Cebuana Lhuillier aims to provide not only employee satisfaction but also customer satisfaction. They promise that in all they do, they will execute with integrity, service excellence, care and social responsibility.
That's why, Cebuana Lhuillier provides a way to communicate with their customers through their Customer Service Hotline number.
You can contact Cebuana Lhuillier at the following numbers:
899-6208 (PLDT Telephone)
728-3826 (GLOBELINES Telephone)
You can also email them at their email address: email@example.com
Do you have any concern or problem with Cebuana Lhuillier?
Use English language when posting comments. Non-english comments will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend. No textspeak please. (Examples of textspeaks to avoid are plz (for please), u (for you), ty (for thank you), gud, (for good), nyt (for night), etc.)
And by the way when i was sending money locally every week on my friend your staff did treat me well ?and how come when were about to just pick up money which my brother been sending it for less than 3 years now ,and two of your staff here in concepcion tarlac branch acting badly?im also customer!!!not just someone who do pick up money from my brother!!I hope u can do some action to your staff or else lot of us here will be dissapointed totally !very poor customer relation!
To the concepcion tarlac branch can you give s disciplinary action to your staff? Me and my brother had to encounter on your staff who had some bad manners regarding not even explaining us why my brother from taiwan sent the money and its not even existing ?I was expecting them to be proffesional at least on their job and not ignored us while we are waiting on them some words atleast to tell us in right way "mam/sir you can try it on capas branch""but what the hell?The cebuana from taiwan branch even called and asked me to talked to your staff here in concepcion,tarlac but she acted like totally bad while i asked politely if she can answer the phone but she acted like "oh i thought u wanted me to load your phone?Why do you keep this kind if people where it shows bad image on your company?Very poor customer service in concepcion tarlac!!!
I would like to inform you about what happened to my transactions regarding I cabuana branch in dumangas, Iloilo. I always purchase ticket of cebu pacific and paid it via cebuana, it was for almost 2 years, but a while a go I send the code no. to my friend the 12 digits no. but they refuse for that transactions but still they look for the iotenerary receipt..kaya nga confirmation no. binigay kasi nasa out of town and hanapan pa nag itinerary receipt.. they refuse for that transactions..i try also to talk for their personnel but they refuse.. what kind of service is that..I AM SO DISAPPOINTED!!!!!!!....
Please tell your staff to have manners esp out of town.. that cebuana , dumangas branch in Iloilo is so POOR SERVICE ORIENTED BRANCH…
Bustillios brance (near legarda Very POOR Customer Service! Personnel of the branch are ridiculous and no professional manner, What kind of Customer service do you have??? always remember that you have your job because of customer. POOR CUSTOMER SERVICE!!!!!
I send money to.my sister in philippines.,May5 13k then i send her the tracking nmber...but she told me the tracking nmbr i send is wrong but when.i ask the filgoods her in taiwan it was already claim in.my sister name i just want to know.if its already claim..,
Hi!Commonwealth Branch 2(near Sandigan) Very POOR Customer Service! Personnel of the branch are ridiculous. I already sent complain through email in cebuana cares but until now NO response. What kind of Customer service do you have??? always remember that you have your job because of customer. POOR CUSTOMER SERVICE!!!!!
good day,Im Mrs.Mary grace U. Enterina from Talisayan Misamis oriental. my mother sent me money today through Cebuana Lhuillier. but when i already claiming it the teller said it was already paid out, huh! are you joking! whats this? new mudos? and the teller can't answer my question. how come it was already paid out and the teller cannot tell where and when it was claimed.OMG somebody must tell me how does it happen.
Hello admin. I am Junalen Asilan from Boni,Mandaluyong. My aunt from states sent me 2,000 on 12-23-2014. When I was going to claim it on 24th, I presented 2 valid ids as follows: bir id and philhealth id. Then there was no problem regarding id. However, the teller told me that money can be claimed after 24hrs, so I didn't claimed it. I came back to them(boni branch-lions road) just this day(12-29-2014), to claim the money and presented the same ids. The teller said I need 1 primary id and cannot claim the money if I will not provide one. "Whaaaattt!!!!" What kind of service do you have?? My 2 ids are valid for those are philhealth and bir. What kind of id do you want?? There's already a verification code plus my 2 ids,, but still cannot claim it??!!
Better to remit in western than cebuana ...bad experienced from them.4days they never recieved the money yet...what an awful business remittance.Their reason was wrong code but its actually correct.Better to write down all your bad experienced here from cebuana remittance so people get idea how bad they are to their costumers.
I sent money to my sister in BAybay Leyte Aug.22,2014. She wasn't able to get the money that day and went to get it this afternoon Aug.23,2014. But the Teller of Cebuana LHuillier in Baybay City Leyte told my sister that the acct cannot be found.. WHAT?????? so i get back to C5 Taguig Branch od Cebuana Lhuiller to verify and they were all grinning and says that couldn't be...how come the BAybay branch said the account cannot be found for 3attempts of checking it on their computer????????then the C5 teller said ..Maam call your sister and tell her to give the phone to the teller so we could talk to them...i called right away as instructed..then my sister on the other line told the teller in baybay that c5 taguig branch would like to talk to them...they right away said ..ahmm..no need maam i've seen your account already...GEATAY KA NGA TELLER... unsa na diskarte????? or you're busy with your other personal concerns in the computer...and you don't want to be disturbed so you say the account don't exist...ayusin nyo trabaho nyo....
My friend Lorna T. Sarmiento was informed by your office that she is a winner of netbook in your 12 gifts of christmas but until now she haven't received the confirmation letter which will be used in claiming the said gift. when are you going to send the confirmation letter so that she can claim the netbook.
hi i stay in india kolkata i want to send money to phillipiness,aklan the amount of rs 6000 indian rupees how can i send it i have an account on bank of india. iwill be very thankful if u can help me out
my auntie from austria send us money through coinstar... and we are claiming 7t in cebuana imus and zapote branches.... its been 2 weeks now and we cannot claim the money as of now ... they have always excuses..... and we dont know why ... we need the money and its our money... how come we cannot claim it.... your service is not good sir/madam.... please fix this problem as soon as possible......