Sky Cable not only offers cable tv service in the Philippines, it expands into providing a fast broadband internet service and an affordable IDD calling service.
Sky is constantly innovating and expanding. Since 1990, it acquires over half million subscribers all over the Philippines with Manila and Cebu as the biggest markets. With its growing number of customers, Sky Cable provides a way to communicate with its customer's concerns and problems.
You can contact Sky Cable Customer Service Hotline Number:
Warning! When posting comments, strictly observe correct spelling. Avoid incomplete words such as TY (as Thank You), Pls as Please, gud as good, dpt as dapat, etc. You can comment in English or Tagalog. If you will not follow this simple instruction, your comment(s) will not be accepted or published.
Anong klaseng hotline meron kayo? Cannot be reach tapos pati sa smart di kayo matawagan? Ngayon walang signal cable dito sa amin sa tagal ko ng subscriber ang konti pa ng channels nyo pwede paki cut na lang nong line ko kasi mukhang maganda pa bumili ng black box ng abs cbn dahil channel lang naman ang importante . Kumilos kayo!
My account # 657104175 needs for repair, the problem is the cable wire was bite by the puppy and it could not function the cable. Pls. have it come to my house for repair. Thank you. Hope you take action promptly.
Please Fix Our Internet Connection account Number : 660855106 the Online buttons is always blinking.. No internet 4days ! the technician that goes from Skybroadband did not fix the problem. Please Help !! I need internet connection As soon as possible or else i will just terminate my Contract with Skybroadband and apply others Internet Connection.
account 662415634, last month ko pa inemail yung request na iterminate yung subscription ko effective 17Sep2016 para di ako mag-incur ng pre term fee, hanggang ngayon di pa rin natterminate, reason: 18 months daw lock in period ng subscription ko, eh dual del 549 subscription ko, kahit yung agent na nag install ng cable samin last year, alam na 12months lang lockin ko sakanila. inemail ko at finorward lahat ng documents, blue form etc. pero hindi pa din ako binabalikan, hindi nmin malaman ano basis nila para mging 18-months kung yung nsa form nman eh nkalagay DD549 (12months), kung gusto ko daw iterminate, mgbabayad daw ako 3,000 pre term fee at 356 disconnection fee dahil under 18 months daw account ko. kapag new account napaka bilis, after noon, lahat na ang issues at concerns, after 48years bago sumagot. hanep sa bilis,
Had Sky preapaid HD installed on September 3. Signal was good only for 2 days. Since September 5 local channels are always pixelated or do not have signal at all. Today not a single local channel is working since 1 pm...
This is my 4th time to complain on the poor service i am getting from your services.My connection would either be with out video and audio or no audio with video.I am paying my dues in advance and yet I am not getting the good and better service.
Hi Sky Cable, unang una po. Pwede ninyo bang dagdagan yung Customer Service Agent ninyo. Mag 2 days at mag-hapon na kameng natawag sa Sky ---> 381-0000 | 0917-631-0000 (Globe), puro busy lahat ng Customer Service Agent ninyo. Yung Cable namen hindi nagana, pinuntahan na ito dati ng mga technician kaso after 2 or 3 days bumalik ulet yung sakit. Badtrip yung BOSS ko sa inyo at saken (wala naman akong kinalaman), hindi siya makaponood ng maayos, ang laki-laki ng binabayaran ng BOSS namen sa inyo tapos ganyan yung Service ninyo ang babagal. Huhuhu. Nakakaiyak talaga, pati yung BOSS ko nagagalit saken ALAM NINYO BA YUN. Paayus naman ng SERVICE ninyo. SANA MAKARATING LAHAT NG HINANAING NAMEN SA MANAGEMENT AT SA PRESIDENT NG SKY CABLE. Sobrang LUPET ninyo maningil kapag oras ng bayaran po. Sana naman kapag may problema ganun din kayo kabilis.
Please see below the account number and previous ref.number: Account Number: 656239042 Reference Number: 905-7515
Sana makapag bigay kayo agad ng feedback within this week: Please contact us: (02) 932-0963
If you will ask me how to rate your service from 1(lowest) and 10(highest). My answer would be 1 so it means your service still have room for improvements.
539marlene pagulayan lasam(06 September 2016 4:27 PM)
Gud pm . My account# is 611671237. May problema kasi yung DIGIBOX namin sa Skycable ayaw po mag power. Last September 01, 2016 pa po di namin magamit dahil hindi nagpa power. Pwede po bang paki check. Every Saturday lang po kami nasa bahay ng araw. Sana po ma check nyo this coming saturday September 10. Kung halimbawa po sira na yung digibox magbabayad pa rin ba ako kung papalitan yung digibox?
All your contact numbers are busy. Same with the mobile numbers. Please help us with our skycable broadband billing. We payed last Aug 9, 2016 via 7-Eleven..pero mukhang di ata nag reflect sa inyo.. bat naputol yong broadband namin.. ty. Acct no is 631984215
skycable last month pa kami tumtawag sainyo about change password sa aming wifi pero wala kayong response. kahit isa walang response hanggang kailan kami maghhintay sainyo? pag alam na ng buong kapitbahay namen yung password namen. make a move sky salamat
534Ruben punzalan arguelles(05 September 2016 7:56 AM)
Sobra naman hotline nyo parati busy.... Bagong subscriber ako hangang ngayun wala pa kayo pinapadala billing statement sakin paano ako magbabayad di ko alam account no. Ko... Paki contact nalang ako sa no. To. Dahil kayo naman ang di ma contact wala kwenta hotline nyo 09236821922
Good day, Please be advised that I am a sky broadband subscriber and telling you that I am not happy with the performance of our internet and cable. If this will continue within this week, I am requesting that my subscription will be terminated soonest. I will not continue paying the services which I am not receiving the services I am expecting. Looking forward for your immediate attention on this matter as I will not pay my next month bill if this will not be acted accordingly.
hello sky patulong naman sa cable namin dahil sa connection nang TV at internet ay pinagsama nong nagkabit ngayon lang namin napansin kaya pala minsan ang hina nang internet namin nawalan tuloy kami kustumer lubos na umaasa na at nawa dagling magawa ang problema nang aming internet.
Hello sky kahapon pa po ako tumatawag sa hotline nyo at sa text din. 15 days kaming out of town at ang bill na binayaran ko kahapon due date sept. 09, 2016. I'm so frustrated bakit wala kming channels. Nakalagay sa tv screen you are not subscribe to this channel. Tinawagan ko na customer service nyo i was told yesterday na tatawagan nila ako. Namuti mata ko kahhintay! Lahat ng DIY to reboot gnawa ko na gnaya ko sa website nyo. Wala pa rin. Ngayon halos mghapon ako tawag ng tawag sa hotline busy at hindi available ang customer service nyo! Nakakaloka kayo mabilis pa kayo sa alas kuwatro kung maningil walang disconnection notice putol agad ang subscription! Pero kung may gusto mgpaputol ayaw nyo gawin! Such a poor service!!! If you cannot restore my subscription which i paid yesterday in the next 24 hours! Pls disconnect it for good! Walang kwenta! ACCOUNT # 666109015 Hindi ko alam paano nyo nammanage ang dami nyong subscribers pero sa service poor pa kayo sa poor!!! Wla kayong customer care!
Paki asikaso po yong signal nyo ditu po sa city of naga Cebu! Nakaka irita kasi yong walang taong lumalabas at kung meron mang lumabas parang sirang plaka... Kindly give actions to this situation or else were going to disconnect our connection!!!
I am already so frustrated with the services of Sky Cable. I moved to another residence last January and had long been calling your 3810000 but got no response whatsoever. Yet when it comes to bill reminders, there were replies. I had paid up to mu June 2016 bill.
I had also been texting 23662 and what i get all the time are standard replies which do not eman anything at all to me.
Anyways, to put an end to all my frustrations, I DEMAND FOR A PERMANENT DISCONNECTION OF MY SKYCABLE ACCOUNT # 637610570. AND PLEASE DON'T SEND ME ANY OTHER BILL BECAUSE I HAVE NOT USED ANY OF YOUR SERVICES SINCE JANUARY.
I LOOK FORWARD TO YOUR PREFERENTIAL ATTENTION RE MY CONCERN. THANK YOU
it's been two weeks already and haven't received any call from your end, i've spent almost hours a day calling your customer servce hotline but nobody's picking up, i already emailed my concern and same did your agent but unfortunately u dont care a damn. i've tried calling other departments and yes my concern is on the record and that they will call within 24 hours but until now no calls from you. it's so dissapointing, you have a very poor customer service.
We do not have cable channels, only local channels. 2 days already. All your contact number are busy or do not answer. Your hotline leads to a mobile number that is always busy. Please help us with our cable service. Acct no is 638568888
I don't have internet connection since the other day August 15, 2016. I called in your hotline but nobody answer. I want it to be fix. Account number 667248191. If this will not be fix until tomorrow. Just cancel my subscription. This is so disgusting. This is the second time I encountered this problem.
Na disconnect yung Sky Cable ko kasi I forgot na due ko na pala. I paid earlier at 7-11 but until ngayon, hindi pa rin bumabalik yung signal sa Sky Cable namin. I tried calling different hotline numbers niyo but no one will answer. Please fix your costumer service.
My account number is 639600718. Please fix it asap.
Would like to report our Sky Cable Gold with Account No. 605284906 is not working today August 12, 2016. E52 searching for sognal appeared on the TV Screen. I already followed the procedure as showned on your website in troubleshooting with this kind of problem but still the same. Is there any system failures or maintenance during this period or any reasons? Our location is at Bonifacio Heights Residential Condominum - Vigan Building. Trust for you immediate action and response. Thank you very much.
HELLO EVERYONE, PLEASE DO NOT BUY SKYCABLE ANYMORE, THE SERVICE IS TERRIBLE, NO CUSTOMER SERVICE, I'VE BEEN SEND MY REQUEST ALREADY TO THEIR BRANCHES NO SERVICE SUPPORT, THEY DON'T CARE MY CSKYABLE AT HOME ALWAYS AT BLK 8 LOT 23 ALWAYS NO SIGNAL, I REPORTED IT ALREADY FOR 4 MONTHS MEN NO RESPONSE , NO CALL, NO TEXT THE SERVICE IS TOTALLY DEAD!
I have been without any internet service for 37 days now and have made numerous complains thru emil - text message - voice mail - posting the complaint on their site but so far the problem is not fixed.
One person showed up last Sunday and told me that internet would work in 24 hours - which did not happen. Neither did anyone call to verify that the service was satisfactory or not.
This is unacceptable level of service. Is there any government agency that oversees the service provider or any consumer protection agency. Please let us know.
We had 2 units installed after transferring house. one unit is working fine but the other unit we can only get 2 channels We have been ringing on a daily basis and still no service Our address is. No 1 Montebello Road Banilad Cebu Can please arrange for a engineer to set up the unit Thank you Gemma
Walang dumadating na cable bill s bahay tapos ngayon may dumating na P1700, nagbayad na ako ng 1100, may balance pa ako na 600, ngayon nag inquire ako ulit yung bill ko daw ngaun ay 1300 plus, eh putol naman yong cable ko, hanggang ngayon hindi pa naibabalik ung channel sa cable ko.. paki aksyunan naman nyo, puro nalang bayad wala naman napapanood s tv
Bakit tuwing may gagawin ang SKYcable technicians sa lugar namin, nawawala signal ko, a week ago na, Account No. ko 307721503, at pagreport sa 23662 laging invalid message ang answer, tawagan man cutomer service laging busy.
gud pm just like to advise that we have no connection/signal since last night. my account no. 637742590. please expedite my connection/sinal asap. thanks. im trying to ccall your cs in cavite area but the its always busy do you have another landline so that i can call your cs?
I am a subscriber of Destiny Cable-Sky Cable now for four years. My A/C No. is 622220156. Our Sky SD box No. CDSN Serial No. 6987-1993-775 has still not been reset by the service Man Mr. Noel Recoletos who I called since last week. Up to now, the SD Box is still E-16. Please send another service team to pick up the SD Box and replace it with a new one. the S.O. # is 06885233 Type CEDB dated July 08, 2016. Please call me at 810-98-27 to let me know when they will come. Thank you
I have been trying to call customer service 3810000 but unfortunately I could not get through with one of your agents. I would like to report that for more than 1 week now that we could not access our cable. Please send someone from your service dept.to visit our place the soonest.regards.
Hi This is so frustrating it happens every month you disconnect our Internet without warning or informing us and the worst part wala kaming utang its your mistake last april 2016 were disconnected for 5 days every time I text your customer Service do not have the records then now it is happening again I since you do not have our records of payment since last april I will give you the details of our payment; If everything correct I would like a permanent disconnection because I am fed up sa paulit ulit na every month I have a complaint with company you do not have records of your customers its so pathetic kawawa ang mga customers nyo inaabala nyo wala namang utang pero mayabang kayo na magsabi i-settle wala naman akong utang; Disconnect my line permanently and I will promise you na I will file a big complaint about your company I will go to Media and tell them what a lousy company you have. Heres the details:
ACCT NUMBER 638538253 PAID 999 - AT MOLINO WESTERN UNION MAY 7,2016 FOR THE MONTH OF APRIL -RECEIPT NO 1302952143939 AT 23:39 PM
FOR THE MONTH OF MAY - PAID 193 BECAUSE OF THE REBATE GIVEN TO MY DAHIL SA KAPALPAKAN NYO NA ALMOST 1 WEEK I HAVE BEEN COMPLAINING BUT NO BOTHERED TO LISTEN I WAS GIVEN A REBATE MOLINO WESTERN UNION MAY 25,2016 AT 2:32PM RECEIPT NO.1-862952143246
FOR THE MONTH OF JUNE PAID 680.88 AT MOLINO WESTERN UNION AROUND 08:31AM RECEIPT NUMBER 1-710882952083104
So I believe I am clear na sinasabi ng customer service no i have not paid my april and may, how come me connection ako ng july if i do not pay april and may e bilis nyo magputol ni walang warning grabe. Sobrang pangit ng serbisyo sana mawalan na kayo ng mga customers because mali mali ang sinasabi ng customer service nyo.
Hi requesting your urgent attention please.. My sky cable is disable for more than 3 weeks now. Can you please help fix it soonest possible time. Cause I'm very irritated and frustrated with your service.
good evening po pwede po pa ayos namn po nag cable naman kasi hindi kami makanuod ang nakalagay kasi sa tv namin no valid sector found. nagbabayad naman kami ng maayos at nasa tama naman kami magbayad buti paayos naman ng service ninyo . thank you po kung maari ngayon na po sana paki ayos sayang binabayad ?
good pm! pede po paki ayos yong services nyo kasi minsan nawawala po yong internet dito sa cavite..need ko kasi yong net sa work ko..nkkabadtrip kau..nagbabayad kami on time tpos nwawala..please lang..salamat
Gud pm, magtatanong po sana kami if ano po ba dapat gawin kasi po bigla na lang po nawala ang lahat ng channel habang nanonood po kasi ang lumabas no signal,, tumatawag po kami sa 3810000 pero wala pong sumasagot,, hindi ko po kasi alam yung account number kasi once a year .. account name : ESTELA A. ALDANA ADDRESS 37 HERCULES ST TIVOLI GREENS SUBD. COMMONWEALTH QUEZON CITY TEL: 9313831
Good am.. Tumatawag po kami sa 3810000 pero walang makausap na customer service.. Nagtataka lang ako kung bakit nadagdagan ang billing ng wala advise from your office.. Di naman ako nagpadagdag ng channel.
Good pm, ask ko lang kasi nakapagbayad na ako ng bill nung june 19 kao hanggang ngayon wala pa din kaming cable..yung nakalagay sa monitor no sector found..paki-asikaso naman kasi ilang araw na ding di gumagana cable namin.
please paki deliver ninyo na Statement of Account almost 6 months na di niyo kami pinadadalhan. Paano kami magbabayad kung wala kaming ipresent. Gawan niyo ng paraan. 6 months na kaming walang cable. Aksyunan niyo naman po. Nagrerequest ako parati sa inyo puro kayo wait lang. Yong hotline niyo wlang kwenta. pinaikot ikot nyo lang kami. Sana bigyan nyo kami ng magandang serbisyo. follow up nyo po eto.
Anong klase hotline meron ang metro manila skycable 3 hours na ako tumatawag still no available local channel lang meron ako yong iba wala na signal wala namang utang bayad naman bills ko. account # 610506968
good morning po sa inyo taga sky cable..please do your job na pagbutihin ang serbisyo niyo sa amin dahil it's been quite long time na hindi maganda ang reception niyo sa lahat ng channels namin dito sa batasan...nagbabayad kami ng tama sa lahat ng bills niyo..make sure naman na gawin niyo rin na masaya kami sa serbisyo niyo..but right now its so embarassing and annoying ang serbisyo nyo...kaya please pakicheck nyo naman ang mga signals nyo. freezing at blurry or blard ang mga signals ko dito sa bahay ko kaya please lang..also what kind of contacts ang mga ibiinbgay niyo na hindi naman natatawagan or walang sumasagot. hotline nga tinawag pero walang kwenta. so please fixed this problem as soon as possible. thanks! my account number is 611189028
We're experiencing intermittent problem of our digibox signal. "No input" and does not power-up. Our account # is 639232336. We experience the same last May 12, 2016 and hope skycable can resolve asap coz EURO 2016 tournament is on-going.
been dialing your mobile number (091886310000) almost the whole day, sent text messages I got an auto reply that you will contact me after 2 hours but to no avail. Your 3810000 is not helpful as well. I have billing queries please!
This is to request for disconnection of my sky/destiny cable with account number 622454262 effective immediately. since my work is most of the time out of town, I dont need a cable in my house. Nobody will use it since I live alone. Besides I transfer house often.
I would like to surrender the digi box and the remote control since I will not be using them anymore.
Good day! I've been trying to contact your hotline for the past three weeks but your hotline number is not answering my calls. My problem is that my HD channels doesn't have a good reception a month ago until now. Can you please fix my signal or if you don't take any actions re your service I will transfer to other network provider. I want also to upgrade my cable services asap.
I want to follow up my application. Its almost 3 weeks of waiting. 3 inspection already but until now no connection. Please connect it soon because June 13 start of classes. I want my children to used internet.
there is a problem in my cable. i made a late payment for two months but now i already paid sence may 24 2016 but until now only local channel was functioning my cable is not working in international channel what should i do please. help me.
i just subscribe to dual def 299 and my digibox was installed last may 31, 2016. today, june 2, i am not getting any channels. the screen message says i am not subscribe to this channel. please check my connection and/or subhscription. thanks.
Iam skycable user but I got a problem with my internet connection with bayantel. The signal is so poor we've been experiencing the problem for a month and Iam planning to avail of your promos. Please advice me before I terminate my plan with bayantel. I will not take a second thought of losing my landline. Thank you and more power
I would like to request your company to relocate your cable wires that are hooked up to a post located inside my property in a subdivision in Lahug. I would like to remove the post as soon as possible as it is an obstruction. Thank you for your attention.
Hi Mam/ sir do u have a sky cable area in Aliang Martires Cavite..we are just move in there.. how can we apply what is the requirements, how much the installation and monthly Fee..Response Soon thank you.
Hi my acct #is 630624452. We are experiencing smart card failure for 2 months now. I have been calling your hotline but no answer. I tried also to call your mobile # no answer..so how can we voice out our concerns with you. We have been paying our bills religiously but you are giving us poor service. I want to cancel my sub4cription with you. The last billing will be my last payment and wont be paying anymore since we cannot watch our tv anymore
This is account no. 207724572. I have no cable service since yesterday. Your service is very lousy. You have no account personnel in charge of my account anymore. I tried calling 381000. It is bulshit and a waste of my time, it is just a recoding. Unfortunately, I just paid my bill from 4/16/2016 to 7/15/2016. This will be my last payment with you. Please terminate my subscription after 7/15/2016. THIS IS FINAL. i ALREADY COMPLAINED LAST MONTH, IF i AM NOT MISTAKEN.
Please check our cable connection We don;t have cable since May 9 up to the present . The number you have given to us is not accessible and cannot be reach our account number is 62232911 of Mr. Arturo G. Calces we are paying our bill religiously please. pay attention with your client problem.
CUSTOMER SERVICE - VERY VERY POOR.. 1. Sky has this 23662 TEXT Service... pero heto ang ginagawa nila.. pag SUBSCRIBE ang avail mo, may tatawag agad.. pero pag HELP or REPORT, it will take DAYS bago may tumawag.. AND TAKE NOTE OF THIS... mag RING iyong phone mo ng ONCE lang.. tapos CUT na agad.. tapos may magtetext, na Your number has been contacted, but no one answered the phone.. something like that.. IN SHORT, STYLE lang nila yon.. kunwari may MISSED CALL lang.. tapos sasabihin, tumatawag at hindi sinasagot... PAG KIKITA sila, SERVICE AGAD.. pero pag CONCERNS or PROBLEMS, IIWASAN tayo ng SKY... 2. CUSTOMER Service via hotline --- NO ONE ANSWERS the phone.. Kunwari ulit may hotline, pero hindi sinasagot pag concerns ang itatawag mo.. --- VERY POOR Internet.. HIGH PING - Delay and LAG.. --- VERY VERY POOR CUSTOMER SERVICE
The audio and video display is problematic. The images appear with small squares - pixelated effect. We have tried changing the RC cable but to no avail. We switched off the tv and the cable digibox, and at first, it worked but after some 20 minutes the blurry display happened again. We switched off again and now, it is still pixelated - same display as if you are playing a pirated cd.
Please check our connection or the digibox. I think the problem lies there. I hope you can check it very soon.
am reporting our sky cable,its been down for almost a month and we have been calling your hotline since its has begun. we desperately disappointed to your service since nobody came to assist us.i hope this letter will reach your office. hoping to get a feedback from you..account number:619273052
432Pacita Santos / geoffrey santos(06 May 2016 12:37 PM)
Account # 608 520 422 kindly send statement of account and request for checking the cable only one is functioning since december Please my previous bill kindly detail my bill. It so hard to contact your office since december please .big amount was charge to me
Please be informed that I have already paid the full amount of our balances for broadband and cable connection. I have already sent the copy of receipt thru e-mail but still, we have no broadband connection. Please refer to my e-mail sent to email@example.com and firstname.lastname@example.org
Account Name: Shiela S. Lazo Account No.: 654953932 637416685
427Lorraine Theresa Z. Fetalcurin(02 May 2016 7:48 AM)
In behalf of University Hotel with account# 617671050, web are requesting your service support to please check our connection....we don't have any cable since friday(April 29, 2016)...Kindly priority please because all of our guest are complaining...Thank You...
"I live in Salcedo Village Makati, and received the E017-0 No valid sector found." After turning the box off and on again multiple times it still does not work. I rent the condo where the service is provided and do not know the account number. Any ideas?
how will i able to pay my monthly bill when i still dont receive my billing account and disconnected our internet that fast?????!!!!!!!!!!!!!!! CAN YOU PLEASE IMPROVED YOUR SERVICES!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have sent a text message for a "call back" since yesterday. This is regarding account number 6124022361. We have no signal since yesterday. We cannot even call the hotline numbers that you provide, even the ones in this page "0917-631-0000 (Globe) 0918-863-1000 (Smart)" They cannot be reached"
@ 80% reliability, I have been with out internet connection for a couple of days and with erratic connections that keeps on disconnecting. When would this be fixed? and do I get any discount on my bill for not having internet connection for more than 80% connection?
Good Day! Can you please look into our cable connection. Our subscription is partially disconnected. We have paid our bill since April 12, 2016. Nobody is answering your cavite hotline. Personal CCCSR number is always can't be reach. Our acct. number is 638025175. Thank you very much for looking into this matter.
good afternoon,i would like to ask a copy of the last statement of account of account number 662087955 as i already talked to accounting department last sunday and agreed that she will email the request soonest but until now i havent received the said request.please send it to my email as soon as you receive the following request, thank you.
I have been trying to get to your customer service by phone but failed. I cannot use my broadband and cable at the same time. I hope to get to talk to somebody to have this problem fixed especially so that I have been up-to-date with my payments. If ever, I do hope as well for sky to send a team this Saturday to our home to check what has been wrong with our connections, My daughter badly needs to use the internet with her current job right now. We hope this can be done without having to sacrifice watching our favorite tv shows.
I want to apply sky cable but its hard to contact all numbers listed on your site. Please let me know who is the right person and right number I need to dial, I always experience when I dial the number just only ring,
hi..i just want to ask how much is the remote control of the digibox?if i buy the remote should i still installed or i can use it right away..hir is my contact number 0977-7305618.. thank you and hoping you can answer my inquiry..god bless
JD Marfil 09054459448, 09989532331 skycable agent is super unreliable so dumb. do not deal with her. she turn off her phone. She will register your name in the system then she is gone so no other agent can help you. Now i am stuck without internet..
I would like to ask if this account #201075831 is already paid for this month? I received the statement of account dated 30 March 2016 and the due date of payment is on March 9, 2016. Please confirm ASAP!
My accunt number is #648184778 located in Paranaque city, my sky cable box has been dead or no power and I've been trying to reach your customer service since March 18 but your system is so crafty, your answering machine doesn't even recognise the numbers I pressed according to it's instructions ... where are your real people? I happen to speak to one of them but she's too lazy to help and said it's the wrong department. Please if you can not fix my sky cable box .. just cut off my subscription so I won't have to pay a useless services. Here's my mobile number 09175357307.
Hotline numbers are all not working (please update your true and working contact numbers). Please improve your customer service level (very poor). I need to talk to a customer agent with a sense of urgency on your end.
This company, Sky cable, will do anything and everything to avoid talking to its customers!! This is the top 5 worst companies in the Philippines.
Someone came to our house more than one week after the schedule date to fix our cable and instead of fixing a few channels with poor reception to no reception, we now have no signal or cable at all. No channels.
Ang galing talaga mga tao niyo. Switching to Cignal.
Everyone switch to another company. The channels when we subscribed to Sky many years ago were much better!!!! More channels and less interruptions.
Greetings: May i request your good office, to please let me know why my sky cable was disconnected immediately while I know that my account is current. no delayed payments. SA No. 2170776 and my Account No. is 656463341. Thank you very much for your kind consideration on this matter. Very respectfully yours
there's so many telephone and cellphone number listed in your site unfortunately we can't contact any of that number! whats' really the problem? been calling even your main office in manila, to think it's a long distance call, we can't contact your office here in cavite, instead of relaxing after office work here we are trying to contact you because of your bad service! i just hope you'll find way to answer our problem...please check my record been your subscriber for so many year, hope to get feedback from your office SOON!
This is too much!!! Instead of 8mbps that we suppose to enjoy on skycable, we are only experiencing almost to 1 mbps speed of the internet connection. Pls. Do something, u can visit our place here in bgy.pagasa mandaluyong city. Acct. No. 621437666
388dionisio g. pantaguan(24 February 2016 12:14 PM)
Suggestions/Comments: In your pliers shows that I would like to install your SKY CABLE NETWORKS in 3Mgbites which in the amount of 999 in your promo ads that I'm interested to but upon installation of your reps personnel in shows that the results was not in 3MGB only 1MGB we contacted 4 times of MR ADRIAN REDITO the IT installer he told me to wait someone will go to our house for inspections, but still up this time we are waiting of those alibies, pleased act of this misrepresentations of your personnel. My/Name/address: LT DIONISIO G. PANTAGUAN PN(R) B16 L8 AFP VILLAGE PHASE 2 BGRY PINAGSAMA TAGUIG CITY cell#09085071123
It seems your customer care hot line is a scam the same as your service,, you bill me for very poor substandard internet, its .3 mbps not the 2 mbps you bill me for. now you are demanding full payment. sky cable really should be ashamed. I am filing ESTAFA.
Hotline numbers are all not working (please update your true and working contact numbers). Please improve your customer service level (very poor). I need to talk to a customer agent with a sense of urgency on your end.
I have an issue with your hotline service. It does not work. I have tried without success to contact customer support on the local Bacolod number and also the Metro Manila number, I get to the point where I am asked for my account number, press 1 as asked to confirm it is correct then all I get is silence, nothing further. We have had a signal outage here since 1545 this afternoon. All I want to do is report it and have the signal rectified. This is very poor customer service indeed. Please fix you new system or revert to the old one where you could actually speak to someone. I hope someone actually reads these things and does something about it. Thanks Greg
I would like to report a tapping activity here in our area specifically at 67 Fort Santiago St. Bago Bantay, Quezon City. Please check and the said illegal tapping be penalized. Thank you for your kind attention. Terry
why am I waiting for some one to fix my connection for 1 week now when I go to the sky cable office here in gensan I get all kinds of story's why they cant do something all i'm asking for is what i'm paying sky cable for I shouldn't have to pay for service i'm not getting that put's me in the stupid list anyone here in the Philippines having the same problem if so we need to band together
I can't get the signal on any of our 2 cable connections. The message on screen is "the service currently scrambled". It can't be due to bills unpaid cuz we are up to date with payment. I can send you confirmation of payments if needed. What seems to be the problem?
I got three skycable accounts at home. One is not working for three consecutive days now! And none of your hotline numbers is working! What kind of service is this?! You get back to me asap, otherwise I'll bring this concern to DTI and national TV!
hi, Please provide a customer hotline for us to connect to any of your representative. Your hotline is not working and nobody is answering to any of your posted numbers. I guess it is our privilege as customers to get any information regarding our concern on your service. Please get back to me very soon. Thank you.
Is it true that SKYCABLE in Davao is in or about to go in bankruptcy? I have heard that service level are deteriorating and some people are short paying to get credits for outages and poor picture quality and also that the customer service phone system Davao does not work months on end. that number is (082)244 0676. When the automated attendant system comes on and asks for numbered problem selection, the system doesn't recognize the input for several months now. So, no help line and no cable or bad cable picture almost continuously. For me, that is the road to bankrupcty.