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Metrobank Customer Service Hotline/Telephone Number
"You're in Good Hands With Metrobank". Metrobank carries this banner with a heart. In need of financial assistance? they can truly be trusted.

Days will come that problems may come as you do banking with Metrobank. In case you have concerns, you can contact Metrobank Customer Care Hotline/Telephone Number:

      24x7 Customer Hotline: (632) 8700-700
      24x7 Domestic Toll-free No.: 1-800-1888-5775
      Email address: customercare@metrobank.com.ph
      Telephone Number: (632) 898-8701; (632) 898-8702

Metrobank's primary business interest involves borrowing and lending, investment banking, trade finance, thrift banking, remittances and treasury. 

Metrobank is serving the top companies and institutions in the Philippines. They are also strong in the middle market corporate sector - a big portion consists of Filipino-Chinese business.

Metrobank is also a very active participant in the foreign exchange (forex) market in the Philippines, and is accredited by the BSP as a government securities dealer.

It provides investment banking services through First Metro Investment Corporation and retail banking through Philippine Savings Bank.

As a customer, do you have any concerns with Metrobank? Tells us in the comment below.
This article was written by admin under the Directory category. It has been viewed times and generated 139 comments. The article was created/updated on 15-October-2012.
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Total comments: 139
139 Marites M. Dungca   (21-May-2016 10:46 AM)
My online banking is locked due to wrong password.How can i activate it? I really ned an anser as its very important to me. Thanks and more power.

138 Estate of Pastor T. Tabale   (20-May-2016 2:05 PM)
To Whom it may concern,
Good Day!I would like to ask,why is it that my tax payment for tin:438701874000 has failed?

137 frank pitero   (19-May-2016 4:20 AM)
mam sir, my concern is I want you to informed that I was in here in japan since feb. 2016. with that my balance credit was too late. pls adjust my billing date if possible...im a good payer. rigth.

136 olive laccay   (10-May-2016 12:33 PM)
my online banking has been locked.how can i activate it

135 Jujubaclagon   (03-May-2016 1:16 PM)
Is there any metrobank in Northern California?

134 josephine gaas   (02-May-2016 11:04 PM)
what if my online Metrobank account is locked due to wrong password. is it possible for not to retrieved instead I make another account

133 Basil   (02-May-2016 10:50 AM)
I still have not received my billing statement due. Last month, it arrived a day before due date. Your toll free numbers are non existent. How can i pay on time?

132 Aileen Paraiso   (29-April-2016 10:08 PM)
Good day.
I have credits cards from your company for a year now. I haven't used any of these cards. Now, i want them closed. Do i still have to pay the annual dues?
Thank you!

131 Ma. Judy B. Bernas   (28-April-2016 6:10 PM)
Can i have your smart hotline, please.?

130 george   (28-April-2016 6:37 AM)

how can i call you i am here in UAE?

thank you

129 Dang   (22-April-2016 6:14 AM)
Hi, can I use my Metrobank debit card to pay online purchases? The name indicated on the card is our company name & not my name since this is a salary account. Please advise. Thanks!

128 Meneleo S. Bernardo   (18-April-2016 11:15 AM)
Dear Sir/ Madame

I am a client of your tandang sora ave br and i want to communicate with the branch manager or any officer and their email address. Your immediate reply is greatly appreciated. Thank you.

127 Kayzelle Sarabia   (03-April-2016 4:31 AM)
I am so disapponted with Metrobank! I tried withdrawing money from their atm at their Shaw branch around 3:45 am because my friend was craving for McDonalds. I attempted to double check my balance, even though I know it's around 3000. Twice, it refused and said Financial Institution Not Found. So I said to Sheena, "maybe it will be a good idea to withdraw all of it to see if the money will come out. Then, I'll just report to our management at work and try to see if they can move my salary to a different bank." So I typed in 3000 and waited for five minutes. We tried calling 6328700700 as written on the machine. The money and the receipt did not come out. I ran and crossed the streets, deciding to check my account on another Metrobank machine near Brady and Sykes recruitment hub. Lo and behold, my balance comes off as 3 pesos. Apparently, transaction has ended means that my withdrawal was registered even though I have not received a single cent from the ATM. I rushed over to the police station, asking to file a complaint. I know that the banks don't release CCTV shots without police reports. The policemen refused and said I should file the complaint to thr security guard ONLY. They assisted me to the branch and after being reassured that yes, makukuha ko ung pera pag nagpabalik balik ako sa Metrobank mainbranch... maybe after 15 days. Keyword is maybe. I explained that no, despite going out in my pajamas at an ungodly hour, di ako prostitute. I'm a call center agent on nightshift who definitely has no time to spare. I live in Mandaluyong, I work at Sta Mesa, and now I'm expected to go to Buendia Main Office for god knows how long to retrieve the money I earned! Police said ganoon talaga process. Oh really? Should I expect them to do the same thing next salary? The guard insisted that it was not the machine, as he managed to withdraw his money. And after logging my complaint with a set of blurry explanations, I was sent home. Thank you for wishing me luck, police of Mandaluyong and for forbidding me to post this on social media to warn others! Thank you din Metrobank for good service! It's refreshing to know that I can trust you with my money!

126 hearty quijada   (01-April-2016 7:43 AM)
i forgot the password of my online banking acct. for failing several times my online acct. has been blocked . please help to activate it.

125 aNNa Lamorena   (28-March-2016 8:26 AM)
today is my due.can i ask for my balance due for this month?
pls reply ASAP!
Thank u!

124 Rolando Fernandez jr   (24-March-2016 6:38 AM)
Good Day!

I have a standing credit due next month April 2016 but until now I did not receive my latest SOA. I don't know the exact amount due. I don't even receive a reminder via SMS. Request sent me the SOA for my reference. I'm afraid that you charge with late payment or other fees due to late patment.

123 daisy labr   (02-March-2016 4:14 AM)
dear metrobank,

I am currently here in Australia how can I acces to metrophone banking?

thank you!

122 Leslie Tangcalagan   (01-March-2016 12:10 PM)
I just wanted to know your Globe hotline so I can call. Thanks.

121 Anna Grace Valdez   (27-February-2016 4:13 PM)
I would like to receive my statement of account in my email lexace_04@yahoo.com. The courier is always late, until now, I don't have my copy, I usually rely on the text notifications, but unfortunately sometimes it doesn't send me a message, like this month.

What do you want your customer to do? Call the hotline 8700-700, well it sucks! Before it worked, now it didn't! It is supposed to tell the customer the details but what happened is that it will let you record things, just after getting the 16 credit card numbers. Then gone! WTF!

120 Gina L. Mendoza   (23-February-2016 7:38 PM)
My metrobank direct personal got lock. what i should do? Attempts to get in touch with you through your hot line but hardly to connect. Thank you very much.please help

119 Jeffrey S. Rigor   (17-February-2016 4:12 PM)
My metrobank direct personal got lock. what i should do? Attempts to get in touch with you through your hot line but hardly to connect. Thank you very much.please help

118 mark anthony gomez vargas   (16-February-2016 5:20 PM)
I tried to withdarw on t your atm at starmall alabang 3rd flr.last feb. 14, 2016 No cash was dispensed!! Fix this please! I cabt even contact your hotline number! This is really frustrating!!

117 mark anthony gomez vargas   (16-February-2016 5:16 PM)
I tried to withdraw 1k on your atm located at starmall alabang 3rd floor last feb 14 2016.. was able to complete theeverything then there was no cash that was released and no reciept.. but my balance was deducted with the amount that i suppose to withdraw when i checkec it at the psbank tam right beside it!! Fix this please.. i cant even contact the number at the back of the card!! This is realy frustrating!!

116 Delica Sy   (11-January-2016 12:22 PM)
hello metrobank. i wasn't able to log in to my metrobank direct personal. i need to check my account asap.what happened? what am i going to do with this?please fix this problem asap...Thank you...

115 emily   (05-January-2016 1:54 PM)
Need your assistance to please cancel my credit card application which was processed last Dec.2015.
Thank You

114 Linda G.Sabanal   (28-December-2015 8:13 AM)
Hello I already pay my plan through metrobank ebanking but when I inquire my balance in my plan account debit is still their, what happen to my money..... please help me solve this issue.

Thank you

113 Ida Omana   (22-December-2015 7:50 PM)
I would like to ask why your staff doesn't allow me to cancel my credit card visa. I didn't apply for it in the first. I am so disappointed and disrespected because that is supposed to be my choice. Now,I am planning to consult a lawyer if there is any charges that I can file against this case.
They even told me that I have to wait for a year for the cancellation of my credit card. I dont see any reason why I have to wait that long.

112 Joanne Marie Bermas   (10-December-2015 12:47 PM)
Good day!
I withdrawn at metrobank atm machine in Rizal St. Legazpi Branch, October 5,2015 amounting 6,000 pesos in the afternoon and I already pass the complaint form and told me to wait 3 days to process but until now I did not receive my 6,000. What I should do?

111 Darwin Sanana   (02-December-2015 11:42 AM)
Good day!!
i withdrawn at mtero bank atm machine in t santiago st. Oct.30.2015 it was 5:30 pm that time I've already pass the form the and told me to wait for 10 banking days it's already Dec 2

110 Teodomero C Ratilla   (28-November-2015 11:27 AM)
My metrobank direct personal got lock. what i should do? Attempts to get in touch with you through your hot line failed thus this message. Thank you very much.

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