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Smart Customer Service Hotline Number
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You can call the SMART customer service hotline numbers below in the table if you are having problems with your SMART subscriptions in the following services such as:

  • SMART Postpaid
  • SMART Prepaid
  • Talk 'N Text
  • SMART Bro
  • Smart Money
  • Smart Load Retailers
  • Smart Load Dealers
  • Smart Padala
  • Infoboard Service

You will be answered by a SMART Customer Support Agent by calling the following numbers. Please be patient when calling.

Smart Postpaid/Smart Prepaid/Talk 'N Text*888(02) 888-1111
Smart Infinity*800(02) 848-8806
Smart Mobile Broadband
(Bro SIM, Pocket Wifi, Plug-it, Share-It)
*888(02) 672-7277 or 1-800-10-672-7277
Smart Broadband*1888(02) 672-7277 or 1-800-10-672-7277
Smart Money15177(02) 845-7777 or 1-800-1-888-5648
Smart Load Retailers*333(02) 845-7733
Smart Load Dealers*7744(02) 845-7744
Smart Padala*7788(02) 845-7788 or 1-800-10-8457788
Infoboard Service--(02) 848-8848
Sales Hotline (apply for plans over the phone)*887(02) 848-8877

When you're using Smart International Roaming, toll-free charging is not applicable when you call using those toll free numbers above.

Do you have other concern with SMART?

Use English language when posting comments. Non-english language will not be published. Don't spam. Don't use offensive language. Write as if talking to a good friend. No textspeak please. (Examples of textspeaks to avoid are plz (for please), u (for you), ty (for thank you), gud, (for good), nyt (for night), etc.)
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Total comments: 4581 2 3 ... 30 31 »
458 LIZA   (02-September-2015 8:35 AM)
my load wallet retailer sim error to operate.my load wallet balance 487.00 pesos.

457 bernadeth   (01-September-2015 9:01 AM)
how can i unlock my smartload menu?

456 Mayvilyn Arevalo   (31-August-2015 10:57 PM)
I have a concern about Smart Padala. My partner use smart padala to send me money his location was in Rosario Cavite. I gave the smart padala number in Dela Rosa Makati City. He forward the confirmation to me but due to phone where the message was sent is unable to power on I've lost my confirmation or reference number to present for me to claim the money being sent for me? Can I still claim the money? The SMART PADALA transaction happened on August 30, 2015 between 6pm-7pm. I need an assistance on this please.

455 Phil   (31-August-2015 9:08 PM)
last week I bought clash of clans gems(in app purchase) via smart telecommunication billing. It was successful. But now when I buy using the same process it always keep saying mobile payment service isn't available. Please let me know how can I fix this. Please. Because I loaded my account PHP515 just to buy gems for the game. Smart please email me the solution. Thank you. Needing your service.

454 prbautista2000   (28-August-2015 11:54 PM)
last june 2015 i made complaints regarding my load that it was eaten though im not using it.smart made the corrections but up to now they were not returning my load as they promised.now again i loaded 30 php last aug 19, 2015, i did not use it yet, now that i made inquiry again it was eaten up that to this date, aug 28, the balance is 12.50 php. not yet using it, yet deductions were made.is this the kind of service you are giving your customers.when you call the customer service a littany is saying and that the computer is down, not functioning well, under maintenance. what else? calling-calling Atty.Ramon Nolasco" <cwpd@ntc.gov.ph>... what can you do about this? my smart number is 09086036785.smart is not doing anything about it.precila r. bautista- mandaluyong.

453 Cris Ll.   (27-August-2015 5:46 PM)
Loaded 100 pesos. I made a 33 sec call to 0999xxx number. Then i sent 5 text messages to the same number. I checked my load balance... ITS DOWN TO 28.5 pesos only. What should i do now? Tried calling hotline vut my calls cant get through.

452 Reggie Castillo   (27-August-2015 9:49 AM)
For the second time this week i have received a message purporting to be from Smart informing me that my postpaid plan has been charge P200 because I texted and called with my roaming on. It then told me that if I wanted to have my roaming cancelled for free that I should text the number 09081147074 (received today at 10:34 A.M from +639327912182)) and 09199678149 (this was received at 4:45 A.M. Friday, August 21 from +639330883400) followed by <space>200 and to send it to 808 and finally to reply YES after the next message from 808 to signify that my roaming has been cancelled.

451 Che   (23-August-2015 3:52 PM)
I lost my cell phone, can I get the same number? Because I'm waiting a very important call from abroad. How can I have that number again? Please text me asap! Thank you!

450 rayly   (10-August-2015 8:28 AM)
My smart micro sim can't connect to 4g signal, but it connects to 3g. Can you fix this please!

449 Rj   (05-August-2015 9:08 AM)
My smart bro sim card has stopped showing an lte and even a 3g signal. This has been for 2 days already. I LOADED 250 FOR 7 days and i just used it for a day only. Fix this pls. 09988924753

448 nymafe obligado   (30-July-2015 4:41 PM)
Lifting of my redirection is taking very long despite having paid my outstanding bill already.

447 Maricar manalo   (22-July-2015 12:37 PM)
I have concern with your services offered.. I was registered in a promo unli call 15, but i can't use it. Please help..thank you..

446 Rod Ranada   (14-July-2015 4:06 PM)
Hi, appreciate very much if you can send the landine number of your Cebu SM or Ayala branch. need to clarrify my account number. thanks a lot.

445 Gukoy   (13-July-2015 9:46 AM)
Are they all operating 24/7? Like I can speak to an agent after midnight?

444 Grace Tesorii   (12-July-2015 6:26 PM)
Hi. How can I block my lost phone and simcard?please reply

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