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Touch Mobile (TM) Customer Service | Hotline Number

Republika ng TM: Astig Tayo Dito! If you have problems or concerns with Touch Mobile (TM) services, you can contact its customer service hotline number.
Using your cellphone or iphone you can call TM Customer Service Number at  808.

You can also send your concern or ask an inquiry to Touch Mobile (TM) email address: [email protected].

For 8888 promos, balance inquiry, unbilled charges, GCash, Roaming or Share-A-Load, just dial *143# and press the call button to access our self-help menu for FREE

Touch Mobile Logo

About Touch Mobile (TM)

TM otherwise known as Touch Mobile is a mobile service brand of Globe Telecom, one of the largest telco companies in the Philippines. It officially launched on September 12, 2001 to cater mobile services to the middle class. It evolved in serving the lower class as well. Over the years, it became popular for its very affordable rates.

Need some help? Do you have concerns or problems with TM? Post them in comment below.

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"Touch Mobile (TM) Customer Service | Hotline Number" was written by under the Directory category. It has been read 219741 times and generated 1871 comments. The article was created on and updated on 08 March 2015 .
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Total comments : 1871
JANICE   (03 April 2018 2:04 PM)
good pm,ano po ba problem ng system nyo?kakaunli ko lng pero hindi ko magamit ni hindi ako makatext,sayang lng ang load ko,twice na nangyari to,ngg email ako pero wala nman action or response galing sa inyo.tumatwag ako sa customer service niyo pero wala naman sumasagot puro recorded operator lang naman mga yun?

philip   (02 April 2018 4:25 PM)
Putang ina bakit di ko magamit data ko sayang load ko puta palagi na lang kachat ko na kayo tmputang ina nyo wala man lang solusyon na maibigay nasasayang pera ko putang ina na nyo laging lag laging hindi makakonek ultimo messwnger di makakonek putang ina ayusin nyo, bigay nyo number nyo ng makausap ko kato putang ina nyo!

KRISTINE MAE   (24 February 2018 3:51 PM)
Hi good day , I would like to ask for a help. My sim card can receive a call but I ca not receive any text messages. I hope you can help me , Thank you so much .

Rhanleynickmendoza   (24 February 2018 3:02 PM)
Why I cant call . But I load A20 whyy?

Cariss Mae Llanes   (21 February 2018 6:12 PM)
How can i get my new PUK code 'coz my simcard i blocked???

Java01ph   (20 February 2018 6:21 AM)
TM Customer service, im always receiving txt notifications that KA TM! kakagamit mo lang ng Internet mo, kahit hinde naman ako naka data, not even registered sa gosurf promo nyo. kumakain din load ko. 10pesos everytime ma receive ko ang notifications. hinde din naka register sa SMS inbox ko. kaya nag screen shot na lang ako palagi.. hope you have a favorable response on this matter.

Haidee   (19 February 2018 3:45 PM)
Bakit po ganun nagpaload ako nung Feb14 at nag register ako that day tmplan150 then pagka register ko may text kgad duedate ko is Feb16 na agad.. Dba pag tmplan150 half month bago expiration??? Sna mabalik sakin ung lod ko or kc almost 2 days ko lang ngamit hung tmplan150 aba saying ung perang niload ko

DINDO   (09 February 2018 12:45 PM)
good noon,

sir/ma'am problema ko po ang prepaid number ko kasi lagi nalang po nawawala ang load ko kahit kakarating lang. At ang sabi noong try ko tawag sa costumer service niyo na may utang paw daw ako. Ang tanong ko paano ako magkaka utang? And bakit ganun? sana naman maayos ninyo ang problema kung ito.

Anne   (07 February 2018 6:14 PM)
Pls paki ayos naman yong service no nag load yong tito ko ng 360 Para Sana 1mon pero yong pag register na ubos na dw yong load?ano to lokohan?keypad yong phone nya Kay nd pwd MasaSabi na data charge yon.

Camille Estiller   (28 January 2018 8:42 PM)
My load is always registered to tipid promo 30 that is unlimited calls/text for 7 days.
Lagi ko ginagamit ang unli calls during night time at lagi po ako nakakareceive ng text na mataas at di pangkaraniwang paggamit ng pantawag.
Bakit po ako nakakkareceive nito? unlimited calls naman yung naka register??

Boris Jam Eldrid   (28 January 2018 2:15 PM)
Please paki ayos ng promo ko, kahapon ko pa lang na register yung GG50 surf, tapos 500 MB ngayon ubos na? ano toh lokohan? please paki AYOS!

Abie   (25 January 2018 12:53 PM)
Provide a good contact number to speak with a customer service or a higher support. 808 is not helpful at all. I have a lot of concern with the network or issues as well. You keep on debiting regular loads even if I am not using it or not using my data. This is not the first time and I am very disappointed with the service!!!!!

Abie   (25 January 2018 12:51 PM)
Provide a good contact number to speak with a customer service or a higher support. 808 is not helpful at all. I have a lot of concern with the network or issues as well. You keep on debiting regular loads even if I am not using it or not using my data. This is not the first time and I am very disappointed with the service!!!!!

Mary Cris   (12 December 2017 5:14 PM)
Hi good day I just want to ask why I can't register to Gowatch29 kahit naka pag registered na po ako sa GS50

john aristotle m. de leon   (08 December 2017 1:07 PM)
pwede ninyo po ba akong tulungan kasi po na PIN BLOCKED/PUK BLOCKED po yung SIM card ko na TM eh, nakalimutan ko na po yung PIN #, sana po magamit ko pa po yung sim cad ko,thanks!?

mae   (07 December 2017 10:59 AM)
bakit mahirap toagan ang 0977 na number

athena   (03 December 2017 10:48 AM)
kindly respond to our email for our concerns. we pay for the load and yet we receive nothing in return. I emailed you before re my October 27 load that wasn't consumed pero na-zero out ang balance ko and same as now, like couple of minutes ago pa lang ako naload-an and nabawasan ng Php 10.00 na dapat ay pang register ko na considering na naka-off ang data ng phone ko at may wifi kami sa bahay. Like, hello, baka dahil sa charging ng battery kaya nabawasan??? LOL you're kidding me. I'm in an emergency situation kaya ako nagload agad! Repsond to our emails!

Jennie   (03 December 2017 7:08 AM)
From 100 na load nhayon 40 nalang gigil much.. Next time alam ko na hinde na ako magloload ng malaki.. KURAKOT talaga. ASTIG

Jennie   (03 December 2017 0:15 AM)
Nagload ako pero dahil my wifi kami so hinde ko nagagamit ang data ang hinde pa nagagamit kagit isang text or tawag ang load ko pero nagulat ako na may nag mesaage na nagamit ko ang data ko.. Bakit po naging ganun 15 pesos ang nasayang sa load ko... Bakit naman po ganun?? Please naman po paayos nalang po buti nalang hinde pa ako nag line baka magulat nalang ako malaki na bill ko.. Please sana kahit dito nalang WALA NG KURAKOT.. para sa ekonomiya.. SALAMAT PO.

erin galang   (02 December 2017 12:42 PM)
PLease, we need immediate response about our concerns. Nag email nako pero walang response. Kindly approved para po maipaabot kung di man nabasa email ko. Nakakainis lang na nakakairita, nagpapaload nga kami for emergency tapos kukuhanan lang ng load. To think di naman nakasubscribe sa kung anu anung promo. Ok lang sana kung once lang, e kaso po everytime magpaload, di lang nakaregister agad zero balance agad. Pakigawan po ng immediate action to. Di rin kayo mareach sa customer service hotline na binibigay niyo. thanks

reymar de guzman   (30 November 2017 12:35 PM)
bakit nawalan ako ng load worth of 30.00 wala nman ako ginawang ibang service ng tm...nka register ako ng a20 at supersurf50...tapos ngulat ako pag gising ko kanina na kain na ung load ko..bakit ganun ah...

freja sales   (26 November 2017 7:10 PM)
pwede po mlaman nagpaload ako ng 70 noong nov.24 kasu ngayon wala na po diko po nagamit ung load 3 msg lng nabawas dun sa 70 load ko di nmn ako ngsubscribe sa promo o data nyo kc may wifi nman kami pwede po mlmn kung bkit nawala ang load ko ng di ko nmn ginagamit

freja sales   (26 November 2017 7:00 PM)
nagpaload ako nov 24 ng 70 knina ngmsg sakin ang tm na wala na ako load at 3msg lng nagamit ko sa load na un wala ako subscribe na promo ng tm kc may wifi kami bakit ganun?pwde po mqlman kc muka ata nagiging thief ata network nyo.

John cristoper comador   (24 November 2017 0:25 AM)
Please help na puk yung SIM ko need ko ito ma recover pero nawawala na yung SIM bed . Ano ba dapat kong gawin?

John Holt   (18 November 2017 6:04 AM)
Kailangan mo ba ng mga mapagkukunan upang simulan ang iyong sariling negosyo? Kailangan mo ba ng mga pautang upang bayaran ang iyong mga utang o binabayaran mo ba ang iyong mga bayarin o magsimula ng magandang negosyo? Kailangan mo ba ng mga pondo upang pondohan ang iyong proyekto? Nag-aalok kami ng mga garantisadong serbisyo sa pautang sa anumang halaga at sa anumang bahagi ng mundo (mga indibidwal, kumpanya, broker at institusyon) sa aming natitirang rate ng interes na 2%. Para sa pagpaparehistro at higit pang impormasyon bilang tugon sa sumusunod na e-mail address: [email protected]

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beverly grace betonio   (16 November 2017 8:49 AM)
ma'am /sir,
magtatanong po sana ako hindi ko na po kasi ma gamit yung sim ko po sa tm kahapon po sa umaga ok pa po nang hapon na po hindi napo ako makakagamit no network po ang lumalabas ito po yung number ko po 09368829500 yan po Sana matulongan niyo po ako ma activate kasi po kailangan ko po sa business ko. yun po kasi yung ginagamit na number nang manga costumer ko para macontact po please help me po..

Cy   (15 November 2017 8:47 AM)
Why is it that palagi na lang nananakaw ang load ko. Not once,twice or trice but many times. Naka off naman mobile data ko kasi wifi ang ginagamit ko.hindi rin ako naka subscribed sa 2363, please kindly fix it. I know madami din ang nabiktima hindi lang ako. Thank you. Hoping na maayos niyo to

Paolo   (10 November 2017 7:31 PM)
bakit ndi ako makatawag sa isang contact ko na tm network? Pero kapag tinatry ko s ibang nuber nakakatawag nman ako. Ang sinasabi s call ko is need ko raw mag reload pra makatawag but kakaregister ko p lng ng C20 which is 120mins call to globe/tm. Kahapon sira ang system ng tm kaya ndi kami nakapagregister nung nagpaload kami. At the end of the day kaslanan nyo pla. Wla man lng remedy ang tm network dahil sa na down ang system nyo? Magsosorry n lng kayo, pero kapag ang customer ang nagkamali charge agad s load nmin. paki ayos nman ndi ko n a nagugustuhan yung tm/globe network. Wlang remedy nakain load ko akala ko na register n yun pla downsystem nyo and bakit ngayon ndi ako makatawag s isang tm number?

shiela   (07 November 2017 7:22 PM)
how to unsubscribe from rewards subscription og tmc5

Neil Lindayao   (07 November 2017 4:13 PM)
Hi! Hindi ko po matawagan yung *143#. Pag tinatry ko tawagan namamatay agad.

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