A subsidiary company of Mediaquest Holdings, Inc., Mediascape is licensed to offer CIGNAL HD and CIGNAL Digital TV. If you have concerns such as the installation, subscription, bills or others problems with CIGNAL, you can contact them through the following:
CIGNAL Customer Service Phone Number: (02) 244-6251. (between 6am to 12 midnight). This is not free of charge if you call from outside Metro Manila.
Other Phone Numbers
(02) 888-5555
(02) 622-2096
6-222-096
1-800-10-244-6251
Mobile Phone Numbers
09499977600 (Smart/Talk N Text)
09499977601 (Smart/Talk N Text)
09499977602 (Smart/Talk N Text)
09499977603 (Smart/Talk N Text)
09176588888 (Globe/TM)
09999955844
09327996539 (Cebu area)
09084857436 (Cebu area)
391-800-8000
Email Address
cignalcare@mediascape.com.ph
care@cignal.tv
sales@cignal.tv
visminsales@cignal.tv
My Personal Experience:
When the time comes that you need help for your CIGNAL, it maybe also the time that you may feel neglected with their customer service approach. I'm sorry if you also experience disgust or hate. I felt the same way too.
When I called the said Customer Service Phone Number, I wasn't able to successfully called them. Upon calling that number, you will be opted to choose a language: ENGLISH or TAGLISH by pressing in your phone keypad No. 1 (for English) or keypad No. 2 (for Taglish). When I pressed either of the numbers (1 or 2), it didn't work. The automated human voice kept repeating again and again. My cellphone was working in good condition and all keypad buttons were working. What I thought...maybe CIGNAL disabled the menu options of the automated call response.
I hope CIGNAL would provide a toll-free, convenient, and very accessible customer service phone number.
The next thing I did was to send a message to their email address. But unfortunately, CIGNAL did'nt respond to my concerns. They will only reply an automated message that doesn't provide immediate help to a CIGNAL subscriber.
This is the automated email message CIGNAL would reply to you:
Thank you for reaching out to Cignal Care. We acknowledge your email. Please expect our response within 48hours regarding your concern. You may view our website www.cignal.tv<http://www.cignal.tv> for more details on our offers, products and services!
Catch Pacquiao vs Marquez III LIVE and COMMERCIAL FREE this November 13. Order now until October 23 to watch the fight for only Php450! Regular price of Php550 applies after. To order email cignalcare@mediascape.com.ph<mailto:cignalcare@mediascape.com.ph>. Per DTI-NCR Permit No. 7595, Series of 2011.
Good news!
Paying your Cignal bill is very easy! You can settle your account thru LBC, SM, 7-eleven, and Metrobank branches Nationwide. You can also make payments online thru BPIexpressonline. For more details, you may choose payment options menu on our website. You will receive a confirmation text message upon posting of your payment*.
*Make sure that your account details are complete and accurate. To update your account info, email us the following:
1. Account Number
2. Account Name
3. Billing Address
4. Email Address
5. Landline Number
6. Mobile Number
_______________________________
DISCLAIMER
The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.
IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, please notify us immediately by responding to this email and then delete it from your system.
MediaScape, Inc. is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay of this receipt. The content of this information may contain views and opinions which do not constitute a formal disclosure or comment unless specifically stated by MediaScape, Inc.
END...
As a CIGNAL subscriber, could you please share to us your experience (positive or negative)?
If you are an employee or an officer of CIGNAL/Mediascape, could you please enlighten us with your customer service approach?
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"CIGNAL Customer Service Phone Number" was written by Mary under the Directory category. It has been read 156431 times and generated 490 comments. The article was created on 08 June 2013 and updated on 08 June 2013.
You may post good or bad customer reviews in the comment below.
Good day! have problems with our Cignal. because only those channels that use .. 21,30,56,57,63,102 channel. What is the process to restore another channel .. we have no shortage of Cignal.
not a customer yet. using cable now. I live in savannah subdivision,oton,iloilo philippines. would like to be contacted by dealer to install satilite dish in my home. please send me email with info
I would like to post a complaint on how your company somehow always gets the best out of their customers. First off, why do you just cut out services without any prior notice? Without any bill whatsoever coming to our house, if we did subscribe to a mobile type of billing, numbers are still subject to change, as to which you should ALWAYS send a copy of the bill to the service or billing address, and while we are at the subject of having the services cut off because of the so called delinquency on our account that we do not know of in the first place (let's face it, the mobile billing? not really a good idea...) when we did pay it off, you guys don't even bother to turn our services back on? Are you guys retarded at some level that you would still need to wait and hear from us to have the services turned back on? We are still currently without services for almost two months now, exactly February 28, 2015, when we also did pay off our bill the exact same date, so I DEMAND A COPY OF MY BILL SENT TO ME!!! NOT JUST ONE TIME BUT ALL THE TIME, WORK LIKE A NORMAL COMPANY!!! NOT THE KIND THAT RIPS OFF THEIR CUSTOMERS!!! Disregard this letter and it will go public!!! You know how social media works nowadays, let's see how many customers will still subscribe to you, I'll be using my sons email address if you happen to "feel the need" to reply. My name on the account is Arlene Presbitero Sideno, my account number is 9010775340, address is Block 2 Unit 17, INC Compound, Luzon Avenue, Matandang Balara, Quezon City, the number listed on the account is 09433209223, which is already non-existent, the number that I am using now is 09273516355, fix this problem that you have started by just disconnecting our services with blatant disregard on what's the customer's knowledge of their bill.
HI CAN YOU PLEASE GIVE ME THE TELEPHONE NUMBER IN CIGNAL BUTUAN BRANCH ? AS SOON AS POSSIBLE HAVE SOME PROBLEM IN MY MOTHERS HOUSE .... I WANT TO CALL IN BUTUAN BRANCH I HAVE PAID FOR ONE YEAR BUT THEY CUT OUT AND NOT HEAR WHAT MY MOM SAID OK IM IN NORWAY I WILL TRY TO CALL THEM IM HE ONE WHO PAY THE WHOLE YEAR ACCOUNT NR.11029211
good pm sir. i had a problem with our cignal channel. we paid our bill this last wednesday (april 1) but our cable isnt working until today. please help us to repair this system.
Acct#:11300938 Account name: William Macalma Address: Mangahan Drive, Barangay Poblacion 5, Magallanes, Czvite I already paid my previous and current charges and still my cignal isn't workiong properly. please kindly check and give some action on this. thank you
Account#9009966137 Account name william geradila Address : blk20 lot25 northville4a subd.barangay lambakin.marilao.bulacan ..i aleeady paid my previous and current charges and still my cignal isnt working properly..please kindly check and give some action on this..thank you
Acct#:9010728783, acct name:oligario g pereira, address:b6l31 villa las casas sn lorenzo south sta rosa laguna, I already pay my last month bill, pls check
Account# 9010445285 Account Name:Bayome V.Austria Add:B1 L2-A San Jose St.PLI Homes Mayamot Antipolo City Transfer to this new address: B5 L2 Brentwood Parkhomes Mambugan Antipolo City I paid my already my 2 months bill last feb 3,2015 amounting 1,480 at USSC.How come my account was deactivated on Feb.19,2015.I even not recieved any bill on my new address I just rely on the msg that your sending on mu email.Please give an action asap.Thank you
account #9012063720 account name:willian perez address:brgy. masaya bay, laguna pls. kindly activate cignal cable, I don't have unpaid bill, I pay my monthly due last Feb. 05 amounting four hunred ninety pesos my plan AT 7\11 Calauan
Account # 9007408110 Account name:Ricardo Rebecca #205 b-tricon rd.dalig Antipolo city,Rizal mobile # 09272670053 Kindly activate my account,I don't have unpaid bills since (start Cignal). pls. check payment to LBC ref # 1-375674162215 for Dec.bill.(12/17/2014 04:22pm) # 1-285675084314 for Jan.bill.(01/15/2015) 08:43am) February not yet done co'z your billing pd.Jan.11,2015 to Feb 10...it cut already Feb 2...(until now feb 13.how about 13 days na disconnected ...we;re hoping it will deduct for next bill(march)..PLS>CHECK..thank you
Account No.9011153490 Account Name:BABYLYN NINO Billing Address:Brgy. Kaligayahan Bk.9 No 26 Bangar St. New Haven Village Novaliches Quezon City Email Add.:C_soustra@yahoo.com.ph I am authorizing my nephew Romnick Nino to cancel my subscription/contract disconnection my line due to Im out of country for few month.Your kind consideration with regards to this matter will be highly appreciated.Thank you so much and have nice day. Respectfully yours, BABYLYN NINO
Account No.9011153490 Account Name :BABYLYN NINO Billing Address:Barangay Kaligayahan Bk.9 No.26 Bangar St.New Haven Village Novaliches Quezon City Email Add.C_soustra@yahoo.com.ph PLs.CUt off our subscription I send already email but no response until now .Pls let me know . thank you.
Account No.9006848990 Account Name:MARLENE Q. PADILLA Billing Address.:0291 NEW BARRIO STREET CALULUT SAN FERNANDO PAMPANGA Email Address.:sweetie2903@yahoo.com Mobile No.:09212323410 PLEASE ACTIVATE MY ACCOUNT I ALREADY PAID MY BILLING AT METRO BANK SINDALAN SAN FERNANDO PAMPANGA BRANCH.THANK YOU
account no.9005943698 name;ricardo m.fernandez location;sta.cruz tubod minglanilla cebu complain;i paid my bill every month of 430.00 but my latest bill is not what i am expecting please give me some details thank you
We just applied for a postpaid plan.. and this early, that it wasnt activated yet, we experienced rotten customer service here in cebu, particularly with their banilad office.. we have been making follow ups as an impatient and excited customer.. but a certain EVA, who according to one of the installers and even the agent, is an old menopausal BITCH, had the nerve to say that we can do whatever we want and even had her fired if we want to and then dared to put the phone down on us... clearly indicating that she had some backers in their organization protecting this one rotten witch... and according to her office mates, there have been thousands of complaints because of her.. and what is management doing? Or is EVA running management... hopefully she will get fired as she wish she would... she's been doing a great job at it... though mgmt has been giving it a blind eye..
Cignal subscribers and potential subscribers beware...
If.you have others options, better not with cignal..
Account: 8008-955 Acct Name: BENNY ORTEGO Location: UEP, ZONE 1 CATARMAN NORTHERN SAMAR Complain: we already pay for our reload from the loadcentral.. Here is the confirmation that the seller forwarded to me..
You sold SD430 to 8008955.Ref:47278482, Telco Ref: 11111
its been 3 hrs that i reload.. but until now our connection has not yet re-activated.
Account #9008230951 Acct Name: Ligaya Navidad Location: 50 F. Jaca St., Kinasang-an, Pardo, Cebu City Complain: We already paid our account including reconnection fee last Nov. 21 but until now our connection has not yet re-activated.
accnt no. 09108164025 accnt name. frederick combenido location. payatas A. Quezon City pls paki activate po ung cignal ko bayad na ako at complete na ung mga requirments ko po
Its hard to rely on their system and surely, their personnel. I have been waiting until today after their set-up has been installed in my residence. Made a follow-up 3 times already and the customer care said that I have to wait for another 24 to 48 hours. Another? You cannot TRUST them. Seems like their personnel are just seating and not working at all. Better find an option.
accnt no. 9010761179 accnt name: ester omolon location: lapulapu city cebu we still have signal but no sound(Buzzing). we cannot receive any text so we don't know he much our current bill but i pay already eventhough I don't know the exact bill. Its been 2 days after my payment ganoon pa rin wlang sound. Please we expect ur response about this matter. Thank you.
please activate the 30 channels of the 430 load... how come its only 20 channels sa 430 na load. thank you... we hoping that you response immediately my request...
Acct. Name Rose Marie T. Flor Acct # 9009334190 i was disconnected last June 2014, so i paid for that month & even the next bill i received (July 2014) thinking they will reconnect me, but still no service at all. i hardly tried to contact them even emailed them my receipts but still no response only those automated emails about storm & paquiao which is not my concern. Now, after 4 months of no cignal service They sent me a bill amounting to 1,384.51???? What is this a fee for no service???
