A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:
CIGNAL Customer Service Phone Number: (02) 244 6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.
Other Phone Numbers
Mobile Phone Numbers
09327996539 (Cebu area)
09084857436 (Cebu area)
My Personal Experience:
When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.
When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.
I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.
The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.
This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!
Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450! Regular price of Php550 applies after. To order email email@example.com<mailto:firstname.lastname@example.org>. Per DTI-NCR Permit No. 7595, Series of 2011.
Good news! Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.
*Make sure that your account details are complete and accurate. To update your account info, email us the following:
1. Account Number 2. Account Name 3. Billing Address 4. Email Address 5. Landline Number 6. Mobile Number
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.
IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.
MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.
As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?
If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?
"CIGNAL Customer Service Phone Number" was written by admin under the Directory category. It has been read times and generated 454 comments. The article was created on .
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good evening po. tanong ko lang po kung bakit hanggang ngayon wala pa din na activate yong cignal namin mahigit limang oras na po..follow up kami ng follow up sa nag ayos nito pero wala pa rin...address po namin sa valencia bukidnon sinayawan...pangalan po ng nag apply nito ay simerlinda escobillo..paki activate naman sana..
hello to whoever is incharge of the cable conconnection/installation department. I would like to cut off my subscription becuase my tv set is out of order for one month already. I am not using my cignal connection since my tv set started malfunctioning. this is my cignal account number 9011170441. in fact, I already informed your manila office about this problem, and the person who answered me was so impractical and illogical telling me to take picture of my tv and send the picture to your office.WOW NAMAN. ARE YOU CRAZY?
Good afternoon po tanong ko lang po bakit hangang ngayon wala parin signal ibang channel ng cignal namin last week pa ako nagbayad ng monthly ko sa LBC ref # 1-676913154151 manggahan branch, gen. Trias cavite. Accwnt # 9011241926. Paki check asap.
good evening po. tanong ko lang po kung bakit hanggang ngayun wala pa din na activate yung cignal namin mahigit dalawang buwan na po..follow up kami ng follow up sa nag ayos nito pero wala parin...address po namin sa sambag 1 cebu city po...pangalan po ng nag apply nito ay si che ronald albert..paki activate naman sana..
Good am im so disappointed what happened,mag two weeks na kong nag request na ilipat dito sa capas tarlac ang cignal namin,nag report narin ako dun sa sinasabi ninyong www.cignal.com sabi 2to 3 days tatawagan nila ako pero wala paring nangyayari,lumipat kami dito sa capas may 30 galing san mateo rizal atpinadala sa amin yung antena nang cignal at tumawag na ko sa costumer service para ipalita ito dito,pls paki aksyonan naman ito.account number 9007674651 Jennifer Austria
nagpaload me ng prepaid cignal dito s gsis molino beside ng jolibee at mang inasal sabater yon dealer nyo until now wala pa rin kami cignal off nila cell nila kaya hindi makontact please paki action naman last time friend ko rin ganyan sa kanila now ako naman baka pwede bigyan ng action salamat
Bayad ako sa mga bill.until now wala cable. nagagalit na asawa ko. sabi puntahan daw ninyo. at may service fee pa na 600. umokey na nga ako dun. inaantay ng asawa ko yung mag aayos.la pa din.ito number na tinawagan ko.7796299.kung di rin lang maayos today.paki-cut nalang ng plan ko na 290 HD.
Hi! Good Day, ito yong Cignal A/C # 9008289255 , from, Sta. Rosa, Laguana, yong complain ko po yong remote control nya , and Volume gumagana , pero the rest na mag lipat ka ng Channel , at ibang features nya, Hinde Gumagana ang Remote, ang Battery bago, naman , Favor pki palitan siguro , puntahan sa bahay ko sa Laguna. Here's my mobile no. 09179602866 or 09322770789
Hi goodpm! i called cgnal CARE twice today but the call keeps on disconnecting and NO ONE IS TRYING TO CALL ME BACK! I want to report the last rep i spoke to because I told him to call him back and he agreed BUT HE DIDNT. so unprofessional. Id just like to upgrade my plan but then no one wanted to assist me. next time i will be calling I will call to cancel my SERVICE and thats because of your reps. thanks for YOUR WONDERFUL SERVICE CGNAL! my account number is 9018261663
worst customer service ever! Paid exactly a week ago and they said there was an error on the account and they will call back after 30 minutes and now its been almost a week and they will make us repeat troubleshooting and re-tracking over and over again! this is very disappointing!
Was lied about going post paid when I applied. I'm disabled and on medication. I applied post paid and I've been told u can't go post paid on a prepaid account. I cannot load at bank or use the prepaid cards. My credit card is good but their customer service isn't. I was lied to when buying equipment.
Yes this is so true. Reaching customer service will just frustrate you. They don't even have branches for services when you have issues with your account or what so ever, what they only have are branches for sales and installation and they will you entertain the soonest but when it comes to customer service it seems like they don't exist. These past few months I never received any BILLING STATEMENT though we can check the balance thru text but I need the breakdown and payment history because most of the time when you pay thru their accredited payment centers, payments are never posted still you have balance you will just noticed it when your account is already deactivated. So please CIGNAL improve your services do your aftersales!
Sept 18. 2015 from:anne hi. our connections are out right now. Since 2pm today there is no signal on our cable. Could you please check this account number 9013839535. As we check the system set up signal strength and signal quality is both zero .. no red lines appear . I have an advance payment for my cignal account. please have anyone from your office to please reach us and get on this concern. thank you.
I also emailed cignal requesting for a change of address but there's no response at all. How can we pay if we don't have any bills... What should I do now? Please any cignal representative please reach us
Cig all people ,please do something with your service,specially the customer service on hotline.They are totally useless.They don't want to work or they don't know what their doing.I need help my I'm a postpaid customer from Davao City. im paying 1010 a month.the signal is on and off.i don't know whom to call in Davao City as i the hotline is in Manila.please do something!!!.im so frustrated and pissed with the whole serviced.
I would like to post a complaint on how your company somehow always gets the best out of their customers. First off, why do you just cut out services without any prior notice? Without any bill whatsoever coming to our house, if we did subscribe to a mobile type of billing, numbers are still subject to change, as to which you should ALWAYS send a copy of the bill to the service or billing address, and while we are at the subject of having the services cut off because of the so called delinquency on our account that we do not know of in the first place (let's face it, the mobile billing? not really a good idea...) when we did pay it off, you guys don't even bother to turn our services back on? Are you guys retarded at some level that you would still need to wait and hear from us to have the services turned back on? We are still currently without services for almost two months now, exactly February 28, 2015, when we also did pay off our bill the exact same date, so I DEMAND A COPY OF MY BILL SENT TO ME!!! NOT JUST ONE TIME BUT ALL THE TIME, WORK LIKE A NORMAL COMPANY!!! NOT THE KIND THAT RIPS OFF THEIR CUSTOMERS!!! Disregard this letter and it will go public!!! You know how social media works nowadays, let's see how many customers will still subscribe to you, I'll be using my sons email address if you happen to "feel the need" to reply. My name on the account is Arlene Presbitero Sideno, my account number is 9010775340, address is Block 2 Unit 17, INC Compound, Luzon Avenue, Matandang Balara, Quezon City, the number listed on the account is 09433209223, which is already non-existent, the number that I am using now is 09273516355, fix this problem that you have started by just disconnecting our services with blatant disregard on what's the customer's knowledge of their bill.
HI CAN YOU PLEASE GIVE ME THE TELEPHONE NUMBER IN CIGNAL BUTUAN BRANCH ? AS SOON AS POSSIBLE HAVE SOME PROBLEM IN MY MOTHERS HOUSE .... I WANT TO CALL IN BUTUAN BRANCH I HAVE PAID FOR ONE YEAR BUT THEY CUT OUT AND NOT HEAR WHAT MY MOM SAID OK IM IN NORWAY I WILL TRY TO CALL THEM IM HE ONE WHO PAY THE WHOLE YEAR ACCOUNT NR.11029211
Acct#:11300938 Account name: William Macalma Address: Mangahan Drive, Barangay Poblacion 5, Magallanes, Czvite I already paid my previous and current charges and still my cignal isn't workiong properly. please kindly check and give some action on this. thank you
Account#9009966137 Account name william geradila Address : blk20 lot25 northville4a subd.barangay lambakin.marilao.bulacan ..i aleeady paid my previous and current charges and still my cignal isnt working properly..please kindly check and give some action on this..thank you
Account# 9010445285 Account Name:Bayome V.Austria Add:B1 L2-A San Jose St.PLI Homes Mayamot Antipolo City Transfer to this new address: B5 L2 Brentwood Parkhomes Mambugan Antipolo City I paid my already my 2 months bill last feb 3,2015 amounting 1,480 at USSC.How come my account was deactivated on Feb.19,2015.I even not recieved any bill on my new address I just rely on the msg that your sending on mu email.Please give an action asap.Thank you
384Nemy Bigueras Mabilangan(18 February 2015 8:42 PM)
account #9012063720 account name:willian perez address:brgy. masaya bay, laguna pls. kindly activate cignal cable, I don't have unpaid bill, I pay my monthly due last Feb. 05 amounting four hunred ninety pesos my plan AT 7\11 Calauan
383Cynthia Dela Cruz Rebeca(13 February 2015 12:20 PM)
Account # 9007408110 Account name:Ricardo Rebecca #205 b-tricon rd.dalig Antipolo city,Rizal mobile # 09272670053 Kindly activate my account,I don't have unpaid bills since (start Cignal). pls. check payment to LBC ref # 1-375674162215 for Dec.bill.(12/17/2014 04:22pm) # 1-285675084314 for Jan.bill.(01/15/2015) 08:43am) February not yet done co'z your billing pd.Jan.11,2015 to Feb 10...it cut already Feb 2...(until now feb 13.how about 13 days na disconnected ...we;re hoping it will deduct for next bill(march)..PLS>CHECK..thank you
Account No.9011153490 Account Name:BABYLYN NINO Billing Address:Brgy. Kaligayahan Bk.9 No 26 Bangar St. New Haven Village Novaliches Quezon City Email Add.:C_soustra@yahoo.com.ph I am authorizing my nephew Romnick Nino to cancel my subscription/contract disconnection my line due to Im out of country for few month.Your kind consideration with regards to this matter will be highly appreciated.Thank you so much and have nice day. Respectfully yours, BABYLYN NINO
Account No.9011153490 Account Name :BABYLYN NINO Billing Address:Barangay Kaligayahan Bk.9 No.26 Bangar St.New Haven Village Novaliches Quezon City Email Add.C_soustra@yahoo.com.ph PLs.CUt off our subscription I send already email but no response until now .Pls let me know . thank you.
Account No.9006848990 Account Name:MARLENE Q. PADILLA Billing Address.:0291 NEW BARRIO STREET CALULUT SAN FERNANDO PAMPANGA Email Address.:email@example.com Mobile No.:09212323410 PLEASE ACTIVATE MY ACCOUNT I ALREADY PAID MY BILLING AT METRO BANK SINDALAN SAN FERNANDO PAMPANGA BRANCH.THANK YOU
account no.9005943698 name;ricardo m.fernandez location;sta.cruz tubod minglanilla cebu complain;i paid my bill every month of 430.00 but my latest bill is not what i am expecting please give me some details thank you
We just applied for a postpaid plan.. and this early, that it wasnt activated yet, we experienced rotten customer service here in cebu, particularly with their banilad office.. we have been making follow ups as an impatient and excited customer.. but a certain EVA, who according to one of the installers and even the agent, is an old menopausal BITCH, had the nerve to say that we can do whatever we want and even had her fired if we want to and then dared to put the phone down on us... clearly indicating that she had some backers in their organization protecting this one rotten witch... and according to her office mates, there have been thousands of complaints because of her.. and what is management doing? Or is EVA running management... hopefully she will get fired as she wish she would... she's been doing a great job at it... though mgmt has been giving it a blind eye..
Cignal subscribers and potential subscribers beware...
If.you have others options, better not with cignal..
376Bherboi Obrero Ortego(20 December 2014 12:33 PM)
Account: 8008-955 Acct Name: BENNY ORTEGO Location: UEP, ZONE 1 CATARMAN NORTHERN SAMAR Complain: we already pay for our reload from the loadcentral.. Here is the confirmation that the seller forwarded to me..
You sold SD430 to 8008955.Ref:47278482, Telco Ref: 11111
its been 3 hrs that i reload.. but until now our connection has not yet re-activated.
375Micahel Tigas Navidad(28 November 2014 6:54 AM)
Account #9008230951 Acct Name: Ligaya Navidad Location: 50 F. Jaca St., Kinasang-an, Pardo, Cebu City Complain: We already paid our account including reconnection fee last Nov. 21 but until now our connection has not yet re-activated.
Its hard to rely on their system and surely, their personnel. I have been waiting until today after their set-up has been installed in my residence. Made a follow-up 3 times already and the customer care said that I have to wait for another 24 to 48 hours. Another? You cannot TRUST them. Seems like their personnel are just seating and not working at all. Better find an option.
accnt no. 9010761179 accnt name: ester omolon location: lapulapu city cebu we still have signal but no sound(Buzzing). we cannot receive any text so we don't know he much our current bill but i pay already eventhough I don't know the exact bill. Its been 2 days after my payment ganoon pa rin wlang sound. Please we expect ur response about this matter. Thank you.
Acct. Name Rose Marie T. Flor Acct # 9009334190 i was disconnected last June 2014, so i paid for that month & even the next bill i received (July 2014) thinking they will reconnect me, but still no service at all. i hardly tried to contact them even emailed them my receipts but still no response only those automated emails about storm & paquiao which is not my concern. Now, after 4 months of no cignal service They sent me a bill amounting to 1,384.51???? What is this a fee for no service???
Acct. name: Rose Marie Flor Acct. # 9009334190 Location: Dasmarinas CP # 09279215430 E-mail Add: firstname.lastname@example.org To Cignal Please reconnect me, They installed signal on us Feb 2014. I was disconnected last June 2014 due to late delivery of my bill,so i made a payment for that month and even the next bill i have received (for the month of July), thinking that if i fully paid i will be reconnected., but in my dismay still no service, until now it was 4 months ago since i was disconnected. i hardly tried to contact every # they have just to be disappointed, nobody to talk to. Now i recieve a bill amounting to 1,384.51 for no service from u ???? what is this????
Account namae: John C. Nagano Account no. 9011637803 email: email@example.com Celfon no. 09184113858 Landline no. (02) 3634274 Billing address: 136 general tinio st bagong barrio caloocan city Hello Cignal please activate my account its been for almost three weeks when i was applied but still no activation hoping your immediate respond thank you..
It looks like Cignal Customer Care is not functioning? I had my complain on our billing statement received last month and due to no response on the issue, we have not pay the hiding charges made and now our cable is disconnected. Tried to call the customer care numbers several times but too difficult to connect. What kind of company is this? I am thinking of request for disconnection permanently and go back to telmark cable. Cignal is only in marketing...
acct # 9007405170 Acct name : Cezar Abong jr. I have already paid for our reconnection a week ago but still we don't have connection. Flashing on the screen is this smart card is unauthorized. we complained from the cignal outlet here in antique and they told us to wait for they have already mailed the problem in manila but more than a week have passed we still dont have connection. we tried to call the number in our bill but we can't connect to it. hope you can read this complaint and take action immediately for we are paying for it but your service were too slow. PLS DO TAKE ACTION FOR THIS.... MANY WERE COMPLAINING ABOUT THIS ALSO WHEN WE INQUIRED TO YOUR OUTLET HERE IN ANTIQUE.
Acct #:9011053593 Acct name: Vicente Casiguran why are you asking us to pay 252.58? what is that for, i went to your branch here in Cavite City asking her why is it i can not watch other channels anymore and she told me that is your policy to remove some channels whenever your customer can not pay your monthly bills, i asked her, why you did not told us that you have that kind of policy, is that a hidden policy of yours? when i first came to your branch i ask a lot of question with regards to your tv shows if you have boxing, wrestling, UAAP, tennis, cock fight and DZMM teleradio, your personnel answer me YES, and when i ask her where is that in your plan here, ash told me, ALL of the am asking is here, i ask her is that include here in 480, she answer me YES, that is why i subscribe in 480 plan, then when they install your things in our house we pay right away the amount you billed us, and WE WAITED FOR HOW MANY DAYS BEFORE we were able to watch, and then when we, your customer will be late in paying your bills, you will remove some channels we can watch... what a service you have, we even told our friends that you are good, we are sooooo wrong, now we are tied in your company for 2 years, you people are good only in sending us our bills BUT YOUR SERVICE AND YOUR PEOPLE ARE SO UNPROFESSIONALS, next time when somebody asked us about your service, we will tell them NOT TO AVAIL YOUR SERVICES
acct #: 9011053593 acct name: Vicente Casiguran address: 620 Kapayapaan St., San Antonio, Cavite City baket me sinisingil kayong 252.58 sa amin e nagbayad naman kami ng buo, para saan nyo? nagpunta ako sa outlet nyo dito sa Cavite para tanungin kung baket hindi kami makapunod sa ibang channel, ang sabi sa ken ng ahente nyo, ganon talaga daw yun, once na hindi kami makabayad sa oras e BABAWASAN NYO NG MGA CHANNELS, me policy pala kayong ganon? baket hindi nyo sinabi yun sa simula pa, nung nagpunta ako sa branch nyo dito s Cavite tinanong ko dun sa tao nyo yung mga palabas na gusto ko, ang tanong ko dun sa tao nyo, meron ba kayong DZMM teleradyo, meron daw, e wrestling, sabong, UAAP, tennis, boxing, meron daw, tinanong ko sya ulit, saan plan yun dito, sa lahat na daw, kinalabas labasan wala yun dun sa plan na kinuha ko na 480 ata yun. tapos yung kausap ko pala dun e ASAWA LANG MANAGER, baket kayo ganon.
account name: Noraida S. Dela Cruz of Grandvalley Subd., Mahabang Parang, Angono, Rizal with Account number: 9011246979, subscription plan: 630, SOA No.: 2519066. .please check our bill...the first billing statement we received last week thursday was incorrect..why we are charged of 301.93 pesos and what is this 301.93? our monthly payment should be 780.00 pesos only based on the plan we applied and agreed. why we are charged with additional 301.93 pesos? is this hidden charges?
Account # 9009330666 Account name: Marinel Simsuangco Email adrress: firstname.lastname@example.org Address: Blk. 16 Lot 9 Melody Heights Muzon San Jose Del Monte Bulacan Message: Just wanted to know why this day we experience no signal or channel even there is no rain. Can you please check.. thanks...
Jonas mandita 9010586881 block 25 lot 5 phs. 4 sv3 poblacion muntinlupa city email@example.com 09273031162 paid at cebuana lhuillier receipt no: #BP601330903140001 requesting for cignal connection pleas get back...thank u..:)
Is anyone here experience a DISCONNECTION from cignal and didn't pay at due date? and after a month we pay the bills. Do we need to wait to for 24 hours or a day? week? to use again the cignal? thanks for the immediate respond.
I REPORTED THE PROBLEM A WEEK OR TWO AFTER THE TYPHOON GLENDA.MY PLAN 430 ONLY HAS 10 CHANNELS. Account number: 90085119129 Account name: Genesis Ellaine Cerda Mobile number:09185597694 Address: Sapang, Binangonan, Rizal
Alwin A. Sabbun Account Number: 420509 Address: Abulug, Cagayan email Address: firstname.lastname@example.org Mobile Number:09268806792 I bought/subscribed worth of P400 of cignal load this morning at Ballesteros Cagayan Valley cignal outlet but until now we did not yet received our load.Please check or verify.Thank you
Account Name: Edell V. Ratcho Account No: 9010823220 Address: Orchids Pacaca Guimba Nueva Ecija 3115 Mobile No: 09186042768 Reference No: 1-086732145224 Requesting for activation of my cignal connection. Thank you
344Cynthia Villar Alcomendas(11 August 2014 12:31 PM)
Account Name : Patrick Winceth V. Alcomendas Account No: 9006139078 Address : Blk. 16 Lot 1 , The Istana Subd., Malagasang 1F, Imus, Cavite Mobile No. : 09771841160 RE: Reconnection of Cignal TV . ASAP Please ... thank you.
hi cignal we still waiting,,your response ,, almost 1 omth waiting , for the reconnetion of our cnal...its no signal after typhone glenda..cable aftr bagyong glenda ,,, i account no 9009483780 normilito igoy , naple st, muzon taytay rizal
Account Name: Wilfredo D. Capilos Sr. Account No: 9010628096 Address: Block 12, Lot 36 Isaiah St. Francisco Homes II, City of: San Jose Del Monte Bulacan. Mobile: 09189333928 requesting for activation of my cignal connection,, thank you.
[size=8][color=blue]We live in a far away Siquijor, Cental Visayas, Region VII but we have subscribed Cignal thru your distributor in Larena, Siquijor named Edwin, we only know his first name. We have been paying religiously our monthly bills but this month, we experienced an on and off signal as our tv screen will always display "program interrupted, system initializing". We contacted your distributor in Larena, Siquijor named Edwin twice telling him of this problem sometime about two (2) weeks ago and he said he will come to our house in Basac, Larena, Siquijor but to this date, he has not arrived to fix the problem. In view of this, how would we be able to solve our signal problem when your distributor technician in our place would not come? Is there any other authorized technician in our place who could help us solve this problem? Sender is Atty. Jose Imaculado L. Palmitos, Provincial Prosecutor of Siquijor province. Please do help us.
Account Name: PORFIRIO R. LABABO Address: #11 Dama de Noche St. Lumang Bayan Subd. Mayamot Antipolo City, Rizal Account No: 9010146350 SOA No: 1998436 Requesting for reactivation of Cignal connection promptly. Thank You.
Acct. no. 9006030670 Gerald O. Hernandez mobile:09099250132 phase 10 bagong silang caloocan city. email@example.com good day! we have no cignal connection from typhoon glenda until now, kindly repair it ASAP.
CIGNAL AACOUNT NO. 9009423702 FROM NOVALICHES QUEZON CITY, AFTER TYPHOON GLENDA OUR CIGNAL DISC AND CONNECTION WAS BADLY DAMAGED! WE'D BEEN CALLING ALL YOUR CUSTOMER SERVICE CONNECTION AND CIGNAL OUTLET BUT YOUR SERVICE IS VERY POOR, YOUR CUSTOMER SERVICE CAN'T BE CONTACTED... IT'S ALMOST 2 WEEKS NOW BUT WHERE ARE YOUR STAFF WHO SHOULD BE TAKING CARE OF ALL OUR QUERIES???
YOU HAVE A VERY POOR SERVICE PLEASE DON'T TOLERATE YOUR CUSTOMERS IF YOU DON'T LIKE TO BE HATED!!!
FIX MY CIGNAL DISC CONNECTION BEFORE YOU CHARGE MY BILLS!!!
It's been a couple of weeks since I reported this issue through email and I even had a conversation to your customer representative. I also payed my current bill for the month of June and yet there was no progress to my request [Technical Visit]. We can no longer extend our patience on this matter.
good day its been 5 days now and our cignal connection was been destroyed by the typhoon glinda , is there any way to restore it? I could even reach the hotline you stated here .....Rachelle Calilung at Las Pinas City. waiting for your sap response
I have the same problem due to typhoone glenda. My cignal is not working properly since the typhoon glenda reach our area (laguna) I hope Cignal will provide toll free contact number to there technical issue.
CIGNAL AND MEDIASCAPE ARE BULLSHIT COMPANIES---STAY AWAY AND DO NO BUSINESS WITH THEM.
DATE/TIME SENT E-MAILS: cignalcare@mediascape : July 22, 2014 at 8:50am CIGNAL CARE: JULY 21, 2014 AT 7:42am & July 18, 2014 at 1:12pm CALLED ABOUT 7 TIMES FROM JULY 17, 2014
FRANK FAMA JR ACCT# 9007418337 IRN#: 000001396979, MY JULY 8 MISS-PAYMENT BY CIGNAL INFO PROVIDED TO CIGNAL WITH PROOF ON JULY 17BEFORE 10:30AM
FROM FRANK FAMA,
Your automatic self-severing E-Mail sent lacks any logic and is poor bullshit as follows:
1) You stated expect our response within 5 days and later you stated that our Customer Service Officers are working double time to provide immediate assistance----BULLSHIT, I have been waiting 6 days.
2) On JULY 17, 2014 a customer service MANAGER was to call me within 2 hours from 10:30am and my CIGNAL TV SERVICE WAS TO BE RESTORED within two hours since My July 8 at 13::50 payment at the SM Store payment center under receipt number: 000127121 was applied to a another account. To date of JULY 22 NO CALL BACK AND MY TV SERVICE HAS NOT BEEN RESTORED, WHICH IS AS OF THIS TIME IS 6 AND 7 DAYS.
To date I have now called your CS BILLING GROUP PHONE # 6 time and on hold from 90 to 140 minutes EACH TIME with no pick=up by your CS group and a recording stating every minute I was on hold (please hold a Cignal Care ref will attain you shortly)-----BULLSHIT.
I RE-STATE and re-list my July 18 letter sent to CIGNAL: To firstname.lastname@example.org Jul 18 at 1:12 PM DATE/TIME SENT: JULY 18, 2014 AT 1:12pm
ACCT# 9007418337 IRN#: 000001396979
TO CIGNAL FROM FRANK FAMA
On JULY 16 AND 17TH A MANAGER WAS TO CALL ME, YET NO ONE CALLED TO RESTORE MY CIGNAL TV. MY JULY PAYMENT WAS APPLIED TO THE WRONG ACCOUNT DUE TO CIGNAL. ON JULY 17 AT 10:30AM I WAS TOLD MY TV SERVICE WOULD BE RESTORED WITHIN TWO HOURS===BULL SHIT FROM A BULL SHIT CIGNAL AS A COMPANY AND ITS PEOPLE.
SINCE 3PM ON JULY 17 I CALLED 4 TIMES AND NO PICK-UP FOR TRYING FOR OVER 98 MINUTES EACH TIME, PLUS STILL NO MANAGER CALL BACK.
NOW GET MY CIGNAL SERVICE UP AND RUNNING ASAP AND YOU WILL HAVE TO GIVE ME A CREDIT FOR EACH DAY AND PART OF DAY I HAD NO SERVICE, PLUS A MANGER TO CALL ME OR YOUR CABLE BOX WILL FIND ITS WAY IN THE GARBAGE.
YOUR PEOPLE ARE LOW LIFES AND YOUR COMPANY HAS NO CUSTOMER SUPPORT AND ARE LIARS AND ONE LEVEL LOWER THAN MONKEYS.
NOW HEAR THIS: GO FUCK YOU PACK OF LOW LIFE MONKEYS
, On Friday, July 18, 2014 1:12 PM, Care (CignalTV) <email@example.com> wrote: Dear Valued Subscriber, Thank you for reaching out to Cignal Care. Due to Typhoon Glenda, we are receiving high volume of emails. Kindly expect our response within 5 days. Requests for technical visit will be entertained once electric power is restored in your area. Postpaid subscribers are encouraged to settle their outstanding dues, if any, to expedite requests. Rest assured that our Customer Service Officers are working double time to provide immediate assistance.
Good day I have a problem may cable after Typon Glenda may cignal cable is defective kindly check ASAP thanks may account no.9008199531.. i want personal technician visit in my house this is my address. calmba city turbina st.silangan purok 4 .. @rosemarie baysa
Mabuhay! I'm quite satisfied with your service. However storm Glenda busted our signal that persists til now. We did some solutions to no avail. Please look into it asap. Dolore Cabatic from Muntinlupa acct. no. 9008896356. Tel no. 8087050. Thnx.
until now we dont have a signal on tv, we've been located at Cavite Area. our add. Blk. 3, Lot. 16, Dona Andeng St., Bayan Luma 2, Imus, Cavite. since Typhoon Glenda came we dont have a Cignal. Tnx, for ur kind & Consideration. Bernard T. Bautista. 0925-558-7222.
96hrs of living in darkness after typhoon glenda, Cignal cable still has no SIGNAL dispite restoration of electricity here in Pacita Complex, San Pedro, Laguna, could you (cignal cBle company) do something about this matter?
Have a nice day! I have a problem encountered, my cable signal after typhoon Glenda. My cignal cable is defective kindly check as soon as possible. Thankyou my cellphone number is 09395397098, and my accnt number is 9007545479 of brgy. Baesa Quezon city
hello i have problem with the signal of my cignal cable...kindly repair it as soon as possible this is my account no. 000008360620 from de castro tanay rizal...this is marvin m galupo....hope your asap action.
hai .. i just want to tell that even i pay my cgnal cable bill and when the next month when my new bill come its still show that i have a previous balance .. even i pay the last month .. plssssss make your billing statement in proper .. if not i will let u cut off my cable .. and i will subscribe to the other cable .. ****
I have a problem to my cignal cable...everyday when we on our tv always show that there have a technical problem..why? but the signal of cignal cable tv of our neighbor will not have technical problem.I always pay on time my bill.....pls...do something about my problem.my name is SHYLBETH SAMANTHA DUQUE......[color=blue]
I'm pissed off with CIGNAL CABLE. They have very poor service when it comes to billing. They did not send billing on time but they cut off your channels on time......VERY POOR SERVICE. If only there's Sky Cable in our location, its much more better that them. Having CIGNAL CABLE is a matter of NO CHOICE.
is there a problem with your prepaid loading this days? Why is it that after entering the 14 pin numbers to my cignal reg mobile and set to 5353 the load is not credited? and i did not receive any text confirmation from cignal? is therer a problem? how can this load be credited?
i loaded plan 390 to unit account number 314975 last june 3, but up to yesterday there was no load so i asked again my cousin-in-law to load it with plan 390. still up to now there is no load. please help me with my problem...
Good morning!! i am a cignal loader from Kalinga Province, i text my cousin in-law who is in isabela to load the units i request for loading. my problem is i loaded a unit twice but up to now there is no load, the acount number is 314975. please help me with the loading and please reset it. thank you.
Kindly check our cable connections coz we are experiencing cable interruptions again and this happens for the third time. We have tried to troubleshoot but to no avail. Please restore it immediately. Thank u
I was the one who sent a comment about the the long process of sending a load to our STB CIGNAL. It was May 23, 2014 between 5:00-6:00 pm when we paid the bill for our load but until now we don't still have the load. Our account # is 3260282. And the retailer # is 09212580139. Please do have an immediate action about this problem because its already frustrating. Thank you so much.
Last May 23, 2014 we pay our bill for the Cignal load but until now we don't still have the load. May I ask what is the problem? Please process immediately our load because its very disappointing knowing that this Cignal has still discrepancy in loading. PLEASE process it immediately. THANK YOU.
hello and gud day @cignaltv ..wla ho ba kaung free of charge contact number if ever i have a complain and what to know my updated postpaid bill? then kahit s email hindi nman kau ngreresponse s complains nmin..
tatlong araw na po kming walang connection kahit anung gawin ko ndi prin po bumabalik sinunod ko na po lahat ng instraction na cnabi nyo ndi po ba pwedeng puntahan ninyo e2 po address ALLY3 ANNVILLE SUB.MALABO MAYSAN ,account no.9008532605 .. ako po pla c melanie velasco e2 po cell no.09293866288
gudpm po,tanong ko po lang sana.pano po un naputulan ung cignal nmin tapos nbayaran mga ilang araw po b bago maibalik ung connection nya.sana po may response agad ksai po tulad ko ung s ate ko rn ang tagal n po mhigit 1 month n wala p rn po.sana nmn po ipalaiwanag nyo ng ayos.kasi po ako putol n may monthly png dumataing s akin...tpos nabayaran n wala p rn.ung s customer service nyo nmn puro n lng po please hold on...sana nmn po bgyan nyo pansin mga ngre2klamo s inyo....salamat po
pinalitan po yung box ko nung last wednesday... kasi daw nagkapalit kami ng isang customer. so, pinalitan sabi w/in 1 hour activated na. up to now hindi p. tpos kinuha yung box kaninang 2:30 dadalin daw s main office s gentri. ang kumuha yung nag install din. sobrang palpak ng serbisyo nyo!
pls contact your cignal care to activate your account.pls give me my account number so that I can pay my bill and I would suggest that you need to have paper bill to sent out your valued customers bill so that we can pay our bills on time Im getting on my nerves now sorry to say this but this is true pls change your way of service
Bakit walang technical support ang cignal?. Pag nka unplug yong cable box nang ilang oras wala nang signal pagbalik mo nang box. Ano ba nman yan. Sana meron din silang 24hrs na technical support. Tsk tsk
we reload our prepaid cignal yesterday 11 am ( april 10).. coz we wanted to watch the game of pacman and bradley...but sadly until now we dont have connection..we contact your customer service tel number..no one answers...the game will be on april 13...please make an action...
I bought a prepaid cignal card worth 590 pesos, sent the pin and my acct no. as per instructions. I received the confirmation and ref but it never came and still can't watch tv up to now. I am disgusted. I sent them email if I don't hear from them for the next 2 business days, I am planning to take this matter to the higher authority like ombudsman or tv5.
Sir I am Nelisa B Jarapan, I am a cignal subscriber, my subscription is post paid with account Nr 900636790 and SOA Nr 734685 and i would like to change my former mailing address at B20,L22, Palmera Spring 1 Novaliches North, Caloocan City since our family relocates to our new home address at B12-A,L6, Mahogany Street Celieto homes, Caloocan City. further, I would also to ask the availability of your technician to re - install our Cignal unit at given new home address. you can also in touch with me for further details with my mobile phone number 09173373392.
This is disastrous, I paid my my bill period for Jan.29 - March 15, 2014 at CIS Bayad Center, Colonnade Cebu City on March 4, 2014 under Payment Reference # TPA4830/4870 1-59, in the amount of P740 and my bill was only P 716 then I tried to subscribed for paquiao-bradley 2 two nights ago but to no avail, then I paid an advance bill today MARCH 27, 2014 still at CIS Bayad Center, Colonnade Cebu City still in the amount of P740 under Payment Reference # TPA-4830/4830 1-64 BUT STILL I COULD NOT SUBSCRIBED TO PACQUIAO - BRADLEY 2 ARE YOU OKAY ....... my plan is 590 under Account No. 9005958997 PLEASE SETTLE EVERYTHING AS YOU OWED ME AN EXPLANATION
PLEASE UNTIL NOW NDI PA DIN ACTIVATED ANG CABLE NAMIN .. WHATS WRONG ?? SABE NYO 2 TO 3 DAYS LANG EE LALAGPAS NA NG 4 DAYS .. DO SOMETHING .. EVEN THE AGENT PURO MMYA LANG ANG SINASABE .. KAPAG BAYARAN MABILIS PEO KABITAN AABUTIN NG SIYAM SIYAM !!