Warning! When posting comments, strictly observe correct spelling. Avoid incomplete words such as TY (as Thank You), Pls as Please, gud as good, dpt as dapat, etc. You can comment in English or Tagalog. If you will not follow this simple instruction, your comment(s) will not be accepted or published.
SIR/MADAM . HAVE A GOOD DAY .. MAY PROMLEMA ME SA SIM CARD RETAILER ..DI ME PAKAPAG E LOAD .. PERO NKAKATANGAP ME NG TXT AT NKAKAPAG TXT ME .. PAGO BILI LANG PO ANG CELL ME NA A8 SAMSUNG ..ANO PO BA ANG SETTING PARA SA CELL ..NA ITO ..DATI YUN LUMA CELL ME NKAKA PAG ELOAD NMAN ME .. IT0 ANG # 09294187782 ..THANK IN ADVANCE
Hi! Before leaving Philippines I activated my roaming talk n' text sim but when I arrived in Canada I don't have any signal/service. Can you please activate my roaming sim. This is my number +639123185684. This is urgent. Thank you.
I pay for your service and it works like sh$t... Too damn slow that it takes me more time just to get to my email than Globe tattoo. Your service is really terrible and a not a good service. I hate your service... It SUCKS!!!!!!!! It is not worth the money I spend for your stupid slow service.
good morning, just wanna ask help ,ninakaw fone ko at I really need my number replace or all my text and calls to my stolen sim forward to number I'm using now.all l have is my simcard case as proof that's my number.please write back asap.thanks
hi there! im dual sim user and it is both smart, im currently enrolled on your promo UNLIFB on 5555. but then both of my simcards lost the data connection. i already cannot connect to the mobile data.... how was it? im hoping for your positve response. thank you
Good day, I am working abroad and using roaming number however it was already deactivated last December 2015 because I was not able to put a load. I just want to ask if there is a way to activate my roaming sim while I'm abroad? Thank you for your kind assistance.
hello gud day!!!! i just want to know that there is a number that texting me that i have a reward for 500 but the text said that im going to reply text 500 space 09100018408 send to 343 from smart ka partner im asking your help is this a scam ? if this is a scam how can we prevent this? thank you please reply asap. thank you
Hello there, i registered my smart bro sim for surfmax995 from april 1, 2016 but i can't connect to internet. I tried calling smart customer service (*888) but operator says incorrect number. What should i do?
Please check your directories 6380,8180 is Fin-serve SUN Operation. We are receiving calls that we are referred as SMART BACOOR. Please check and update your directories. There is some one giving wrong numbers to customer.
506ma. christine villanueva(16 March 2016 9:56 PM)
Can I know the exact delivery date of my order? Its been 1 week since I purchased and paid it. I already message your fb page but I don't receive any reply. Pls email me or response to my message in facebook. Thank you. :)
Hi. im referring to my smart roaming number. just a couple of weeks ago i noticed that i don't receiving text messages from it. please help if you have any idea how to fix it. i need this number for my transaction online because they prompt me to get one time password on this mobile number which is unfortunately not receiving messages. i tried to access their hotline but i cannot reach them. any one of you here have idea ? please advice. many thanks
hello , i bought a smart pinoy roaming sim the last time i gone to philippines it was in 2014 . i think i forgot to activate it , and now i want to activate my number online . so i go to the site of smart then i created my account after they ask me to put the smart number , i put may sim number that i found behind the sim but they said the number was unvalid/not recognized . please help me what should i do? i really need to activate this before it expired on may 31 2016 . thanks for the feed back
492Jose Kenneth Lumontad(27 January 2016 12:47 PM)
good day sir, I just want to follow up the kapartner winner of 2015 quarter draw and grand draw, smart called me a special 4 digit number to my retailer 09085927817 asked about my information. the smart agent in our place here in pinamungajan cebu requested my ID photocopy. until now I didn't receive the prize that I won. A smart agent told me that I won in the kapartner. Thank you and more power.
491Ricardo Pitas Gorgolon Jr.(19 January 2016 0:15 AM)
please help me get back my signal on talk n text roaming. i am here in Saudi arabia right now and your network has taken out my signal here. do you know that I am using my mobile number for banking transactions? YOU did this to me without proper notice or message to reload immediately. please consider this message as an urgent because I cannot send money to my family in Philippines for their financial needs. Hope your network's fault will value us more as your loyal subscribers. please reply asap, hunger cannot waits you!!!
489Jessabelle Joy M. MIra(10 January 2016 6:27 PM)
Hi! Kindly check my roaming no. +639194348456; can't receive messages. i use to register this no. to chikka apps... i can send message to someone and they can received the same, however; once they reply i can't receive their response. Please help me. Thank you
Please check my smart bro located in Bulihan, Silang Cavite. It's been awhile now we are having difficulty. I have been in smart bro since 2005 so please we need a bit of consolation which is, a good service. Thank you
sir or madam!! can you please!! restart my smart number 09990325942 because i don;t have a signal now i already restart my pocket wifi.. 4x already please fix it now...... tell me if what i will do for start fix my connection.. my local area at visaya,
Can i have the SIM NETWORK UNLOCK PIN for my NOTE 3 smartphone which had a postpaid account fully paid and served last October 2015. Please let me have the UNLOCK PIN as soon as possible for i really need the phone to function using SIM outside the Philippines. Thank you.
Good day. Could you lend me some help how to unsubscribe to 2474 efactory. Been losing mount of load. I'm currently using my roaming sim here in Riyadh, KSA. And i'm having a hard time unsubscribing. I already used different codes like STOP ALL, EF STOP, UNSUBSCRIBE but still not working, since those codes ive tried is not sending. Please help me with this matter. Looking forward for your positive response. Thanksand God bless
I am a Smart Retailer here in General Santos City. My Retailer Sim number is 09397787403. I joined the Smart Ka-Partner Program/Electronic Raffle Draw on July 2015. Last August 12, 2015, My wife received a call from a special number- 7078, with call agent named Gian San Juan, informing my wife that I won the Electronic Raffle which was drawn on July 31, 2015.He also explained further that he has no idea of my prize for they are only instructed to call and verify the winners.
According to Gian, there will be more calls that I would receive for verification purposes but no calls came. After a month, I called your hotline numbers (333) for updates and inquiries. A certain Julie Tendero advise me to go to my distributor for they are the ones who knew of my winning and attended my inquiries. I went to GENSAN PCOM, my distributor and they just told me to wait for further updates for they are still waiting for the Smart Head Office's email to them. On middle of September they asked for a photocopy of my two valid ID's for them to forward acopy to your Head Office. November is about to end, yet I still have no idea of what my prize is and when to claim it.
Your utmost, kind and response will be very much appreciated. Thank you.
Edgar N. Cerezo III Smart Retailer-09397787403 Lagao, General Santos City
Few months ago I had been having data connection issues with smart then I have tried several times to contact customer service but all the rude agents kept dropping my call so I guess my number has been blocked from calling customer support. Now I have bought worth of 50 pesos electronic load for my sister and she sent a text message from a different number because the load I have sent her just got vanished. Since I couldn't contact customer support what am I going to do now?
480steven and dorie flack(16 November 2015 11:14 AM)
Sir or Ma'am This note is being written to you because of outstanding service we received at your main offices near Greenbelt in Makati. We found your entire staff at these offices to be helpful and courteous. However, we are taking a time out of our lives to recognize one of your employees we had the fortune of meeting during our inquiry. This young lady is Miss Rosette Abitria. We expressed our needs and Miss Rosette politely made suggestions along the way.We were concerned as to the service we might receive being as our province is so far from Manila. In fact, Batanes is the most northern province in the Philippines. On this island there is no authorized payment and service center. Miss Rosette was quick to point out the favorable options Smart offers. She made sure we were aware of any phone #'s for questions that might arise. She also gave us convenient payment options available to us. To be quite honest with you there was, and still is, another company available to us; but because of Miss Rosette's professionalism and accommodating spirit she is the reason we decided on, and will continue to use Smart as for our communication needs. Approximately, 2 or 3 months ago we had a question and remembered Rosette. We called and was told that she had taken a job at one of your Smart satellite offices at your Cash and Carry complex store.This was good for us as we sometimes stay on that side of Makati when visiting Manila for our shopping needs. We visited her personally at your retail store and again were not disappointed with her upbeat attitude . At that time we wanted to let someone know of her work ethic. Her humble response was "But Sir/Ma'am, I am just doing my job." We insisted. This is when she made us aware of your customer care response site. Now, in our humble opinion, we truly believe it is very beneficial for Smart to have a person such as Rosette Abitria working with your company.
with all due respect ... Steven and Dorie Flack peace
We expressed our needs and Miss Rosette politely made suggestions along the way.We were concerned as to the service we might receive being as our province is so far from Manila. In fact, Batanes is the most northern province in the Philippines. On this island there is no authorized payment and service center. Miss Rosette was quick to point out the favorable options Smart offers. She made sure we were aware of any phone #'s for questions that might arise. She also gave us convenient payment options available to us. To be quite honest with you there was, and still is, another company available to us; but because of Miss Rosette's professionalism and accomodating spirit she is the reason we decided on, and will continue to use Smart as for our communication needs. Aproximately, 2 or 3 months ago we had a question and remembered Rosette. We called and was told that she had taken a job at one of your Smart satilite offices at your Cash and Carry complex store.This was good for us as we sometimes stay on that side of Makati when visiting Manila for our shopping needs. We visited her personally at your retail store and again were not disapointed with her upbeat attitude . At that time we wanted to let someone know of her work ethic. Her humble response was "But Sir/Ma'am, I am just doing my job." We insisted. This is when she made us aware of your customer care response site. Now, in our humble opinion, we truly believe it is very benificial for Smart to have a person such as Rosette Abitria working with your company.
with all due respect ... Steven and Dorie Flack peace
Good morning. I have just put credit on my mobile but I can't make a call. It says I'm out of credit. My mobile number is 0949 0999147. Please help me with this. Your quick response is well appreciated. Thank you.
I just called *888 which is your customer care hotline but it keeps on asking for my number and when I try to put it and your automated system tried to verify, it'll say that the number couldn't be recognized.. Seriously? I've been having issues with my internet for 10 days already and every time I call I'm just given different reference code for my concern, I registered for unli999 last October 1st.. I had same problem after a week I've had my load registered to the unlimited service, then I called and it was fixed, I was able to use it for 2 days and then this issue occurred again yet this time it didn't worked anymore. They can't even give a resolution to my concern, they Keep on reporting it yet nothing was done. So what am I supposed to do with this crappy service that you have? It's like I just thrown my money away for availing your service and wasn't able to use it. Such an inconvenience on my part. And Oh, btw, your representatives needs more training. You'll ask them what you're supposed to do,they'll answer "I don't know" ..
My Tita received a new mobile phone as a reward from PLDT. The phone was delivered to her home address. Together with the phone is a smart sim where we cant see the mobile number of the sim at the back. the only number appears here are : 0315-0751-2276-3840-PPP0101 another is 0315075122763840.
i tried following instruction like text GET MENU and send to 9888, but message will just failed for not registered on network.
Every time I called smart hotline, they always ask to enter the 11 digits.
My concerns are: 1. How will we know the mobile number of this Sim Card? 2. How will we register this to the network, for us to use this?
Please give us details about this concern. Thank you! Mayang
Your 888 is useless for reconnection of redirected services because it does not accept calls when services arw redirected. Please reconnect my phone which i paid this morning at 711 ortigas, columbia towers.. Cp 09088918741.. Celina claver
I would like to inform you that may Ipad Mini is stolen yesterday, How will I report that incident? and what are the requirements for applying for the blocking of my account in IPAD and my monthly? Is there any possible to the replacement of my unit. Kindly advise me for my concern...thru email.
Good day I registered roaming before i Leave Philippines but it cannot be registered i asked smart retailer at the airport he said the system was down can you please activate it for roaming my number is 09496170507 now im here abroad but i dont have service thanks and i appreciate please email me back
Please please ! Im badly need your help. Yesterday I loaded SUPERSURF995 in my LTE Sim that using a router.Then just now its doesnt have an internet connection. And I didnt receive any text from smart.Im so worried! Please help me. Huhu
I have a concern about Smart Padala. My partner use smart padala to send me money his location was in Rosario Cavite. I gave the smart padala number in Dela Rosa Makati City. He forward the confirmation to me but due to phone where the message was sent is unable to power on I've lost my confirmation or reference number to present for me to claim the money being sent for me? Can I still claim the money? The SMART PADALA transaction happened on August 30, 2015 between 6pm-7pm. I need an assistance on this please.
last week I bought clash of clans gems(in app purchase) via smart telecommunication billing. It was successful. But now when I buy using the same process it always keep saying mobile payment service isn't available. Please let me know how can I fix this. Please. Because I loaded my account PHP515 just to buy gems for the game. Smart please email me the solution. Thank you. Needing your service.
last june 2015 i made complaints regarding my load that it was eaten though im not using it.smart made the corrections but up to now they were not returning my load as they promised.now again i loaded 30 php last aug 19, 2015, i did not use it yet, now that i made inquiry again it was eaten up that to this date, aug 28, the balance is 12.50 php. not yet using it, yet deductions were made.is this the kind of service you are giving your customers.when you call the customer service a littany is saying and that the computer is down, not functioning well, under maintenance. what else? calling-calling Atty.Ramon Nolasco" <email@example.com>... what can you do about this? my smart number is 09086036785.smart is not doing anything about it.precila r. bautista- mandaluyong.
Loaded 100 pesos. I made a 33 sec call to 0999xxx number. Then i sent 5 text messages to the same number. I checked my load balance... ITS DOWN TO 28.5 pesos only. What should i do now? Tried calling hotline vut my calls cant get through.
For the second time this week i have received a message purporting to be from Smart informing me that my postpaid plan has been charge P200 because I texted and called with my roaming on. It then told me that if I wanted to have my roaming cancelled for free that I should text the number 09081147074 (received today at 10:34 A.M from +639327912182)) and 09199678149 (this was received at 4:45 A.M. Friday, August 21 from +639330883400) followed by <space>200 and to send it to 808 and finally to reply YES after the next message from 808 to signify that my roaming has been cancelled.
Please resume my redirected postpaid as soon as possible here's my cellphone number 09209685725.payment already made at lbc A.R. no. MCK04BH102357001318 Can't call your hotline please improve your service. Thank you
I am having this error message in my Smart LTE prepaid simcard: "Selected network (Smart) not available". I have encountered this error since yesterday by 4PM. Please note that i'm located in ayala, makati where the network signal is above average. I have tried to manually setup the network but still the same error. i still do not have any network connection. Please check.
Im a smart user and i just want to ask why my smart prepaid unli calls always cutting the line every few minutes..please connect my unli calls very important..this is my # 09494746472..thank you and God bless u
im a smart subscriber and I just want to ask why smart prepaid unli calls always cutting the line,, after a few minutes or a few times call..,,I just confused that why it is called unli , but some people can't enjoy it or people can't use it whenever they need,, ... ?? i
I just register on lte 995 a week ago.... But now im no longer connected to the internet... The status shown in my picket wifi is battery icon green is lighting, wifi icon blue is lighting but the signal icon is not lighting.... I cant connect to the internet... I inserted the sim to the other mobile devices, but there is no signal at all...
i registered into your unlimited call and it cost me 20 pesos, so i expected that i can do unlimited calls within 24 hours smart to smart using *6400, but the thing is i cannot make even a single call until now and the registration will expire today at 6:00 pm, why you guys allowing this to happen to your subscribers? can you advice us what to do when this thing happen again
Hi there, Is anyone of you can be able to help me Reactivate my smart n talk n text roaming sim card? I've been using this sim when I was in taiwan. Unfortunately, there wasn't a signal anymore. Therefore, I won't be able to receive sms anymore. My number is 09495761966. I'm hoping this number will be reactivated...Was trying to log in thru smart online but it won't let me in or it didn't went thru since my # won't be able recognized.... Thanks a lot everyone. Blessed Day to all!
I have a prepaid sim and I have loaded 30 pesos, when we try to register for unlimited call and text, i'm getting an error insufficient balance. How come? I didn't even use it yet. I'm totally disappointed with your service. I hope you can correct this issue as soon as possible.
416chantilly charmane gamboa(30 April 2015 5:53 PM)
I am a talk en txt subscriber. Im just wondering why I cant send messages to this number (09987157999). We are changing text messages before. I just want to have a solution to this case as soon as possible guys.
Your prompt is highly appreciated. You can reach me to my mobile number (09071378914)
I can't successfully reload the talk 'n text prepaid card I bought last night. Instruction said to dial 1511+14 digit pin and press send, but it always says not completed as dialled. Until now the card isn't working.
I also loaded earlier 20 pesos and accidentally send T15 to 2547. As I checked my balance, only 5 peso remained! How was that possible? I was careless before but my load remained intact. My # 09094406291
I am subscribed to T15 and was able to call until such time that everytime I call, the operator always tell that I do not enough balance. But as I checked my balance, I have 5 remaining balance. I hope for your respond. Thank you!
please do check my number, I'm just confuse why i am unable to call even though i was subscribed to your UA15 PROMO. I'M USING THIS PROMO for a long time..please do check my number 09072930402. Maybe you have block it..YOUR help will be greatly appreciated.
good evening! I have problem with my talk n text sim card.. its signal was lost a couple of hour ago until now.. can you fix it as soon as possible because I am waiting for a very important call and text.. this is my sim card number 09128035298..
hi good morning this is michelle quijano one of the customer i just want to inquiry because my friend use smartpadala to transfer money to me and the smartpadala no. account is wrong it is posible to bring back back my money thank you please answer me!
sir i have a question ? my friend and i have some problem regarding in claiming his money for smart padala. i don't have a smart account so i use a remitance (PrimeAsia) . i used PrimeAsia to make the transaction for smart padala. i send the money last April 7 or 8 , 2015 (i just forgot the exact date) . now my concern is when my friend get the money. he said they don't give it because there's no confirmation but there is reference number. the PrimeAsia told me that it is ok not to have a confirmation as long as i give the refferance number to my friend. please help me in my concern thank you
i just load a regular 30 and i have an existing unlimited text/call load. after 30 minutes i could not make a call. When checking my prepaid balance it is apparently zero. It is just a little amount but it is so appalling that this network continuously stealing customers.
Hi! I'm smartbro user. It's been 7 days now here in Tuburan, North of Cebu. System is down. Can't connect to internet. Can't send text nor call. No signal. We don't know what's the problem but please facilitate as soon as possible. We badly needed to have an internet connection and signal here to call and transact. Thank you very much. Hoping for immediate action.
Gudpm.... i have a remaining P7 load, then,i just load again yesterday regular P30,,,after that i register to UNLI20 yesterday,,, so i have tge regular remaining P17,,, my unli had expired this afternoon at 2:57pm,, after that i check my balance, OMG,it is only P1! I cant even use my regular load of P17 after my unli expired! PLEASE HELP ME TO COME BACK MY LOAD!
hi i just want to ask why i cant even use my load.... i cant even send a text or make a call i just want to complain about this that's why u should alert with this matter....... hope you understand and i hope you should do some action with this problem.... thank you so much and im looking forward for your assistance thank you so much
can you please send me landline how to get in-touch with your customer rep, my load always lost even when not using it. imagine it was just 5 minutes since i load then it's gone? this is a theft you know that smart.
388Abigail De Guia Flores(06 November 2014 12:18 PM)
This is so effin ridiculous! I need to have load balance in order for me to speak to your CS rep!!!! My load is being consumed without even using my phone. I already switched off my mobile data and yet my Php100 was still consumed. I wanted to talk to somebody to help me check what the hell is happening but your hotline says I have insufficient funds to make the call. This is really ridiculous.
I cannot call other smart numbers using my smart no and trinet100. all i get is one ring, and then a busy signal. this is the first time it has happened in my 3years of using smart prepaid. please help. thank you.
i cannot go through your number 888-1111 because i have insufficient balance. what does that mean? does that mean that i need to "pay" for your services because i must have load first before i can speak with anyone?
386Mienezes Yhenna Zavannah(27 October 2014 11:06 AM)
it has 4g in the screen but the internet connection is very slow.i cant even play videos in youtube. when in fact i registered my no. for unlimited internet for one month.pls help me...im very disappointed.
385Mienezes Yhenna Zavannah(27 October 2014 11:02 AM)
hello good day....i hope you can help my problem...to my smart lte pocket wifi...my unit is not a plan in smart..i just bought it in a smart store,,,,i just loaded it and register for lte 995...in my 1st month..the connection is very fast.now i registered again for my 2nd month..and to my surprise...its always no connection...the internet is so low,,and sometimes it cant even connect.heres the no.09996157902. i hope you fix this problem..i cant say its the location problem because im living here in cebu city.
383Princezz Ragay Teodoro(02 October 2014 10:27 AM)
smart pleaaseee fix your system just loaded mine P30 i was surprised my load totally gone without using it . f*** and this is not the 1st time that happened. i think i really need to change to globe goodluck.
This is so f@cking ridiculous!!! I just loaded my number with PHP 30, the next second it was 20.... what the f*ck is smart doing to their customers? They are such thief's and scums.... How i wish you burn in hell!!!! OH!!! and one more thing!!! You have the audacity to put such worthless, non-working, and stupid digits in there when it doesn't even work!!!! Seriously!!! You might think nobody can reach you for now, but one day... one day... you will be crushed to the ground... really!!! How dare you fool people like that.
Help me how to back my redeem rewards,this past few days i redeem my points 7 times and they cut out my points but the load was not accept until now..please help me..my last remaining points was 2895..
how to retrieved my CODE? i was availing free movie for two times, in the next day ill get the code from smart text but accidentally i was deleted the text from my inbox,please reply, my smart number is 0949-1250411
Hi Smart Persons i just want to ask if how can i retrieved the CODE for freemovie ticker,i was availing that two times to redeem my piont,in the other day i was received the code from smart text but accidentally i was deleted from my inbox,please response.thanks
Hi over two weeks i don't have internet connection I called many time but even the Costumer Service not available, and still nobody come to see the problem pls check this...the adress 311 Mapakla St Jalajala Rizal, This is my contact No. 09062737398.. thank you, Please fix this problem soon....
I have an inquirie regarding my load balance.I tried to call *888 you said its toll free but answering machine told me i cannot make a call bec.of insufficient balance.thats why im making inquirie bec.i just load last july 19 and i did not make any call.only i remember that i made i miss call to my wife but accidentally she answered but i did not answer her.pls check my account.my no. 09216803669.i will wait for your reply tnx.
Hi over two weeks that have no ineternet connection we call many times going and concentrated says improves our internet but until now I still nobody come to see the problem pls check this...the adress Block 2 Lot 24 Montalban ,Rizal
Hi, this is annaliza reyes of Drilling and Blasting Management Group for your reference our company postpaid line is 09209748425 until now we dont receiveany billings from smart :
Company name: DRILLING AND BLASTING MANAGEMENT GROUP INC DENIS MARTIN BILLING ADDRESS: GLORIA vISTA SUBD SAN RAFAEL RODRIGUEZ RIZAL 1860 pLEASE CAN YOU SOLVE THIS PROBLEM AS SOON AS POSSIBLE BECAUSE YOU ALWAYS CUT OUR LINES MONTHLY EVEN WE DONT RECEIVE ANY BILLINGS SO HOW CAN WE PAY?
HOPE TO GIVE ATTENTION FOR THIS: MY LANDLINE NUMBER 9973569/ 9973536
For the longest time now, since 2007, if i may remember right, i have been using SMART phone line. I have always used postpaid so as not to be inconvenienced in case i decide to use longer talking hours.
Unfortunately, my request for a re-connection as advised through your Smart Service Center in SM Sta Mesa, has NOT been acted upon for 7 LONG DAYS now.
I am so disappointed. After lining up for hours, this is the service I get?
hello. i have a problem with our smart postpaid bill. until now our bill for 2 months were not yet delivered.. kinly take a look at it the name of the plan holder is LIEZL V. CAMACHO, Binmaley, Pangasinan. thak you
What should i do on my Freedom plan sim.. i already paid my previous balance(MEGA250) (6/3/14 , 2:09pm) thru Metro bank..but when once i try to register, smart keep telling that i exceeded my credit limit. please answer me. asap.... Thank you very much.
Please assist me on this. My first time to send money through Smart Money Padala yesterday at BDO East Maya. I have the payment slip validated, my concern is the person who received the money received the 12 digit number which I do not have. According to BDO, they do not have the 12 digit reference number but the transaction number only which appeared at the slip. Therefore, the person can not release the money to the person claiming it. Please advise me what to do.
I am an Electronic Load Retailer under Sim No. 09194799364. We are now experiencing triple loading in one sending today. I have send an Economy 30 to Sim No. 09185358009 but receive three (3) reports with different balances after deductions. Can this be return to my load balance? Thank you. Ref. No. 1.- 003662133338 Ref. No. 2.- 003662132893 Ref. No. 3.- 005301084642
I avail two months uni text to all network. i have 3 hours free call and when i try to call using my iphone 5 the operator says that i need to change my phone setting. can you pls give me procedure on how to change the setting in able for me to make use that free calls? thanks
Hi! I just bought a Smart Prepaid Sim and enjoyed my free texts. Thank you so much. Then, I bought Php100 prepaid card and loaded it yesterday, I called and talked to a friend for less than 5 minutes. Why is it that I can't call and text anymore after that single call? Is my 100 peso equal to a less than 5 minute call in Smart? Please advice. Thank you very much.
Hi! This was regarding my sim card of Smart prepaid that was PUK already i cant open it. I've already lost the card to re activate it with the PUK. Can you please provide me with the PUK code. Below are the details regarding my smart sim card.
Sim number: 09208323891 DETAILS ON THE BACK OF THE SIMCARD : 0310 0131 3101 4090 LSS0104
Hi, i just want to request or cancel the mega combo 250 , because i did not apply for auto renewal. I received text that if i want to stop , text to 9990 STOP MEGA 250 . So I did it , I texted twice and now I received a text that it was renewed and will be charging 250 in my account. My number is 09989999359.
sir/mam gud day, i just want to know why the costumer service representative dont answer our call...only the machine...how can we enjoy our money with the service they give to us/...we have problem regarding the connection but nobody is answering which is uncomfortable for us the consumers...pls dont ignore my concern...thnx...more power
Please kindly fix the signal of this number 09195169977.been using roaming service at caribbean island for 3wks already but few days ago the signal suddenly disappear.fyi with lots of load.please fix asap!
341SALVACION ODAVAR MARMOL(16 February 2014 2:05 PM)
PLEASE ACTIVATE MY ROAMING NO.09214155047....LAST FEB.3 I RECIEVED MESSAGE....UNTIL NOW IT HAS NO SIGNAL...I ALREADY LOADED IT WITH 130 pesos...waiting for ur reply as soon as possible....I really need ur service badly....tnx and more power....
one of your subscriber use their smart phone no. 09205011519 under the name of emelita quizon or emelda arizo (mactan lapu lapu city) for scam. they claiming that they are authorize courier of fecargo courier services at london (i expected some package from our friend). they ask their client to pay freight charges, penalty due to undeclared item at the package and the said no. can't be contacted. they are the one who will contact you. may i validate to whom the no. intended or name. please help this case where already reported at NBI and my sister are one of their victim hope you could help us to validate some detail regarding the destination and name of the owner if the said no. is under postpaid subscriber. thanks.
please fixed the line of the smart network in kuwait.. coz the roaming number of any OFW there not receive any txt from the philippines..please fixed it soon..its important to the OFW and here family her in the philppines. tnx
I wanted to ask what seems to be the problem with Smart network?? My roaming sim card isn't working, cannot send and receive text. Please fix the problem asap, this is important for us (working abroad). Hoping it will be fixed soon.
Why is it that your customer service doesnt entertain calls if with insufficient load even if I call from a landline? That is not customer service, its disservice. I am calling regarding my new micro sim which I got yesterday from your smart center in robinsons manila, its not working. I only use your service for the office.