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How to Load Your Phone Using BDO Online Banking

Usually, everytime you want to load your phone (cellphone, iphone, android phone or any mobile phone), you might probably go to a nearest store or loading station and buy a load. Oftentimes, load retailers charge you two pesos Php 2.00 every load transaction. But with the advent of online banking and with additional buy-mobile-load feature of some banks in the Philippines, you can now load your cellphone online and free of charge.
The largest bank of the Philippines, Banco de Oro (BDO) offers such great feature in their online banking services. BDO created a "Buy a Load" functionality of their online banking website which enables you to buy a cellphone load online anytime you want and anywhere you are. In BDO's "Buy a Load", the amount you load will be taken from your savings account. Don't worry! It's free and no charge everytime you want to load your cellphone/mobile phone. Do you want to try BDO "Buy a Load" feature? Just follow these simple procedures below:

Procedures on How to Load Your Phone Online Using BDO Internet/Online Banking

Step 1

In order to load your cellphone online, it's a prerequisite to have a BDO account and second your BDO account should be enrolled in internet/online banking. You can't load your cellphone if you don't have these 2 things first.

Step 2

Given that you already have the above requirements, log-in to your BDO account. This is the url address:
BDO online banking website

Step 3

Go to Financial Services --> Prepaid Mobile Reload --> Buy a Load. In the Buy a Load webpage, just choose the appropriate options in the different fields.
Buy load BDO online banking

Get load from - In the first field, you can choose any of your BDO accounts where you can get load from.

Load this Mobile Number - this the cellphone number you want to load. Take note: You should enroll first the Mobile/Cellphone number you want to load. To enroll your mobile number, click the "Enroll Prepaid Mobile Number". It's so easy, so not to worry.

Amount - this is the amount you want to load in your cellphone.

Remarks - you can leave this blank.

Reload Schedule - if you want to load your cellphone immediately, then choose Immediately. You can also choose to load at a Later Date or a Regular Schedule Date.

Step 4

After choosing appropriate options in the different fields, click the Submit button in order to process your load. You will then receive your load in your cellphone within a few seconds. You will then receive in your email a notification message indicating that you successfully load an amount. Below is the notification message I received in my email when I bought a 30 pesos load online through BDO online banking:
/------------ Start of Email ------------/

Dear Mr. ***** * ***** ,

Thank you for using BDO Internet Banking.

Your request for prepaid mobile reload was processed.  Details as follows:

       Account No.           : **********36
       Mobile No.            : **********7
       Amount                : PHP 30.00
       Remarks               :
       Transaction Ref. No.  : PMR-********-****43

For any question or concerns, you may contact BDO Customer Contact Center at the following nos.:
            631-8000 (Metro Manila)
            1-800-10-631-8000 (PLDT Domestic Toll Free No.)
            1-800-3-631-8000 (DIGITEL Domestic Toll Free No.)
            Int. Access Code-800-8-631-8000(International Toll Free No.)
Or send an email to Mybdo-InternetBanking@bdo.com.ph.

Thank you.

BDO - Electronic Banking Unit

/------------ End of Email ------------/

I hope this article helps a lot to all BDO accountholders.

Frequently Asked Questions (FAQ)

  • Are there any charges in this Buy-A-Load service of BDO? No. It's free of charge.
  • What if the loading process is not successful or if I didn't able to receive the load after I used the service? You can cancel the transaction by going to Financial Services --> Prepaid Mobile Reload --> Edit/Cancel Prepaid Reload

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"How to Load Your Phone Using BDO Online Banking" was written by under the Banking category. It has been read 24548 times and generated 12 comments. The article was created on and updated on 21 June 2015.
Total comments : 12
Marc Domingo   (27 November 2018 5:13 PM)

Same PROBLEM, I tried reloading my enrolled BDO number twice but it hasn't arrived. But the amount was deducted in my balance. How do we resolve this?

Jonna   (18 November 2018 2:19 AM)

Been using the bdo prepaid load for a year now but these last couple of days amounts are being deducted from my balance account even though I didn't receive the supposed loads.

Rommel   (28 October 2018 5:39 PM)

Same PROBLEM, I tried reloading my enrolled BDO number twice but it hasn't arrived. But the amount was deducted in my balance. How do we resolve this?

Ren   (08 January 2018 5:40 PM)

Same with Harl, I tried reloading my enrolled BDO number twice but it hasn't arrived. But the amount was deducted in my balance. How do we resolve this?

Harl Andrew Borja   (02 December 2017 10:56 PM)

I'm reloading one of my enrolled mobiled numbers. I tried it twice now. I get IST30 unsuccessful transaction. But the amount is getting deducted from my balance. What is wrong with you BDO?!? I have been getting lousy service from you lately!

dened   (17 October 2017 7:58 PM)

Hey everytime i try to load my smart number it always gets an erro IST17 unsuccesful transaction. For 3 days now what erros is this anyways

Z. Ranulph   (20 May 2017 6:27 AM)

It seems many Globe cell numbers can't be enrolled and thus can't be sent load. Not sure if similar for Smart. Otherwise it works fine.

Francis Leonidas   (27 November 2016 12:55 PM)

I can't enroll my globe number 09060671228 as it says, At least one channel must be selected for: 09060671228
Mobile Number 09060671228 is not valid for the selected Mobile Network.

Aj   (25 April 2016 4:14 PM)

My account balance got deducted yet still I did not receive the load I was suppose to receive.
What to do?
Its status btw is Unsuccessful

NEL   (17 March 2016 7:27 AM)

i cant enroll my globe number starting with 0995.

Josephine   (24 October 2013 1:49 PM)

Hi Good Day!

I have a question. Why is it always have an error like this: 'IST30: Unsuccessful Transaction' every time I load to Touch Mobile numbers?

Kindly help me solve this issue.


Jessie L. Seprado   (12 September 2012 12:12 PM)

Hi good day to all!! I want to ask. Can I convert my payroll account into a personal account. The account contains an amount more than the initial deposit needed for opening a personal account. So that I will not go to the bank anymore just to open a new account.