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Sky Cable Customer Service Hotline Number

Sky Cable not only offers cable tv service in the Philippines, it expands into providing a fast broadband internet service and an affordable IDD calling service.

Sky is constantly innovating and expanding. Since 1990, it acquires over half million subscribers all over the Philippines with Manila and Cebu as the biggest markets. With its growing number of customers, Sky Cable provides a way to communicate with its customer's concerns and problems.

You can contact Sky Cable Customer Service Hotline Number:
  • (02) 381-0000 (Metro Manila)
  • (02) 636-9292 (main office)
  • (046) 484 4701 (Cavite)
  • (049) 534 1555 (Laguna)
  • (02) 520 8560 (San Pedro)
  • (044) 693 5877, (044) 693 5878, (044) 693 5880, (044)693 1497 (Bulacan)
  • (032) 344-1998, 421-1818 (Cebu area)
  • (032) 345-2278 local 1 (Cebu area)
  • (033) 300-1210 (Iloilo)
  • (034) 432-0051 (Bacolod)
  • (035) 225-1010 (Dumaguete)

Fax number:
  • (02) 635-6406

Email address:
  • skyserves@mysky.com.ph (for current subscribers)
  • telesales@skycable.com (for new subscribers)

You can also contact them through their mobile phone number:
  • 0917-631-0000 (Globe)
  • 0918-863-1000 (Smart)

Do you have any concerns/problems with Sky Cable?
This article was written by under the Directory category. It has been viewed times and generated 494 comments. The article was created on .
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Total comments: 494
494 edgardo bautista   (23 July 2016 3:57 PM)
gud pm
just like to advise that we have no connection/signal since last night. my account no. 637742590. please expedite my connection/sinal asap.
thanks.
im trying to ccall your cs in cavite area but the its always busy do you have another landline so that i can call your cs?

493 Pia G. Chuidian   (20 July 2016 2:54 PM)
Dear Customer Service,

I am a subscriber of Destiny Cable-Sky Cable now for four years. My A/C No. is 622220156. Our Sky SD box No. CDSN Serial No. 6987-1993-775 has still not been reset by the service Man Mr. Noel Recoletos who I called since last week. Up to now, the SD Box is still E-16. Please send another service team to pick up the SD Box and replace it with a new one. the S.O. # is 06885233 Type CEDB dated July 08, 2016.
Please call me at 810-98-27 to let me know when they will come. Thank you

492 Mr. Antonio   (19 July 2016 9:07 AM)
I have been trying to call customer service 3810000 but unfortunately I could not get through with one of your agents. I would like to report that for more than 1 week now that we could not access our cable. Please send someone from your service dept.to visit our place the soonest.regards.

491 Marie Cheramie Cornejo   (18 July 2016 11:07 AM)
Hi This is so frustrating it happens every month you disconnect our Internet without warning or informing us and the worst part wala kaming utang its your mistake last april 2016 were disconnected for 5 days every time I text your customer Service do not have the records then now it is happening again I since you do not have our records of payment since last april I will give you the details of our payment; If everything correct I would like a permanent disconnection because I am fed up sa paulit ulit na every month I have a complaint with company you do not have records of your customers its so pathetic kawawa ang mga customers nyo inaabala nyo wala namang utang pero mayabang kayo na magsabi i-settle wala naman akong utang; Disconnect my line permanently and I will promise you na I will file a big complaint about your company I will go to Media and tell them what a lousy company you have. Heres the details:

ACCT NUMBER 638538253
PAID 999 - AT MOLINO WESTERN UNION MAY 7,2016 FOR THE MONTH OF APRIL -RECEIPT NO 1302952143939 AT 23:39 PM

FOR THE MONTH OF MAY - PAID 193 BECAUSE OF THE REBATE GIVEN TO MY DAHIL SA KAPALPAKAN NYO NA ALMOST 1 WEEK I HAVE BEEN COMPLAINING BUT NO BOTHERED TO LISTEN I WAS GIVEN A REBATE MOLINO WESTERN UNION MAY 25,2016 AT 2:32PM RECEIPT NO.1-862952143246

FOR THE MONTH OF JUNE PAID 680.88 AT MOLINO WESTERN UNION AROUND 08:31AM RECEIPT NUMBER 1-710882952083104

So I believe I am clear na sinasabi ng customer service no i have not paid my april and may, how come me connection ako ng july if i do not pay april and may e bilis nyo magputol ni walang warning grabe. Sobrang pangit ng serbisyo sana mawalan na kayo ng mga customers because mali mali ang sinasabi ng customer service nyo.

490 Angelina Abueg   (17 July 2016 8:25 AM)
good am po. pakiayos po ngayon itong cable line namin kasi walang signal nakalaylay na kasi itong linya na nasa kalsada pakipuntahan na po agad kasi linggo lang po kami andito.

489 Caroline a Napalan   (16 July 2016 7:10 PM)
In addition my reference number is 637578081 need urgent repair please

488 Caroline a Napalan   (16 July 2016 7:07 PM)
Hi requesting your urgent attention please.. My sky cable is disable for more than 3 weeks now. Can you please help fix it soonest possible time. Cause I'm very irritated and frustrated with your service.

487 ciara mae asma   (13 July 2016 7:33 PM)
good evening po pwede po pa ayos namn po nag cable naman kasi hindi kami makanuod ang nakalagay kasi sa tv namin no valid sector found. nagbabayad naman kami ng maayos at nasa tama naman kami magbayad buti paayos naman ng service ninyo . thank you po kung maari ngayon na po sana paki ayos sayang binabayad ?

486 christian saguid   (02 July 2016 2:10 PM)
good pm!
pede po paki ayos yong services nyo kasi minsan nawawala po yong internet dito sa cavite..need ko kasi yong net sa work ko..nkkabadtrip kau..nagbabayad kami on time tpos nwawala..please lang..salamat

485 Estela A. aldana   (01 July 2016 3:13 PM)
Gud pm, magtatanong po sana kami if ano po ba dapat gawin kasi po bigla na lang po nawala ang lahat ng channel habang nanonood po kasi ang lumabas no signal,, tumatawag po kami sa 3810000 pero wala pong sumasagot,, hindi ko po kasi alam yung account number kasi once a year ..
account name : ESTELA A. ALDANA
ADDRESS 37 HERCULES ST TIVOLI GREENS SUBD. COMMONWEALTH QUEZON CITY
TEL: 9313831

484 Norilie Galeon   (30 June 2016 9:44 AM)
Good am..
Tumatawag po kami sa 3810000 pero walang makausap na customer service..
Nagtataka lang ako kung bakit nadagdagan ang billing ng wala advise from your office.. Di naman ako nagpadagdag ng channel.

483 Angel Ann Verzon   (30 June 2016 4:48 AM)
It has been a week now, our cable is not working. Error showing on our tv screens. Wifi however is good.

482 Aileen yumul   (23 June 2016 8:14 PM)
Good pm, ask ko lang kasi nakapagbayad na ako ng bill nung june 19 kao hanggang ngayon wala pa din kaming cable..yung nakalagay sa monitor no sector found..paki-asikaso naman kasi ilang araw na ding di gumagana cable namin.

481 edna pasion   (23 June 2016 10:51 AM)
please paki deliver ninyo na Statement of Account almost 6 months na di niyo kami pinadadalhan. Paano kami magbabayad kung wala kaming ipresent. Gawan niyo ng paraan. 6 months na kaming walang cable. Aksyunan niyo naman po. Nagrerequest ako parati sa inyo puro kayo wait lang. Yong hotline niyo wlang kwenta. pinaikot ikot nyo lang kami. Sana bigyan nyo kami ng magandang serbisyo. follow up nyo po eto.

480 Annrose buisan   (23 June 2016 8:46 AM)
Anong klase hotline meron ang metro manila skycable 3 hours na ako tumatawag still no available local channel lang meron ako yong iba wala na signal wala namang utang bayad naman bills ko. account # 610506968

479 Joseph Dultra   (21 June 2016 9:47 AM)
WALANG KWENTA ANG HOTLINE NG METRO MANILA...ILANG DAYS Na AKO TUMATAWAG KASO WALANG SUMASAGOT. MATAGAL Na AKNG NAGBAYAD KASO DI PA RIN BUMALIK YONG CABLE KO.

478 revelito v.bautista   (21 June 2016 9:21 AM)
good morning po sa inyo taga sky cable..please do your job na pagbutihin ang serbisyo niyo sa amin dahil it's been quite long time na hindi maganda ang reception niyo sa lahat ng channels namin dito sa batasan...nagbabayad kami ng tama sa lahat ng bills niyo..make sure naman na gawin niyo rin na masaya kami sa serbisyo niyo..but right now its so embarassing and annoying ang serbisyo nyo...kaya please pakicheck nyo naman ang mga signals nyo. freezing at blurry or blard ang mga signals ko dito sa bahay ko kaya please lang..also what kind of contacts ang mga ibiinbgay niyo na hindi naman natatawagan or walang sumasagot. hotline nga tinawag pero walang kwenta. so please fixed this problem as soon as possible. thanks! my account number is 611189028

477 roland sembrano   (20 June 2016 2:50 PM)
please check our subscription account# 648069278

476 Irving   (20 June 2016 1:07 PM)
We're experiencing intermittent problem of our digibox signal. "No input" and does not power-up.
Our account # is 639232336.
We experience the same last May 12, 2016 and hope skycable can resolve asap coz EURO 2016 tournament is on-going.

475 Arvie belarmino   (19 June 2016 10:03 AM)
Please pa-connect po yun account # na ito 613351647 ang hirap po kumontak sa inyo

474 Peachy   (18 June 2016 2:26 PM)
Good day poh..gusto ko po sana magpakabit ng sky cable ano po ang pwedeng tawagan .dito po sa manila thank you po

473 mye   (16 June 2016 1:37 PM)
been dialing your mobile number (091886310000) almost the whole day, sent text messages I got an auto reply that you will contact me after 2 hours but to no avail. Your 3810000 is not helpful as well. I have billing queries please!

472 arlene de la cruz   (15 June 2016 12:47 PM)
Dear Sir/Madam,

This is to request for disconnection of my sky/destiny cable with account number 622454262 effective immediately.
since my work is most of the time out of town, I dont need a cable in my house. Nobody will use it since I live alone. Besides I transfer house often.

I would like to surrender the digi box and the remote control since I will not be using them anymore.

Thank you very much for your attention.

Arlene de la Cruz

471 VAL LEONARDO   (15 June 2016 10:52 AM)
We have no Cable signal my Acct.#signal issues 618034771.Val leonardo

470 freddi162003   (15 June 2016 6:34 AM)
pls check our cable connection w/c were not in service more than a week a ago..acct # 612748306

469 Jude Ricardo D. Eugenio   (13 June 2016 10:53 AM)
Good day! I've been trying to contact your hotline for the past three weeks but your hotline number is not answering my calls. My problem is that my HD channels doesn't have a good reception a month ago until now. Can you please fix my signal or if you don't take any actions re your service I will transfer to other network provider. I want also to upgrade my cable services asap.

468 nepthali mojica   (10 June 2016 8:04 AM)
Greetings !
I want to change my wifi router password, lease give me the username & password for modem authentication so that I can get through the set up side to change my password. Thanks...

467 MARGIE D. AGLIAM   (08 June 2016 9:48 AM)
I want to follow up my application. Its almost 3 weeks of waiting. 3 inspection already but until now no connection.
Please connect it soon because June 13 start of classes. I want my children to used internet.

466 jun   (08 June 2016 7:28 AM)
Good morning Ma'am/Sir,

Please update my skycable subscription we only have two channels right now ABS-CBN and GMA7. Our subscription is plan P500 and all bills are being paid.

Looking forward for your prompt action regarding this concern.

Thank you very much.

465 Maria Theresa Rustia   (07 June 2016 7:31 AM)
Since last Sunday, June 5, 2016, wala cable signal. Trying to reach the assigned concierge, there's no one answering the phone. Kindly fix the problem asap. Thanks

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