal cable, I don't have unpaid bill, I pay my monthly due last Feb. 05 amounting four hunred ninety pesos my plan AT 7\11 Calauan
383 Cynthia Dela Cruz Rebeca • 12:20 PM, 13-February-2015
Account # 9007408110
Account name:Ricardo Rebecca
#205 b-tricon rd.dalig Antipolo city,Rizal
mobile # 09272670053
Kindly activate my account,I don't have unpaid bills since (start Cignal).
pls. check payment to LBC ref # 1-375674162215 for Dec.bill.(12/17/2014 04:22pm)
# 1-285675084314 for Jan.bill.(01/15/2015) 08:43am)
February not yet done co'z your billing pd.Jan.11,2015 to Feb 10...it cut already Feb 2...(until now feb 13.how about 13 days na disconnected ...we;re hoping it will deduct for next bill(march)..PLS>CHECK..thank you
382 Lyn B Chen • 5:01 PM, 12-February-2015
Account No.9011153490
Billing Address:Brgy. Kaligayahan Bk.9 No 26 Bangar St. New Haven Village Novaliches Quezon City
Email Add.:C_soustra@yahoo.com.ph
I am authorizing my nephew Romnick Nino to cancel my subscription/contract disconnection my line due to Im out of country for few month.Your kind consideration with regards to this matter will be highly appreciated.Thank you so much and have nice day.
Respectfully yours,
381 Carol Malunao • 11:38 AM, 11-February-2015
Account no. 9010502831
Account name: Roberto G. Malunao
I am requesting for permanent disconnection I already have a prepaid cignal tnx
380 Lyn B Chen • 8:04 PM, 10-February-2015
Account No.9011153490
Account Name :BABYLYN NINO
Billing Address:Barangay Kaligayahan Bk.9 No.26 Bangar St.New Haven Village Novaliches Quezon City
Email Add.C_soustra@yahoo.com.ph
PLs.CUt off our subscription I send already email but no response until now .Pls let me know . thank you.
379 Marlene Padilla • 8:00 PM, 27-January-2015
Account No.9006848990
Email Address.:sweetie2903@yahoo.com
Mobile No.:09212323410
378 carding • 10:53 AM, 07-January-2015
account no.9005943698 name;ricardo m.fernandez location;sta.cruz tubod minglanilla cebu complain;i paid my bill every month of 430.00 but my latest bill is not what i am expecting please give me some details thank you
377 Jovi Mayol • 1:26 PM, 02-January-2015
We just applied for a postpaid plan.. and this early, that it wasnt activated yet, we experienced rotten customer service here in cebu, particularly with their banilad office.. we have been making follow ups as an impatient and excited customer.. but a certain EVA, who according to one of the installers and even the agent, is an old menopausal BITCH, had the nerve to say that we can do whatever we want and even had her fired if we want to and then dared to put the phone down on us... clearly indicating that she had some backers in their organization protecting this one rotten witch... and according to her office mates, there have been thousands of complaints because of her.. and what is management doing? Or is EVA running management... hopefully she will get fired as she wish she would... she's been doing a great job at it... though mgmt has been giving it a blind eye..

Cignal subscribers and potential subscribers beware...

If.you have others options, better not with cignal..

376 Bherboi Obrero Ortego • 12:33 PM, 20-December-2014
Account: 8008-955
Complain: we already pay for our reload from the loadcentral..
Here is the confirmation that the seller forwarded to me..

You sold SD430 to 8008955.Ref:47278482, Telco Ref: 11111

its been 3 hrs that i reload.. but until now our connection has not yet re-activated.
375 Micahel Tigas Navidad • 6:54 AM, 28-November-2014
Account #9008230951
Acct Name: Ligaya Navidad
Location: 50 F. Jaca St., Kinasang-an, Pardo, Cebu City
Complain: We already paid our account including reconnection fee last Nov. 21 but until now our connection has not yet re-activated.
374 Jayson Javier • 12:54 PM, 24-November-2014
accnt no. 09108164025
accnt name. frederick combenido
location. payatas A. Quezon City
pls paki activate po ung cignal ko bayad na ako at complete na ung mga requirments ko po
373 roy guillena • 7:43 AM, 15-November-2014
Its hard to rely on their system and surely, their personnel. I have been waiting until today after their set-up has been installed in my residence. Made a follow-up 3 times already and the customer care said that I have to wait for another 24 to 48 hours. Another? You cannot TRUST them. Seems like their personnel are just seating and not working at all. Better find an option.
372 Ester Olaivar-Omolon • 9:49 AM, 13-November-2014
accnt no. 9010761179
accnt name: ester omolon
location: lapulapu city cebu
we still have signal but no sound(Buzzing). we cannot receive any text so we don't know he much our current bill but i pay already eventhough I don't know the exact bill. Its been 2 days after my payment ganoon pa rin wlang sound. Please we expect ur response about this matter. Thank you.
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