Sky Cable not only offers cable tv service in the Philippines, it expands into providing a fast broadband internet service and an affordable IDD calling service.
Sky is constantly innovating and expanding. Since 1990, it acquires over half million subscribers all over the Philippines with Manila and Cebu as the biggest markets. With its growing number of customers, Sky Cable provides a way to communicate with its customer's concerns and problems.
You can contact Sky Cable Customer Service Hotline Number:
Warning! When posting comments, strictly observe correct spelling. Avoid incomplete words such as TY (as Thank You), Pls as Please, gud as good, dpt as dapat, etc. You can comment in English or Tagalog. If you will not follow this simple instruction, your comment(s) will not be accepted or published.
I would like to inform your office that last Monday dated January 8, 2018 at more or less 7:00 pm the program in your system was blocked out or no channel seen in all of the programs of the system. I would like to know what went wrong.. Until now Tuesday January 9, 2018 we are still no connection at all in your system or services or no signal in all of the channels. Please act immediately on this matter.. because we are paying diligently our obligations to your company... hoping for immediate action regarding this matter!!!!!!!!!!
752Alistair B Estelendres(03 January 2018 1:21 PM)
we have been calling your office but we are always prompted by an automated system. we have not received our billing for the past three months, and are wondering why. is there any problem with your billing department? if we cannot connect to your service better still pull us out of it.
I've been calling the hotline to check on the service. I've been given a phone number by the automated system informing me to call such person who has been assigned as the representative whom I could speak with in regards to my service concern. I've called the phone number which I verified thrice thru the automated system and the thing that I hear are chicken sounds on the background. Might be that the number that was given is for a poultry farm or game fowl farm !!!!! Try calling your agent thru 09489721227, same number that was given by the automated system for a representative named john Michael!!!!!!!!!!
ang connection nyo pirmi nalang gd adlaw2 gaka dula ang wala adlaw nga wala gaka dula ang connection nyo kay uha nyu palihog ga bayad kami tsakto sang cignal kami wala kami problema sang kamu na ya adlaw2 nalang gid
Kindly check our connection again please,nawala nanaman poh sya,i already check/unplug the digibox wala parin poh.Searching for signal at tsaka no signal found poh ang nasa screen ng tv.ito poh account # 639042111 under the name of patrick bandiera poh..Thanks
MABUTI PA BEFORE ANG DESTINY HINDI KAMI NAGKAKA PROBLEM SA CONNECTION, NGAYON HALOS ONE MONTH NA ON AND OFF MAY MGA CHANNELS NA WALA. POOR SERVICE EH, SAKA HIRAP TUMAWAG SA HOTLINE KONG KANI-NINO KA IPAPASA AT ANG TAGAL SUMAGOT, LALO NA I'M WORKING I CAN'T STAY NAMAN SA LANDLINE DITO SA OFFICE. EH KAHIT SA MESSENGER/FB HINDI NA RIN KAYO NAG REREPLY. SKYCABLE PA MANDIN KAYO OWNED BY ABS CBN E KMI WALANG CHANNEL 2. BAKA PAPUTOL NALANG NAMIN ANG CONNECTION NG SKYCABLE KONG GANYAN NG GANYAN ANG PROBLEM NYO. SAYANG YONG BINABAYAD NAMIN KONG WALANG MAPANOOD. FIDELA C. VICTORINO # 618132943
Please do something about our connection of destiny cable, we are experiencing problems almost a month now connection is very poor sometimes no channels 08 abs cbn, 50, 54,56 and 62. we already checked the digibox connection. Can't reached your sales agent assigned to our account, Fidela C. Vicitorino with acct. # 618132943. If ever you can't fix our connection/problem we might cut our destiny cable connection. POOR SERVICE ALWAYS!
745Eleonor and Philip Greaves(02 November 2017 8:10 AM)
We have been trying to contact Sky Cable for 2 days in Davao City and no one answers the phone. We tried sending a Email to Sky Cable's Office in Manila and it won't go through, we tried several times making sure that we followed all directions correctly and it still wouldn't go through. Sky Cable certainly is a reminder that we are living in a 3rd World Country.
Hi I've been trying to contact the agent assigned to us by your customer service 381-0000 with cellphone no. 09979106726 but your agent is not answering his phone. I've been dialing this number for 2 days more than 30x and even sending him message for him to call back but his not answering. This was so inconvenient for us. I tried emailing 'email@example.com' but also until now no reply from your end. customer service is really unsatisfactory.
Hope with this email your team can expedite our rquest for cable transfer with account 648838522. you may search on your server my emails and other documents provided
Ano na nangyare sa inyo sky dati dati may mga callcenter pa kau na sumasagot kahit na ang tagal namin naghhintay ngayon ttawag kami may ppinapatawagan pa kau maybe f.bro ang naiintindihan kong pngalan hahahha tapos wala din ano na service nio d naman kau laus paraaglaganyan ausin nio hotline nio Kaya wala nangyyare sa pilipinas sa ganyang company na katulad nio bagsak sa survey. Yan nakkahiya yan
5 days na po kaming walang signal dito sa 21 San Diego St., Marulas, Valenzuela City...pls do something about it coz we keep on paying your company but we can't enjoy watching this week...thank you for your immediate response
kakainstall palang po ng service namin bakit ganito ala na agad net after 2 days tinatawagan ko technician nyo at ang sales agent nyo nag ring lang pero walang sumasagot. akala ko maganda service nyo kahit ung customer service wala din magawa
Walang matinong hotline number.. Binigyan ako nang robot jason bunao daw 09219224581 galit pa sumagot... Tapos binigyan naman ako nang landline number 3463871 out of service naman.. Lukohan naman ung service nyo.... Maka lipat na kaya sa Signal.. Maglipatan na....
May i ask what date do you usually email the billing statement? This is the _th time i requested your office to email me my billing statement but i only received march, april & may. For june & july bill i have to call your office.
punyeta kayo sky cable... ninanakawan nyo kami. nagbabayad kami ng maayos at tama pero wala kaming signal 2 weeks na at hanggang ngayon hindi nyo pa naayos. nagreport na kami at sabi pupuntahan pero hanggang ngayon wala pa naman pumupunta. yung sabi sa hotline nyo na assigned technical para sa amin laging naka off ang cellphone hindi lagi macontact. ano silbi ng service nyo at wala rin kwenta ang hotline nyo umiinit lang ulo puro computer sumasagot walang makausap na tao. bwiset kayo.
Gud pm po sana naman yung service center nyo di palaging busy or walang makausap.... di namin maireport ang nagiging publema ng signal sa sky cable like ngayon nag E17 ang cable ko pero pero wala akong makausap isa man sa mga agent nyo.
I cannot connect with the Hotline. Super busy dial tone. Want to report that the physical cable was cut since it was attached to the door by your service contractor. Can you send some crew to bring a physical cable and re-connect it.
Hotline bang matawag HOTLINE number ninyo??nagbabaga sa sobrang ka busyhan..the only thing it does to us as your customers is to make us crazy with anger...sobrang busy 24/7...punyeta yan!!!! and bilis ninyong mgkabit...serbisyo naman ang bagal..bulok
What is this hotline all about when there's no one who answer but a robot, automated system. May pa hotline hotline pa kayong nalalaman wala namang kwenta for just a simple question sana antaas pa ng intro ng robot niyo. I am supposed to pay my bill using my BDO account ang option doon ay, Skybroadband Skycable Corporation/ sunvision SKYY services Saan ang MOONSAT CABLE TELEVISION INC na option niyo na siyang nakasulat sa statement niyo na made payment to? so ano ba sa option ang dapat gamitin? Baka sa iba maipasok ang payment mahirap na. I need to pay it kasi baka bukas putulin niyo na, ang bilis niyo pa naman sa putol. Ma affected homebased jobs namin ng asawa ko. Generic questions like this na itatawag pero automation ang sasagot walang kwenta mga numbers niyo.
Unable to read the smart card I already tried yung punasan yung gold chip ng card kaso ganon pa din pano ba gagawin dto dpat bang bumili ulet ng panibagong digibox tumatawag kami sa hotline nyo walang sumasagot 2 weeks ng tawag kmi ng tawag wala din naman kwenta hotline nyo .Any response pahelp kmi
We paid our current balance 3 days ago and yet our cable service has yet to be connected.We have been trying to call each and every single landline and mobile numbers you posted on all SkyCable site,receipts,notices and all other possible sort of medium you guys have been putting your hotline number,lo and behold nobody and no one has ever talk to us.In heavens name Skycable I begged you to please correct this practice of yours all at once.
710ferdinand dela cruz ampaya(01 June 2017 8:43 AM)
Ano ba talaga ang number ng customer service nyo 3 days ng walang signal ang cable namin sa Barangay Namayan mandaluyong wala man lang kayong advisory kung bakit paki ayos naman valued client naman kami hindi kami illegal kaya gawan nyo ito ng aksyon asap dahil bukas gusto kong manood ng finals ng NBA game 1 kapag wala kayong aksyon lilipat na lang ako ng ibang cable company.
" the smart card is not paired with this digibox "
Yan lumalabas sa screen Ng tv namin .. almos 1 month na di magamit .. ilang beses na PO ako natawag di sinasagot SA landline.. naka ilang text na din PO ako SA agent nyo. .. pa fix naman .. kailan Lang pinalitan tong digibox .. thanks ..please reply . nagbabayad kami Ng maayos..
gusto ko pa naman sanang mag apply sa sky for our internet and cable kasi walang fibr dito sa area namin ang PLDT kaya lang i've change my mind na because of negative reactions and comments. sana in the future ma improve ang service niyo. godbless!
Long time sky subscriber po ako, naka legacy pa nga yung cable and Internet package ko. Recently nagapply ako for my apartment sa mandaluyong, yung kakaalis lang na tenant dun naka sky din dati. To install mejo aakyat sa bubong yung technician. Potek, naka dalwang survey at tatlong tech na pumunta with different reasons para ma reschedule at maipasa sa iba yung trabaho. Ang tatamad! Ayun kanina tumawag, install daw nila ngaun, pero I know mag rarason nanaman to, ambilis nga omoo nung ipapacancel ko e. Well, too late, kasi kahapon ambilis nainstall ng pldt internet ko at landline. Now I'm thinking na lumipat na rin sa pldt para sa existing account ko sa pasig. Salamat+63 918 423 9441 kay ate sa telesales, mayat maya tumatawag para i check yung status, mejo inaway pa nga sya nung tech nung pinakausap ko sa telepono.
May problema po ba ang sky cable?Yun isa po kasing unit namen e di gumagana. May error message cia na E017 something..actually lahat ng channel. Please gibe time for this nagbabayad mo kame ng maayos eversince..Maraming salmat po.
Bakit wala kaming signal dito sa Esteban Abada st. Brgy. Loyola heights qc, nag txt na ako sa naka assign na agent namin, hindi naman nag rereply account #630891124, yung agent namin si Marlon Nidea, please gawan nyo naman ng aksyon!
Good morming. Kindlycheck our digibox kasi almost 3 months na ako nagtitiyagang manood ng black and white. Tapos ang sounds pa ay on and off. Nakakairita lalo na kapag favorite mo and shows na pinapanood mo.
I would like to have my sky cable cut of immediately.. I have been calling your hotline for days and nobody answers. . You give us an option to an agent with a cellphone number who does not answer too.!! What kind of service is that? Pls. cancel my account#614479142 immmediately.
Kindly please check our connection in Sky cable. we dnt have connection for 4days already, i've been tried to call ur costumer hotline so many times but u're line is always busy. We already paid our monthly last april 6. so how come u disconnect our cable connection without any advice. Please do something with our concern ASAP.. account no. 665943577 thank you and hope to hear from you soon...
I have been a subscriber for many years, recently my cable has been cut off many times, and its because of your system error, i can not pay my bill because i never get it. A few days ago i paid my 3 month old bill coz i did not know that it was due, ihave to go to your office to ask about my bill. Til now it has been 5 days After i am still waiting for reconnection, please tell me what you can give so i do not go to your competitor. They are just waiting for me to give them my bill so i can switch. I think you will loose many costumers the way you operate.
please kindly check my account why until now i still dont have my internet connection even though i already paid my bills last week.. account no: 665838298. im hoping you can fix it as soon as possible.
goodafternoon, pls double check the acct #673665845 under the name APRIL G AGONDEZ. we received a disconnection letter just this morning together with the bill for APRIL.How come we have this where in fact we paid the bill for MARCH? I still have the receipt in case you need proof.
anong klaseng cable kayo,almost 3 weeks n wala kaming signal ang cable nmin at ang hirap nio nman kontakin kung saan-saan p kmi pinapasa.Ang hirap p kausap ang mga agent nio,tawag kmi ng tawag sa inyo di nmn inaasikaso.Sana ausin nio n.bayd kmi ng bayad sa hindi nmn nmin mpapakinabangan. e2 po ang account no.63-360-7168, Account Name Maribel Cecelia. Pakiaus nmn po at sana Pkiactionan nio nmn po agad..Sayang po binbayad nmin s inyo.
Hi po , good afternoon . Yung skycable digibox po namin hindi gumagana since last last week pa po ito . tinawag na po namin ito sa 3810000 pero yung answering machine lang po yung sumasagot at kung meron man pong sumsagot ay sabi lang naman nila ay ' I-ICHECK LANG NILA' pero wala naman pong nangyayari . Nagbabayad naman po kami sa bills namin , pero hindi na gagamit yung cable ninyu kasi nag no valid sector found ito !!!!!!!!AYUSIN NAMAN NINYO ITO !
Good day po, ma'am/sir mag papakabit po sana kami ng cable sa apartment po namin sa sampaloc manila paano ko po kayo makukuntak po?kasi hindi naman po nasagot itong number po 0917-631-0000 (Globe) 0918-863-1000 (Smart), paki contact naman po ako! 0930-243-2934/0936-575-8925! Thank You :-)
Thiis is the worst service cable provider in the Philippines. The National Telecommunication Commission should investigate the substandard and poor services of this Lopez owned company. Basta company ng mga Lopez puro "BULOK" at "WALANG SILBI". Sana makarma ang lahat ng opisyal pati na ang may-air ng SKy CABLE na ito...buwiset!
If it is not too much to ask, kindly hire more customer service agents to answer our calls! i have been waiting for one for more than an hour now! Our skycable subscription's ought to be free for the kind of service you give! Fix your system if you don't want to answer our calls!!
Your Customer service sucks! my TV screen says "searching to signal" I don't have my account number and there is no option to press is your customer don't have the account number. I have been with you for just a month and from connection/installation, your service is not good! No one can provide my account number!
have been calling you 5x already to fix my digibox. your service representatives always say i will receive a call from your end. it has been 5 days, and not one call. every single day, i call you. same response. nakakainis na.
Hello and good day po. Need help sa digibox. it was already replaced last year with a new box. it went well until this January. Almost every other week wala kaming service. Dito po kame sa Pembo area. Matagal na po kame subscriber. Sana maayos na ito. thank you.
#17 diamond st northview 1 subd. Brgy batasan hills q.c Pinaputol na po nong Jan. 16 pa pero nagcharge parin sa card nya ngayon. Nsa ibang bansa kasi sya now. Ngayon kaninang umaga pako tumatawag sainio di manlang sinasagot nalobat nlng ung wireless phone puro lang Ring
Account name: Adelaida Basagre, account number: 619152654, address: stall 110-111 Kamuning Public Market Kamuning Quezon City. My concern is that I don't have a cable connection, kindly check. Thank you.
Hi, kindly check our connection or our box most of the channels are all no longer accessible. My children cannot watch their favorite channels. Regular channels are the only one working. Its been almost more than a week now. And your hotline 3810000 is not even ringing.
I would like to complain on your poor service and inadequate response to my problem regarding your unit skycable. my account number is 643712628. I called up several times but it's either busy or make some promises such as, I was refered to a number 8343588, which nobody bother to answer. I did called up your 3810000 and 4180000 to complain. I was promise that on day which is yesterday somebody from skycable will call up but there was none. This is what you call service!!
Paki naman kaninang umaga pa po wala kami channel na ABSCBN HD and ABSCBN 8 , pati na ANC channel bakit nawala un pa naman ang mahalaga, paki habol naman bago mag countdown sa newyear pls. Mainit na ulo ng mama ko kakatawag sa hotline nyo. Wala pa din nagaganap na pag sasaayos. Caloocan skycable hotline ano na???? Hindi kami na lalate ng bayad bakit ganito perwisyo???? Account no. 633343144 Wag naman po laging ganito nag babayad ho kami ng tamang oras.
Please be informed that we still have no cable connection even after loading my prepaid digibox. Php250.00 Load was deducted upon checking of my remaining balance. This is very annoying and unfair as we are paying the right amount for the cable connection.
Our Account Number is 69962507211 Location: quezon city City Contact Number: 09176736904
can you please send me a technician or activate my Tv Signal instead. I'm seeing "Cable service is currently unavailable.. -make sure cable connector is plugged tightly to Digibox -call our hotline or your mySky concierge to report problem.
I'm also a Technical Support Representative my account before is same, I've checked already the cables even the HDMI I unplugged, plug back in all the Digi Box cable still not Working.
Please activate my Digibox I believe there's no problem with my cables, but the problem is on you end. I'm living at Noveleta Cavite City. Or might as well send a Technician here,
I've been calling you're Hotline Number 381 0000 since yesterday and I could not get any of your CUSTOMER SERVICE on the line.
We're having issues with our Internet and Cable as we receive the error 52 searching for signal. I've done all troubleshooting I found from the internet and not a single TROUBLESHOOTING works! We have a business and every second counts!
Our Account Number is 669059795 Location: Taguig City Contact Number: 09294920242
I'd be happy if I can get a call back from you AS SOON AS POSSIBLE as this is an on going issue for almost 3 day!
I've been calling you're Hotline Number 381 0000 since yesterday and I could not get any of your CSR's on the line, including your Smart Phone Number listed.
We're having issues with our Internet and Cable as we receive the error 52 - searching for signal. I've done all troubleshooting I found from the NET and not even 1 TS works! We have a business and every second counts!
Our Account Number is 669059795 Location: Taguig City
I'd be happy if I can get a call back from you ASAP as this is an on going issue for almost 3 day!
Paki aksyonan naman yung internet at cable namin na madalas mawalan ng signal tsaka napaka bagal simula ng may umakyat sa post kung saan nakakabit yung SKycable namin. pwede bang paki check nyo naman kung may nagcacable theft samin. Account No.654971676
yung cable namin laging nawawala tapos yung internet naman namin napakabagal sa gabi. simula ng may nagayos dun sa poste kung saan nakakabit yung cable namin. baka pwede paki check nyo naman may kapitbahay kaming illegal na nakakonekta sa cable namin. account number: 654971676
acct no.62189097 No valid sector problem. since November 8. Until now, no one assisted me in repairing said problem. Would you please email me na lang yung procedure to have it repaired kung talagang ganito lang ang service nyo. I called your service hotline and kayo mismo subukan nyo kung maganda servisyo nyo.
pakipuntahan lang po asap kung kelan angbyad na me ng bill saka naman po nawala signa @ ayaw gumana nun remote please lang po puntahan niyo asap dito po sa # 15 evangeliswta street, San Bartolome, Novaliches, Quezon, City
I applied for broadband last Oct. 17 and installation was scheduled the following week. Per adviced of their contractor, no available port and they need to coordinate with their engineering. Til Today nov. 8, 2016, no status yet. Service is very slow, incompetent customer service. Hotline is very busy. No one answers.
Since mid October we don't hv cable....we paid on time! I emailed many times to your customer service but no answer, called many times no one answers! Soooo disappointing! Pls respond! Account Num 654876622.
Yung cable namin nilgayan ng code ng isang katiwala nyo tapos nagbigay kme ng 450 na load sa kanya tapos bigla umalis nung tinatawagan na ayaw na sumgot hindi na macontact kung san san narin kami nakapunta mag rereklmo kme sa tulfo pag hindi nyo to ginawa!!!!
583Dianah Aprilyn Maramag(24 October 2016 3:29 PM)
bakit po nag ka-cut at super bagal po ng connection namin? before pa dumating ung bagyo nawalan ng net tas kahapon nio binalik pero super duper bagal and laging nawawala. Di naman kayo sumasagot sa customer service hotline nio. Paki ayos naman po serbisyo niyo. Salamat!
Since Oct 16 I have no signal. I have tried to contact ALL the various ways of contacting customer service during the past days - NOT one response from text messages and e-mails sent. Also the hotline is ALWAYS busy - many times I was on hold for more than 40 minutes and still no rep available. I am sorry, this is very poor customer service. Please arrange for repair soon. Thank you
Reporting our skycable nawala yung connections namin since yesterday, October 16. We tried to call your hotline pero busy. Iyong mga kapitbahay namin mayroon na kami until now wala pa din. We paid the said bills on time. Account number 630096057, I will wait for your immediate actions regarding our sky cable connection today. Thank you and God bless!
DAMN!!!! PARA SAN PA ANG HOTLINE NYO KUNG AAYAW NYONG SAGUTIN ANG COSTUMER? 1 MONTH NA PO KAMING WALANG CABLE!!! ANG BILIS NYO PAGMAGPAPAKABIT NG CABLE UNG CLIENT NYO, PERO PAGMAGREREKLAMO IGNORE NYO LANG? WOW.
Hindi ko talaga maintindihan. Tawag ako ng tawag wala namang sasagot. Hindi ba nanloloko kayo ng mga costumers niyo. Paki ayos lang yung cable namin acct. number 631192726, walang utang yan! Salamat po, pakiayos lang kung pwede. Kung hindi na pakiputol na lang. ,
Pls repair our cable, acct no. 631192726. Walang utang yan, advance pa nga payment. Bakit nawalan ng service. Wala man lang abiso, wow! Excellent service is important. I don't think you have that. If you cannot do anything about this , pakiputol na lang. You have the worst service company of all time. Mananagot kayo kay pres duterte..
Reporting our skycable, no service since thursday oct 13, 2016. I tried my very best to contact you but "always busy" talking about excellence service. I think you have to give seminar to all your employee. Kawawa namn sila. Thank you. Acct no. 631192726. Walang utang yang account na yan! Slamat po
reporting that we have no cable connection since this morning of October 8, 2016: Account No. 664093499, Acount Name: Cynthia Laynesa; Latest billing paid: october 4, 2016 @ SAvemore Anonas with Cashier EED6132 (no existing balance except this current month of October na wala pang billing syempre dahil beginning of the month pa lang.. Trying to report this matter to you without expecting that you would care to immediately reply/take action. Similar previous reports took you ONE WEEK to respond. Talk about "Excellent service"...
Acct 635742402 no cable network since yesterday morning 10/05/2016. Your concierge keeps telling us of the technical problem but no feedback when the signal be restored. Your hotline is useless since it would divert our concerns to uour concierge that can do nothing. You must give us the REBATES FOR NON SERVICE....
558Eden Carl O. De guzman(02 October 2016 9:46 AM)
Paano po ba mag registered sa cable kasi walang channel yung mga channel tsaka hindi kami maka pagregistered wala kami landline thru cellphone lang po hindi ba pwede magregistered try email. Thanks please response my messages