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Sky Cable Customer Service Hotline Number
Sky Cable not only offers cable tv service in the Philippines, it expands into providing a fast broadband internet service and an affordable IDD calling service.

Sky is constantly innovating and expanding. Since 1990, it acquires over half million subscribers all over the Philippines with Manila and Cebu as the biggest markets. With its growing number of customers, Sky Cable provides a way to communicate with its customer's concerns and problems.

You can contact Sky Cable Customer Service Hotline Number:
  • (02) 381-0000 (Metro Manila)
  • (02) 636-9292 (main office)
  • (046) 484 4701 (Cavite)
  • (049) 534 1555 (Laguna)
  • (02) 520 8560 (San Pedro)
  • (044) 693 5877, (044) 693 5878, (044) 693 5880, (044)693 1497 (Bulacan)
  • (032) 344-1998, 421-1818 (Cebu area)
  • (032) 345-2278 local 1 (Cebu area)
  • (033) 300-1210 (Iloilo)
  • (034) 432-0051 (Bacolod)
  • (035) 225-1010 (Dumaguete)

Fax number:
  • (02) 635-6406

Email address:
  • skyserves@mysky.com.ph (for current subscribers)
  • telesales@skycable.com (for new subscribers)

You can also contact them through their mobile phone number:
  • 0917-631-0000 (Globe)
  • 0918-863-1000 (Smart)

Do you have any concerns/problems with Sky Cable?
This article was written by admin under the Directory category. It has been viewed times and generated 456 comments. The article was created/updated on 07-April-2016.
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Total comments: 456
456 Michelle baltazar   (23-May-2016 10:34 PM)
Hi Mam/ sir do u have a sky cable area in Aliang Martires Cavite..we are just move in there.. how can we apply what is the requirements, how much the installation and monthly Fee..Response Soon thank you.

455 Levi Daffon   (23-May-2016 9:55 AM)
My account number is 639534243, supposedly my bill payment is only 499 then why is it that as of month of May my bill payment is 549.

454 Marcelina Estares   (20-May-2016 11:11 AM)
My acct.no is 663016857 i just want to know were is your office here in metro manila

453 Michael Richardson   (20-May-2016 10:54 AM)
MICHAEL RICHARDSON
L17 B59 FALCON STREET
COUNTRY HOMES
CABANTIAN
BUHANGIN
DAVAO CITY 800

DIGIBOX INFORMATION
SN: 15154002670030041
MAC: 68DB6747EC86
SC ID: N 7070 6384 62 8

We are currently not able to receive any channels on SKYCABLE and according to the message on the screen, it is obvious we have been disconnected.

However, this is NOT what I am complaining about.

Although we were connected last year, the connection has always been intermittent, and un-useable most of the time.

But even that is not what I am complaining about.

1) WHY HAVE WE NEVER RECEIVED ONE BILL.

2) WHY ARE THE SKYCABLE CUSTOMER SERVICES GAISANO MALL DAVAO CITY (JP LAURAL) TOTALLY UNABLE TO HELP US, EVEN THOUGH IT WAS THEY WHO ARRANGED OUR CONNECTION.

3) WHY ARE THE ABOVE TOTALLY UNABLE TO PROVIDE US WITH ANY PROOF THAT WE ARE EVEN SKYCABLE CUSTOMERS!

We have visited them on several occasions and always they seem reluctant or unable to throw any light on our problem.

Thank you in advance for your reply.
Michael Richardson

452 Alexander Quiliza   (18-May-2016 12:12 PM)
Hi my acct #is 630624452. We are experiencing smart card failure for 2 months now. I have been calling your hotline but no answer. I tried also to call your mobile # no answer..so how can we voice out our concerns with you. We have been paying our bills religiously but you are giving us poor service. I want to cancel my sub4cription with you. The last billing will be my last payment and wont be paying anymore since we cannot watch our tv anymore

451 ricardo vicente   (16-May-2016 5:25 PM)
acct no.637762478 pls.check/fix no cable stop service appear on the screen lousy service nobody answer if you call customer service for assistance

450 Lilia C. Paragas   (16-May-2016 6:08 AM)
This is account no. 207724572. I have no cable service since yesterday. Your service is very lousy. You have no account personnel in charge of my account anymore. I tried calling 381000. It is bulshit and a waste of my time, it is just a recoding. Unfortunately, I just paid my bill from 4/16/2016 to 7/15/2016. This will be my last payment with you. Please terminate my subscription after 7/15/2016. THIS IS FINAL. i ALREADY COMPLAINED LAST MONTH, IF i AM NOT MISTAKEN.

449 Josephine De Leon   (15-May-2016 3:29 PM)
I'm cancelling pmy subscription. VERY POOR SERVICE! NO cable serice since 5-1-16. No one is answering in costomer's service hotline. Always busy signal.

448 Chris Sy   (14-May-2016 9:46 AM)
Account No. 666177681(HAILIAN WANG) kindly email to me the Statement Of Account for the month of April to May 2016

447 LORNA   (13-May-2016 1:57 PM)
PLEASE CHECK ACCT NO. 657243655 NO INTERNET CONNECTION SINCE EVENING OF 11 MAY 2016. I HAVE NO UNPAID BILLS.
EMAIL SENT TO CUSTOMER SERVICE BOUNCED BACK & NOBODY ANSWERS THE PHONE.
THANK YOU VERY MUCH

446 CELIA SP. CALCES   (13-May-2016 12:09 PM)
Please check our cable connection We don;t have cable since May 9 up to the present . The number you have given to us is not accessible and cannot be reach our account number is 62232911 of Mr. Arturo G. Calces we are paying our bill religiously please. pay attention with your client problem.

445 francis   (13-May-2016 10:59 AM)
CUSTOMER SERVICE - VERY VERY POOR..
1. Sky has this 23662 TEXT Service...
pero heto ang ginagawa nila.. pag SUBSCRIBE ang avail mo, may tatawag agad.. pero pag HELP or REPORT, it will take DAYS bago may tumawag.. AND TAKE NOTE OF THIS... mag RING iyong phone mo ng ONCE lang.. tapos CUT na agad.. tapos may magtetext, na Your number has been contacted, but no one answered the phone.. something like that.. IN SHORT, STYLE lang nila yon.. kunwari may MISSED CALL lang.. tapos sasabihin, tumatawag at hindi sinasagot... PAG KIKITA sila, SERVICE AGAD.. pero pag CONCERNS or PROBLEMS, IIWASAN tayo ng SKY...
2. CUSTOMER Service via hotline --- NO ONE ANSWERS the phone.. Kunwari ulit may hotline, pero hindi sinasagot pag concerns ang itatawag mo..
--- VERY POOR Internet.. HIGH PING - Delay and LAG..
--- VERY VERY POOR CUSTOMER SERVICE

444 reddworf   (13-May-2016 10:50 AM)
I do not have Sky tv any more
in screen now E017-0 no valid sector ound please assist

443 KARREN ARCIBAL   (13-May-2016 7:18 AM)
Please check: Acct.#657344958-Cebu City, " No Signal"

442 Mark Anthony Gumba   (12-May-2016 6:08 PM)
Hi,

Kindly check my sky cable because it's not working for more than hours. We experienced this today May 12, 2016 around 1PM until now. We're located at Bangkal, Makati City. Kindly assist.

441 jc4cable   (12-May-2016 4:19 PM)
Account # 645634608

No cable signal / service since May 11. I am the renter at this unit 11-C. All your landlines have been busy every time I tried today.

440 John Erispe   (12-May-2016 9:03 AM)
Please assist us on my internet connection. No connection since May 9. I'm trying to call for your local technical guy but no action. Sayang lang ang binabayad namin. Account number: 661015950

439 roland knowles   (12-May-2016 7:42 AM)
we have no channels on our sky.we are in NHA busay cebu city.do you have a problem in this area?

438 Rosalina Macaraya   (12-May-2016 5:21 AM)
please send us our bill cause we didnt receive any, and how we know our bill

437 Rhodora Lynn Lintag   (11-May-2016 8:59 PM)
The audio and video display is problematic. The images appear with small squares - pixelated effect. We have tried changing the RC cable but to no avail. We switched off the tv and the cable digibox, and at first, it worked but after some 20 minutes the blurry display happened again. We switched off again and now, it is still pixelated - same display as if you are playing a pirated cd.

Please check our connection or the digibox. I think the problem lies there. I hope you can check it very soon.

436 jhovie olaso   (11-May-2016 12:36 PM)
am reporting our sky cable,its been down for almost a month and we have been calling your hotline since its has begun. we desperately disappointed to your service since nobody came to assist us.i hope this letter will reach your office. hoping to get a feedback from you..account number:619273052

435 rommel p.ortiz   (10-May-2016 1:53 PM)
please please.. help us to visit and repair our cable line 4 months have no signal...

acct # 638359251

434 rosalie c faylon   (09-May-2016 7:32 PM)
Re:608483039

Please check our connection .there is a cable pulled by delivery truck simon st corner ibarra st ..have reported last sat.

Hoping for your attenion on this.

433 edward alvarez   (07-May-2016 9:40 AM)
please help us to activate our tv program no regular channels

432 Pacita Santos / geoffrey santos   (06-May-2016 12:37 PM)
Account # 608 520 422 kindly send statement of account and request for checking the cable only one is functioning since december Please my previous bill kindly detail my bill. It so hard to contact your office since december please .big amount was charge to me

431 Nicole Gabrielle Lazo   (04-May-2016 3:17 PM)
To whom it may concern:

Please be informed that I have already paid the full amount of our balances for broadband and cable connection. I have already sent the copy of receipt thru e-mail but still, we have no broadband connection. Please refer to my e-mail sent to skyserves@mysky.com.ph and skybilling@skycable.com

Account Name: Shiela S. Lazo
Account No.: 654953932
637416685

430 Reynaldo   (04-May-2016 11:21 AM)
please check " No signal". Acct. no. 638366568, Bacoor City, Cavite.

429 Arlene Lazo   (04-May-2016 8:39 AM)
Good day!!

Please check our cable connection since May 1, 2016 we have no cable connection Please, check our account No. 620119229 and account Name: Aurelio B. San Valentin. thanks

428 Marivic P Panabe   (04-May-2016 6:55 AM)
I want to report our cable connection. The 'No Signal' keeps on appearing . can you please fix it? 611816324

427 Lorraine Theresa Z. Fetalcurin   (02-May-2016 7:48 AM)
Sir/Mam:

In behalf of University Hotel with account# 617671050, web are requesting your service support to please check our connection....we don't have any cable since friday(April 29, 2016)...Kindly priority please because all of our guest are complaining...Thank You...

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