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Sky Cable Customer Service Hotline Number

Sky Cable not only offers cable tv service in the Philippines, it expands into providing a fast broadband internet service and an affordable IDD calling service.

Sky is constantly innovating and expanding. Since 1990, it acquires over half million subscribers all over the Philippines with Manila and Cebu as the biggest markets. With its growing number of customers, Sky Cable provides a way to communicate with its customer's concerns and problems.

You can contact Sky Cable Customer Service Hotline Number:
  • (02) 381-0000 (Metro Manila)
  • (02) 636-9292 (main office)
  • (046) 484 4701 (Cavite)
  • (049) 534 1555 (Laguna)
  • (02) 520 8560 (San Pedro)
  • (044) 693 5877, (044) 693 5878, (044) 693 5880, (044)693 1497 (Bulacan)
  • (032) 344-1998, 421-1818 (Cebu area)
  • (032) 345-2278 local 1 (Cebu area)
  • (033) 300-1210 (Iloilo)
  • (034) 432-0051 (Bacolod)
  • (035) 225-1010 (Dumaguete)

Fax number:
  • (02) 635-6406

Email address:
  • skyserves@mysky.com.ph (for current subscribers)
  • telesales@skycable.com (for new subscribers)

You can also contact them through their mobile phone number:
  • 0917-631-0000 (Globe)
  • 0918-863-1000 (Smart)

Do you have any concerns/problems with Sky Cable?
This article was written by under the Directory category. It has been viewed times and generated 526 comments. The article was created on .
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Total comments: 526
526 Bonifacio Isidro   (24 August 2016 5:32 PM)
I am already so frustrated with the services of Sky Cable. I moved to another residence last January and had long been calling your 3810000 but got no response whatsoever. Yet when it comes to bill reminders, there were replies. I had paid up to mu June 2016 bill.

I had also been texting 23662 and what i get all the time are standard replies which do not eman anything at all to me.



525 Renna   (24 August 2016 8:55 AM)
Hi sky..gusto ko lang malaman kung paano ang proseso kung lilipat na kami ng address? Plan 299 digibox ang gamit namin.

524 aqm realty   (20 August 2016 1:23 PM)

523 aqm realty   (20 August 2016 1:19 PM)
it's been two weeks already and haven't received any call from your end, i've spent almost hours a day calling your customer servce hotline but nobody's picking up, i already emailed my concern and same did your agent but unfortunately u dont care a damn. i've tried calling other departments and yes my concern is on the record and that they will call within 24 hours but until now no calls from you. it's so dissapointing, you have a very poor customer service.

522 Mary Ann Mangente   (19 August 2016 1:31 PM)
Please fix signal in Smile Citihomes I Brgy. Kaligayahan QC. Signal is pixilated. Please fix or else we will discontinue our subscription. Account no. 612458677

521 Jaime e rama jr   (18 August 2016 7:50 PM)
We do not have cable channels, only local channels. 2 days already. All your contact number are busy or do not answer. Your hotline leads to a mobile number that is always busy. Please help us with our cable service. Acct no is 638568888

520 Armarie   (18 August 2016 7:10 PM)
I don't have internet connection since the other day August 15, 2016. I called in your hotline but nobody answer. I want it to be fix. Account number 667248191. If this will not be fix until tomorrow. Just cancel my subscription. This is so disgusting. This is the second time I encountered this problem.

519 Arlene Dingal   (17 August 2016 6:51 PM)
Na disconnect yung Sky Cable ko kasi I forgot na due ko na pala. I paid earlier at 7-11 but until ngayon, hindi pa rin bumabalik yung signal sa Sky Cable namin. I tried calling different hotline numbers niyo but no one will answer. Please fix your costumer service.

My account number is 639600718. Please fix it asap.

518 Florencia J. Miranda   (17 August 2016 10:46 AM)
kahapon pa po wala kami internet paki ayos naman po, bakit wala ako matawagan sa mga number na naka post dito? my account number 663070258

517 Alma datu   (15 August 2016 6:04 PM)
Hi skycable ang hirap kumontak sa landline niyo grabe always busy baka pwede pong naman maayos smart failure ang lumalabas sa screen ng tv ko please paano gawin don nagbabayad naman kami.thanks..

516 DMC CONSTRUCTION   (14 August 2016 2:14 PM)
Would like to report our Sky Cable Gold with Account No. 605284906 is not working today August 12, 2016.
E52 searching for sognal appeared on the TV Screen.
I already followed the procedure as showned on your website in troubleshooting with this kind of problem but still the same.
Is there any system failures or maintenance during this period or any reasons?
Our location is at Bonifacio Heights Residential Condominum - Vigan Building.
Trust for you immediate action and response.
Thank you very much.

515 Ruselgina   (11 August 2016 8:15 PM)
Account no. 669074336. Ano pong gagawin kung ang nasa screen no sector found?

514 Ruby   (11 August 2016 10:17 AM)
Hi ask ko lang if meron na po kayong acess ng sky cable s fort bonifacio.thank you

513 noel aro   (10 August 2016 10:57 AM)
nais po naming ipaalam na hindi maganda ang cable namin. please repair it as soon as possible. thank you. our account name noel m. aro Hobart homes, q.c.

512 Emily ramiscal   (08 August 2016 8:20 PM)
Pwede po ba magpa add pa ng isang blackbox ano po gagawin ko saka bakit po lagi stick ang mga channels my account 667702186

511 Emily ramiscal   (08 August 2016 8:15 PM)
Magpapa ad po ako ng blockbox ng isa pa ano po b gagawin k saka bakit lagi nagstick yong palabas nyo.thank you po my account 776602186

510 GADIE   (08 August 2016 3:36 PM)

509 GADIE   (08 August 2016 3:34 PM)

508 Gina Mae depacto   (08 August 2016 1:47 PM)
It's hard to contact your line...globe & telephone number. All your agent is busy, start from am till pm. Thank you

507 Matilda Concepcion   (06 August 2016 10:22 AM)
Having no signal in tv sky

506 Pooja singh   (06 August 2016 9:01 AM)
I have been without any internet service for 37 days now and have made numerous complains thru emil - text message - voice mail - posting the complaint on their site but so far the problem is not fixed.

One person showed up last Sunday and told me that internet would work in 24 hours - which did not happen. Neither did anyone call to verify that the service was satisfactory or not.

This is unacceptable level of service. Is there any government agency that oversees the service provider or any consumer protection agency. Please let us know.

505 Gemma Savage   (05 August 2016 11:04 AM)
We had 2 units installed after transferring house.
one unit is working fine but the other unit we can only get 2 channels
We have been ringing on a daily basis and still no service
Our address is. No 1 Montebello Road Banilad Cebu
Can please arrange for a engineer to set up the unit
Thank you

504 reymar m. dacanay   (03 August 2016 10:55 AM)
Pakibalik na yong channel ng cable ko, acct#.650989171

503 reymar m. dacanay   (03 August 2016 10:39 AM)
Walang dumadating na cable bill s bahay tapos ngayon may dumating na P1700, nagbayad na ako ng 1100, may balance pa ako na 600, ngayon nag inquire ako ulit yung bill ko daw ngaun ay 1300 plus, eh putol naman yong cable ko, hanggang ngayon hindi pa naibabalik ung channel sa cable ko.. paki aksyunan naman nyo, puro nalang bayad wala naman napapanood s tv

502 Lynn Hernandez   (30 July 2016 6:21 PM)
Dear Sky Cable

Most of our channels particularly ABS CBN have intermittent cable issues.

Screen looks like "pirated DVD tape".

Acct#: 646471095


501 Volante, Ma. Elena   (30 July 2016 9:30 AM)
Smart card failure. Account no. 63289045

500 Volante, Ma. Elena   (30 July 2016 9:29 AM)
Smart card failure ang nakaflash sa screen. Account no. 632898045

499 Richard Desoloc   (29 July 2016 2:11 PM)
Bakit tuwing may gagawin ang SKYcable technicians sa lugar namin, nawawala signal ko, a week ago na, Account No. ko 307721503, at pagreport sa 23662 laging invalid message ang answer, tawagan man cutomer service laging busy.

498 nory   (28 July 2016 11:26 PM)
Bkit wala kaming signal 2 days ago na here's my account 663763253.

497 enrico jose b, estupigan   (28 July 2016 9:09 AM)
Asking for contact nos. of the technicians who handles the skycable service of the Senate of the Philippines. Thank you.

my contact no. 0917-3956144

496 norma r mendoza   (28 July 2016 7:32 AM)
Paki check po yun digi box ko wala ilaw.No signal all channels ng tv. MY ACCT NO.611870442...ASAP!!

495 ken texon   (26 July 2016 4:17 PM)
Kelan nyo ireconnect cable ko nung saturday pa ako naghihintay!!

494 edgardo bautista   (23 July 2016 3:57 PM)
gud pm
just like to advise that we have no connection/signal since last night. my account no. 637742590. please expedite my connection/sinal asap.
im trying to ccall your cs in cavite area but the its always busy do you have another landline so that i can call your cs?

493 Pia G. Chuidian   (20 July 2016 2:54 PM)
Dear Customer Service,

I am a subscriber of Destiny Cable-Sky Cable now for four years. My A/C No. is 622220156. Our Sky SD box No. CDSN Serial No. 6987-1993-775 has still not been reset by the service Man Mr. Noel Recoletos who I called since last week. Up to now, the SD Box is still E-16. Please send another service team to pick up the SD Box and replace it with a new one. the S.O. # is 06885233 Type CEDB dated July 08, 2016.
Please call me at 810-98-27 to let me know when they will come. Thank you

492 Mr. Antonio   (19 July 2016 9:07 AM)
I have been trying to call customer service 3810000 but unfortunately I could not get through with one of your agents. I would like to report that for more than 1 week now that we could not access our cable. Please send someone from your service dept.to visit our place the soonest.regards.

491 Marie Cheramie Cornejo   (18 July 2016 11:07 AM)
Hi This is so frustrating it happens every month you disconnect our Internet without warning or informing us and the worst part wala kaming utang its your mistake last april 2016 were disconnected for 5 days every time I text your customer Service do not have the records then now it is happening again I since you do not have our records of payment since last april I will give you the details of our payment; If everything correct I would like a permanent disconnection because I am fed up sa paulit ulit na every month I have a complaint with company you do not have records of your customers its so pathetic kawawa ang mga customers nyo inaabala nyo wala namang utang pero mayabang kayo na magsabi i-settle wala naman akong utang; Disconnect my line permanently and I will promise you na I will file a big complaint about your company I will go to Media and tell them what a lousy company you have. Heres the details:

ACCT NUMBER 638538253



So I believe I am clear na sinasabi ng customer service no i have not paid my april and may, how come me connection ako ng july if i do not pay april and may e bilis nyo magputol ni walang warning grabe. Sobrang pangit ng serbisyo sana mawalan na kayo ng mga customers because mali mali ang sinasabi ng customer service nyo.

490 Angelina Abueg   (17 July 2016 8:25 AM)
good am po. pakiayos po ngayon itong cable line namin kasi walang signal nakalaylay na kasi itong linya na nasa kalsada pakipuntahan na po agad kasi linggo lang po kami andito.

489 Caroline a Napalan   (16 July 2016 7:10 PM)
In addition my reference number is 637578081 need urgent repair please

488 Caroline a Napalan   (16 July 2016 7:07 PM)
Hi requesting your urgent attention please.. My sky cable is disable for more than 3 weeks now. Can you please help fix it soonest possible time. Cause I'm very irritated and frustrated with your service.

487 ciara mae asma   (13 July 2016 7:33 PM)
good evening po pwede po pa ayos namn po nag cable naman kasi hindi kami makanuod ang nakalagay kasi sa tv namin no valid sector found. nagbabayad naman kami ng maayos at nasa tama naman kami magbayad buti paayos naman ng service ninyo . thank you po kung maari ngayon na po sana paki ayos sayang binabayad ?

486 christian saguid   (02 July 2016 2:10 PM)
good pm!
pede po paki ayos yong services nyo kasi minsan nawawala po yong internet dito sa cavite..need ko kasi yong net sa work ko..nkkabadtrip kau..nagbabayad kami on time tpos nwawala..please lang..salamat

485 Estela A. aldana   (01 July 2016 3:13 PM)
Gud pm, magtatanong po sana kami if ano po ba dapat gawin kasi po bigla na lang po nawala ang lahat ng channel habang nanonood po kasi ang lumabas no signal,, tumatawag po kami sa 3810000 pero wala pong sumasagot,, hindi ko po kasi alam yung account number kasi once a year ..
account name : ESTELA A. ALDANA
TEL: 9313831

484 Norilie Galeon   (30 June 2016 9:44 AM)
Good am..
Tumatawag po kami sa 3810000 pero walang makausap na customer service..
Nagtataka lang ako kung bakit nadagdagan ang billing ng wala advise from your office.. Di naman ako nagpadagdag ng channel.

483 Angel Ann Verzon   (30 June 2016 4:48 AM)
It has been a week now, our cable is not working. Error showing on our tv screens. Wifi however is good.

482 Aileen yumul   (23 June 2016 8:14 PM)
Good pm, ask ko lang kasi nakapagbayad na ako ng bill nung june 19 kao hanggang ngayon wala pa din kaming cable..yung nakalagay sa monitor no sector found..paki-asikaso naman kasi ilang araw na ding di gumagana cable namin.

481 edna pasion   (23 June 2016 10:51 AM)
please paki deliver ninyo na Statement of Account almost 6 months na di niyo kami pinadadalhan. Paano kami magbabayad kung wala kaming ipresent. Gawan niyo ng paraan. 6 months na kaming walang cable. Aksyunan niyo naman po. Nagrerequest ako parati sa inyo puro kayo wait lang. Yong hotline niyo wlang kwenta. pinaikot ikot nyo lang kami. Sana bigyan nyo kami ng magandang serbisyo. follow up nyo po eto.

480 Annrose buisan   (23 June 2016 8:46 AM)
Anong klase hotline meron ang metro manila skycable 3 hours na ako tumatawag still no available local channel lang meron ako yong iba wala na signal wala namang utang bayad naman bills ko. account # 610506968

479 Joseph Dultra   (21 June 2016 9:47 AM)

478 revelito v.bautista   (21 June 2016 9:21 AM)
good morning po sa inyo taga sky cable..please do your job na pagbutihin ang serbisyo niyo sa amin dahil it's been quite long time na hindi maganda ang reception niyo sa lahat ng channels namin dito sa batasan...nagbabayad kami ng tama sa lahat ng bills niyo..make sure naman na gawin niyo rin na masaya kami sa serbisyo niyo..but right now its so embarassing and annoying ang serbisyo nyo...kaya please pakicheck nyo naman ang mga signals nyo. freezing at blurry or blard ang mga signals ko dito sa bahay ko kaya please lang..also what kind of contacts ang mga ibiinbgay niyo na hindi naman natatawagan or walang sumasagot. hotline nga tinawag pero walang kwenta. so please fixed this problem as soon as possible. thanks! my account number is 611189028

477 roland sembrano   (20 June 2016 2:50 PM)
please check our subscription account# 648069278

476 Irving   (20 June 2016 1:07 PM)
We're experiencing intermittent problem of our digibox signal. "No input" and does not power-up.
Our account # is 639232336.
We experience the same last May 12, 2016 and hope skycable can resolve asap coz EURO 2016 tournament is on-going.

475 Arvie belarmino   (19 June 2016 10:03 AM)
Please pa-connect po yun account # na ito 613351647 ang hirap po kumontak sa inyo

474 Peachy   (18 June 2016 2:26 PM)
Good day poh..gusto ko po sana magpakabit ng sky cable ano po ang pwedeng tawagan .dito po sa manila thank you po

473 mye   (16 June 2016 1:37 PM)
been dialing your mobile number (091886310000) almost the whole day, sent text messages I got an auto reply that you will contact me after 2 hours but to no avail. Your 3810000 is not helpful as well. I have billing queries please!

472 arlene de la cruz   (15 June 2016 12:47 PM)
Dear Sir/Madam,

This is to request for disconnection of my sky/destiny cable with account number 622454262 effective immediately.
since my work is most of the time out of town, I dont need a cable in my house. Nobody will use it since I live alone. Besides I transfer house often.

I would like to surrender the digi box and the remote control since I will not be using them anymore.

Thank you very much for your attention.

Arlene de la Cruz

471 VAL LEONARDO   (15 June 2016 10:52 AM)
We have no Cable signal my Acct.#signal issues 618034771.Val leonardo

470 freddi162003   (15 June 2016 6:34 AM)
pls check our cable connection w/c were not in service more than a week a ago..acct # 612748306

469 Jude Ricardo D. Eugenio   (13 June 2016 10:53 AM)
Good day! I've been trying to contact your hotline for the past three weeks but your hotline number is not answering my calls. My problem is that my HD channels doesn't have a good reception a month ago until now. Can you please fix my signal or if you don't take any actions re your service I will transfer to other network provider. I want also to upgrade my cable services asap.

468 nepthali mojica   (10 June 2016 8:04 AM)
Greetings !
I want to change my wifi router password, lease give me the username & password for modem authentication so that I can get through the set up side to change my password. Thanks...

467 MARGIE D. AGLIAM   (08 June 2016 9:48 AM)
I want to follow up my application. Its almost 3 weeks of waiting. 3 inspection already but until now no connection.
Please connect it soon because June 13 start of classes. I want my children to used internet.

466 jun   (08 June 2016 7:28 AM)
Good morning Ma'am/Sir,

Please update my skycable subscription we only have two channels right now ABS-CBN and GMA7. Our subscription is plan P500 and all bills are being paid.

Looking forward for your prompt action regarding this concern.

Thank you very much.

465 Maria Theresa Rustia   (07 June 2016 7:31 AM)
Since last Sunday, June 5, 2016, wala cable signal. Trying to reach the assigned concierge, there's no one answering the phone. Kindly fix the problem asap. Thanks

464 Ma.adeline ibay   (05 June 2016 10:07 AM)
Good day ma'am/ sir.
Regarding po sa cable namin till now wala pa po
Fully paid na po ako.salamat godbless

463 reynaldo b dacles jr   (04 June 2016 12:08 PM)
there is a problem in my cable. i made a late payment for two months but now i already paid sence may 24 2016 but until now only local channel was functioning my cable is not working in international channel what should i do please. help me.

462 nepthali mojica   (03 June 2016 4:51 PM)
Greetings ! pls give the username & password for the modem authentication required for set up, because I want to change my default password on my wifi router. thanks...

461 dante del valle   (02 June 2016 6:27 PM)
i just subscribe to dual def 299 and my digibox was installed last may 31, 2016. today, june 2, i am not getting any channels. the screen message says i am not subscribe to this channel. please check my connection and/or subhscription. thanks.

460 gretchen romero   (02 June 2016 9:45 AM)
Kindly improve your very poor customer service please. No one answering to my call. Assigned account manager number is unattended.

459 Ma. Nerizza L. Berdin   (31 May 2016 8:21 AM)
Iam skycable user but I got a problem with my internet connection with bayantel. The signal is so poor we've been experiencing the problem for a month and Iam planning to avail of your promos. Please advice me before I terminate my plan with bayantel. I will not take a second thought of losing my landline.
Thank you and more power

458 JASMIN M. DE LEON   (28 May 2016 1:17 PM)
Hi, I would like to upgrade my subscription. Acct #654203490
Hoping for your immediate response...

457 Maria Franco   (25 May 2016 11:49 PM)
I would like to request your company to relocate your cable wires that are hooked up to a post located inside my property in a subdivision in Lahug. I would like to remove the post as soon as possible as it is an obstruction. Thank you for your attention.

456 Michelle baltazar   (23 May 2016 10:34 PM)
Hi Mam/ sir do u have a sky cable area in Aliang Martires Cavite..we are just move in there.. how can we apply what is the requirements, how much the installation and monthly Fee..Response Soon thank you.

455 Levi Daffon   (23 May 2016 9:55 AM)
My account number is 639534243, supposedly my bill payment is only 499 then why is it that as of month of May my bill payment is 549.

454 Marcelina Estares   (20 May 2016 11:11 AM)
My acct.no is 663016857 i just want to know were is your office here in metro manila

453 Michael Richardson   (20 May 2016 10:54 AM)

SN: 15154002670030041
MAC: 68DB6747EC86
SC ID: N 7070 6384 62 8

We are currently not able to receive any channels on SKYCABLE and according to the message on the screen, it is obvious we have been disconnected.

However, this is NOT what I am complaining about.

Although we were connected last year, the connection has always been intermittent, and un-useable most of the time.

But even that is not what I am complaining about.




We have visited them on several occasions and always they seem reluctant or unable to throw any light on our problem.

Thank you in advance for your reply.
Michael Richardson

452 Alexander Quiliza   (18 May 2016 12:12 PM)
Hi my acct #is 630624452. We are experiencing smart card failure for 2 months now. I have been calling your hotline but no answer. I tried also to call your mobile # no answer..so how can we voice out our concerns with you. We have been paying our bills religiously but you are giving us poor service. I want to cancel my sub4cription with you. The last billing will be my last payment and wont be paying anymore since we cannot watch our tv anymore

451 ricardo vicente   (16 May 2016 5:25 PM)
acct no.637762478 pls.check/fix no cable stop service appear on the screen lousy service nobody answer if you call customer service for assistance

450 Lilia C. Paragas   (16 May 2016 6:08 AM)
This is account no. 207724572. I have no cable service since yesterday. Your service is very lousy. You have no account personnel in charge of my account anymore. I tried calling 381000. It is bulshit and a waste of my time, it is just a recoding. Unfortunately, I just paid my bill from 4/16/2016 to 7/15/2016. This will be my last payment with you. Please terminate my subscription after 7/15/2016. THIS IS FINAL. i ALREADY COMPLAINED LAST MONTH, IF i AM NOT MISTAKEN.

449 Josephine De Leon   (15 May 2016 3:29 PM)
I'm cancelling pmy subscription. VERY POOR SERVICE! NO cable serice since 5-1-16. No one is answering in costomer's service hotline. Always busy signal.

448 Chris Sy   (14 May 2016 9:46 AM)
Account No. 666177681(HAILIAN WANG) kindly email to me the Statement Of Account for the month of April to May 2016

447 LORNA   (13 May 2016 1:57 PM)

446 CELIA SP. CALCES   (13 May 2016 12:09 PM)
Please check our cable connection We don;t have cable since May 9 up to the present . The number you have given to us is not accessible and cannot be reach our account number is 62232911 of Mr. Arturo G. Calces we are paying our bill religiously please. pay attention with your client problem.

445 francis   (13 May 2016 10:59 AM)
1. Sky has this 23662 TEXT Service...
pero heto ang ginagawa nila.. pag SUBSCRIBE ang avail mo, may tatawag agad.. pero pag HELP or REPORT, it will take DAYS bago may tumawag.. AND TAKE NOTE OF THIS... mag RING iyong phone mo ng ONCE lang.. tapos CUT na agad.. tapos may magtetext, na Your number has been contacted, but no one answered the phone.. something like that.. IN SHORT, STYLE lang nila yon.. kunwari may MISSED CALL lang.. tapos sasabihin, tumatawag at hindi sinasagot... PAG KIKITA sila, SERVICE AGAD.. pero pag CONCERNS or PROBLEMS, IIWASAN tayo ng SKY...
2. CUSTOMER Service via hotline --- NO ONE ANSWERS the phone.. Kunwari ulit may hotline, pero hindi sinasagot pag concerns ang itatawag mo..
--- VERY POOR Internet.. HIGH PING - Delay and LAG..

444 reddworf   (13 May 2016 10:50 AM)
I do not have Sky tv any more
in screen now E017-0 no valid sector ound please assist

443 KARREN ARCIBAL   (13 May 2016 7:18 AM)
Please check: Acct.#657344958-Cebu City, " No Signal"

442 Mark Anthony Gumba   (12 May 2016 6:08 PM)

Kindly check my sky cable because it's not working for more than hours. We experienced this today May 12, 2016 around 1PM until now. We're located at Bangkal, Makati City. Kindly assist.

441 jc4cable   (12 May 2016 4:19 PM)
Account # 645634608

No cable signal / service since May 11. I am the renter at this unit 11-C. All your landlines have been busy every time I tried today.

440 John Erispe   (12 May 2016 9:03 AM)
Please assist us on my internet connection. No connection since May 9. I'm trying to call for your local technical guy but no action. Sayang lang ang binabayad namin. Account number: 661015950

439 roland knowles   (12 May 2016 7:42 AM)
we have no channels on our sky.we are in NHA busay cebu city.do you have a problem in this area?

438 Rosalina Macaraya   (12 May 2016 5:21 AM)
please send us our bill cause we didnt receive any, and how we know our bill

437 Rhodora Lynn Lintag   (11 May 2016 8:59 PM)
The audio and video display is problematic. The images appear with small squares - pixelated effect. We have tried changing the RC cable but to no avail. We switched off the tv and the cable digibox, and at first, it worked but after some 20 minutes the blurry display happened again. We switched off again and now, it is still pixelated - same display as if you are playing a pirated cd.

Please check our connection or the digibox. I think the problem lies there. I hope you can check it very soon.

436 jhovie olaso   (11 May 2016 12:36 PM)
am reporting our sky cable,its been down for almost a month and we have been calling your hotline since its has begun. we desperately disappointed to your service since nobody came to assist us.i hope this letter will reach your office. hoping to get a feedback from you..account number:619273052

435 rommel p.ortiz   (10 May 2016 1:53 PM)
please please.. help us to visit and repair our cable line 4 months have no signal...

acct # 638359251

434 rosalie c faylon   (09 May 2016 7:32 PM)

Please check our connection .there is a cable pulled by delivery truck simon st corner ibarra st ..have reported last sat.

Hoping for your attenion on this.

433 edward alvarez   (07 May 2016 9:40 AM)
please help us to activate our tv program no regular channels

432 Pacita Santos / geoffrey santos   (06 May 2016 12:37 PM)
Account # 608 520 422 kindly send statement of account and request for checking the cable only one is functioning since december Please my previous bill kindly detail my bill. It so hard to contact your office since december please .big amount was charge to me

431 Nicole Gabrielle Lazo   (04 May 2016 3:17 PM)
To whom it may concern:

Please be informed that I have already paid the full amount of our balances for broadband and cable connection. I have already sent the copy of receipt thru e-mail but still, we have no broadband connection. Please refer to my e-mail sent to skyserves@mysky.com.ph and skybilling@skycable.com

Account Name: Shiela S. Lazo
Account No.: 654953932

430 Reynaldo   (04 May 2016 11:21 AM)
please check " No signal". Acct. no. 638366568, Bacoor City, Cavite.

429 Arlene Lazo   (04 May 2016 8:39 AM)
Good day!!

Please check our cable connection since May 1, 2016 we have no cable connection Please, check our account No. 620119229 and account Name: Aurelio B. San Valentin. thanks

428 Marivic P Panabe   (04 May 2016 6:55 AM)
I want to report our cable connection. The 'No Signal' keeps on appearing . can you please fix it? 611816324

427 Lorraine Theresa Z. Fetalcurin   (02 May 2016 7:48 AM)

In behalf of University Hotel with account# 617671050, web are requesting your service support to please check our connection....we don't have any cable since friday(April 29, 2016)...Kindly priority please because all of our guest are complaining...Thank You...

426 Shilgo   (29 April 2016 7:50 PM)
"I live in Salcedo Village Makati, and received the E017-0 No valid sector found." After turning the box off and on again multiple times it still does not work. I rent the condo where the service is provided and do not know the account number. Any ideas?

425 Nell Natividad   (29 April 2016 7:28 AM)
how will i able to pay my monthly bill when i still dont receive my billing account and disconnected our internet that fast?????!!!!!!!!!!!!!!! CAN YOU PLEASE IMPROVED YOUR SERVICES!!!!!!!!!!!!!!!!!!!!!!!!!!!

424 Ma. Remedios Martinez   (28 April 2016 8:36 AM)
I have sent a text message for a "call back" since yesterday. This is regarding account number 6124022361. We have no signal since yesterday. We cannot even call the hotline numbers that you provide, even the ones in this page "0917-631-0000 (Globe)
0918-863-1000 (Smart)" They cannot be reached"

423 radeza sagarino   (27 April 2016 6:04 PM)
I want to report the sky cable connection of my cousin. it's not functioning at all since this morning. pls do something about it ASAP. thank u.

account: 663764802 Jonathan Lanting (owner)

422 kerwin cabrera   (25 April 2016 3:01 PM)
What is the procedure i should follow for you to disconnect our subscription?

421 Joylen C. Camacho   (22 April 2016 3:00 PM)
I would like to request for trouble shooting of my sky postpaid with account number 611623852 so hard to contact your customer hotline, can I ask when to call aside from your hotline? please....

420 belinda S mangulabnan   (21 April 2016 10:19 AM)
i would like to report that my smart card is invlid i cant contact the your number my account number is 603100360

419 Shalyn Ming   (19 April 2016 11:01 PM)
@ 80% reliability, I have been with out internet connection for a couple of days and with erratic connections that keeps on disconnecting. When would this be fixed? and do I get any discount on my bill for not having internet connection for more than 80% connection?

418 lyne   (19 April 2016 8:25 PM)
Can you still improve the cavite servises? thank you very much.

417 lyne   (19 April 2016 8:21 PM)
Good Day! Can you please look into our cable connection. Our subscription is partially disconnected. We have paid our bill since April 12, 2016. Nobody is answering your cavite hotline. Personal CCCSR number is always can't be reach. Our acct. number is 638025175.
Thank you very much for looking into this matter.

416 regine dalistan   (19 April 2016 1:59 PM)
good afternoon,i would like to ask a copy of the last statement of account of account number 662087955 as i already talked to accounting department last sunday and agreed that she will email the request soonest but until now i havent received the said request.please send it to my email as soon as you receive the following request, thank you.

415 Daniel O. Castillo   (19 April 2016 9:53 AM)
I have been trying to get to your customer service by phone but failed. I cannot use my broadband and cable at the same time. I hope to get to talk to somebody to have this problem fixed especially so that I have been up-to-date with my payments. If ever, I do hope as well for sky to send a team this Saturday to our home to check what has been wrong with our connections, My daughter badly needs to use the internet with her current job right now. We hope this can be done without having to sacrifice watching our favorite tv shows.

414 anna marie fuentes bunyi   (16 April 2016 2:05 PM)
Account number 638321203
Account name anna marie fuentes bunyi


Please kindly explain to me the poor service we encountered

Kindly call me at 09258031109

There's a lot of concerns and issues need to address.

Hoping for your immediate action


413 Ma. Luisa Dela Cruz   (08 April 2016 12:20 PM)
Hi, So hard to contact your customer service i will request for to transfer my skycable account no. 648901836
in my new area same address.


412 Boots   (07 April 2016 8:17 AM)
I would like to report i have cable connection all channel almost two weeks my account number 663336924

411 Geron Gutierrez Jr   (06 April 2016 7:27 PM)

I want to apply sky cable but its hard to contact all numbers listed on your site. Please let me know who is the right person and right number I need to dial, I always experience when I dial the number just only ring,


410 camela pascual   (05 April 2016 1:54 PM)
hi..i just want to ask how much is the remote control of the digibox?if i buy the remote should i still installed or i can use it right away..hir is my contact number 0977-7305618.. thank you and hoping you can answer my inquiry..god bless

409 garnett   (05 April 2016 10:38 AM)
Your hotline is not working.

408 LIWAYWAY PESIGAN   (04 April 2016 4:14 PM)

407 smj   (04 April 2016 3:23 PM)
JD Marfil 09054459448, 09989532331 skycable agent is super unreliable so dumb. do not deal with her. she turn off her phone. She will register your name in the system then she is gone so no other agent can help you. Now i am stuck without internet..

406 Novelyn Laranjo   (31 March 2016 2:58 PM)

I would like to ask if this account #201075831 is already paid for this month? I received the statement of account dated 30 March 2016 and the due date of payment is on March 9, 2016. Please confirm ASAP!

Thank you for your quick response.

405 Willy Dula   (31 March 2016 1:55 PM)
Sky Cable? means very poor service.putang inang costumer service yan. theres nobody answering the phone.

404 WBM   (31 March 2016 11:23 AM)

I need live agent in customer service. I don't like phone and just press the # and text the code to reach the customer support. It's very hard.

403 Maria Roida Sevilla   (30 March 2016 2:29 PM)
until now we do not have internet connection...can you please check asap

402 Ronald pagulayan jr   (29 March 2016 3:08 PM)
Please help me on our slow internet connection Please do action... Please contact me on my number 09275177220

#15 Argos St. North fairview Q.C
account name: Rosario Irene pagulayan

401 mary jane   (29 March 2016 10:56 AM)
My accunt number is #648184778 located in Paranaque city, my sky cable box has been dead or no power and I've been trying to reach your customer service since March 18 but your system is so crafty, your answering machine doesn't even recognise the numbers I pressed according to it's instructions ... where are your real people? I happen to speak to one of them but she's too lazy to help and said it's the wrong department. Please if you can not fix my sky cable box .. just cut off my subscription so I won't have to pay a useless services. Here's my mobile number 09175357307.

400 rodeza jose   (24 March 2016 8:04 AM)
i would like to report our cable no connection please response asap

399 Caroline a Napalan   (23 March 2016 1:05 PM)
We are suffering long enough getting impatient with your poor service

398 Caroline a Napalan   (23 March 2016 1:03 PM)
I went to your office in kawit but no office of skycable . May I know where it was relocated

397 Caroline a Napalan   (23 March 2016 10:53 AM)
Please help. We have no signal since yesterday we badly need it ASAP my account number 637578081 my name is caroline a Napalan . Hope you can fixed it today thanks and god bless

396 Jester Ramirez   (16 March 2016 12:08 PM)
Hotline numbers are all not working (please update your true and working contact numbers). Please improve your customer service level (very poor). I need to talk to a customer agent with a sense of urgency on your end.

395 sam   (16 March 2016 6:33 AM)
This company, Sky cable, will do anything and everything to avoid talking to its customers!! This is the top 5 worst companies in the Philippines.

Someone came to our house more than one week after the schedule date to fix our cable and instead of fixing a few channels with poor reception to no reception, we now have no signal or cable at all. No channels.

Ang galing talaga mga tao niyo. Switching to Cignal.

Everyone switch to another company. The channels when we subscribed to Sky many years ago were much better!!!! More channels and less interruptions.

394 Emmanuel B. Agbay   (12 March 2016 11:01 AM)
Greetings. My account number is 664034034. It seems that my cable service was cut. I don't have said service for four days now. Will you please send someone to check on it? Thank you.

393 dos   (11 March 2016 10:11 AM)
Custmer hotline is useless they will transfer you from one number to another, you should better act on this concerns,

392 juliet pacheco paulino   (11 March 2016 9:42 AM)
Greetings: May i request your good office, to please let me know why my sky cable was disconnected immediately while I know that my account is current. no delayed payments. SA No. 2170776 and my Account No. is 656463341. Thank you very much for your kind consideration on this matter. Very respectfully yours

391 ma. esperanza p. medina   (10 March 2016 5:06 PM)
there's so many telephone and cellphone number listed in your site unfortunately we can't contact any of that number!
whats' really the problem? been calling even your main office in manila, to think it's a long distance call, we can't contact your office here in cavite, instead of relaxing after office work here we are trying to contact you because of your bad service! i just hope you'll find way to answer our problem...please check my record been your subscriber for so many year, hope to get feedback from your office SOON!

390 bella rioveros   (04 March 2016 3:00 PM)
we dont have cable for 3 days already! cs hotline is useless no one answers!!!

389 dodjie eugenio   (02 March 2016 11:03 AM)
This is too much!!! Instead of 8mbps that we suppose to enjoy on skycable, we are only experiencing almost to 1 mbps speed of the internet connection. Pls. Do something, u can visit our place here in bgy.pagasa mandaluyong city. Acct. No. 621437666

388 dionisio g. pantaguan   (24 February 2016 12:14 PM)
Suggestions/Comments: In your pliers shows that I would like to install your SKY CABLE NETWORKS in 3Mgbites which in the amount of 999 in your promo ads that I'm interested to but upon installation of your reps personnel in shows that the results was not in 3MGB only 1MGB we contacted 4 times of MR ADRIAN REDITO the IT installer he told me to wait someone will go to our house for inspections, but still up this time we are waiting of those alibies, pleased act of this misrepresentations of your personnel. My/Name/address: LT DIONISIO G. PANTAGUAN PN(R) B16 L8 AFP VILLAGE PHASE 2 BGRY PINAGSAMA TAGUIG CITY cell#09085071123

387 Egmedio B. dela Vega   (19 February 2016 10:22 AM)
Good Day,
I am looking for an internet service provider and I am located at Payatas B, Quezon City. My contact numbers are : 4280487 for my landline and 09219911066.

Please feel free to call me back if I can be in good business partnership you through my contacts stated above.

I am ,


Egmedio B. dela Vega

386 paul vicente   (18 February 2016 8:39 PM)
This is crazy. i opted for the plan 8MBPS but guess what, i open up olx or facebook, it takes years.. ping is 300+ TTL=50... every single f**** day... what are you guys doing?

should we sue this company or what? what do we do with this?

385 Georence Go   (16 February 2016 11:45 PM)
What do your subscriber need to do to be able to talk to humans instead of machine.

384 jesus nieves   (16 February 2016 7:18 PM)
Write as if talking to a good friend?? read all the comments sky cable, see how you treat your friends

383 jesus nieves   (16 February 2016 7:15 PM)
It seems your customer care hot line is a scam the same as your service,, you bill me for very poor substandard internet, its .3 mbps not the 2 mbps you bill me for. now you are demanding full payment. sky cable really should be ashamed. I am filing ESTAFA.

382 darika t. wenceslao   (15 February 2016 10:00 AM)
3810000 hotline is too busy. kindly provide us with other numbers...

381 Adam   (07 February 2016 8:59 PM)
Your hotline is not working and its taking a long time to get to the final destination. Can you improve the quality of your hotline please

380 Adam   (07 February 2016 8:55 PM)
Im not able to call your hotline for 3 days. Nobody is answering the phone. Please do something about this

379 Joy   (04 February 2016 8:52 AM)
Hotline numbers are all not working (please update your true and working contact numbers). Please improve your customer service level (very poor). I need to talk to a customer agent with a sense of urgency on your end.

378 rolando j abeto   (02 February 2016 6:27 PM)
I would like to report my cable no signal connection before 2days contact me 09109463434

377 Celine Saw   (01 February 2016 8:16 PM)

I am Sky Cable and Broadband's subscriber. The line was sucked! Can you get someone to call me back on how to resolve this issue?

376 Greg Smith   (30 January 2016 7:01 PM)
I have an issue with your hotline service. It does not work. I have tried without success to contact customer support on the local Bacolod number and also the Metro Manila number, I get to the point where I am asked for my account number, press 1 as asked to confirm it is correct then all I get is silence, nothing further. We have had a signal outage here since 1545 this afternoon. All I want to do is report it and have the signal rectified. This is very poor customer service indeed.
Please fix you new system or revert to the old one where you could actually speak to someone.
I hope someone actually reads these things and does something about it.

375 rodeza jose   (25 January 2016 11:33 AM)
i would like to report my cable no signal no connection for 5 days......I cant contact you and my concierge.....please reponse asap!!!!

374 Terry Santos   (13 January 2016 8:33 AM)
I would like to report a tapping activity here in our area specifically at 67 Fort Santiago St. Bago Bantay, Quezon City. Please check and the said illegal tapping be penalized.
Thank you for your kind attention.

373 Elaine Perin   (12 January 2016 2:40 PM)
Hi Good day!

We have no Cable. Please fix it, we already paid our billed amount dated January 10.
And I can't contact your hotline.
Thank you

372 Melvin Pelegrina   (07 January 2016 2:52 PM)
We cannot watch for more than 2 weeks already. And sky Cable haven't done anything yet and the new bill is already on it's way. It's already 2016 and sky cable staff seems to be still on vacation

371 Robert Schmick   (17 December 2015 7:03 PM)
why am I waiting for some one to fix my connection for 1 week now when I go to the sky cable office here in gensan I get all kinds of story's why they cant do something all i'm asking for is what i'm paying sky cable for I shouldn't have to pay for service i'm not getting that put's me in the stupid list anyone here in the Philippines having the same problem if so we need to band together

370 Farah Santos   (09 December 2015 4:35 PM)
We dont have cable for several days now. I have been calling your imus branch in cavite but no answer... Please email me thank you..

369 Franz Shane Zamora   (05 December 2015 3:39 PM)
I am very interested with the 50mbps internet connection. How can I avail of it? Why is your hotline always unreachable? Please get in touch with me through my email. Thanks.

368 karell ong   (05 December 2015 10:10 AM)
we have no cable and your service hotline isn't working what are we going to do?how can you know that your cable in our place is down?please do something immediately....

367 Nora Liza T Caleda   (05 December 2015 7:45 AM)
I can't get the signal on any of our 2 cable connections. The message on screen is "the service currently scrambled". It can't be due to bills unpaid cuz we are up to date with payment. I can send you confirmation of payments if needed. What seems to be the problem?

366 Adrian   (03 December 2015 10:53 PM)
I got three skycable accounts at home. One is not working for three consecutive days now! And none of your hotline numbers is working! What kind of service is this?! You get back to me asap, otherwise I'll bring this concern to DTI and national TV!

365 Mary Jane Argueza   (02 December 2015 10:56 AM)
Please provide a customer hotline for us to connect to any of your representative. Your hotline is not working and nobody is answering to any of your posted numbers. I guess it is our privilege as customers to get any information regarding our concern on your service. Please get back to me very soon. Thank you.

364 stacey baird   (14 November 2015 10:21 AM)
Is it true that SKYCABLE in Davao is in or about to go in bankruptcy? I have heard that service level are deteriorating and some people are short paying to get credits for outages and poor picture quality and also that the customer service phone system Davao does not work months on end. that number is (082)244 0676. When the automated attendant system comes on and asks for numbered problem selection, the system doesn't recognize the input for several months now. So, no help line and no cable or bad cable picture almost continuously. For me, that is the road to bankrupcty.

363 Shirleen   (03 November 2015 9:14 AM)
Hello and good day.

I just want to inquire if there are any requirements needed in transferring the cable wires from the old pole to the new pole. It is the main wire and it is not connected to any houses nearby.

Hoping to hear your feedback very soon.


362 peter trombetta   (01 November 2015 4:48 AM)
I live in Puerto Penasco Mexico. Does Sky here have many or any English channels? I presently have Megacable but with very limited English channels.

361 kenneth garcia   (31 October 2015 9:19 PM)
why is my cable tv is not working since yesterday.? from san antonio village makati city

360 Cecilio Hodreal   (30 October 2015 9:38 AM)
I dont have connection. Theres A MESSAGE IN THE tv 16-4 tHE SERVICE IS CURRENTLY SCRAMBLED.my telephone number is 8952017 - 09185656512

359 Herminia Reyes   (22 October 2015 3:56 PM)
We have no cable, please fix it right away in the name of my husband Emilio R.Reyes w/ an account number 600253492 w/ address 7158 Gumamela st. Guadalupe Viejo Makati City thank you.

358 Ronnie Litiatco   (18 October 2015 11:39 PM)
Hi, I received a call on my mobile phone from 0925.469.8285 today (Sunday, 18 Oct 2015) at 5.27pm as we were rushing to go to church service. Since I was in a rush, all I could make out was the guy was introducing himself and I heard Sky Cable. I told him to call later cause I was driving. He called again and I ignored the call -- must have rang 10X.
When I was in church, he sent me this text message (posting verbatim): sir, gud evening ako poh c DESIDERIO SUMALINOG ng SPR-STRETEGIC POWER RESOURCES at we are conducting a customer satisfaction surfey ng SKY CABLE at isa poh kayo sa aming listahan. Sir, kilan poh available na araw niyo poh pwede puntahan sa bahay ninyo.
I told him I will be busy on Monday and Tuesday and asked if he could just interview me over the phone. I told him I am not a subscriber of Sky Cable. I am actually a subscriber of Destiny Cable and Sky Broadband.
His reply: sir, kilangan poh personal at mapuntahan kayo para poh to sa sky cable subscriber.
I smell something fishy here.
Can you verify and get back to me.

357 Carmen Herrera   (15 October 2015 1:43 PM)
It's almost 24hrs that we don't have connection. Kindly fix it. My account no. is 637585177.


356 Carmilita Z. Riveral   (19 September 2015 3:14 AM)
There is no cable service since September 16, 2015. What is happening to your system? I get sick and tired of its often out of service. Please rush in fixing this. Account No. 612271143.

355 VERGARA, ALEXANDRA   (10 September 2015 6:04 PM)

354 Don Miguel Garcia   (08 September 2015 3:08 PM)
please resume our internet connection since it is not our fault not receiving bill. where did you send it? please advise total amount due ad what bank can i pay?
thank you

353 ruby jean espana   (07 September 2015 9:00 PM)
Good evening , bakit na LNG laging walang cable dito as Richland subd. Nagbabayad nma kami paki check nga po.

352 Edilberto Buguis   (06 September 2015 7:23 PM)
Regarding billing statement for the month of August received the billing PHP 1,998.00 Account 653556691 and other account 653556454 billing PHP 1,498.00 my last billed i already paid at the Bayad center last August 20, 2015.Please check this matter.

351 Edilberto Buguis   (06 September 2015 7:12 PM)
We are experiencing no service available for about two days now my neighbor they had signal. please rectify the problem.

350 joel africa   (05 September 2015 2:06 PM)
my problem i forgot my password in my wifi modem no.98a535 ,skycable my network .how can i know my password in my wifi

349 Edmund Prieto   (02 September 2015 9:08 AM)
Our skycable has no signal for about 3-4 days now when I noticed it, im calling as well the hotline 381-0000. The areas in Quezon City mentioned to be having technical problem does not include our area. Hoping that the problem could be fix as soon as possible.

348 DAISY D. DELLOSA   (01 September 2015 9:46 PM)
Is it true that I cannot change the possword in my internet connection? The man who connected from your office says it cannot be changed, which I find strange as I have had other internet, and I was able to change my password.

347 edwin salumbides   (29 August 2015 8:54 AM)
dear skycable-cebu,
i don't have any signal right now? i have been dialing your hotline for customer services here in cebu for more than an hour to no avail...it's always giving a busy tone,pls help my cel. is 09255005570 thanks

346 danilorivera1961   (23 August 2015 9:50 PM)
May I have the honor to request from your good company to install and or provide us skytv box services. For your information sometime on the first week of August the services of Destiny Cable was cut-off and or stop their cable tv services it was almost three weeks from now and according to the personnel (skytv) who uninstalled the cable tv along Edang St. Pasay City that we the subscriber of Destiny Cable (Sky Cable Corporation) will be the first priority to be installed by SkyTV Digi Box since Destiny Cable is within your corporation and we are expecting the immediate replacement of the services right after the Destiny Cable was pulled-out or cease their operation but to no avail . In this regard, I am requesting your good company the installation of SKYTV Digi Box and your immediate action in this matter is highly appreciated. CORAZON D RIVERA # 306 Edang St. Brgy. 149 Malibay, Pasay City with DESTINY CABLE Account No. 621822985

345 James Yulo Chi, Jr.   (14 August 2015 10:23 AM)
5 days trying to contact your hotline 3810000. no avail, also all cellphone numbers listed no answer. Very poor service from your end. very poor customer service. how sad for subscribers like us.
my mobile : 09228080868
landline : 2966160

please get back to me,

a paying customer with no service.
james y chi

344 jasmin padro   (12 August 2015 11:53 AM)
Chek f connection sa taguig phase 2 pinagsama

343 Ehmil   (27 July 2015 7:28 AM)

Please visit my house @ 648 Lanzones St. Napico Manggahan Pasig City since the internet that you installed were still lagging and most of the time I cannot surf even though it says connected. I purchased 5mbps and when I did a speedtest, it drops to 200 ping and .5 - 1.5mbps? Is this a joke??? Please visit my house to tweak it or else I'm going to disconnect w/ your service. This is my 2nd day using it and I'm not very satisfied w/ your service.

342 Elisha Fernandez   (27 July 2015 7:24 AM)
I'm here in goldenvillas subd. Carsadang bago imus cavite I want to inform that our connection is too slow and sometimes no connection at all. Please I need your immediate response as fast as you can. I paid my bill regularly so i deserve a good service from you. Anyone can i contact personally regarding this matter. Thank you.

341 Mark   (17 July 2015 10:06 PM)
Hi there... im having a concern about our connection its just got slower since we have it now for 1month after we paid our first payment we suffer from this slow connection even my Facebook is so HARD to open plsssss we need your immediate response to this problem...

-we have it connected last june 5 2015....

340 marcelina pinili   (14 July 2015 10:56 AM)
I am from Imus, Cavite. every time I have a complain, no one answer the phone I have 4 different numbers of your office/hotline nobody cares to pick it up.My complain is ;the cable is not working, do you have a problem? There's no typhoon in Cavite, how come we don't have.Kindly attend to this matter.

339 arrows   (12 July 2015 3:52 PM)
in my home in 89 d champaca western bicutan untill now ni signal start on monday hope will solve the problem... more power sky cable

338 Kent   (11 July 2015 1:00 PM)
We are currently paying for 5mbs yet still lagging. I tried to turn off the Wifi but it's doesn't help at all. The ping won't go down.Is this a joke, skybroadband?

337 jayson isip   (11 July 2015 0:43 AM)
i just want to inquire regarding our connection..i live at fortune marikina city.champaca street.we have no signal since yesterday in the morning.what causes this and can you please give me at least an idea on when you will can solve the problem if theres any..we depend a lot on your good programming..more power

336 Wendy Bianca Omega   (10 July 2015 8:31 PM)
I would like to complain regarding my internet connection because until now, I cannot connect pa din. I hope you'll reply and fix this problem. Thank you!

335 margarita c.gabiano   (10 July 2015 12:32 PM)
hi sir/maam,

kindly check our internet connection account #650151305, we have no internet access.
hoping for your Immediate response.


334 Pedro Julio Bastida Zepeda   (08 July 2015 2:38 PM)
Hi! I was out for a month and i was not able to use the internet or my services. Now that I am back, the internet is not working even after i tried doing a reset of my CISCO modem. I am living here in 8F newport pinecrest 2 Residencial in Pasay City, just in front of Terminal 3. I was trying ri contact the customer service hotline numbers but none of them is working, if there is, nobosy is answering. Please advise what to do since I am a good customer and I pay bills on time. Internet is very usedul for me.

333 Drawde Mendoza   (22 June 2015 5:26 PM)
can you fix my internet connection its so weak signal. thank you.. account #651365155

332 Eredia Celestino   (17 June 2015 8:34 PM)
Can someone please check on my internet connection. My subscription is for 2 Mbps but this is what I am getting. Download :: 124 Kbps 16 kB/s Upload :: 80 Kbps 10 kB/s.

I appreciate your prompt response on this matter. Thank you.

331 Rachel V. Fernando   (05 June 2015 6:03 PM)
I am one of your subscribers with acct # 638025248 here in Cavite. We don't have programming since this afternoon. What happened? When will we get our programming back?

330 paola   (05 June 2015 9:44 AM)
please take this action now ...

329 paola   (05 June 2015 9:43 AM)
hi hello ... im trying to call you acout the disconection because they disconect the cable and my due date is june9 please reply me now /

328 Mary Ann   (04 June 2015 7:38 AM)
Good day. Regarding to my internet subscription I would like to ask when are you going to activate my connection as I have an important online works to do. I have tried calling your hotline numbers yesterday and today but seems like it is always busy. And I emailed you last night but seems like it was being ignore I never heard from your response. All my concern is my internet I need it right away. Thank you.
Account #: 655802479

327 pepito tibar   (31 May 2015 11:31 AM)
sir/maam,my internet speed is 3mbps but i am experiancing a very slow and poor signal here in 48f felix manalo st.brgy.pinagkaisahan Q.C. hoping you can fix it..ty...

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