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Smart Customer Service Hotline Number
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You can call the SMART customer service hotline numbers below in the table if you are having problems with your SMART subscriptions in the following services such as:

  • SMART Postpaid
  • SMART Prepaid
  • Talk 'N Text
  • SMART Bro
  • Smart Money
  • Smart Load Retailers
  • Smart Load Dealers
  • Smart Padala
  • Infoboard Service


You will be answered by a SMART Customer Support Agent by calling the following numbers. Please be patient when calling.

SERVICETOLL FREE VIA SMART SIMVIA HOTLINE/TELEPHONE NUMBER
Smart Postpaid/Smart Prepaid/Talk 'N Text*888(02) 888-1111
Smart Infinity*800(02) 848-8806
Smart Mobile Broadband
(Bro SIM, Pocket Wifi, Plug-it, Share-It)
*888(02) 672-7277 or 1-800-10-672-7277
Smart Broadband*1888(02) 672-7277 or 1-800-10-672-7277
Smart Money15177(02) 845-7777 or 1-800-1-888-5648
Smart Load Retailers*333(02) 845-7733
Smart Load Dealers*7744(02) 845-7744
Smart Padala*7788(02) 845-7788 or 1-800-10-8457788
Infoboard Service--(02) 848-8848
Sales Hotline (apply for plans over the phone)*887(02) 848-8877

When you're using Smart International Roaming, toll-free charging is not applicable when you call using those toll free numbers above.

Do you have other concern with SMART?

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend. No textspeak please. (Examples of textspeaks are plz (for please), ty (for thank you), gud, (for good), nyt (for night), etc.)
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Total comments: 4081 2 3 ... 27 28 »
408 amy dy   (17-April-2015 9:11 PM)
i can't make an outgoing call.
the one im calling can hear me but i can't hear him/her.
i avail the talk100.

407 susAn   (15-April-2015 11:01 PM)
Hi!my roaming is not working. I'm here in Macau, my sister roam on the sim before sending it back to me. Please help me with this. Thank you!

406 joe mark   (15-April-2015 8:40 PM)
good evening!
I have problem with my talk n text sim card..
its signal was lost a couple of hour ago until now..
can you fix it as soon as possible because I am waiting for a very important call and text..
this is my sim card number 09128035298..

thank you and godbless..

405 Michelle quijano   (12-April-2015 6:05 AM)
hi good morning this is michelle quijano one of the customer i just want to inquiry because my friend use smartpadala to transfer money to me and the smartpadala no. account is wrong it is posible to bring back back my money thank you please answer me!

404 glenn   (11-April-2015 6:16 PM)
sir i have a question ? my friend and i have some problem regarding in claiming his money for smart padala. i don't have a smart account so i use a remitance (PrimeAsia) . i used PrimeAsia to make the transaction for smart padala. i send the money last April 7 or 8 , 2015 (i just forgot the exact date) .
now my concern is when my friend get the money. he said they don't give it because there's no confirmation but there is reference number. the PrimeAsia told me that it is ok not to have a confirmation as long as i give the refferance number to my friend. please help me in my concern thank you

403 ailed   (09-April-2015 11:02 AM)
i just load a regular 30 and i have an existing unlimited text/call load. after 30 minutes i could not make a call. When checking my prepaid balance it is apparently zero. It is just a little amount but it is so appalling that this network continuously stealing customers.

402 LORIEDEL PAGSAC   (06-April-2015 1:59 PM)
Hi! I'm smartbro user. It's been 7 days now here in Tuburan, North of Cebu. System is down. Can't connect to internet. Can't send text nor call. No signal. We don't know what's the problem but please facilitate as soon as possible. We badly needed to have an internet connection and signal here to call and transact. Thank you very much. Hoping for immediate action.

401 neoj   (17-March-2015 2:59 PM)
Gudpm.... i have a remaining P7 load, then,i just load again yesterday regular P30,,,after that i register to UNLI20 yesterday,,, so i have tge regular remaining P17,,, my unli had expired this afternoon at 2:57pm,, after that i check my balance, OMG,it is only P1! I cant even use my regular load of P17 after my unli expired! PLEASE HELP ME TO COME BACK MY LOAD!

400 Lekyam Andrino   (30-January-2015 5:13 AM)
how to come back my unli call?ill call nut always call ended this is my #09494746472..pls help me

399 Lekyam Andrino   (30-January-2015 4:02 AM)
Pls help me how to come back my call..always call ended..plss

398 Lekyam Andrino   (30-January-2015 3:38 AM)
Why always call ended?pls help me to back my call..ill try to call but always call ended..

397 Lekyam Andrino   (30-January-2015 3:35 AM)
How to back my unli call..plss help me

396 Lekyam Andrino   (30-January-2015 3:33 AM)
How to call again,unli call but always call ended..how to back my call..plss

395 Carol Paguia   (27-January-2015 10:06 AM)
Is sakto20 promo still available?..im trying to register for many times but the reply is always sorry for inconvenience..

394 Ched Caballero   (24-January-2015 6:28 PM)
My pinoy roaming sim can't received text messages..pls help me

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