Bluetooth on my Tronsmart is not working. I don't see it on other devi

"Dear Customer,

Thank you for purchasing our product and sorry for any inconvenience caused you. Could you please reset the mega by holding play/pause button to reset and try again."

Mine has freaked out on occasion and been non responsive like that. Indicator lights on but nothing happens. Not even a reset has helped. If you haven't tried a reset though, press and hold power button or hold power & eq buttons at same time, like 10secs. There have been times I just left it alone and few hrs or day later it's fine...

"I bought two of these and one represents itself as: Tronsmart Element Mega, like it supposed to, but the other one appears on bluetooth list as: NGS Roller Creek, which I understand is a totally different product by another company. Therefore the two speakers CAN NOT be used together with TWS (True Wireless Stereo) function as they won't connect to each other.

My thinking is, the manufacturer ripped off the NGS Roller Creek firmware and forget to rename it.

There is no support and no way to get any help, but in this case there's nothing to be done.

This will never happen if buy product from the well-known brands like: JBL, SONY, etc. Therefore TRONSMART will never become one of these brands."

What a load of shite! Bought two of these and though I can pair individually, when trying to connect two together following the CORRECT sequence, one speak plays, stops, plays, stops like it is trying to reconnect whilst the other speaker (main) works perfectly. &&^&^$^ rubbish system. Complete waste of money.

I bought one tronsmart t6 mini and cant paired with any device.None device find the product.

"Hello,

I have a tornsmart element Mega from 1 year ago without problems. Suddenly one day, it doesn’t work. I charged for one and a half day, and still doesn’t work.

It remains without blue led, and the MODE with blinking red light.

What should I do?

Thanks"