A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:
CIGNAL Customer Service Phone Number: (02) 244 6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.
You can also text CIGNAL at 391-800-8000.
Aside from that, you can email CIGNAL at cignalcare@mediascape.com.ph.
My Personal Experience:
When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.
When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.
I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.
The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.
This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!
Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450! Regular price of Php550 applies after. To order email cignalcare@mediascape.com.ph<mailto:cignalcare@mediascape.com.ph>. Per DTI-NCR Permit No. 7595, Series of 2011.
Good news! Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.
*Make sure that your account details are complete and accurate. To update your account info, email us the following:
1. Account Number 2. Account Name 3. Billing Address 4. Email Address 5. Landline Number 6. Mobile Number
_______________________________ DISCLAIMER
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.
IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.
MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.
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As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?
If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?
Do you have something to say? Tell us in the comment below. We require you to say it in English. Don't spam. Don't use offensive language. Write as if talking to a good friend.
very poor service. we unable to watch those programs from cignal for 5 days now trying to reached ccustomer service but they been kept on promised me that they gonna send techinician within 24 to 48 hrs.. haller!!!!! its been 48 yrs now but yet im still waiting for that techinician!!!!! very poor service woould definitely not recomend this satellite channel. poor service and very expenssive!!!
Not sure what you're trying to collect. Every comments listed were all negative. Your failure in customer service. Only in the Philippines! Does higher management read these comments?
hi I want to know if we pay for our cignal load is that take long time a day or two?to get the load?coz we pay for load today actually this morning and until now there is no....we cannot watch news bcoz we don't have connection.....and I was texting the people there and no one answer my text....please reload now so we watch the news......thank you.
Hi... Please be informed that for the past week we have not been using our tv because of poor signal... Apparently we cannot enjoy tv viewing anymore because pf the time no signal icon pops up... Trying to call ur hotline takes super long. Please improve ur services... So odd cignal pa naman ang brand nyo yet... We receive very poor signal... I wish we kept our sky cable na lang...
halu mam sir/gudpm po.tanong kolang bakit hangang ngayon wala pa ho pag babago ang ni request ko nka ilang tawag na po ako..sa customers service tungkol sa cignal chanel ilang chanel na wala thanks..
I was inquiring online for industrial connection (several guest rooms) and two week ago Cignal had a boot at the entrance of our village. I asked an attendant to about their offer and he tool my name and tel no. told me he will forward it to the office and someone will contact me. No respond yet. But the same with Skype. did not get a respond for my email inquiry at all. It seem they compete who has the worst customer service. What are the alternatives?
cignal very poor ang service.....nag inquire lang ako sa 990 plan immediately na upgrade na agad ang plan ko...tapos i have to pay for upgrade charges sobrang dami...tapos i disconnect ang cable mo pag hindi mo binayaran...
sobrang hassle na sa client ang service nyo...ayusin nyo naman ang sistema nyo
hello cignal billing department please lang on time naman ang delivery ng statement sa account ko....sobrang late ng delivery nyo anong date na ngayon.dapat march 11 di ba?tapos i chcharged niyo ako ng payment due date!!!!!!!!kayo naman tong nag dedelay ng bills..please lang...bigyan nyo ng pansin,...
To SHANTEL.... don't over commit but under deliver... you need to improve your system. Do not wait for customer to follow up, only to find out you forgot your obligation. If you are a Filipino,time to change now...before it's too late sayang ang opportunities. First and second box, I got pissed off by you.
bakit wala naba yong free load? kaya ang naka appear sa tv smart card is not authorized. kailangan naba na magload ako? please i need asistance salamat.
ganun ba tlaga kabagal ang subscription sa cignal tumawag ka sa customer assistance ikaw pa ang pagsosolbin ng problema m!d ba dapat sila kya nga tinawag na customer assistance!nakakainis!please help to activate it now
i hate to say this, my cignal subscription ended first wk.of march i was able to pay my post paid amount of 390 and 350 due some miscommunication for 5 days now i still waiting to reactivate my subscription please help me my account no.5432226, Now im at home i open my tv for a chance to be able to have now my cignal pls. pls. help me
my cable has been cut because i haven't paid yet my very 1st bill..i just finished the trial period...how can i pay my bill if there is no bill coming?...could it be possible if u will email my monthly bill here...the account name is Nestor M. Fajura, my husband...thank you..hoping to consider my request...God bless!
Hi everyone Just to inform of my efforts to contact CIGNAL
Lots of effort................no contact...................
It is disgusting and how they get away with it is beyond me I was connected through Magic Appliance............i was given 3 months free and told not to worry......................hahahah I started to try and get billing info after the first month.....................been there ..got the badge......and i knew i would be cut off at the end of 3 months. Went to Magic at least 10 times asking for billing info...............dont worry sir..................hahahahah After 3 months.no bill......service cut off...............................and it took Magic at least 3 days to contact Cignal.....................Wrong address sir just pay4850p and all will be wonderful.
so i payed on 22 feb and as we speak 6 March.still no tv.
Called customer services for the nth time put on hold wasted an hour
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very poor service. we unable to watch those programs from cignal for 5 days now trying to reached ccustomer service but they been kept on promised me that they gonna send techinician within 24 to 48 hrs.. haller!!!!! its been 48 yrs now but yet im still waiting for that techinician!!!!! very poor service woould definitely not recomend this satellite channel. poor service and very expenssive!!!