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Touch Mobile (TM) Customer Service | Hotline Number
Republika ng TM: Astig Tayo Dito! If you have problems or concerns with Touch Mobile (TM) services, you can contact its customer service hotline number.

Using your cellphone or iphone you can call TM Customer Service Number at  808.

You can also send your concern or ask an inquiry to Touch Mobile (TM) email address: talk@globetel.com.ph.

For 8888 promos, balance inquiry, unbilled charges, GCash, Roaming or Share-A-Load, just dial *143# and press the call button to access our self-help menu for FREE

Touch Mobile Logo

About Touch Mobile (TM)

TM otherwise known as Touch Mobile is a mobile service brand of Globe Telecom, one of the largest telco companies in the Philippines. It officially launched on September 12, 2001 to cater mobile services to the middle class. It evolved in serving the lower class as well. Over the years, it became popular for its very affordable rates.

Need some help? Do you have concerns or problems with TM? Post them in comment below.
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Total comments: 1404
1404 jaz   (29-June-2016 2:57 PM)
808 customer hotline nyo wala ba option don to talk a customer center representative to talk with...kc d ako makapagregister sa international promo nyo lagi reply ng 8888 hindi pa maproseso ang inyong request try again later ... sobrang need ko to international promo nyo to call asia,pls.help

1403 osqui   (29-June-2016 1:50 PM)
Nagpa change sim ako. Unnoticeable na hindi ko na record ang mga contact numbers ko sa sim card ko. May chance ba na makuha ulit ang sim just to get the numbers only.

1402 vince   (28-June-2016 2:58 PM)
i cant send sms and i cant make a call

1401 ismael michael dula   (28-June-2016 3:32 AM)
Good morning but hindi po ako makasend kahit unli pa ako tapos nagpaload ako ulit yung niload ko ang kinuwaan. pakiayos naman po ito maam and sir.thanks

1400 Anne mortell   (26-June-2016 4:34 PM)
I cant make a call or text message.

1399 fiena   (24-June-2016 8:50 PM)
jow can i reach customer service representative?

1398 kwin   (24-June-2016 7:17 PM)
Lagi niyo po kinakain load ko

1397 Jade   (24-June-2016 3:49 PM)
I cant send message on of my contact. But i can send to others.. also i can call the number.. please send me message to fix this. Or please call me. 09753470750 this is my number.

1396 Jen   (23-June-2016 9:53 AM)
Bakit ganun kahit hindi pa ako nakapag register sa TM COMBO pag mag register ako ang reply sa akin registered pa ako? Help please

1395 maries dador   (22-June-2016 9:13 AM)
Hi TM Customer Service,

I keep on registering on you unlicalls promo but I always received text from 8888 saying "You are still registered to TM promos" even if I'm not. What should I do? Please help me.

1394 Eliza toledo   (21-June-2016 12:04 PM)
Bakit kinaltasan ako ng tm samantalang di naman android ang cellphone ko para makapag games tapos may utang pa me na 135 pesos anong klaseng network ba kayo di niyo ba nattrace kung android o hindi ang cp pwd ayusin nyo kaltas kayo ng kaltas at pakibalik ang 20 pesos ko eto yong # 09056947362

1393 Eloiza Joy   (12-June-2016 8:10 AM)
Please send me confirmation if i already registered please.

1392 Alyana Shavene   (10-June-2016 5:14 PM)
How to unlock my sim pin? This is my number 09361271392. Please reply me via email. The note saolid that MOBILE NETWORKS HAVE BEEN PERMANENTLY LOCKED BECAUSE YOU HAVE INCORRECTLY ENTERED SIM ME LOCK 10 TIMES. PLEASE CONTACT THE OPERATOR.
I hope you can help me as soon as possible. Please . Thank you.

1391 mary guen lajom   (08-June-2016 2:08 PM)
Good afternoon. hi, Im a Tm user and I would like to ask why my old number is activated? But almost 1 year and months na po damage yung simcard at tinapon ko na. Pero lastnight when my sister accident dial my old number it was ring and meron pa sya narecieve na text message galing sa number na un, and I try to dial the number naconfirm ko actived. Here the number (09356904098). Possible po ba na magkaroon ng two numbers na magkamukha? I hope you can help me. Please reply via email. Thank You

1390 mary gueen lajom   (08-June-2016 1:35 PM)
gudpm. tanong ko lang po kung bakit ung dati ko number ay meron kamukha.samantalang matagal ko na po di nagagamit yung simcard na un at sinira ko na at tinapon. pero lastnight po ng idial ng kapatid ko ung number ko (09356904098) ay nag-ring po eto. maari po ba magkaroon ng dalawang number at magkamukha pa.sana po masagot nyo Kaagad ang tanong ko. Salamat po

1389 Michelle   (06-June-2016 4:13 PM)
i would like to confirm if there still FREE FACEBOOK for the user who registered any surf promo of TM?

Because, June 03, i registered to GS 99 good for 1 month since what i only need is free facebook but after registration, i received messages from unknown that "nakahinto muna ang iyong internet ........ and so on "

Until today, i cannot use the free fb.

1388 charly bonggo   (06-June-2016 12:10 PM)
hi, TM CSR , why i cant register tm promos na nasesend to 8888 since binili ko ang new sim ko last 2 months ago hindi ako nakaka register puro sorry subukan ulit bukas. hoping for your fast reply

1387 julius estonilo   (03-June-2016 1:21 PM)
hi tm CSR ask ko lng every time nag papa load ako at mg pa register ng promo nyo exp. C10 laging sinasabe na
=" Sorry, kasalukuyan ka pang naka-register sa ibang TM promo na hindi pwedeng gamitn kasabay ng TM COMBO. Hintaying mag-expire ang iyong current registration para makapag-register sa TM COMBO."/);
kahit di nmn ako nka register mg two weeks na ito ganito...
pls reply via email. or meron po dian alam kong pnu ayusin tong problem na to tnx.

1386 jelca putis   (02-June-2016 3:13 PM)
Good afternoon! just want to clarify why my load balance is deducted 5. I registered c20 promo but bakit my add on na deduction na 5 it should be 20 lang.I hope for your favor response.Thanks!

1385 Analyn Llorico   (30-May-2016 1:55 PM)
Why I can't load my call card to my tm sim using *143#

1384 May ann talagtag   (27-May-2016 10:11 PM)
Hi! I would like to ask why i can't access facebook even if im registered on your surf promo? Please help me! Thank you

1383 corin   (26-May-2016 12:00 PM)
TM texted na expired na ang combo ko so nag load ako then nag register after which, naka receive ako ng txt na registered pa daw ako sa combo 20. WTF? Since yesterday hindi ako makapag unli. Pwede ba kayong magbigay ng specific date kong when ninyo maaayos to?

1382 BECHIL AMBA   (26-May-2016 10:53 AM)
Good day!

Im a new user of TM . Im still registered to a ComboAll20 promo but i cant call and my extra load was lost and consumed. What happen? I call to 808 then the operator answer that the number i entered is Invalid? what happen to your network? Please I need an answer? it happen everytime i registered to the promo? Please fix the issue my number is 0975 614 9966. thank you

1381 Jere Tandug   (24-May-2016 10:17 AM)
TM why is it that P10 or certain amount is being deducted from my load from time to time. I can't understand it. Explain please and stop it.

1380 alex ignacio   (23-May-2016 9:26 PM)
my unli promo expired and i kept on subscribing but 8888 kept on texting me that i still activate or subscribe already and my load decreased. what shall i do

1379 alex ignacio   (23-May-2016 9:23 PM)
ayaw mag register ng UNLI.. sabi sa text nakaregister pa raw pero hindi na.

1378 lovely facultad   (20-May-2016 8:47 AM)
after i bought my tm simcard today, i immediately put it on my phone. but after It was turned on, the network says "Emergency Calls". i can't dial *143# because it was not yet activated. please help me on this. i don't know what to do. my phone is a touchpad

1377 nicole vasquez   (19-May-2016 1:38 PM)
after my subscription has ended, I kept on subscribing on any promos but when i am finished with my subscription 8888 always says that i am still subscribe to a said promo so when i started to text or call someone, my regular load decreases... what should i do?...

1376 alfred   (18-May-2016 7:54 PM)
this is my no. of my PUK sim 09357583651 please sir i realy ned the PUK code kindly send it to my another no.? 09058018918 cause i lost the simpack so i have no idea how to find the PUK code please :(

1375 alfred   (18-May-2016 7:52 PM)
sir i always trying to call 808 bat it says im in a query :( i just want to know how to un PUK my sim it accidntally PUK bat i did'nt have the sim pack to know the PUK code :( please help me theres some important client there :(

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