Sky Cable not only offers cable tv service in the Philippines, it expands into providing a fast broadband internet service and an affordable IDD calling service.
Sky is constantly innovating and expanding. Since 1990, it acquires over half million subscribers all over the Philippines with Manila and Cebu as the biggest markets. With its growing number of customers, Sky Cable provides a way to communicate with its customer's concerns and problems.
You can contact Sky Cable Customer Service Hotline Number:
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please kindly check my account why until now i still dont have my internet connection even though i already paid my bills last week.. account no: 665838298. im hoping you can fix it as soon as possible.
goodafternoon, pls double check the acct #673665845 under the name APRIL G AGONDEZ. we received a disconnection letter just this morning together with the bill for APRIL.How come we have this where in fact we paid the bill for MARCH? I still have the receipt in case you need proof.
anong klaseng cable kayo,almost 3 weeks n wala kaming signal ang cable nmin at ang hirap nio nman kontakin kung saan-saan p kmi pinapasa.Ang hirap p kausap ang mga agent nio,tawag kmi ng tawag sa inyo di nmn inaasikaso.Sana ausin nio n.bayd kmi ng bayad sa hindi nmn nmin mpapakinabangan. e2 po ang account no.63-360-7168, Account Name Maribel Cecelia. Pakiaus nmn po at sana Pkiactionan nio nmn po agad..Sayang po binbayad nmin s inyo.
Hi po , good afternoon . Yung skycable digibox po namin hindi gumagana since last last week pa po ito . tinawag na po namin ito sa 3810000 pero yung answering machine lang po yung sumasagot at kung meron man pong sumsagot ay sabi lang naman nila ay ' I-ICHECK LANG NILA' pero wala naman pong nangyayari . Nagbabayad naman po kami sa bills namin , pero hindi na gagamit yung cable ninyu kasi nag no valid sector found ito !!!!!!!!AYUSIN NAMAN NINYO ITO !
Good day po, ma'am/sir mag papakabit po sana kami ng cable sa apartment po namin sa sampaloc manila paano ko po kayo makukuntak po?kasi hindi naman po nasagot itong number po 0917-631-0000 (Globe) 0918-863-1000 (Smart), paki contact naman po ako! 0930-243-2934/0936-575-8925! Thank You :-)
Thiis is the worst service cable provider in the Philippines. The National Telecommunication Commission should investigate the substandard and poor services of this Lopez owned company. Basta company ng mga Lopez puro "BULOK" at "WALANG SILBI". Sana makarma ang lahat ng opisyal pati na ang may-air ng SKy CABLE na ito...buwiset!
If it is not too much to ask, kindly hire more customer service agents to answer our calls! i have been waiting for one for more than an hour now! Our skycable subscription's ought to be free for the kind of service you give! Fix your system if you don't want to answer our calls!!
Your Customer service sucks! my TV screen says "searching to signal" I don't have my account number and there is no option to press is your customer don't have the account number. I have been with you for just a month and from connection/installation, your service is not good! No one can provide my account number!
have been calling you 5x already to fix my digibox. your service representatives always say i will receive a call from your end. it has been 5 days, and not one call. every single day, i call you. same response. nakakainis na.
Hello and good day po. Need help sa digibox. it was already replaced last year with a new box. it went well until this January. Almost every other week wala kaming service. Dito po kame sa Pembo area. Matagal na po kame subscriber. Sana maayos na ito. thank you.
#17 diamond st northview 1 subd. Brgy batasan hills q.c Pinaputol na po nong Jan. 16 pa pero nagcharge parin sa card nya ngayon. Nsa ibang bansa kasi sya now. Ngayon kaninang umaga pako tumatawag sainio di manlang sinasagot nalobat nlng ung wireless phone puro lang Ring
Account name: Adelaida Basagre, account number: 619152654, address: stall 110-111 Kamuning Public Market Kamuning Quezon City. My concern is that I don't have a cable connection, kindly check. Thank you.
Hi, kindly check our connection or our box most of the channels are all no longer accessible. My children cannot watch their favorite channels. Regular channels are the only one working. Its been almost more than a week now. And your hotline 3810000 is not even ringing.
I would like to complain on your poor service and inadequate response to my problem regarding your unit skycable. my account number is 643712628. I called up several times but it's either busy or make some promises such as, I was refered to a number 8343588, which nobody bother to answer. I did called up your 3810000 and 4180000 to complain. I was promise that on day which is yesterday somebody from skycable will call up but there was none. This is what you call service!!
Paki naman kaninang umaga pa po wala kami channel na ABSCBN HD and ABSCBN 8 , pati na ANC channel bakit nawala un pa naman ang mahalaga, paki habol naman bago mag countdown sa newyear pls. Mainit na ulo ng mama ko kakatawag sa hotline nyo. Wala pa din nagaganap na pag sasaayos. Caloocan skycable hotline ano na???? Hindi kami na lalate ng bayad bakit ganito perwisyo???? Account no. 633343144 Wag naman po laging ganito nag babayad ho kami ng tamang oras.
Please be informed that we still have no cable connection even after loading my prepaid digibox. Php250.00 Load was deducted upon checking of my remaining balance. This is very annoying and unfair as we are paying the right amount for the cable connection.
Our Account Number is 69962507211 Location: quezon city City Contact Number: 09176736904
can you please send me a technician or activate my Tv Signal instead. I'm seeing "Cable service is currently unavailable.. -make sure cable connector is plugged tightly to Digibox -call our hotline or your mySky concierge to report problem.
I'm also a Technical Support Representative my account before is same, I've checked already the cables even the HDMI I unplugged, plug back in all the Digi Box cable still not Working.
Please activate my Digibox I believe there's no problem with my cables, but the problem is on you end. I'm living at Noveleta Cavite City. Or might as well send a Technician here,
I've been calling you're Hotline Number 381 0000 since yesterday and I could not get any of your CUSTOMER SERVICE on the line.
We're having issues with our Internet and Cable as we receive the error 52 searching for signal. I've done all troubleshooting I found from the internet and not a single TROUBLESHOOTING works! We have a business and every second counts!
Our Account Number is 669059795 Location: Taguig City Contact Number: 09294920242
I'd be happy if I can get a call back from you AS SOON AS POSSIBLE as this is an on going issue for almost 3 day!
I've been calling you're Hotline Number 381 0000 since yesterday and I could not get any of your CSR's on the line, including your Smart Phone Number listed.
We're having issues with our Internet and Cable as we receive the error 52 - searching for signal. I've done all troubleshooting I found from the NET and not even 1 TS works! We have a business and every second counts!
Our Account Number is 669059795 Location: Taguig City
I'd be happy if I can get a call back from you ASAP as this is an on going issue for almost 3 day!
Paki aksyonan naman yung internet at cable namin na madalas mawalan ng signal tsaka napaka bagal simula ng may umakyat sa post kung saan nakakabit yung SKycable namin. pwede bang paki check nyo naman kung may nagcacable theft samin. Account No.654971676
yung cable namin laging nawawala tapos yung internet naman namin napakabagal sa gabi. simula ng may nagayos dun sa poste kung saan nakakabit yung cable namin. baka pwede paki check nyo naman may kapitbahay kaming illegal na nakakonekta sa cable namin. account number: 654971676
acct no.62189097 No valid sector problem. since November 8. Until now, no one assisted me in repairing said problem. Would you please email me na lang yung procedure to have it repaired kung talagang ganito lang ang service nyo. I called your service hotline and kayo mismo subukan nyo kung maganda servisyo nyo.
pakipuntahan lang po asap kung kelan angbyad na me ng bill saka naman po nawala signa @ ayaw gumana nun remote please lang po puntahan niyo asap dito po sa # 15 evangeliswta street, San Bartolome, Novaliches, Quezon, City
I applied for broadband last Oct. 17 and installation was scheduled the following week. Per adviced of their contractor, no available port and they need to coordinate with their engineering. Til Today nov. 8, 2016, no status yet. Service is very slow, incompetent customer service. Hotline is very busy. No one answers.
Since mid October we don't hv cable....we paid on time! I emailed many times to your customer service but no answer, called many times no one answers! Soooo disappointing! Pls respond! Account Num 654876622.
Yung cable namin nilgayan ng code ng isang katiwala nyo tapos nagbigay kme ng 450 na load sa kanya tapos bigla umalis nung tinatawagan na ayaw na sumgot hindi na macontact kung san san narin kami nakapunta mag rereklmo kme sa tulfo pag hindi nyo to ginawa!!!!
584Dianah Aprilyn Maramag(24 October 2016 3:29 PM)
bakit po nag ka-cut at super bagal po ng connection namin? before pa dumating ung bagyo nawalan ng net tas kahapon nio binalik pero super duper bagal and laging nawawala. Di naman kayo sumasagot sa customer service hotline nio. Paki ayos naman po serbisyo niyo. Salamat!
Since Oct 16 I have no signal. I have tried to contact ALL the various ways of contacting customer service during the past days - NOT one response from text messages and e-mails sent. Also the hotline is ALWAYS busy - many times I was on hold for more than 40 minutes and still no rep available. I am sorry, this is very poor customer service. Please arrange for repair soon. Thank you
Reporting our skycable nawala yung connections namin since yesterday, October 16. We tried to call your hotline pero busy. Iyong mga kapitbahay namin mayroon na kami until now wala pa din. We paid the said bills on time. Account number 630096057, I will wait for your immediate actions regarding our sky cable connection today. Thank you and God bless!
DAMN!!!! PARA SAN PA ANG HOTLINE NYO KUNG AAYAW NYONG SAGUTIN ANG COSTUMER? 1 MONTH NA PO KAMING WALANG CABLE!!! ANG BILIS NYO PAGMAGPAPAKABIT NG CABLE UNG CLIENT NYO, PERO PAGMAGREREKLAMO IGNORE NYO LANG? WOW.
Hindi ko talaga maintindihan. Tawag ako ng tawag wala namang sasagot. Hindi ba nanloloko kayo ng mga costumers niyo. Paki ayos lang yung cable namin acct. number 631192726, walang utang yan! Salamat po, pakiayos lang kung pwede. Kung hindi na pakiputol na lang. ,
Pls repair our cable, acct no. 631192726. Walang utang yan, advance pa nga payment. Bakit nawalan ng service. Wala man lang abiso, wow! Excellent service is important. I don't think you have that. If you cannot do anything about this , pakiputol na lang. You have the worst service company of all time. Mananagot kayo kay pres duterte..
Reporting our skycable, no service since thursday oct 13, 2016. I tried my very best to contact you but "always busy" talking about excellence service. I think you have to give seminar to all your employee. Kawawa namn sila. Thank you. Acct no. 631192726. Walang utang yang account na yan! Slamat po
reporting that we have no cable connection since this morning of October 8, 2016: Account No. 664093499, Acount Name: Cynthia Laynesa; Latest billing paid: october 4, 2016 @ SAvemore Anonas with Cashier EED6132 (no existing balance except this current month of October na wala pang billing syempre dahil beginning of the month pa lang.. Trying to report this matter to you without expecting that you would care to immediately reply/take action. Similar previous reports took you ONE WEEK to respond. Talk about "Excellent service"...
Acct 635742402 no cable network since yesterday morning 10/05/2016. Your concierge keeps telling us of the technical problem but no feedback when the signal be restored. Your hotline is useless since it would divert our concerns to uour concierge that can do nothing. You must give us the REBATES FOR NON SERVICE....
559Eden Carl O. De guzman(02 October 2016 9:46 AM)
Paano po ba mag registered sa cable kasi walang channel yung mga channel tsaka hindi kami maka pagregistered wala kami landline thru cellphone lang po hindi ba pwede magregistered try email. Thanks please response my messages
Anong klaseng hotline meron kayo? Cannot be reach tapos pati sa smart di kayo matawagan? Ngayon walang signal cable dito sa amin sa tagal ko ng subscriber ang konti pa ng channels nyo pwede paki cut na lang nong line ko kasi mukhang maganda pa bumili ng black box ng abs cbn dahil channel lang naman ang importante . Kumilos kayo!
My account # 657104175 needs for repair, the problem is the cable wire was bite by the puppy and it could not function the cable. Pls. have it come to my house for repair. Thank you. Hope you take action promptly.
Please Fix Our Internet Connection account Number : 660855106 the Online buttons is always blinking.. No internet 4days ! the technician that goes from Skybroadband did not fix the problem. Please Help !! I need internet connection As soon as possible or else i will just terminate my Contract with Skybroadband and apply others Internet Connection.
account 662415634, last month ko pa inemail yung request na iterminate yung subscription ko effective 17Sep2016 para di ako mag-incur ng pre term fee, hanggang ngayon di pa rin natterminate, reason: 18 months daw lock in period ng subscription ko, eh dual del 549 subscription ko, kahit yung agent na nag install ng cable samin last year, alam na 12months lang lockin ko sakanila. inemail ko at finorward lahat ng documents, blue form etc. pero hindi pa din ako binabalikan, hindi nmin malaman ano basis nila para mging 18-months kung yung nsa form nman eh nkalagay DD549 (12months), kung gusto ko daw iterminate, mgbabayad daw ako 3,000 pre term fee at 356 disconnection fee dahil under 18 months daw account ko. kapag new account napaka bilis, after noon, lahat na ang issues at concerns, after 48years bago sumagot. hanep sa bilis,
Had Sky preapaid HD installed on September 3. Signal was good only for 2 days. Since September 5 local channels are always pixelated or do not have signal at all. Today not a single local channel is working since 1 pm...
This is my 4th time to complain on the poor service i am getting from your services.My connection would either be with out video and audio or no audio with video.I am paying my dues in advance and yet I am not getting the good and better service.
Hi Sky Cable, unang una po. Pwede ninyo bang dagdagan yung Customer Service Agent ninyo. Mag 2 days at mag-hapon na kameng natawag sa Sky ---> 381-0000 | 0917-631-0000 (Globe), puro busy lahat ng Customer Service Agent ninyo. Yung Cable namen hindi nagana, pinuntahan na ito dati ng mga technician kaso after 2 or 3 days bumalik ulet yung sakit. Badtrip yung BOSS ko sa inyo at saken (wala naman akong kinalaman), hindi siya makaponood ng maayos, ang laki-laki ng binabayaran ng BOSS namen sa inyo tapos ganyan yung Service ninyo ang babagal. Huhuhu. Nakakaiyak talaga, pati yung BOSS ko nagagalit saken ALAM NINYO BA YUN. Paayus naman ng SERVICE ninyo. SANA MAKARATING LAHAT NG HINANAING NAMEN SA MANAGEMENT AT SA PRESIDENT NG SKY CABLE. Sobrang LUPET ninyo maningil kapag oras ng bayaran po. Sana naman kapag may problema ganun din kayo kabilis.
Please see below the account number and previous ref.number: Account Number: 656239042 Reference Number: 905-7515
Sana makapag bigay kayo agad ng feedback within this week: Please contact us: (02) 932-0963
If you will ask me how to rate your service from 1(lowest) and 10(highest). My answer would be 1 so it means your service still have room for improvements.
539marlene pagulayan lasam(06 September 2016 4:27 PM)
Gud pm . My account# is 611671237. May problema kasi yung DIGIBOX namin sa Skycable ayaw po mag power. Last September 01, 2016 pa po di namin magamit dahil hindi nagpa power. Pwede po bang paki check. Every Saturday lang po kami nasa bahay ng araw. Sana po ma check nyo this coming saturday September 10. Kung halimbawa po sira na yung digibox magbabayad pa rin ba ako kung papalitan yung digibox?
All your contact numbers are busy. Same with the mobile numbers. Please help us with our skycable broadband billing. We payed last Aug 9, 2016 via 7-Eleven..pero mukhang di ata nag reflect sa inyo.. bat naputol yong broadband namin.. ty. Acct no is 631984215
skycable last month pa kami tumtawag sainyo about change password sa aming wifi pero wala kayong response. kahit isa walang response hanggang kailan kami maghhintay sainyo? pag alam na ng buong kapitbahay namen yung password namen. make a move sky salamat
534Ruben punzalan arguelles(05 September 2016 7:56 AM)
Sobra naman hotline nyo parati busy.... Bagong subscriber ako hangang ngayun wala pa kayo pinapadala billing statement sakin paano ako magbabayad di ko alam account no. Ko... Paki contact nalang ako sa no. To. Dahil kayo naman ang di ma contact wala kwenta hotline nyo 09236821922
Good day, Please be advised that I am a sky broadband subscriber and telling you that I am not happy with the performance of our internet and cable. If this will continue within this week, I am requesting that my subscription will be terminated soonest. I will not continue paying the services which I am not receiving the services I am expecting. Looking forward for your immediate attention on this matter as I will not pay my next month bill if this will not be acted accordingly.
hello sky patulong naman sa cable namin dahil sa connection nang TV at internet ay pinagsama nong nagkabit ngayon lang namin napansin kaya pala minsan ang hina nang internet namin nawalan tuloy kami kustumer lubos na umaasa na at nawa dagling magawa ang problema nang aming internet.
Hello sky kahapon pa po ako tumatawag sa hotline nyo at sa text din. 15 days kaming out of town at ang bill na binayaran ko kahapon due date sept. 09, 2016. I'm so frustrated bakit wala kming channels. Nakalagay sa tv screen you are not subscribe to this channel. Tinawagan ko na customer service nyo i was told yesterday na tatawagan nila ako. Namuti mata ko kahhintay! Lahat ng DIY to reboot gnawa ko na gnaya ko sa website nyo. Wala pa rin. Ngayon halos mghapon ako tawag ng tawag sa hotline busy at hindi available ang customer service nyo! Nakakaloka kayo mabilis pa kayo sa alas kuwatro kung maningil walang disconnection notice putol agad ang subscription! Pero kung may gusto mgpaputol ayaw nyo gawin! Such a poor service!!! If you cannot restore my subscription which i paid yesterday in the next 24 hours! Pls disconnect it for good! Walang kwenta! ACCOUNT # 666109015 Hindi ko alam paano nyo nammanage ang dami nyong subscribers pero sa service poor pa kayo sa poor!!! Wla kayong customer care!
Paki asikaso po yong signal nyo ditu po sa city of naga Cebu! Nakaka irita kasi yong walang taong lumalabas at kung meron mang lumabas parang sirang plaka... Kindly give actions to this situation or else were going to disconnect our connection!!!
I am already so frustrated with the services of Sky Cable. I moved to another residence last January and had long been calling your 3810000 but got no response whatsoever. Yet when it comes to bill reminders, there were replies. I had paid up to mu June 2016 bill.
I had also been texting 23662 and what i get all the time are standard replies which do not eman anything at all to me.
Anyways, to put an end to all my frustrations, I DEMAND FOR A PERMANENT DISCONNECTION OF MY SKYCABLE ACCOUNT # 637610570. AND PLEASE DON'T SEND ME ANY OTHER BILL BECAUSE I HAVE NOT USED ANY OF YOUR SERVICES SINCE JANUARY.
I LOOK FORWARD TO YOUR PREFERENTIAL ATTENTION RE MY CONCERN. THANK YOU
it's been two weeks already and haven't received any call from your end, i've spent almost hours a day calling your customer servce hotline but nobody's picking up, i already emailed my concern and same did your agent but unfortunately u dont care a damn. i've tried calling other departments and yes my concern is on the record and that they will call within 24 hours but until now no calls from you. it's so dissapointing, you have a very poor customer service.
We do not have cable channels, only local channels. 2 days already. All your contact number are busy or do not answer. Your hotline leads to a mobile number that is always busy. Please help us with our cable service. Acct no is 638568888
I don't have internet connection since the other day August 15, 2016. I called in your hotline but nobody answer. I want it to be fix. Account number 667248191. If this will not be fix until tomorrow. Just cancel my subscription. This is so disgusting. This is the second time I encountered this problem.
Na disconnect yung Sky Cable ko kasi I forgot na due ko na pala. I paid earlier at 7-11 but until ngayon, hindi pa rin bumabalik yung signal sa Sky Cable namin. I tried calling different hotline numbers niyo but no one will answer. Please fix your costumer service.
My account number is 639600718. Please fix it asap.
Would like to report our Sky Cable Gold with Account No. 605284906 is not working today August 12, 2016. E52 searching for sognal appeared on the TV Screen. I already followed the procedure as showned on your website in troubleshooting with this kind of problem but still the same. Is there any system failures or maintenance during this period or any reasons? Our location is at Bonifacio Heights Residential Condominum - Vigan Building. Trust for you immediate action and response. Thank you very much.
HELLO EVERYONE, PLEASE DO NOT BUY SKYCABLE ANYMORE, THE SERVICE IS TERRIBLE, NO CUSTOMER SERVICE, I'VE BEEN SEND MY REQUEST ALREADY TO THEIR BRANCHES NO SERVICE SUPPORT, THEY DON'T CARE MY CSKYABLE AT HOME ALWAYS AT BLK 8 LOT 23 ALWAYS NO SIGNAL, I REPORTED IT ALREADY FOR 4 MONTHS MEN NO RESPONSE , NO CALL, NO TEXT THE SERVICE IS TOTALLY DEAD!
I have been without any internet service for 37 days now and have made numerous complains thru emil - text message - voice mail - posting the complaint on their site but so far the problem is not fixed.
One person showed up last Sunday and told me that internet would work in 24 hours - which did not happen. Neither did anyone call to verify that the service was satisfactory or not.
This is unacceptable level of service. Is there any government agency that oversees the service provider or any consumer protection agency. Please let us know.
We had 2 units installed after transferring house. one unit is working fine but the other unit we can only get 2 channels We have been ringing on a daily basis and still no service Our address is. No 1 Montebello Road Banilad Cebu Can please arrange for a engineer to set up the unit Thank you Gemma
Walang dumadating na cable bill s bahay tapos ngayon may dumating na P1700, nagbayad na ako ng 1100, may balance pa ako na 600, ngayon nag inquire ako ulit yung bill ko daw ngaun ay 1300 plus, eh putol naman yong cable ko, hanggang ngayon hindi pa naibabalik ung channel sa cable ko.. paki aksyunan naman nyo, puro nalang bayad wala naman napapanood s tv
Bakit tuwing may gagawin ang SKYcable technicians sa lugar namin, nawawala signal ko, a week ago na, Account No. ko 307721503, at pagreport sa 23662 laging invalid message ang answer, tawagan man cutomer service laging busy.
gud pm just like to advise that we have no connection/signal since last night. my account no. 637742590. please expedite my connection/sinal asap. thanks. im trying to ccall your cs in cavite area but the its always busy do you have another landline so that i can call your cs?
I am a subscriber of Destiny Cable-Sky Cable now for four years. My A/C No. is 622220156. Our Sky SD box No. CDSN Serial No. 6987-1993-775 has still not been reset by the service Man Mr. Noel Recoletos who I called since last week. Up to now, the SD Box is still E-16. Please send another service team to pick up the SD Box and replace it with a new one. the S.O. # is 06885233 Type CEDB dated July 08, 2016. Please call me at 810-98-27 to let me know when they will come. Thank you
I have been trying to call customer service 3810000 but unfortunately I could not get through with one of your agents. I would like to report that for more than 1 week now that we could not access our cable. Please send someone from your service dept.to visit our place the soonest.regards.
Hi This is so frustrating it happens every month you disconnect our Internet without warning or informing us and the worst part wala kaming utang its your mistake last april 2016 were disconnected for 5 days every time I text your customer Service do not have the records then now it is happening again I since you do not have our records of payment since last april I will give you the details of our payment; If everything correct I would like a permanent disconnection because I am fed up sa paulit ulit na every month I have a complaint with company you do not have records of your customers its so pathetic kawawa ang mga customers nyo inaabala nyo wala namang utang pero mayabang kayo na magsabi i-settle wala naman akong utang; Disconnect my line permanently and I will promise you na I will file a big complaint about your company I will go to Media and tell them what a lousy company you have. Heres the details:
ACCT NUMBER 638538253 PAID 999 - AT MOLINO WESTERN UNION MAY 7,2016 FOR THE MONTH OF APRIL -RECEIPT NO 1302952143939 AT 23:39 PM
FOR THE MONTH OF MAY - PAID 193 BECAUSE OF THE REBATE GIVEN TO MY DAHIL SA KAPALPAKAN NYO NA ALMOST 1 WEEK I HAVE BEEN COMPLAINING BUT NO BOTHERED TO LISTEN I WAS GIVEN A REBATE MOLINO WESTERN UNION MAY 25,2016 AT 2:32PM RECEIPT NO.1-862952143246
FOR THE MONTH OF JUNE PAID 680.88 AT MOLINO WESTERN UNION AROUND 08:31AM RECEIPT NUMBER 1-710882952083104
So I believe I am clear na sinasabi ng customer service no i have not paid my april and may, how come me connection ako ng july if i do not pay april and may e bilis nyo magputol ni walang warning grabe. Sobrang pangit ng serbisyo sana mawalan na kayo ng mga customers because mali mali ang sinasabi ng customer service nyo.