Home » Articles » Directory

Smart Customer Service Hotline Number

You can call the SMART customer service hotline numbers below in the table if you are having problems with your SMART subscriptions in the following services such as:
  • SMART Postpaid
  • SMART Prepaid
  • Talk 'N Text
  • SMART Bro
  • Smart Money
  • Smart Load Retailers
  • Smart Load Dealers
  • Smart Padala
  • Infoboard Service


You will be answered by a SMART Customer Support Agent by calling the following numbers. Please be patient when calling.

SERVICETOLL FREE VIA SMART SIMVIA HOTLINE/TELEPHONE NUMBER
Smart Postpaid/Smart Prepaid/Talk 'N Text*888(02) 888-1111
Smart Infinity*800(02) 848-8806
Smart Mobile Broadband
(Bro SIM, Pocket Wifi, Plug-it, Share-It)
*888(02) 672-7277 or 1-800-10-672-7277
Smart Broadband*1888(02) 672-7277 or 1-800-10-672-7277
Smart Money15177(02) 845-7777 or 1-800-1-888-5648
Smart Load Retailers*333(02) 845-7733
Smart Load Dealers*7744(02) 845-7744
Smart Padala*7788(02) 845-7788 or 1-800-10-8457788
Infoboard Service--(02) 848-8848
Sales Hotline (apply for plans over the phone)*887(02) 848-8877

When you're using Smart International Roaming, toll-free charging is not applicable when you call using those toll free numbers above.

Do you have other concern with SMART?
This article was written by under the Directory category. It has been read times and generated 525 comments. The article was created on .
Rating: 3.0/2
Warning! When posting comments, strictly observe correct spelling. Avoid incomplete words such as TY (as Thank You), Pls as Please, gud as good, dpt as dapat, etc. You can comment in English or Tagalog. If you will not follow this simple instruction, your comment(s) will not be accepted or published.
Name *:
Email:
Code *:
Total comments: 525
525 Edwin Dela Cruz   (18 August 2016 11:57 PM)
SIR/MADAM . HAVE A GOOD DAY .. MAY PROMLEMA ME SA SIM CARD RETAILER ..DI ME PAKAPAG E LOAD .. PERO NKAKATANGAP ME NG TXT AT NKAKAPAG TXT ME .. PAGO BILI LANG PO ANG CELL ME NA A8 SAMSUNG ..ANO PO BA ANG SETTING PARA SA CELL ..NA ITO ..DATI YUN LUMA CELL ME NKAKA PAG ELOAD NMAN ME .. IT0 ANG # 09294187782 ..THANK IN ADVANCE

524 len   (10 August 2016 11:56 PM)
hindi makaconnect wifi nyo, mabagal at bastos pa agent nyo sa call center....

523 aj bantilan   (07 August 2016 3:15 PM)
bakit kinuha ang load nang kaibigan ko.. 490 load saan kami pwede tumawag nang customer service..

Helping my friend.

522 Gladys   (02 August 2016 10:08 AM)
Hi! Before leaving Philippines I activated my roaming talk n' text sim but when I arrived in Canada I don't have any signal/service. Can you please activate my roaming sim. This is my number +639123185684. This is urgent. Thank you.

521 Coco   (26 June 2016 11:51 PM)
I pay for your service and it works like sh$t... Too damn slow that it takes me more time just to get to my email than Globe tattoo. Your service is really terrible and a not a good service. I hate your service... It SUCKS!!!!!!!!
It is not worth the money I spend for your stupid slow service.

520 cris   (20 June 2016 11:50 AM)
good morning, just wanna ask help ,ninakaw fone ko at I really need my number replace or all my text and calls to my stolen sim forward to number I'm using now.all l have is my simcard case as proof that's my number.please write back asap.thanks

519 GLORIA R.CUSTODIO   (31 May 2016 7:35 PM)
GOOD EVENING,IM JUST ASKING WHY OUR INTERNET CONNECTION BECOME VERY SLOW. EVENTHOUGH THERE IS
AN INTERNET ACCESS STILL THE RESULT IS A TURTLENET.TNX AND GODBLESS

518 JIMBERT BARETT S ALEJANDRO   (29 May 2016 8:20 PM)
good evening, my smart plan 799 used up all its data, in just a matter of minutes and that's it i will pay 799 a month for only minutes of surfing.

517 Grace paclibar   (22 May 2016 5:42 AM)
Nakabayad na po ako kahapon ng plan ko po bakit hindi pa din na lift ang account ko

516 Shiela Mae Garito   (18 May 2016 1:02 PM)
hi gd afternoon can i ask how can we get our bill of smart postpaid??

515 glan   (17 April 2016 12:31 PM)
hi ask kolang kong pano mahingi refence # kc dko mabayaran bill ko

514 olivia labiano   (11 April 2016 10:44 AM)
hi there! im dual sim user and it is both smart, im currently enrolled on your promo UNLIFB on 5555. but then both of my simcards lost the data connection. i already cannot connect to the mobile data.... how was it?
im hoping for your positve response. thank you

513 Zaraha Noel   (05 April 2016 8:17 PM)
Good day, I am working abroad and using roaming number however it was already deactivated last December 2015 because I was not able to put a load. I just want to ask if there is a way to activate my roaming sim while I'm abroad?
Thank you for your kind assistance.

511 mary jean   (03 April 2016 11:58 PM)
hello gud day!!!! i just want to know that there is a number that texting me that i have a reward for 500 but the text said that im going to reply text 500 space 09100018408 send to 343 from smart ka partner im asking your help is this a scam ? if this is a scam how can we prevent this? thank you please reply asap. thank you

0
512 admin   (04 April 2016 6:49 PM)
Mary Jean, it's a scam. Beware and ignore it.

510 Roger Tabaco   (03 April 2016 6:39 AM)
Hello there, i registered my smart bro sim for surfmax995 from april 1, 2016 but i can't connect to internet. I tried calling smart customer service (*888) but operator says incorrect number.
What should i do?

Hoping for your answer,

Thanks.

509 Ryan Perez   (29 March 2016 2:03 PM)
Hi! I lost my phone. Can I request to Smart Business Centre a new sim with the same SIM Card no. that I used before. It's a Prepaid Sim? Thanks

508 felix   (23 March 2016 10:39 PM)
good pm..please check my smart roaming number 09196211111 i can't receive text from phillipines..thank you

507 Romeo Camano   (21 March 2016 1:38 PM)
Please check your directories 6380,8180 is Fin-serve SUN Operation. We are receiving calls that we are referred as SMART BACOOR. Please check and update your directories. There is some one giving wrong numbers to customer.

506 ma. christine villanueva   (16 March 2016 9:56 PM)
Can I know the exact delivery date of my order? Its been 1 week since I purchased and paid it. I already message your fb page but I don't receive any reply. Pls email me or response to my message in facebook. Thank you. :)

505 Nilo Solarte   (16 March 2016 1:47 PM)
Good day! Please check my smart roaming # +639216458926, I can't receive text from Philippines. thank you.

504 gina   (13 March 2016 0:21 AM)
hello can u please check my roaming #+639206465767 cant recieve text from.phil.they load me two times i dont recive.thankbu

503 DENNIS ROQUE   (12 March 2016 1:00 PM)
Hi. im referring to my smart roaming number. just a couple of weeks ago i noticed that i don't receiving text messages from it. please help if you have any idea how to fix it. i need this number for my transaction online because they prompt me to get one time password on this mobile number which is unfortunately not receiving messages. i tried to access their hotline but i cannot reach them. any one of you here have idea ? please advice. many thanks

502 Ronald B. Balbin   (12 March 2016 10:37 AM)
Smart Communication Phils,
I haven't receive any message in my smart roaming sim for 2 days. Kindly activate my roaming sim 09298538144. Thank you for your good service. Godbless...

501 abegail   (28 February 2016 1:28 PM)
hello , i bought a smart pinoy roaming sim the last time i gone to philippines it was in 2014 . i think i forgot to activate it , and now i want to activate my number online . so i go to the site of smart then i created my account after they ask me to put the smart number , i put may sim number that i found behind the sim but they said the number was unvalid/not recognized . please help me what should i do? i really need to activate this before it expired on may 31 2016 . thanks for the feed back

500 Maribel M. Estioco   (26 February 2016 7:02 PM)
Why I can not make a conference call anymore?

499 charla yap   (26 February 2016 10:28 AM)
What is the stastus of my order myphone m28

498 charla yap   (26 February 2016 10:23 AM)
Can i know whatvis the status of my ordeer of myphone my28

497 Rommel Matabuena   (25 February 2016 12:09 PM)
can i know what is the exact delivery date of my order ?

496 michelle carr   (23 February 2016 9:42 PM)
im trying to activate my sim but cant get through

495 dennis gonzales   (22 February 2016 2:28 AM)
Hi sir/maam please kindly check my roaming number +639397237938 can't receive messege.thank you

494 Jory sabanal   (14 February 2016 3:27 PM)
Can you check my roaming number 09298624098. Ive been two days i did not recieve any message and also eload from philippines. Im here at hail ksa.

493 ong poh huat   (11 February 2016 1:15 PM)
Kindly check my smart roaming number at 09282864150, not able to received messages, I am in Singapore
thank you
Mr Ong

492 Jose Kenneth Lumontad   (27 January 2016 12:47 PM)
good day sir, I just want to follow up the kapartner winner of 2015 quarter draw and grand draw, smart called me a special 4 digit number to my retailer 09085927817 asked about my information. the smart agent in our place here in pinamungajan cebu requested my ID photocopy. until now I didn't receive the prize that I won. A smart agent told me that I won in the kapartner. Thank you and more power.

491 Ricardo Pitas Gorgolon Jr.   (19 January 2016 0:15 AM)
please help me get back my signal on talk n text roaming. i am here in Saudi arabia right now and your network has taken out my signal here. do you know that I am using my mobile number for banking transactions? YOU did this to me without proper notice or message to reload immediately. please consider this message as an urgent because I cannot send money to my family in Philippines for their financial needs. Hope your network's fault will value us more as your loyal subscribers. please reply asap, hunger cannot waits you!!!

490 Antoneth   (13 January 2016 11:48 PM)
Hello!! Please kindly check my roaming no.+639989191327 I can't received message. I can send messages to my family but I can't receive their response. Please can you fix it. Thank you

489 Jessabelle Joy M. MIra   (10 January 2016 6:27 PM)
Hi!
Kindly check my roaming no. +639194348456; can't receive messages. i use to register this no. to chikka apps... i can send message to someone and they can received the same, however; once they reply i can't receive their response.
Please help me. Thank you

Your prompt response is highly appreciated.

488 Elizabeth Clark   (04 January 2016 7:24 AM)
Please check my smart bro located in Bulihan, Silang Cavite. It's been awhile now we are having difficulty. I have been in smart bro since 2005 so please we need a bit of consolation which is, a good service. Thank you

487 alvic   (29 December 2015 9:15 PM)
sir or madam!! can you please!! restart my smart number 09990325942 because i don;t have a signal now i already restart my pocket wifi.. 4x already please fix it now...... tell me if what i will do for start fix my connection.. my local area at visaya,

486 rolinda   (16 December 2015 9:00 AM)
hi i just lost my phone with the talk n text simcard how can i block my stolen simcard

485 chris   (04 December 2015 7:28 PM)
Good day
What if i already consumed my.180.call mins.from my.Mega 250.registration and i want.to.register.to..Smartalk 100.is it.still.credited? Even if.my.subcription.to Mega 250 is not.yet.expired

484 Marlon Buhisan   (03 December 2015 11:01 AM)
Can i have the SIM NETWORK UNLOCK PIN for my NOTE 3 smartphone which had a postpaid account fully paid and served last October 2015. Please let me have the UNLOCK PIN as soon as possible for i really need the phone to function using SIM outside the Philippines. Thank you.

483 Jesseca Isaga   (27 November 2015 8:33 PM)
Good day. Could you lend me some help how to unsubscribe to 2474 efactory. Been losing mount of load. I'm currently using my roaming sim here in Riyadh, KSA. And i'm having a hard time unsubscribing. I already used different codes like STOP ALL, EF STOP, UNSUBSCRIBE but still not working, since those codes ive tried is not sending. Please help me with this matter. Looking forward for your positive response. Thanksand God bless

482 EDGAR N CEREZO III   (24 November 2015 1:55 PM)
Sir/Madam,

Good day!

I am a Smart Retailer here in General Santos City. My Retailer Sim number is 09397787403. I joined the Smart Ka-Partner Program/Electronic Raffle Draw on July 2015. Last August 12, 2015, My wife received a call from a special number- 7078, with call agent named Gian San Juan, informing my wife that I won the Electronic Raffle which was drawn on July 31, 2015.He also explained further that he has no idea of my prize for they are only instructed to call and verify the winners.

According to Gian, there will be more calls that I would receive for verification purposes but no calls came. After a month, I called your hotline numbers (333) for updates and inquiries. A certain Julie Tendero advise me to go to my distributor for they are the ones who knew of my winning and attended my inquiries. I went to GENSAN PCOM, my distributor and they just told me to wait for further updates for they are still waiting for the Smart Head Office's email to them. On middle of September they asked for a photocopy of my two valid ID's for them to forward acopy to your Head Office. November is about to end, yet I still have no idea of what my prize is and when to claim it.

Your utmost, kind and response will be very much appreciated. Thank you.

Edgar N. Cerezo III
Smart Retailer-09397787403
Lagao, General Santos City

481 Ramir Btofas   (19 November 2015 6:16 PM)
Few months ago I had been having data connection issues with smart then I have tried several times to contact customer service but all the rude agents kept dropping my call so I guess my number has been blocked from calling customer support. Now I have bought worth of 50 pesos electronic load for my sister and she sent a text message from a different number because the load I have sent her just got vanished. Since I couldn't contact customer support what am I going to do now?

480 steven and dorie flack   (16 November 2015 11:14 AM)
Sir or Ma'am
This note is being written to you because of outstanding service we received at your main offices near Greenbelt in Makati. We found your entire staff at these offices to be helpful and courteous. However, we are taking a time out of our lives to recognize one of your employees we had the fortune of meeting during our inquiry. This young lady is Miss Rosette Abitria.
We expressed our needs and Miss Rosette politely made suggestions along the way.We were concerned as to the service we might receive being as our province is so far from Manila. In fact, Batanes is the most northern province in the Philippines. On this island there is no authorized payment and service center. Miss Rosette was quick to point out the favorable options Smart offers. She made sure we were aware of any phone #'s for questions that might arise. She also gave us convenient payment options available to us.
To be quite honest with you there was, and still is, another company available to us; but because of Miss Rosette's professionalism and accommodating spirit she is the reason we decided on, and will continue to use Smart as for our communication needs.
Approximately, 2 or 3 months ago we had a question and remembered Rosette. We called and was told that she had taken a job at one of your Smart satellite offices at your Cash and Carry complex store.This was good for us as we sometimes stay on that side of Makati when visiting Manila for our shopping needs.
We visited her personally at your retail store and again were not disappointed with her upbeat attitude . At that time we wanted to let someone know of her work ethic. Her humble response was "But Sir/Ma'am, I am just doing my job." We insisted. This is when she made us aware of your customer care response site.
Now, in our humble opinion, we truly believe it is very beneficial for Smart to have a person such as Rosette Abitria working with your company.

with all due respect ... Steven and Dorie Flack
peace


We expressed our needs and Miss Rosette politely made suggestions along the way.We were concerned as to the service we might receive being as our province is so far from Manila. In fact, Batanes is the most northern province in the Philippines. On this island there is no authorized payment and service center. Miss Rosette was quick to point out the favorable options Smart offers. She made sure we were aware of any phone #'s for questions that might arise. She also gave us convenient payment options available to us.
To be quite honest with you there was, and still is, another company available to us; but because of Miss Rosette's professionalism and accomodating spirit she is the reason we decided on, and will continue to use Smart as for our communication needs.
Aproximately, 2 or 3 months ago we had a question and remembered Rosette. We called and was told that she had taken a job at one of your Smart satilite offices at your Cash and Carry complex store.This was good for us as we sometimes stay on that side of Makati when visiting Manila for our shopping needs.
We visited her personally at your retail store and again were not disapointed with her upbeat attitude . At that time we wanted to let someone know of her work ethic. Her humble response was "But Sir/Ma'am, I am just doing my job." We insisted. This is when she made us aware of your customer care response site.
Now, in our humble opinion, we truly believe it is very benificial for Smart to have a person such as Rosette Abitria working with your company.

with all due respect ... Steven and Dorie Flack
peace

479 beth   (14 November 2015 9:01 PM)
hi help my i cant call customer servive and other but i have load and register hope fixed it this

478 Baby Jaine P. Felix   (12 November 2015 3:30 PM)
i want to deactivate my ALLTXT 10 promo to have a regular load

477 Ann   (12 November 2015 11:01 AM)
Good morning. I have just put credit on my mobile but I can't make a call. It says I'm out of credit. My mobile number is 0949 0999147. Please help me with this. Your quick response is well appreciated. Thank you.

476 HEIDELYN NIERRAS   (10 November 2015 11:33 AM)
Hi can you help me? i can open my phone i forgot my password.

475 geraldine   (09 November 2015 1:30 PM)
what happened to my load ? i just a while ago then i when i register it it say's "o balance".. i don't know what happened... please Talk n Text FIX YOUR SERVICES. THANK YOU !

474 jeffrey cabato   (24 October 2015 1:35 PM)
very slow my lte my number 09495691840 no open the warcommander everytime reconnection

473 rexa marie   (23 October 2015 2:13 PM)
I just called *888 which is your customer care hotline but it keeps on asking for my number and when I try to put it and your automated system tried to verify, it'll say that the number couldn't be recognized.. Seriously? I've been having issues with my internet for 10 days already and every time I call I'm just given different reference code for my concern, I registered for unli999 last October 1st.. I had same problem after a week I've had my load registered to the unlimited service, then I called and it was fixed, I was able to use it for 2 days and then this issue occurred again yet this time it didn't worked anymore. They can't even give a resolution to my concern, they Keep on reporting it yet nothing was done. So what am I supposed to do with this crappy service that you have? It's like I just thrown my money away for availing your service and wasn't able to use it. Such an inconvenience on my part. And Oh, btw, your representatives needs more training. You'll ask them what you're supposed to do,they'll answer "I don't know" ..

472 Mayang Muyco   (23 October 2015 9:19 AM)
My Tita received a new mobile phone as a reward from PLDT. The phone was delivered to her home address. Together with the phone is a smart sim where we cant see the mobile number of the sim at the back. the only number appears here are : 0315-0751-2276-3840-PPP0101 another is 0315075122763840.

i tried following instruction like text GET MENU and send to 9888, but message will just failed for not registered on network.

Every time I called smart hotline, they always ask to enter the 11 digits.

My concerns are:
1. How will we know the mobile number of this Sim Card?
2. How will we register this to the network, for us to use this?

Please give us details about this concern. Thank you!
Mayang

471 Florenda Sarguet   (22 October 2015 4:39 PM)
Please help me about my smart sim,my sim is block now, I don't know what happen, my sim have a load.. Please help me what to do.

470 Joel   (22 October 2015 12:20 PM)
good day. i would like to request to unblock my LTE sim cards 09288426961 and 09393726800 in your LTE signal..

469 Ehman villafuerte   (16 October 2015 10:55 PM)
Villafuerte

468 Celina B Claver   (16 October 2015 3:57 PM)
Your 888 is useless for reconnection of redirected services because it does not accept calls when services arw redirected. Please reconnect my phone which i paid this morning at 711 ortigas, columbia towers.. Cp 09088918741.. Celina claver

467 maria luisa marcelino   (11 October 2015 2:40 PM)
Good day,

I would like to inform you that may Ipad Mini is stolen yesterday, How will I report that incident? and what are the requirements for applying for the blocking of my account in IPAD and my monthly? Is there any possible to the replacement of my unit. Kindly advise me for my concern...thru email.

466 Ma. Pacita palma   (27 September 2015 12:00 PM)
I want to know the last number loading at my smartload my number is 09298810204 it has no confirmation I receive but my balance is not enough to load again

465 Ruth Prado   (24 September 2015 8:29 PM)
Unti now I don't have internet using LTE. My SR# is 659698683.

464 Josephine Awaaw   (17 September 2015 2:11 PM)
,ilang beses ng nagloload ang asawa ko pero di parin gumagana ang wifi nya.nasa pinas sila can you pls,fix the problem.wifi sim gamit nya.

463 roel de jesus   (14 September 2015 12:58 PM)
I need return call about my data plan they riderected the service on which theres a pending credit that was not yet applied on my account if you dont restart the service then let it be cancelled.

462 Arjhay Arevalo   (12 September 2015 5:17 AM)
Good day
I registered roaming before i Leave Philippines but it cannot be registered i asked smart retailer at the airport he said the system was down can you please activate it for roaming my number is 09496170507 now im here abroad but i dont have service thanks and i appreciate please email me back

461 Jennifer agustin   (09 September 2015 11:38 PM)
I hate how smart is charging me! Please do something about your corruption! How the heck can you charge me double when I haven't even consumed the service???!??!?!

460 cristine joy tingal   (09 September 2015 9:01 PM)
Please please ! Im badly need your help. Yesterday I loaded SUPERSURF995 in my LTE Sim that using a router.Then just now its doesnt have an internet connection. And I didnt receive any text from smart.Im so worried! Please help me. Huhu

459 what code are your talking about?   (07 September 2015 9:01 AM)
What does this message mean and why am I getting it?

Oaod Protect is ON-YOU'RE TRYING TO ACCESS THE INTERNET WITHOUT/NOT PART OF YOUR DATA PACKAGE.To browse for P5/15mins . . . . . etc.

458 LIZA   (02 September 2015 8:35 AM)
my load wallet retailer sim error to operate.my load wallet balance 487.00 pesos.

457 bernadeth   (01 September 2015 9:01 AM)
how can i unlock my smartload menu?

456 Mayvilyn Arevalo   (31 August 2015 10:57 PM)
I have a concern about Smart Padala. My partner use smart padala to send me money his location was in Rosario Cavite. I gave the smart padala number in Dela Rosa Makati City. He forward the confirmation to me but due to phone where the message was sent is unable to power on I've lost my confirmation or reference number to present for me to claim the money being sent for me? Can I still claim the money? The SMART PADALA transaction happened on August 30, 2015 between 6pm-7pm. I need an assistance on this please.

455 Phil   (31 August 2015 9:08 PM)
last week I bought clash of clans gems(in app purchase) via smart telecommunication billing. It was successful. But now when I buy using the same process it always keep saying mobile payment service isn't available. Please let me know how can I fix this. Please. Because I loaded my account PHP515 just to buy gems for the game. Smart please email me the solution. Thank you. Needing your service.

454 prbautista2000   (28 August 2015 11:54 PM)
last june 2015 i made complaints regarding my load that it was eaten though im not using it.smart made the corrections but up to now they were not returning my load as they promised.now again i loaded 30 php last aug 19, 2015, i did not use it yet, now that i made inquiry again it was eaten up that to this date, aug 28, the balance is 12.50 php. not yet using it, yet deductions were made.is this the kind of service you are giving your customers.when you call the customer service a littany is saying and that the computer is down, not functioning well, under maintenance. what else? calling-calling Atty.Ramon Nolasco" <cwpd@ntc.gov.ph>... what can you do about this? my smart number is 09086036785.smart is not doing anything about it.precila r. bautista- mandaluyong.

453 Cris Ll.   (27 August 2015 5:46 PM)
Loaded 100 pesos. I made a 33 sec call to 0999xxx number. Then i sent 5 text messages to the same number. I checked my load balance... ITS DOWN TO 28.5 pesos only. What should i do now? Tried calling hotline vut my calls cant get through.

452 Reggie Castillo   (27 August 2015 9:49 AM)
For the second time this week i have received a message purporting to be from Smart informing me that my postpaid plan has been charge P200 because I texted and called with my roaming on. It then told me that if I wanted to have my roaming cancelled for free that I should text the number 09081147074 (received today at 10:34 A.M from +639327912182)) and 09199678149 (this was received at 4:45 A.M. Friday, August 21 from +639330883400) followed by <space>200 and to send it to 808 and finally to reply YES after the next message from 808 to signify that my roaming has been cancelled.

451 Che   (23 August 2015 3:52 PM)
I lost my cell phone, can I get the same number? Because I'm waiting a very important call from abroad. How can I have that number again? Please text me asap! Thank you!

450 rayly   (10 August 2015 8:28 AM)
My smart micro sim can't connect to 4g signal, but it connects to 3g. Can you fix this please!

449 Rj   (05 August 2015 9:08 AM)
My smart bro sim card has stopped showing an lte and even a 3g signal. This has been for 2 days already. I LOADED 250 FOR 7 days and i just used it for a day only. Fix this pls. 09988924753

448 nymafe obligado   (30 July 2015 4:41 PM)
Lifting of my redirection is taking very long despite having paid my outstanding bill already.

447 Maricar manalo   (22 July 2015 12:37 PM)
I have concern with your services offered.. I was registered in a promo unli call 15, but i can't use it. Please help..thank you..

446 Rod Ranada   (14 July 2015 4:06 PM)
Hi, appreciate very much if you can send the landine number of your Cebu SM or Ayala branch. need to clarrify my account number. thanks a lot.

445 Gukoy   (13 July 2015 9:46 AM)
Are they all operating 24/7? Like I can speak to an agent after midnight?

444 Grace Tesorii   (12 July 2015 6:26 PM)
Hi. How can I block my lost phone and simcard?please reply

443 Carra Maghanoy   (07 July 2015 3:51 PM)
Hi.. please help me resume my account. i already paid it today. but still i cant use it.

442 vonvon   (06 July 2015 4:54 PM)
Mam/sir can u help me to find my PUK code this is my 09301559532

441 castrenece   (03 July 2015 11:24 PM)
please resume my unlitext 09391726746

440 castrenece   (03 July 2015 11:23 PM)
gooday, can u please help me. i cant use my unlitext. it happens many times i spend a lot of money for this services. why sometimes i cant use it to send txt messages to other network.

439 arlene   (03 July 2015 11:56 AM)
llenos

Good day, I would like to know on roaming.My hubby called and asked me about roaming because he bought a smart card and he is in korea right now.pls help! Thank you and God bless

438 melanie erfe   (02 July 2015 7:15 PM)
Follow up..
This is my number 09985779474

437 melanie erfe   (02 July 2015 7:14 PM)
I already paid my postpaid bill but
its already 5 hours since I pay it I can't call it says I still have my balance...
Please fix this ASAP!!!!!

436 johndoe   (02 July 2015 4:37 PM)
These guys are barking at the wrong tree. File your complaints at Smart Comm. itself, not here. Comments are for sharing thoughts, not to accept reconnection requests etc. Just my two cents.

435 Hate smart unli 20!!!!   (25 June 2015 7:02 PM)
your company is wasting my time, money and effort!!! Unli 20!!!! Grrrrrr

434 Jexter Badoya   (20 June 2015 8:31 PM)
Please resume my redirected postpaid as soon as possible here's my cellphone number 09209685725.payment already made at lbc A.R. no. MCK04BH102357001318 Can't call your hotline please improve your service. Thank you

433 Roderick   (15 June 2015 2:11 PM)
Why i cannot use my unlimited call..just now i registered to your unlimited promo..can you fix this? you wasting my time network

432 sheryl lagundino   (15 June 2015 8:15 AM)
I am having this error message in my Smart LTE prepaid simcard: "Selected network (Smart) not available". I have encountered this error since yesterday by 4PM. Please note that i'm located in ayala, makati where the network signal is above average. I have tried to manually setup the network but still the same error. i still do not have any network connection. Please check.

431 Lekyam Andrino   (09 June 2015 9:38 PM)
Good evening maam/sir

Im a smart user and i just want to ask why my smart prepaid unli calls always cutting the line every few minutes..please connect my unli calls very important..this is my # 09494746472..thank you and God bless u

430 Akhia   (08 June 2015 7:51 PM)
Just want to complain your csr name cora lavarde. She is not accomodating and helpful. I hope next time she will answer the questions politely..thank you

429 lovely   (30 May 2015 6:14 PM)
sir/ mam,
pls kindly help me activate my tel no. 09215182288 , my sr#629096171
i have waited 48 hours already, thank you

428 dred estabillo   (26 May 2015 8:06 PM)
hello, good evening,

im a smart subscriber and I just want to ask why smart prepaid unli calls always cutting the line,, after a few minutes or a few times call..,,I just confused that why it is called unli , but some people can't enjoy it or people can't use it whenever they need,, ... ??
i

427 Ryan Ocampo   (18 May 2015 2:54 PM)
been trying to load the 300 prepaid card i have bought this morning and all i get after i dialed 1510 plus the pin number is "Network busy". is there something wrong with smart?

426 Maureen Domingo   (16 May 2015 10:59 AM)
Good morning. Im using smart pinoy for my roaming... is there possible they can find out or knowing my #(roaming) my name or place where I am?..

425 MARY AN MULA   (13 May 2015 11:06 AM)
hi there why my friend in USA cannot send and received message in his smart roaming number?

424 MARY AN MULA   (13 May 2015 11:04 AM)
hi good morning i have a question ..the smart roaming number of my friend in USA is not working he cannot send and received message what his going to do about that.

423 kathyrine candy   (13 May 2015 6:38 AM)
I just register on lte 995 a week ago....
But now im no longer connected to the internet...
The status shown in my picket wifi is battery icon green is lighting, wifi icon blue is lighting but the signal icon is not lighting.... I cant connect to the internet...
I inserted the sim to the other mobile devices, but there is no signal at all...

422 jose   (09 May 2015 4:29 PM)
i registered into your unlimited call and it cost me 20 pesos, so i expected that i can do unlimited calls within 24 hours smart to smart using *6400, but the thing is i cannot make even a single call until now and the registration will expire today at 6:00 pm, why you guys allowing this to happen to your subscribers? can you advice us what to do when this thing happen again

421 cherrie   (09 May 2015 9:20 AM)
Hi there,
Is anyone of you can be able to help me Reactivate my smart n talk n text roaming sim card? I've been using this sim when I was in taiwan. Unfortunately, there wasn't a signal anymore. Therefore, I won't be able to receive sms anymore.
My number is 09495761966. I'm hoping this number will be reactivated...Was trying to log in thru smart online but it won't let me in or it didn't went thru since my # won't be able recognized....
Thanks a lot everyone.
Blessed Day to all!

420 Emmanuel Magadia   (08 May 2015 9:44 PM)
HI! I am so annoyed! I just bought SMART LTE POCKET WIFI worth 4888! which should be up to 42MBPS , and guess what ? 60KBPS is the maximum download speed that i can get! can you fix it MY FRIEND?

419 mirasol   (07 May 2015 3:34 PM)
Hi Smart,

I have a prepaid sim and I have loaded 30 pesos, when we try to register for unlimited call and text, i'm getting an error insufficient balance. How come? I didn't even use it yet. I'm totally disappointed with your service. I hope you can correct this issue as soon as possible.

Mirasol Monterola

418 jocelyn   (07 May 2015 1:08 AM)
if my sim was lost can you blocked it so he or she cannot used it anymore...thank you

417 mon   (06 May 2015 9:45 PM)
ive lost my number . how can i retrieve it ? im using smart bro sim . sim has insufficient load .. need help . thanks

416 chantilly charmane gamboa   (30 April 2015 5:53 PM)
Hi Smart,

I am a talk en txt subscriber. Im just wondering why I cant send messages to this number (09987157999). We are changing text messages before. I just want to have a solution to this case as soon as possible guys.

Your prompt is highly appreciated. You can reach me to my mobile number (09071378914)

415 arnel baleros   (28 April 2015 5:39 PM)
Plss help me i cant send message but i have load i spend my money
I load two times of All Text 20
But its not working

414 arnel baleros   (28 April 2015 5:36 PM)
I cant use my load why?
I spend 40 pesos for my load but its not working

Cab someone help me plsss
09391917428

413 theresa cabal   (27 April 2015 12:45 PM)
why i can't send message even i have been load yesterday night and this day morning.

412 Rhea   (21 April 2015 10:30 AM)
I can't successfully reload the talk 'n text prepaid card I bought last night. Instruction said to dial 1511+14 digit pin and press send, but it always says not completed as dialled. Until now the card isn't working.

411 rochelle   (20 April 2015 9:22 PM)
I also loaded earlier 20 pesos and accidentally send T15 to 2547. As I checked my balance, only 5 peso remained! How was that possible? I was careless before but my load remained intact. My # 09094406291

410 rochelle   (20 April 2015 9:17 PM)
I am subscribed to T15 and was able to call until such time that everytime I call, the operator always tell that I do not enough balance. But as I checked my balance, I have 5 remaining balance. I hope for your respond. Thank you!

409 menzell b felitro   (18 April 2015 1:32 PM)
To whom it nay concern,

please do check my number, I'm just confuse why i am unable to call even though i was subscribed to your UA15 PROMO. I'M USING THIS PROMO for a long time..please do check my number 09072930402. Maybe you have block it..YOUR help will be greatly appreciated.

Thanks,
MENZELL

408 amy dy   (17 April 2015 9:11 PM)
i can't make an outgoing call.
the one im calling can hear me but i can't hear him/her.
i avail the talk100.

407 susAn   (15 April 2015 11:01 PM)
Hi!my roaming is not working. I'm here in Macau, my sister roam on the sim before sending it back to me. Please help me with this. Thank you!

406 joe mark   (15 April 2015 8:40 PM)
good evening!
I have problem with my talk n text sim card..
its signal was lost a couple of hour ago until now..
can you fix it as soon as possible because I am waiting for a very important call and text..
this is my sim card number 09128035298..

thank you and godbless..

405 Michelle quijano   (12 April 2015 6:05 AM)
hi good morning this is michelle quijano one of the customer i just want to inquiry because my friend use smartpadala to transfer money to me and the smartpadala no. account is wrong it is posible to bring back back my money thank you please answer me!

404 glenn   (11 April 2015 6:16 PM)
sir i have a question ? my friend and i have some problem regarding in claiming his money for smart padala. i don't have a smart account so i use a remitance (PrimeAsia) . i used PrimeAsia to make the transaction for smart padala. i send the money last April 7 or 8 , 2015 (i just forgot the exact date) .
now my concern is when my friend get the money. he said they don't give it because there's no confirmation but there is reference number. the PrimeAsia told me that it is ok not to have a confirmation as long as i give the refferance number to my friend. please help me in my concern thank you

403 ailed   (09 April 2015 11:02 AM)
i just load a regular 30 and i have an existing unlimited text/call load. after 30 minutes i could not make a call. When checking my prepaid balance it is apparently zero. It is just a little amount but it is so appalling that this network continuously stealing customers.

402 LORIEDEL PAGSAC   (06 April 2015 1:59 PM)
Hi! I'm smartbro user. It's been 7 days now here in Tuburan, North of Cebu. System is down. Can't connect to internet. Can't send text nor call. No signal. We don't know what's the problem but please facilitate as soon as possible. We badly needed to have an internet connection and signal here to call and transact. Thank you very much. Hoping for immediate action.

401 neoj   (17 March 2015 2:59 PM)
Gudpm.... i have a remaining P7 load, then,i just load again yesterday regular P30,,,after that i register to UNLI20 yesterday,,, so i have tge regular remaining P17,,, my unli had expired this afternoon at 2:57pm,, after that i check my balance, OMG,it is only P1! I cant even use my regular load of P17 after my unli expired! PLEASE HELP ME TO COME BACK MY LOAD!

400 Lekyam Andrino   (30 January 2015 5:13 AM)
how to come back my unli call?ill call nut always call ended this is my #09494746472..pls help me

399 Lekyam Andrino   (30 January 2015 4:02 AM)
Pls help me how to come back my call..always call ended..plss

398 Lekyam Andrino   (30 January 2015 3:38 AM)
Why always call ended?pls help me to back my call..ill try to call but always call ended..

397 Lekyam Andrino   (30 January 2015 3:35 AM)
How to back my unli call..plss help me

396 Lekyam Andrino   (30 January 2015 3:33 AM)
How to call again,unli call but always call ended..how to back my call..plss

395 Carol Paguia   (27 January 2015 10:06 AM)
Is sakto20 promo still available?..im trying to register for many times but the reply is always sorry for inconvenience..

394 Ched Caballero   (24 January 2015 6:28 PM)
My pinoy roaming sim can't received text messages..pls help me

393 beverly herrera   (24 January 2015 5:20 PM)
hi i just want to ask why i cant even use my load.... i cant even send a text or make a call i just want to complain about this that's why u should alert with this matter....... hope you understand and i hope you should do some action with this problem.... thank you so much and im looking forward for your assistance thank you so much

392 Jemy Monforte   (19 December 2014 11:50 AM)
i availed this day unli tri net call, after an hour unable to connect, im calling hotline number but it so busy.,. is it smart lines were so congested for unlimited promos?,

391 Ed Paala   (10 December 2014 3:46 PM)
i just load this morning and yet zero balance after 10 minutes?

390 Ed Paala   (10 December 2014 3:46 PM)
can you please send me landline how to get in-touch with your customer rep, my load always lost even when not using it. imagine it was just 5 minutes since i load then it's gone? this is a theft you know that smart.

389 Amir Vargas   (12 November 2014 10:00 AM)
I forgot hot to use UA25 promo which i already availed

388 Abigail De Guia Flores   (06 November 2014 12:18 PM)
This is so effin ridiculous! I need to have load balance in order for me to speak to your CS rep!!!! My load is being consumed without even using my phone. I already switched off my mobile data and yet my Php100 was still consumed. I wanted to talk to somebody to help me check what the hell is happening but your hotline says I have insufficient funds to make the call. This is really ridiculous.

387 Cayee Bello de Lusong   (27 October 2014 9:05 PM)
I cannot call other smart numbers using my smart no and trinet100. all i get is one ring, and then a busy signal. this is the first time it has happened in my 3years of using smart prepaid. please help. thank you.

i cannot go through your number 888-1111 because i have insufficient balance. what does that mean? does that mean that i need to "pay" for your services because i must have load first before i can speak with anyone?

386 Mienezes Yhenna Zavannah   (27 October 2014 11:06 AM)
it has 4g in the screen but the internet connection is very slow.i cant even play videos in youtube. when in fact i registered my no. for unlimited internet for one month.pls help me...im very disappointed.

385 Mienezes Yhenna Zavannah   (27 October 2014 11:02 AM)
hello good day....i hope you can help my problem...to my smart lte pocket wifi...my unit is not a plan in smart..i just bought it in a smart store,,,,i just loaded it and register for lte 995...in my 1st month..the connection is very fast.now i registered again for my 2nd month..and to my surprise...its always no connection...the internet is so low,,and sometimes it cant even connect.heres the no.09996157902. i hope you fix this problem..i cant say its the location problem because im living here in cebu city.

384 Francis Eric   (09 October 2014 2:30 PM)
pls help my internet connection was lost im using Y800MA pocket wifi.. my number LTE sim 09996154759

2days from now i have no internet pls. help
ping are request time out

LOAD BAL: P21.00 Exp: 06Dec 07:26PM
AllNet Txts: 30 Exp: 03Nov 05:19PM
LTE Unlisurf Exp: 06Nov 07:31PM
Time: 09/10/2014 14:08:42

Im here in cebu city Hipodromo

383 Princezz Ragay Teodoro   (02 October 2014 10:27 AM)
smart pleaaseee fix your system just loaded mine P30 i was surprised my load totally gone without using it . f*** and this is not the 1st time that happened. i think i really need to change to globe goodluck.

382 Nokuchishi Egami   (16 September 2014 3:05 PM)
This is so f@cking ridiculous!!! I just loaded my number with PHP 30, the next second it was 20.... what the f*ck is smart doing to their customers? They are such thief's and scums.... How i wish you burn in hell!!!! OH!!! and one more thing!!! You have the audacity to put such worthless, non-working, and stupid digits in there when it doesn't even work!!!! Seriously!!! You might think nobody can reach you for now, but one day... one day... you will be crushed to the ground... really!!! How dare you fool people like that.

381 Erick Dhory Magdaraog   (30 August 2014 8:01 PM)
need your help very badly....please

380 Erick Dhory Magdaraog   (30 August 2014 8:01 PM)
Hi,how can i go to SMART Legal office?

379 Emmanuel Lou De Guzman   (25 August 2014 12:59 PM)
how can i lift my postpaid plan?ive been calling customer service but i cant get through...help please...:)

378 Marivic Castillo   (22 August 2014 4:41 PM)
Help me how to back my redeem rewards,this past few days i redeem my points 7 times and they cut out my points but the load was not accept until now..please help me..my last remaining points was 2895..

377 Keeno Adonug   (16 August 2014 8:13 PM)
pls help me :) how to call tanlk n text customer service tnx..

376 Lionesaganza17   (13 August 2014 2:20 PM)
hi pls help me my load 100 is lost. give back to me in this number 09109312459

375 Princess Claubeth   (11 August 2014 3:16 PM)
how can i call smart customer care through web?

374 Princess Claubeth   (11 August 2014 3:11 PM)
help me to retrieve my sim 09463402549 i am blocked, i lost my pen code

373 Jefferson Sison   (08 August 2014 11:46 AM)
how to retrieved my CODE? i was availing free movie for two times, in the next day ill get the code from smart text but accidentally i was deleted the text from my inbox,please reply, my smart number is 0949-1250411

372 Jefferson Sison   (08 August 2014 11:42 AM)
Hi Smart Persons i just want to ask if how can i retrieved the CODE for freemovie ticker,i was availing that two times to redeem my piont,in the other day i was received the code from smart text but accidentally i was deleted from my inbox,please response.thanks

371 Fernando De Guzman   (06 August 2014 8:35 AM)
WHAT IS THE MEANING OF RUNNING BALANCE IN THE TEXT MESSAGE SENT FOR NOTIFYING THE ACCOUNT?

370 Noel Amisoga   (29 July 2014 4:13 PM)
hello,. i would like to know how to retrieve deleted text messages on my inbox at sent items.. thanks

369 Joan Amoranto Liwanag   (27 July 2014 5:41 PM)
Hi over two weeks i don't have internet connection I called many time but even the Costumer Service not available, and still nobody come to see the problem pls check this...the adress 311 Mapakla St Jalajala Rizal, This is my contact No. 09062737398.. thank you, Please fix this problem soon....

368 Thirdy Alcedo   (22 July 2014 11:28 PM)
hi, do you have a toll free hotline using other network? I'm using sun prepaid

367 Joselito Benito   (22 July 2014 9:49 PM)
I have an inquirie regarding my load balance.I tried to call *888 you said its toll free but answering machine told me i cannot make a call bec.of insufficient balance.thats why im making inquirie bec.i just load last july 19 and i did not make any call.only i remember that i made i miss call to my wife but accidentally she answered but i did not answer her.pls check my account.my no. 09216803669.i will wait for your reply tnx.

366 Meafe Dimayuga   (19 July 2014 12:29 PM)
how can i block someone because he always texting me

365 Vhictoria Padilla   (15 July 2014 6:31 PM)
Hi over two weeks that have no ineternet connection we call many times going and concentrated says improves our internet but until now I still nobody come to see the problem pls check this...the adress Block 2 Lot 24 Montalban ,Rizal

364 pablito guloy   (19 June 2014 3:36 PM)
This is pablito guloy, just wanna to know when will be the delivery of the mybro fab tab retention i applied for?

363 analiza reyes   (14 June 2014 11:25 AM)
Hi, this is annaliza reyes of Drilling and Blasting Management Group for your reference our company postpaid line is 09209748425 until now we dont receiveany billings from smart :

Company name: DRILLING AND BLASTING MANAGEMENT GROUP INC
DENIS MARTIN
BILLING ADDRESS: GLORIA vISTA SUBD SAN RAFAEL RODRIGUEZ RIZAL 1860
pLEASE CAN YOU SOLVE THIS PROBLEM AS SOON AS POSSIBLE BECAUSE YOU ALWAYS CUT OUR LINES MONTHLY EVEN WE DONT RECEIVE ANY BILLINGS SO HOW CAN WE PAY?

HOPE TO GIVE ATTENTION FOR THIS: MY LANDLINE NUMBER 9973569/ 9973536

THANKS
ANA REYES

362 Jebel   (11 June 2014 3:54 PM)
Good day! I would like to complain because our internet connection is very slow we cannot even play youtube or even do our work and assignments. It takes hours for us to finish our task.

361 meng canlas   (05 June 2014 9:36 PM)
For the longest time now, since 2007, if i may remember right, i have been using SMART phone line. I have always used postpaid so as not to be inconvenienced in case i decide to use longer talking hours.

Unfortunately, my request for a re-connection as advised through your Smart Service Center in SM Sta Mesa, has NOT been acted upon for 7 LONG DAYS now.

I am so disappointed. After lining up for hours, this is the service I get?

360 er   (05 June 2014 3:13 PM)
i want to track my husbands number to know where/what place he is

359 richie c. marinas   (04 June 2014 10:02 AM)
hello. i have a problem with our smart postpaid bill. until now our bill for 2 months were not yet delivered.. kinly take a look at it the name of the plan holder is LIEZL V. CAMACHO, Binmaley, Pangasinan. thak you

358 Alfred   (04 June 2014 8:24 AM)
Good Day!

What should i do on my Freedom plan sim.. i already paid my previous balance(MEGA250) (6/3/14 , 2:09pm) thru Metro bank..but when once i try to register, smart keep telling that i exceeded my credit limit. please answer me. asap.... Thank you very much.

357 Lacap Julio   (03 June 2014 2:29 AM)
Good Evening
Kindly activate the service for my roaming SIM Talk N Text..It was deactivated a week ago..
Thank you...More power

356 Jay   (26 May 2014 5:10 PM)
Smart website is not working, why?

355 maureen cabebe   (24 May 2014 10:33 AM)
kindly check this number 09395190153, the person using that number is harassing me. kindly check the location

354 shiela marie martin   (20 May 2014 12:57 PM)
please send me message regarding to my question

353 ana jambalos   (15 April 2014 10:41 AM)
Please assist me on this. My first time to send money through Smart Money Padala yesterday at BDO East Maya.
I have the payment slip validated, my concern is the person who received the money received the 12 digit number which I do not have. According to BDO, they do not have the 12 digit reference number but the transaction number only which appeared at the slip. Therefore, the person can not release the money to the person claiming it. Please advise me what to do.

352 Ben N. Gendrano   (15 April 2014 8:54 AM)
I am an Electronic Load Retailer under Sim No. 09194799364.
We are now experiencing triple loading in one sending today. I have send an Economy 30 to Sim No. 09185358009
but receive three (3) reports with different balances after deductions. Can this be return to my load balance? Thank you.
Ref. No. 1.- 003662133338
Ref. No. 2.- 003662132893
Ref. No. 3.- 005301084642

Please have this case be acted upon.

351 Enrico S. Cavan   (28 March 2014 2:26 PM)
I avail two months uni text to all network. i have 3 hours free call and when i try to call using my iphone 5 the operator says that i need to change my phone setting. can you pls give me procedure on how to change the setting in able for me to make use that free calls? thanks

350 Jenine Villanueva   (27 March 2014 12:07 PM)
Hi! I just bought a Smart Prepaid Sim and enjoyed my free texts. Thank you so much. Then, I bought Php100 prepaid card and loaded it yesterday, I called and talked to a friend for less than 5 minutes. Why is it that I can't call and text anymore after that single call? Is my 100 peso equal to a less than 5 minute call in Smart? Please advice. Thank you very much.

349 mark martinez   (22 March 2014 4:17 PM)
i cant get my puk number thanks this is my number 09498071195

348 Jan Michael O. Licup   (19 March 2014 10:59 AM)
Hi! This was regarding my sim card of Smart prepaid that was PUK already i cant open it. I've already lost the card to re activate it with the PUK. Can you please provide me with the PUK code.
Below are the details regarding my smart sim card.

Sim number: 09208323891
DETAILS ON THE BACK OF THE SIMCARD : 0310 0131 3101 4090 LSS0104

347 Maria Jenny Tee   (16 March 2014 1:47 PM)
Hi, i just want to request or cancel the mega combo 250 , because i did not apply for auto renewal. I received text that if i want to stop , text to 9990 STOP MEGA 250 . So I did it , I texted twice and now I received a text that it was renewed and will be charging 250 in my account. My number is 09989999359.

346 mark tan   (12 March 2014 9:49 AM)
sir/mam gud day, i just want to know why the costumer service representative dont answer our call...only the machine...how can we enjoy our money with the service they give to us/...we have problem regarding the connection but nobody is answering which is uncomfortable for us the consumers...pls dont ignore my concern...thnx...more power

345 mak   (04 March 2014 9:58 PM)
I loaded 200p and send it to 2477 for trinet200.I cannot access or using the *2477++++.pls help me.

344 Mary Grace   (26 February 2014 10:42 AM)
I would like to ask how much is the amount for mobile plan with unit-unli text and call to smart, tnt and sun.

343 Cassy_1219   (25 February 2014 9:02 AM)
Please kindly fix the signal of this number 09195169977.been using roaming service at caribbean island for 3wks already but few days ago the signal suddenly disappear.fyi with lots of load.please fix asap!

342 mike   (16 February 2014 10:47 PM)
i registered my smart no. to roaming when im here in phillippines now im here at china why its not working?

341 SALVACION ODAVAR MARMOL   (16 February 2014 2:05 PM)
PLEASE ACTIVATE MY ROAMING NO.09214155047....LAST FEB.3 I RECIEVED MESSAGE....UNTIL NOW IT HAS NO SIGNAL...I ALREADY LOADED IT WITH 130 pesos...waiting for ur reply as soon as possible....I really need ur service badly....tnx and more power....

340 eleonor uy   (15 February 2014 10:53 AM)
one of your subscriber use their smart phone no. 09205011519 under the name of emelita quizon or emelda arizo (mactan lapu lapu city) for scam. they claiming that they are authorize courier of fecargo courier services at london (i expected some package from our friend). they ask their client to pay freight charges, penalty due to undeclared item at the package and the said no. can't be contacted. they are the one who will contact you. may i validate to whom the no. intended or name. please help this case where already reported at NBI and my sister are one of their victim hope you could help us to validate some detail regarding the destination and name of the owner if the said no. is under postpaid subscriber. thanks.

339 serum   (11 February 2014 4:08 PM)
what happen again the line off smart line in Kuwait.? coz its did then receive txt again a few hours ago..please fixed it do any action..

338 serum   (10 February 2014 12:52 PM)
do any action for the smart line in kuwait..the roaming number of OFW did then receive txt from the philippines.

337 gio   (10 February 2014 12:43 PM)
please fixed the line of the smart network in kuwait.. coz the roaming number of any OFW there not receive any txt from the philippines..please fixed it soon..its important to the OFW and here family her in the philppines. tnx

336 shay raniaga   (09 February 2014 7:04 AM)
How to re-activate a roaming sim card please and thank you.

335 jerome sebastian   (08 February 2014 12:10 PM)
Just want to know why is my smart bro internet connection is flactuating.some times i cant connect to inertnet

334 milagros del rosario   (08 February 2014 6:48 AM)
I wanted to ask what seems to be the problem with Smart network?? My roaming sim card isn't working, cannot send and receive text. Please fix the problem asap, this is important for us (working abroad). Hoping it will be fixed soon.

333 JEN   (05 February 2014 11:30 PM)
My roaming sim card doesn't receive any messages since last week of January 2014 up to now. What happen to the smart network? Please fix. It is so much important for us (OFW).

332 duke   (04 February 2014 9:29 PM)
my smart postpaid cannot receive call and txt and also cannot forward call and txt... pls help me tanx....

331 denver ballon   (04 February 2014 12:35 PM)
toll free say's that i have insufficient balance every time i call

330 argel bryan abanto   (31 January 2014 8:17 PM)
my inteernational smart roaming sim cannot receive any txt messages since yesterday... what would be the problem?

329 rina   (30 January 2014 3:59 PM)
gud afternoon sir/mam, why it is very hard to connect a smart hotline *333, i try almost 4 days.....

328 erwyn Villahermosa   (18 January 2014 9:27 AM)
Why is the customer service representative not picking up??? Been calling since last night. All I hear is a ring back!
Whats the point of having a hotline if nobody from the CSR is answering?

327 Ramil A. Japa   (09 January 2014 2:37 PM)
Why is it that your customer service doesnt entertain calls if with insufficient load even if I call from a landline? That is not customer service, its disservice. I am calling regarding my new micro sim which I got yesterday from your smart center in robinsons manila, its not working. I only use your service for the office.

326 jaymark   (07 January 2014 11:02 PM)
The connection was terminated by the remote computer before it could be completed, that was my problem my internet cannot connect what can i do..?

325 Jun   (07 January 2014 9:28 PM)
I need to talk to customer representative over the phone regarding my billing. There is no such option when dialing your hotline.

1 2 3 »