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Sky Cable Customer Service Hotline Number

Sky Cable not only offers cable tv service in the Philippines, it expands into providing a fast broadband internet service and an affordable IDD calling service.
Sky is constantly innovating and expanding. Since 1990, it acquires over half million subscribers all over the Philippines with Manila and Cebu as the biggest markets. With its growing number of customers, Sky Cable provides a way to communicate with its customer's concerns and problems.

You can contact Sky Cable Customer Service Hotline Number:
  • (02) 381-0000 (Metro Manila)
  • (02) 636-9292 (main office)
  • (046) 484 4701 (Cavite)
  • (049) 534 1555 (Laguna)
  • (02) 520 8560 (San Pedro)
  • (044) 693 5877, (044) 693 5878, (044) 693 5880, (044)693 1497 (Bulacan)
  • (032) 344-1998, 421-1818 (Cebu area)
  • (032) 345-2278 local 1 (Cebu area)
  • (033) 300-1210 (Iloilo)
  • (034) 432-0051 (Bacolod)
  • (035) 225-1010 (Dumaguete)

Fax number:
  • (02) 635-6406

Email address:
  • skyserves@mysky.com.ph (for current subscribers)
  • telesales@skycable.com (for new subscribers)

You can also contact them through their mobile phone number:
  • 0917-631-0000 (Globe)
  • 0918-863-1000 (Smart)

Do you have any concerns/problems with Sky Cable?
- https://www.affordablecebu.com/
 

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"Sky Cable Customer Service Hotline Number" was written by Mary under the Directory category. It has been read 340179 times and generated 876 comments. The article was created on and updated on 07 April 2016.

You may post good or bad customer reviews in the comment below.

Total comments : 840
mylyne [Entry]

change of digibox, not working, no power
ramon delos santos fajutag [Entry]

Since Saturday pa wala kami internet kakabayad lang nmin nung September 28, 2020
Acct# 684879308
Payment Gcash 2,500 September 28, 2020
Rowena Pacapac [Entry]

This Rowena, our digi box is no signal, no power, can you visit to at 1944 A. Francisco St. Sta Ana Manila.
Mary Joan Llarenas [Entry]

2 weeks now since we advice that our work INTERNET in not working. Wew were given a workorder number and was adviced that someone will call and come to our house to fix the problem.2 weeks now that we do not have internet service yet other Sky clients in our location has services... We need this taken cared of NOW!!!!
Fely Tambor [Entry]

Hello!
This is Fely Tambor a Sky Broadband subscriber, under Account No. 674795599. I would like to talk to someone from Sky Broadband regarding my concern. You can reached me out thru the following number :
09999937814 or 09988888860.

Your reply is higly appreciated.

Thank you very much.

Ms. Fely Tambor
Andrew T Atienza [Entry]

Dear Sky Cable Customer Representative,

This email formalizes my notice and complain to Sky Cable (CAT) with reference to the auto-deduct made by Citibank last March 20 (see below).

• Sale date : March 20
• Posted date : March 26
• Account ref : Central CAT A/C 605420931
• Amount : P4,950

Please be informed that I have not subscribed to any CAT services since the last terminated account more than 10 years. This billing came as a surprise and I consider this as unauthorized. I would like also to disclose that I received a call during the same period (week of March 20), apparently introduced as someone from CAT and asked about a CAT subscription. I told the person that I have not subscribed to any and mentioned that this has long been terminated (10 years ago). As soon as I mentioned this, the person immediately terminated the call. Then, comes my SOA from Citibank reflecting the charges.

In this regard, I am writing to formalize my complain and request for immediate reversal of the same. I have copied Citibank for reference.

Regards,

Andrew Atienza
joy [Entry]

Please check our service connection. we almost a month we cannot use.

E017 INVALID SECTOR the issue

Account number: 656 204 966
JONIE ZARAGOSA [Entry]

Good day! I would like to inform you our black box is not working. Thank you.
Michelle [Entry]

Please check our service connection

E52-32 Searching for signal is reflecting on screen.

Account number: 611769121
jason [Entry]

sky fiber under the name Carla Santos. Mandaluyong city,

almost 3 weeks poor connection.
tiong tiam po [Entry]

we dont have cable tv connection. and no one is answering your phone. our account number is 638875837. pls fix it asap
Chun Fai Ho [Entry]

Hello Skycable, My name is Chun Fai Ho See, we have no internet connection. Please fix it ASAP. My sky account is 675054037
Dori [Entry]

No channels found. It says not subscribed
Renato C Batac [Entry]

Hi,
We are having problem on our cable tv everyday. We are getting bad reception everytime we watch in the afternoon.
Please be advice.
maria theresa [Entry]

i would like to follow up the re connection of my cable i already send through email my payment slip last Tuesday and up to now i don't have cable. Please comply with my follow ups.
Ramon C. Gonzalez [Entry]

I am requesting the immediate termination or disconnection of three outlet in my home since my sons, Daughter are no longer staying with us. They are mainly located at 1. Third floor room 2. Terrace 3. The dirty kitchen area since no one is using them for almost 4 months now.Your immediate attention on the matter will be highly appreciated. I shall assume this would be completed before the end of this month
OLIVIA LIMUACO [Entry]

MY SKY CABLE IS NOT WORKING FOR 4 DAYS NOW. I RECEIVED A TEXT IT WILL BE REPAIRED BY 1230AM THE FOLLOWING DAY BUT NOTHING HAPPEN LAST JAN 10, 2020. HOPE YOU CAN DROP BY TO REPAIR IT ASAP.
OUR ADDRESS IS 6 PHILTRUST COMPOUND INDIA ST BETTER LIVING SUBDIVISION BICUTAN PARANAQUE CITY.
Ramon C. Gonzalez [Entry]

My sky cable is down and not working. Please have someone check it or get it to work.
Also send me my billing
DANTE PALOMRA [Entry]

Account no. 621190458
Account Name :MA. CRISTINA S. PALOMARA

Complaint;

There is humming sound when using the cable channels.
Please have it check ASAP.

Thank you
bewick [Entry]

my account number in 683477990, my main box is not work, however my second box is working, i have tried connection my main box to the second connection, and it not work there either,. So the problem is with the box, so i need a service call or the main box replaced, please our address is lot 89 . 90 phase 1 blk 1 corona del mar talisay pooc cebu 6045my contact number is 0945 5205895
Ronald Drioane [Entry]

I have a problem with one of my cable boxes. I can not reach any station. My other box works fine.My account number is 657509426. My telephone number here in Cebu is 2547594. Please contact me ASAP.

Ron Drioane
ARWIN CRUZAT [Entry]

Hi Sky,

Please help to check my connections, until now no internet and cable connections. Please help to fix asap. Thank you
zenaida ledesma [Entry]

nagcharge mo kada bulan sa akoang credit card ug almost 900 pero ngano man mga channel ako nakita pareho ra sa 300 plan nako sa isa ka account nako.
Analyn castro [Entry]

May i know d latest and pending balance in your company..?
Can you send a copy of my acct.,so that i can fix it..
Rosalind Leaño [Entry]

Good day.. bakit ganyn service nyo nagup na nga aq ako ng plan pero ang bagal p den ng connection nyo.baka nmn pde nyo gawan ng paraan ang service nyo. Nakakapikon kayo.
Filmer [Entry]

I'm having a hard time trying to call costumer service. Sky Cable... Do we really served our clients? or just giving them a hard time.
Maria Helen Savaris [Entry]

This refers to account number 653-813-554 in the name of Jestoni Al C. Savaris. The account was disconnected last Wednesday April 24, 2018. Payment was made the following day April 25, 2019 through Touch Pay with receipt number 22689. We expect that we will the be reconnected, but until now we have no connection yet. Had call your hotline, and I find it very futile. Very long process and so difficult to contact your hotline no. Please, try to check what is the problem of our connection. Thank you....
Christopher Ramilo [Entry]

We don't have cable for 2 days already and we paid our account.Also, we called you a lot of times and no one answered. Can you hire a more responsible personnel that answer calls! Can you fix this problem asap! From Tanauan, Batangas
George Doromal [Entry]

Can you please provide a hotline where somebody answers the phone.

The personal concierge that is assigned to fix our connection is no longer connected to your company.
Lysa [Entry]

Akala ko 2-3days long processing lagpas na 1 week pinaasa nyo lang ako na kakabitan kahit kompleto na requirements na kailangan nyo na C/A nako lahat lahat kinacancel ko lakad ko dahil sa schedule na binibigay nyo tapos sunod sunod na araw puro bukas ang sagot nyo sakin nakakadismaya ang service nyo ang aarte ng installer andaming dahilan pag ayw nila mag install sa location !!
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