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Smart Customer Service Hotline Number
You can call the SMART customer service hotline numbers below in the table if you are having problems with your SMART subscriptions in the following services such as:
  • SMART Postpaid
  • SMART Prepaid
  • Talk 'N Text
  • SMART Bro
  • Smart Money
  • Smart Load Retailers
  • Smart Load Dealers
  • Smart Padala
  • Infoboard Service


You will be answered by a SMART Customer Support Agent by calling the following numbers. Please be patient when calling.

SERVICETOLL FREE VIA SMART SIMVIA HOTLINE/TELEPHONE NUMBER
Smart Postpaid/Smart Prepaid/Talk 'N Text*888(02) 888-1111
Smart Infinity*800(02) 848-8806
Smart Mobile Broadband
(Bro SIM, Pocket Wifi, Plug-it, Share-It)
*888(02) 672-7277 or 1-800-10-672-7277
Smart Broadband*1888(02) 672-7277 or 1-800-10-672-7277
Smart Money15177(02) 845-7777 or 1-800-1-888-5648
Smart Load Retailers*333(02) 845-7733
Smart Load Dealers*7744(02) 845-7744
Smart Padala*7788(02) 845-7788 or 1-800-10-8457788
Infoboard Service--(02) 848-8848
Sales Hotline (apply for plans over the phone)*887(02) 848-8877

When you're using Smart International Roaming, toll-free charging is not applicable when you call using those toll free numbers above.

Do you have other concern with SMART?
Category: Directory | Added by: admin | Tags: number, Hotline, Directory, service, customer, Smart
Views: 127925 | Downloads: 0 | Comments: 493 | Rating: 5.0/1
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493 ong poh huat   (11-February-2016 1:15 PM)
Kindly check my smart roaming number at 09282864150, not able to received messages, I am in Singapore
thank you
Mr Ong

492 Jose Kenneth Lumontad   (27-January-2016 12:47 PM)
good day sir, I just want to follow up the kapartner winner of 2015 quarter draw and grand draw, smart called me a special 4 digit number to my retailer 09085927817 asked about my information. the smart agent in our place here in pinamungajan cebu requested my ID photocopy. until now I didn't receive the prize that I won. A smart agent told me that I won in the kapartner. Thank you and more power.

491 Ricardo Pitas Gorgolon Jr.   (19-January-2016 0:15 AM)
please help me get back my signal on talk n text roaming. i am here in Saudi arabia right now and your network has taken out my signal here. do you know that I am using my mobile number for banking transactions? YOU did this to me without proper notice or message to reload immediately. please consider this message as an urgent because I cannot send money to my family in Philippines for their financial needs. Hope your network's fault will value us more as your loyal subscribers. please reply asap, hunger cannot waits you!!!

490 Antoneth   (13-January-2016 11:48 PM)
Hello!! Please kindly check my roaming no.+639989191327 I can't received message. I can send messages to my family but I can't receive their response. Please can you fix it. Thank you

489 Jessabelle Joy M. MIra   (10-January-2016 6:27 PM)
Hi!
Kindly check my roaming no. +639194348456; can't receive messages. i use to register this no. to chikka apps... i can send message to someone and they can received the same, however; once they reply i can't receive their response.
Please help me. Thank you

Your prompt response is highly appreciated.

488 Elizabeth Clark   (04-January-2016 7:24 AM)
Please check my smart bro located in Bulihan, Silang Cavite. It's been awhile now we are having difficulty. I have been in smart bro since 2005 so please we need a bit of consolation which is, a good service. Thank you

487 alvic   (29-December-2015 9:15 PM)
sir or madam!! can you please!! restart my smart number 09990325942 because i don;t have a signal now i already restart my pocket wifi.. 4x already please fix it now...... tell me if what i will do for start fix my connection.. my local area at visaya,

486 rolinda   (16-December-2015 9:00 AM)
hi i just lost my phone with the talk n text simcard how can i block my stolen simcard

485 chris   (04-December-2015 7:28 PM)
Good day
What if i already consumed my.180.call mins.from my.Mega 250.registration and i want.to.register.to..Smartalk 100.is it.still.credited? Even if.my.subcription.to Mega 250 is not.yet.expired

484 Marlon Buhisan   (03-December-2015 11:01 AM)
Can i have the SIM NETWORK UNLOCK PIN for my NOTE 3 smartphone which had a postpaid account fully paid and served last October 2015. Please let me have the UNLOCK PIN as soon as possible for i really need the phone to function using SIM outside the Philippines. Thank you.

483 Jesseca Isaga   (27-November-2015 8:33 PM)
Good day. Could you lend me some help how to unsubscribe to 2474 efactory. Been losing mount of load. I'm currently using my roaming sim here in Riyadh, KSA. And i'm having a hard time unsubscribing. I already used different codes like STOP ALL, EF STOP, UNSUBSCRIBE but still not working, since those codes ive tried is not sending. Please help me with this matter. Looking forward for your positive response. Thanksand God bless

482 EDGAR N CEREZO III   (24-November-2015 1:55 PM)
Sir/Madam,

Good day!

I am a Smart Retailer here in General Santos City. My Retailer Sim number is 09397787403. I joined the Smart Ka-Partner Program/Electronic Raffle Draw on July 2015. Last August 12, 2015, My wife received a call from a special number- 7078, with call agent named Gian San Juan, informing my wife that I won the Electronic Raffle which was drawn on July 31, 2015.He also explained further that he has no idea of my prize for they are only instructed to call and verify the winners.

According to Gian, there will be more calls that I would receive for verification purposes but no calls came. After a month, I called your hotline numbers (333) for updates and inquiries. A certain Julie Tendero advise me to go to my distributor for they are the ones who knew of my winning and attended my inquiries. I went to GENSAN PCOM, my distributor and they just told me to wait for further updates for they are still waiting for the Smart Head Office's email to them. On middle of September they asked for a photocopy of my two valid ID's for them to forward acopy to your Head Office. November is about to end, yet I still have no idea of what my prize is and when to claim it.

Your utmost, kind and response will be very much appreciated. Thank you.

Edgar N. Cerezo III
Smart Retailer-09397787403
Lagao, General Santos City

481 Ramir Btofas   (19-November-2015 6:16 PM)
Few months ago I had been having data connection issues with smart then I have tried several times to contact customer service but all the rude agents kept dropping my call so I guess my number has been blocked from calling customer support. Now I have bought worth of 50 pesos electronic load for my sister and she sent a text message from a different number because the load I have sent her just got vanished. Since I couldn't contact customer support what am I going to do now?

480 steven and dorie flack   (16-November-2015 11:14 AM)
Sir or Ma'am
This note is being written to you because of outstanding service we received at your main offices near Greenbelt in Makati. We found your entire staff at these offices to be helpful and courteous. However, we are taking a time out of our lives to recognize one of your employees we had the fortune of meeting during our inquiry. This young lady is Miss Rosette Abitria.
We expressed our needs and Miss Rosette politely made suggestions along the way.We were concerned as to the service we might receive being as our province is so far from Manila. In fact, Batanes is the most northern province in the Philippines. On this island there is no authorized payment and service center. Miss Rosette was quick to point out the favorable options Smart offers. She made sure we were aware of any phone #'s for questions that might arise. She also gave us convenient payment options available to us.
To be quite honest with you there was, and still is, another company available to us; but because of Miss Rosette's professionalism and accommodating spirit she is the reason we decided on, and will continue to use Smart as for our communication needs.
Approximately, 2 or 3 months ago we had a question and remembered Rosette. We called and was told that she had taken a job at one of your Smart satellite offices at your Cash and Carry complex store.This was good for us as we sometimes stay on that side of Makati when visiting Manila for our shopping needs.
We visited her personally at your retail store and again were not disappointed with her upbeat attitude . At that time we wanted to let someone know of her work ethic. Her humble response was "But Sir/Ma'am, I am just doing my job." We insisted. This is when she made us aware of your customer care response site.
Now, in our humble opinion, we truly believe it is very beneficial for Smart to have a person such as Rosette Abitria working with your company.

with all due respect ... Steven and Dorie Flack
peace


We expressed our needs and Miss Rosette politely made suggestions along the way.We were concerned as to the service we might receive being as our province is so far from Manila. In fact, Batanes is the most northern province in the Philippines. On this island there is no authorized payment and service center. Miss Rosette was quick to point out the favorable options Smart offers. She made sure we were aware of any phone #'s for questions that might arise. She also gave us convenient payment options available to us.
To be quite honest with you there was, and still is, another company available to us; but because of Miss Rosette's professionalism and accomodating spirit she is the reason we decided on, and will continue to use Smart as for our communication needs.
Aproximately, 2 or 3 months ago we had a question and remembered Rosette. We called and was told that she had taken a job at one of your Smart satilite offices at your Cash and Carry complex store.This was good for us as we sometimes stay on that side of Makati when visiting Manila for our shopping needs.
We visited her personally at your retail store and again were not disapointed with her upbeat attitude . At that time we wanted to let someone know of her work ethic. Her humble response was "But Sir/Ma'am, I am just doing my job." We insisted. This is when she made us aware of your customer care response site.
Now, in our humble opinion, we truly believe it is very benificial for Smart to have a person such as Rosette Abitria working with your company.

with all due respect ... Steven and Dorie Flack
peace

479 beth   (14-November-2015 9:01 PM)
hi help my i cant call customer servive and other but i have load and register hope fixed it this

478 Baby Jaine P. Felix   (12-November-2015 3:30 PM)
i want to deactivate my ALLTXT 10 promo to have a regular load

477 Ann   (12-November-2015 11:01 AM)
Good morning. I have just put credit on my mobile but I can't make a call. It says I'm out of credit. My mobile number is 0949 0999147. Please help me with this. Your quick response is well appreciated. Thank you.

476 HEIDELYN NIERRAS   (10-November-2015 11:33 AM)
Hi can you help me? i can open my phone i forgot my password.

475 geraldine   (09-November-2015 1:30 PM)
what happened to my load ? i just a while ago then i when i register it it say's "o balance".. i don't know what happened... please Talk n Text FIX YOUR SERVICES. THANK YOU !

474 jeffrey cabato   (24-October-2015 1:35 PM)
very slow my lte my number 09495691840 no open the warcommander everytime reconnection

473 rexa marie   (23-October-2015 2:13 PM)
I just called *888 which is your customer care hotline but it keeps on asking for my number and when I try to put it and your automated system tried to verify, it'll say that the number couldn't be recognized.. Seriously? I've been having issues with my internet for 10 days already and every time I call I'm just given different reference code for my concern, I registered for unli999 last October 1st.. I had same problem after a week I've had my load registered to the unlimited service, then I called and it was fixed, I was able to use it for 2 days and then this issue occurred again yet this time it didn't worked anymore. They can't even give a resolution to my concern, they Keep on reporting it yet nothing was done. So what am I supposed to do with this crappy service that you have? It's like I just thrown my money away for availing your service and wasn't able to use it. Such an inconvenience on my part. And Oh, btw, your representatives needs more training. You'll ask them what you're supposed to do,they'll answer "I don't know" ..

472 Mayang Muyco   (23-October-2015 9:19 AM)
My Tita received a new mobile phone as a reward from PLDT. The phone was delivered to her home address. Together with the phone is a smart sim where we cant see the mobile number of the sim at the back. the only number appears here are : 0315-0751-2276-3840-PPP0101 another is 0315075122763840.

i tried following instruction like text GET MENU and send to 9888, but message will just failed for not registered on network.

Every time I called smart hotline, they always ask to enter the 11 digits.

My concerns are:
1. How will we know the mobile number of this Sim Card?
2. How will we register this to the network, for us to use this?

Please give us details about this concern. Thank you!
Mayang

471 Florenda Sarguet   (22-October-2015 4:39 PM)
Please help me about my smart sim,my sim is block now, I don't know what happen, my sim have a load.. Please help me what to do.

470 Joel   (22-October-2015 12:20 PM)
good day. i would like to request to unblock my LTE sim cards 09288426961 and 09393726800 in your LTE signal..

469 Ehman villafuerte   (16-October-2015 10:55 PM)
Villafuerte

468 Celina B Claver   (16-October-2015 3:57 PM)
Your 888 is useless for reconnection of redirected services because it does not accept calls when services arw redirected. Please reconnect my phone which i paid this morning at 711 ortigas, columbia towers.. Cp 09088918741.. Celina claver

467 maria luisa marcelino   (11-October-2015 2:40 PM)
Good day,

I would like to inform you that may Ipad Mini is stolen yesterday, How will I report that incident? and what are the requirements for applying for the blocking of my account in IPAD and my monthly? Is there any possible to the replacement of my unit. Kindly advise me for my concern...thru email.

466 Ma. Pacita palma   (27-September-2015 12:00 PM)
I want to know the last number loading at my smartload my number is 09298810204 it has no confirmation I receive but my balance is not enough to load again

465 Ruth Prado   (24-September-2015 8:29 PM)
Unti now I don't have internet using LTE. My SR# is 659698683.

464 Josephine Awaaw   (17-September-2015 2:11 PM)
,ilang beses ng nagloload ang asawa ko pero di parin gumagana ang wifi nya.nasa pinas sila can you pls,fix the problem.wifi sim gamit nya.

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