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Metrobank Customer Service Hotline/Telephone Number

"You're in Good Hands With Metrobank". Metrobank carries this banner with a heart. In need of financial assistance? they can truly be trusted.

Days will come that problems may come as you do banking with Metrobank. In case you have concerns, you can contact Metrobank Customer Care Hotline/Telephone Number:
      24x7 Customer Hotline: (02) 8700-700 - this line is always busy. So, try to contact the alternative hotline number below.
      Alternative Hotline Number: (02) 870-0900
      24x7 Domestic Toll-free No.: 1-800-1888-5775
      Email address: customercare@metrobank.com.ph
      Telephone Number: (632) 898-8701; (632) 898-8702
Metrobank's primary business interest involves borrowing and lending, investment banking, trade finance, thrift banking, remittances and treasury. 
Metrobank is serving the top companies and institutions in the Philippines. They are also strong in the middle market corporate sector - a big portion consists of Filipino-Chinese business.
Metrobank is also a very active participant in the foreign exchange (forex) market in the Philippines, and is accredited by the BSP as a government securities dealer.
It provides investment banking services through First Metro Investment Corporation and retail banking through Philippine Savings Bank.
As a customer, do you have any concerns with Metrobank? Tells us in the comment below.
This article was written by under the Directory category. It has been viewed times and generated 153 comments. The article was created on and updated on June 16, 2016.
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Total comments: 153
153 gretchen valiente   (27 July 2016 1:25 PM)
hello, i would like to ask po if active pa po ba and atm ko, matagal ko na po kasing hindi nagamit , almost 4 years na po,.
pwede pa po kayang mag deposit ng pera from canada..at papaano po kaya ang gagawin para makapag deposit ng pera sa atm ko galing canada? thank u po..
eto po atm account number ko 504946 214 017320 8 000

152 riz salim   (25 July 2016 9:01 AM)
good day! ask ko lang po sana if may branch po ba kau na bukas pag saturday

151 Rryche pascua   (06 July 2016 8:05 PM)
Ask ko lng po kung makukuha pa yong pera nagwidraw kasi asawa ko sa atm machine ng metro bank nabawasan yong laman ng atm pero wla po cash na lumabas please.help!!!

150 Lourdes   (01 July 2016 7:29 PM)
I am in sweden now and i cant use my debit card. It always says technical error. Can you please help me. Asap!

149 Jessie Gonzales adajar   (29 June 2016 8:24 AM)
Hello po . Magandang umaga po. Ako po si Jessie Gonzales Adajar. Patunayan ko po sa inyo na hindi ko po nagagamit ang credit card na ipaabot niyo sa akin. At gusto ko po na ipa block ko para hindi po magagamit kahit sinuman dahil hindi ko po ito kailangan kasi po isa lang po akung kasambahay hindi ko po magagamit at ayaw ko po na magka roon ng utang dahil mahirap lang po kami ayaw ko po na mabiktima sa taong naka paligid sa akin gusto ko po na malinis ang aking buhay maraming salamat po & Godbless us

148 eugene b. tamayo   (22 June 2016 10:33 AM)
Mr. Rico Ocampo of Metrobankcard.. I lost your number .. can you please email me ? You are a big help cause your hotline is always unreachable.

Thank you

147 fretzielove jalagat   (18 June 2016 5:19 PM)

report lang po nakain po ang atm ng asawa ko paano po makuha


146 Edward Pacificar   (13 June 2016 9:33 AM)
I would just like to make a follow up on my issue with auto-load on you ATM
I requested for a load of 150 pesos and my account was debited with the same amount but no
confirmation of the load. I was trying to call you hotline but to no avail. Please have this checked right away

145 Arlene G. Sinel   (08 June 2016 2:14 PM)
Please update my email address to my metrobankcard so i can receive updated bills of mine. Thank you

144 Vhermel   (07 June 2016 7:51 PM)
Help. Nagpaload ako ng worth 700pesos,
300pesos first, 2nd is 300pesos again, then 100pesos

nabawasan ung balance ko ng 700pesos sa metrobank pero ung load wala..

143 Rhea Jean H. Bongabong   (06 June 2016 8:13 AM)
I have a complaint. I deposited php 3,000 just this 03 june 2016 via a machine. Someone from the bank in Salinas drive branch assisted me in Cebu. I opened an account from a sales rep , branch cebu-ramos about 2 months ago(march). Look my concern is when I checked my balance via atm on june 5, 2016, after I purchased from a store using the card of 171.70, what happened was my remaining balance on my debit card turned to 2,240.80, it supposed to be 2,828.3. ABOUT PHP 587.50 HAS BEEN STOLEN WITHOUT ANY NOTICED? C'MON. ON THE PREVIOUS MONTH (APRIL) 267 PLUS HAS BEEN STOLEN. THIS IS THE SECOND TIME ISSUE. WHEN THERE IS A TIME YOU NEVER DEPOSITED , THEN YOU DEPOSITED YOU WILL GET? I AM PISSED!!, I deposited above the maintaining balance of 2 k when it comes to my pay time, then you stole after????I WANT A REFUND FOR THE TWO INSTANCES , WILLING TO PROVIDE MY ACCOUNT, PLEASE ANSWER MY COMPLAINT ASAP!!

142 CAERWYN01   (03 June 2016 3:24 PM)
I was trying to enroll on Metrobankdirect Personal Internet Banking but i was mistaken input wrong cellphone number that's is why there was no tempo (OTP) on my mobile. My registration failed to finish because of that.. what should i suppose to do?

141 Randy M. Olila   (02 June 2016 4:44 PM)
Good day, this is Randy M. Olila applicant of your credit card in Metrobank Carcar City Cebu, I would like to know the update of my application coz it almost a month when I submit my application in Carcar City Cebu, please free to contact me this #09057126546 whether my application is pass your qualification or not. thanks

140 Joena Jamison   (31 May 2016 1:40 PM)
Yung load ko na P50.00 through metrobank mobile app hindi pa dumadating! Transaction #247168. Paki asikaso naman! Walang kwenta yung customer hotline niyo. WALANG KWENTA!

139 Marites M. Dungca   (21 May 2016 10:46 AM)
My online banking is locked due to wrong password.How can i activate it? I really ned an anser as its very important to me. Thanks and more power.

138 Estate of Pastor T. Tabale   (20 May 2016 2:05 PM)
To Whom it may concern,
Good Day!I would like to ask,why is it that my tax payment for tin:438701874000 has failed?

137 frank pitero   (19 May 2016 4:20 AM)
mam sir, my concern is I want you to informed that I was in here in japan since feb. 2016. with that my balance credit was too late. pls adjust my billing date if possible...im a good payer. rigth.

136 olive laccay   (10 May 2016 12:33 PM)
my online banking has been locked.how can i activate it

135 Jujubaclagon   (03 May 2016 1:16 PM)
Is there any metrobank in Northern California?

134 josephine gaas   (02 May 2016 11:04 PM)
what if my online Metrobank account is locked due to wrong password. is it possible for not to retrieved instead I make another account

133 Basil   (02 May 2016 10:50 AM)
I still have not received my billing statement due. Last month, it arrived a day before due date. Your toll free numbers are non existent. How can i pay on time?

132 Aileen Paraiso   (29 April 2016 10:08 PM)
Good day.
I have credits cards from your company for a year now. I haven't used any of these cards. Now, i want them closed. Do i still have to pay the annual dues?
Thank you!

131 Ma. Judy B. Bernas   (28 April 2016 6:10 PM)
Can i have your smart hotline, please.?

130 george   (28 April 2016 6:37 AM)

how can i call you i am here in UAE?

thank you

129 Dang   (22 April 2016 6:14 AM)
Hi, can I use my Metrobank debit card to pay online purchases? The name indicated on the card is our company name & not my name since this is a salary account. Please advise. Thanks!

128 Meneleo S. Bernardo   (18 April 2016 11:15 AM)
Dear Sir/ Madame

I am a client of your tandang sora ave br and i want to communicate with the branch manager or any officer and their email address. Your immediate reply is greatly appreciated. Thank you.

127 Kayzelle Sarabia   (03 April 2016 4:31 AM)
I am so disapponted with Metrobank! I tried withdrawing money from their atm at their Shaw branch around 3:45 am because my friend was craving for McDonalds. I attempted to double check my balance, even though I know it's around 3000. Twice, it refused and said Financial Institution Not Found. So I said to Sheena, "maybe it will be a good idea to withdraw all of it to see if the money will come out. Then, I'll just report to our management at work and try to see if they can move my salary to a different bank." So I typed in 3000 and waited for five minutes. We tried calling 6328700700 as written on the machine. The money and the receipt did not come out. I ran and crossed the streets, deciding to check my account on another Metrobank machine near Brady and Sykes recruitment hub. Lo and behold, my balance comes off as 3 pesos. Apparently, transaction has ended means that my withdrawal was registered even though I have not received a single cent from the ATM. I rushed over to the police station, asking to file a complaint. I know that the banks don't release CCTV shots without police reports. The policemen refused and said I should file the complaint to thr security guard ONLY. They assisted me to the branch and after being reassured that yes, makukuha ko ung pera pag nagpabalik balik ako sa Metrobank mainbranch... maybe after 15 days. Keyword is maybe. I explained that no, despite going out in my pajamas at an ungodly hour, di ako prostitute. I'm a call center agent on nightshift who definitely has no time to spare. I live in Mandaluyong, I work at Sta Mesa, and now I'm expected to go to Buendia Main Office for god knows how long to retrieve the money I earned! Police said ganoon talaga process. Oh really? Should I expect them to do the same thing next salary? The guard insisted that it was not the machine, as he managed to withdraw his money. And after logging my complaint with a set of blurry explanations, I was sent home. Thank you for wishing me luck, police of Mandaluyong and for forbidding me to post this on social media to warn others! Thank you din Metrobank for good service! It's refreshing to know that I can trust you with my money!

126 hearty quijada   (01 April 2016 7:43 AM)
i forgot the password of my online banking acct. for failing several times my online acct. has been blocked . please help to activate it.

125 aNNa Lamorena   (28 March 2016 8:26 AM)
today is my due.can i ask for my balance due for this month?
pls reply ASAP!
Thank u!

124 Rolando Fernandez jr   (24 March 2016 6:38 AM)
Good Day!

I have a standing credit due next month April 2016 but until now I did not receive my latest SOA. I don't know the exact amount due. I don't even receive a reminder via SMS. Request sent me the SOA for my reference. I'm afraid that you charge with late payment or other fees due to late patment.

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