L17 B59 FALCON STREET
DAVAO CITY 800
SC ID: N 7070 6384 62 8
We are currently not able to receive any channels on SKYCABLE and according to the message on the screen, it is obvious we have been disconnected.
However, this is NOT what I am complaining about.
Although we were connected last year, the connection has always been intermittent, and un-useable most of the time.
But even that is not what I am complaining about.
1) WHY HAVE WE NEVER RECEIVED ONE BILL.
2) WHY ARE THE SKYCABLE CUSTOMER SERVICES GAISANO MALL DAVAO CITY (JP LAURAL) TOTALLY UNABLE TO HELP US, EVEN THOUGH IT WAS THEY WHO ARRANGED OUR CONNECTION.
3) WHY ARE THE ABOVE TOTALLY UNABLE TO PROVIDE US WITH ANY PROOF THAT WE ARE EVEN SKYCABLE CUSTOMERS!
We have visited them on several occasions and always they seem reluctant or unable to throw any light on our problem.
Thank you in advance for your reply.